SPECIAL TERMS AND CONDITIONS PLEASE CONSIDER PRIOR TO PAYMENT

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1 SPECIAL TERMS AND CONDITIONS PLEASE CONSIDER PRIOR TO PAYMENT Australian customers only. The National Solar Safety Check (Service) involves an onsite visit and report by an Accredited Master Electricians Association ACN member (MEA), who is Clean Energy Council Accredited (CEC) and considered to be appropriately licensed. Details of the MEA member will be supplied via or telephone, once a service request has been booked and paid for. The Purpose of the visit is to assess the Solar Systems Safety, record its items, identify items that may have require replacement and make recommendations depending on the experts (MEA) findings at the inspection. Should Solar-Safe or Master Electricians Australia not be able to arrange a suitable person to accept the request for the visit with 3 working days, Solar-Safe will advise you and offer a full refund. DELIVERY We will take up to 3 working Days from time of successful payment, to arrange the service booking. The date of delivery of the inspection is to occur within 1 week from the time the MEA Member has accepted the inspection (no more than the 3 working days and the 1 week time frame allocated). You may mutually extend that time with the MEA Member directly or we can assist with coordinating you preferred inspection time. Should a suitable time not be found within your expectations, and the MEA member hasn t been dispatched, contact to terminate the inspection. The offer price of $198inc GST is for locations within 50km of Australian Postcodes 2000, 2600, 3000, 4000, 5000, Suitably qualified Master Electricians are all over Australia. Where possible, no travel fees will be applied if you are located within the normal service range of the MEA member who accepts the service inspection. Travel fees may be charged if your location is outside of the member s normal area or for the sake of clarity, more than 30Km from the MEA members registered location. The offer price is for single story roof only and of an OH&S safe height and pitch. Relevant Australian Laws apply to the sites safety and access, should it not be safe to work or inspect on your site, and you will be required to make it safe for the inspection to be carried out. Online Terms and Conditions Prices and GST Currency Registering SECURITY CAPABILITIES & POLICY FOR TRANSMISSION OF PAYMENT Using the Shopping Basket Going through check out Notifications you will receive

2 Prices and GST All prices shown on this website are in Australian Dollars (AUD) by default and include GST (a 10% sales tax payable by all Australian customers). Choosing a Currency The default currency on the Solar-Safe website is Australian Dollars only. Please be aware that all transactions are carried out in Australian Dollars only. Registering Registering involves providing your name, contact details, shipping address (which is your site address for the inspection) when you make a booking. Once you have placed the order you will be provided a username and login password to check the order. The information you provide is kept on our secure database so you can track the progress of your order. It also means you only need to enter your details once, saving yourself considerable time in the future. Solar-Safe will disclose your name, address, phone number and details including the special notes captured at point of sale to Master Electricians Association ACN whose privacy statement can be found here; _FINAL.pdf Solar Safe guarantees to never disclose, sell, rent or exchange your personal details to any third party for any reason (except as disclosed above) and as outlined in our Privacy Policy. SECURITY CAPABILITIES & POLICY FOR TRANSMISSION OF PAYMENT Please ensure your browser has a Green browser address bar that which provides verification of your site s validated identity. Depending on your browser, the SSL certificate installed will provide 128/256 bit SSL encryption. What information do we collect and how do we use it? When you place an order through this website, we need to know your name, , phone number, address and credit card details if paying by credit card. This allows us to process and fulfil your order successfully. It also helps us in maintaining your account. How does Solar Safe protect customer information? When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access. Credit Card Details All credit card payments are processed securely through the ANZ Payment Gateway. Solar Safe does not store any credit card information on our servers.

3 What about Cookies? Cookies are small pieces of information that are stored by your browser on your computer s hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Solar Safe website. Your Consent By using our website, you consent to the collection and use of this information by Solar Safe. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Payment Gateway Info Our payment options presently available are limited but, most importantly, safe and secure. We offer Credit Card payments for general users and customers. Credit Card payments are made directly through a 128 /256 bit SSL Encryption software to ensure your personal details are kept safe. None of your payment details are stored this ensures you will be happy with the security of your transaction. Using the Shopping Basket Adding items to your Shopping Basket If you want to purchase an item, simply click the Add or Add to Basket button to put it in your shopping basket. If you want to add more than one of something press the Add button repeatedly or, when you are on the individual product page, there is a box beside the Add to Basket button where you can adjust before you press the Add button. Viewing what s in your Shopping Basket If, at any time you wish to see what is in your shopping basket, you can click on add to basket or log in to your member area for a summary of what s in your basket or you can click on the button to be taken directly to it for a proper inspection. To exit from the shopping cart simply choose the option Continue shopping or press back on your browser. Changing what s in your Shopping Basket You can remove items simply by clicking the Red Cross to the left of the product picture and quantity column. You can also adjust quantities by entering in the details and clicking the update quantities button found at the base of the quantity column.

4 Going Through Checkout Order When you are ready to make your purchase, go to the shopping basket (click the proceed to Checkout button), scroll down to the bottom of your list of items and click Continue. Payment The next screen is where you select how you would like to pay for your order and add any comments or requests. e.g. provide special instructions. More information about payment options. Clicking continue will either take you to a screen that shows your order along with all the appropriate details you need in order to pay via the method you selected, process your credit card transaction securely over the internet. Payment Process is by ANZ egate You can use your Visa or Mastercard online using our ANZ egate facility. ANZ ( is one of the largest banks in Australia. Selecting this payment option will send you to ANZ s egate website where your payment will be processed safely and securely. * Credit card payments via ANZ egate clear immediately * Credit Card Enquiries over Phone or in person We cannot take your credit card details over the phone. However, we can check a transaction if you are concerned. Please call 8am 6pm Monday to Saturday. Australian Customers: Direct Customers: In person at: 24 Yeatman Street, Hyde Park, QLD Notifications you will receive Order Confirmation: You will automatically receive an from our website to confirm that your order has been received. Payment Confirmation: You will automatically receive an from our website confirming that the transaction was successful. Shipping Confirmation: You will receive an from Solar-Safe confirming the order has been received and the details of the local Master Electricians member performing the National Solar Safety Check with 3 working days of placing the order. Enquires about your booking can be made on

5 Returns (Australian Customers Only) Change of Mind At Solar-Safe we are very concerned that you are happy with your order when it is completed. However, once a qualified MEA electrician has been dispatched to your site, refunds are not permitted. Should we not be able to book your service within the 3 working day processing period, Solar Safe will refund in full the monies paid. In all cases please contact us at any stage on Damaged Goods We currently do not supply physical goods, just a technician labour service by means of an inspection. Incorrect Delivery of Order Solar Safe will reimburse you the fee for any error by us. Please contact us if this is the case. Privacy Policy Please see privacy policy here. Contact Details By Phone Australian Customers: Direct Customers: In Person: 24 Yeatman Street, Hyde Park, QLD 4811 Other [email protected] Copyright All content, including site design, text, graphics and images are the property of Solar Safe Pty Ltd protected by international copyright laws. All rights are reserved. All logos and trademarks are the property of their respective owners. All products are subject to the copyright of their respective owners.

6 Disclaimer The customer is responsible for determining whether a particular product is fit for purpose or use. Every effort has been made to ensure the accuracy of the information contained on this website. Solar Safe, however, shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site. We reserve the right to correct and amend inaccurate information and are not bound in any way through the publication of incorrect information to honour or commit to obligations as a result of those inaccuracies. Solar Safe is an online shop and a physical office that can receive visitors by appointment or otherwise. The address is 24 Yeatman Street, Hyde Park QLD 4811.