Growing together... GROWING TOGETHER

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2 Growing together... We would like to personally welcome you to Planters Bank. The merger with Covenant Bank represents a positive and progressive step forward for us and for you personally as a valued member of our banking family. We know that the performance of your financial institution is important to you. Planters Bank has a 96-year history of strength and stability. We will continue to provide high quality service, a broad portfolio of products, and a strong commitment to the communities we serve. After the merger, the bank will have over $1 billion in assets. As of March 21, 2016, you will enjoy access to Planters Bank s 19 branch locations throughout northwest Mississippi as well as new products and services including advanced online and mobile solutions. From March 18 through 21, we will be converting your former Covenant Bank products and services to Planters Bank s system. In this guide, you will find the information you need to know to prepare for the conversion, including important dates and details about our deposit accounts, loans and online banking services. Please take time to review the guide carefully. We know you may have questions during and after the conversion, and we are ready to help! If you need assistance, please visit your local branch. We sincerely appreciate and thank you for your business, and we openly invite you to make even greater use of all Planters Bank s facilities and services in the future. We have many ways to help you, and we invite you to consolidate more of your banking needs with us. We promise you competitive rates, warm personal service, and products and services designed to meet your needs today and tomorrow all delivered by a team of knowledgeable, experienced bankers who want your business. Sincerely, James H. Clayton, CEO James B. Randall, COO GROWING TOGETHER 1

3 Table of contents What you can expect...3 Important dates...4 Conversion Checklist...5 Internet Banking...6 Bill Pay...8 Mobile Banking...9 Personal Checking...10 Personal Savings...12 Account Transfers...12 Certificates of Deposit...12 Personal Loans and Credit...13 Checks and Routing Numbers...13 Debit Cards...13 Credit Cards...14 Voice Banking(EZTouch Telephone Banking)...15 Safe Deposit Boxes...15 What You Need to Know About Overdrafts...15 Statements...16 Frequently Asked Questions...16 Schedule of Fees...19 Privacy Policy...20 Branch Information...22 Numbers to know EZ Touch Telephone Banking: EZTOUCH ( ) Internet Banking Support: Visa Debit Card Lost/Stolen: Visa Credit Card Lost/Stolen:

4 What you can expect What s new or changing? The features of your deposit accounts You will enjoy brand new deposit account types with Planters Bank. The Planters Bank Routing Number The Planters Bank Routing and Transit Number is Earn rewards by using Planters Bank Debit Card Planters Bank offers ScoreCard Rewards to all debit card users. Points are earned for each non-pin based transaction. For every two dollars spent, you earn one point. For more information, visit Your Internet Banking login location Beginning March 21, visit to log into Planters Bank Internet Banking. See pages 6,7. Your Internet Banking Password You will create a new password for the first time you log in to Planters Bank s Internet Banking. See page 6. Your Bill Pay date selection You can now choose the date you want funds to leave your account. New Mobile Banking App You will have access to Planters Bank s Mobile Banking App for iphone, ipad and Android phone and tablet devices. See page 9. What s not changing? Your deposit account numbers Your account numbers won t change. Your loan account numbers Your account numbers won t change. Your accounts remain FDIC insured All Planters Bank deposit accounts remain insured by the FDIC up to the maximum amount allowable by law. Your Internet Banking login ID Your login ID won t change. See page 6. Your recurring account transfers Your established funds transfers will move seamlessly to Planters Bank. Your statement delivery You will continue to receive your monthly account statements the way you prefer: paper or estatements. See page 16. Branch hours All locations will have the same banking hours. Branch phone numbers and locations are listed on page 22. Same GREAT customer service You will continue to get the same great service you ve come to expect from the bankers you know at your local branch. EZ Touch Telephone Banking Update your contacts to reflect the Planters Bank EZ Touch Telephone Banking Number: EZTOUCH ( ) Overdraft Privilege amounts Generally, the amount of your overdraft privilege will change. See page 15. 3

5 Important Dates The Conversion is scheduled for Friday, March 18, Please note the following important dates and deadlines. March 7 Covenant Bank Mobile bill payment will be disabled March 11 Covenant Ebill links will be disabled within the Payments tab in Online Banking (ebills do NOT convert to Planters Bank ipay Bill Pay) March 15 Covenant Bill Pay will be disabled at 8:00 a.m. Last date for external transfers to be added March 16 Last date for ACH batch to be added March 18 at 5:00 p.m. Last payment date that Covenant Bill Pay will send any scheduled payments Covenant s Mobile Banking, Voice Banking and Internet Banking are retired Last date for ACH batch to be added Last date for external transfers to be processed Last date for all transactions to be processed March 21 May 1 Covenant Bank Internet Banking is retired Your new Planters Bank accounts are live! You may access your new Internet Banking, Bill Pay, Mobile Banking and EZ Touch Telephone Banking services Deadline to place an order for free replacement checks featuring the Planters Bank logo and routing number. Please visit your local branch to order your free Planters Bank logo checks beginning March 21 4

