APPROVAL OF MINUTES Approval of the Minutes of the December 8, 2015 Employer Services Committee meeting.

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1 Broward Workforce Development Board Employer Services Committee Tuesday, January 5, :30 a.m. to 10:00 a.m Call In Number: (888) Passcode: # MEETING AGENDA CareerSource Broward Conference Room, 6301 NW 5 th Way, Suite 3000, Ft. Lauderdale, FL The Committee is reminded of conflict of interest provisions. In declaring a conflict please refrain from voting or discussion and declare the following information: 1) Your name and position on the Board, 2) the nature of the conflict and 3) who will gain or lose as a result of the conflict. Please also fill out form 8B prior to the meeting. SELF-INTRODUCTIONS APPROVAL OF MINUTES Approval of the Minutes of the December 8, 2015 Employer Services Committee meeting. RECOMM ACTION EXHIBIT Approval Motion for Approval Minutes of the December 8, 2015 ESC meeting Pages 3-5 STAKEHOLDER INPUT The Workforce Innovation and Opportunity Act (WIOA) expands the function of the workforce boards as strategists and community conveners for local area input. To harness the expertise that exists within the community, we will invite industry and business leaders to participate in the next several Employer Services Committee meetings. Today, we are pleased to have Jaime Caldwell, Vice President of the South Florida Hospital and Healthcare Association. NEW BUSINESS 1. ESC Committee Strategic Plan Matrix for 2016 On November 6, the Broward WorkForce Development Board, Inc. (BWDB) held its annual planning meeting. At the meeting, three separate workgroups discussed and made recommendations to the BWDB. The BWDB approved these recommendations at the December meeting and staff has distributed the recommendations amongst Board committees. The goals and objectives are tracked by each committee in the form of a strategic planning matrix. The proposed 2016 matrix is presented for your review and discussion to add additional success strategies and benchmarks. RECOMM ACTION EXHIBIT Approval Discussion to add additional success strategies and benchmarks Employer Services Committee Strategic Plan Matrix Pages

2 REPORTS 1. Broward County Unemployment Information The Broward County unemployment rate was 4.5 percent in November 2015, 0.9 percentage point lower than the region s year-ago rate (5.4 percent). The November 2015 rate was 0.3 percentage point lower than the state rate (4.8 percent) and 0.3 percentage point lower than the national rate (4.8 percent). In November 2015, the Ft. Lauderdale metro area added the most jobs of all the state s metro areas in professional and business services (+11,700 jobs); other services (+2,100); financial activities (+1,800, tied with the Miami metro area); and information (+100 jobs, tied with 4 other metro areas). ACTION EXHIBIT Review Unemployment Overview of Broward County Pages MATTERS FROM THE EMPLOYER SERVICES COMMITTEE MATTERS FROM THE FLOOR MATTERS FROM THE PRESIDENT/CEO ADJOURNMENT THE NEXT ESC MEETING WILL BE HELD ON FEBRUARY 9,

3 Broward Workforce Development Board Employer Services Committee Tuesday, December 8, :30 to 10:00 MEETING MINUTES CareerSource Broward Conference Room, 6301 NW 5 th Way, Suite 3000, Ft. Lauderdale, FL The Committee is reminded of conflict of interest provisions. ATTENDANCE COMMITTEE MEMBERS: Joseph Cobo (chair), Paul Farren, Kristen Cavalini-Soothill, Ben Chen (by phone), Steve Tinsley (by phone) STAFF: Mason Jackson, Tony Ash, Carol Hylton, Ronald Moffett, Jack Bennings, Irma Valentin GUEST: Lori Birkeneder INTRODUCTIONS None APPROVAL OF MINUTES Approval of the Minutes of the July 7, 2015 Employer Services Committee meeting. On a motion made by Kristen Cavalini-Soothill and seconded by Paul Farren, the Committee unanimously approved the Minutes of the July 7, 2015 Employer Services Committee meeting. STAKEHOLDER INPUT The Workforce Innovation and Opportunity Act (WIOA) expands the function of the workforce boards as strategists and community conveners for local area input. Lori Birkeneder, Coordinator for Clinical Education at Broward Health attended the 12/8/15 Committee meeting. She provided the following input: There is a need for Critical Care Nurses, Surgical Techs, Certified Registered Nurse Anesthetists (CRNAs), Operating Room Nurses. Candidates must have experience. Funding assistance for online coursework would is needed. For example, Broward Health does not pay for online degrees. This presents a challenge to employees who need additional training but can't attend traditional classes due to their work schedules and the cost of online classes. There are potential opportunities to assist Broward Health's vendors with training i.e. Security Guards specific to hospitals. 3

