UX5000 to SV8100 Migration Manual

Transcription

1 Notice Note that when converting this document from its original format to a.pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.

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3 UX5000 to Migration Manual NDA Issue 1.0

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5 NEC Corporation of America reserves the right to change the specifications, functions, or features at any time without notice. NEC Corporation of America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation of America and shall not be reproduced without prior written approval of NEC Corporation of America. D term, NEAX and UNIVERGE are registered trademarks of NEC Corporation and Electra Elite is a registered trademark of NEC America, Inc. Windows is a registered trademark of Microsoft Corporation. AT&T, the AT&T logo and all other AT&T marks are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. Lucent Technologies is a trademark or service mark of Lucent Technologies Inc. Nortel Networks and the Nortel Networks logo are trademarks of Nortel Networks. Verizon Wireless is a trademark of Verizon Trademark Services, LLC. Pentium is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. AutoTalk is a trademark of Uniden America Corporation. ViewCall and ViewMail are registered trademarks of Active Voice, LLC. Adobe, Flash and Reader are registered trademarks of Adobe Systems, Incorporated in the United States and/or other countries. GOOGLE is a trademark of Google Inc. Mozilla and Firefox are registered trademarks of the Mozilla Foundation. SonicView is a trademark of TriVium Systems, Inc. iphone is a registered trademark of Apple Inc. App Store SM is a service mark of Apple Inc. Copyright 2010 NEC Corporation of America 6535 N. State Highway 161 Irving, TX Communications Technology Group

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7 TABLE OF CONTENTS Chapter 1 Introduction Section 1 General Information Chapter 2 Migrating from UX5000 to Section 1 UX5000 Migration Process Section 2 License Replacement Section 3 PCPro Conversion from UX5000 to Section 4 Initializing UX5000 Default Value Initialize UX5000 Default Values UX5000 to Default Differences Section 5 CPU Conversion from UX5000 (IP3NA-CCPU-A1) to (CD-CP00-US) Removal of UX5000 CPU (IP3NA-CCPU-A1) Installation of CPU (CD-CP00-US) To Perform a System Software and Firmware Upgrade: Section 6 Loading License File to CPU (CD-CP00-US) USB PCPro/WebPro Section 7 Upload Accessing Upload Uploading Data from PCPro to System Memory UX5000 to Migration Manual i

8 Issue 1.0 Chapter 3 Features Section 1 UX5000 to UNIVERGE Feature Comparison List Section 2 Features Abbreviated Dialing Account Codes Alarm Analog Communications Interface (ACI) Aspire Telephones Automatic Call Distribution (ACD) Background Music Barge-In Call Forwarding Centrex Call Forwarding Call Forwarding with Follow Me Call Forwarding, Off-Premise Call Forwarding/Do Not Disturb Override Call Forwarding, Fixed Call Pickup Group Call Redirect Call Waiting/Camp-On Callback Caller ID Central Office Calls, Answering Central Office Calls, Placing Central Telephone Book Class of Service Conference Department Calling Department Step Calling ii Table of Contents

9 Issue 1.0 Dial Number Preview Dial Pad Confirmation Tone Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Inward System Access (DISA) Direct Station Selection (DSS) Console Directed Call Pickup Directory Dialing Display Messaging, Selectable Distinctive Ringing, Tones and Flash Patterns Do Not Disturb Door Box E911 Compatibility Forced Trunk Disconnect Group Call Pickup Handsfree Answerback/Forced Intercom Ringing Headset Operation Hold Hotline Intercom Intercom Abandoned Call Display IP DECT Terminal Loop Keys Maintenance Meet Me Conference Meet Me Paging Meet Me Paging Transfer Memo Dial Message Waiting Mobile Extension UX5000 to Migration Manual iii

10 Issue 1.0 Multiple Directory Numbers/Call Coverage Name Storing Networking AspireNet Off Hook Signaling One-Touch Calling OPX (Off-Premise Extension) Paging, External Paging, Internal Park PBX Compatibility Programmable Function Keys Repeat Redial Reverse Voice Over Room Monitor Save Number Dialed Selectable Display Messaging Selectable Ring Tones Serial Call Single Line Terminals, Analog 500/2500 Sets Station Message Detail Recording Tandem Ringing Tandem Trunking (Unsupervised Conference) Tie Lines Time and Date Toll Restriction Toll Restriction Override Toll Restriction, Dial Block Transfer Trunk Group Routing Trunk Groups iv Table of Contents

11 Issue 1.0 Trunk Queuing/Camp-On Voice Over Voice Response System (VRS) Volume Controls Warning Tone for Long Conversation UX5000 to Migration Manual v

12 Issue 1.0 THIS PAGE INTENTIONALLY LEFT BLANK vi Table of Contents

13 LIST OF FIGURES Figure 2-1 Web Server Registration Screen Figure 2-2 Web Server Replacement Screen Figure 2-3 Web Server Hardware Key Code Entry Figure 2-4 Web Server RMA Replacement Code Entry Figure 2-5 Web Server Validate Button Figure 2-6 Web Server Replacement Hardware Key Code Figure 2-7 Web Server Replacement Hardware Key Code Figure 2-8 PCPro Connect Screen Figure 2-9 PCPro Download Screen Figure 2-10 PCPro Save As Screen Figure 2-11 PCPro Login Screen Figure 2-12 Open Screen Figure 2-13 PCPro Popup Figure 2-14 PCPro Screen Figure 2-15 PCPro Popup Figure 2-16 Install CPU Battery Figure 2-17 USB Slot Figure 2-18 Telephone Programming Screen Figure 2-19 Feature Activation SubMenu Figure 2-20 Feature Activation - Open Screens Figure 2-21 PCPro Activation Screen Figure 2-22 Notepad Screen Figure 2-23 PCPro Upload Screen Figure 2-24 PCPro Trunk Port Popup UX5000 to Migration Manual vii

14 Issue 1.0 Figure 2-25 PCPro Station Port Popup Figure 3-1 Right Cursor Key Operation viii List of Figures

15 LIST OF TABLES Table 1-1 Application Chart for Migration Table 1-2 Hardware Chart for Migration Table 1-3 Networking Compatibility Chart Table 1-4 Networking Chart for /Migrated UX Table 2-1 PCPro Default Accounts Table 2-2 Conversion Exceptions Table 3-1 Feature Comparison List Table 3-2 Keys for Entering Names Table 3-3 Keys for Entering Names Table 3-4 Keys for Entering Names Table 3-5 Keys for Entering Names Table 3-6 Keys for Entering Names UX5000 to Migration Manual ix

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17 Introduction SECTION 1 GENERAL INFORMATION This chapter provides detailed specifications for the system technician. The technician should review this information carefully before installing the system. The Migration manual provides information pertaining to the features that can be migrated to the UNIVERGE system. For a complete list of Manuals, visit When logged in, click on Technical Documentation. Chapter 3 Features, provides information for migrating UX5000 features to the UNIVERGE system. Version 4000 or higher software is required for migration of the UX5000 to the. Table 3-1 Feature Comparison List on page 3-2 lists the names of all the UX5000 features and their comparable UNIVERGE features. If there is no entry in either the UX5000 Feature Name or UNIVERGE Feature Name columns, this means there is no comparable feature. Each UX5000 feature, which can be migrated to the UNIVERGE system, is discussed in the remainder of Chapter 2. UX5000 TDM Terminals will display "Error" upon initial boot up and then clear and function normally. 1Introduction Upon completion of the UX5000 to Migration, re-use of the UX5000 CPU is prohibited and is not supported by NEC. UX5000 to Migration Manual 1-1

18 Issue 1.0 Conditions Version 4000 or higher software and replacement CPU (UNIVERGE CPU/CD-CP00-US) is required for UX5000 migration to the. The UXMail and UM8000 in combination cannot be networked together using the AMIS/PlusNet feature. A combination of UX5000 and Terminals within the same system is not supported. When SV telephones are installed, CAP key mode must be used. When UX telephones are installed, Loop key mode must be used (Program ). Additional UX5000 terminal hardware (displays, button kits, key kits, handsets, adapters etc.) will only connect to UX5000 terminals. Additional terminal hardware (displays, button kits, key kits, handsets, adapters etc.) will only connect to terminals. Only UX5000 RTU, GSWU or PVAU blades must be installed in a UX5000 Chassis and only RTU, GSWU or PVAU blades must be installed in a Chassis. Example for these three blades: white blades (UX5000) must be installed in a white chassis (UX5000) and blue blades () must be installed in a blue chassis (). When migrating an IntraMail CF to a, the IntraMail mailbox softkeys are replaced with VM8000 InMail softkeys. As such, some audio prompts will not match the softkey that is displayed. To match the audio prompts to the softkeys, it is strongly recommended to use the VM8000 InMail Utility to update the language prompt files. Greetings and messages stay intact as long as the drive is not reinitialized. Refer to the VM8000 InMail System Guide for InMail Utility information. Time and Date are not converted. The Time and Date must be manually set. UX Terminals: When the "Mic" key is ON, the "Mic" is muted. SV Terminals: When the "Mic" key is OFF, the "Mic" is muted. When using Terminals the "Mic" key can be used to mute the handset. This function is not available with UX5000 terminals. UXMail can not be used for ACD Delay Announcements. Call Forwarding settings are not converted during migration. Call Forwarding settings must be re-assigned after completion of migration. 1-2 Introduction

19 Issue 1.0 Table 1-1 Application Chart for Migration Application Supports UX Terminal Supports SV Terminal Minimum Required Software Version Condition UX5000: InDepth Future Future N/A Future release. IntraMail Utility Yes Yes IntraMail Connectibility only. Phone Dialer Yes No 1.0 Requires all UX5000 terminals in single system. Sonic View IP Recorder No Yes UX Mail Desktop Messaging Yes Yes 4.29 For UX Mail user only. UX st Party CTI Driver Yes No 3.03 Requires all UX5000 terminals in single system. UX rd Party CTI Driver Yes No 3.03 Requires all UX5000 terminals in single system. UX5000 Call Analyst Yes Yes 3.0 Build 6249 UX5000 Desktop Applications (Desktop Client) UX5000 Desktop Applications (Desktop Shared Services) No No N/A Not supported. No No N/A Not supported. UX5000 IP Phone Manager Yes No Indicates UX5000 phone type names (ex. IP-12e). UX5000 IP Terminal Data Maintenance Tool Yes No Connects to UX5000 terminal only. UX5000 PCPro No No N/A Will connect to UX5000 only. UX5000 Softphone Yes No Requires all UX5000 terminals in single system. : ACD/MIS Yes Yes DTPlusWare No Yes 1.01 Requires all terminals in single system. Sonic View IP Recorder No Yes SP310 IP Softphone No Yes Requires all terminals in single system. Communications Analyst Enterprise Desktop Applications (Desktop Client) Yes Yes 3.0 Build 5242 Future Yes Requires all terminals in single system. UX5000 to Migration Manual 1-3

20 Issue 1.0 Table 1-1 Application Chart for Migration (Continued) Application Supports UX Terminal Supports SV Terminal Minimum Required Software Version Condition Desktop Applications (Desktop Shared Services) Future Yes Requires all terminals in single system. IP Phone Manager No Yes Indicates phone type names (ex. DT710). IP Terminal Data Maintenance Tool No Yes Connects to terminal only. PCPro Yes Yes 4.00 V4000 or higher PCPro is required. UCB No Yes 5.0SP4 Requires all terminals in single system. umobility No Yes 03_04_01-16MAR10 View Call No Yes For UM8000 user only. VM8000 InMail Utility Yes Yes InMail connectibility only. /UX5000: 1 st Party CTI Driver Yes Yes 3.03 Requires all terminals in single system. 3 rd Party CTI Driver Yes Yes 3.03 Requires all terminals in single system. IP Phone Manager for MH240 Yes Yes Same tool can be used for both and UX5000. Voice Security Recorder Yes Yes Introduction

21 Issue 1.0 Table 1-2 Hardware Chart for Migration UX5000 Hardware Equipment Name Supported in Migration Limitations Blade Base Chassis Blade Expansion Chassis IP3NA-3KSU-B1 Yes Cannot mount a SV expansion chassis ( CHS2U E) to this chassis. IP3WW-3KSU-E1 Yes Cannot mount this expansion chassis to SV 9.5 base KSU ( CHS2U B-US) Blade 2U Chassis IP3NA-6KSU-A1 Yes Cannot install PZ-BS11 card (670101). Cannot install SV GSWU blade ( CD-ETIA). Cannot install SV RTU blade ( CD-RTB). Cannot install SV PVAU blade ( CD-PVAA). Cannot install SV PVA-CNF CF (670838). Cannot install SV PVA-IVR CF (670839). CPU Main Processor Blade Memory Expansion Daughter Board VM/VRS/Modem Daughter Board 32-Resource VoIP Daughter Board 64-Resource VoIP Daughter Board 128-Resource VoIP Daughter Board Expansion Blade for Base Chassis (BS10) IP3NA-CCPU-A1 IP3WW-MEMDB-A1 IP3WW-16VMDB-B1 IP3WW-32VOIPDB-A1 IP3WW-64VOIPDB-A1 IP3WW-128VOIPDB- A1 IP3WW-EXIFU-B1 No Yes Yes Yes Yes Yes Yes Expansion Blade for Expansion Chassis (BS11) InRouter Blade with 8-Port License 8-Port Switching HUB Base Blade with POE IP3WW-EXIFU-E1 Yes Cannot install this blade in SV 9.5 KSU ( CHS2U U-US) or 19 KSU ( CHS2U-US). IP3WW-RTU-B1 Yes Cannot install this blade in SV 9.5 KSU ( CHS2U U-US) or 19 KSU ( CHS2U-US). IP3WW-GSWU-B1 Yes Cannot install this blade in SV 9.5 KSU ( CHS2U U-US) or 19 KSU ( CHS2U-US). PMS Interface PMS-U10 Adapter Yes 2PGDAD Audio Input/Ouput Adapter IP1WW-2PGDAD Yes UX5000 to Migration Manual 1-5

22 Issue 1.0 Table 1-2 Hardware Chart for Migration (Continued) UX5000 Hardware Equipment Name Supported in Migration Limitations 4-Port Loop/Ground-Start Trunk Blade (Installs in universal blade slot) IP3WW-4COIU-LG1 Yes 4-Port Loop/Ground-Start Trunk Daughter Board IP3WW-4COIDB-LG1 Yes T1/PRI Interface Blade IP3WW-PRIU-A1 Yes 2-Channel BRI Blade IP3WW-2BRIU-A1 Yes 2-Channel BRI Daughter Board IP3WW-2BRIDB-A1 Yes 4-Port DID/OPX Blade IP3NA-4DIOPU-A1 Yes 4-Port E&M Tie Line Blade 8-Port Digital Station Blade (Installs in universal blade slot) 8-Port Digital Station Daughter Board 16-Port Digital Station Blade 4-Port Analog Station Blade (Installs in universal blade slot) 4-Port Analog Station Daughter Board 8-Port Analog Station Blade 8-Port Analog Station Daughter Board 8-Port Digital Station/ 2-Port Analog Station Combo Blade IP3NA-4TLIU-A1 IP3WW-8ESIU-A1 IP3WW-8ESIDB-B1 IP3WW-16ESIU-A1 IP3WW-4SLIU-A1 IP3WW-4SLIDB-A1 IP3WW-8SLIU-A1 IP3WW-SLIDB-A1 IP3WW-082U-A1 Yes Yes Yes Yes Yes Yes Yes Yes Yes PVAU Blade IP3WW-PVAU-A1 Yes Cannot install this blade in SV 9.5 KSU ( CHS2U U-US) or 19 KSU ( CHS2U-US). 1-6 Introduction

23 Issue 1.0 Table 1-2 Hardware Chart for Migration (Continued) UX5000 Hardware Equipment Name Supported in Migration Limitations Multimedia Conference Server Compact Flash AU UX Conf Bridge App CF Yes Cannot install this blade in SV 9.5 KSU ( CHS2U U-US) or 19 KSU ( CHS2U-US). Cannot use this application with the following SV applications. Desktop Suite Softphone UCB DTPlusWare 1 st /3 rd party CTI IVR Application Compact Flash AU IVR APP CF Yes Cannot install this blade in SV 9.5 KSU ( CHS2U U-US) or 19 KSU ( CHS2U-US). Cannot use this application with the following SV applications. Desktop Suite Softphone UCB DTPlusWare 1 st /3 rd party CTI 4-Port/16-Hour IntraMail/ VRS CompactFlash AU IntraMail-256M APP CF Yes 4-Port/32-Hour IntraMail/ VRS CompactFlash AU IntraMail-512M APP CF Yes UX-Mail/Application Processor Blade IP3WW-APSU-A1 Yes 4-Port/125-Hour UX-Mail CompactFlash UX-Mail 2G CompactFlash Yes AMIS Networking is not supported with UM Port/550-Hour UX-Mail CompactFlash UX-Mail 8G CompactFlash Yes AMIS Networking is not supported with UM8000. UX5000 to Migration Manual 1-7

24 Issue 1.0 Table 1-3 Networking Compatibility Chart /Migrated UX5000 (R4 or Higher) UX5000/Aspire (R3 or Lower) SV8300 /Migrated UX5000 (R4 or higher) CCIS (Note 3) Netlink (Note 1) AspireNet (Note 4 & 5) AspireNet (Note 4) CCIS (Note 3) UX5000/Aspire (R3 or lower) AspireNet (Note 4) AspireNet CygniLink (Note 2) Networking not supported. SV8300 CCIS (Note 3) Networking not supported. CCIS RemoteLink All three platforms, UX5000 and SV8300 cannot be networked at the same time because AspireNet and CCIS cannot be used at the same time. Note 1: CCIS and NetLink can be used at the same time. Note 2: AspireNet and CygniLink (UX5000 only) can be used at the same time. Note 3: SV terminals only on. Note 4: UX terminals only on. Note 5: CCIS and AspireNet cannot be used at the same time. Table 1-4 Networking Chart for /Migrated UX /Migrated UX Networking Type Program UX Terminal Support SV Terminal Support Condition CCIS NetLink AspireNet Original (CAP Key) mode UX5000 (Loop Key) mode Original (CAP Key) mode UX5000 (Loop Key) mode Original (CAP Key) mode UX5000 (Loop Key) mode Not Supported Supported CCIS and NetLink can be used at the same time. CCIS and AspireNet cannot be used at the same time. Not Supported Not Supported CCIS requires a CAP/CO key. Not Supported Supported CCIS and NetLink can be used at the same time. Supported Not Supported AspireNet and NetLink can be used at the same time. Not Supported Not Supported AspireNet requires a Loop/CO Key. Supported Not Supported AspireNet and NetLink can be used at the same time. CCIS and AspireNet cannot be used at the same time. 1-8 Introduction

25 Migrating from UX5000 to SECTION 1 SECTION 2 UX5000 MIGRATION PROCESS The steps required to migrate from the UX5000 to the are listed below. These steps are explained in detail in the following sections: 1. Replace license(s), Section 2 License Replacement. 2. Download UX5000 database, Section 3 PCPro Conversion from UX5000 to on page Convert to database, Section 4 Initializing UX5000 Default Value on page Swap out CPU, Section 5 CPU Conversion from UX5000 (IP3NA- CCPU-A1) to (CD-CP00-US) on page Load Licenses, Section 6 Loading License File to CPU (CD-CP00-US) on page Upload converted database, Section 6 Loading License File to CPU (CD-CP00-US) on page LICENSE REPLACEMENT This section will assist in the UX5000 to License replacement when migrating from a UX5000 CPU to an CPU. The UX5000 Hardware Key Code and License Administrator address is required. Advise NEC Customer Service this is for UX5000 to migration. An RMA #/ Return Code issued from NEC Customer Service is required before the following steps can be performed: 2Migrating from UX5000 to UX5000 to Migration Manual 2-1

26 Issue 1.0 Associate Admin Entry Upon completion of this section, all licenses from the UX5000 CPU Hardware Key Code will be disabled and migrated to the new CPU. Re-use of the UX5000 CPU is prohibited and is not supported by NEC. 1. Log In to the Web Server. Click on Registration. Figure 2-1 Web Server Registration Screen 2. In the drop down click on Replacement. Figure 2-2 Web Server Replacement Screen 2-2 Migrating from UX5000 to

27 Issue Enter the Hardware Key Code from the UX5000 CPU (12 Digit # - Example: 1910xxxxxxxx). Figure 2-3 Web Server Hardware Key Code Entry 4. Enter the RMA# in Replacement Code field. (Example: AV enter ). Figure 2-4 Web Server RMA Replacement Code Entry UX5000 to Migration Manual 2-3

28 Issue Click on the Validate button. Figure 2-5 Web Server Validate Button 6. Enter the Hardware Key Code from the Replacement CPU (12 Digit # - Example: 1910xxxxxxxx). Figure 2-6 Web Server Replacement Hardware Key Code 2-4 Migrating from UX5000 to

29 Issue Click the Replace Hardware button. 8. Click the Download icon to download the license file. Figure 2-7 Web Server Replacement Hardware Key Code 9. To proceed with migration, refer to Section 3 PCPro Conversion from UX5000 to on page 2-6. UX5000 to Migration Manual 2-5

30 Issue 1.0 SECTION 3 PCPRO CONVERSION FROM UX5000 TO The following section will assist in the migration from an UX5000 PCPro database to an PCPro database. PCPro Version 4.0 or higher supports the ability to open a PCPro database saved by UX5000 PCPro (V1.xx ~ V3.xx), which converts the database to a format. PCPro Version 4.0 or higher cannot be used to connect directly to a UX5000 system. UX5000 PCPro can only connect to a UX5000 system. UX5000 PCPro 1. Run the UX5000 PCPro and select Communications -> Connect to connect to the UX5000 system. Figure 2-8 PCPro Connect Screen 2-6 Migrating from UX5000 to

31 Issue When connected, click Communications -> Download to download database. Figure 2-9 PCPro Download Screen 3. When the download completes, click File -> Save or Save As to save the UX5000 PCPro database. Figure 2-10 PCPro Save As Screen UX5000 to Migration Manual 2-7

32 Issue Launch PCPro. Enter the appropriate User Name and Password then press OK. If you do not want to continue, click Cancel to abort login and exit the software. Figure 2-11 PCPro Login Screen 5. When installing PCPro for the first time, the installation program creates a set of default PCPro accounts. The accounts with the user name and password to access theses accounts are provided. Table 2-1 PCPro Default Accounts User Name Password Access Level necii Manufacturer Mode (MF) tech Installer Mode (IN) ADMIN System Administrator Mode 1 (SA) ADMIN System Administrator Mode 2 (SB) 2-8 Migrating from UX5000 to

33 Issue Click File -> Open to open the UX5000 PCPro database saved above. Figure 2-12 Open Screen 7. If you click the Open button on the above dialog, you will see the popup shown below. Figure 2-13 PCPro Popup If you click OK, the original UX5000 database will be converted to an PCPro database and then opened as an PCPro database. If you click Cancel, the UX5000 database is not converted, and the previous PCPro database remains. All UX5000 PCPro database versions (version1 ~ version3) are supported. 8. Refer to Section 7 Upload on page 2-44, for details on how to perform a database upload. UX5000 to Migration Manual 2-9

34 Issue 1.0 Refer to Table 2-2 Conversion Exceptions for a list of programming exceptions to the conversion process. Table 2-2 Conversion Exceptions PRG No Name PRG PRG10-22-xx PRG10-41-xx PRG PRG PRG PRG PRG PRG PRG PRG PRG PRG PRG PRG PRG PRG Conversation Record Circuits Setting the Wake On LAN for APSU General Purpose Contact Detector Setup Changing the Music on Hold Tone Call Forwarding (United Method) VAU/Off-premise call forwarding Set or Cancel Call Forward for Centrex Hotel Room Data Set Remote Conference Pilot Number Setup ACI Automatic Recording for Outgoing Call Auto answer to incoming call from Extension MW sending type Dial Tone select Default URL address H.323 Terminal Type H.323 RAS Port Call Control Port PRG :Call Forward to Station 17:Call Forward to Device *30:Call 1 Key *31:Call 2 Key PRG PRG PRG PRG PRG PRG Recording Contents Storing Method (DSPDB) ACI Automatic Recording for Outgoing Call DSP Sender Resource Selection BLF Control Virtual Extension Key Operation Mode Remote Conference 2-10 Migrating from UX5000 to

35 Issue 1.0 Table 2-2 Conversion Exceptions (Continued) PRG No Name PRG PRG PRG20-34-xx PRG PRG PRG24-08-xx PRG PRG PRG PRG PRG PRG PRG PRG PRG PRG PRG PRG PRG45-03 PRG PRG Operator Console Mode Caller ID Edit Mode Remote Conference Group Setup Fixed Call Forwarding Fixed Call Forwarding Off Premise Call Forward for Centrex LCR Mode Option 16:Call Forward to Station 17:Call Forward to Device 98:Message Waiting Indication Key Idle Extension Internal Paging Splash Tone Dialed Number Output Format External CFW Information mode Delay Announcement Source Type DSPDB-VM Message Box No With Overflow First Delay Announcement Source Type Second Delay Announcement Source Type Forced Send Dial Tone NSL over LAN NSL Timer Setup Firmware Name Setup Auto Gain Control UX5000 to Migration Manual 2-11

36 Issue 1.0 SECTION 4 INITIALIZING UX5000 DEFAULT VALUE 4.1 Initialize UX5000 Default Values 1. Run PCPro. 2. Click File -> New -> North America -> R4 (UX5000 defaults). Figure 2-14 PCPro Screen 3. If you click the OK button on the following popup, the default value on the UX5000 is loaded into the database. Figure 2-15 PCPro Popup 4. If you click Cancel, there is no conversion and the PCPro database opens as the basic database Migrating from UX5000 to