6 Conversion checklist Before Conversion begins Carefully read this conversion guidebook, and review your recommended account types in the comparison chart on page 10. If you would like to select a different account type for any of your services with us, just visit any Planters Bank branch during normal business hours after March 21. Retain your former Covenant Bank account statements and print or download from Internet Banking and Bill Pay history for your records. Schedule all internet transactions to be completed. EBill will be disabled on March 11. Schedule all payments before Friday, March 18. This is the last date for scheduled payments to be sent. During Conversion weekend Branches will close at regular time on Friday, March 18. After Conversion Try your new account types for 30 days. If you re unhappy with the features of your new account, just choose a different account from the options listed on page 11 and visit your local branch to make any changes. Update your Telephone Banking number to Planters EZ TOUCH number, EZTOUCH ( ) See page 15 for details. If you are an Internet Banking user, update your Internet Banking web bookmark to Log in to your new Planters Bank Internet Banking on Monday, March 21 and take a moment to verify any scheduled account transfers. See pages 6,7 for details on how to log in and where to find help. If you are a Bill Pay user, log in to your new Planters Bank Internet Banking on Monday, March 21. Planters Bank will begin processing payments and converted customers will have access to Planters Bank Bill Pay. Ebills do not convert to Planters Bank Bill Pay. If you are a checking account holder, request your free order of Planters Bank checks by May 1. Visit your local branch to place your free order of Planters Bank logo checks. Your Planters Bank debit card will arrive in the mail during the week of March 14. See page 13 for details. You must activate your new Planters Bank debit card beginning March 21; after your new card is activated, destroy your former Covenant Bank card. 5

7 Internet Banking If you are a former Covenant Bank Internet Banking user, please note that the deadline to schedule new transfers in your former Covenant Bank Internet Banking profile is 8 a.m. on March 15. Make sure your internet browser is up to date before using Planters Bank s online banking. Your transition to Planters Bank Internet Banking will be simple and seamless. Below are detailed instructions to help you log in for the first time. Your First Login Unless you have heard otherwise from us, your Internet Banking username will remain the same. Fig. 1 The first time you log in to Planters Bank Internet Banking on or after March 21, you will need to verify your identity with a Secure Access Code and create a new password. A Secure Access Code is a one-time use code that allows you to authenticate your identity and securely log in to Internet Banking. We will deliver your unique Secure Access Code to you instantly via , phone call or SMS based text based on the information you have on file with us. Please follow these steps for your first-time login: 1. Navigate to and locate the Internet Banking Login box (see Fig. 1) 2. Input your current username in the field provided and leave the password field blank. 3. Check the box for First Time Login and press LOG IN. 4. Choose how you prefer to receive your one-time Secure Access Code-via , phone or SMS text message-and click SUBMIT (see Fig. 2). Please note: If your contact information is not up-todate, please contact us at to provide updated information. 5. Once you receive your Secure Access Code, enter it in the field provided. Click SUBMIT. (see Fig. 3). 6. Finally, you will be prompted to update your profile and create a new password. Fig. 2 I Please select a target: I have a Secure Access Code Back Please note that the next time you log in you should use your new Fig. 3 password, and you will be prompted to register your computer. If you are using a private computer, you can choose activate my computer for future use which authorizes us to store a security certificate on your computer and will eliminate the need to use a Secure Access Code during each login. If you are using a public computer, for security purposes don t activate the computer for future use. You will only need to enter a Secure Access Code when you use a different computer to log in or if you delete the security certificate or cookie that we ve stored on your computer. As a reminder, never share your username or password with anyone. 6

8 Internet Banking features Planters Bank Internet Banking provides secure online access to your account information anytime 24/7 at With Internet Banking you can: Check account balances Verify transactions, deposits and withdrawals View current and past account statements View processed check images for the current statement cycle Transfer funds between accounts Schedule transfers between accounts Request stop payments Reorder checks Download transaction history into Quicken or Quickbooks Any recurring or future-dated account transfers will be converted to your new Planters Bank Internet Banking account. On or after March 21, please take a moment to log in and verify that all of your transfers were successfully converted. Ebills will not be converted to Planters Bank s Bill Pay. If you have any questions or would like to enroll in Internet Banking, please visit stop by any branch location, or call us at

