Message Meaning Suggested Solutions

Transcription

1 BOOTP problem BOOTP has a problem. Reconfigure DHCP/static IP BOOTP problem BOOTP has a problem. Switching to Auto IP There is a problem with network. There is a problem with network. Check your network environment, or contact your network administrator. Check your network environment, or contact your network administrator. Connection Error Data Read Fail Check USB key Data Write Fail Check USB key Connection with SMTP server failed. Time expired while reading data. Storing to USB memory failed. Check server settings and network cable. Try again. Check available USB memory space. DHCP problem DHCP has a problem. Reconfigure BOOTP/static IP DHCP problem DHCP has a problem. Switching to Auto IP Door is open. Close it Enter Again File Format is Not Supported Fuser error Group Not Available IP Conflict This IP address conflicts with that of or system Jam bottom of duplex There is a problem with network. There is a problem with network. The front door is not securely latched. You entered an unavailable item. The selected file format is not There is a problem in machine. You have tried to select a group location number where only a single location number can be used, such as when adding locations for a multiple send operation. The IP address is used elsewhere. Paper has jammed during duplex printing. Check your network environment, or contact your network administrator. Check your network environment, or contact your network administrator. Close front door until it locks into place. Enter correct item again. Use correct file format. Turn machine off and turn it on again. If problem persists, call for service. Use a speed dial number or dial number manually using number keypad. Check IP address or obtain a new IP address. Clear jam.

2 Jam in exit area Jam inside Machine Paper has jammed in exit area. Paper has jammed inside machine. Clear jam. Clear jam. Jam top of duplex Junk Fax Error Junk Fax Job Cancelled Line Busy The line is already engaged. Try later Line Error The Fax Line has a problem. Try again Mail Size Error Mail exceeds than server support Mail Size Error One Page is Too Large Memory Full Cancel Start Memory Full Divide Job Paper has jammed during duplex Clear jam. printing. The machine has received a The received fax data will be fax deleted. Reconfirm junk fax from a fax number registered setup. The receiving fax machine did not answer or line is already engaged. Your machine cannot connect with receiving fax machine or has lost contact because of a problem with phone line. The mail size is larger than supported size by SMTP Single page data exceeds configured mail size. The memory is full. The memory is full. Try again after a few minutes. Try again. If problem persists, wait an hour or so for line to clear again. Or, turn ECM mode on Divide your mail or reduce resolution. Reduce resolution and try again. Press left/right arrows to highlight Cancel or Start, n press OK. If you select Cancel, machine stops Fax job. If you select Start, machine only sends scanned documents of Fax job. Split transmission into more than one operation. Memory Full Fax memory is full. Print or The memory is full. remove received Fax job Network Error There is a problem with t k Network Problem Network cable is not connected. Check it There is a problem with network. The machine is not connected with a network cable. Print or remove received fax data in memory. Check your network environment, or contact your network administrator. Connect machine to network with a network cable.

3 Network Problem Network card is not installed. No Answer The remote fax machine has not answered There is a problem on network interface. The remote fax machine has not answered after several redial attempts. Turn power switch off and on. If problem persists, call for service. Verify number to ensure that it is correct. No such job Original paper Jam You are performing an Add Pages or Cancel Job operation, but re are no jobs waiting. The original has jammed in document feeder. Check display to see if re are any scheduled jobs. The display should indicate if any scheduled jobs are in Standby mode, for example, Delay Fax. Clear jam. Output bin Full Output bin Full. Remove printed paper Paper Empty in [yyy] Paper is empty in [yyy]. Load paper Paper Jam in MPT Paper Jam in tray 1 Paper Jam in tray 2 The document output tray is full. The document output tray can hold up to 150 sheets of plain paper. Once paper is removed from document output tray, printer resumes printing. There is no paper in tray. Load paper in tray. Paper has jammed in Bypass Tray area. Paper has jammed in tray1 Paper has jammed in tray2 area. Clear jam. Clear jam. Clear jam. Paper mismatch [yyy] Load [zzz][xxx] Continue Cancel The paper size specified in printer properties does not match paper you are loading. Select Continue or Cancel. If you select Cancel, printing job will stop. Load correct paper in tray. If you select Continue, printing job will continue. Pickup roller is worn [yyy] pickup roller is worn. Replace with new one The pickup roller has reached end of its lifespan. This message appears when pickup roller is worn. Replace pickup roller with a new one. Call for service. Fuser Door is open. Close it The fuser door is not securely latched. Close fuser door until it locks into place.