4 NEW BUSINESS 1. Local Area Plan Development To incorporate discussions around one or more of the board s goals and objectives for the local area plan, the Committee considered 1) the invitee list of partners/stakeholders and 2) providing suggestions with respect to additional entities the committee feels should be included in the list. Joe Cobo suggested we reach out to Dionne Wong who is the Chief Human Resources Officer for Broward Health. Mr. Cobo stated that Ms. Wong should be able to provide valuable input about the healthcare industry needs. Steve Tinsley asked whether we would add stakeholders from the technology industry. Tony Ash stated that the South Florida Technology Alliance provided input at the BWDB meeting in October. On a motion made by Paul Farren and seconded by Kristen Cavalini-Soothill, the Committee unanimously approved the WIOA Plan Stakeholder Input. 2. OJT Wage Reimbursement Rate under WIOA The Committee considered approving a 75% reimbursement rate to small employers. Under WIOA, the employer wage reimbursement rate is 50%; however WIOA allows local boards the authorization to approve up to a 75% reimbursement rate. This will allow CSBD to continue to assist small businesses grow the local economy by providing meaningful employment opportunities. Tony Ash explained that, under WIA, CSBD was able to reimburse employers up to 90% of an employee s wages under OJT using waivers approved by US Department of Labor. WIOA allows workforce boards to reimburse up to 75%. Mason Jackson stated we would use a structure incorporating employer size when determining the reimbursement rate, similar to what we ve done in the past. This will make the reimbursement structure less confusing for employers. It really only eliminates the 90% category, which was done by Congress. On a motion made by Ben Chen and seconded by Paul Farren, the Committee unanimously approved the OJT Wage Reimbursement Rate under WIOA. 3. ESC Strategic Planning Matrix for 2015 Updates The Committee considered approval of the final status updates to the 2015 matrix. On a motion made by Paul Farren and seconded by Kristen Cavalini-Soothill, the Committee unanimously approved the ESC Strategic Planning Matrix for 2015 Updates. 4. ESC Meeting Schedule The Committee considered approval of the 2016 ESC Meeting Schedule. On a motion made by Kristen Cavalini-Soothill and seconded by Paul Farren the Committee unanimously approved the ESC Meeting Schedule. 4