9 Bill Pay If you are a former Covenant Bank Bill Pay user, please note that the deadline to submit a bill payment on your former Covenant Bank Bill Pay account will be March 15 at 8:00 am. Transitioning to Planters Bank Bill Pay will be simple! Your existing payee information, scheduled payments and recurring payments will all be transferred to your new Planters Bank Bill Pay account, and you will have access to six months of past bill payment history as soon as you log in to Planters Bank Bill Pay on or after March 21 at 8 a.m. The first time you log in to your new Planters Bank Bill Pay, we recommend that you take a moment to verify your payment and payee information to ensure everything looks accurate. Scheduling Bill Payments There will be a few changes to how your bill payments are processed and debited from your account. With former Covenant Bill Pay, you selected the Delivery Date - or the date you wanted your payment to arrive. With Planters Bank Bill Pay, you will schedule your payments based on the Processing Date -or the date that the full amount of electronic payments will be debited from your account. The estimated arrival date of your payment will be displayed on the processing date you select. For electronic payments, allow two days from the processing date for payments to arrive in your biller s account. Allow three to five days for check payments to arrive. Help with Bill Pay If you need assistance with Planters Bank Bill Pay, please call our dedicated Bill Pay customer service with any questions at Representatives are available to assist you Monday through Friday from 8 am until 4 pm. Ready to try Bill Pay If you are not a Bill Pay user, now is a great time to enroll in Planters Bank s Internet Banking and Bill Pay! With Bill Pay, you will enjoy secure 24/7 access to: Pay your monthly bills Transfer funds to accounts at other banks Send Person-to-Person (P2P) payments to anyone, regardless of where they bank Track and view payment history online Store bill payee information Schedule payments up to a year in advance Receive ebills electronically Access Bill Pay through Mobile Banking If you are ready to enroll in Bill Pay, just give us a call at or stop by any branch location on or after March 21. Processing Date Business Day 1 Business Day 2 Account debited; Schedule bill payment online before 3 p.m. Bill payment is sent through ACH Payment arrives at destination bank 8

10 Mobile Banking With Planters Bank s Mobile Banking App, you can bank on-the-go with your iphone, ipad, or Android phone or tablet. The former Covenant Bank Mobile Banking App will be retired at 5 a.m. on March 21. On or after March 21, please download the Planters Bank Mobile App free from the App Store or Google Play. To access Mobile Banking, simply complete the online enrollment form. You will receive an from Planters Bank s Internet Banking Support Staff when your account has been created. Log in via the Planters Bank Mobile App or your personal computer. Mobile Banking Features Accessing your account information and making transactions is easier and more secure than ever with Planters Bank Mobile Banking. From your mobile device or tablet, you can quickly: View account balances and transaction history Pay bills with Mobile Bill Pay Deposit checks with Mobile Deposit (for eligible customers) Establish and review funds transfers View and send secure messages and review account alerts Find nearby Planters Bank branches and ATM locations Call Planters Bank Customer Service See what s new at Planters Bank via our Facebook feed Scan with Droid to install Android App. Scan with Iphone to install Apple App. Mobile Bill Pay Mobile Bill Pay allows you to access your Bill Pay account via Planters Bank Mobile Banking App to submit bill payments, Person-to-Person (P2P) transfers and external transfers on-thego from your mobile device or tablet. For your security, you must be enrolled in Bill Pay to access Mobile Bill Pay. You can add a new payee directly from the Mobile App without having to create first on the computer website. Menu ACCOUNTS Home ADV. CHECKING XXXXXXXX201 Welcome back Back Available Balance $ Mobile Deposit With Mobile Deposit, eligible and enrolled Planters Bank customers can deposit checks on-the-go through Planters Bank s Mobile Banking App. Mobile Deposit uses the camera on your mobile device to capture pictures of the front and back of your check so you can make a deposit anytime, anywhere. For information on eligibility and enrollment in Mobile Deposit, please visit BASIC SAVINGS XXXXXXXX657 FIXED RATE-SINGL XXXXXXXX431 Available Balance $ Available Balance $0.00 9

