CINET. Professional Textile Care. Succes In The Supply Chain. By Dr. Geert Böttger Expo + Consulting Associates

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1 CINET Professional Textile Care Succes In The Supply Chain By Dr. Geert Böttger Expo + Consulting Associates Moscow 28 May 13 CINET Global Info Square Meeting

2 1. Dimensions of succes 2. Controlling Succes Factors in Textile Care 2.1 Customer Satisfaction Results of cleaning Delivery Service Textile Product (only for Textile Service) 2.2 Profitability 2.3 Sustainability 3. Controlling Suppliers 4. Education and Training

1.1 Results of cleaning 2.1.2 Delivery Service 2.1.3 Textile Product (only for Textile Service) 2.

3 1.Dimensions of Succes Customer Satisfaction Sustainability Profit

4 2. Controlling Succes Factors in Textile Care 2.1 Customer Satisfaction Textile Care These components need to be controlled to support your strategic position, your chosen competitive advantage, your succes DELIVERY SERVICE RESULT OF CLEANING Stain removal Overall cleanliness Hygiene norms Maintenance of textiles PRICE Per piece / kg Trouser`s day Clean card etc Speed Completion Punctuality Convenience Proximity Pick-up / Drop-off High performance, high price Low price, lower performance

chosen competitive advantage, your succes DELIVERY SERVICE RESULT OF CLEANING Stain removal Overall cleanliness Hygiene

5 2. Controlling Succes Factors in Textile Care 2.1 Customer Satisfaction Textile Care The components need to be balanced to position the company and yield targeted customer satisfaction RESULT OF CLEANING Stain removal Overall cleanliness Refunctionalisation Maintenance of textiles, repairs PRICE Per piece, kg / change Length of contract etc PRODUCT Function Quality Fashion Lifetime Fit Brand DELIVERY SERVICE Changes / week Completion Punctuality Service points at customer Optimized cleaning/price Optimized product/delivery

satisfaction RESULT OF CLEANING Stain removal Overall cleanliness Refunctionalisation Maintenance of textiles, repairs PRICE Per

2.1 Customer Satisfaction 2.1.1 Result of Cleaning Type of textile care Reference washing and drying procedures for testing textiles Care/

6 2.1 Customer Satisfaction Result of Cleaning Type of textile care Reference washing and drying procedures for testing textiles Care/ qualification label symbols Domestic ISO 6330 ISO 3758 Dry cleaning (+ wet cleaning) ISO 3175 ISO 3758 Industrial laundry ISO ISO 30023

Care/ qualification label symbols Domestic ISO 6330 ISO 3758 Dry

7 2.1 Customer Satisfaction Result of Cleaning Resources Order Entry Sorting Pre- Treatment Cleaning Post Spotting Post Wet Treatment Finishing Sorting Dispatch People Mashinery Chemicals Water/ Electricity

Cleaning Post Spotting Post Wet Treatment Finishing

2.1 Customer Satisfaction 2.1.2 Delivery

8 2.1 Customer Satisfaction Delivery Service Management of internal logistics

2.1 Customer Satisfaction 2.1.2 Delivery Service Management of external logistics Accepted Distance to a

9 2.1 Customer Satisfaction Delivery Service Management of external logistics Accepted Distance to a Dry Cleaning Shop: Less than 10 km Less than 1 km Less than 5 km Base: Base: DTV 2008

to a Dry Cleaning Shop: Less than 10 km Less than 1

2.1 Customer Satisfaction 2.1.3 Textile Product (only for Textile Services) Product Dimensions to be controlled Dimension Fabric

10 2.1 Customer Satisfaction Textile Product (only for Textile Services) Product Dimensions to be controlled Dimension Fabric Cut/Sew Accessories Standards ISO EN Function xxx xx xx xxx Fit xx xxx xx Fashion xx xx xx Quality xxx xxx xxx xxx Lifetime xx xx xx xxx

Cut/Sew Accessories Standards ISO EN 30023 Function xxx xx xx xxx

11 2. Controlling Success Factors in Textile Care 2.2 Profitability P&L in % of turnover ,9 Salaries 0,9 6 32,7 Social costs Materials, consumables Trading goods Other costs and services Rental, Leasing 13,6 5,1 13,8 7 Leased labour EBITDA Base: Statistisches Bundesamt 2012

Social costs Materials, consumables Trading goods Other costs and

12 2. Controlling Success Factors in Textile Care 2.3 Sustainability Following Best Practices with modern mashinery ensures sustainability Textile Production Utilisation Waste Care Utilisation

13 2. Controlling Success Factors in Textile Care 2.3 Sustainability Base: Cinet, Solvetex Base: TKT/TNT 2012

14 3 Controlling Suppliers Evaluation of Suppliers Criteria Comment 1 Competency A B 2 Capacity A B 3 Commitment A B Standards? 4 Control A B Management Systems 5 Cash A B Financial stability 6 Cost B A Price 7 Consistency B A Quality 8 Culture B A Company culture 9 Clean B A Sustainability 10 Communication B A Responsiveness 1= very weak, 5= very good Source: Carter 1995 A= company A, B= company B

4 Control A B Management Systems 5 Cash A B Financial stability 6 Cost B A Price 7 Consistency B A

15 4 Education and Training

LMT31210 Certificate III in Certificate III in Dry Cleaning Operations

LMT31210 Certificate III in Certificate III in Dry Cleaning Operations Revision Number: 2 LMT31210 Certificate III in Dry Cleaning Operations Modification History Release 2 - imported units updated to