5 REPORTS 1. CSBD Employer Website Evaluation Survey CSBD conducted an online survey of Broward County businesses in July 2015 to measure their satisfaction with CSBD s website in terms of 1) ease of use, 2) content value, and 3) additional resources they would like to see available on the website. Overall, 88% of the employers that responded were either very satisfied or satisfied with the CSBD website. Employers indicated they would like to see human resource videos, webinars, human resource tips, labor market information, and links to other workforce information on the CSBD website. Staff has added HR-related videos for the technology industry to the website and will continue to research additional resources to add to the website. 2. Employer Services Update In October and November 2015, CSBD provided rapid response services to 2 employers and 137 affected workers. CSBD also provided mass recruitment services to 36 employers seeking to fill over 990 vacant positions. 3. CareerSource Broward s 2015 Paychecks for Patriots Veterans Hiring Fair CareerSource Broward hosted its third annual Paychecks for Patriots Veterans Hiring Fair on Tuesday, November 10 th as part of an initiative by the Florida Department of Economic Opportunity (DEO) to hold Veteran-specific hiring events across the state during the week of Veterans Day. Fifty (50) employers attended the hiring fair seeking to fill about two hundred (200) jobs. There were one hundred seventeen (117) jobseekers in attendance. CSBD provided a résumé café onsite at the event. Jobseekers received résumé review services and had the capability to make updates to and print their résumé courtesy of the mobile bank of computers and printers provided by CSBD. 4. Broward County Unemployment Information The Broward County unemployment rate was 4.7 percent in October 2015, 0.8% lower than last year. In 2015 the rate was 0.4 percentage points lower than the state rate (5.1 percent). In October 2015, the Ft. Lauderdale metro area added the most jobs in growth rate professional and business services (+11,300 jobs); construction (+4,300 jobs); other services (+1,100 jobs); and information (+200 jobs, tied with the Miami metro area). Manufacturing jobs) was the only industry to lose jobs over the year in October. MATTERS FROM THE EMPLOYER SERVICES COMMITTEE None MATTERS FROM THE FLOOR None MATTERS FROM THE PRESIDENT/CEO None ADJOURNMENT 9:40a.m. 5

6 BROWARD WORKFORCE DEVELOPMENT BOARD EMPLOYER SERVICES COMMITTEE Strategic Planning Matrix for 2016 Frank Horkey, BWDB Chair Joseph Cobo, ESC Chair Mason Jackson, President/CEO 6

7 CareerSource Broward Mission: To provide innovative solutions through the professional delivery of quality services, which consistently and effectively meet workforce needs. CareerSource Broward Vision: To be the premier workforce agency facilitating better jobs and providing quality workers that enhances the quality of life and builds a sustainable economy for Broward County. Employer Services Committee Goal: To provide a broad range of workforce information, job matching and employee training services customized to meet industry demands; develop initiatives that educate employers on best practices critical for maintaining a strong, stable workforce; foster collaborative partnerships with the business community. 7

8 STATE STRATEGIC GOAL: Outstanding Business Communications and Intelligence for Performance and Accountability SIX PILLARS: Innovation and Economic Development BWDB/CAREERSOURCE BROWARD Strategic Goal #2: Maintain our roles as workforce development leaders. Benchmark / Anticipated Objective Success Strategies Performance Comments Due Date Measures 2.1 Follow up with education partners that participated in the forums to identify curriculum changes that resulted from the feedback on soft skills rom the businesses community. 2.2 Increase Employer Engagement ITA Program Manager will contact various education partners to gather information Consider hosting joint career fairs with neighboring regions and target key employers that cross regions Continue to engage small-to-med size employers Decide if and when to increase OJT reimbursements from 50% to 75%. Develop report based on feedback received June 2016 In progress. Due to the low response rate from the initial follow up efforts a survey was sent to the participating ITA partners in November and December. The responses will be compiled into a report. In progress. CSBD staff has met with staff from both CareerSource Palm Beach and CareerSource South Florida to discuss holding mass recruitment events for these employers. It was determined that the recruitments would be held in the first quarter of Increase the number of Work Experience slots, Incumbent Worker and On-the- Job Training grants Explore whether to use up to 20% of our allocation for incumbent worker training Determine the amount of employer contribution for incumbent worker training. 8

9 STATE STRATEGIC GOAL: Outstanding Business Communications and Intelligence for Performance and Accountability SIX PILLARS: Innovation and Economic Development BWDB/CAREERSOURCE BROWARD Strategic Goal #2: Maintain our roles as workforce development leaders. Benchmark / Anticipated Success Strategies Performance Comments Due Date Measures Objective 2.3 Increase the number of Incumbent Worker and On-the- Job Training grants (cont.) 2.4 Engage employers to ensure workforce activities meet employer needs and support economic growth: Explore the feasibility of using 10% of the AD/DW allocation for transitional jobs. This is different from work experience as it is unstructured and is generally used to assist the chronically unemployed, or for individuals with little or no work history Develop employer linkages through intermediaries Enhance communication and collaboration between employers, economic development, and service providers 9

