Managing Junk Mail. About the Junk Mail Filter
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1 Managing Junk Mail Outlook can filter out certain types of messages and send them to a separate folder to keep your Inbox from being cluttered with junk mail. Outlook can also disable links in suspicious phishing type messages to protect you from malicious messages. This module will address how to control these features so that you only have to look at the messages you want, and you make sure to see all the messages you want. About the Junk Mail Filter Outlook s junk mail filters evaluate incoming messages using several factors to assess whether messages are spam. The junk mail filters do not prevent messages from being delivered. Outlook simply diverts these messages to a separate folder, where you can quickly scan for any real messages, then empty the folder. The new Junk tool on the Ribbon allows you to quickly block or enable a sender or domain, or to mark the message as not junk. You can control the protection level and control several junk filter settings using the Junk Options window. View the location of the Junk folder in the Navigation pane. Managing Junk Mail - 1
2 Junk tool on the Ribbon: Use the following procedure to open the Junk Options window. 1. Select the JUNK tool from the Ribbon. 2. Select JUNK OPTIONS. Outlook opens the Junk Options window. Managing Junk Mail - 2
3 Enabling Junk Mail Filtering Outlook offers the following levels of protection: No automatic filtering This level only moves messages from blocked senders to the Junk E- mail folder. Low This level moves the most obvious junk to the Junk folder, based on factors like the address or domain of the sender and the time sent. High This level moves more to the Junk folder. It may incorrectly move some legitimate messages as well. Safe Lists Only This level moves every message that is not on your safe senders list to the Junk folder. With the Junk Options window open (from the previous topic), select the filtering option (Low is the recommended setting) and select OK to enable Junk filtering. (You will need the Junk Options window in the next topics as well.) Managing Junk Mail - 3
4 Outlook displays a security message if you try to respond to a message in the Junk folder. You can drag the message back to the Inbox if it is not junk . Enabling the Phishing Filter Phishing is the attempt to lure recipients into divulging personal information. Phishers use the information they gain to steal identities and/or money. The Junk filter evaluates messages for suspicious links or spoofed or fake addresses. By default, suspicious message detection is turned on. If the filter determines a message is suspicious, the message is sent to the Junk folder, the message format is changed to plain text format, and the links in the message are disabled. You will not be able to reply to these messages. Modifying Safe and Blocked Senders Lists You can help Outlook learn which messages to consider junk by using the safe and blocked senders list. Outlook never treats messages from Safe Senders as junk . Outlook always moves messages from Blocked Senders to the Junk folder. Managing Junk Mail - 4
5 View the Safe Senders Tab on the Junk Options window. Use the following procedure to add an address to the Safe Senders list. 1. Select ADD. Outlook opens the ADD ADDRESS OR DOMAIN window. 2. Enter the address or domain name. 3. Select OK. Outlook adds the address or domain name to the Safe Senders List. View the Blocked Senders list by selecting the Blocked Senders tab. You can add, edit, and remove items the same way as for the Safe Senders List. Managing Junk Mail - 5
6 Marking a Message as Junk or Not Junk Sometimes Outlook incorrectly sends a message to the Junk folder. You can mark the message as not junk to return it to the Inbox and restore the functionality and attachments. Depending on your junk settings, Outlook may not catch all spam messages as Junk. You can manually move the message to the Junk folder. You can empty the Junk Folder at any time to permanently delete messages stored there. Outlook does not move them to the Deleted Items folder before deleting them. Use the following procedure to mark a message as Not Junk. 1. From the Junk Folder, highlight the message that is not junk. 2. Select the Junk tool from the Ribbon and select NOT JUNK. Outlook displays a Mark as Not Junk window. 3. Check the box to add the address to the Safe Senders List. 4. Select OK. Managing Junk Mail - 6
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