11 Personal Checking Based on your former Covenant Bank checking account type and your recent transaction and balance history, we have done our best to recommend the Planters Bank personal checking account that we think best suits you. Please refer to the table below for the specific Planters Bank checking account type(s) recommended to replace your former Covenant Bank checking account(s). Below you will find a chart with details on the seven distinctive Planters Bank personal checking account options available to you. You are free to select the account that best matches your personal style and individual needs. If you prefer to choose a different account type than the one we have recommended, just let us know. Stop by any Planters Bank branch so we can make any changes for you. Existing Basic Gold Checking Gold Choice Student Secure Gold Senior Covenant Free Inspired Checking Covenant Club Covenant Gold (customers 50 & over) Interest Gold Now Premium Gold Commercial Gold Analysis Custom Gold Business Preferred Business Checking Money Market Gold New Advantage Free Free Free Inspired* Interest Checking w/bonus Interest Checking w/bonus Interest Checking Interest Checking Business Analysis Business Analysis Business Analysis Money Market *ATM surcharge fees will no longer be refunded on the Inspired Account. DDA Reclassification Change in Terms Notice Your checking account will become a master deposit account which will consist of two sub accounts: a transaction account and a non-transaction account. The maintenance of the two sub-accounts and the transfer between them as described below is for the purpose of improving our efficiency and will have no effect on your account or your ability to use it. The amount of interest you earn (if your account is interest bearing), the amount of charges you incur (if any), and your monthly checking statement will not be affected. We will maintain separate information on each sub-account for regulatory purposes, but information reported to you will be consolidated. At the beginning of each month we will allocate the balance in your account between the two sub-accounts based on an allocation formula which we may change from time to time. All checks, withdrawals, debits and other charges against your account will be presented against the funds in your transaction account. If additional funds are needed to cover your transactions, we will automatically transfer, without charge, available funds in your non-transaction sub-account to your transaction account. If excess funds accumulate in the transaction account, we may automatically transfer funds to the non-transaction sub-account. Federal regulations limit preauthorize transfers from your non-transaction account to six during a monthly statement period. Upon the sixth transfer from the non-transaction account to the transaction account during a monthly statement period, the entire balance in the non-transaction account will be transferred to the transaction sub-account for the remainder of the statement period. At all times, the combined collected balance in the two sub-accounts will be available to pay items presented for payment. 10

12 Personal Checking At Planters Bank, personal checking accounts come with the following features: Internet Banking Mobile Banking, including Mobile Deposit and Bill Pay E-statements Direct Deposit EZ Touch Telephone Banking Free Account Bonus Bene ts Interest Interest with Bonus Advantage Inspired* Money Market Best If You Want Basic checking services with no minimum balances or monthly fee. To pay a small monthly fee for more services without keeping a minimum balance. To earn a at interest rate. To earn a at interest rate and enjoy additional services To pay a small monthly fee for services without keeping a minimum balance. To earn a higher interest rate and top-of-the-line checking services To receive a higher rate. Minimum to Avoid Monthly Fee Planters Checking Account Options Monthly Fee Minimum Opening Balance Interest Check-writing Included Account Extras None None $50.00 None Unlimited None None $5.00 $50.00 None Unlimited Free checks, travel accident insurance, discounts on dining and shopping, payment card and personal identity protection. $ $6.00 if minimum balance not met $ $5.00 Bonus Benen ts Fee $6.00 if minimum balance not met None $7.00 Advantage Fee $50.00 Tiered rate on balances over $1,000. $50.00 Tiered rate on balances over $1,000. *ATM surcharge fees will no longer be refunded on the Inspired Account. Statements No check images Images Unlimited None Images Unlimited Free checks, travel accident insurance, discounts on dining and shopping, payment card and personal identity protection. $50.00 None Unlimited Travel accident insurance, discounts on dining and shopping, payment card and personal identity protection, free checks, no fee o cial checks and free new safe deposit box for one year. None None $50.00 Tiered interest rate when meeting account quali cations. $ $6.00 if minimum balance not met. $ Tiered interest rate when meeting account quali cations. Images Images Unlimited None Images Visit local branch for complete details on check writing. None Images 11

13 Personal Savings Planters Bank offers savings options to help you meet your financial goals. Based on your former Covenant Bank account types, we have done our best to recommend the Planters Bank savings account that we think best suits you. See below for a detailed comparison of the savings options Planters Bank has to offer. If you have any questions about the accounts we recommend for you, please do not hesitate to stop by any Planters Bank branch. All Planters Bank savings options are insured by the FDIC up to the maximum amount allowable by law. Planters Bank Savings Accounts Account Minimum Opening Balance Service Charge Fee Other Fees Interest Information Basic Savings Account $ $8.00 if balance falls below $100 in an interest period. $3.00 with excess of 9 withdrawals per quarter Accrues daily and posts quarterly on the collected balance Christmas Club $25.00 $30.00 early closing fee None Does not accrue interest Account Transfers If you have established scheduled fund transfers between accounts for overdraft protection, safe deposit box payments, IRA payment or interest payment transfers, your transfers will be seamlessly transitioned to your new Planters Bank account. Certificates of Deposit Planters Bank will honor the rate and terms on existing Certificates of Deposit (CDs) you opened with the former Covenant Bank until they mature. When you are ready to renew or if you are looking for a new CD now, Planters Bank offers a variety of CDs to meet your financial needs. For current rates, please visit your nearest branch location. CD Features All Planters Bank CDs include the following features: $2500 minimum opening deposit Flexible terms from seven days to five years available at varying market rates Automatically renew or withdraw at the end of the term Penalties on CDs with a term less than 1 year is 1 month's interest Penalties on CDs with a term 1 year or longer is 3 month's interest CDs less than 1 year, interest will capitalize at the end of the term CDs 1 year or longer, interest will capitalize each quarter CD Individual Retirement Accounts If you have an IRA with the former Covenant Bank, Planters Bank will honor the existing term and rate on your IRA until maturity. 12