10 Objective 3.1 Increase CSBD s Marketing Efforts STATE STRATEGIC GOAL: Aligned, Responsive, Jointly Engaged Talent Supply Chain Team SIX PILLARS: Talent Supply and Education and Innovation and Economic Development BWDB/CareerSource Broward Strategic Goal #3: Encourage Employers and Job Seekers to Choose the One-Stop for Services Success Strategies Collaborate with neighboring counties in marketing efforts especially those in identical industries Consider how we market to stakeholders to attend meetings and provide input Create marketing strategies that shape employer perception on what talent we have in our pipeline (e.g., PPN and Veterans) Market to CEOs about how CSBD s solutions help their bottom line Survey or hold a focus group with employers (CEOs) who use us the most, asking them why, and create a marketing campaign around these testimonials (video and print). Benchmark / Performance Measures Anticipated Due Date Comments 10

11 Objective 3.1 Increase CSBD s Marketing Efforts (cont.) STATE STRATEGIC GOAL: Aligned, Responsive, Jointly Engaged Talent Supply Chain Team SIX PILLARS: Talent Supply and Education and Innovation and Economic Development BWDB/CareerSource Broward Strategic Goal #3: Encourage Employers and Job Seekers to Choose the One-Stop for Services Benchmark / Anticipated Success Strategies Performance Comments Due Date Measures Continue to use community partnerships (e.g., Broward County School, public colleges and universities, local governments, chambers of commerce) to increase awareness and incorporate our message where appropriate Continue to tie our messages to our former identity WorkForce One Employment Solutions Ensure marketing reinforces CSBD as Broward County s workforce development agency Create a slogan (e.g., brief, memorable and in alignment with state guidelines) Continue to solicit testimonials from Job Seekers and Employers Engage HR departments, inclusion and diversity councils, SHRM, Florida HR Conference. Marketing campaign directed to HR managers and HR associations/groups. 11

12 Objective 3.1 Increase CSBD s Marketing Efforts (cont.) 3.2 Identify and promote strategies and initiatives to meet employer, worker and jobseeker needs to support employer use of the local one stop system. STATE STRATEGIC GOAL: Aligned, Responsive, Jointly Engaged Talent Supply Chain Team SIX PILLARS: Talent Supply and Education and Innovation and Economic Development BWDB/CareerSource Broward Strategic Goal #3: Encourage Employers and Job Seekers to Choose the One-Stop for Services Benchmark / Anticipated Success Strategies Performance Comments Due Date Measures Explore developing issuedriven messages (e.g., unemployment rate, skills gap, etc.) Explore using Public Service Announcements Develop independent survey for employers to better understand their perception of CSBD Target marketing to employers that will hire from special populations by identifying suitable occupations, developing partnerships with non-profits, educating employers on advantages, return on investment and ensuring followup with employers on case managed customers Develop strategies for intentional dissemination of the message through routine marketing. 12

13 STATE STRATEGIC GOAL: Aligned, Responsive, Jointly Engaged Talent Supply Chain Team SIX PILLARS: Talent Supply and Education BWDB/CAREERSOURCE BROWARD Strategic Goal #4: Align Broward s Services to maximize Employment and Training Opportunities for Targeted Populations. Objective Success Strategies Benchmark / Performance Measures Anticipated Due Date Comments Identify the skills that employers need by industry and develop strategies to fill them. 4.1 Addressing the skills gap in the Employer Community Position CSBD as the entity to help fill the skills gap through work-based training e.g. OJT, IWT, Work Experience, etc Market to employers that CSBD has the talent and can recruit for them at no cost to the employer Educate employers on generational diversity Consider additional industry forums and foster the development of connections between employers and educational partners Help employers establish realistic expectations regarding qualifications, salary, etc. 13