37 Issue UX5000 to Default Differences : LAN Setup for External Equipment Item No. Item UX5000 Value Value 02 ACD MIS - TCP Port : System Numbering 1st and 2nd Dial Digits 2nd Dial Digit Dial Type/ Dial Digit Length UX5000 Value Value 1x 1-digit access code Type Service Code (1) Extension (2) 3x 1-digit access code Dial Digit Length 3 4 4x 1-digit access code Type Extension (2) Service Code (1) 5x 1-digit access code Dial Digit Length 4 3 Type Extension (2) Service Code (1) 6x 1-digit access code Type Extension (2) Service Code (1) 7x 1-digit access code Type Extension (2) Service Code (1) 8x 1-digit access code Dial Digit Length code : Extension Numbering Extension Port Number Item UX5000 Value Value Extension , , UX5000 to Migration Manual 2-13

38 Issue : Virtual Extension Numbering Virtual Extension Port Number Item UX5000 Value Value Virtual Extension , : Service Code Setup (for System Administrator) Service Code Function UX5000 Value Value 01 Night Mode Switching for Own Group Set System Time Store Common Speed Dials Store Group Speed Dials Set Trunk to Trunk Transfer per Trunk Cancel Trunk to Trunk Transfer per Trunk Set Trunk to Trunk Transfer Destination per Trunk Night Mode Switching for Other Group Leave Message Waiting Supervisor Dial Block per Extension Call Forward Off-Premise by Doorphone Playback/Record/Erase VRS Message Playback VRS General Message Record/Erase VRS General Message Print SMDR per Extension Print SMDR per Department Group Print SMDR per Account Code Forced Trunk Disconnect (Analog Trunk only) *3 27 Trunk Port Disable for Outgoing Calls Migrating from UX5000 to

39 Issue : Service Code Setup (for Setup/Entry Operation) Service Code Function UX5000 Value Value 01 Set/Cancel Call Forward Immediate Set/Cancel Call Forward Busy Set/Cancel Call Forward No Answer Set/Cancel Call Forward Busy/No Answer Set/Cancel Call Forward Both Ring Set/Cancel Call Forward Follow-me Set/Cancel Do Not Disturb Cancel All Messages Waiting Cancel Message Waiting Set Alarm Clock Set Display Language Enable Handsfree Incoming Intercom Calls Enable Force Ringing of Incoming Intercom Calls Set Programmable Function Keys (Normal Codes) Enable/Disable Background Music Enable/Disable Key Touch Tone Set Incoming Ring Tones Play Incoming Ring Tones Set Extension Name Enable/Disable Second Call Override Set Class of Service per Extension Enable Transfer All per Department Group Disable Transfer All per Department Group Set Transfer Destination per Department Group Enable Delayed Transfer per Department Group Disable Delayed Transfer per Department Group Enable Do Not Disturb per Department Group Disable Do Not Disturb per Department Group Dial Block Temporary Toll Restriction Override UX5000 to Migration Manual 2-15

40 Issue : Service Code Setup (for Setup/Entry Operation) (Continued) Service Code Function UX5000 Value Value 35 Department Group Login/Logout Walking Toll Restriction Adjust Ring Volume Set Programmable Function Keys (Appearance Codes) One Touch Dial Entry Wireless Transfer when Out Of Range Enable/Disable Headset Ringing Mode Switching Set/Cancel Call Forward All Calls per Extension Set/Cancel Call Forward Busy per Extension Set/Cancel Call Forward No Answer per Extension Set/Cancel Call Forward Busy/No Answer per Extension Call Forward with VAU Personal Greeting Adjust Headset Ring Volume : Service Code Setup (for Service Access) Service Code Function UX5000 Value Value 01 Call Forward/Do Not Disturb Override) Override Off-hook Signaling Set Camp-on Cancel Camp-on Voice Call & Signal Call Switching Step Call Barge-in Saved Number Redial Trunk Group Access Clear Last Number Redial Clear Saved Number Redial List Internal Group Paging External Paging Migrating from UX5000 to

41 Issue : Service Code Setup (for Service Access) (Continued) Service Code Function UX5000 Value Value 21 Meet-me Answer to Specified Internal Paging Group Meet-me Answer to External Paging Meet-me Answer in Same Paging Group Direct Call Pickup for Own Group Call Pickup for Specified Group Call Pickup for Any Group Specified Trunk Answer Group Hold Answer for Group Hold Station Park Hold Doorphone Access Common Canceling Service Code General Purpose Indication Voice Over SLT Callback Test Enable SLT On-hook When Holding Answer SLT On-hook When Holding SLT Call Waiting Answer/Split Answer General Purpose Relay SLT Live Recording ANI/DNIS Routing to VRS E911 Alarm Shut Off Transfer Into Conference : Service Code Setup (for ACD) Service Code Function UX5000 Value Value 02 SLT ACD Logout Set SLT ACD Wrap-Up Time Cancel SLT ACD Wrap-Up Time UX5000 to Migration Manual 2-17

42 Issue : Service Code Setup (for ACD) (Continued) Service Code Function UX5000 Value Value 05 Set SLT ACD Off Duty Cancel SLT ACD Off Duty Supervisor ACD Agent Login Supervisor ACD Agent Logout Supervisor Change Agent ACD Group Change Agent for Own ACD Group : Service Code Setup (for Hotel) Service Code Function UX5000 Value Value 01 Enable Do Not Disturb for Own Extension Disable Do Not Disturb for Own Extension Enable Do Not Disturb for Other Extension Disable Do Not Disturb for Other Extension Enable Wake-up Call for Own Extension Disable Wake-up Call for Own Extension Enable Wake-up Call for Other Extension Disable Wake-up Call for Other Extension Enable Room to Room Call Restriction Disable Room to Room Call Restriction Change Toll Restriction Class for Other Extension Check-in Check-out Change Room Status for Own Extension Change Room Status for Other Extension Print Room Status Hotel Room Monitor Set Hotel PMS Toll Restriction Migrating from UX5000 to

43 Issue : Service Code Setup, Administrative (for Special Access) Service Code Function UX5000 Value Value 01 Remote Maintenance ACD Access in DID Translation Table Network Message Lamp Control Modem Access N/A : Single Digit Service Code Setup Service Code Function UX5000 Value Value 01 Step Call # 2 04 Intercom Off-hook Signaling 7 * 05 Camp-on 2 # : Analog Trunk Data Setup Trunk Item UX5000 Value Value 02 - Incoming Call Detection Type Normal (0) Immediately ring (1) 1~ Synchronous Ringing Not Checked (0) Checked (1) 23 - Caller ID Receiving Method Wait Caller ID (0) Immediate Ring (1) : Trunk Access Map Setup Access Map Trunk UX5000 Value Value No (0) INC/OTG/Hold (7) UX5000 to Migration Manual 2-19

44 Issue : Basic Extension Data Setup ICM Extension Item UX5000 Value Value Name STA 301~499, 5000~5312 STA 101~199, 3101~ : Multiline Telephone Basic Data Setup Item No. Item UX5000 Value Value 12 Off-hook Signaling Type Muted Off-hook Ringing (0) 1 Beep Tone in Speaker and Handset (5) 35 Message Waiting Lamp Cycle for Calling Extension 36 Message Waiting Lamp Cycle for Called Extension 38 Voice Mail Message Waiting Lamp Cycle Cycle 7 (1000ms on) (7) Cycle 3 (125ms on, 125ms off) (3) Cycle 3 (125ms on, 125ms off) (3) Cycle 3 (125ms on, 125ms off) (3) Cycle 2 (250ms on, 250ms off) (2) Cycle 2 (250ms on, 250ms off) (2) 47 DESI-less Icon Display Not Checked (0) Checked (1) : IP Telephone Terminal Basic Data Setup Extension Item UX5000 Value Value 301~499, 5000~ Terminal Type NGT (0) MEGACO (3) : Virtual Extension Key Enhanced Options ICM Extension Item UX5000 Value Value 301~499, 5000~5312 Display Mode when placing a Call on Virtual Extension Key Display Secondary Extension Name (0) Display Actual Station Name (1) 2-20 Migrating from UX5000 to

45 Issue : LCD Line Key Name Assignment Extension Function Key UX5000 Value Value 1 Line 1 CO Line 2 CO , Line 3 CO Line 4 CO Line 5 CO Line 6 CO Line 7 CO Line 8 CO : System Options for Multiline Telephones Item No. Item UX5000 Value Value 01 Trunk Group Key Operation Mode Keep Lamp (0) Extinction (1) : System Options for Virtual Extensions Item No. Item UX5000 Value Value 04 Virtual Extension Key Seize Mode Normal (0) Enhanced (1) : Class of Service Options (Incoming Call Service) Class of Service Item UX5000 Value Value Second Call for DID/DISA/ DIL/E&M Not Checked (0) Checked (1) 07 - Call Queuing Not Checked (0) Checked (1) UX5000 to Migration Manual 2-21

46 Issue : Class of Service Options (Answer Service) Class of Service Item UX5000 Value Value Automatic Off-hook Answer for Call Coverage Keys Not Checked (0) Checked (1) 09 - Call Pickup for Callback Not Checked (0) Checked (1) : Class of Service Options (Hold/Transfer Service) Class of Service Item UX5000 Value Value 11 - Automatic On-hook Transfer Checked (1) Not Checked (0) Set/Cancel VE/SE Call Forward Not Checked (0) Checked (1) 24 - Trunk Park Hold Mode Not Checked (0) Checked (1) 25 - Park Call Transfer Restriction Not Checked (0) Checked (1) : Class of Service Options (Supplementary Service) Class of Service Item UX5000 Value Value 36 - Call Duration Display Not Checked (0) Checked (1) MIC Key Mode While Call Monitoring Not Checked (0) Checked (1) 47 - Station Number Display Not Checked (0) Checked (1) : Class of Service Options for DISA/E&M Class of Service Item UX5000 Value Value 02 - Trunk Group Routing/ARS Access Not Checked (0) Checked (1) Trunk Group Access Not Checked (0) Checked (1) 05 - Operator Calling Not Checked (0) Checked (1) 2-22 Migrating from UX5000 to

47 Issue : Class of Service Options for DISA/E&M (Continued) Class of Service Item UX5000 Value Value 06 - Internal Paging Not Checked (0) Checked (1) External Paging Not Checked (0) Checked (1) 12 - Retrieving Park Hold Not Checked (0) Checked (1) : Ring Cycle Setup Item No. Incoming Signal Type UX5000 Value Value 1 Normal Incoming Call on Trunk Cycle 8 (0.375sec on, 0.25sec off, 0.375sec on, 2sec on) (8)) Cycle 2 (2sec on, 4sec off) (2) : Operator Extension Operator Operator Extension UX5000 Value Value 1 Extension : System Options for Wireless Item No. Item UX5000 Value Value 05 DECTPP Out of Range : ISDN Options Item No. Item UX5000 Value Value 08 Low Layer Compatibility (LLC) Checked (1) Not Checked (0) 09 High Layer Compatibility (HLC) Checked (1) Not Checked (0) UX5000 to Migration Manual 2-23

48 Issue : Timer Class Timer Assignment Time Class Item UX5000 Value Value VRS/DISA No Answer Time (Disconnect/Incoming Ring Group/Voice Mail) 19 - Trunk to Trunk Long Conversation Warning Tone Time : Conference Group Setup Conference Group Setting UX5000 Value Value Name Conf 1 1 Password 1111 Maximum Participants 8 0 Maximum Conference Duration Ending Conference Alert Tone Time Name Conf 2 2 Password 2222 Maximum Participants 8 0 Maximum Conference Duration Ending Conference Alert Tone Time Name Conf 3 3 Password 3333 Maximum Participants 8 0 Maximum Conference Duration Ending Conference Alert Tone Time Name Conf 4 4 Password 4444 Maximum Participants 8 0 Maximum Conference Duration Ending Conference Alert Tone Time Migrating from UX5000 to

49 Issue : System Options for Outgoing Calls Item No. System Option UX5000 Value Value 18 Reset Dial after Trunk Access Failure Enabled (0) Disabled (1) : CO Message Waiting Indication Call Back Settings Trunk Item No. Item UX5000 Value Value 1~200 1 CO Message Waiting Indication Callback Speed Dial Destination : System Timers for VRS/DISA Item No. Item UX5000 Value Value 02 VRS/DISA No Answer Interval Long Conversation Warning Tone : LCR Cost Center Code Table Extension UX5000 Value Value , , , : DSS Console Key Assignment DSS Console DSS Key Additional Data UX5000 Value Value 1 Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data UX5000 to Migration Manual 2-25

50 Issue : DSS Console Key Assignment (Continued) DSS Console DSS Key Additional Data UX5000 Value Value 7 Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Migrating from UX5000 to

51 Issue : DSS Console Key Assignment (Continued) DSS Console DSS Key Additional Data UX5000 Value Value 39 Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data Additional Data : DSS Console Lamp Table Item No. Item UX5000 Value Value 21 - Voice Mail Message Indication Lamp Pattern Pattern 6 (625ms on, 125ms off, 125ms on, 125ms off) (6) Pattern 3 (125ms on, 125ms off) (3) UX5000 to Migration Manual 2-27

52 Issue : Voice Announcement Service Option Item No. Item UX5000 Value Value 01 VRS Fixed Messaging Checked (1) Not Checked (0) : Voice Mail Integration Options Item No. Option UX5000 Value Value 03 Voice Mail Call Screening Checked (1) Not Checked (0) : NSL Timer Setup Item No. Item UX5000 Value Value 01 Retry Time Polling Interval LS (Link Start Message) Interval Wait for 1LS Time Wait for 2ET Time Restart LVP Check Interval Wait for 1LR Time : InMail System Options Item No. Item UX5000 Value Value 02 InMail Master Name IntraMail ## InMail ## 14 Maximum Attempts Migrating from UX5000 to

53 Issue : InMail Station Mailbox Options Mailbox Item UX5000 Value Value Mailbox Extension Mailbox Extension Telephone User Interface Type Mnemonic (1) Numeric (0) 02 - Mailbox Extension Telephone User Interface Type Mnemonic (1) Numeric (0) Telephone User Interface Type Mnemonic (1) Numeric (0) : Group Mailbox Subscriber Options Group Mailbox Item UX5000 Value Value Telephone User Interface Type Mnemonic (1) Numeric (0) : InMail Routing Mailbox Options Routing Mailbox Item UX5000 Value Value 1-32 Telephone User Interface Type Mnemonic (1) Numeric (0) : InMail Trunk Options Trunk Item UX5000 Value Value Telephone User Interface Type Mnemonic (1) Numeric (0) UX5000 to Migration Manual 2-29

54 Issue : InMail Dial Action Table Dial Action Table Dial Digit Item UX5000 Value Value 1 1 Action Undefined (0) Unscreened Transfer (2) Destination XXX 3 Destination XXX XXXX 4 Action Unscreened Transfer (2) Undefined (0) Destination XXX 0 Destination Timeout Destination : Connecting System Settings CCIS Route ID Item UX5000 Value Value Common Signaling Channel Data Speed 64kbps (0) 56kbps (1) Calling Name Indication Not Checked (0) Checked (1) : CCIS Destination System Settings CCIS System ID Item UX5000 Value Value Point Code Availability Not Checked (0) Checked (1) : CCIS Maximum Call Forwarding Hop Counter Item No. Item UX5000 Value Value 01 Maximum Hop Count Migrating from UX5000 to

55 Issue : CCIS Feature Availability Item No. Item UX5000 Value Value 01 Link Reconnect Not Checked (0) Checked (1) 02 Centralized Day/Night Switching (for Message Receiver Side) Not Checked (0) Checked (1) : CCIS Centralized Day/Night Mode to System Mode Assignment Item No. Item UX5000 Value Value 01 Day Mode Night Mode : CCIS Centralized Response Timeout Assignment Item No. Item UX5000 Value Value 01 IAI Response Time : CCIS over IP Basic Information Setting Item No. Item UX5000 Value Value 02 Server TCP Port Client TCP Port Connection Method for DT700 Not Checked (0) Checked (1) UX5000 to Migration Manual 2-31

56 Issue : Service Tone Setup Service Tone Unit Item UX5000 Value Value DID Error 2 Basic Tone Tone 10 (440/480Hz, -13/-13dB) (10) Tone 11 (480/620Hz, - 13/-13dB) (11) : CODEC Filter Setup for Analog Trunk Port Trunk Item UX5000 Value Value Codec Filter Type Type 1 (1) Type 2 (2) : LCA Initial Data Setup Item No. Item UX5000 Value Value 01 Bounce Protect Time 0.0ms (0) 300.0ms (3) 02 Hookflash Start Time 40.0ms (0) 290.0ms (5) 03 Hookflash End Time HST+0ms (0) HST+700ms (7) : OPX Initial Data Setup Item No. Item UX5000 Value Value 01 Bounce Protect Time 0.0ms (0) 300.0ms (3) 02 Hookflash Start Time 40.0ms (0) 290.0ms (5) 03 Hookflash End Time HST+0ms (0) HST+700ms (7) 2-32 Migrating from UX5000 to

57 Issue : Dterm IP CODEC Information Basic Setup UX5000 Value Value 26 - TX Gain 0.0dBm (20) -6.0dBm (14) Type RX Gain 0.0dBm (20) -6.0dBm (14) 32 - RTP Filter Not Checked (0) Checked (1) : CCIS over IP CODEC Information Basic Setup Item No. Item UX5000 Value Value 01 G.711 Maximum Audio Frame Size (0) 30ms (3) 02 G.711 Type A-law (0) u-law (1) 04 G.711 Minimum Jitter Buffer Size G.711 Average Jitter Buffer Size G.711 Maximum Jitter Buffer Size G.729 Maximum Audio Frame Size (0) 30ms (3) 09 G.729 Minimum Jitter Buffer Size G.729 Average Jitter Buffer Size G.729 Maximum Jitter Buffer Size TX Gain -20.0dBm (0) 0.0dBm (20) 18 RX Gain -20.0dBm (0) 0.0dBm (20) 20 Audio Capability 2nd Priority G.711_PT (0) (1) 22 Jitter Buffer Mode (0) Adaptive immediately (3) 23 Voice Activity Detection Threshhold -19.0dBm (0) 0.3dBm (20) 24 Echo Canceller Mode Not Checked (0) Checked (1) 25 Echo Canceller Non-linear Processing Mode Not Checked (0) Checked (1) 26 UDP Checksum Mode Not Checked (0) Checked (1) 27 G.722 Maximum Audio Frame Size (0) 30ms (3) 29 G.722 Minimum Jitter Buffer Size G.722 Average Jitter Buffer Size G.722 Maximum Jitter Buffer Size G.726 Maximum Audio Frame Size (0) 30ms (3) UX5000 to Migration Manual 2-33

58 Issue : CCIS over IP CODEC Information Basic Setup (Continued) Item No. Item UX5000 Value Value 34 G.726 Minimum Jitter Buffer Size G.726 Average Jitter Buffer Size G.726 Maximum Jitter Buffer Size ilbc Maximum Audio Frame Size (0) 30ms (3) 39 ilbc Minimum Jitter Buffer Size ilbc Average Jitter Buffer Size ilbc Maximum Jitter Buffer Size : PVA-CCIS over IP CODEC Setup Item No. Item UX5000 Value Value 0 G.711 Maximum Audio Frame Size (0) 30ms (2) 02 G.711 Type A-law (0) u-law (1) 04 G.711 Minimum Jitter Buffer Size G.711 Average Jitter Buffer Size G.711 Maximum Jitter Buffer Size G.729 Maximum Audio Frame Size (0) 30ms (2) 09 G.729 Minimum Jitter Buffer Size G.729 Average Jitter Buffer Size G.729 Maximum Jitter Buffer Size G.723 Maximum Audio Frame Size (0) 30ms (1) 14 G.723 Minimum Jitter Buffer Size G.723 Average Jitter Buffer Size G.723 Maximum Jitter Buffer Size TX Gain -20.0dBm (0) 0.0dBm (20) RX Gain -20.0dBm (0) 0.0dBm (20) Audio Capability 2nd Priority G.711_PT (0) G.723_PT (1) Jitter Buffer Mode (0) Adaptive immediately (3) Voice Activity Detection Threshhold -19.0dBm (0) 0.3dBm (20) Echo Canceller Mode Not Checked (0) Checked (1) 2-34 Migrating from UX5000 to

59 Issue : PVA-CCIS over IP CODEC Setup (Continued) Item No. Item UX5000 Value Value Echo Canceller Non-linear Processing Mode Not Checked (0) Checked (1) UDP Checksum Mode Not Checked (0) Checked (1) : Programming Password Setup Account Item UX5000 Value Value 2 User Name UX5000 tech : System Alarm Setup Alarm Item UX5000 Value Value 100 Alarm Type Not set (0) Major (1) : Program Access Level Setup PRG Item UX5000 Value Value User Level SA (System Administrator A) (3) IN (Installer) (2) User Level IN (Installer) (2) MAN (Manufacturer) (1) User Level IN (Installer) (2) MAN (Manufacturer) (1) User Level IN (Installer) (2) MAN (Manufacturer) (1) User Level IN (Installer) (2) MAN (Manufacturer) (1) User Level IN (Installer) (2) MAN (Manufacturer) (1) User Level IN (Installer) (2) MAN (Manufacturer) (1) User Level IN (Installer) (2) MAN (Manufacturer) (1) User Level IN (Installer) (2) MAN (Manufacturer) (1) User Level IN (Installer) (2) MAN (Manufacturer) (1) User Level IN (Installer) (2) MAN (Manufacturer) (1) User Level IN (Installer) (2) MAN (Manufacturer) (1) User Level IN (Installer) (2) MAN (Manufacturer) (1) UX5000 to Migration Manual 2-35

60 Issue : Program Access Level Setup (Continued) PRG Item UX5000 Value Value User Level IN (Installer) (2) MAN (Manufacturer) (1) User Level IN (Installer) (2) MAN (Manufacturer) (1) User Level MAN (Manufacturer) (1) IN (Installer) (2) : DIM Access over Ethernet Item No. Item UX5000 Value Value 02 User Name ASPIRE 2-36 Migrating from UX5000 to

61 Issue 1.0 SECTION 5 CPU CONVERSION FROM UX5000 (IP3NA-CCPU-A1) TO (CD-CP00-US) Before proceeding, ensure that Section II, PCPro Conversion from UX5000 to, steps 1~3 of this manual have been performed to save the UX5000 database. 5.1 Removal of UX5000 CPU (IP3NA-CCPU-A1) Re-use of the UX5000 CPU is prohibited and is not supported by NEC. 1. Power down the UX5000 chassis and remove the UX5000 CPU (IP3NA-CCPU-A1) from the chassis. The chassis power must be off when installing or removing the IP3NA-CCPU-A1. 2. Remove the following daughter boards if equipped from the UX5000 CPU (IP3NA-CCPU-A1), as they can be mounted and used on the CPU: IP3WW-MEMDB-A1 (Memory Expansion Daughter Board) IP3WW-(XX)VOIPDB-A1 (VoIP Daughter Board) IP3WW-16VMDB-B1 (VM/VRS/Modem Daughter Board) IntraMail Compact Flash (if equipped) 5.2 Installation of CPU (CD-CP00-US) The CD-CP00-US must be installed in Slot 1 of the Controlling Chassis. The chassis power must be off when installing or removing the CD-CP00-US. After removing a previously installed CD-CP00-US, hand le the blade, carefully from the edges. If certain solder points/resistors are touched on the back of the blade, some RAM/temporary memory may be lost (e.g., time, date, user-defined settings, etc.). 1. Install the battery on the CD-CP00-US (refer to Figure 2-16 Install CPU Battery on page 2-38). The polarity + symbol must be on top as illustrated. UX5000 to Migration Manual 2-37

62 Issue 1.0 Figure 2-16 Install CPU Battery 2. Install the PZ-VM21, PZ-ME50-US and/or PZ-32IPLA/PZ-64IPLA/PZ- 128IPLA daughter board, if required. An optional white overlay has been provided within the CD-CP00-US packing for sites that wish to maintain a uniform color scheme. 3. Ensure the power supply is OFF, and then slide the CD-CP00-US into Slot 1 in the controlling Chassis. 4. If external Background Music (BGM) or Music on Hold (MOH) is being installed, plug the cable into the CN8 or CN9 pin jack connector on the CD-CP00-US. The other end of the cable plugs into the music source. Refer to the PGD(2)-U10 ADP in Chapter 9 of the Hardware Manual Installing Optional Equipment section 2.1 Using a PGD(2)-U10 ADP on page 9-1 for details on connecting to a music source. When the system software is upgraded, the flash memory is updated with the new software version. Either the Hot or Cold start-up method can be used or the system can be upgraded using system software. Refer to of the Hardware Manual-Performing a Cold Start on page 4-9, Performing a Hot Start on page 4-10, or Performing a Software Upgrade on page Customer information is stored in the RAM memory which is restored after a power failure is cleared. The lithium battery in the system saves the RAM memory when power is lost Migrating from UX5000 to

63 Issue To Perform a System Software and Firmware Upgrade: Requirements: Customer Provided: USB Flash Drive/Stick (32MB minimum capacity - FAT format). It is recommended when using a USB flash drive to install it in the CCPU with the system power turned off. Certain flash drives may cause the system to reset if inserted with the power on. Secured USB flash drives or any other type of USB flash drive that would prompt for information (such as a password) or a partitioned drive cannot be used. The system will not be able to access the system files. Any.zip-compatible program for decompressing the file (for example: WinZip). Download the Updated Software: 1. Visit the following web site to download the latest CD-CP00 Software: When logged in click Downloads. 2. Unzip the software file and save it on the root of a USB drive. 3. Turn the system power Off. 4. After the system powers down, insert the USB Memory containing the software upgrade into the USB port on the CD-CP00-US. 5. Push in and hold the Load button. 6. Turn the system power On. 7. Continue holding the Load button for approximately 10 seconds or until Status LED5 begins flashing red. 8. Release the Load button. 9. Wait until the Status LEDs on the CD-CP00-US have the following indications (approximately two minutes): LED 2: Flashing Red LED 3: Flashing Red LED 4: Flashing Red LED 5: Steady Red 10. Turn the system power Off and remove the USB Memory. 11. Turn the system power back On. UX5000 to Migration Manual 2-39