14 Personal Loans and Credit Loan Numbers Unless we have already contacted you, your loan number will remain the same. Loan Payments After conversion, you will begin to receive billing statements from Planters Bank for your loan or line of credit. Please make your loan payments per the billing statements. If you established automatic payments for your loan, those will be automatically transferred to Planters Bank. Please keep and continue to use your loan coupon book from the former Covenant Bank. If you have any questions about your personal loan, please contact your loan officer directly or stop by any Planters Bank branch for assistance. Checks and Routing Numbers After the conversion, your existing former Covenant Bank checks will continue to work as usual with your new account. The former Covenant Bank routing number will be honored in the future. GET A FREE ORDER OF PLANTERS BANK PERSONAL CHECKS! For a limited time, as a special thank you for your business, we are offering you a free order of Planters Bank personal checks featuring the Planters Bank logo and routing number (which will also work with your new account). To get your free order of checks, visit any Planters Bank branch any time on or after March 21, The deadline to order free checks is May 1, After placing your first order in the branch, you will be able to reorder checks online. Debit Cards Your Planters Bank debit card will arrive during the week of March 14. You will receive two mailings for your debit card. The first mailing will have your Planters Bank debit card. The second mailing will have your PIN information. You may activate your debit card by making a PIN based transaction on or after March 21. If you do not receive your debit card or PIN mailing, please visit your local branch. Daily Limits on Debit Cards $500 ATM withdrawals $2500 POS Transactions SCORECARD REWARDS Your personal checking account with Planters Bank entitles you to special debit card perks at no additional cost. For each non pin based transaction, you will earn one point for every $2 you spend. Visit for complete details and to register your Planters Bank debit card. Rewards can be redeemed online for travel, merchandise and gift cards. 13

15 Debit Cards (continued) APPLE PAY Your Planters Bank debit card can be used for Apple Pay. You must have an iphone 6 or iphone 6S to use Apple Pay. To add your Planters Bank debit card to Apple Pay, just go to Settings on your iphone 6, open Wallet & Apple Pay, and select "Add Credit or Debit Card." (You can also just open the Wallet app, swipe down and tap the plus sign.) From there, you can use your phone's camera to input your card information, or enter it manually. Once we verify your card, you are all set! For a complete list of businesses accepting Apple Pay, visit or look for the Apple Pay symbol when checking out. Credit Cards Planters Bank offers many credit card options. To open a new credit card at Planters Bank, please visit to apply online or visit your local branch for more details. All Planters Bank credit cards can be used for Apple Pay. 14

16 Voice Banking (EZ Touch) The former Covenant Bank voice banking will be retired on March 21, Be sure to update your phone s contacts with the Planters Bank EZ Touch Banking number starting on March 21. Whether you are at home, at work or on the go, it s easy to access your account information any time 24/7 with EZ Touch. Just dial from any phone to: Check your current account balances Review posted transactions, deposits and withdrawals Transfer funds between your accounts Report a lost or stolen debit card Safe Deposit Boxes If you have a safe deposit box at a former Covenant Bank branch location, rest assured there will be no changes to your box. Your annual rent will remain the same for your current term. When you are ready to renew for another year, you will enjoy Planters Bank s pricing. Please see page 19 for a full list of Safe Deposit Box pricing. What you need to know about Overdrafts Planters Bank offers two options for overdraft coverage that may be different than the overdraft coverage you are used to with the former Covenant Bank. Please review the following information for important details about your overdraft options. If you are currently opted in for overdraft coverage, you will continue to be opted in after the conversion. What is an overdraft? An overdraft occurs when you do not have enough money in your account to cover a transaction, but the bank pays the transaction on your behalf. What are my overdraft options? We can cover your overdrafts in two different ways: We offer overdraft protection transfers. If your account is overdrawn, funds can automatically be transferred from a linked savings account or personal line of credit. There is no charge to sign up for overdraft protection transfers, and you ll only pay for it if you use it. We offer Discretionary Overdraft Privilege Service (ODP). ODP is designed to be a safety net for customers who occasionally overdraw their account. The product is automatically added to new customer accounts if qualifications are met. Customers have the option to opt out of the product. To obtain and maintain the privilege, the following parameters must be met: What fees will be charged if Planters Bank pays my overdraft? We will charge you a fee of $35 each time we pay an overdraft item. You will be charged for no more than 7 overdraft fees or NSF item fees per day. How can I learn more about overdrafts? For more information including details on the order in which we process items, please call your local branch. 15

