RETAILING SMARTER 2010 Agenda

Transcription

1 RETAILING SMARTER 2010 Agenda THURSDAY, JUNE 24 th 7:15 8:15 A.M. REGISTRATION BREAKFAST Sponsored by Wells Fargo Retail Finance WELCOME BAGS Sponsored by Famous Footwear and Naturalizer AUDIO VISUAL Sponsored by Pinch-A-Penny, Firestone Complete Auto Care 8:15 8:45 WELCOME PRESENTATION Barton A. Weitz, Executive Director Emeritus, David F. Miller Center for Retailing Education and Research Steven Kirn, Executive Director, David F. Miller Center for Retailing Education and Research Betsy A. Trobaugh, JC Penney Director, David F. Miller Center for Retailing Education and Research 8:45 9:45 RETAIL RENEWAL Dan Stanek, Executive Vice President, Kantar Retail The retail landscape of tomorrow will be dramatically different than it is today. As we move into a period of retail renewal post-recession, what challenges will retailers and suppliers face? How can your organization best navigate the new frontiers? Join Dan Stanek, Executive Vice President at Kantar Retail and learn: How the shopper landscape will evolve Where retailers and suppliers will find growth What new formats and concepts will develop Which new technologies will change the balance of power 9:45 10:45 TODAY S CHANGING RETAIL FOOTPRINT and TRENDS IN SUSTAINABLE BUILDING Edward Costa, Vice President of Construction, Office Depot 10:45 11:00 REFRESHMENT BREAK Sponsored by Body Central 11:05 12:00 CONCURRENT SESSIONS SESSION 1 Room - Augusta A FRESH THINKING ON MULTI-CHANNEL SHOPPER ENGAGEMENT Dan Stanek, Executive Vice President, Kantar Retail 1. How can retailers better exploit new engagement tools available through mobile stores, apps and social networks? 2. What are some of the most compelling benchmarks and applications? 3. How can retailers more strongly close the gap between online and stores and become truly multi-channel?

2 SESSION 2 Room - Augusta B THE FOUR STAGES OF CONTRIBUTION: A MODEL FOR HIGH PERFORMANCE AND INCLUSION Mary Beth Garcia, Director, Client Services, Global Novations Exploring the Novations Four Stages of Contribution Model and the impact on talent development. Participants will explore through an interactive session how to develop your teams to contribute at a higher level. Delivering higher levels of service to your new customer base to keep them and grow your business creatively. Questions: How to engage more people to contribute at higher levels in the organization even at direct front line positions? How do you sustain performance over time and beat complacency in the workplace? What is the impact of your Managers/Leaders contributing at a independent hands on level vs. through others, to your organization? What is the impact on your succession planning and development of others to take on expanded roles in your organization if your leaders are micro/hands on managers? SESSION 3 Room - Congressional A SESSION 4 Room - Congressional B THE RETAIL LEADER S ROLE IN DELIVERING CUSTOMER EXPERIENCE Sharon Daniels, President & CEO, AchieveGlobal What is important to the success of today s retail leaders? What are the biggest gaps in today s leaders and future leaders in terms of skills? What key business issues are others in the retail industry facing, and how are their leaders reacting? How is this similar/dissimilar to what is seen in the 21 st Century research? REINVENTING LEADERSHIP DEVELOPMENT FOR GEN Y HIGH POTENTIAL: OUR EXPERIMENTS AND EXPERIENCE OVERVIEW FOLLOWED BY DISCUSSION Doug Koch, Chief Talent Officer, Brown Shoe Company, Inc. and Kathleen Welter, Director, Talent Strategy, Brown Shoe Company, Inc. What do tomorrow s leaders look for in today s leadership programs? How should organizations change their approach to development to ensure engagement with future leaders? How to ensure alignment of an organization s leadership development with its workforce plan and business strategy? 12:00 1:30 LUNCH - Sponsored by Hess Corporation, Toys R Us, Inc., Dick s Sporting Goods and Blue Cross Blue Shield of Florida Florida Retailer of the Year Award for Leadership (ROYAL) Luncheon, A program sponsored by the Florida Retail Federation 1:45 2:45 BREAKING DOWN BARRIERS TO GROWTH THROUGH CUSTOMER