4 Retry Redial? Scanner locked Self Diagnostics... Please wait The machine is waiting for a specified time interval to redial a previously busy station. The scanner module is locked. The engine in your printer is checking some problems detected. You can press OK to immediately redial, or Stop to cancel redial operation. Unlock Scanner lock. (See Machine Components on page 9) Or switch machine off n on. If problem persists, call for service. Please wait a few minutes. Send Error There is a problem in DNS There is a problem in DNS. Configure DNS setting. Send Error There is a problem in POP3 There is a problem in POP3. Configure POP3 setting. Send Error There is a problem in SMTP Send Error There is a problem in SMTP Send Error There is a problem on NIC Card Toner is empty Toner is empty. Replace with new one Toner is Low Toner is Low. Order new one Toner Not Compatible Print cartridge is not compatible. Check guide Toner Not Installed Print cartridge is not Installed. Install it Too many Faxes Too may faxes are received. Print or remove job. There is a problem in SMTP. There is a problem in SMTP auntication. There is a problem on network interface card. The print cartridge has reached end of its lifespan. The printer stops printing. Small amount of toner is left in cartridge. The estimated cartridge life of toner is close. The print cartridge you have installed is not for your machine. The print cartridge is not installed. Too many faxes are received. Change to available server. Configure auntication setting. Turn power switch off and on. If problem persists, call for service. Replace print cartridge. Prepare a new cartridge for replacement. You may temporarily increase printing quality by redistributing toner Install a new print cartridge designed for your machine. Install print cartridge. Print or remove received fax.

5 Too many Faxes Too many faxes are queued Too may faxes are queued. to be Wait or remove job. sent. Cancel reserved fax in priority fax feature. [yyy] empty Load [zzz][xxx] Tray2 Not Installed Tray2 is not installed Tray2 has a problem Communication problem occurred with Tray2 There is no paper in tray. The optional tray2 is not installed. The machine cannot communicate optional tray 2. Load paper in tray. Install optional tray 2. If optional tray 2 is installed, check cable connecting machine and optional tray 2. If problem persists, call for service. Check cable connecting machine and optional tray 2. If problem persists, call for service Door Open RAP Fuser Door Open RAP Stapler Door Open RAP The machine has detected that front door is open. When front door is open re is no +24V supply to motors or HVPS. The machine has detected that fuser door is open. When front door is open re is no +24V supply to motors or HVPS. The machine has detected that stapler door is open. When stapler door is open re is no +24V to stapler. 01A Power Failure RAP Use this RAP to identify cause of a power supply failure USB Faults RAP USB Faults RAP The USB device is invalid. Only SCSI type memory is supported. The USB memory is full or re is no response from USB memory System Fault - IOT Serial Number Invalid, Call for Assistance System Fault - MSOK Invalid - Call for Assistance (MMSOK) System Fault - MSOK Invalid - Call for Assistance MMSOK Bit The IOT serial number is invalid. Perform following: 1. Contact Field Engineering for assistance. The MSOK serial number is invalid. Perform following: 1. Contact Field Engineering for assistance. The MSOK has manufacturing SOK serial number but not MMSOK part. Perform following: 1. Contact Field Engineering for assistance.