64 Issue When the system has completed reloading the software, the Status LED begins flashing on the CD-CP00-US. The remaining four LEDs are off. From a SV Terminal, confirm the new software version is installed, press the FEATURE + 3 keys on any display multiline terminal to view the system version number. From a UX Terminal, confirm the new software version is installed, press the Check + Hold keys on any display multiline terminal to view the system version number. The existing system software in the flash memory is replaced, but the customer data (stored in the RAM) is saved Migrating from UX5000 to

65 SECTION 6 Issue 1.0 LOADING LICENSE FILE TO CPU (CD-CP00-US) Load the license file generated from Section I License Replacement, using a USB stick or PCPro. 6.1 USB The following method shows how to load the license file using the USB stick: Figure 2-17 USB Slot Figure 2-18 Telephone Programming Screen UX5000 to Migration Manual 2-41

66 Issue PCPro/WebPro The following method shows how to load the license file using PcPro/ Web-Pro: Figure 2-19 Feature Activation SubMenu Figure 2-20 Feature Activation - Open Screens 2-42 Migrating from UX5000 to

67 Issue 1.0 Figure 2-21 PCPro Activation Screen Confirm the licensing. Figure 2-22 Notepad Screen UX5000 to Migration Manual 2-43

68 Issue 1.0 SECTION 7 UPLOAD Uploading pushes all the data from PCPro to system memory. An upload can only occur when PCPro is connected to a system. 7.1 Accessing Upload When PCPro is connected to a system, access the Upload dialog using one of the following methods: Select the menu item Communications > Upload. Select the icon depicted by the red arrow. -OR- -OR- Press F Uploading Data from PCPro to System Memory Use the Upload dialog to specify the parameters and perform an upload. Figure 2-23 PCPro Upload Screen 2-44 Migrating from UX5000 to

69 Issue 1.0 To upload data from PCPro to system memory: 1. Select a Transfer Type. 2. Select Transfer Type items. 3. If desired, select items via the Modify Filter. 4. Press the Start button. 5. After the upload is completed, press the Close button. Transfer Type Select a filter that controls the scope of chassis settings to upload. The following Transfer Types are available: All: No filter, all Chassis settings Blade Configuration: Blade packages settings System Data Partial (System Wide): System-based settings System Data Partial (Telephone): Telephone-based settings System Data Partial (Virtual Extension): Virtual Extension-based settings System Data Partial (Trunk): Trunk-based settings User Data: User-specific settings Transfer Type Items Specifically select PRG Groups and/or individual PRGs from the chassis settings to upload. The choice of Transfer Type Items available is governed by the Transfer Type selected. Modify Filters A filter is applied based on the system data modification status. The filter only applies to system data on the PCPro side, not system data residing in chassis memory. Uploading Blade Configuration When uploading the Blade Configuration via Upload All, and selecting Card Configuration, or just Uploading Card Configuration, a warning popup will display when either Trunks or stations are busy at the time of selecting to uploading the Card Configuration. This will allow for the upload to be cancelled and completed at a later time, or to be continued and will disconnect the busy trunks and/or stations. UX5000 to Migration Manual 2-45

70 Issue 1.0 This popup is shown when the Card Configuration is selected to be uploaded and the trunks are busy. Figure 2-24 PCPro Trunk Port Popup Figure 2-25 PCPro Station Port Popup 2-46 Migrating from UX5000 to

71 Features SECTION 1 UX5000 TO UNIVERGE FEATURE COMPARISON LIST This chapter provides an alphabetical comparison of the features available to both the and UNIVERGE systems (refer to Table 3-1 Feature Comparison List on page 3-2). Each feature provides the following information: 3Features Feature title of related feature (if available). Conditions provides special operating conditions (if any) that need to be considered with using the feature. Operation provides step-by-step instructions for using the feature. For complete conditions and station operations, refer to the Features and Specifications Manual. UX5000 to Migration Manual 3-1

72 Issue 1.0 Table 3-1 Feature Comparison List UX5000 Feature Name Abbreviated Dialing Account Codes Alarm Alarm Reports Alphanumeric Display Analog Communications Interface (ACI) UNIVERGE Feature Name Speed Dial System/Group/Station Account Code Forced/Verified/Unverified Account Code Entry Alarm Alarm Reports Alphanumeric Display Analog Communications Interface (ACI) Ancillary Device Connection Answer Hold Answer Key AspireNet Aspire Telephones Attendant Call Queuing Automatic Call Distribution (ACD) Automatic Release Automatic Route Selection Background Music Barge-In AspireNet /SV8300 Terminals Attendant Call Queuing Automatic Call Distribution (ACD) Automatic Release Automatic Route Selection Background Music Barge-In Battery Backup System Memory Battery Backup System Power Call Appearance (CAP) Keys Call Duration Timer Call Forwarding Centrex Call Forwarding Call Forwarding with Follow Me Call Forwarding, Fixed Call Forwarding, Off-Premise Call Forwarding/Do Not Disturb Override Call Duration Timer Call Forwarding Centrex Call Forwarding Call Forwarding with Follow Me Call Forwarding Call Forwarding, Off-Premise Call Forwarding/Do Not Disturb Override 3-2 Features

73 Issue 1.0 Table 3-1 Feature Comparison List (Continued) UX5000 Feature Name UNIVERGE Feature Name Call Monitoring Call Pickup Group Call Redirect Call Waiting/Camp-On Callback Make Call-UXMail Feature Caller ID Caller ID Flex Ring by Caller ID Central Office Calls, Answering Central Office Calls, Placing Central Telephone Book Class of Service Directed Call Pickup Group Call Pickup Call Redirect Call Waiting/Camp-On Callback Caller ID Call Return Caller ID Caller ID Flexible Ringing Central Office Calls, Answering Central Office Calls, Placing Speed Dial Telephone Book Class of Service CO Message Waiting Indication Conference Conference Conference, Remote Continued Dialing Cordless DECT Terminals Continued Dialing Cordless DECT Terminals Cordless Telephone Connection Data Line Security Delayed Ringing Department Calling Department Step Calling Dial Pad Confirmation Tone Dial Tone Detection Dial Number Preview Department Calling Department Step Calling Station Hunt Dial Pad Confirmation Tone Dial Tone Detection Dialing Number Preview Digital Trunk Clocking Direct Inward Dialing (DID) Direct Inward Dialing (DID) UX5000 to Migration Manual 3-3

74 Issue 1.0 Table 3-1 Feature Comparison List (Continued) UX5000 Feature Name Direct Inward Line (DIL) Direct Inward System Access (DISA) Direct Station Selection (DSS) Console Directed Call Pickup Directory Dialing Display Messaging, Selectable Distinctive Ringing, Tones and Flash Patterns Do Not Disturb Door Box UNIVERGE Feature Name Direct Inward Line (DIL) Direct Inward System Access (DISA) Direct Station Selection (DSS) Console Directed Call Pickup Directory Dialing Selectable Display Messaging Distinctive Ringing, Tones and Flash Patterns Do Not Disturb Door Box Drop Key D term Cordless II Terminal D term Cordless Lite II Terminal Dual Line Appearance E911 Compatibility E911 Compatibility Electra Elite IPK Terminals Facsimile CO Branch Connection Flash Flexible System Numbering Flash Flexible System Numbering Flexible Timeouts Forced Trunk Disconnect Group Call Pickup Group Listen Forced Trunk Disconnect Group Call Pickup Group Listen Handset Mute Handsfree and Monitor Handsfree Answerback/Forced Intercom Ringing Headset Operation Hold Hot Key-Pad Hotel/Motel Handsfree and Monitor Handsfree Answerback/Forced Intercom Ringing Headset Operation Hold Hot Key-Pad Hotel/Motel 3-4 Features

75 Issue 1.0 Table 3-1 Feature Comparison List (Continued) UX5000 Feature Name UNIVERGE Feature Name Hotline Hotline Howler Tone Service Intercom Intercom Intercom Abandoned Call Display IP DECT Terminal Wireless DECT (SIP) IP Multiline Station (SIP) IP Single Line Telephone (SIP) IP Trunk (SIP) Session Initiation Protocol IP Trunk H.323 IPK/IPK II Migration ISDN Compatibility ISDN Compatibility K-CCIS IP with PVA Last Number Redial Licensing Line Preference Long Conversation Cutoff Loop Keys Maintenance Meet Me Conference Meet Me Paging Meet Me Paging Transfer Memo Dial Message Waiting MH240 Wireless IP DECT Terminal Microphone Cutoff Mobile Extension Multiple Directory Numbers/Call Coverage Last Number Redial Redial Function Licensing Line Preference Long Conversation Cutoff Loop Keys Maintenance Meet Me Conference Meet Me Paging Meet Me Paging Transfer Memo Dial Message Waiting MH240 Wireless IP Telephone Microphone Cutoff Mobile Extension Call Arrival (CAR) Keys Secondary Incoming Extension (SIE) Virtual Extensions (VE) UX5000 to Migration Manual 3-5

76 Issue 1.0 Table 3-1 Feature Comparison List (Continued) UX5000 Feature Name UNIVERGE Feature Name Music on Hold Name Storing Networking AspireNet Off Hook Signaling One-Touch Calling Operator OPX (Off-Premise Extension) Paging, External Paging, Internal Paging, Privacy Release Park PBX Compatibility Music on Hold Name Storing K-CCIS IP K-CCIS T1 Off-Hook Signaling One-Touch Calling Operator (OPX) Off-Premise Extension Paging, External Paging, Internal Conference, Voice Call/Privacy Release Park PBX Compatibility PC Programming Power Failure Transfer Prime Line Selection Privacy Release Programmable Function Keys Prime Line Selection Private Line Conference, Voice Call/Privacy Release Programmable Function Keys Programming from a Multiline Terminal Pulse to Tone Conversion Remote (System) Upgrade Repeat Redial Pulse to Tone Conversion Remote (System) Upgrade Repeat Redial Resident System Program Reverse Voice Over Ring Groups Ringdown Extension, Internal/External Room Monitor Save Number Dialed Secretary Call (Buzzer) Reverse Voice Over Ring Groups Ringdown Extension, Internal/External Room Monitor Save Number Dialed Secretary Call (Buzzer) 3-6 Features

77 Issue 1.0 Table 3-1 Feature Comparison List (Continued) UX5000 Feature Name Secretary Call Pickup Selectable Display Messaging Selectable Ring Tones Serial Call Single Line Terminals, Analog 500/2500 Sets UNIVERGE Feature Name Secretary Call Pickup Selectable Display Messaging Selectable Ring Tones Serial Call Single Line Telephones, Analog 500/2500 Sets SLT Adapter SMB8000 Communications Analyst SMB8000 Interactive Voice Response SMB8000 Multimedia Conference Bridge Softkeys Station Message Detail Recording Softkeys Station Message Detail Recording Station Name Assignment User Programmable Station Relocation Desktop Applications Internal Router NetLink PoE Gigabit Switch Synchronous Ringing T1 Trunking (with ANI/DNIS Compatibility) Tandem Ringing Tandem Trunking (Unsupervised Conference) Computer Telephony Integration (CTI) applications Tie Lines Time and Date Toll Restriction Toll Restriction Override Toll Restriction, Dial Block Synchronous Ringing T1 Trunking (with ANI/DNIS Compatibility) Tandem Ringing Tandem Trunking (Unsupervised Conference) TAPI Compatibility Multiple Trunk Types Tone Override Clock/Calendar Display Code Restriction Code Restriction Override Code Restriction, Dial Block Traffic Reports UX5000 to Migration Manual 3-7

78 Issue 1.0 Table 3-1 Feature Comparison List (Continued) UX5000 Feature Name UNIVERGE Feature Name Transfer Trunk Group Routing Trunk Groups Trunk Queuing/Camp-On Transfer Trunk Group Routing Trunk Groups Trunk Queuing/Camp-On UCB (Unified Communications for Business) UM8000 Mail umobility Unicast/Multicast Paging Mode Uniform Call Distribution (UCD) Uniform Numbering Network Universal Answer Night Service Universal Slots User Programming Ability VM8000 InMail VM8000 InMail Park and Page VM8000 InMail Upload Download Audio VM8000 InMail Cascade Message Notification VM8000 InMail Notification VM8000 InMail Find-Me Follow-Me VM8000 InMail Language Setting Voice Call Recording Voice Mail Integration (Analog) Voice Mail Message Indication on Line Keys Voice Over Voice Response System (VRS) Voice Over Voice Response System (VRS) Voice Response System (VRS) Upload Download Audio Voice Response System (VRS) Call Forwarding Park and Page Volume Controls Volume Controls 3-8 Features

79 Issue 1.0 Table 3-1 Feature Comparison List (Continued) UX5000 Feature Name Warning Tone for Long Conversation UNIVERGE Feature Name Warning Tone for Long Conversation SECTION 2 FEATURES The remainder of this document highlights the differences between the UX5000 and the UNIVERGE features. UX5000 to Migration Manual 3-9

80 Issue 1.0 THIS PAGE INTENTIONALLY LEFT BLANK 3-10 Features

81 Issue 1.0 Abbreviated Dialing Feature Speed Dial System/Group/Station Conditions None Operation To store a Speed Dial number (display terminals only): 1. Press idle CALL key and dial 753 (for common) or 754 (for group). With an idle display keyset, press the PROG Soft Key, then the Soft Key, press the SPD Soft Key. If there are Group SPD bins defined, select either the SYS. (common) or SPDg (group) Soft Key. 2. Dial common or group storage code ( ). Initially, there are 1000 Common Speed Dialing codes. There are Group Speed Dialing codes only if you define them in programming. When using 4-digit bins, the storage codes/bin numbers are Dial telephone number you want to store (up to 24 digits). Valid entries are 0-9, # and *. To enter a pause, press MIC. To store a Flash, press FLASH. 4. Press HOLD. 5. Enter the name associated with the Speed Dialing number. Abbreviated Dialing 3-11

82 Issue 1.0 Table 3-2 Keys for Entering Names When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad digit... When you want to... 1 Enter characters: [ ] ^ _ ` { } Á À Â Ã Æ Ç É Ê ì ó 0 2 Enter characters: A-C, a-c, 2. 3 Enter characters: D-F, d-f, 3. 4 Enter characters: G-I, g-i, 4. 5 Enter characters: J-L, j-l, 5. 6 Enter characters: M-O, m-o, 6. 7 Enter characters: P-S, p-s, 7. 8 Enter characters: T-V, t-v, 8. 9 Enter characters: W-Z, w-z, 9. 0 Enter characters: 0! # $ % & ( ) ô Õ ú å ä ö ü Enter characters: +, -. / : ; < = >? π Ω # # = Accepts an entry (only required if two letters on the same key are needed - ex: TOM). Pressing # again = Space. (In programming mode, use the right arrow Softkey instead to accept and/or add a space.) CONF CLEAR Clear the character entry one character at a time. Clear all the entries from the point of the flashing cursor and to the right. 6. Press HOLD. 7. Press SPK to hang up Abbreviated Dialing

83 Issue 1.0 To dial a Common Speed Dialing number: Four-digit bin numbers must be dialed using the keyset s Soft Keys. 3-Digit Bin Numbers Only 1. At keyset, press idle CALL key. At single line set, lift handset. 2. Dial #2 ( ). Press DIAL key. Press Common/Private Speed Dialing key (Program or SC 751: 27). To preselect, press a line key in step 1 (instead of CALL) before pressing the DIAL or Speed Dialing key. 3. Dial Common Speed Dialing storage code ( ). The stored number dials out. Unless you preselect, Trunk Group Routing selects the trunk for the call. The may optionally select a specific Trunk Group for the call. If you have a DSS Console, you may be able to press a DSS Console key to chain to a stored number. 4-Digit Bin Numbers 1. With an idle display keyset, press the DIR Soft Key. 2. Select SPD from the Directory Dialing menu. 3. Select either the SYS. (common) or SPDg (group) Soft Key. 4. Use the or to locate the number you wish to call. 5. Press the DIAL Soft Key. The stored number dials out. To store a Common Speed Dialing number under a Programmable Function Key: 1. At keyset, press idle CALL key. 2. Dial Press the key which is to store the number. 4. Dial Dial #2 + the 3-digit bin number ( ) to be stored. Four-digit bin numbers can not be stored with this function. Abbreviated Dialing 3-13

84 Issue Press HOLD. 7. Press SPK to hang up. To dial a Common Speed Dialing number under a Programmable Function Key: 1. At keyset, press idle CALL key. 2. Press the key which has the stored number to be dialed. The number seizes an outside line and dials out. To dial a Group Speed Dialing number: 3-Digit Bin Numbers Only 1. At keyset, press idle CALL key. At single line set, lift handset. 2. Dial #4 ( ). Press DIAL key. Press Group Speed Dialing key (Program or SC 751: 28). To preselect, press a line key in step 1 (instead of CALL) before pressing the DIAL or Speed Dialing key. 3. Dial the Group Speed Dialing code ( ). The stored number dials out. Unless you preselect, Trunk Group Routing selects the trunk for the call. If you have a DSS Console, you may be able to press a DSS Console key to chain to a stored number. 4-Digit Bin Numbers 1. At keyset, press the DIR Soft Key. 2. Press the SPD Soft Key, then the SPDg Soft Key. 3. Use the or to locate the number you wish to call. 4. Press the DIAL Soft Key. The stored number dials out Abbreviated Dialing

85 Issue 1.0 To check your stored Speed Dialing numbers (display terminal only): 1. Press CHECK. 2. For Common Speed Dialing, press DIAL. Dial the Speed Dialing Code (e.g., common code 001). If the entire stored number is too long for your terminal s display, press * to see the rest of it. For Group Speed Dialing, press the Group Speed Dialing key. For Common Speed Dialing key, press the Common Speed Dialing key. 3. Press CLEAR. To display additional numbers, repeat from step 1. Personal Speed Dialing To program a Bin for Personal Speed Dialing: 1. Press idle CALL key or lift the handset and dial Dial the bin number (1-9, 0) you want to program. 3. Dial general trunk access code (9). Dial Specific Trunk Service Code (#9) plus the trunk number (e.g., 005). Dial Trunk Group Service Code (704) plus the trunk group number (e.g., 1). 4. Dial number you want to store. The total of the digits stored in steps 3 and 4 cannot exceed 24. Valid entries are 0-9, # and *. To enter a pause, press MIC. To store a Flash, press FLASH. 5. Press HOLD. 6. Enter the name associated with the key you are programming. 7. Press HOLD. 8. Press SPK or hang up. Abbreviated Dialing 3-15

86 Issue 1.0 To dial a Personal Speed Dialing number: 1. At keyset, press idle CALL key. At single line set, lift handset. 2. Dial #7. 3. Dial the Personal Speed Dialing storage code (0-9). The stored number dials out. Cursor Key Operation By pressing the Right Cursor key, the user can access all directory menus. The flow chart below shows the menu access sequence (refer to Figure 3-1 Right Cursor Key Operation). If the terminal is not allowed access to Speed Dial and/or Telephone Book numbers, or no telephone numbers are programmed in those areas, they are skipped. Figure 3-1 Right Cursor Key Operation 3-16 Abbreviated Dialing

87 Issue 1.0 Account Codes Feature Account Code Forced/Verified/Unverified Account Code Entry Conditions None Operation To enter an Account Code any time while on a trunk call: The outside caller cannot hear the Account Code digits you enter. You can use this procedure if your has Optional Account Codes enabled. You may also be able to use this procedure for incoming calls. This procedure is not available at Single Line Telephones. 1. Dial *. Press your Account Code key (Program or SC 751: code 50). 2. Dial your Account Code (1-16 digits, using 0-9 and #). If Account Codes are hidden, each digit you dial will show an * character on the terminal s display. 3. Dial *. Press your Account Code key (Program or SC 751: code 50). Account Codes 3-17

88 Issue 1.0 To enter an Account Code before dialing the outside number: If your has Forced Account Codes, you must use this procedure. If it has Verified Account Codes, you can use this procedure instead of letting the prompt you for your Account Code. You may also use this procedure if your has Optional Account Codes. If your has Verified Account Codes enabled, be sure to choose a code programmed into your Verified Account Code list. 1. Access trunk for outside call. You can access a trunk by pressing a line key or dialing a code (except 9). Refer to Central Office Calls, Placing on page 3-79 for more information. 2. Dial *. Press your Account Code key (Program or SC 751: code 50). 3. Dial your Account Code (1-16 digits, using 0-9 and #). If you make an incorrect entry, your may automatically alert the operator. If Account Codes are hidden, each digit you dial will show an * character on the terminal s display. 4. Dial *. Press your Account Code key (Program or SC 751: code 50). 5. Dial the number you want to call. If you hear stutter dial tone after dialing the number, ARS is requesting that you enter an ARS Authorization Code. Refer to Automatic Route Selection for more information. To dial an outside number and let your tell you when an Account Code is required: 1. Access a trunk and dial the number you want to call. If you hear stutter dial tone after dialing the number, ARS is requesting that you enter an ARS Authorization Code. Refer to Automatic Route Selection for more information. 2. Wait for your call to go through. If you hear Please enter an Account Code, and your display shows ENTER ACCOUNT CODE: Dial *. Press your Account Code key (Program or SC 751: code 50). Dial your Account Code (1-16 digits, using 0-9 and #). If Account Codes are hidden, each digit you dial will show an * character on the terminal s display. Dial *. Press your Account Code key (Program or SC 751: code 50) Account Codes

89 Issue 1.0 To enter an Account Code for an incoming call: This procedure is not available for Single Line Telephones. 1. Answer incoming call. If Account Codes for Incoming Calls is disabled, the following steps will dial digits out onto the connected trunk. 2. Dial *. 3. Enter the Account Code. You can enter any code of the proper length. Incoming Account Codes cannot be Forced or Verified. 4. Dial *. To enter an Account Code while placing a trunk call: If your has Forced Account Codes, you must follow this procedure. 1. Access trunk for outside call. You can access a trunk by pressing a line key or dialing a code. Refer to Central Office Calls, Placing for more information. With Forced Account Codes, you hear, Please enter an Account Code. Your display shows: ENTER ACCOUNT CODE. 2. Dial *. 3. Dial your Account Code (1-16 digits, using 0-9 and #). 4. Dial *. If the has Forced Account Codes and you don t enter a code, your call cannot go through. You can, however, dial ** to bypass Forced Account Code entry. 5. Dial number you want to call. If you hear stutter dial tone after dialing the number, ARS is requesting you to enter an ARS Authorization Code. Refer to the Automatic Route Selection feature for more information on ARS Authorization Codes. To enter an Account Code at a single line set: 1. Access trunk for outside call. You can access a trunk by dialing a code. Refer to Central Office Calls, Placing for more information. With Forced Account Codes, you hear, Please enter an Account Code. Your display shows: ENTER ACCOUNT CODE. 2. Dial *. 3. Enter Account Code (1-16 digits). 4. Dial *. Account Codes 3-19

90 Issue Dial number you want to call. If you hear stutter dial tone after dialing the number, ARS is requesting you to enter an ARS Authorization Code. Refer to the Automatic Route Selection feature for more information on ARS Authorization Codes Account Codes

91 Issue 1.0 Alarm Feature Alarm Conditions None Operation To set the alarm: 1. At keyset, press idle CALL key. At single line set, lift handset. 2. Dial Dial alarm type (1 or 2). Alarm 1 sounds only once. Alarm 2 sounds each day at the preset time. 4. Dial the alarm time (24-hour clock). For example, for 1:15 PM dial A confirmation tone will be heard if the alarm has been set. If the alarm was not set, an error tone will be heard instead. 5. At keyset, press SPK to hang up. At single line set, hang up. To silence an alarm: 1. At keyset, press CLEAR. At single line set, lift handset. The single line set user will hear Music on Hold when the handset is lifted. Alarm 3-21

92 Issue 1.0 To check the programmed alarm time: 1. Press CHECK. 2. Dial Dial alarm type (1 or 2). 4. The programmed time displays. 5. Press CLEAR. To cancel an alarm: 1. At keyset, press idle CALL key. At single line set, lift handset. 2. Dial Dial alarm type (1 or 2). 4. Dial At keyset, press SPK to hang up. At single line set, hang up Alarm

93 Issue 1.0 Analog Communications Interface (ACI) Feature Analog Communications Interface (ACI) Conditions None Operation To call an ACI software port: 1. Press idle CALL key. 2. Dial ACI software port extension number. Dial ACI Department Group extension number. Press One-Touch Programmable Function Key for ACI extension or Department Group. After you call an ACI software port: If the port is set for input (Program =1) and a music source is connected, you hear music. If the port is set for output (Program =2) and External Paging is connected, you can page into the external zone. If the port is set for output (Program =2) and a loud ringer is connected, you activate the loud ringer. Analog Communications Interface (ACI) 3-23

94 Issue 1.0 To manually record a call an ACI software port: 1. While on a call, press the ACI Conversation Record Key (Program or SC 751: ). The key s LED will be lit when recording. 2. To stop recording, press the ACI Conversation Record Key once again. The key s LED will be off when recording has stopped Analog Communications Interface (ACI)

95 Issue 1.0 Aspire Telephones Feature /SV8300 Terminals Conditions When Aspire telephones are installed, Loop key mode must be used. Additional Aspire terminal hardware (displays, button kits, key kits, handsets, adapters etc.) only connect to Aspire terminals. Operation None Aspire Telephones 3-25

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97 Issue 1.0 Automatic Call Distribution (ACD) Feature Automatic Call Distribution (ACD) Conditions UxMail is not supported for Delay Announcements. Operation Transferring Calls to an ACD Group: To Transfer a call to an ACD Group: 1. At keyset or DSL, press HOLD. At Single Line Telephone, hookflash You hear Transfer dial tone. 2. Dial ACD Group Master Number. You can press a defined One-Touch Programmable Function Key for the master instead. 3. Hang up. Answering Outside Calls that Ring Your ACD Group: To answer an outside call that rings your ACD Group: DISA, DID and tie trunks can ring an ACD master number directly. Other trunk types can ring ACD Groups if set up in programming. Trunks can also be transferred to ACD master numbers. 1. Lift handset. 2. If you don't automatically answer the call, press the flashing line key. Automatic Call Distribution (ACD) 3-27

