Canon. Product : imagerunner C3200 / 2200i / 3300i / 5000i / 6000i / 7200 / 8500 / 105 / 2010F, Title : imagerunner Universal Send Error Codes

Transcription

1 Product : imagerunner C3200 / 2200i / 3300i / 5000i / 6000i / 7200 / 8500 / 105 / 2010F, Title : imagerunner Universal Send Error Codes Question : What are universal send error codes? Answer : #001 -Check your document. -Paper jam. -Remove any jammed paper. #003 -Document is too long. -Communications that take longer than a preset time (64 minutes) cause an error. #005 -No answer. -The or party did answer within 35 seconds. -The receiving machine is a G3 fax. #009 -Load paper. -Eir re is no recording paper, or paper feed cassette is correctly set. #011 -Check your document. -The document you are sending was placed correctly. -Change resolution to any setting or than ultra-fine, and send document again. -When receiving a document, ask remote party to eir reduce resolution at which document is scanned, or divide document into two or more parts before sending it. -Confirm that remote machine is able to communicate, and try again -Confirm this with receiving party. -Eir replenish recording paper, or correctly set paper drawer. -Place it again, and resend. #012 -No paper in remote unit. -The document could be sent because receiving fax machine was out of paper. -Ask or party to load paper drawer. Pagina 1 di 9

2 #018 -Busy/No signal. -The or party did respond when your machine dialed/redialed. -The documents could be sent because or party was engaged with anor communication with anor party. #022 -Fowarding can be performed because contents of Group Address specified as forwarding destinations have been deleted or are only User Inboxes. Transmission can be performed because, when you send documents to destinations registered in an Address Book, destinations are deleted from Address Book while awaiting transmission. -Confirm that remote party is able to communicate, and try again. -Set forwarding destinations/addresses in Address Book correctly. Canon #037 -The memory is full (Memory for I-Fax reception is full). -Reception is rejected because printer is ready to print. #080 -Subaddress TX rejected. -A subaddress is set in remote machine. #081 -Password TX rejected. -A password is set in remote machine. #099 -Copy/print is interrupted. -Stop button was pressed during communication #102 -Check Subaddress/Password. -The subaddress and/or RX passwords do match. -Wait until automatically recovered. -Print out documents stored in memory with MEMORY RX or RECEIVED IN MAIL BOX -Erase error documents or unwanted documents in order to make memory available. -If an error occurs in printer, eliminate cause. -Check subaddress of remote party, and try again. Check password of remote party, and try again. -Try to copy/print again. -Try communication again -Check subaddress and/or RX passwords and try again. Pagina 2 di 9

3 #107 -The memory is full. -A document could be sent because re was no memory available. #701 -No Department ID was set when job was entered, or password has changed. #702 -Unable to operate because memory is full. -Eir send document after end of memory copying, resend document at a lower resolution, or erase unwanted documents in order to make memory available. -Enter correct Department ID or password -Please wait a few moments. -Try again, after or Send jobs are complete. -Do send a document to multiple recipients at same time. -Send document in smaller partitions and/or to a smaller number of recipients. #703 -Unable to write because image area of memory is full. #704 -An error occurred when receiving address information from Address Book while sending an . #705 -The Send operation was interrupted because size of image data on one page is larger than Send Data Size Limit set from Additional Functions screen. #706 -The Address Book is being imported or exported from Remote UI, or it is being used by anor sending component. -Please wait a few moments. -Try again after or Send jobs complete. -Erase documents stored in a box. If machine still does operate normally, turn main power OFF, n turn it back ON. -Check address settings. If machine still does operate normally, turn main power OFF, n turn it back ON. -Change setting for Send Data Size Limit from Additional Functions screen. (See Specifying Settings for Sending , ) in your reference instruction manual of machine that you are working on. -Try sending again. Pagina 3 di 9

4 #711 -The box memory is full. -Erase documents stored in box. #712 -The maximum number of documents is stored in a box. #749 -Because service call message is being displayed, you can perform jobs. #751 -FTP server is set up. -The network with FTP server is cut off. (Can connect to destination, or line is severed in middle) #752 -The SMTP server name is correct, or server is functioning. -The domain name or address may be set. -The Network is down. #753 -An error occurs in TCP/IP when transmitting to FTP server, transmitting , and/or I-Fax transmission/reception. (Error of Socket, Select, etc.) #754 -The Server is functioning when sending data to database or network is down. -The Database s address setting is correct. -Delete documents stored in box. -Turn main power off, wait for 10 seconds, and turn main power back on. If machine still does work, turn main power off, and unplug machine, and contact a service representative. After service call message disappears, send job again. -Check destination. -Check network. -Check FTP server settings. -Check SMTP server name, domain name, and e- mail address set in Additional Functions screen. -Check that SMTP server is operating properly. -Check network status. -Check network cables and connectors. If machine still does operate normally, turn main power OFF, n turn it back ON. -Check server and network. -Check database s address settings. #755 -You can send jobs because TCP/IP is functioning correctly. -IP address is set. -When configuring machine, IP address is correctly registered for eir DHCP, RARP or BOOTP. -Check TCP/IP setting on Additional Functions screen. Pagina 4 di 9