6 System Fault - MSOK Page Count Exceeded System Fault - Invalid Machine or MSOK SN MSOK Missing The IOT has attempted to print more pages that MMSOK can print. Perform following: 1. Remove MMSOK, n install MSOK. 2. Contact Field Engineering for furr The MSOK SN is empty. Perform following: 1. Contact Field Engineering for assistance. The MSOK is not installed. Perform following: 1. Check that MSOK is connected to main PWB System Fault - Message: Please Insert Option Key to Enable Machine Per BS The machine has detected that OSOK is not installed. Perform following: 1. Install PEK. 2. Contact Field Engineering for furr assistance System Fault - Message: OSOK Previously Used in Different Machine Per BS System Fault - Option SIM Invalid System Fault - Not Inserted Properly Option Installed Remove SIM The machine has detected that OSOK has previously been used in a different machine. Perform following: 1. Obtain, n install a valid FEK. 2. Contact Field Engineering for furr assistance. The machine has detected that OSOK has previously been used in a different machine. Perform following: 1. Obtain, n install a valid FEK. 2. Contact Field Engineering for furr The machine has detected that OSOK is not installed correctly. Perform following: 1. Remove, n reinstall OSOK. 2. Contact Field Engineering for furr assistance. The option has been successfully installed. Perform following: 1. Remove FEK. 2. Contact Field Engineering for furr assistance Tray 1 Paper Information Mismatch RAP Tray 1 Paper Information Mismatch RAP The machine has detected a tray 1 paper colour, type or size mismatch during a print job. The machine has detected a tray 1 paper type mismatch during a print job.

7 Tray 1 Paper Information Mismatch RAP Tray 2 Paper Information Mismatch RAP Tray 2 Paper Information Mismatch RAP Tray 2 Paper Information Mismatch RAP Bypass Tray Paper Information Mismatch RAP Foreign Device Interface Fault RAP Foreign Device Interface Fault RAP Foreign Device Interface Fault RAP Foreign Device Interface Fault RAP The machine has detected a tray 1 paper size mismatch during a print job. The machine has detected a tray 2 paper colour, type or size mismatch during a print job. The machine has detected a tray 2 paper type mismatch during a print job. The machine has detected a tray 2 paper size mismatch during a print job. The machine has detected a bypass tray paper colour, type or size mismatch during a print job. The foreign device interface is not detected. The foreign device interface is not active. The foreign device interface is not active. The foreign device interface is no longer active Memory Failure RAP Check HDD RAP (3635) The machine has detected a memory access failure. The machine has detected a fault with hard disk drive (HDD) Main PWB to GUI Communications Fault RAP Main PWB to Tray 2 Communications Fault RAP A user interface to main PWB communications error has been detected. A main PWB to tray 2 PWB communications error has been detected Main PWB Watchdog Detects Software Lockup RAP DADF Paper Jam 1 RAP DADF Door Open/Jam 5 RAP DADF Paper Jam 6 RAP DADF Paper Jam 7 RAP The main PWB software has stopped responding. The lead edge of document failed to actuate scan sensor within correct time after registration solenoid actuation. The machine has detected that DADF door assembly is open during run. The machine has detected that a DADF sensor is actuated when machine is switched on. The machine has detected that an oversize document has been fed.

8 DADF Paper Jam 0 RAP DADF Door Open RAP LSU Error RAP LSU Error RAP Paper Empty at Tray 1 RAP Jam 0 From Tray 1 RAP Paper Empty at Tray 2 RAP Jam 0 From Tray 2 RAP The lead edge of document failed to actuate registration sensor within correct time. The machine has detected that DADF door is open. The machine has detected that LSU did not reach a ready state within correct time. The machine did not detect laser beam within correct time. The machine has detected that tray 1 is empty. The lead edge of paper failed to actuate registration sensor within correct time after paper was fed from tray 1. The machine has detected that tray 2 is empty. The lead edge of paper failed to actuate registration sensor within correct time after paper was fed from tray Check Tray Feed Area RAP Paper Empty at Bypass Tray RAP Jam 0 From Bypass Tray RAP The machine has detected that paper is jammed in tray 2 paper feeding area at power on. The machine has detected a failure to feed from bypass tray. The registration sensor failed to actuate within correct time after paper was fed from bypass tray Registration Jam 1 RAP Jam in Tray RAP Exit Jam 2 RAP Bottom Duplex Jam 0 RAP Top Duplex Jam 1 RAP The lead edge of document failed to actuate fuser exit sensor within correct time after registration. The machine has detected a paper jam in tray 2 feed area. The trail edge of document failed to deactuate exit sensor within correct time after registration. The lead edge of document failed to actuate duplex jam 1 sensor within correct time. The lead edge of document failed to actuate registration sensor after duplex jam 1 sensor within correct time.