98 Issue 1.0 Agent Log In and Log Out: To log your extension into the ACD Group: Keyset Your display shows: WAIT ACD LOGIN. If Program has a customized Day/Night mode message defined, the ACD agent s display will not indicate the WAIT ACD LOGIN status (however, the agent may still log in using the following procedure). 1. Press idle CALL key. 2. Dial *5. You hear confirmation tone. Press ACD Log On/Off key (Program or SC 752: code *10). You hear a single beep. Your display will show the ACD Group to which you are logged in. If your has ACD Identification Codes enabled, enter it now. DSL or Single Line Telephone 1. Lift handset. 2. Dial *5. You hear confirmation tone. If your has ACD Identification Codes enabled, enter it now. To log your extension out of an ACD Group: Keyset Your display shows the ACD Group to which you are logged in. 1. Press idle CALL key. 2. Dial *5. Press ACD Log On/Off key (Program or SC 752: code *10). Your display shows: ACD LOGOUT (1:Yes, 0:No). 3. Dial 1 to log out. You hear confirmation tone (if you dialed *5) or a single beep (if you pressed the ACD Log On/Log Off key). Dial 0 to cancel the log out and return to the group Automatic Call Distribution (ACD)

99 Issue 1.0 DSL 1. Lift handset. 2. Dial *5. 3. Dial 1 to log out. You hear confirmation tone. Dial 0 to cancel the log out and return to the group. Single Line Telephone 1. Lift handset. 2. Dial 655. AIC Agent Log In: To log in Keyset 1. Press the ACD Log In/Log Out key (Program or SC 752: *10). Press CALL key and dial the AIC Log In service code (Program ). 2. If the agent log in code is used, enter the agent log in code (the number of digits to be entered is determined by Program ). Otherwise, skip to Step Dial the Agent Identity Code (AIC) (up to four digits) defined in Program The ACD Log In/Log Out key lights. To log out (for single or multiple agent log ins): Keyset All AIC log ins become invalid. 1. Press the ACD Log In/Log Out key (Program or SC 752: *10). 2. Dial 1 to accept. 1. Press CALL key and dial the AIC Log Out service code (Program ). The ACD Log In/Log Out key goes out. Automatic Call Distribution (ACD) 3-29

100 Issue 1.0 Single Line Telephone All AIC log ins become invalid. 1. Lift the handset. 2. Dial the AIC Log Out service code (Program ). 1. To log out of an ACD group without using AIC: Lift the handset. 2. Dial the ACD Log Out service code 655 (Program ). Multiple Agent Log In: To log in Keyset 1. Press the ACD Log In/Log Out key (Program or SC 752: *10). 2. Dial 0 to cancel the log out option. 3. Dial the Agent Identity Code (AIC) (up to four digits). The ACD Log In/Log Out key lights. 1. Press CALL key and dial the AIC Log In service code (Program ). 2. Dial the Agent Identity Code (AIC) (up to four digits). The ACD Log In/Log Out key lights. Single Line Telephone Follow Steps 1-3 to log in with additional AICs (up to three) at any time. 1. Lift the handset and dial the AIC Log In service code (Program ). 2. Dial the log in code (up to 20 digits). This step is not required if the ID code is disabled in Program Dial the first Agent Identity Code (AIC) (up to four digits). You will hear a confirmation tone Automatic Call Distribution (ACD)

101 Issue 1.0 When immediately logging in with additional AICs. 1. For second agent log: Dial the second Agent Identity Code (AIC) (up to four digits). You will hear a confirmation tone. 2. For third agent log: Dial the third Agent Identity Code (AIC) (up to four digits). You will hear a confirmation tone. Changing ACD Group Assignment: To change your ACD Group Assignment: 1. Log out of your ACD Group (see the instructions above). 2. Press idle CALL key. 3. Dial Dial the number of the ACD Group (1-64) into which you want to log. You hear confirmation tone. 5. Log into the new ACD Group (see the instructions above). Using the Headset with Automatic Answer for ACD Agents: 1. With the keyset in an idle state, press the Check key. 2. Press the Headset key (Program or SC 751: 05) twice. 3. Press the Clear key to return the display to idle. The Headset key blinks when Automatic Headset is activated. To cancel Automatic Headset, repeat these steps. Answering Incoming ACD Calls with a Call Coverage Key: 1. Press the flashing ACD Call Coverage key (Program or SC 751: *03 + ACD Master number). Ringing Call Coverage keys must be pressed to answer - a user can t simply go off-hook. Ringing calls are answered in the following priority: - Ringing call which has heard the ACD Delayed message. - Ringing call which has not heard the ACD Delayed message. - Calls in queue (follows ACD overflow priority set in Program ). A Supervisor can monitor an ACD call: 1. When an ACD agent is on an outside call, the supervisor presses the Monitor key (Program or SC 752: *15). The call is heard by the supervisor, but cannot participate in the call. If participation is required, use the Barge In feature instead. Automatic Call Distribution (ACD) 3-31

102 Issue To cancel the call monitoring, press the Monitor key again. Queue Status Display: When Logged Into ACD Group: 1. With an idle keyset, press the Queue Status Display Programmable Function Key (Code: *19). The display indicates the number of calls in queue, the trunk name, and the length of time the call has been waiting. When the Queue Status Display key is pressed, the queue status of the extension s group is displayed. When the extension is not in an ACD group, the Queue Status of group 1 is displayed instead. When an agent logs in using an AIC code, the Queue Status of the default ACD group defined in Program is displayed. 2. Press the VOL UP and VOL DOWN to scroll through the Queue Status Displays of all the ACD Groups. 3. Press the CLEAR key to return the terminal to an idle state. When Logged Out of ACD Group: When ACD agents are logged out and a call is placed into the ACD queue, the terminals of the logged out agents will display the Queue Status and hear the alarm according to the settings defined in programming. Pressing the Queue Status Display Programmable Function key will return the terminal to idle until the timer in Program expires again. Rest Mode/Off-Duty Mode: To set the manual Rest Mode/Off-Duty Mode: Keyset 1. With the keyset in an idle state, press the ACD Rest Mode key (Program or SC 752: *13). The ACD Rest Mode key lights. If the Rest Mode key is pressed while the agent is on an active call, the key will flash until the agent hangs up. This operation is not available for the System Supervisor. Single Line Terminal 1. Lift the handset and dial 658. A fast busy is heard. To set Pre-Rest Mode (while on a call), press the hookflash and then dial 658. Press the hookflash again to return to the outside party. Rest Mode will begin once the call is completed. 2. Hang up Automatic Call Distribution (ACD)

103 Issue 1.0 To cancel the manual Rest Mode/Off-Duty Mode: Keyset 1. Press the ACD Rest Mode key (Program or SC 752: *13). The ACD Rest Mode key light goes off. Single Line Terminal 1. Lift the handset. A fast busy is heard. 2. Dial Hang up. Refer to the ACD Manual for additional operations. Automatic Call Distribution (ACD) 3-33

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105 Issue 1.0 Background Music Feature Background Music Conditions None Operation To turn Background Music on or off: 1. Press idle CALL key. 2. Dial Press SPK to hang up. Background Music 3-35

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107 Issue 1.0 Barge-In Feature Barge-In Conditions None Operation To barge in after calling a busy extension: The call must be set up for about 10 seconds before you can barge in. Listen for busy/ring or busy tone. 1. Call busy extension. 2. Press Barge-In key (Program or SC 751: 34). Dial 710. To barge in without first calling the busy extension: 1. Press idle CALL key. 2. Dial 710. Press Barge-In key (Program or SC 751: 34). 3. Dial busy extension. To barge in to a Conference Call: 1. Pick up the handset or press SPK and dial the service code (710=default). If the terminal doesn t have the proper COS, a warning tone is sent. After the user hangs up, the will automatically place a Callback to the extension. Barge-In 3-37

108 Issue Dial the extension number of a terminal within a Conference call. When a new call is added to the conference, an intrusion tone is heard by all parties in the Conference, depending on programming, and all display keysets show the joined party. If a Conference is not possible: - the extension user will hear a warning tone - the DISA user will be rerouted to the defined ring group - the tie line user will hear a busy tone Barge-In

109 Issue 1.0 Call Forwarding Centrex Feature Call Forwarding Centrex Conditions Call Forwarding settings are not converted during migration. Call Forwarding settings must be reassigned after completion of migration. Operation To activate Call Forwarding Centrex: 1. At a multiline terminal, press Speaker. At a single line telephone, lift the handset. 2. Dial the Call Forwarding Split Service Code (default not assigned). 3. Dial 1 (Set). 4. Dial 3 (CTX/PBX). 5. Dial number to Centrex Forward to. 6. Hang up. To cancel Call Forwarding Centrex: 1. At a multiline terminal, press Speaker. At a single line telephone, lift the handset. 2. Dial the Call Forward Split Service Code (default not assigned). 3. Dial 0 (Cancel). 4. Dial 3 (CTX/PBX) or 0 (All). Call Forwarding Centrex 3-39

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111 Issue 1.0 Call Forwarding Feature Call Forwarding Conditions Call Forwarding settings are not converted during migration. Call Forwarding settings must be reassigned after completion of migration. Operation To set Call Forward Immediate at forwarding station: 1. Pick up the handset or press Speaker. 2. Dial the Call Forward Immediate Service Code (default: 741). At the multiline terminal only, press the Call Forwarding Programmable Function Keys. (Program , 10 or SC 751, Key Code 10). 3. Dial 1 (Set). 4. Dial the destination extension or off-premise number. 5. Press Speaker or hang up. Refer to Voice Response System (VRS) Call Forwarding Park and Page in the Features and Specifications manual. The Call Forwarding Programmable Function Key lights. To Cancel Call Forward Immediate at forwarding station: 1. Pick up the handset or press Speaker. 2. Dial the Call Forward Immediate Service Code (default: 741). At the multiline terminal only, press the Call Forwarding Programmable Function keys. (Program , 10 or SC 751, Key Code 10). 3. Dial 0 (Cancel). Call Forwarding 3-41

112 Issue Press Speaker or hang up. The Call Forwarding Programmable Function Key turns off. To set Call Forward Busy/No Answer at a forwarding station: 1. Pick up the handset or press Speaker. 2. Dial the Call Forward Busy/No Answer Service Code (default: 744). At the multiline terminal only, press the Call Forwarding Programmable Function keys. (Program , 13 or SC 751, Key Code 13). 3. Dial 1 (Set). 4. Dial the destination extension or off-premise number. 5. Press Speaker or hang up. Refer to Voice Response System (VRS) Call Forwarding Park and Page in the Features and Specifications manual. The Call Forwarding Programmable Function Key turns on. To cancel Call Forward Busy/No Answer at a forwarding station: 1. Pick up the handset or press Speaker. 2. Dial the Call Forward Busy/No Answer Service Code (default: 744). At the multiline terminal only, press the Call Forwarding Programmable Function keys. (Program , 13 or SC 751, Key Code 13). 3. Dial 0 (Cancel). 4. Press Speaker or hang up. The Call Forwarding Programmable Function Key turns off. To set Call Forward Both Ring at a forwarding station: 1. Pick up the handset or press Speaker. 2. Dial the Call Forward Both Ring Service Code (default: 745). At the multiline terminal only, press the Call Forwarding Programmable Function keys. (Program , 14 or SC 751, Key Code 14). 3. Dial 1 (Set). 4. Dial the destination extension number Call Forwarding

113 Issue Press Speaker or hang up. The Call Forwarding Programmable Function Key turns on. To cancel Call Forward Both Ring at a forwarding station: 1. Pick up the handset or press Speaker. 2. Dial the Call Forward Both Ring Service Code (default: 745). At the multiline terminal only, press the Call Forwarding Programmable Function keys. (Program , 14 or SC 751 Key Code 14). 3. Dial 0 (Cancel). 4. Press Speaker or hang up. The Call Forwarding Programmable Function Key turns off. To set Call Forward Follow Me from the destination station: 1. Pick up the handset or press Speaker. 2. Dial the Call Forward Follow Me Service Code (default: 746). At the multiline terminal only, press the Call Forwarding Programmable Function keys. (Program , 10 or SC 751, Key Code 15). 3. Dial 1 (Set). 4. Dial the station number to be forwarded and then the destination number. 5. Press Speaker or hang up. The Call Forwarding Programmable Function Key goes on. To cancel Call Forward Follow Me from the destination station: 1. Pick up the handset or press Speaker. 2. Dial the Call Forward Follow Me Service Code (default: 746). At the multiline terminal only, press the Call Forwarding Programmable Function keys. (Program , 10 or SC 751, Key Code 15). 3. Dial 0 (Cancel). 4. Dial the station number, which is forwarded, or 0 to cancel all extensions. Call Forwarding 3-43

114 Issue Press Speaker or hang up. The Call Forwarding Programmable Function Key turns off. To set Call Forward Immediate for any Extension to Destination: 1. Pick up the handset or press Speaker. 2. Dial the Call Forward Immediate for any Extension to Destination Service Code (Default: 790). 3. Dial 1 (Set). 4. Dial the extension number to be forwarded and then the destination number. 5. Press Speaker or hang up. To cancel Call Forward Immediate for any Extension: 1. Pick up the handset or press Speaker. 2. Dial the Call Forward Immediate for any Extension to Destination Service Code (default: 790). 3. Dial 0 (Cancel). 4. Dial the station number which is forwarded. 5. Press Speaker or hang up. To set Call Forward Busy/No Answer for any Extension to Destination: 1. Pick up the handset or press Speaker. 2. Dial the Call Forward Busy/No Answer for any Extension to Destination Service Code (default: 793). 3. Dial 1 (Set). 4. Dial the extension number to be forwarded and then the destination number. 5. Press Speaker or hang up. To cancel Call Forward Busy/No Answer for any Extension to Destination: 1. Pick up the handset or press Speaker. 2. Dial the Call Forward Busy/No Answer for any Extension to Destination Service Code (default: 793). 3. Dial 0 (Cancel). 4. Dial the station number, which is forwarded Call Forwarding

115 Issue Press Speaker or hang up. To set Call Forward Immediate using a Virtual Extension: 1. Press the idle Virtual Extension key. 2. Dial the Call Forward Immediate Service Code (default: 741). 3. Dial 1 (Set). 4. Dial the destination extension or off-premise number. 5. Press Speaker or hang up. Refer to Voice Response System (VRS) Call Forwarding Park and Page in the Features and Specifications manual. To cancel Call Forward Immediate at a forwarding station: 1. Press the idle Virtual Extension key. 2. Dial the Call Forward Immediate Service Code (default: 741). 3. Dial 0 (Cancel). 4. Press Speaker or hang up. To set Call Forward Busy/No Answer using a Virtual Extension: 1. Press the idle Virtual Extension key. 2. Dial the Call Forward Busy/No Answer Service Code (Default: 744). 3. Dial 1 (Set). 4. Dial the destination extension or off-premise number Press Speaker or hang up. Refer to Voice Response System (VRS) Call Forwarding Park and Page in the Features and Specifications manual. To set Call Forward Busy/No Answer using a Virtual Extension: 1. Press the idle Virtual Extension key. 2. Dial the Call Forward Busy/No Answer Service Code (default: 744). 3. Dial 0 (Cancel). 4. Press Speaker or hang up. Call Forwarding 3-45

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117 Issue 1.0 Call Forwarding with Follow Me Feature Call Forwarding with Follow Me Conditions Call Forwarding settings are not converted during migration. Call Forwarding settings must be reassigned after completion of migration. Operation To activate Call Forward Follow Me from a multiline terminal: 1. At a multiline terminal, other than your own, press Speaker and dial Service Code (746, Program ). Press the Call Forward Follow Me key (Program or SC 751: Code 15). 2. Dial 1 to set. 3. Dial the Extension to forward. The multiline terminal with display indicates on the display of the telephone which Call Forward Follow Me is set. Also, the Programmed Follow Me Flexible Line Key flashes (if assigned) when Follow Me is set. To cancel Call Forward Follow Me from your own multiline terminal: 1. At your multiline terminal, press Speaker and dial Service Code (746, Program ). Press the Call Forward Follow Me key (Program or SC 751: Code 15). 2. Dial 0 to cancel. 3. Dial 0 (Cancel All Forward Follow Me). Dial the extension number with Follow Me set. Call Forwarding with Follow Me 3-47

118 Issue 1.0 To activate Call Forward Follow Me from a single line telephone: 1. At a single line telephone, other than your own, lift the handset and dial the Service Code (746 Program ). 2. Dial 1 to set. 3. Dial the extension to forward. To cancel Call Forward Follow Me from your own single line telephone: 1. At your single line telephone, lift the handset and dial Service Code (746, Program ). 2. Dial 0 to cancel. 3. Dial 0 (Cancel All Forward Follow Me). Dial the extension number with Follow Me set Call Forwarding with Follow Me

119 Issue 1.0 Call Forwarding, Off-Premise Feature Call Forwarding, Off-Premise Conditions Not supported across AspireNet. Call Forwarding settings are not converted during migration. Call Forwarding settings must be reassigned after completion of migration. Operation To activate Call Forwarding Off-Premise non-split: 1. At a multiline terminal, press Speaker. At a single line telephone, lift the handset. 2. Dial the Call Forwarding Service Code. At a multiline terminal only, press the Call Forwarding Programmable Function keys (Program , Program ~Program or SC 751 Key Code 10~15). 3. Dial 1 (Set). 4. Dial the Trunk Access Code (default: 9) + Number ( ). Trunk access codes are 9 (ARS/Trunk Group Routing), Line Group (1~9, 01~99 or 001~100) or #9 + Line number (e.g., 05 or 005 for line 5). Your DND or Call Forwarding (Device) Programmable Function key flashes. To cancel Call Forwarding Off-Premise non-split: 1. At a multiline terminal, press Speaker. At a single line telephone, lift the handset. 2. Dial the Call Forward Access Code (default not assigned). Call Forwarding, Off-Premise 3-49

120 Issue Dial 0 (Cancel). To activate Call Forwarding Off-Premise Split: 1. At a multiline terminal, press Speaker. At a single line telephone, lift the handset. 2. Dial the Call Forwarding Service Code. 3. Dial 1 (Set). 4. Dial 1 (Internal) or 0 (External). 5. Dial Trunk Access Code (default: 9) + number ( ). Trunk access codes are 9 (ARS/Trunk Group Routing), Line Group (1~9, 01~99 or 001~100) or #9 + Line number (e.g., 05 or 005 for line 5). Your DND or Call Forwarding (Device) Programmable Function key flashes. To cancel Call Forwarding Off-Premise Split: 1. At the multiline terminal, press Speaker. 2. At a single line telephone, lift the handset. 3. Dial the Call Forward Access Code (default not assigned). 4. Dial 0 (Cancel). If Internal and External are set both are canceled. Your DND or Call Forwarding (Device) Programmable Function key flashes. Off-Premise Call Forwarding for Door Boxes: These operations are performed at the Door Box Ringing Extension only. To activate Call Forwarding Off-Premise for a Door Box: 1. At the multiline terminal, press Speaker + dial SC 722. At the multiline terminal only, press Call Forward (Device) key (Program or SC 751, code 54). At the single line telephone, lift the handset + dial Dial the Door Box number (1~4) Call Forwarding, Off-Premise

121 Issue Dial the Speed Dialing number where the calls should be forwarded. 4. Press Speaker (or hang up at the single line telephone) to hang up. To cancel Call Forwarding Off-Premise for a Door Box: 1. At the multiline terminal, press Speaker + dial SC 722. At the multiline terminal only, press Call Forward (Device) key (Program or SC 751, code 54). At the single line telephone, lift the handset + dial Dial 0 (Cancel). Trunk-to-Trunk Forwarding Set the Destination and Forward the Line: 1. Lift the handset. 2. Dial Dial trunk port number (001~200) to be defined. 4. Select the mode (1~8) to be defined. 5. Enter the telephone number, which is the destination of the forwarded trunk. The number is stored in the Speed Dial bin number assigned in Program This entry overwrites any existing number defined in the bin. 6. Press Hold to accept the entry. 7. Repeat from Step 3 to define another mode entry or press Speaker to hang up. Cancel the Line Forwarding: 1. Lift the handset. 2. Dial Dial trunk port number (7 001~200) to be defined. 4. Select the mode (1~8) to be defined. 5. Press the Exit key. 6. Press Speaker to hang up. Call Forwarding, Off-Premise 3-51

122 Issue 1.0 Automatic Trunk-to-Trunk Transfer (Step Transfer) (follows the predefined destination in Program ) Set Automatic Trunk Forwarding: The Speed Dial bin must be defined in Program for the line to forward. 1. Lift the handset. 2. Dial Dial trunk port number to be used (001~200). 4. Press Speaker to hang up. Cancel Automatic Trunk Forwarding: 1. Lift the handset. 2. Dial Dial trunk port number to be used (001~200). 4. Press Speaker to hang up. Department Group Line Forwarding Method 1: Set the Destination and Forward the Line: 1. Lift the handset. 2. Dial Dial the Department Group number (01~64) to be defined. 4. Select the time mode (1~8) to be defined. 5. Enter the telephone number, which is the destination of the forwarded trunk. The number is stored in the Speed Dial bin number assigned in Program This entry overwrites any existing number defined in the bin. 6. Press Hold to accept the entry. 7. Repeat from Step 3 to define another time mode entry or press Speaker to hang up. Cancel the Line Forwarding: 1. Lift the handset. 2. Dial Dial the Department Group number (01~64) to be defined Call Forwarding, Off-Premise

123 Issue Select the time mode (1~8) to be defined. 5. Press the Exit key. 6. Press Speaker to hang up. Method 2 (follows the pre-defined destination in Program ): Set Automatic Trunk Forwarding: The Speed Dial bin must be defined in Program for the line to forward. 1. Lift the handset. 2. Dial Dial the Department Group number (01~64) to be defined. 4. Press Speaker to hang up. Cancel Automatic Trunk Forwarding: 1. Lift the handset. 2. Dial Dial the Department Group number (01~64) to be defined. 4. Press Speaker to hang up. Call Forwarding, Off-Premise 3-53

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125 Issue 1.0 Call Forwarding/Do Not Disturb Override Feature Call Forwarding/Do Not Disturb Override Conditions Call Forwarding settings are not converted during migration. Call Forwarding settings must be reassigned after completion of migration. Operation To override an extension s Call Forwarding or Do Not Disturb: 1. Call the forwarded or DND extension. 2. Press Override key (Program or SC 751: 37). Call Forwarding/Do Not Disturb Override 3-55

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127 Issue 1.0 Call Forwarding, Fixed Feature Call Forwarding Conditions Call Forwarding, Fixed is not supported in the. Operation None Call Forwarding, Fixed 3-57

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129 Issue 1.0 Call Pickup Group Feature Directed Call Pickup Group Call Pickup Conditions None Operation Please refer to Group Call Pickup on page for information on this feature. Call Pickup Group 3-59

130 Issue 1.0 THIS PAGE INTENTIONALLY LEFT BLANK 3-60 Call Pickup Group

131 Issue 1.0 Call Redirect Feature Call Redirect Conditions None Operation To redirect a ringing call: 1. With an incoming call ringing your extension, press the Call Redirect key (Program or SC 751: 49 + Destination Extension Number) without lifting the handset or pressing the CALL keys. Call Redirect 3-61

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133 Issue 1.0 Call Waiting/Camp-On Feature Call Waiting/Camp-On Conditions Not supported across AspireNet. Operation To Camp-On to a busy extension: 1. Call busy extension. 2. Dial 2 or press Camp-On key (Program or SC 751: 35). 3. Do not hang up. To Camp-On to a trunk, see Trunk Queuing. To cancel a Camp-On request: 1. Hang up. 2. At keyset, press idle CALL key and dial 770. At keyset, press Camp-On key (Program or SC 751: 35). At single line set, lift handset and dial 770. To Split (answer a waiting call) at a single line terminal: Listen for Camp On beep. 1. Hookflash and dial 794. To repeatedly split between the two calls. Call Waiting/Camp-On 3-63

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135 Issue 1.0 Callback Feature Callback Conditions None Operation To place a Callback: 1. Call unavailable (busy or unanswered) extension. 2. Dial # or press Callback key (Program or SC 751: 35). 3. Hang up. 4. Lift handset when busy extension calls you back. If the unavailable extension was unanswered (not busy), the Callback goes through after your co-worker uses their terminal for the first time. If you have Callback Automatic Answer, you automatically place a call to the formerly busy extension when you lift the handset. If you don t have Callback Automatic Answer, you must press the ringing line appearance to place the call. To cancel a Callback: 1. At keyset, press idle CALL key and Dial 770. At keyset, press Camp-On key (Program or SC 751: 35). At single line set, lift handset and dial 770. Callback 3-65

136 Issue 1.0 To test Callback at your single line terminal: 1. Lift the handset. 2. Dial Hang up. 4. When the terminal rings, lift the handset. You hear synthesized Music on Hold. 5. Hang up Callback

137 Issue 1.0 Caller ID Feature Caller ID Conditions None Operation DISPLAYING THE INCOMING NUMBER To display the name/number of an incoming call only lamping your terminal: Without Automatic Handsfree on Incoming Line/Loop Key Calls (Program =0): 1. Do not lift the handset. 2. Press line/loop key. If the Caller ID data includes the name, you can scroll left and right by pressing * and #. 3. Lift handset or press SPK to answer the call. With Automatic Handsfree on Incoming Line/Loop Key Calls (Program =1): 1. Do not lift the handset. 2. Press FLASH plus the flashing line key. Caller ID 3-67

138 Issue 1.0 DISPLAYING CALLER ID FOR A CALL IN PARK To display Caller ID for a call in Park: With Program set to 0 (pre-select) for this feature. 1. With Program set to 0 (pre-select): With a call in Park, press the PARK key. (Program or SC 752: *04). With Program set to 1 (one touch): With a call in Park, press FLASH then the PARK key (Program or SC 752: *04). STORING A NUMBER To store a Caller ID number in a Speed Dial bin: 1. With a keyset in an idle condition the display shows: 2. Press the LIST Soft Key. The display shows: 3. Press the CID Soft Key (Caller ID). The display shows: ## = List Number xx = Caller ID number mm-dd hh:mm = incoming date and time = Preview List = Next List Store = Store in List DEL = Delete from List 1-01 FRI 09:00AM 301 STA 301 LIST DIR ICM PROG LIST MENU Redial CID ##: xxxxxxxxxxxxx mm-dd hh:mm Store DEL 3-68 Caller ID

