Common Error Codes of HP Printers

Transcription

1 Common Error Codes of HP Printers Error Code On Screen Description Solution 12 Printer open The printer top cover is open paper jam or 13.2 paper jam Paper jam at paperfeed area 13.5 paper jam or 13.6 paper jam Paper jam at fuser paper jam Jam at duplexer paper jam or Media stopped in the paper path during power on or paper jam when the top door was closed. Close the top cover. Make sure the holder-switch is fastened. Then the printer will continue to function automatically. 1. Ensure that paper tray is loaded and adjusted properly so media can feed from the tray. It might be necessary to reduce the stack height of media in the tray. 2. Check the input area for obstructions such as media in the path. 3) Check if S402 and PS403 still work. Replace the corresponding sensors if necessary. 1. Check the transfer roller and small media belt to ensure they are operating and can feed print media. 2. Check the paper path for obstructions at the transfer roller, toner cartridge, paper feed assembly, and fuser. 3) Check if PS1307 still works. Replace the corresponding sensors if necessary. 1. Check the duplexer and the rear area of the printer for obstructions or damage. 2. Check the duplexer for proper operation. Replace the duplexer if a sensor is defective. 1. Remove all media in the paper path, and then open and close the top cover. 2. If the message persists after all media is removed: Check if media is jammed in the prefeed area. Close the top cover if

2 area 13.0A.00 jam in top cover Paper jammed in the fuser it's open 3)Replace any defective sensors if necessary. Open the top cover, check the fuser and clear the jam. 14 noepcart The cartridge is not installed in place Reinstall the cartridge 20 insuffient memory 21 page too comlex 22 EIOхbuffer overflow 22 parallel I/O buffer overflow 22 serial I/O buffer overflow The printer received more data than can fit in available memory. The data (dense text, rules, raster or vector graphics) sent to the printer is too complex Excessive data transmitted to the specified EIO peripherals Excessive data transmitted to parallel I/O interface. Excessive data transmitted to serial I/O interface. 1)Press GO to print the transferred data (some data might be lost). 2)Simplify the print job or install additional memory 1)Press GO to print the transferred data. (Some data might be lost.) 2) Set the value of PAGE PROTECT to AUTO Press GO button to clear this message(some data will be lost too) It could be a bad cable or loose connection or just a poor quality cable. Reseat the cable and use only high quality IEEE 1284 compliant cables. To achieve the best performance, please install the HP driver which is attached with the printer. Press GO button to clear this message(some data will be lost too) Verify correct options of Serial Pacing have been set in the I/O menu on the printer control panel. Press GO button to clear this message(some data will be lost too)

3 It might be caused by: 1. The computer is turned on or turned off while the printer is online. Error occurred during the data transmission from the 40 bad serial transmission 2. Network problem. printer to the computer. 3. Inconsistency of baud rate or parity check between the computer and the printer. Serial Press GO to clear the message and continue to print. Connection between the printer and the EIO card in the 40 EIO x bad transmission Press GO to clear the message and continue to print. specified slot breaks off unexpected paper size Paper size configuration is setup incorrectly Setup the right paper size. 41.x Printer error Press GO button. The errorred page(s) will be reprinted Temporary error occurred. automatically Unexpected type in The printer detects incorrect print media model(paper tray XX For help press size) on the paper path. Check the paper size in the paper feeder. 50.*Fuser error Fuser assembly error. * representsthe following: 1.Fusing temperature is on the low side. 2.preheating protection of fuser assembly 3.Fusing tempaerature is on the high side. 4.Power supply voltage is unstable 5.Fuser assemblies mismatching 1. Turn the printer off. 20 minutes later, turn it on. 2. Reinstall fuser assembly. 3. Turn the printer off. Remove fuser assembly and check whether communication between J1307-1and J1307-2, J and J is in good condition. If not, replace them. 51.*Printer error Laser beam scanning error. * represents the following: 1 Restart the printer; 1 Laser detecting error 2 Laser error 2 Reinstall the laser and its cable; 3 Replace the laser. 52.* Printer error Laser scanning speed is mismatching. * represents the 1 Restart the printer; following: 1 Scanning launching error. 2 Reinstall the laser and its cable; 3 Replace the laser. 2 Scanning rotation error

4 53.xy.zz Printer error Annex memory error, xyz represents the following: X=DIMM Model 0=ROM 1=RAM y=device or assembly position 1-3 indicates the memory slot where an error occurs. zz=error code 0=Memory not supported 1=Memory not compatible 2=Memory model not supported 3=RAM detecting failure 4=The maximum of RAM is exceeded 5=The maximum of ROM is exceeded 6=Invalide DIMM Speed 7=DIMM error alarm signal 8=DIMM RAM parity error 9=ROM address mapping error 10=DIMM address conflict 11=PDC XROM overflow 12=Memory not cacheable 55 Printer error Intercommunication error Temporary error, * represents the following: 56 * Printer error 1.Incorrect input or wrong attached device. 2.Incorrect output. 57 Printer error Fan error 1 Power off, unplug the memory and reinstall it. 2 Change memories positions with each other 3 Replace the errored memory. 1.Check the power supply 2.Change the interface board. 3.Replace DC control panel 2.Check the printer configuration. 3.Adjust the connected attached device. 1.Check if the fan of the printer is correctly installed or stuck by obstruction

5 2.Replace the fan. 59.* Printer error. Motor error. * represents the following: 2.Ensure every connected gear in good condition 0 Motor error 3.Ensure the cable connected to the motor is plugged 1 Motor launching error correctly. 2 Motor operation error 4.Replace the motor 62.* Printer error Printer memory error, * represents the following: 0=internal memory 1.Unplug the memory and reinstall it 2.Change memories positions with each other 1-3=DIMM slots Replace the installed memory 64 Printer error Data receiving caching error 2.Replace the interface board. External paper feeding error. XY represents the following: 1stX=code of the device in use 2.Check all the connected cable 3.Reinstall the external paper feeding parts. 66 xx.yy Printer error 2ndX=device model a) Input device b) Output device c) Stapler/stacker yy=device specific error Print the configuration page to check the printer configuration. 68 Nvram error check Printer NVRAM error. One or more printer settings have Press and hold Cancel when the printer is turned on, so as to settings been reset to Factory Default. clear the NVRAM 68 Nvram full check Printer NVRAM is full. Some of the printer settings have Print the configuration page to find out the settings which settings been reset to Factory Default. were reset. 69.x Printer error A temporary error occurred Turn the printer off and turn it on. 79 Printer error An error detected.