Avia Employment Services Richmond Annual Report April 1, 2014 to March 31, 2015

Transcription

1 Avia Employment Services Richmond Annual Report April 1, 2014 to March 31, 2015 Avia Employment Services Annual Report Richmond Contract # 14

2 Back in Motion has been delivering Avia Employment Services since it commenced in April, Avia Employment Services, focuses on integrating the full breadth of employment services and supports available to jobseekers through a single point of entry, creating accessible services in the communities we serve. Services are delivered to employers, as well as unemployed and underemployed individuals. It has been an exciting three years at Avia and we look forward to sharing some of our milestones with you through this report! This report can also be accessed on-line through the Avia Website. In this Report How Participants Access Services... 1 Demographics... 2 Service Efficiency... 3 Outcomes... 4 Serving our Community... 5 Participant Satisfaction... 6 Celebrating Success... 7 Avia Employment Services Annual Report Richmond Contract # 14

3 How Participants Access Services Participants, both Case Managed and Self-Serve, access Avia services through a number of ways. The following describes how Participants heard about Avia and through what channel they accessed services. How did you hear about us? (the top ways Participants learned about our services) Friend/Family 24.3% Service Canada 19.7% Other 10.2% Income Assistance Office 5.9% Friend/Family 24.2% Service Canada 16.2% Other 11.4% WorkBC Website 5.7% Total ESC *Visits 18,598 24,354 Attend a Workshop N=7,178 Attend a Workshop N=11,449 Purpose of Visit Use the Resource Room N=6,639 Use the Resource Room N=7,715 (i.e. type of services Participants Meet with Staff N=4,419 Meet with Staff N=4,665 accessed) Meet with an Employer N=362 Meet with an Employer N=525 **Self-Serve Remote Visits 4,799 5,849 Participants who registered for Self- Serve independently (i.e. not referred by an external service) 1,398 1,924 ***Out of area registrants 6 (of 967) or 0.6% 66 (of 1,924) or 3.4% *A visit is one instance of a Participant attending the Employment Service Centre (ESC), or logging into their Unique Portal from a non-esc location. Visits can occur several times for one Participant. A Registrant (or registered) is considered the first Visit of a Participant when the Participant first accesses the ESC. Self-Serve Remote Visits are visits where Participants have logged on to their unique Avia Profile from a location outside of the ESC such as their home, a library or a mobile device or tablet. Out of area registrants are persons who registered for self-serve services but who live outside of the Richmond catchment area. These persons are queued to Reception for further support. More about how Participants access services? Remote Registrants are Participants who access self-serve services from outside the ESC such as from home or the library. In 2014/ % (N=34) of Participants created their Self-Serve profiles remotely. Participants who indicated they learned about Avia from Other sources (N=150), include, but are not limited to: Internet Searches, Work of Mouth, Richmond News, YVR Immigration Office, Employment fairs, Public Library, Richmond Hospital, Mental Health Teams and Mental Health Centres, Educational Institutes, Universities and Public Elementary Schools. Avia Employment Services Richmond Contract # 14 Page 1

4 Demographics The following demographics are based on Case Managed Participants who joined services between April 1, 2014 and March 31, 2015: Number Served 966 1,253 Male : Female Ratio 1 : : 0.95 % of Participants who accessed services in the city they live in 99.7% 99.4% Average Age at beginning of Service Delivery 41.1 Years Average Age by Gender Male = 38 / Female = 43.8 Age range (youngest to oldest) Of those served, Participants identify with 1 or more of the following populations (in percentages): Immigrants 40.5% General Population 27.9% Youth 14.6% Persons with Disability 7.6% 41.5 Years Male = 41.4 / Female = 41.6 Immigrants 46% General Population 37% Youth 14.8% Persons with Disability 7.7% All my needs and concerns were met within a diligent, efficient manner. I was treated with upmost respect. Avia and WorkBC is the best place to find resources to look for work. Who we serve: Participants who generally access services outside the city they live in are accessing services where they are attending an Apprenticeship program Participants self-disclose the population they identify themselves to be part of. Populations include: Aboriginal, General Population, Immigrant, Multi-Barriered, Person with Disability, Survivor of Violence/Abuse, Youth (age 15-30), Francophone, Rural/Remote. In Richmond, 16.5% of those who identify with a specialized population identify with at least 2 or more specialized populations. Participants who successfully gained employment, and subsequently had their program file closed, reported the following employment status at commencement of Case Managed services: Unemployed 85.8% Employed 8.2% Employed, Working less than 20 hours per week 5.3% Employed, At risk or losing job or requires authorization to quit 0.7% Avia Employment Services Richmond Contract # 14 Page 2

5 Service Efficiency Delivering services efficiently ensures that Participants do not encounter long wait times to receive services and that they can smoothly transition into preparing and looking for work. This, an important Avia Employment Services goal is to provide services to Case Managed Participants in a timely manner. The following measures demonstrate the level of efficiency in delivering services based on Participants who began services in 2014/2015: *Inquiry to Acceptance (occurs in 10 business days) Accept to Action Plan Complete (occurs in 10 business days) 75.9% 60.3% 99.0% 98.4% *It should be noted that Inquiry to Acceptance data included Participants who accessed Self-Serve services for a period of time prior to moving into Case Managed Services. Therefore the length of time from Inquiry to Acceptance is skewed. More on service timelines: Avia Employment services is a great place to look for work to prepare for the workforce. Since I've been coming here my worker has been extremely helpful. I am more grounded and have better direction. On average, Participants who began services in 2014, spent 90 days in the program before gaining employment. The average length of time Participants spend in the program from program start to file closure is 330 days. These service efficiency measures allow Centre Managers to implement quality improvement strategies to reduce barriers to Participants accessing services. Avia Employment Services Richmond Contract # 14 Page 3