139 Issue Press the STORE Soft Key. The display shows: ##: xxxxxxxxxxxxx mm-dd hh:mm STA SPD TELBK ## = List Number xx = Caller ID number mm-dd hh:mm = incoming date and time STA = Store in a Station Speed Dial bin SPD = Store in Common Speed Dial bin 5. Press the SPD Soft Key. Then, you may need to select either the STA or SYS Soft Key (if Group Speed Dial bins are defined). The display shows: Store to SYS:Common ENTER BIN 6. Dial the Speed Dial bin in which the number is to be stored. If you press HOLD, the next available Speed Dial bin will be used. The display shows: SYS ####: xxxxxxxxxxxxx If all Speed Dial bins are used, the display shows TABLE IS FULL. 7. Press HOLD. The display shows: SYS #### - 8. Enter the name to be associated with the stored number. Table 3-3 Keys for Entering Names When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad digit... When you want to... 1 Enter characters: [ ] ^ _ ` { } Á À Â Ã Æ Ç É Ê ì ó 0 2 Enter characters: A-C, a-c, 2. 3 Enter characters: D-F, d-f, 3. 4 Enter characters: G-I, g-i, 4. 5 Enter characters: J-L, j-l, 5. 6 Enter characters: M-O, m-o, 6. 7 Enter characters: P-S, p-s, 7. Caller ID 3-69

140 Issue 1.0 Table 3-3 Keys for Entering Names When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad digit... When you want to... 8 Enter characters: T-V, t-v, 8. 9 Enter characters: W-Z, w-z, 9. 0 Enter characters: 0! # $ % & ( ) ô Õ ú å ä ö ü Enter characters: +, -. / : ; < = >? π Ω # # = Accepts an entry (only required if two letters on the same key are needed - ex: TOM). Pressing # again = Space. (In programming mode, use the right arrow Softkey instead to accept and/or add a space.) CONF CLEAR Clear the character entry one character at a time. Clear all the entries from the point of the flashing cursor and to the right. 9. Press HOLD. The display shows: SET SYS 10. Press SPK. The terminal returns to an idle condition. To store a Caller ID number in a station Speed Dial bin: 1. With a keyset in an idle condition the display shows: 1-01 FRI 09:00AM 301 STA 301 LIST DIR ICM PROG 2. Press the LIST Soft Key. The display shows: LIST MENU Redial CID 3-70 Caller ID

141 Issue Press the CID Soft Key (Caller ID). The display shows: ## = List Number xx = Caller ID number mm-dd hh:mm = incoming date and time = Preview List = Next List Store = Store in List DEL = Delete from List ##: xxxxxxxxxxxxx mm-dd hh:mm Store DEL 4. Press the STORE Soft Key. The display shows: ##: xxxxxxxxxxxxx mm-dd hh:mm STA SYS TELBK ## = List Number xx = Caller ID number mm-dd hh:mm = incoming date and time STA = Store in a Station Speed Dial bin SYS = Store in Common Speed Dial bin 5. Press the STA Soft Key. The display shows: Store to ENTER BIN 6. Dial the bin number in which the number is to be stored or dial 1-9, 0. If you press HOLD, the next available bin will be used. The display shows: SPD ##: xxxxxxxxxxxxx xxxxxxxxxxxxx If all bins are used, the display shows TABLE IS FULL. 7. Press HOLD. The display shows: SPD ## xxxxxxxxxxxxx - 8. If required, enter the name to be associated with the stored number. Caller ID 3-71

142 Issue 1.0 Table 3-4 Keys for Entering Names When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad digit... When you want to... 1 Enter characters: [ ] ^ _ ` { } Á À Â Ã Æ Ç É Ê ì ó 0 2 Enter characters: A-C, a-c, 2. 3 Enter characters: D-F, d-f, 3. 4 Enter characters: G-I, g-i, 4. 5 Enter characters: J-L, j-l, 5. 6 Enter characters: M-O, m-o, 6. 7 Enter characters: P-S, p-s, 7. 8 Enter characters: T-V, t-v, 8. 9 Enter characters: W-Z, w-z, 9. 0 Enter characters: 0! # $ % & ( ) ô Õ ú å ä ö ü Enter characters: +, -. / : ; < = >? π Ω # # = Accepts an entry (only required if two letters on the same key are needed - ex: TOM). Pressing # again = Space. (In programming mode, use the right arrow Softkey instead to accept and/or add a space.) CONF CLEAR Clear the character entry one character at a time. Clear all the entries from the point of the flashing cursor and to the right. 9. Press HOLD. The display shows: KEY PROG STA 10. Press SPK. The terminal returns to an idle condition Caller ID

143 Issue 1.0 Temporary Memory / Call History / Missed Call An unanswered call will cause the Call History key (Program or SC 751: 08) to flash, indicating a new call has been placed in the temporary memory. If enabled in programming, the terminal s display will show CHECK LIST. If the is reset or loses power, the call history is cleared. 1. Press the Call History key (Program or SC 751: 08) or press the LIST Soft Key and CID. The round key in the center of the Navigation Pad + 1 (Missed Calls) can also be pressed to view the missed calls. The last addition to the list is displayed. 2. Press the ARROW DOWN Soft Key to scroll through the list of numbers in memory. 3. Press the DEL Soft Key to delete the entry and scroll to the next entry. 4. The Call History key will remain on as long as entries remain in memory. 5. To place a call back to a number in the temporary memory list, with the number to be dialed displayed, press a line, loop or CALL key. The outgoing call is placed. Add/Delete Digits to Temporary Memory / Call History 1. Press the Caller ID Log History key (Program or SC ) or press the LIST - CID Soft Key to view the Caller ID list. 2. Use the up and down arrow Soft Keys to display the Caller ID to be edited. 3. Press the HOLD key. Caller ID 3-73

144 Issue If Program is not defined (no entry), the display shows: EDIT MODE <- CNCL DEL -> The flashing digit indicates the cursor location. Using the left and right arrow Soft Keys to move the cursor to the location where digits are to be added to deleted. To Delete Digits: Press the DEL Soft Key. To Add Digits: Using the dial pad, press the digits to be added to the right of the cursor. If Program is defined, the display shows: EDIT MODE A_1 D_1 D_AC D1AC Pressing A_1 Soft Key: Adds the Long Distance code defined in Program to be beginning of the displayed number. Pressing D_1 Soft Key: Deletes the Long Distance code defined in Program from the beginning of the displayed number. Pressing D_AC Soft Key: Deletes the Area Code defined in Program from beginning of the displayed number. Pressing D_1AC Soft Key: Deletes the Long Distance code and Area Code defined in Program and from the beginning of the displayed number. 5. You can dial the changed number without saving by selecting a line/loop key or can save the changes by pressing the SAVE. To undo the changes made, press the UNDO Soft Key. Pressing the CHECK or CLEAR key will also cancel the edit. CHECKING YOUR ANSWERED/UNANSWERED CALLER ID CALLS To review the last 50 outside calls your extension received: 1. From an idle keyset, press the LIST Soft Key. 2. Press the CID Soft Key. 3. If deleting just one number, scroll to the number. If deleting all numbers in the Caller ID list, skip to Step Press the DEL Soft Key. The display shows: 01: SMITH JOHN * :45 One ALL 5. If deleting just one number, press the ONE Soft Key. If deleting all numbers in the LND list, press the ALL Soft Key Caller ID

145 Issue When deleting all numbers in the Caller ID list, the display then prompts for a confirmation. Press the YES Soft Key to delete all the numbers, or press the NO Soft Key to return to the previous display. 7. Press the CLEAR key to return the terminal to an idle state, or it will return to an idle state after approximately 30 seconds. Caller ID 3-75

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147 Issue 1.0 Central Office Calls, Answering Feature Central Office Calls, Answering Conditions None Operation To answer an incoming trunk call: 1. Lift handset. 2. At keyset, press flashing line key. If you don t have a line or loop key for a trunk call ringing your terminal, it rings an idle CALL key. If you have Ringing Line Preference, lifting the handset answers the call. You can dial after answering the call. This allows you, for example, to respond to computer-generated incoming calls. 1. If you know the specific line number, dial #9 + Line number ( ). To use Universal Answer to answer a call ringing over the Paging system: 1. At keyset, press idle CALL key. At single line set, lift handset. Depending on programming, this may answer the call and you can skip Step Dial #0. If you hear error tone, your extension s Class of Service prevents Universal Answer. Central Office Calls, Answering 3-77

148 Issue 1.0 To listen to the incoming trunk ring choices (keyset only): 1. Press idle CALL key. 2. Dial Select the ringing (1-8) and tone range (1-4) you want to check. 4. Go back to step 3 to listen to additional choices or press SPK to hang up. To change the pitch of your incoming trunk ring (keyset only): 1. Press idle CALL key. 2. Dial Select the ringing (1-8). 4. Press SPK to hang up Central Office Calls, Answering

149 Issue 1.0 Central Office Calls, Placing Feature Central Office Calls, Placing Conditions Not supported across AspireNet. Operation To place a call over a trunk group: 1. At keyset, press idle CALL key. At single line set, lift handset. 2. Dial Dial line group number (1-9 or ). 4. Dial number. 1. At keyset, press trunk group key (Program or SC 751: *02 + group). Also see the Loop Keys feature. 2. Dial number. To place a call using Trunk Group Routing: 1. At keyset, press idle CALL key. At single line set, lift handset. 2. Dial 9. If your has an Alternate Trunk Route Access code, you may dial that instead. Central Office Calls, Placing 3-79

150 Issue Dial number. 1. At keyset, press Trunk Group Routing key (Program or SC 752: *05). Also see the Loop Keys feature. 2. Dial number. To place a call over a specific trunk: 1. At keyset, press idle CALL key. At single line set, lift handset. 2. Dial #9. 3. Dial line number (e.g., 005 for line 5). 4. Dial number. 1. At keyset, press line key (Program or SC 752: * to 200). Also see the Loop Keys feature. 2. Dial number Central Office Calls, Placing

151 Issue 1.0 Central Telephone Book Feature Speed Dial Telephone Book Conditions None Operation New Registration: Registration allows the user to enter new data into the telephone book. 1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. When the keyset provides a Navigation Pad, the keyset does not need to be idle to access the Central Telephone Book. You can access the menu by pressing the DIR Navigation Pad (right). TELBK is displayed on Soft Key Press the TELBK Soft Key. The display indicates the following: 1:REGIST 2:SEARCH 3:SETTING 4:DeleteAll 1: 2: 3: 4: 3. Press Soft Key 1 for Registration. Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen. 4. If 2 Telephone Books are defined in Program and : Press Soft Key 1 or 2 to select the Telephone Book to register new data. [REGIST DATA] TLBK1 TLBK2 By default, the user will search by name (indicated by the [A] in the upper right-hand corner of the display. Soft Key 1 will step through the different search options (numbers, Kana, alpha). To search by number, press the NUM Soft Key - the [A] changes to [1]. Central Telephone Book 3-81

152 Issue Input the name (up to 12 digits) and press the HOLD button. TLBK1:INPUT NAME [A] < NUM TLBK1:INPUT NAME [A] ABC < NUM 6. Using the dial pad, select the Group number. TLBK1:SELECT GROUP 1:GROUP1 2:GROUP2 3:GROUP3 4:GROUP4 7. Enter the number to be stored and press HOLD. TLBK1:INPUT NUMBER ABC Enter the bin number where the telephone number is to be stored and press HOLD. The next available bin number is automatically displayed. TLBK1:REGIST MEMORY >000 [0-299] 9. The display indicates the bin number as registered with the following display. This display will remain for approximately three seconds or you can press the CONF or FEATURE button to continue. MEMORY:000 REGISTERED REGISTED DATA 1/300 Name Search: A user can search the Central Telephone Book by name. 1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. When the keyset provides a Navigation Pad, the keyset does not need to be idle to access the Central Telephone Book. You can access the menu by pressing the DIR Navigation Pad (right). TELBK is displayed on Soft Key Press the TELBK Soft Key. The display indicates the following: 1:REGIST 2:SEARCH 3:SETTING 4:DeleteAll 1: 2: 3: 4: 3. Press Soft Key 2 for Search. Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen Central Telephone Book

153 Issue If 2 Telephone Books are defined in Programs and : Press Soft Key 1 or 2 to select the Telephone Book to search. [SEARCH TELBOOK] TLBK1 TLBK2 TLBK1:SEARCH NAME [A] < NUM MENU By default, the user will search by name (indicated by the [A] in the upper right-hand corner of the display. Soft Key 1 will step through the different search options (numbers, Kana, alpha). To search by number, press the NUM Soft Key - the [A] changes to [1]. 5. Enter the search characters. TLBK1:SEARCH NAME [A] ABC < NUM MENU 6. Press the Volume Up or Volume Down keys to search. 1:ABC 3:ABC To dial the selected name, press the CALL or SPK key. To view the detail of the flashing item, press the HOLD key. You can then press the CALL or SPK key to dial the number. 2:ABC2 4:ABC4 Pressing the item number on the dial pad selects an item. Pressing the CONF or FEATURE key will back up the view to the previous screen. [ 0] TEL G:Group 01 CHG DEL. Group Search: A user can search the Central Telephone Book by group name. 1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. When the keyset provides a Navigation Pad, the keyset does not need to be idle to access the Central Telephone Book. You can access the menu by pressing the DIR Navigation Pad (right). TELBK is displayed on Soft Key Press the TELBK Soft Key. The display indicates the following: 1:REGIST 2:SEARCH 3:SETTING 4:DeleteAll 1: 2: 3: 4: Central Telephone Book 3-83

154 Issue Press Soft Key 2 for Search. Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen. 4. If 2 Telephone Books are defined in Program and : Press Soft Key 1 or 2 to select the Telephone Book to search. [SEARCH TELBOOK] TLBK1 TLBK2 TLBK1:SEARCH NAME [A] < NUM MENU By default, the user will search by name (indicated by the [A] in the upper right-hand corner of the display. Soft Key 1 will step through the different search options (numbers, Kana, alpha). To search by number, press the NUM Soft Key - the [A] changes to [1]. 5. Press Soft Key 2 for Menu. 6. Press Soft Key 2 for Group. 7. Using the dial pad, select the group to search, then press HOLD. 8. Press the Volume Up or Volume Down keys to search. 9. To dial the selected name, press the CALL or SPK key. To view the detail of the flashing item, press the HOLD key. You can then press the CALL or SPK key to dial the number. [SEARCH MENU] NAME GRP NUM MEM TLBK1:SEARCH GROUP 1:Group 01 2:Group 02 3:Group 03 4:Group 04 1:ABC 3:ABC :ABC 3:ABC :ABC2 4:ABC4 2:ABC2 4:ABC4 Pressing the item number on the dial pad selects an item. Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen. [ 0] TEL G:Group 01 CHG DEL Central Telephone Book

155 Issue 1.0 Telephone Number Search: A user can search the Central Telephone Book by number. 1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. When the keyset provides a Navigation Pad, the keyset does not need to be idle to access the Central Telephone Book. You can access the menu by pressing the DIR Navigation Pad (right). TELBK is displayed on Soft Key Press the TELBK Soft Key. The display indicates the following: 1:REGIST 2:SEARCH 3:SETTING 4:DeleteAll 1: 2: 3: 4: 3. Press Soft Key 2 for Search. Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen. 4. If 2 Telephone Books are defined in Program and : Press Soft Key 1 or 2 to select the Telephone Book to search. [SEARCH TELBOOK] TLBK1 TLBK2 TLBK1:SEARCH NAME [A] < NUM MENU 5. Press Soft Key 2 for Menu. 6. Press Soft Key 3 for Number. 7. Enter the search number(s). [SEARCH MENU] NAME GRP NUM MEM TLBK1:SEARCH NUMBER MENU At least one digit must be entered before the search can be done. TLBK1:SEARCH NUMBER 9203 MENU 8. Press the Volume Up or Volume Down keys to search. 1:ABC 3:ABC :ABC2 4:ABC4 Central Telephone Book 3-85

156 Issue To dial the selected name, press the CALL or SPK key. To view the detail of the flashing item, press the HOLD key. You can then press the CALL or SPK key to dial the number. Pressing the item number on the dial pad selects an item. Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen. [ 0] TEL G:Group 01 CHG DEL. Search Memory: A user can search the Central Telephone Book by memory number. 1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. When the keyset provides a Navigation Pad, the keyset does not need to be idle to access the Central Telephone Book. You can access the menu by pressing the DIR Navigation Pad (right). TELBK is displayed on Soft Key Press the TELBK Soft Key. The display indicates the following: 1:REGIST 2:SEARCH 3:SETTING 4:DeleteAll 1: 2: 3: 4: 3. Press Soft Key 2 for Search. Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen. 4. If 2 Telephone Books are defined in Programs and : Press Soft Key 1 or 2 to select the Telephone Book to search. [SEARCH TELBOOK] TLBK1 TLBK2 TLBK1:SEARCH NAME [A] < NUM MENU 5. Press Soft Key 2 for Menu. [SEARCH MENU] NAME GRP NUM MEM 6. Press Soft Key 4 for Memory. TLBK1:SEARCH MEMORY > MENU [0-299] 3-86 Central Telephone Book

157 Issue Enter the memory number to be searched. At least one digit must be entered before the search can be done. TLBK1:SEARCH MEMORY > 0 MENU [0-299] 8. Press the Volume Up or Volume Down keys to search. [ 0] TEL G:Group 01 CHG DEL 9. To dial the selected name, press the CALL or SPK key. Pressing the CONF or FEATURE key will back up the view to the previous screen. Delete All Data: A user can delete all the Central Telephone Book information using the following steps. 1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. TELBK is displayed on Soft Key Press the TELBK Soft Key. The display indicates the following: 1:REGIST 2:SEARCH 3:SETTING 4:DeleteAll 1: 2: 3: 4: 3. Press Soft Key 4 for Delete All. Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen. 4. If 2 Telephone Books are defined in Programs and : Press Soft Key 1 or 2 to select the Telephone Book to search. [DELETE DATA] TLBK1 TLBK2 TLBK1:DELETE ALL DATA INPUT PWD:4DIGIT < 5. Enter the 4-digit password assigned in Program or through the "Setting" menu in the Central Telephone Book Soft Key menu. TLBK1:DELETE ALL DATA DELETE ALL TELBOOK DATA? Yes No Central Telephone Book 3-87

158 Issue Press Soft Key 3 (Yes) to delete all the entered data, or press Soft Key 4 (No) to back up. Pressing Soft Key 3 will then display the following: DELETED ALL TELBOOK DATA [DELETE DATA] TLBK1 TLBK2 7. Press the CONF or FEATURE key to back up the view to the previous screen. Change the Telephone Book Data: A user can change the Central Telephone Book data. 1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. TELBK is displayed on Soft Key Press the TELBK Soft Key. The display indicates the following: 1:REGIST 2:SEARCH 3:SETTING 4:DeleteAll 1: 2: 3: 4: 3. Press Soft Key 2 for Search. Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen. 4. If 2 Telephone Books are defined in Programs and : Press Soft Key 1 or 2 to select the Telephone Book to search. [SEARCH TELBOOK] TLBK1 TLBK2 TLBK1:SEARCH NAME [A] < NUM MENU 5. Press Soft Key 2 for Menu. [SEARCH MENU] NAME GRP NUM MEM 6. Press the appropriate Soft Key to search by Name, Group, Number, or Memory Number. (Refer to the operations above for details on the specific steps for the option you select.) 7. Locate the entry to be changed and press HOLD to display the details of the entry. [ 0] TEL CHG DEL. Dial 3-88 Central Telephone Book

159 Issue Press the CHG Soft Key 1 for Change. TLBK1 :CHANGE DATA N:ABC G:Group To change the name, press HOLD and enter the new name. Press HOLD. You can now change the group or memory number or press CONF to exit. To change the memory number, press the Up key on the Navigation Pad, and at the ENTER REGIST MEMORY display, press HOLD. Select the new memory number to be used for the number and press HOLD. Press Soft Key 3 to overwrite the current information or press Soft Key 4 to cancel and allow you to select a new memory number. You can now select a new entry to edit or press CONF to exit. To change the group and memory number, press the Right key on the Navigation Pad, press HOLD, then using the dial pad, select the group number to be assigned. The display flashes the saved telephone number - press HOLD.You can now change the telephone number, then press HOLD. At the ENTER REGIST MEMORY display, press HOLD. Select the new memory number to be used for the number and press HOLD. Press Soft Key 3 to overwrite the current information or press Soft Key 4 to cancel and allow you to select a new memory number. You can now select a new entry to edit or press CONF or FEATURE to exit. Delete an Entry in the Telephone Book: A user can delete one entry in the Central Telephone Book. 1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. TELBK is displayed on Soft Key Press the TELBK Soft Key. The display indicates the following: 1:REGIST 2:SEARCH 3:SETTING 4:DeleteAll 1: 2: 3: 4: 3. Press Soft Key 2 for Search. Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen. 4. If 2 Telephone Books are defined in Programs and : Press Soft Key 1 or 2 to select the Telephone Book to search. [SEARCH TELBOOK] TLBK1 TLBK2 TLBK1:SEARCH NAME [A] < NUM MENU 5. Press Soft Key 2 for Menu. [SEARCH MENU] NAME GRP NUM MEM Central Telephone Book 3-89

160 Issue Press the appropriate Soft Key to search by Name, Group, Number, or Memory Number. (Refer to the operations above for details on the specific steps for the option you select.) 7. Locate the entry to be changed and press HOLD to display the details of the entry. [ 0] TEL CHG DEL. Dial 8. Press the DEL Soft Key 2 for Delete. TLBK1 :DELETE DATA DELETE DATA? Yes No 9. Press Soft Key 3 (Yes) to delete the record or press Soft Key 4 (No) to cancel the deletion process. Pressing Yes displays the following: DELETE COMPLETE! 10. Press CONF or FEATURE as needed to exit out of the displays or press CLEAR to return the terminal to an idle state. Registering Caller ID to the Central Telephone Book: While reviewing the Caller ID list, a user can add a record into the Central Telephone Book with the following operation. This function can only be performed if the Central Telephone Book is unlocked. 1. From an idle keyset, press Soft Key 1 for List. 2. Press Soft Key 2 for CID. 3. Use the Arrow Up and Arrow Down Soft Keys to display the desired Caller ID record. 4. Press Soft Key 3 for Store. 5. Press Soft Key 3 for TELBK. 01: ABC1 * MM-DD HH:TT OneT Abb TELBK 6. If 2 Telephone Books are defined in Programs and : Press Soft Key 1 or 2 to select the Telephone Book in which the number should be stored. 01: ABC1 * MM-DD HH:TT TLBK1 TLBK2 7. To enter/change the name, press HOLD and enter the new name. Press HOLD Central Telephone Book

161 Issue To enter the group number, press HOLD, then using the dial pad, select the group number to be assigned. The display flashes the saved telephone number - press HOLD. You can now change the telephone number, then press HOLD. At the ENTER REGIST MEMORY display, press HOLD. Select the new memory number to be used for the number and press HOLD. If the memory number selected was already defined, press Soft Key 3 to overwrite the current information or press Soft Key 4 to cancel and allow you to select a new memory number. You can now select a new entry to edit or press CONF or FEATURE to back up the displayed window. Registering a LND to the Central Telephone Book: While reviewing the Last Number Dialed (LND) list, a user can add a record into the Central Telephone Book with the following operation. This function can only be performed if the Central Telephone Book is unlocked. 1. From an idle keyset, press Soft Key 1 for List. 2. Press Soft Key 1 for Redial. 3. Use the Arrow Up and Arrow Down Soft Keys to display the desired LND record. 4. Press Soft Key 3 for Store. 5. Press Soft Key 3 for TELBK. REDIAL-01 * OneT Abb TELBK 6. If 2 Telephone Books are defined in Programs and : Press Soft Key 1 or 2 to select the Telephone Book in which the number should be stored. REDIAL-01 * TLBK1 TLBK2 7. To enter/change the name, press HOLD and enter the new name. Press HOLD. 8. To enter the group number, press HOLD, then using the dial pad, select the group number to be assigned. The display flashes the saved telephone number - press HOLD. You can now change the telephone number, then press HOLD. At the ENTER REGIST MEMORY display, press HOLD. Select the new memory number to be used for the number and press HOLD. If the memory number selected was already defined, press Soft Key 3 to overwrite the current information or press Soft Key 4 to cancel and allow you to select a new memory number. You can now select a new entry to edit or press CONF or FEATURE to back up the displayed window. Central Telephone Book 3-91

162 Issue 1.0 SETTINGS Changing the Group Name: 1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. TELBK is displayed on Soft Key Press the TELBK Soft Key. The display indicates the following: 1:REGIST 2:SEARCH 3:SETTING 4:DeleteAll 1: 2: 3: 4: 3. Press Soft Key 3 for Setting. Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen. [SETTING] GrpNameEdit LOCK PWD 4. If 2 Telephone Books are defined in Programs and : Press Soft Key 1 or 2 to select the Telephone Book to edit. [SELECT TELBK] TLBK1 TLBK2 5. Press Soft Key 1 for Group Name Edit. 6. Using the dial pad, select the Group number. TLBK1:SELECT GROUP 1:GROUP1 2:GROUP2 3:GROUP3 4:GROUP4 7. Enter the new name to be stored and press HOLD. TLBK1:GRP NAME Group 01< NUM [A] 8. The display indicates "REGISTERED!" then returns to the Select Group display. TLBK1:SELECT GROUP 1:GROUP1 2:GROUP2 3:GROUP3 4:GROUP4 9. You can now edit another group name, press CONF or FEATURE to return to the previous menu display, or press CLEAR to exit Central Telephone Book