17 Statements If you currently receive your monthly account statements via paper mail, you will continue to receive your statement at the mailing address on your account. If you ever need to retrieve an old statement, our staff can access your past statements. If you are enrolled in estatements, you will continue to receive your statements electronically. Planters Bank will send you an notifying you when your statement is ready to view. Just be sure to log into your new Planters Bank Internet Banking at when you are ready to access your statements. NOT ENROLLED IN estatements? If you are not enrolled in estatements, there has never been a better time to make the switch! With estatements, you can cut down on the paper clutter and improve security. With estatements, you can: Receive an notification when your monthly statement is available. View your statements securely with Planters Bank s Internet Banking Store your statements electronically in PDF format Access up to two years of past statements beginning with the first statement after you enroll Print your statements whenever necessary If you have any questions regarding your Planters Bank account statements, or to enroll in estatements, stop by any branch or call us at Frequently Asked Questions When is conversion weekend? March 18-March 21 Will my debit card work during and after conversion weekend? Your Covenant Bank Debit Card will continue to work until 3 a.m. on March 21. Your new Planters Bank Debit Card will begin working on March 21. Will ATMs work during conversion weekend? Yes. Will branches be open during the conversion weekend? The branch hours will remain the same during conversion. How do I know what my new account type(s) will be? Based on your former Covenant Bank checking account type and your recent transaction and balance history, we have done our best to recommend the Planters Bank account(s) that we think best meet your needs. Please refer to page 10 for the specific Planters Bank account type(s) recommended to replace your former Covenant Bank account. 16

18 What if I prefer a different account type than the recommended account? No problem! You are free to select the account that best matches your personal style and individual needs. If you would prefer to choose a different account type than the one we ve recommended, just let us know. Stop by any Planters Bank branch, and we will be happy to update your account type. Will my checks continue to work? Yes. Your former Covenant Bank checks will still be honored on your new Planters Bank account. If you would like, you can place an order for a free box of Planters Bank logo checks beginning March 21 until May 1, What is the Planters Bank Routing and Transit Number? Planters Bank routing number is When you order new checks, your checks will feature Planters Bank s routing number; however, your existing checks with the former Covenant Bank routing number will continue to work. Will my account number or loan number change? Generally no. Most customers will maintain their existing account and/or loan numbers. Only a very small number of customers will be issued a new account or loan number, and we will be reaching out to those customers prior to the conversion. Will the interest rate on my deposit account change? All checkings, savings and money market accounts will be paid Planters Bank s current posted rates after the conversion. CD rates will be honored through maturity. For current deposit account rates, please visit your nearest branch location. Will my Certificate of Deposits (CD) change? No. Planters Bank will honor the rate and terms on existing CDs you opened with the former Covenant Bank until they mature. Will my overdraft limit change? Generally, yes. If you have opted in the Discretionary Overdraft Privilege coverage, Planters Bank may cover your overdrafts up to a predetermined limit depending on your account type. Free checking account customers have a limit of $400, and other accounts have a limit of $700. If you have opted out of overdraft coverage, you will remain opted out. What fees will I be charged if Planters Bank pays my overdraft? We will charge you a fee of $35 each time we pay an overdraft item. You will be charged no more than seven overdraft item fees and NSF fees per day. Will my Internet Banking username and password change? Unless you hear otherwise from us prior to conversion weekend, your Internet Banking username will not change. You will need to create a new password the first time you log in to Planters Bank Internet Banking. What is a Secure Access Code? A Secure Access Code is a one-time use code that allows you to authenticate your identity and securely log in to Internet Banking. We will deliver your unique Secure Access Code to you instantly via , phone call or SMS text based on the information you have on file with us. Once you authenticate your identity, you will have the option to activate your computer for future use which authorizes us to store a security certificate on your computer and will eliminate the need to use a Secure Access Code during each login. (If you re using a public computer, for your security you should not activate the computer for future use.) 17