6 Outcomes The outcome goal for the Avia Employment Program is for Participants to secure labour market attachment in the form of paid or volunteer employment. The following information summarizes employment outcomes of participants who achieved their employment related goals between April 1, 2014 and March 31, 2015: Number of Employment Placements Percentage of Participants who maintained employment (did not lose the job) Average Wage of Participants who gained Employment 81.4% 78.1% $16.78 (N=308) $17.80 (N=295) Hourly Wage Range $ $78.00/hour $ $50.00/hour Thank you for delivering such an informative workshop. After practicing the script, I feel more confident in getting more info over the phone with the employer. The top 5 sectors Participants achieved employment in include: Employment Sector 2014/2015 Employment Sector 2013/2014 Wholesale, Retail & Service Trade 15.8% Other 28.3% I can learn a lot of information and skills of look for job. Thank you very much. Other (Unspecified) 15.8% Retail 16.7% Tourism & Hospitality 9.4% Tourism/Hospitality 8.9% Manufacturing 8.7% Business & Finance 7.5% Very informative, helpful tools to help each ones individual needs. Health & Wellness 6.1% Manufacturing 6.9% What is interesting about this? In 2014, more Participants moved into positions that were more sustainable than in Some positions Participants found include: Director of Tax, Software Engineer, HR Coordinator, Long Haul Driver, and Medical Lab Assistant. Avia Employment Services Richmond Contract # 14 Page 4

7 Serving our Community Avia Employment Services forages and leverages linkages with employers and community organizations to maximize our contribution toward employment and community attachment for job seekers. On an ongoing basis, we strive to build awareness in the community we serve through knowledge of the local labour market and employer/community needs. To better serve the Communities we work closely with, we collect testimonials from Employers and Community Organizations who we worked with throughout the past year. Here is what they said: We approached Avia WorkBC in March looking for recruitment assistance in helping us staff and fill 50 positions in this new restaurant. Avia was able to schedule a hiring event for us on April 17 th 2014 and help us get the word out to local job seekers in Richmond. The event was well advertised and had more than 50 people signed up. From the event, we were able to interview 37 candidates for new store and we were able to make 10 employment offers in total. We appreciate the services Avia WorkBC provides to local employers and, Elaine Yeh, Industry Liaison s help in making the hiring fair a success. It has been a pleasure to work with Avia Employment Services and we are interested in working with Avia again in the future. Avia s service had made the interview and hiring sessions very easy and smooth. It cut down on my time to orientate the job seekers individually which made the hiring process much more efficient. Working with Avia, we were able to hire 5 Avia job seekers and 3 walk-ins, a total of 8 people were hired to start September 1 st. We are very pleased with the turnout of the event and Avia staff s help. Avia Employment Services Richmond Contract # 14 Page 5

8 Participant Satisfaction To better serve our Program Participants, we solicit feedback on an ongoing basis. We use these results from the questionnaires to make services more accessible to Participants. Here is what Participants said in 2014/2015: Average Satisfaction Score 91.2% 90.6% % who would recommend us to a friend 98.3% 99.4% On a monthly basis, Participant written comments are reviewed, marked for follow-up as necessary and disseminated to Centre Managers who will either meet with the Participant to learn more or address service gaps within the centre. On an ongoing basis, all progress with comments is reviewed and progress and outcomes are reported as part of our Accessibility Status Report. Improving our Services Feedback is provided from both Case Managed and Self-Serve Participants. Participants provide feedback on an ongoing basis when they have comments to share. Response scores are analyzed and reviewed on a monthly and quarterly basis. Centre Managers continue to implement strategies to improve the number of responses from Participants. In 2014, 544 Participants provided feedback on services they received. Thanks for the centre to give a hope for finding a job in future. [Staff] did an amazing job providing and going over information in a professional and friendly manner Avia Employment Services Richmond Contract # 14 Page 6

9 Celebrating Success On an ongoing basis, the Centre collects stories of success that have occurred throughout the year. Below is an examples of a Participant s success in 2014: Participant Success Story Tracy was referred to Avia Employment Services by Service Canada in October of 2012 because she was struggling to secure employment in her field of personal training. She had over 20 years of experience but felt that she was being beat out by younger, more educated applicants. Tracy accepted a survival job as a janitor just to make ends meet, but ended up being laid off. She came to Avia in hopes of exploring training options so that she could secure more stable employment in her field. Tracy first worked with her case manager on her job search skills by attending the fast track to work workshop series, working on her resume, and diligently documenting her job search efforts. Unfortunately, after more than 3 months of job search Tracy was still unable to secure employment and felt that she needed to upgrade her education to spark the interest of employers. Through discussions with her case manager and outcomes of career assessments Tracy determined that she was interested in completing a 73 week Rehabilitation Assistant program. She was referred to a psych-vocational assessment to ensure that returning to school as a rehabilitation assistant would be a good fit and that she would be able to successfully complete it taking into consideration that she was diagnosed with ADD. The assessment confirmed that Tracy would be able to complete such a course and that the 73 week Rehabilitation Assistant matched her interests and transferrable skills in teaching exercise and physiology. Through support from Avia, Tracy was able to successfully complete the Rehabilitation Assistant Program at CDI College in September She is now currently working with the City of Richmond at Watermania as a weight room attendant, personal trainer, and a specialized group fitness leader for rehabilitation programs. She was able to secure these opportunities because she was recognized as having specific training and experience to work with specialized populations various injuries and disabilities. This has made her a valuable asset to the training team in the City of Richmond. She says that she would not have been able to return to school and achieve my goals without the support of Avia. Avia Employment Services Richmond Contract # 14 Page 7