163 Issue 1.0 Locking/Unlocking a Telephone Book: Locking a Telephone Book will prevent any changes to it until the book is unlocked. 1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. TELBK is displayed on Soft Key Press the TELBK Soft Key. The display indicates the following: 1:REGIST 2:SEARCH 3:SETTING 4:DeleteAll 1: 2: 3: 4: 3. Press Soft Key 3 for Setting. Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen. [SETTING] GrpNameEdit LOCK PWD 4. Press Soft Key 3 for Lock. 5. If the Telephone Book is unlocked: [LOCK TELBOOK] INPUT PWD:4DIGIT < If the Telephone Book is locked: [UNLOCK TELBOOK] INPUT PWD:4DIGIT < 6. Enter the password as defined Program (default: 0000). If the Telephone Book is locked: THE TELBOOK IS LOCKED If the Telephone Book is unlocked: THE TELBOOK IS UNLOCKED 7. You can now press CONF or FEATURE to return to the previous menu display or press CLEAR to exit. Lock/Unlock a Telephone Book Using a Service Code: 1. Press the CALL key. 2. Enter the Lock Telephone Book service code (Program ). Central Telephone Book 3-93

164 Issue Enter the destination extension number. 4. Enter the extension s password defined in Program Edit the Password for Locking/Unlocking a Telephone Book: Locking a Telephone Book will prevent any changes to it until the book is unlocked. This operation changes the password a user would enter to lock/unlock the Telephone Book. 1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. TELBK is displayed on Soft Key Press the TELBK Soft Key. The display indicates the following: 1:REGIST 2:SEARCH 3:SETTING 4:DeleteAll 1: 2: 3: 4: 3. Press Soft Key 3 for Setting. Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen. [SETTING] GrpNameEdit LOCK PWD 4. Press Soft Key 4 for Password. 5. Using the dial pad, enter the current password as defined Program (default: 0000). [CHANGE PWD] INPUT PWD:4DIGIT **** < 6. Enter the new 4-digit password. [CHANGE PWD] INPUT NEW PWD:4DIGIT **** < 7. The display indicates NEW PASSWORD IS SET and then returns to the following display: [SETTING] GrpNameEdit LOCK PWD 8. You can now press CONF or FEATURE to return to the previous menu display or press CLEAR to exit Central Telephone Book

165 Issue 1.0 Class of Service Feature Class of Service Conditions None Operation To change an extension s Class of Service (via Service Code 677): 1. Press idle CALL key. 2. Dial Dial the extension number you want to change. You see: MODE1:nn Press HOLD to leave the current value unchanged. The extension you dial may be set to block your attempt to change their Class of Service. 4. Enter the Day 1 Mode Class of Service for the extension you selected in step 3 and press HOLD. You see: MODE2:nn Press HOLD to leave the current value unchanged. 5. Enter the Night 1 Mode Class of Service for the extension you selected in step 3 and press HOLD. You see: MODE3:nn Press HOLD to leave the current value unchanged. 6. Enter the Midnight 1 Mode Class of Service for the extension you selected in step 3 and press HOLD. You see: MODE4:nn Press HOLD to leave the current value unchanged. 7. Enter the Rest 1 Mode Class of Service for the extension you selected in step 3 and press HOLD. You see: MODE5:nn Press HOLD to leave the current value unchanged. Class of Service 3-95

166 Issue Enter the Day 2 Mode Class of Service for the extension you selected in step 3 and press HOLD. You see: MODE6:nn Press HOLD to leave the current value unchanged. 9. Enter the Night 2 Mode Class of Service for the extension you selected in step 3 and press HOLD. You see: MODE7:nn Press HOLD to leave the current value unchanged. 10. Enter the Midnight 2 Mode Class of Service for the extension you selected in step 3 and press HOLD. You see: MODE8:nn Press HOLD to leave the current value unchanged. 11. Enter the Rest 2 Mode Class of Service for the extension you selected in step 3 and press HOLD. You see: ICM DIAL 12. Go to step 3 and enter another extension number. Press SPK to hang up Class of Service

167 Issue 1.0 Conference Feature Conference Conditions The Remote Conference feature is not supported on the. Operation To establish a Conference: Keyset 1. Establish Intercom or trunk call. 2. Press CONF or Conference key (Program or SC 751: 07). 3. Dial extension you want to add. Access outside call Retrieve call from Park orbit. To get the outside call, you can either press a line key or dial a trunk/trunk group code. You can optionally go back to step 2 to add more parties to your Conference. 4. When called party answers, press CONF or Conference key twice. If you cannot add additional parties to your Conference, you have exceeded the Conference limit. With a Super Display keyset, the trunk name (for outgoing calls) or Caller ID (for incoming calls, if available) will be displayed in the one-touch bin number display area for up to 10 calls. If the call being added is busy/unanswered: With an outside call and line/loop keys: Press the line/loop key for a call previously added to the Conference. Press CONF twice to re-establish the Conference call. The unwanted call is dropped. Adding an Intercom call to a Conference call: Press the CNCL Soft Key on the display keyset then press the BEGIN Soft Key or the CONF key to re-establish the Conference. If using a non-display terminal, press the CONF key twice. 5. Repeat steps 2-4 to add more parties. Conference 3-97

168 Issue 1.0 Single Line Set / 2-Button Terminal 1. Establish Intercom or trunk call. 2. Single Line Set Hookflash and dial #1. 2-Button Terminal Press HOLD and dial #1. 3. Dial extension you want to add. Access trunk call. Retrieve call from Park orbit. 4. Single Line Set Hookflash and repeat step 3 to add more parties. Hookflash twice to set up the Conference. 2-Button Terminal Press HOLD and repeat step 3 to add more parties. Press HOLD twice to set up the Conference. If you cannot add additional parties to your Conference, you have exceeded the Conference limit. To Split (alternate) between the parties in Conference: Keyset 1. Press CONF (TRF) or Conference key (Program or SC 751: 07). 2. Dial Split service code (794). Repeat this procedure to alternate between the remaining parties in the Conference. Press CONF or Conference key twice to set up the Conference again. Single Line Set 1. Hookflash and dial 794. Repeat this procedure to alternate between the remaining parties in the Conference. Hookflash twice to set up the Conference again Conference

169 Issue 1.0 To drop an outside call from the Conference: 1. Press HOLD to place the Conference call on Hold. 2. Hang up. The lines involved in the Conference will ring back separately to the terminal. 3. Answer and disconnect the unwanted outside call. 4. To re-establish the Conference, answer the remaining call pressing CONF after each call is answered. Press CONF twice when all calls have been answered. To exit a Conference without affecting the other parties when another ICM user is part of the Conference: If there is no other ICM user included in the Conference, in order to exit without disconnecting the outside parties, refer to Tandem Trunking (Unsupervised Conference) on page Hang up. If you press Hold while on a call with two outside callers, the outside callers hear Music on Hold. To Barge In to Conference Call: 1. Pick up the handset or press SPK and dial the service code (710=default). If the terminal doesn t have the proper COS, a warning tone is sent. After the user hangs up, the will automatically place a Callback to the extension. 2. Dial the extension number or press a DSS key of a terminal within a Conference call. When a new call is added to the conference, an intrusion tone is heard by all parties in the Conference, depending on programming, and all display keysets show the joined party. If a Conference is not possible: - the extension user will hear a warning tone - the DISA user will be rerouted to the defined ring group - the tie line user will hear a busy tone. Not available for DISA or tie line trunks: 1. Dial the extension number of the internal party. 2. Dial the single digit service code. Instead of the single digit service code, the service code 710 can also be dialed at this point. Conference 3-99

170 Issue 1.0 To Transfer a Call Into a Conference: 1. While on a call, press HOLD. 2. Dial the Transfer to Conference service code (default=624). If the terminal doesn t have the proper COS, a warning tone is sent. After the user hangs up, the will automatically place a Callback to the extension. The display shows "Transfer to Conf. ICM Dial". 3. Dial the extension number or press a DSS key of a terminal within a Conference call. If an error tone is heard, Barge In is not enabled for the extension and the call will not go through. Retrieve the call by pressing the flashing line or CALL key or hang up and the call will recall the extension. When the call is transferred into the Conference, an intrusion tone is heard by all parties in the conference, depending on the entries in Program and Program 80-01, and all display keysets will show the joined party. To cancel the transfer, press the flashing line or CALL key to retrieve the call. 4. Hang up. Break Up the Conference But Retain the Trunk Calls 1. While on an active Conference call, press HOLD. 2. Select the line or loop key of the caller you wish to talk to. Any intercom calls, which were involved in the Conference, will be disconnected. Dropping a Party From the Conference 1. While on an active Conference call, press the line/loop key of the party to retain. This action will retain any intercom calls involved in the Conference. With a Super Display Telephone, press the one-touch bi-number of the party to be dropped. With a Super Display keyset, the trunk name (for outgoing calls) or Caller ID (for incoming calls, if available) will be displayed in the one-touch bin number display area for up to 10 calls Conference

171 Issue 1.0 Department Calling Feature Department Calling Conditions None Operation To call a department: 1. At keyset, press idle CALL key. At single line set, lift handset. 2. Dial department s extension number. The routes the call to the first free terminal in the department. Pressing the # key can then call the next extension in the group. 3. Optional: To manually ring all members of the group, dial the single digit service code assigned for All Member Ring (Program ). To log out of your Department Group: While you are logged out, Department Calling cannot route calls to your extension. 1. Press idle CALL key. 2. Dial Press Department Calling Log In key (Program or SC 751: 46). The key lights while you are logged out. Department Calling 3-101

172 Issue 1.0 To log back in to your Department Group: While you log back in, Department Calling will route calls to your extension. 1. Press idle CALL key. 2. Dial Press Department Calling Log In key (Program or SC 751: 46). The key goes out when you log back in. Department Group Line Forwarding Method 1: Set or Change the Destination and Forward the Line: 1. Lift the handset. 2. Dial Dial the Department Group number (01-64) to be defined. 4. Select the time mode (1-8) to be defined. 5. Enter the telephone number which should be the destination of the forwarded trunk. The number will be stored in the Speed Dial bin number assigned in Program This entry will overwrite any existing number defined in the bin. 6. Press HOLD to accept the entry. 7. Repeat from Step 3 to define another time mode entry or hang up. Cancel the Line Forwarding: 1. Lift the handset. 2. Dial Dial the Department Group number (01-64) to be defined. 4. Select the time mode (1-8) to be defined. 5. Press the CLEAR key. 6. Hang up Department Calling

173 Issue 1.0 Method 2 (follows the pre-defined destination in Program ): Set Automatic Trunk Forwarding: 1. Lift the handset. 2. Dial 102. The Speed Dial bin must be defined in in order for the line to forward. 3. Dial the Department Group number (01-64) to be defined. 4. Hang up. Cancel Automatic Trunk Forwarding: 1. Lift the handset. 2. Dial Dial the Department Group number (01-64) to be defined. 4. Hang up. Delayed Transfer: Set the Destination for a Department Group With No Answer: 1. Lift the handset. 2. Dial Dial the Department Group number (01-64) to be defined. 4. Hang up. Cancel the Delayed Transfer for a Department Group: 1. Lift the handset. 2. Dial Dial the Department Group number (01-64) to be defined. 4. Hang up. Department Calling 3-103

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175 Issue 1.0 Department Step Calling Feature Department Step Calling Conditions None Operation To make a Step Call: You step through Department Groups set in Program Place call to busy Department Group member. Place call to Department Group pilot number. 2. Dial #. Press Step Call key (Program or SC 751: 36). 3. Repeat step 2 to call other Department Group members. Department Step Calling 3-105

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177 Issue 1.0 Dial Number Preview Feature Dialing Number Preview Conditions None Operation To use Dial Number Preview to place a call (keyset only): 1. Do not lift the handset or press the Speaker or Call keys. 2. Dial. 3. To preview any number, dial the number you wish to call. To preview a Speed Dial System/Group number, press Redial and dial the Speed Dial System/Group bin number you want to call. The number is displayed. 4. To dial out the displayed trunk number, press a Line/Trunk Group key. If the previewed number is a trunk access code (e.g., 9), you can press Speaker instead. To dial an Intercom number, press Speaker. To cancel the number without dialing it out, press Hold. Dial Number Preview 3-107

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179 Issue 1.0 Dial Pad Confirmation Tone Feature Dial Pad Confirmation Tone Conditions None Operation To enable/disable Dial Pad Confirmation Tone: 1. Press idle CALL key. 2. Dial 724. Dial Pad Confirmation Tone 3-109

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181 Issue 1.0 Direct Inward Dialing (DID) Feature Direct Inward Dialing (DID) Conditions None Operation Data DID calls ring extensions like normal trunk calls. Manually Changing a Time Pattern: 1. Press DID Mode Switch key (Program or SC 751: 88) or dial the service code (defined in Program ). 2. Enter the DID Conversation Table Number (1-100). 3. Enter the time pattern to be assigned (1-8). Direct Inward Dialing (DID) 3-111

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183 Issue 1.0 Direct Inward Line (DIL) Feature Direct Inward Line (DIL) Conditions None Operation To answer a call on your Direct Inward Line: 1. Lift handset. 2. At keyset, press flashing line key for DIL. If you don t have a line key for the DIL, the DIL rings an idle CALL key. If you have Ringing Line Preference, lifting the handset answers the call. If you don t answer the call, it may ring other extensions (i.e., the DIL No Answer Ring Group). To place a call on your Direct Inward Line: 1. Lift handset. 2. At keyset, press line key for DIL. Dial #9 and the DIL trunk number (e.g., 005). Dial 704 and the DIL trunk group number (e.g., 05). Dial 9 for Trunk Group Access. 3. Dial number. Direct Inward Line (DIL) 3-113

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185 Issue 1.0 Direct Inward System Access (DISA) Feature Direct Inward System Access (DISA) Conditions None Operation To place a DISA call into the (from any 2500 type terminal): 1. Dial the telephone number that rings the DISA trunk. 2. Wait for the DISA trunk to automatically answer with a unique dial tone. 3. Dial the 6-digit DISA password (access code). 4. Wait for a second unique dial tone. 5. Dial an extension ( ). Dial 9 for Trunk Group Routing or ARS. Dial Alternate Trunk Route Access Code (if enabled). Dial a trunk group number (1-100) for an outside call. Dial #9 + a trunk number (01-64 or ) for an outside call. Dial #2 + Common Speed Dialing bin number. Dial 0 for the operator. Dial an Internal Paging Zone number (0, 1-9, 00, 01-64). Direct Inward System Access (DISA) 3-115

186 Issue 1.0 Dial an External Paging Zone number (1-8 or 0 for All Call). Dial a busy extension number to barge in to a call. To forward an extension s calls using a DISA call into the (from any 2500 type terminal): 1. Dial the telephone number that rings the DISA trunk. 2. Wait for the DISA trunk to automatically answer with a unique dial tone. 3. Dial the 6-digit DISA password (access code). 4. Wait for a second unique dial tone. 5. Dial the Call Forward service code (as defined in Program through ). 6. Dial the number of the extension to be forwarded. 7. Dial 1 to set Call Forwarding or 0 to cancel Call Forwarding. 8. Dial the extension number to which the calls will be forwarded. To use the Continue code to extend a DISA call: 1. An external call connects to an external number a by DISA caller. 2. After the programmed time (Program ), a warning tone is heard and the user dials the Continue code (Program ) to extend the conversation. 3. After the programmed time (Program ), the warning tone is heard again. After the programmed time (Program ), the call is disconnected. Remote Feature Setup with DTMF: This feature can be used without having a VRS installed. However, without a VRS, the caller will not hear any messages as indicated below. 1. An outside caller dials in on a DISA trunk. 2. The answers the call. 3. The outside caller dials the Remote Feature Setup service code defined in (default: no entry). The caller hears "Please dial the extension number". If an incorrect extension number is dialed, the caller hears "That is an invalid entry. Please dial the extension number." Direct Inward System Access (DISA)

187 Issue Dial the extension number for which a feature is to be activated/deactivated. The caller hears "Please enter the required service code". If an incorrect service code is dialed, the caller hears "That is an invalid entry. Please enter the required service code." 5. The outside caller can now dial the service code for the feature to be activated/deactivated. When the function setting via DISA has succeeded, the caller hears the fixed message "The setting has been activated". The LCD indication at the extension changes in accordance with the set function. Direct Inward System Access (DISA) 3-117

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189 Issue 1.0 Direct Station Selection (DSS) Console Feature Direct Station Selection (DSS) Console Conditions None Operation Calling an extension from your DSS Console: 1. Press the desired DSS Console key. If the call voice-announces, you can make it ring by dialing 1. If you don t have Handsfree, you must lift handset to speak. Extension Busy Lamp Field Business Mode: When the DSS key is Red and... On Off Flashing Fast Page Switching Key: Flashing Slow Message Waiting Key: On The assigned extension is... Busy on a call, Line Ringing call on hold or recalling, or has message Idle In Do Not Disturb or Call Forwarding Immediate is set Using the Page Switching key, the console is displaying the second level of extensions. The console is displaying extensions which have Message Waiting indications. Direct Station Selection (DSS) Console 3-119

190 Issue 1.0 Hotel Mode: When the DSS key is Red and... On Off Flashing Fast Message Waiting When the DSS key is Green and is... On Off The assigned extension is... Busy on a call, Line Ringing call on hold or recalling, or has message Idle In Do Not Disturb or Call Forwarding Immediate is set The assigned extension has... A new message No messages Wake Up When the DSS key is Green and is... On Flashing Fast Off Pressing the key toggles the function on/off. The assigned extension has... Wake Up Call set No answer on Wake Up Call No Wake Up Call Set Room Status When the DSS key is Green and is... On Flashing Fast Flashing Slow Flashing Medium Off Pressing the key toggles the function on/off. The assigned extension is/needs... Checked In and Clean Inspection Maid Required Maid in Room Checked Out (Clean and Available) ACD: When the DSS key is Red and... On Stutter Flashing Long Flashing Slow Stutter Flashing Off The assigned ACD agent is... Busy / Wrap Up Emergency Call Logged Out / Off Duty Logged In Normal Extension Direct Station Selection (DSS) Console

191 Issue 1.0 Business/ACD Mode: When the DSS key is Red and... On Stutter Flashing Long Flashing Slow Stutter Flashing Fast Flashing On Off The assigned extension is... Busy / Wrap Up Emergency Call Logged Out / Off Duty Logged In In Do Not Disturb or Call Forwarding Immediate is set Busy on a call, Line Ringing, on Hold, or has message Idle Placing a trunk call from your 24-Button DLS Console: 1. Press DSS Console key assigned to trunk. 2. Dial outside number. If you don t have Handsfree, you must lift the handset to speak. Trunk Busy Lamp Field When the DSS key is... On Off Flashing Slowly The assigned trunk is... Busy on a call Idle Ringing Answering a trunk call from your DSS Console: 1. Press flashing DSS Console key assigned to trunk. If you don t have Handsfree, you must lift the handset to speak. Parking an outside call when using a keyset as an operator s terminal (Program set to 1 ): 1. Press the ringing line/loop key. 2. Place the call in Personal Park by pressing an available Park key (13-24). To pick up the call, press the flashing Personal Park key. With this program set to 1, pressing CHECK and keys to verify the keys programming, the display will not indicate any function. Direct Station Selection (DSS) Console 3-121

192 Issue 1.0 Calling a Door Box from your DSS Console: 1. Press DSS Console key for Door Box you want to call (1-8). If you don t have Handsfree, you must lift the handset to speak. Door Box Busy Lamp Field When the DSS key is... On Off The assigned Door Box is... Busy or ringing in Idle Transferring a call using your DSS Console: 1. Place or answer call. If you are on an Intercom call, press HOLD before going to the next step. 2. Press Transfer to transfer the call. You cannot Transfer to an extension that is busy or in Do Not Disturb. 3. Press the DSS key for the extension to receive the transfer. If called party doesn t want the call, press flashing line or CALL key to retrieve it. 4. (Optional) Announce the call. Making an External Page using your DSS Console: 1. Press DSS Console External Page zone key (1-8). If the zone you want is busy, try again later. If you don t have Handsfree, you must lift the handset to speak. External Page Busy Lamp Field When the DSS key is... On Off The External Page zone is... Busy Idle Direct Station Selection (DSS) Console

193 Issue 1.0 Making an Internal Page using your DSS Console: 1. Press DSS Console Internal Page zone key (Group key 1-64). If the zone you want is busy, try again later. If you don t have Handsfree, you must lift the handset to speak. Internal Page Busy Lamp Field When the DSS key is... On Off The Internal Page zone is... Busy Idle Switching the Night Service mode from your DSS Console: 1. Press Night Service key (NIGHT, DAY, BREAK or NITE 2). Internal Page Busy Lamp Field When the key is ON... DAY NIGHT BREAK NITE 2 The is in the... Day 1 Mode Night 1 Mode Break 1 Mode Night 2 Mode Using a DSS Console key as a One-Touch or Programmable Function Key: A user can have DSS Console keys programmed as One-Touch Keys. These keys can be used for Direct Station Selection, Trunk Calling, Personal Speed Dial, Speed Dialing, and Service Code access. The stored service code cannot be longer than three digits. 1. Press DSS Console key for function. For example, you can forward your calls by pressing DSS Key destination. Your DSS key must have been previously programmed for the Call Forward feature. Direct Station Selection (DSS) Console 3-123

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195 Issue 1.0 Directed Call Pickup Feature Directed Call Pickup Conditions None Operation To use Directed Call Pickup to intercept a call to a co-worker s extension: 1. At keyset, press idle CALL key. At single line set, lift handset. 2. Dial **. 3. Dial number of extension whose call you want to intercept. If more than one call is coming in, the sets the priority for which call it will answer first. If you know the specific line number which is ringing, you can dial Line number ( ). With this option, you must be allowed access to the trunk in Programs and Directed Call Pickup 3-125

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197 Issue 1.0 Directory Dialing Feature Directory Dialing Conditions None Operation To use Directory Dialing from a display keyset: 1. Do not lift handset or press SPK. 2. Press Directory Dialing Soft Key. 3. Press Soft Key for Directory Dialing type: SPD = Speed Dialing menu EXT = Co-worker s extension number STA = Station retrieval menu TELBK = Central Telephone Book menu Directory Dialing follows any feature restrictions that your may have enabled. For example, if your extension cannot normally use Common Speed Dialing, Directory Dialing can t access it either. 4. Dial letter/number range for the party you want to call (e.g., dial 2 for A, B, C or 2). You can enter several letters to help narrow the search. Press # to enter additional letters on the same key (ex: TOM = 8666#6). 5. Press the Down Arrow Soft Key to jump to that section. 6. Press Volume or to scroll through the list. If you wait too long between your selections, Directory Dialing automatically cancels. 7. Lift handset or press DIAL, CALL1 or SPK to place the selected call. If you selected an outside call, the call will route according to your Trunk Group Routing/ARS setup. To cancel Directory Dialing: 1. Press CLEAR. Directory Dialing 3-127

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199 Issue 1.0 Display Messaging, Selectable Feature Selectable Display Messaging Conditions None Operation Please refer to Selectable Display Messaging on page for information on this feature. Display Messaging, Selectable 3-129

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201 Issue 1.0 Distinctive Ringing, Tones and Flash Patterns Feature Distinctive Ringing, Tones and Flash Patterns Conditions None Operation To listen to the incoming ring choices (keyset only): 1. Press idle CALL key. 2. Dial Dial 1 to check ringing for Intercom calls. Dial 2 to check ringing for trunk calls. 4. For Intercom calls, select the pitch you want to check (1-8). For trunk calls, select the pitch (1-8) and the tone (1-4) you want to check. Refer to Table 1-7 for the four Trunk Ring Tone Ranges and the selections within each range. 5. Go back to step 4 to listen to additional choices or press SPK to hang up. To change the pitch of your incoming ring (keyset only): 1. Press idle CALL key. 2. Dial Dial 1 to change ringing for Intercom calls. Dial 2 to change ringing for trunk calls. Distinctive Ringing, Tones and Flash Patterns 3-131

202 Issue Select the pitch (1-8). 5. Press SPK to hang up Distinctive Ringing, Tones and Flash Patterns

203 Issue 1.0 Do Not Disturb Feature Do Not Disturb Conditions With Version 4000 main software, if Program , VRS Fixed Messaging is enabled and no VMDB with VRS is installed, the DND tone will not be heard. Operation To activate or deactivate Do Not Disturb while your extension is idle: Keyset 1. Do not lift the handset. 2. Press DND key. Press idle CALL key and dial Dial the DND option code. 0 = Cancel DND 1 = Incoming trunk calls blocked 2 = Paging, incoming Intercom, Call Forwards and transferred trunk calls blocked 3 = All calls blocked 4 = Call Forwards blocked Single Line Terminal 1. Lift handset. 2. Dial 747. Do Not Disturb 3-133

204 Issue Dial the DND option code. 0 = Cancel DND 1 = Incoming trunk calls blocked 2 = Paging, incoming Intercom, Call Forwards and transferred trunk calls blocked 3 = All calls blocked 4 = Call Forwards blocked Do Not Disturb

205 Issue 1.0 Door Box Feature Door Box Conditions None Operation To call a Door Box: Keyset 1. Press idle CALL key. 2. Dial Dial Door Box Number (1-8). Single Line Terminal 1. Lift handset. 2. Dial Dial Door Box Number (1-8). To activate the Door Box strike: Keyset 1. While talking to the Door Box, press the Flash key. Single Line 500/2500 Terminal 1. While talking to the Door Box, hookflash. Door Box 3-135

206 Issue 1.0 To answer a Door Box chime: 1. Lift handset. If you are busy on a call, the CALL2 will flash, but there is no off-hook ringing. You can place your active call on hold and answer the Door Box call. Currently, the cordless terminals are not able to flash the Door Box to activate the door unlock Door Box