5 #756 -The NetWare setting from Additional Functions screen is set to OFF. -Set NetWare setting to ON. #801 -A timeout error occurred during communication with SMTP server to transmit an , or to transmit/receive I-Fax, due to a problem with server. -The SMTP server returned an error while trying to connect. -The address is correct. #802 -The SMTP server or DNS server name is correct from settings in Additional Functions screen. -Connection to DNS server failed. #803 -Before sending all pages, network connection was cut by recipient. #804 -Unable to match a specified directory name when sending data to a database or file server. -The specified directory was found when transmitting to FTP server. -The Folder ID is correct. -Incorrect upload directory. -No authority to access folder. -Not allowed access to upload directory. #805 -Insufficient hard disk space on database server. -Check that SMTP server is operating properly. -Check network status. -Check address setting -Check name of SMTP server set in Additional Functions screen. -Check that DNS server is operating properly. -Send documents again. -Change Folder ID of recipient s address. -Change upload directory for destination. -Change setting to enable access to folder from server side. -Configure server to allow access. -Delete documents stored on server. #806 -Incorrect user name or password was specified when sending to file server/ftp server. -Change user name or password of recipient/destination. Pagina 5 di 9

6 #807 -You do have authority to access specified directory. #808 -An error occurred on server while sending data to a file server/ftp server. #809 -A same file name exists on server and can be overwritten. -Set authority required to access server s directory, n send again to accessible server. -Reboot server or perform or maintenance techniques as necessary. -Change settings on file server to enable overwriting. #810 -A connection error for POP3 server occurs when receiving I-Fax. -The POP3 server returned an error message during POP3 connection. -A timeout error occurs during connection with POP3 server due to server s problem. #812 -A password error occurs when POP3 server s user auntication to receive IFax. -Check POP3 server name settings in Additional Functions. -Check that POP3 server works properly. -Check password setting for POP3 account in Additional Functions. #813 -A user account error occurs when POP3 server s user Auntication to receive I-Fax. -Check POP3 account settings in Additional Functions. #815 -Attempted to log on to a file server that has already been logged on by you. You can log on to same device with same user name. #816 -Unavailable to print because quantity exceeded limit set in Department ID Management. -Wait a few moments to send data again; change NetWare server to send, or stop Pserver. -Contact your system manager. Pagina 6 di 9

7 #817 -A communication error with remote copy printers occurred. #819 -Due to corruption of data of or I-Fax, failure to separate message text from image data. #820 -The attached image format is of Base64/uuencode format, or corruption of data failed to print received image. #821 -The received image format is compatible to machine. -Check network, and try again. If machine still does operate correctly, contact your system manager -Ask sender to resend data. -Ask sender to change image format and resend it. -Ask sender to change image format and resend it. #822 -You have received data that can be processed. (Image can be decoded.) #823 -Unable to connect with remote copy printers. #824 -A communication error with remote copy printers occurred. #825 -The Department ID and password of copy job are registered in remote copy printers. Printing can be performed because ID and password of reserved or current print jobs have been deleted or password has been changed. #827 -Check settings and ask sender to resend. -Check network, and try again. If machine still does operate correctly, contact your system manager. -Check network, and try again. If machine still does operate correctly, contact your system manager. -Register Department ID and password of copy job in remote copy printers. Use remote copy printer in which Department ID and password of copy job are registered. Try again with a different Department ID and password. If you do know password, contact your system manager. Pagina 7 di 9

8 -You have received data that can be processed. (Contains MIME information that is supported.) -Check settings and ask sender to resend. #828 -You have received HTML data. #829 -The received image exceeds maximum size machine can receive. #830 -DSN error ification is received because of incorrect I- Fax address and destination condition settings, or data size of sent documents exceed mail server capacity. #831 -I-Fax document is received using SMTP because of RX/Print Range setting in IP Address Range Settings in Additional Functions. #832 -The DSN mail was sent because settings and network settings in Additional Functions have been set or trouble has occurred at mail server end. #833 -The MDN mail has been sent because network Settings in Additional Functions have been set or trouble has occurred at mail server end. -Ask sender to use a file format or than HTML and resend. -If server is set up to keep error messages, allocate more space for incoming mail or retrieve file with anor computer -If server is set up to keep error messages or is set to SMTP receiving mode, allocate more space for incoming mail and ask sender to re-send image. Alternatively, you could ask sender to reduce file size by lowering image resolution or dividing it into smaller files. -Check I-Fax address and destination condition settings. -Set maximum data size for sending so that it is less than server capacity. -Check status of mail server, DNS server, and network. -Reset RX/Print Range setting in IP Address Range Settings in Additional Functions. -Check DNS server Settings in Network Settings, and /I-fax, and IP address settings in Additional Functions. -Check status of mail server and DNS server. -Check DNS Server Settings in Network Settings, and /I-Fax, and IP address settings in Additional Functions. -Check status of mail server and DNS server. Pagina 8 di 9

9 #834 -An MDN error ification is received because I-Fax address or destination condition settings are incorrect, trouble has occurred in network or mail server, or memory of machine at recipient s end is full. -Check I-Fax address and destination condition settings. #835 -The received text contains in excess of maximum number of lines that can be received at a time. #851 -Not enough memory in main unit, or scanned document can be stored because re are more than 100 documents I in specified Mail Box. #852 -An error occurred because main power switch was turned OFF while a job was being processed. #853 -When trying to print a large number of pages, job is performed due to insufficient memory resources. #899 -The or I-Fax has been successfully sent, but reception may be incomplete because transmission was relayed via multiple servers. #995 -Reserved jobs were cleared. -Ask sender to reduce number of lines in text and resend it. (Maximum receivable lines : approx. 300 lines = 3 pages in LTR size format) -Ask sender to send text in uuencode format in case that sender is using Outlook Express as a mailing software. -Check available memory of main unit, and delete unwanted documents in boxes. If re are a large number of documents, delete m from specified Mail Box. -Check to see if main power switch is ON. Try processing job again if necessary. -Reduce number of pages to print or perform print job again when or jobs are reserved. -Confirm wher reception was complete. -Check if you receive an error mail. -Repeat procedure as necessary. Pagina 9 di 9