19 What will happen to my recurring account transfers? If you ve scheduled funds transfers between accounts or established transfers for overdraft protection, safe deposit box payments, IRA payments or interest payment transfers, your transfers will be seamlessly transitioned during the conversion. What will happen to my Bill Payments? Your existing payee information, scheduled payments and recurring payments will all be transferred to your new Planters Bank account, and you will have access to six months of past bill payment history as soon as you log in to Planters Bank Bill Pay on or after March 21 at 8 a.m. Ebills will not transfer to Planters Bank Bill Pay. What is changing with scheduling Bill Payments? Your account will be debited on the processing date instead of the due date. Will I have access to my past account statements? Yes. Call your local branch for past account statements. What is the new number for Voice Banking (EZ Touch Telephone Banking)? EZ Touch will be available beginning March 21 at 8 a.m. The number is (1-866-EZTOUCH). How do I access Mobile Banking? The former Covenant Bank Mobile App will be retired over conversion weekend. Planters Bank offers a Mobile Banking App for your iphone, ipad or Android phone or tablet. Just visit the App Store or Google Play to download the app on or after Monday, March 21. You must be an Internet Banking user to access Planters Bank Mobile Banking, and you should use your Internet Banking credentials. What is Mobile Bill Pay? Mobile Bill Pay allows you to access your Bill Pay account via the Planters Bank Mobile App to submit bill payments, Person-to-Person (P2P) transfers and external transfers on-the-go from your mobile device or tablet. How do I access Mobile Bill Pay? You must be enrolled in Internet Banking and Bill Pay to access Mobile Bill Pay. Once you are enrolled, Bill Pay will be accessible via your Mobile Banking App. What is Mobile Deposit? With Mobile Deposit, eligible and enrolled Planters Bank customers can deposit checks on-the-go through Planters Bank s Mobile Banking App for iphone, ipad and Android phone and tablet. Who is eligible for Mobile Deposit? For information and eligibility and enrollment in Mobile Deposit, please visit Why do I need a PASC (Person Access Security Code) when I ask for information by telephone? Protecting you from identity theft is one of our major priorities. A challenge question is one way to assist in protecting your information. You must provide an answer to the challenge question what is your PASC? before any information can be given out over the telephone. This is a security measure to protect you, our most valuable asset. The answer should be 4-20 characters. It can be a word, numbers or a phrase that is easy for you to remember, but difficult for anyone else to guess. It cannot be your social security number, driver s license number or date of birth. 18

20 Schedule of Fees The following fees may be assessed on all accounts: Overdraft charge: $35.00 NSF charge $35.00 Wire Transfer Fee $20.00 Return Wire Fee Fee may vary International Incoming Wire Fee $30.00 International Outgoing Wire Fee $50.00 Dormant Account Fee $5.00 per month Current Statement Printout $2.00 Research /Per Item $.50 Research /Per Hour $15.00 Research/Per Statement Copy $2.00 Stop Payment $35.00 ATM Foreign Withdrawals ( per withdrawal) $1.00 Debit Card Replacement Fee $2.50 Early Closure Fee (<=60 days from open) $30.00 Christmas Club Early Closing Fee $30.00 Internet Bill Pay/Monthly if no usage $5.00 Check order Prices may vary Return deposited item (charge back) $5.00 Garnishment/State Levy Fee $50.00 Following Fees Pertain to Safe Deposit Boxes: Key Deposit $25.00 Annual Fees 2 x 5 box $ x 5 box $ x 10 box $ x 5 box $ x 5 box $ x 10 box $ x 10 box $ x 10 box $ x 10 box $75.00 Drilling box Actual Cost Date of Service Cash Management Fees: Internet Banking Cash Management $.10 per ACH debit or credit Wire Fee $20.00 Remote Deposit Capture Fee $

21 FACTS Why? What? WHAT DOES Planters Bank & Trust Company DO WITH YOUR PERSONAL INFORMATION? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. The types of personal information we collect and share depend on the product or service you have with us. This information can include: Social Security number and income Account balances and payment history Credit history and credit scores How? All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Planters Bank &Trust Company chooses to share; and whether you can limit this sharing. Reasons we can share your personal information For our everyday business purposes such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus For our marketing purposes to offer our products and services to you For joint marketing with other financial companies For our affiliates everyday business purposes information about your transactions and experiences For our affiliates everyday business purposes information about your creditworthiness For our affiliates to market to you For non-affiliates to market to you Does Planters Bank & Trust share? Yes Yes Yes No No No Yes Can you limit this sharing? No No Yes No Affiliates No Affiliates No Affiliates Yes To limit our sharing Call Visit us online: Mail the form below Please note: our menu will prompt you through your choice(s) If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing. Questions? Call or go to Mail-in Form Mark any/all you want to limit: Do not share my personal information for marketing purposes. Name Address Mail To: City, State, Zip Tax I.D. Planters Bank Compliance Dept. P.O. Box 31 Indianola, MS