9 Out Bin Full RAP Toner Low RAP Print Cartridge Warning RAP Replace Print Cartridge RAP The machine has detected that exit tray is full. The machine has detected that print cartridge is almost empty. The print cartridge is near end of design life. The design life of a print cartridge is 10,000 print pages for 3635 machines and 11,000 for 3550 machines. The print cartridge has reached end of design life of 10,000 print pages Print Cartridge Communications Error RAP Print Cartridge Communications Error RAP Print Cartridge Communications Error RAP Open Fuser Error/Low Heat Error RAP The print cartridge is not installed or is not detected by CRUM PWB. A non Xerox print cartridge is installed. A mismatch detected between CRUM and MSOK. During normal operation, temperature of fuser has dropped below operating level Open Fuser Error/Low Heat Error RAP Over Heat Error RAP Fuser Warning RAP Replace Fuser RAP Scanner CCD Lock RAP to Scan to Faults RAP The fuser has failed to reach correct operating temperature The fuser temperature has risen above normal level. Although fuser unit can return to a normal operating temperature, fuser may consequently be damaged. The machine has detected that fuser assembly is near end of its life. The machine has detected that fuser assembly has reached end of its life. The machine has detected a mechanical fault with CCD module. These are faults displayed when machine encounters scan to problems. The faults are listed in code order, toger with any recommended action. Please note that service actions are limited Group Name has no Assigned Addresses No address is assigned to group name. Remove group name from To: field or enter a valid address.

10 Send Failed Invalid Recipient Address Mail Too Large Invalid Address Group Not Available Memory Full Memory Full Network Controller Error Network Connection Failure SMTP server returned an error during transmission. The SMTP server auntication may be supported but not enabled on device or any 500 code is returned from mail R d h il The address has eir been restricted or is in wrong format. Re-enter address. The machine is unable to split mail and send it. This can occur when machine is configured to send a maximum mail size. For example 1.0MB and scanned mail page exceeds this size. Increase mail size via CentreWare Internet Services. If fault persists, increase The user has attempted to enter an invalid ID. Examples are: Spaces in address Invalid starting character such as., +, More than The user has attempted to enter an invalid group number. Confirm that group is available and has mail addresses associated with it only. The HDD is full during scan to . The machine does not have enough memory to prepare next job. A NIC error (SMTP). One of following Simple Mail Transfer Protocol errors may have occurred: SMTP_ENCODER_FAILURE. Error returned by NIC during SMTP encoding activity. SMTP_MEMORY_FAILURE. Error returned by NIC for memory failure during SMTP operation. SMTP_MISC_ERROR. Miscellaneous error returned by NIC during SMTP operation. Switch off machine, n switch on machine. Resend . Any communication or network failure during SMTP or LDAP operations. Check network connection. Switch off machine, n it h th hi

11 Login Auntication Failure Mail Server Connection Failure DNS Connection Failure Mail Exceed Server Support LDAP Communication Failure LDAP Search Failed LDAP Search Timeout Exceeded No Matching Entries in LDAP Directory Session Timeout Scan Error The user has attempted to enter an invalid user name or corresponding password. Enter a valid user name and password. The machine can not contact SMTP server. Check SMTP IP address or host name. Check that SMTP port is open and working correctly. The machine cannot contact Domain Name System to resolve SMTP host name. The maximum configured mail size exceeds server limit. Reduce mail size option. The machine can not contact LDAP server. Check LDAP IP address or host name. Check that LDAP port is correct and open. The LDAP server has returned an error during transmission. The LDAP server auntication may be supported but not enabled on device or maximum search results have been The LDAP search timeout has been exceeded. Resend . The LDAP server cannot match entry by user. Check spelling of LDAP entry, n resend . The user has not touched a key within in designated time frame. Resend . The machine has detected an error with scanner. Check scanner, refer to Scanner CCD Lock RAP Stop Pressed from MFP The user has cancelled job Auntication Required DNS Error The mail server requires user auntication to be enabled. Enable user auntication. Refer to System Administration Guide. The machine can not contact DNS server or a DNS resolution failure has been detected. Check DNS server setup or enter a valid address.