207 Issue 1.0 E911 Compatibility Feature E911 Compatibility Conditions None Operation Programming the IP Terminal for the 911 Dialing When Lock Feature Activated: The Lock button on the IP terminals will provide a user with the ability to prevent calls on their phone while away from their desk. This will prevent all calls from being dialed including 911. In order to allow anyone to dial 911 from a locked IP terminal, each terminal must be set up to override the lock function. Each IP terminal can have up to three emergency numbers defined which can be dialed when a terminal is locked. Perform the following steps on any IP terminal which may be used to dial an emergency number. 1. Enter the terminal s program mode by pressing HOLD CONF * #. 2. At the log-in screen, enter the user name (default: ADMIN) and password (default: ) and press the OK Soft Key. 3. Press Soft Key 6 for Application Setting. 4. Press Soft Key 5 for Emergency Call. 5. Press Soft Key 1, 2 or 3 for the emergency number entry. 6. Dial the emergency number to be allowed (ex: 911). 7. Press Soft Key 4 for OK to complete. 8. Continue pressing Soft Key 4 to exit (Exit-Exit-Save). The terminal will reset automatically.! Important! Once a locked terminal is used to dial an emergency number, the terminal will be unlocked until the Lock button is pressed again. E911 Compatibility 3-137

208 Issue 1.0 To place an emergency 911 call: When Dial 911 Routing Without Trunk Access is enabled Go to any terminal. 2. Lift handset or press idle CALL key. 3. Dial 911. When Dial 911 Routing Without Trunk Access is disabled Go to any terminal. 2. Lift handset or press idle CALL key. 3. Dial a trunk access code (e.g., 9) or press a line key. 4. Dial 911. To turn off the E911 Alarm at your terminal: 1. Lift handset or press idle CALL key. 2. Dial the E911 Alarm service code 786. The alarm goes off. (if you have a display terminal) 1. Press CLEAR once to turn off the alarm (if Program is set to have audible alarm). 2. Press CLEAR again to clear the alarm display E911 Compatibility

209 Issue 1.0 Forced Trunk Disconnect Feature Forced Trunk Disconnect Conditions None Operation To disconnect a busy trunk: Keyset 1. Press line key for trunk. Dial trunk access code (#9 + trunk number). You hear busy tone. Trunk numbers are Dial the Service Code (not set at default Program ). You hear confirmation beeps as the disconnects the trunk. You can now place a call on the free trunk. 3. Press line key for the trunk disconnected in Step 2. Dial the trunk access code (#9 + trunk number) for the trunk disconnected in Step 2. Single Line Terminal 1. Dial trunk access code (#9 + trunk number). You hear busy tone. Trunk numbers are Dial the Service Code (not set at default Program ). You hear confirmation beeps as the disconnects the line. Forced Trunk Disconnect 3-139

210 Issue Hookflash. You can now place a call on the free line. 4. Dial the trunk access code (#9 + trunk number) for the trunk disconnected in Step Forced Trunk Disconnect

211 Issue 1.0 Group Call Pickup Feature Group Call Pickup Conditions None Operation To answer a call ringing another terminal in your Pickup Group: 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. (Keyset only) Press Group Call Pickup key (Program or SC 751: 24). Dial 756 or *#. Service Code *# can pick up any call in the group, plus any Ring Group calls. Service Code 756 cannot pick up Ring Group calls. To answer a call ringing a terminal in another Pickup Group when you don t know the group number: 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. (Keyset only) Press Group Call Pickup key (Program or SC 751: 25). Dial 769. Group Call Pickup 3-141

212 Issue 1.0 To answer a call ringing a terminal in another Pickup Group when you know the group number: 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. (Keyset only). Press Group Call Pickup key (Program or SC 751: 26 + group). Dial 768 and the group number (1-9 or 01-64) Group Call Pickup

213 Issue 1.0 Handsfree Answerback/Forced Intercom Ringing Feature Handsfree Answerback/Forced Intercom Ringing Conditions None Operation To enable Handsfree Answerback for your incoming Intercom calls: 1. Press idle CALL key. 2. Dial Press SPK to hang up. This changes how a normal ICM call is received. The originating extension may still be able to change the call to Forced Intercom Ringing. To enable Forced Intercom Ringing for your incoming Intercom calls: 1. Press idle CALL key. 2. Dial Press SPK to hang up. This changes how a normal ICM call is received. The originating extension may still be able to change the call to Handsfree Answerback. To change the way your Intercom call signals the extension you are calling: 1. Dial 1. If ringing, your call voice-announces. If voice-announced, your call starts to ring the destination. This option is also available at single line terminals. Handsfree Answerback/Forced Intercom Ringing 3-143

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215 Issue 1.0 Headset Operation Feature Headset Operation Conditions None Operation To enable the headset: 1. Plug in the headset into the headset jack on the back of the terminal. 2. Program a Headset key (Program or SC 751: 05) and/or define a Headset service code (Program ). To use the headset on a call-by-call basis: 1. Press the Headset key. The Headset key lights when you are on a call. To disconnect, press the Headset key again. You can still use the handset or speakerphone for calls or respond to voice-announced Intercom calls with the headset plugged in. The headset only activates when the Headset key is pressed. Answer a ringing call by pressing the Headset key. Press the Headset key and then a line key to make a trunk call. Press the Headset key to get Intercom dial tone. If on a headset call, press the Headset key to hang up. Headset Operation 3-145

216 Issue 1.0 To use the headset automatically for all calls: 1. Enable Headset mode by entering the Headset service code defined in ( ). With this option, the handset can also be used at any time to answer/place calls. The speakerphone will not function except for handsfree answerback on incoming intercom calls. If a Headset key (Program or SC 751:05) is programmed, the Headset key lights when you re on a call. Answer a ringing call by pressing the SPK or Headset key. Press the SPK or Headset key and then a line key to make a trunk call. Press the SPK or Headset key to get Intercom dial tone. Hang up a call by pressing the SPK or Headset key. Using the Headset with Automatic Answer on a Keyset for ACD Agents: 1. With the keyset in an idle state, press the Check key. 2. Press the Headset key (Program or SC 751: 05) twice. 3. Press the Clear key to return the display to idle. The Headset key blinks when Automatic Headset is activated. To cancel Automatic Headset, repeat these steps Headset Operation

217 Issue 1.0 Hold Feature Hold Conditions None Operation SYSTEM HOLD To place an outside call on System Hold (Keyset Terminal Only): 1. Press HOLD. A line/loop/cap/call key flashes slowly while on Hold; flashes fast when recalling. To pick up an outside call on System Hold: Keyset Terminals 1. Press flashing line/loop/cap/call key. 1. If you know the specific line number, dial Line number ( ). EXCLUSIVE HOLD To place an outside call on Exclusive Hold: Keyset Terminals 1. Press Exclusive Hold key (Program or SC 751: 45). A line/loop/cap/call key flashes slowly while on Hold, flashes fast when recalling. Hold 3-147

218 Issue 1.0 Single Line Terminal 1. Hookflash. 2. Dial 749. To pick up an outside call on Exclusive Hold: Keyset Terminals 1. Press flashing line/loop/cap/call key. Single Line Set 1. Dial 759. PARK HOLD To place an outside call into a Park orbit (Keyset Terminal Only): 1. Press HOLD. GROUP HOLD To place a call on Hold so anyone in your Department Group can pick it up: Keyset Terminals 1. Press HOLD. 2. Dial Press SPK to hang up. Single Line Terminal 1. Hookflash. 2. Dial Hang up. To pick up a call on Group Hold: Keyset Terminals 1. Press idle CALL key. 2. Dial Hold

219 Issue 1.0 Single Line Terminal 1. Lift handset. 2. Dial 762. INTERCOM HOLD To place an Intercom call on Intercom Hold: Keyset Terminals 1. Press HOLD. The CALL key flashes. 2. Press SPK to hang up. Single Line Terminal 1. Hookflash. 2. Do not hang up. To pick up an Intercom call on Intercom Hold: Keyset Terminals 1. Press SPK. 2. Press flashing CALL key. Single Line Terminal 1. Hookflash. Hold 3-149

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221 Issue 1.0 Hotline Feature Hotline Conditions None Operation To place a call to your Hotline partner: 1. Press Hotline key (Program or SC 751: 01 + partner s extension number + HOLD). You can optionally lift handset after this step for privacy. To transfer your outside call to your Hotline partner: 1. Press Hotline key. 2. Announce call and hang up. Hang up to have the call wait at your Hotline partner unannounced. If unanswered, the call recalls like a regular transferred call. To answer a call from your Hotline partner: 1. If you hear two beeps, speak toward terminal. If your terminal rings, lift handset. Hotline 3-151

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223 Issue 1.0 Intercom Feature Intercom Conditions None Operation To place an Intercom call: 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. Dial extension number (or 0 for your operator). Your call may voice-announce or ring the called extension. Dial 1 to change the way your call alerts the called extension. If the extension you call is busy or doesn t answer, you can dial another extension without hanging up or press # to call the next extension in the Department Group. To answer an Intercom call: 1. If you hear two beeps, speak toward terminal. Your terminal picks up your voice. If your terminal rings, lift handset. To check your extension s data (Keyset Only): 1. Press CHECK. 2. Press CALL1. Your display shows your terminal s extension number, port number and extension/department Group. You can also check any other extension numbers information by pressing CHECK + the extension number. Intercom 3-153

224 Issue Press CLEAR to return the normal time/date display. To change how Intercom calls ring your extension: 1. Press the CALL key or lift the handset. 2. Dial 723 to have calls ring your extension. 3. Dial 721 to have calls voice announce to your extension Intercom

225 Issue 1.0 Intercom Abandoned Call Display Feature None Conditions UX5000 terminals only. Operation To display the list of Intercom calls you did not answer: 1. Press CHECK. 2. Press CALL2. Repeatedly press CALL2 until no more calls display. 3. Press CLEAR to return to the normal Time and Date display. Intercom Abandoned Call Display 3-155

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227 Issue 1.0 IP DECT Terminal Feature Wireless DECT (SIP) Conditions 12 simultaneous calls can be made per DECT Access Point. When the Wireless DECT (SIP) telephone does not respond to an incoming call within 12 seconds because it is out of area, the originator hears a busy tone. The Out of Area Timer is fixed at eight seconds (Program ). The Call Forward Busy/No Answer feature is available when the CD-CP00-US detects out of area. The maximum number of Wireless DECT (SIP) handsets is 255. The maximum number of DAPs is 256. Wireless DECT (SIP) is not supported with ACD. Off-Hook signaling is not supported for Wireless DECT (SIP) telephones. When replacing the batteries in a C124, G355 or G955 handset, it is necessary to place the handset on the charger for 10 seconds in order to update the battery status indicator. Operation Speed Dial Sharing Available With G955 Handset: 1. Press the DOWN key. The display shows the Central Directory menu. 2. Enter the characters on which to search. 3. Press OK. The display shows the search results. Up to 10 entries matching the search are viewable. Use the scroll key to view all the results. If the ABB search fails, the display returns to the Contacts view. IP DECT Terminal 3-157

228 Issue Select the name to be dialed and press CALL. The call dials out. Placing an Outside Call with Pre-dial 1. Dial Press and hold the # key to insert a pause ( ), if necessary. 3. Dial the outside number. 4. Press the & key (On-Hook/Off-Hook). For more information on the Wireless DECT (SIP) feature, refer to the NEC SIP DECT Solutions Manuals IP DECT Terminal

229 Issue 1.0 Loop Keys Feature Call Appearance (CAP) Keys Conditions Loop Keys can only be assigned/used if Program is set to UX5000 (1). Loop Keys are only supported on UX terminals. Operation To place a call on a loop key: 1. Press outgoing or both ways loop key. You hear dial tone and the key lights green. 2. Dial number. To answer a call on a loop key: Listen for ringing or look for a flashing loop key. 1. Press loop key. The key lights green and you connect to the call. If there are additional calls waiting to be answered, your display shows: [WAITING - LOOP KEY] To program a loop key: 1. Press the SPK key. 2. Dial Press the key you want to program as a loop key. 4. Dial *05. Loop Keys 3-159

230 Issue Dial the loop key type: 0 = Incoming only 1 = Outgoing only 2 = Both ways (incoming and outgoing) 6. Dial the loop key routing option for incoming, outgoing, or incoming and outgoing calls: 000 = Trunk Group Routing or ARS (if installed) = Trunk Groups If you selected option 2 in step 5 above, enter the incoming Trunk Group followed by the outgoing Trunk Group. 7. Press SPK to hang up Loop Keys

231 Issue 1.0 Maintenance Feature Maintenance Conditions None Operation To check your extension s data (Keyset Only): 1. Press CHECK. 2. Press CALL1. Your display shows your terminal s extension number, port number and extension/department Group. You can also check any other extension numbers information by pressing CHECK + the extension number. 3. Press CLEAR to return the normal time/date display. To perform an extension swap using Secure Set Relocation: 1. From one of the terminals which is to be swapped, dial the Extension Data Swap service code (defined in Program ). If the password is not set in Program 92-05, a warning tone is heard. 2. Dial the 4 digit password. The password is displayed as * (asterisk). If an incorrect password is entered, a warning tone is heard. 3. Dial the extension number which is to be swapped. If an incorrect number is dialed, a warning tone is heard. 4. A confirmation tone is heard if the swap is completed. If it is not possible to swap the extension data, a warning tone is heard. Maintenance 3-161

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233 Issue 1.0 Meet Me Conference Feature Meet Me Conference Conditions None Operation MEET ME EXTERNAL CONFERENCE To make a Meet Me External Conference: Keyset 1. While on a call, press Conference key (Program or SC 751: 07). 2. Dial 703 and the External Paging Zone code (1-8 or 0 for All Call). Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (for Internal/External All Call). Press Page key (Program or SC 751: 19 + zone & 20). 3. Announce the zone. 4. When co-worker answers your page, press the Add key, then the Begin Key. 5. Repeat steps 1-4 for each co-worker you want to add. Meet Me Conference 3-163

234 Issue 1.0 Single Line Terminal 1. While on a call, hookflash and dial #1. 2. Dial 703 and the External Paging zone code (1-8 or 0 for All Call). Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (for Internal/ External All Call). 3. Announce the zone. 4. When co-worker answers your page, press the hookflash twice. 5. Repeat steps 1-4 for each co-worker you want to add. To join a Meet Me External Conference: 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. Dial Dial the announced External Paging Zone code (0-8). You connect to the other parties. MEET ME INTERNAL CONFERENCE To make a Meet Me Internal Conference: Keyset 1. While on a call, press Conference key (Program or SC 751: 07). 2. Dial 701 and the Internal Paging Zone code (0-9 or 00-64). Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (for Internal/External All Call). 3. Announce the zone. 4. When co-worker answers your page, press the Add key then the Begin key. 5. Repeat steps 1-4 for each co-worker you want to add Meet Me Conference

235 Issue 1.0 Single Line Terminal 1. While on a call, hookflash and dial #1. 2. Dial 701 and the Internal Paging Zone code (0-9 or 00-64). Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (for Internal/External All Call). 3. Announce the zone. 4. When co-worker answers your page, press the hookflash twice. 5. Repeat steps 1-4 for each co-worker you want to add. To join a Meet Me Internal Conference: 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. Dial 763 (if your extension is in the zone called). Dial 764 and the zone number (if your extension is not in the zone called). Press the Meet Me Conference/Paging Pickup key (Program or SC 751: 23) if your extension is in the zone called. Meet Me Conference 3-165

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237 Issue 1.0 Meet Me Paging Feature Meet Me Paging Conditions An extension's access to internal and external page zones affects the Meet Me Paging feature. Operation MEET ME EXTERNAL PAGE To make a Meet Me External Page: 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. Dial 703 and the External Paging Zone code (1-8 or 0 for All Call). Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (for Internal/External All Call). 3. Announce the zone. 1. At keyset, press the External Paging Zone key (Program or SC 751: 19 + zone & 20). 2. Announce the zone. To join a Meet Me External Page: 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. Dial 765. Meet Me Paging 3-167

238 Issue Dial the announced External Paging Zone (0-8). You connect to the other party. MEET ME INTERNAL PAGE To make a Meet Me Internal Page: 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. Dial 701 and dial the Internal Paging Zone code (0-9, or 00-64). Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (for Internal/External All Call). 3. Announce the zone. 1. At keyset, press the External Paging Zone key (Program or SC 751: 19 + zone & 20). 2. Announce the zone. To join a Meet Me Internal Page: 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. Dial 763 (if your extension is in the zone called). Dial 764 and the zone number (if your extension is not in the zone called). Press the Meet Me Conference/Paging Pickup key (Program or SC 751: 23) if your extension is in the zone called Meet Me Paging

239 Issue 1.0 Meet Me Paging Transfer Feature Meet Me Paging Transfer Conditions An extension user can set up a conference with their current call and up to 31 other inside parties. Operation MEET ME EXTERNAL PAGING TRANSFER To make a Meet Me External Paging Transfer: 1. At keyset, while on a call, press HOLD. At single line terminal, while on a call, hookflash. 2. Press the External Paging Zone key (Program or SC 751: 19 + zone & 20). Dial 703 and the External Paging Zone code (1-8 or 0 for All Call). Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (for Internal/External All Call). 3. Announce the call. 4. When Paged party answers, hang up to Transfer the call to them. To join a Meet Me External Paging Transfer: 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. Dial 765. Meet Me Paging Transfer 3-169

240 Issue Dial the announced External Paging Zone (0-8). You connect to the Paging party. 4. Stay on the line. After the Paging party hangs up, you connect to the transferred call. MEET ME INTERNAL PAGING TRANSFER To make a Meet Me Internal Paging Transfer: 1. At keyset, while on a call, press HOLD. At single line terminal, while on a call, hookflash. 2. Press Internal Paging Zone key (Program or SC 751: 20 + zone). Dial 701 and the Internal Paging Zone code (0-9 or 00-64). Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (for Internal/External All Call). 3. Announce the call. 4. When Paged party answers, hang up to Transfer the call to them. The answering party connects to the trunk call when you hang up. To join a Meet Me Internal Paging Transfer: 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. Dial 763 (if your extension is in the zone called). Dial 764 and the zone number (if your extension is not in the zone called). Press the Meet Me Conference/Paging Pickup key (Program or SC 751: 23) if your extension is in the zone called. 3. Stay on the line. After the Paging party hangs up, you connect to the transferred call Meet Me Paging Transfer

241 Issue 1.0 Memo Dial Feature Memo Dial Conditions None Operation To store a number while you are on a call: 1. While on a call, press Memo Dial key (Program or SC 751: 31). 2. Dial number you want to store. 3. Press Memo Dial key again and continue with conversation. To call a stored Memo Dial number: 1. Do not lift the handset. 2. Press Memo Dial key (Program or SC 751: 31). 3. Press idle CALL key. The stored number dials out only if you store a trunk access code before the number. Press line key. The stored number dials out. To check to see the stored Memo Dial number: 1. Do not lift handset. 2. Press Memo Dial key (Program or SC 751: 31). The stored number displays. Memo Dial 3-171

242 Issue 1.0 To cancel (erase) a stored Memo Dial number: 1. Press idle CALL key. 2. Press Memo Dial key (Program or SC 751: 31). 3. Press Speaker key to hang up Memo Dial

243 Issue 1.0 Message Waiting Feature Message Waiting Conditions None Operation To leave a Message Waiting: 1. Call busy or unanswered extension. 2. Dial 0 or press Message Waiting key (Program or SC 751: 38). 3. Hang up. With keyset terminals, the MW LED lights. To answer a Message Waiting: When you have a message, your MW LED flashes fast for keysets. 1. At a keyset, press idle CALL key and dial *0. Press Message Waiting key (Program or SC 751: 38). At single line terminals, lift the handset and dial *0. If the called extension doesn t answer, dial 0 or press your Message Waiting key to automatically leave them a message. Normally, your MW LED goes out. If it continues to flash, you have new messages in your Voice Mail mailbox or a new General Message. Go to To check your messages below. Message Waiting 3-173

244 Issue 1.0 To cancel all your Messages Waiting: This includes messages you have left for other extensions and messages other extension have left for you. 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. Dial Hang up. To cancel the Messages Waiting you have left at a specific extension: 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. Dial Dial number of extension you don t want to have your messages. 4. Hang up. To check your messages: 1. Press CHECK. 2. Dial *0. You can have any combination of the message types in the table below on your terminal. If you see... You have... VOICE MESSAGE n MESSAGE New messages in your Voice Mail mailbox CHECK MESSAGE VRS GENERAL MESSAGE CHECK MESSAGE (name) A General message in Voice Mail that has not been heard. Message Waiting requests left at your terminal by your co-workers. 3. Press the Navigation Pad up or down to scroll through your display. 4. When you find the message you want to answer, press CALL1. You ll either: Go to your Voice Mail mailbox. Listen to the new General Message. Automatically call the extension that left you a Message Waiting Message Waiting

245 Issue 1.0 Mobile Extension Feature Mobile Extension Conditions None Operation With any of the features, if the Mobile Extension user presses *, an existing call is placed in a held state. Pressing * a second time is used to access service code features which begin with * (such as Call Forwarding, calling voice mail, etc). Pressing * a third time returns to the held call or the timeout of the inter-digit timer returns the call to conversation mode. USING ANALOG LINES WITH THE MOBILE EXTENSION Analog lines can be used for integration with the Mobile Extension using either DILs or VRS Auto Attendant to access the Mobile Extension Proxy Port. However, it must be noted that the *0 Hang Up code must be used prior to terminating any call (e.g. transfer, hang up etc.) as analog trunks do not provide Disconnect Supervision. Placing an Intercom Call to a Mobile Extension: 1. Lift the handset or press SPK. 2. Dial the extension number assigned to the Mobile Extension. If the Mobile Extension is turned off, incoming calls will hear a message indicating the user is not available. The setting in the DTMF Confirmation programming ( ) determines how the call is handled. Program set to 0 or 1 (DTMF Confirmation Required): The caller will be retrieved by the and follows the no-answer programming (ring another extensions, forward to voice mail, etc.) Program set to 2 (No DTMF Confirmation Required): The caller will be forwarded to the external extension s voice mail, if available. Mobile Extension 3-175

246 Issue 1.0 Outside Party Dialing the Mobile Extension: 1. Dial the DID or DIL telephone number for the Mobile Extension. programming (DID= or DIL= ) must be defined. If the Mobile Extension is turned off, incoming calls will hear a message indicating the user is not available. The setting in the DTMF Confirmation programming ( ) determines how the call is handled. Program set to 0 or 1 (DTMF Confirmation Required): The caller will be retrieved by the and follows the no-answer programming (ring another extension, forward to voice mail, etc.) Program set to 2 (No DTMF Confirmation Required): The caller will be forwarded to the external extension s voice mail, if available. Placing a Call from the Mobile Extension: 1. Dial the DID or DIL telephone number for the Mobile Extension. If the Caller ID of the Mobile Extension matches the Speed Dial bin entry (Program and 15-22), then internal dial tone is heard by the Mobile Extension user. 2. Dial the desired Intercom number or dial the trunk access code in order to place an outgoing call. Answering a Call on the Mobile Extension: 1. Answer the ringing call. 2. If Program is set to 0 or 1, the Mobile Extension user will hear Music on Hold/ring tone. Press * (within 10 seconds) to answer the call. This step is required when using analog trunks for the Mobile Extension feature. Sending a Flash from the Mobile Extension: 1. While on a conversation, a hookflash is returned by dialing *# from the Mobile Extension. Internal Dial Tone After Hang Up: 1. When a call is finished, disconnect the call and receive internal dial tone by dialing *0. Placing/Retrieving a Call on Hold from the Mobile Extension: 1. While on a call, press * #. 2. To retrieve the held call, with system dial tone, press * #. Swapping Between Two Held Calls from the Mobile Extension: 1. While on a call, press * #. The first call is placed on Hold Mobile Extension

247 Issue Place second call, then place on Hold by pressing * #. The second call is placed on Hold and the first call is picked up. 3. The Mobile Extension can connect the two held calls with Automatic On-Hook Transfer if Program is enabled by dialing * 0. Transferring a call from the Mobile Extension: 1. With an active call, press * #. 2. Dial the extension number to which the call is to be transferred. 3. Dial * Hang up. CALL FORWARDING When setting Call Forwarding from the Mobile Extension, the service code(s) must be defined in Programs ~ and To activate or cancel Call Forwarding to/from the Mobile Extension: 1. When activating Call Forwarding From the Mobile Extension: Dial the DID or DIL telephone number for the Mobile Extension. If the Caller ID of the Mobile Extension matches the Speed Dial bin entry (Program and 15-22), then internal dial tone is heard by the Mobile Extension user. When activating Call Forwarding to the Mobile Extension: Press CALL key or lift the handset. 2. Dial the service code defined in Programs ~ Dial Call Forwarding condition: 1 = Set. 0 = Cancel 4. Dial the destination extension or Off-Premise number. 5. Dial 0 (from Mobile Extension only). 6. Hang up. Mobile Extension 3-177

248 Issue 1.0 To activate Call Forward Follow Me: 1. When activating Call Forwarding From the Mobile Extension: Dial the DID or DIL telephone number for the Mobile Extension. If the Caller ID of the Mobile Extension matches the Speed Dial bin entry (Program and 15-22), then internal dial tone is heard by the Mobile Extension user. When activating Call Forwarding to the Mobile Extension: Press CALL key or lift the handset. 2. Dial Dial Call Forwarding condition: 1 = Set 0 = Cancel 4. Dial the destination extension. 5. Dial 0 (from Mobile Extension only). 6. Hang up. To cancel Call Forward Follow Me: 1. When activating Call Forwarding From the Mobile Extension: Dial the DID or DIL telephone number for the Mobile Extension. If the Caller ID of the Mobile Extension matches the Speed Dial bin entry (Program and 15-22), then internal dial tone is heard by the Mobile Extension user. When activating Call Forwarding to the Mobile Extension: Press CALL key or lift the handset. 2. Dial the service code defined in Program Dial Dial Destination Station to cancel Forward Follow Me extension or dial 0 to cancel all. 5. Dial 0 (from Mobile Extension only). 6. Hang up Mobile Extension