3 INSIGHTS Stuart Aitken, Chief Executive Officer, dunnhumbyusa Learn how dunnhumby has led substantial change and growth with leading retailers around the world. Retailers devote significant resources to understanding their customers, but linking these efforts to the creation of profitable consumer demand is often surprisingly challenging, even among the most sophisticated organizations. This session will address the barriers and opportunities in using customer insights to achieve sustainable profitable growth centering on changing from a category focus to a customer focus. 2:45 3:45 THE KEY TO RETENTION AND DEVELOPMENT IN TODAY S MULTI CULTURAL WORKFORCE Mike Hyter, President and Managing Partner, Global Novations What s evolved in the last 10 years with a diverse workforce. The talent development demands for retaining and developing diverse teams to support succession planning and sustained growth. The skills required to help your associates contribute at higher levels and increased capacity to drive performance and results. 3:45 4:00 REFRESHMENT BREAK Sponsored by Tires Plus Total Car Care 4:10 5:10 CONCURRENT SESSIONS SESSION 1 Room - Augusta A THE CAVEMAN AND THE CASH REGISTER John Wilkins, Vice President, Retail Strategy, Miller Zell and Keith Curtis, Vice President Director of Design, Miller Zell How retailers and manufacturers can embrace and empower the growing ranks of male shoppers in the store while still giving female shoppers the best experience possible. Miller Zell will present insights about store design, communications, and experience based on recent research into the behaviors of the evolving male shopper who now makes up 32% of primary household shoppers. The discussion will touch on findings and applications for channels including grocery, drug, mass, and others and will also suggest ways that retailers and manufacturers can work together on this important shopper evolution. SESSION 2 Room - Augusta B SESSION 3 Room - Congressional A A GOOD RECESSION IS A TERRIBLE THING TO WASTE Steve Knopik, CEO, Beall s, Inc. This session will highlight some lessons learned in navigating through the worst economic downturn in decades and how those learnings can be leveraged to shape the strategies of the future RELATIONSHIPS ARE BACK! HOW RETAILERS OVERCAME FINANCING DIFFICULTIES IN 2009 Stephen Metivier, Managing Director, Wells Fargo Capital Finance Retail Finance Division What happened to the liquidity markets in 2009? What happened to the Capital Markets in 2009? How were retailers affected by the 2009 banking crisis? Did Banks ignore the middle cap/market retailer in 2009?

4 SESSION 4 Room - Congressional B IN VOGUE AGAIN: BRITNEY SPEARS, KNEE HIGH BOOTS, WALMART, GOLD AND. WORKING CAPITAL OPTIMIZATION Steve Riordan, Managing Director Advisory Services, PRGX For years, suggestions for initiating significant working capital optimization (WCO) efforts were banished to the D and E priority pile by senior merchandising, finance and supply chain executives. However, these leaders have recently rediscovered WCO as a means for freeing up cash in an environment of capital scarcity. WCO is different this time around, though greater visibility between trading partners, increased availability of data and an accelerated environment for change. Learn about practical lessons learned from recent working capital improvement initiatives that have helped retail leaders drive significant, near term cash gains. Why has working capital optimization reappeared now? How can you get merchants & finance to truly cooperate cross functionally to improve inventory turns and accounts payable balances? How can you develop a fact based, persuasive case for gaining vendor concessions? What could you do with $20MM+ in unexpected cash yet this year? 5:15 6:45 COCKTAIL RECEPTION Sponsored by Global Novations FRIDAY, JUNE 25 th 7:30 8:30 A.M REGISTRATION BREAKFAST Sponsored by Walgreens 8:30 9:30 CREATING MAGICAL MEMORIES Meg Crofton, President, Walt Disney World Resort Everything at the Walt Disney World Resort tells a story, and merchandise is no exception. Join Meg Crofton, President of the Walt Disney World Resort, as she discusses how merchandise plays a key part of the show in a Disney theme park experience; sparking interactions between Cast Members and Guests and telling a story that creates lifelong memories. 9:30 10:30 CONTORTIONISTS, CROWDS & CASH REGISTERS A REINVENTION OF RETAIL AND FOOD & BEVERAGE AT CIRQUE DU SOLEIL John Wilkins, Vice President Retail & Client Strategy, Miller Zell, Inc. and Keith Curtis, Vice President of Design, Miller Zell, Inc. Cirque du Soleil s creativity extends beyond the main tent to the Front-of-House aspect of the show where the Retail and Food & Beverage (F&B) experiences live. To keep this part of the experience as otherworldly as possible, Cirque du Soleil and design firm Miller Zell launched a reinvention of Retail and F&B at the new OVO show in Montreal. Learn about Cirque du Soleil s approach to this area and its importance to the brand. Learn about the unusual design approaches and sources of inspiration used in the creation of a sky-breaking design from crystals to leaf structure. 10:30 10:45 REFRESHMENT BREAK 10:45 11:45 ENGAGING ASSOCIATES: A STRATEGY FOR GROWTH

5 12:00 ADJOURN Myron (Mike) Ullman, III, Chairman of the Board and Chief Executive Officer, JCPenney Company, Inc.