12 Pop3 Error Pop3 Connection Failure Pop3 Auntication Failure The machine has detected a POP3 protocol error or an error during a POP3 session. Enter a valid address. The machine could not connect to configured POP3 server. Check POP3 server setup. The machine could not login into POP3 server. Re-enter user name and password to 610 Pop3 Auntication Required Network Controller Faults RAP The POP3 server requires auntication to be enabled. Enable auntication. Refer to System Administration Guide. These are faults displayed when machine encounters network controller problems. The faults are listed in code order, toger with any recommended actions. Please note that service actions are limited IP Address is Conflicted Connection Error Server Not Found Login Error Access Denied The IP address of machine is being used by anor device. The machine encountered an error when establishing a connection to designated server. Check with customer that connectivity and network setup settings are correct. The machine can not find designated server. Check with customer that connectivity and network setup settings are correct. The machine can not login to designated server. Check with customer that connectivity and network setup settings are correct. A permissions error occurred. Check with customer that connectivity and network setup settings are correct Lock Exists The *.lck directory already exists Network Cable is Disconnected The network cable is not connected. Check network cable User Cancelled The user cancelled network scan job.

13 Document Jam Occurred Operation Error Filename is Too Long Scan File Exists Server Error RAP Server Error RAP Server Error RAP Server Error RAP X Auntication Error RAP to Fax Faults RAP Communication Error Mailbox Error Scanning Error A document jam occurred during scan operation. An error occurred when sending image file. The name of file to be sent is longer than destination systems limits. Shorten file The file name already exists on destination server. Change file name. A BOOTP server error has occurred but automatic assigning of an IP address is working. A BOOTP server error has occurred and automatic assigning of an IP address is not working. A DHCP server error has occurred but automatic assigning of an IP address is working. A DHCP server error has occurred and automatic assigning of an IP address is not working. The 802.1X auntication failed. These are faults displayed when machine encounters fax problems. The faults are listed in code order, toger with any recommended actions. Please note that service actions are limited. If machine has a fax fault without displaying a fault code A communication failure has occurred with eir fax transmission or reception. Resend fax. The machine is not available for mailbox communication. While sending a fax using manual dial, a scanning error has occurred. Clear any jams. Switch off machine, n switch on machine. Resend fax. If fault persists, check scanner,

14 Group Not Available Incompatible Line Busy Line Error Memory Full The user has selected a group location where only a single location can be used, or when group location is unavailable. Try again, checking for correct group location The remote party does not have feature user has requested, for example, polling. Change settings, n resend fax. The remote party did not answer. Wait, n resend fax. There is a problem with phone line, affecting transmission or reception. Try again and if necessary, wait for line to clear. The fax data memory is full. Delete any unnecessary documents awaiting transmission, or wait until more memory becomes available, or split current Fax in to smaller units Low Memory The available fax memory is getting low No Answer Number Not Assigned Power Failure Retry Redial It has not been possible to connect to remote fax, even after re-dial attempts. Check that remote fax is on line and try again. No number has been assigned for speed dial location selected. Assign a number to this location or enter number manually via numerical keypad of UI. During a power-off period, machine has lost its user memory. Check that backup battery is holding its charge of about +3V. If necessary, install a new battery. Wait, n resend fax. This indicates that machine is waiting to re-dial. Press Start to re-dial immediately, or press Stop to cancel re-dial procedure. Final Actions Perform following: 1. Install a new fax PWB, PL 3.10 Item 3: 2. Perform OF7 Main PWB Check RAP.