14 Overview of CareerSource Broward Region Not Seasonally Adjusted December 18, 2015 RWB 22 The unemployment rate in the CareerSource Broward region declined 0.9 percentage point over the year to 4.5 percent in November The region s jobless rate was 0.3 percentage point lower than the state rate (4.8 percent). Out of a labor force of 998,989, there were 44,497 unemployed Broward County residents. In November 2015, nonagricultural employment in the Ft. Lauderdale Pompano Beach Deerfield Beach metropolitan division was 821,800. Nonagricultural employment increased by 27,000 jobs (+3.4 percent) over the year in the metro area. The metro area s over the year growth rate was 0.4 percentage point higher than the state growth rate of 3.0 percent. In November 2015, the Ft. Lauderdale metro area added the most jobs of all the state s metro areas in professional and business services (+11,700 jobs); other services (+2,100 jobs); financial activities (+1,800 jobs, tied with the Miami Miami Beach Kendall MD); and information (+100 jobs, tied with 4 other metro areas). In November 2015, the annual job growth rates for construction (+12.5 percent); professional and business services (+8.4 percent); other services (+5.7 percent); financial activities (+3.2 percent); information (+0.5 percent); and government (+0.8 percent) exceeded the state rates. The major industry sectors that added jobs over the year in the metro area were professional and business services (+11,700 jobs); construction (+4,900 jobs); trade, transportation, and utilities (+3,900 jobs); leisure and hospitality (+2,900 jobs); other services (+2,100 jobs); financial activities (+1,800 jobs); government (+800 jobs); and information (+100 jobs). Education and health services ( 900 jobs) and manufacturing ( 300 jobs) were the only industries to lose jobs over the year in November. Note: All data are subject to revision. NA = Data not available. Source: Florida Department of Economic Opportunity, Bureau of Labor Market Statistics. 14

15 Unemployment Rates (not seasonally adjusted) Nov 15 Oct 15 Nov 14 CareerSource Broward (Broward County) 4.5% 4.7% 5.4% Florida 4.8% 5.1% 5.7% United States 4.8% 4.8% 5.5% RWB 22 Ft. Lauderdale Pompano Beach Deerfield Beach Metropolitan Division Florida Nonagricultural Employment by Industry (not seasonally adjusted) Nov 15 Nov 14 change percent change Nov 15 Nov 14 change percent change Total Employment 821, ,800 27, ,251,400 8,010, , Mining and Logging NA NA NA NA 5,600 5, Construction 44,000 39,100 4, , ,600 29, Manufacturing 27,000 27, , ,500 7, Trade, Transportation, and Utilities 184, ,700 3, ,719,900 1,673,500 46, Wholesale Trade 47,700 48,700 1, , ,500 10, Retail Trade 113, ,800 5, ,107,500 1,081,600 25, Transportation, Warehousing, and Utilities 23,900 24, , ,400 9, Information 19,200 19, , , Financial Activities 58,500 56,700 1, , ,200 12, Professional and Business Services 151, ,000 11, ,245,300 1,197,200 48, Education and Health Services 102, , ,235,900 1,188,800 47, Leisure and Hospitality 92,800 89,900 2, ,141,500 1,099,300 42, Other Services 39,000 36,900 2, , ,200 13, Government 102, , ,095,000 1,100,300 5, Population change percent change CareerSource Broward (Broward County) 1,827,367 1,803,903 23, Florida 19,815,183 19,507, , Average Annual Wage change percent change CareerSource Broward (Broward County) $47,007 $45,599 $1, Florida $44,810 $43,651 $1, Note: All data are subject to revision. NA = Data not available. Source: Florida Department of Economic Opportunity, Bureau of Labor Market Statistics. 15