22 Page 2 Who we are Who is providing this notice? What we do How does Planters Bank & Trust protect my personal information? Planters Bank &Trust Company To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. How does Planters Bank & Trust collect my personal information? Why can t I limit all sharing? What happens when I limit sharing for an account I hold jointly with someone else? Definitions Affiliates We collect your personal information, for example, when you Open an account or deposit money Pay your bills or apply for a loan Use you credit card or debit card We also collect your personal information from others, such as credit bureaus and other companies Federal law gives you the right to limit only sharing for affiliates everyday business purposes information about your creditworthiness affiliates from using your information to market to you sharing for non-affiliates to market to you State laws and individual companies may give you additional rights to limit sharing. The sharing of your information only will be limited. Companies related by common ownership or control. They can be financial and nonfinancial companies. Planters Bank &Trust Company has no affiliates. Non-affiliates Joint marketing Other important information Companies not related by common ownership or control. They can be financial and nonfinancial companies. Planters Bank &Trust Company does share with nonaffiliates so they can market to you. A formal agreement between non-affiliated financial companies that together market financial products or services to you. Our joint marketing partners include other financial service providers. 21

23 Branch Information Batesville Clarksdale Cleveland Greenville Greenwood Indianola Inverness Leland City Address Phone Monday- ursday Friday 1130 Highway 6 East P.O. Box 1627 Batesville, MS Sharkey Avenue P.O. Box 550 Clarksdale, MS South State Street Clarksdale, MS N. Davis, Hwy 61 N P.O. Box 1010 Cleveland, MS North Street Cleveland, MS Washington Avenue P.O. Box 639 Greenville, MS Highway 1 South Greenville, MS South Main Street Greenville, MS Medallion Drive Greenwood, MS West Market Street Greenwood, MS Catchings Avenue P.O. Box 31 Indianola, MS Highway 82 Indianola, MS East Grand Avenue P.O. Box 246 Inverness, MS Highway 82 East P.O. Box 522 Leland, MS Louise Hwy 49 P.O. Box 188 Louise, MS Ruleville Southaven Sun ower Tunica 118 North Ruby Avenue P.O. Box 188 Ruleville, MS Goodman Road W Southaven, MS Quiver Street P.O. Box 278 Sun ower, MS S Court Street P.O. Box 2525 Tunica, MS (662) (662) fax (662) (662) fax (662) (662) fax (662) (662) fax (662) (662) fax (662) (662) fax (662) (662) (662) (662) (662) (662) fax 8:30 am - 4:00 pm 8:30 am - 5:00 pm 9:00 am - 4:00 pm 8:30 am - 4:00 pm (drive-thru) 9:00 am - 4:00 pm 8:30 am - 4:00 pm (drive-thru) 9:00 am - 5:00 pm 8:30 am - 5:00 pm (drive-thru) 9:00 am - 5:00 pm 8:30 am - 5:00 pm (drive-thru) 9:00 am - 4:00 pm 9:00 am - 5:00 pm 9:00 am - 4:00 pm 9:00 am - 5:00 pm 8:30 am - 4:00 pm 8:30 am - 5:30 pm 8:30 am - 4:00 pm 8:30 am - 5:30 pm 8:30 am - 4:00 pm 8:30 am - 5:30 pm 9:00 am - 4:00 pm 9:00 am - 5:00 pm (662) :00 am - 2:00 pm 9:00 am - 4:00 pm (662) (662) fax (662) (662) fax (662) (662) fax (662) (662) fax 9:00 am - 4:00 pm 8:30 am - 4:00 pm (drive-thru) 9:00 am - 4:00 pm 8:30 am - 4:00 pm (drive-thru) 9:00 am - 5:00 pm 8:30 am - 5:00 pm (drive-thru) 9:00 am - 5:00 pm 8:30 am - 5:00 pm (drive-thru) 9:00 am - 3:00 pm 9:00 am - 5:30 pm 9:00 am - 4:00 pm 9:00 am - 5:30 pm (662) :00 am - 2:00 pm 9:00 am - 4:00 pm (662) (662) fax (662) (662) fax (662) (662) fax (662) (662) fax 8:30 am - 3:00 pm 8:30 am - 4:00 pm (drive-thru) 8:30 am - 5:00 pm 8:30 am - 4:00 pm 8:30 am - 5:00 pm 9:00 am - 2:00 pm 9:00 am - 4:00 pm 9:00 am - 4:00 pm 8:30 am - 4:00 pm (drive-thru) 9:00 am - 5:00 pm 8:30 am - 5:00 pm (drive-thru) 22

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