249 Issue 1.0 Multiple Directory Numbers/Call Coverage Feature Call Arrival (CAR) Keys Secondary Incoming Extension Virtual Extensions Conditions None Operation To answer a call ringing a Multiple Directory Number: 1. Press flashing Multiple Directory Number key (Program or SC 752: *03 + ext.). To place a call to a Multiple Directory Number (including a Call Coverage key): 1. Press idle CALL key. 2. Dial Multiple Directory Number number or press Multiple Directory Number key. To place a call from a Multiple Directory Number (including a Call Coverage key): 1. Press the Multiple Directory Number key. ICM dial tone is heard. 2. Place an intercom call or dial a trunk access code to seize an outside line and place your call. To set up a Call Coverage Key: 1. Press idle CALL key or SPK key. 2. Dial Press the programmable key you want to program. The previously programmed entry displays. Multiple Directory Numbers/Call Coverage 3-179

250 Issue Dial * Dial the number of the extension you want to cover. 6. Press HOLD once for Immediate Ring To set for Delayed Ring, skip to Step Dial the Mode number(s) in which the key will be used. 1=Day 1 2=Night 1 3=Midnight 1 4=Rest 1 5=Day 2 6=Night 2 7=Midnight 2 8=Rest 2 8. Press HOLD to set up Delayed Ring. Skip to Step Dial the Mode number(s) in which the key will be used. 1=Day 1 2=Night 1 3=Midnight 1 4=Rest 1 5=Day 2 6=Night 2 7=Midnight 2 8=Rest Press SPK to hang up Multiple Directory Numbers/Call Coverage

251 Issue 1.0 Name Storing Feature Name Storing Conditions None Operation To program an extension s name: 1. Press idle CALL key. 2. Dial 700. Press Extension Name Change key (Program or SC 751: 55). 3. Enter the extension number to be named. 4. Enter name (see below). Your name can be up to 12 digits maximum. 5. Press HOLD. 6. Press SPK to hang up. Table 3-5 Keys for Entering Names When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad digit... When you want to... 1 Enter characters: [ ] ^ _ ` { } Á À Â Ã Æ Ç É Ê ì ó 0 2 Enter characters: A-C, a-c, 2. 3 Enter characters: D-F, d-f, 3. 4 Enter characters: G-I, g-i, 4. Name Storing 3-181

252 Issue 1.0 Table 3-5 Keys for Entering Names When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad digit... When you want to... 5 Enter characters: J-L, j-l, 5. 6 Enter characters: M-O, m-o, 6. 7 Enter characters: P-S, p-s, 7. 8 Enter characters: T-V, t-v, 8. 9 Enter characters: W-Z, w-z, 9. 0 Enter characters: 0! # $ % & ( ) ô Õ ú å ä ö ü Enter characters: +, -. / : ; < = >? π Ω # # = Accepts an entry (only required if two letters on the same key are needed - ex: TOM). Pressing # again = Space. (In programming mode, use the right arrow Softkey instead to accept and/or add a space.) CONF CLEAR Clear the character entry one character at a time. Clear all the entries from the point of the flashing cursor and to the right Name Storing

253 Issue 1.0 Networking AspireNet Feature None Conditions If K-CCIS is enabled, AspireNet is disabled. Camp On: Not Supported across AspireNet. Call Forwarding, Off-Premise: Not Supported across AspireNet. Program must be set to Loop Key mode. Only UX terminals are supported. Operation Refer to the Aspire Networking Guide (P/N ). Networking AspireNet 3-183

254 Issue 1.0 THIS PAGE INTENTIONALLY LEFT BLANK Networking AspireNet

255 Issue 1.0 Off Hook Signaling Feature Off-Hook Signaling Conditions An extension user cannot Camp-On to a busy extension or leave a callback if Off-Hook Signaling has already gone through. Off-Hook Signaling allows an extension to block a caller s ability to dial # to camp-on. You cannot send off-hook signals to an extension busy on a Handsfree (Speakerphone) call. The called extension large LED flashes fast, with no ringing. You cannot send off-hook signals to an extension that is already receiving a voice announcement. An extension set as Operator in Program does not follow settings in Program , Program or Program and always receives Off-Hook Signaling. Program and must be set to 1 in Class of Service for a normal extension to receive automatic Off-Hook Signaling. Off-Hook signaling is not supported for Wireless DECT (SIP) telephones. Operation To send Off Hook Signals to an extension busy on a call: Your extension may send Off Hook Signals automatically. 1. Dial 7. Press Off Hook Signaling key (Program or SC 751: 33). You hear ringback. Off Hook Signaling 3-185

256 Issue 1.0 THIS PAGE INTENTIONALLY LEFT BLANK Off Hook Signaling

257 Issue 1.0 One-Touch Calling Feature One-Touch Calling Conditions None Operation Table 3-6 Keys for Entering Names When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad digit... When you want to... 1 Enter characters: [ ] ^ _ ` { } Á À Â Ã Æ Ç É Ê ì ó 0 2 Enter characters: A-C, a-c, 2. 3 Enter characters: D-F, d-f, 3. 4 Enter characters: G-I, g-i, 4. 5 Enter characters: J-L, j-l, 5. 6 Enter characters: M-O, m-o, 6. 7 Enter characters: P-S, p-s, 7. 8 Enter characters: T-V, t-v, 8. 9 Enter characters: W-Z, w-z, 9. 0 Enter characters: 0! # $ % & ( ) ô Õ ú å ä ö ü Enter characters: +, -. / : ; < = >? π Ω One-Touch Calling 3-187

258 Issue 1.0 Table 3-6 Keys for Entering Names When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad digit... When you want to... # # = Accepts an entry (only required if two letters on the same key are needed - ex: TOM). Pressing # again = Space. (In programming mode, use the right arrow Softkey instead to accept and/or add a space.) CONF CLEAR Clear the character entry one character at a time. Clear all the entries from the point of the flashing cursor and to the right. For one-touch operation to these functions, define a Programmable Function key. Refer to the operation on PROGRAMMABLE FUNCTION KEYS on page DIRECT STATION SELECTION: To program a Bin for Direct Station Selection (extension) calling: 1. Press idle CALL key and dial Dial the bin number (1-9, 0) you want to program. 3. Dial extension number you want assigned to that key. 4. Press HOLD. 5. Enter the name associated with the bin you are programming. If your terminal is a non-display terminal, simply press HOLD. 6. Press HOLD. 7. Press Speaker to hang up. PERSONAL SPEED DIALING To program a Bin for Personal Speed Dialing: 1. Press idle CALL key or lift the handset and dial Dial the bin number (1-9, 0) you want to program One-Touch Calling

259 Issue Dial general trunk access code (9). Dial Specific Trunk Service Code (#9) plus the trunk number (e.g., 005). Dial Trunk Group Service Code (704) plus the trunk group number (e.g., 1). 4. Dial number you want to store. The total of the digits stored in steps 3 and 4 cannot exceed 24. Valid entries are 0-9, # and *. To enter a pause, press MIC. To store a Flash, press FLASH. 5. Press HOLD. 6. Enter the name associated with the key you are programming. 7. Press HOLD. 8. Press SPK or hang up. SPEED DIALING To program a bin for Speed Dialing: 1. Press idle CALL key and dial Dial the bin number (1-9, 0) you want to program. 3. Dial #2 to store a Common Speed Dialing number. Dial #4 to store a Group Speed Dialing number. 4. Dial Speed Dialing number storage code (e.g., 001). 5. Press HOLD. 6. Enter the name associated with the key you are programming. 7. Press HOLD. 8. Press SPK to hang up. CENTRAL OFFICE CALLS, PLACING (TRUNK CALLING) To program a bin for trunk calling: 1. Press idle CALL key and dial Dial the bin number (1-9, 0) you want to program. One-Touch Calling 3-189

260 Issue Dial general trunk access code (9). Dial Specific Trunk Service Code (#9) plus the trunk number (e.g., 005). Dial Trunk Group Service Code (704) plus the trunk group number (e.g., 1). 4. Dial number you want to store. The total of the digits stored in steps 3 and 4 cannot exceed 24. Valid entries are 0-9, # and *. To enter a pause, press MIC. To store a Flash, press FLASH. 5. Press HOLD. 6. Enter the name associated with the key you are programming. 7. Press HOLD. 8. Press SPK to hang up. SERVICE CODES To assign a Service Code to a bin: This lets you make your own set of one-touch feature keys. 1. Press idle CALL key and dial Dial the bin number (1-9, 0) you want to program. 3. Dial Service Code you want stored. For example, if you want a One-Touch Key to automatically clear your Last Number Redial, enter Press HOLD. 5. Enter the name associated with the key you are programming. 6. Press HOLD. 7. Press SPK to hang up. USING A BIN NUMBER To dial a One-Touch Key: 1. Press the CALL key (or lift the handset). 2. Dial #7 + bin number (1-9, 0). For one-touch operation to these functions, define a Programmable Function key. Refer to the operation on PROGRAMMABLE FUNCTION KEYS on page One-Touch Calling

261 Issue 1.0 CLEARING A BIN NUMBER To clear a programmed One-Touch Key: 1. Dial Enter the bin number to be cleared. 3. Press CLEAR. CHAINING BIN NUMBERS To chain One-Touch Keys: This option can only be used when Programmable Function Keys are defined for One-Touch operation (Program or SC 751: + 01). For programming, refer to PROGRAMMABLE FUNCTION KEYS (page 3-191). 1. Press the first One-Touch Programmable Function Key. Let the stored function dial out. 2. Press another One-Touch Programmable Function Key. The stored digits dial out. PROGRAMMABLE FUNCTION KEYS When using Programmable Function Keys, note that names cannot be stored with the key as with the bin number operation documented on the previous pages. To define a Programmable Function Key as a One-Touch Key: 1. Dial Press the key to be defined. 3. Dial 01 (DSS/One-Touch Key Operation). 4. For Direct Station Selection (Extension): a. Dial extension number you want assigned to that key. b. Press HOLD. c. Press SPK. One-Touch Calling 3-191

262 Issue 1.0 For Personal Speed Dialing: a. Dial general trunk access code (9). Dial Specific Trunk Service Code (#9) plus the trunk number (e.g., 005). Dial Trunk Group Service Code (704) plus the trunk group number (e.g., 1). b. Dial number you want to store. The total of the digits stored in steps 3 and 4 cannot exceed 24. Valid entries are 0-9, # and *. To enter a pause, press MIC. To store a Flash, press FLASH. c. Press HOLD. d. Press SPK. For Speed Dialing: a. Dial #2 to store a Common Speed Dialing number. Dial #4 to store a Group Speed Dialing number. b. Dial Speed Dialing number storage code (e.g., 001). c. Press HOLD. d. Press SPK. For Central Office Calls, Placing (Trunk Calling): a. Dial general trunk access code (9). Dial Specific Trunk Service Code (#9) plus the trunk number (e.g., 005). Dial Trunk Group Service Code (704) plus the trunk group number (e.g., 1). b. Dial the telephone number to be stored. c. Press HOLD. d. Press SPK. For Service Codes: a. Dial Service Code you want stored. For example, if you want a One-Touch Key to automatically clear your Last Number Redial, enter 776. b. Press HOLD. c. Press SPK One-Touch Calling

263 Issue 1.0 OPX (Off-Premise Extension) Feature (OPX) Off-Premise Extension Conditions Each CD-4DIOPA provides four off-premise circuits. The maximum loop resistance between a CD-4DIOPA and an Off-Premise Extension Single Line Telephone is 1600ohms (including single line telephone set resistance). The CD-4DIOPA has a built-in ringer (RSG). This blade supports Synchronous Ringing and detects Dial Pulse/DTMF tones. The CD-4DIOPA does not support an interface to a Voice Mail unit. Operation Refer to the Single Line Terminals, Analog 500/2500 Sets on page for information on this feature. OPX (Off-Premise Extension) 3-193

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265 Issue 1.0 Paging, External Feature Paging, External Conditions The UNIVERGE provides a common zone output provided by the chassis. For more than one external page zone, External Paging requires PGD(2)-U10 ADPs and customer-provided paging equipment. Talkback paging requires the use of a PGD(2)-U10 ADP. The UNIVERGE common zone output provided by the chassis does not allow talkback. A common zone output is provided by the chassis and is considered Zone 9 when programming. DID and DIL trunks do not ring external page speakers. Only trunks defined as normal in Program ring external page speakers. If a PGD(2)-U10 ADP circuit has a Door Box connected, you cannot use that circuit for External Paging. The PGD(2)-U10 ADP can be connected only to a DLC. The maximum number of PGD(2)-U10 ADP is 56. Refer to the Hardware Manual for more information which describes how many of the 56 can be for paging, door box or Music on Hold (MOH). Phones that have an APR/APA installed do not pass voice to a trunk used for paging until the interdigit timer expires (Program ). Operation To Page into an external zone: 1. Press External Paging key (Program or SC 751: 19 + zone for External Paging zones or 20 for External All Call Paging). Paging, External 3-195

266 Issue Make Announcement. At keyset, press idle CALL key. At single line terminal, lift handset. 3. Dial 703 and the External Paging Zone code (1-8 or 0 for All Call). Dial *1 and the Combined Paging Group code 1-8 or 0 (for Internal/External All Call). Display indicates the Combined Paging as an External Page. If the Internal Page Zone is busy or if there are no extensions in a page group, the page may be announced as an External Page only. 4. Make Announcement. 5. Hang up Paging, External

267 Issue 1.0 Paging, Internal Feature Paging, Internal Conditions Internal Paging does not require a PGD(2)-U10 ADP. You can assign up to 50 TDM extensions to an Internal or All Call Paging Group. You can assign up to 16 IP extensions to an Internal or All Call Paging Group. A system must have at least one extension port idle to make an Internal Page. If no extension port is idle, the extension performing the Page hears a busy signal. You must assign an extension to a two-digit zone in Program before you can assign a function key using the 751 service code as a two-digit Internal Group Paging Zone key. A single line telephone can initiate an Internal Zone page, but cannot receive an Internal Zone Page. If an internal paging group has only IP Multiline Stations, multicast is used for the page. IP multiline terminals must have a gateway programmed to accomplish a multicast transmission. When an actual gateway device does not exist on the network, a dummy gateway address on the same subnet must be defined. When a paging group contains all IP phones, the page is sent via a multicast message from the initiating IP phone. If a paging group has IP and TDM phones, when and IP phone initiates the page, a message is sent to the CPU and the CPU sends the multicast message for the IP phones. Operation To make an Internal Page announcement: Keyset 1. Press the zone s Internal Paging key (Program or SC 751: or 1-9 or for zones (0 or 00 for All Call). Press idle CALL key. Paging, Internal 3-197

268 Issue Dial 701 and the Paging Zone number (0-9 or 00-64). Dialing 0 or 00 calls All Call Internal Paging. Dial *1 and the Combined Paging Group code 1-8 or 0 (for Internal/External All Call). Display indicates the Combined Paging as an External Page. If the Internal Page Zone is busy or if there are no extensions in a page group, the page will be announced as an External Page only. 3. Make announcement. 4. Hang up. Single Line Terminal 1. Lift handset. 2. Dial 701 and the Paging Zone number (0-9 or 00-64). Dialing 0 or 00 calls All Call Internal Paging. Dial *1 and the Combined Paging Group code 1-8 or 0 (for Internal/External All Call). 3. Make announcement. 4. Hang up Paging, Internal

269 Issue 1.0 Park Feature Park Conditions An extension user can park a call in any Park Orbit. However, an extension user can pick up only a call Parked by a member of their own Park group (see Program 24-03). When a 2-button telephone user parks a call, they must wait the Interdigit Time (normally 10 seconds) before trying to retrieve it. An extension can have only one Personal Park key. When the terminal that has a call in Personal Park is unplugged, the Personal Park is released and the held caller is placed on Non-Exclusive Hold. Personal Park at a co-worker s extension is only available when in the Loop Key mode. A user can display the Caller ID of a call in Park if Caller ID is enabled (1) in Program Operation To Park a call in a system orbit: You can Park Intercom or trunk calls. 1. Press Park key (Program or SC 752: *04 + orbit). The Park key LED lights. If you hear busy tone, the orbit is busy. Try another orbit. 2. Use Paging to announce call. 3. Press SPK to hang up. If not picked up, the call will recall to you. 1. At keyset, press HOLD. At a 500/2500 single line terminal, hookflash. Park 3-199

270 Issue Dial #6 and the Park orbit (01-64). If you hear busy tone, the orbit is busy. Try another orbit. 3. Use Paging to announce call. 4. Press SPK to hang up. If not picked up, the call will recall to you. The parked call recalls after the Park Hold Time (Program ). The call rings the extension to which it recalled for the Hold Recall Callback Time (Program ). The call then goes on Hold for the Park Hold Time - then recalls again for the Hold Recall Callback Time. The call continues to cycle between Hold and recall until the extension user answers the call or the outside party hangs up. To pick up a parked call: 1. Lift handset. 2. Press Park key (Program or SC 752: *04 + orbit). 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. Dial *6 and the Park orbit (01-64). To park a call at your extension: 1. Do not hang up. 2. Press the Personal Park key (Program or SC 752: *07). Press HOLD and dial 757. Press HOLD + Press the Personal Park key (Program or SC 752: *07). At a 500/2500 Single Line Telephone, hookflash instead of pressing HOLD. A confirmation tone is heard and the call is parked at your extension. If the extension has a Personal Park key, the key will flash. The Personal Park single-digit service code (Program ) cannot be used in this operation. 3. Page your co-worker to pick up the call. 4. Press SPK to hang up (or hang up at Single Line Telephone). If not picked up, the call will recall to you Park

271 Issue 1.0 To pick up a call parked at your extension: 1. Press the Personal Park key (Program or SC 752: *07). Press idle CALL key and dial 757. Use Directed Call Pickup (** + extension number). At an Single Line Telephone, skip pressing CALL. The Personal Park single-digit service code (Program ) cannot be used in this operation. If it recalls the extension, pressing the Personal Park key or flashing CALL key will answer the call. To Park an outside call at your extension after trying to call a co-worker: 1. While on a call, press HOLD. 2. Dial a co-worker s extension number. The co-worker does not answer. 3. Press the Personal Park key (Program or SC 752: *07). Dial the Personal Park single digit code (Program ). The Intercom call to the co-worker is dropped. A confirmation tone is heard and the outside call is parked at your extension. If the co-worker answers the call, the outside call will ring back once the intercom call is completed. The call can then be placed in Personal park if desired. To Park an outside call at a co-worker s extension after calling them: An extension s Class of Service must allow the user to park the call at a co-worker s extension (Program =1). 1. While on a call, press HOLD. 2. Dial a co-worker s extension number. The co-worker does not answer. 3. Press the Personal Park key (Program or SC 752: *07). Press the StaP Soft Key. The Intercom call to the co-worker is dropped. A confirmation tone is heard and the outside call is parked at the called extension. If the called extension has Call Forwarding enabled, the outside call is parked at the originator s extension instead. If the co-worker does not answer the call, it will recall to the originator s extension. Park 3-201

272 Issue 1.0 To answer a call parked at a co-worker s extension: 1. Press the CALL key, dial ** plus the co-worker s extension number. At an Single Line Telephone, skip pressing CALL. To split between two parked calls (Keyset Only): You must have Park Orbit keys for the parked in calls. In addition, your keyset cannot have line keys defined for the parked calls. 1. Press CALL1. 2. Press Park Orbit key (Program or SC 752: *04 + orbit) to retrieve first parked call. Call1 lights steadily. This moves the first parked call to your terminal. 3. Press HOLD and press SPK. CALL1 flashes. 4. Press another Park Orbit key (Program or SC 752: *04 + orbit) to retrieve the second parked call. CALL2 lights steadily. This moves the second parked call to your terminal. 5. To switch between the two parked calls, press HOLD then the flashing CALL key. You can only split between two active calls. To retrieve and split with a new call, you must first hang up one of the initial calls. To display Caller ID for a call in Park: 1. With Program set to 0 (pre-select): With a call in Park, press the PARK key. (Program or SC 752: *04 + orbit). With Program set to 1 (one touch): With a call in Park, press FLASH then the PARK key (Program or SC 752: *04 + orbit). To Use Automatic Park Search to Park a Call: 1. With an active call, press HOLD. 2. Dial #6 * Park

273 Issue Before hanging up, check the terminal s display. The display indicates the Park orbit in which the call was placed. When you hang up the handset or press SPK, the display will return to its idle display. If you keep the handset off-hook or do not press SPK after step 2, the display will continue to show the park orbit. If you have a Park key on your terminal ( or SC 752, code *04) for the orbit used, the Park key will flash while the call remains in orbit. If all Park orbits are busy, the user will hear a busy signal and the call will not be parked. 4. Answering an Automatic Park Search call, is the same as with any other Parked call. Simply dial *6 + 2-digit Park Orbit. Park 3-203

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275 Issue 1.0 PBX Compatibility Feature PBX Compatibility Conditions None Operation To place a call over a PBX trunk: 1. At keyset, press idle CALL key and dial 704. At single line terminal, lift handset and dial Dial PBX trunk group number (1-9 or ). 3. Dial PBX access code and number 1. (Keyset only) Press PBX trunk group key (Program or SC 752: *02 + group). 2. Dial PBX access code and number. 1. At keyset, press Speaker key and dial 9. At single line terminal, lift handset and dial Dial PBX access code and number. 1. At keyset, press Speaker key. At single line terminal, Lift handset. 2. Dial #9. PBX Compatibility 3-205

276 Issue Dial PBX trunk number (e.g., 005 for line 5). 4. Dial PBX access code and number. 1. Press PBX trunk key (Program or SC 751: 1 to 200). 2. Dial PBX access code and number. In all cases above, Toll Restriction may prevent your call PBX Compatibility

277 Issue 1.0 Programmable Function Keys Feature Programmable Function Keys Conditions None Operation To change the function of a General Function programmable key: 1. Press idle CALL key. 2. Dial Press the key you want to program. 4. Enter the 2-digit key function, any additional information needed for the key and press HOLD. Available functions are (refer to the chart in Program 15-07) and line keys To undefine a key, enter 00. To change the function of an Appearance Function programmable key: 1. Press idle CALL key. 2. Dial Press the key you want to program. 4. Enter the 3-digit key function and any additional information needed for the key. Available functions are *00-*99 (refer to chart) and line keys To undefine a key, enter 000. When a key is programmed using service code 752, that key cannot be programmed with a function using the 751 code until the key is undefined (000). For example with a Park Key programmed by dialing *04 must be undefined by dialing before it can be programmed as a Voice Over key by dialing Programmable Function Keys 3-207

278 Issue 1.0 To check the function of a programmable key: 1. Press CHECK. 2. Press the programmable key. The programmed function displays Programmable Function Keys

279 Issue 1.0 Repeat Redial Feature Repeat Redial Conditions None Operation To use Repeat Redial (if the outside party you call is unavailable or busy): 1. Place trunk call. Listen for busy tone or ring-no-answer. 2. Press DIAL + LND. Press Repeat Redial Key (Program or SC 751: 29). Your Repeat Redial key flashes while you wait for the to redial. 3. Press SPK to hang up. The periodically redials the call. 4. Lift handset when called party answers. To cancel Repeat Redial: 1. Press DIAL. 2. Press LND. 1. Press Repeat Redial Key (Program or SC 751: 29). Refer to Last Number Redial for more information on this feature. Repeat Redial 3-209

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281 Issue 1.0 Reverse Voice Over Feature Reverse Voice Over Conditions None Operation WHEN YOU ARE ON A CALL... To place a Reverse Voice Over call: 1. Press and hold your Reverse Voice Over key (Program or SC 751: 47 + dest. ext.). Your Reverse Voice Over key lights steadily (green) and you can talk with the programmed Reverse Voice Over destination. To return to your initial caller: 1. Release the Reverse Voice Over key. If the co-worker you call hangs up, you return to the initial call automatically. WHEN YOUR TERMINAL IS IDLE... To place a call to your Reverse Voice Over destination: 1. Press your Reverse Voice Over key (Program or SC 751: 47 + dest. ext.). You can optionally lift handset after this step for privacy. Reverse Voice Over 3-211

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283 Issue 1.0 Room Monitor Feature Room Monitor Conditions Room Monitor is for listening only. It does not allow conversation between the monitoring and monitored extensions. An extension user cannot monitor an Attendant. A multiline terminal user cannot monitor a single line telephone, and a single line telephone cannot monitor a multiline terminals. Room Monitor for single line telephones can only be used with the Hotel/Motel feature. For a multiline terminal, Room Monitor requires uniquely programmed function keys. Operation You must activate Room Monitor at the extension initiating the monitor and at the extension you want to monitor. You can only listen to one extension at a time. KEYSETS To activate Room Monitor (at the initiating extension): 1. Do not lift handset or press SPK. 2. Press Room Monitor key (Program or SC 751: 39). 3. Dial number of extension you want to monitor. You can place and answer other calls while Room Monitor is active. To activate Room Monitor (at the extension to be monitored): 1. Go to the extension you want to monitor. 2. Do not lift handset or press SPK. 3. Press Room Monitor key (Program or SC 751: 39). Room Monitor 3-213

284 Issue Dial the number of the extension you are at. For example, if you are at extension 306, dial 306. You can place and answer other calls while Room Monitor is active. To cancel Room Monitor: 1. Press Room Monitor key at both the initiating extension and the monitored extension. SINGLE LINE TERMINALS To activate Room Monitor (at the extension to be monitored): 1. Go to the extension you want to monitor. 2. Lift handset at the terminal to be monitored. 3. Dial Dial Dial number of extension number which will be monitoring the terminal. 6. Place the handset on the desk, placing the handset s transmitter towards the room. You cannot place or answer other calls while Room Monitor is active. To activate Room Monitor (at the initiating extension): 1. Lift handset at the terminal which will be monitoring another terminal. 2. Dial Dial Dial number of extension number which will be monitored. You cannot place or answer other calls while Room Monitor is active. To cancel Room Monitor: 1. Hang up the handsets for both the monitored and the monitoring terminals Room Monitor

285 Issue 1.0 Save Number Dialed Feature Save Number Dialed Conditions For systems with Automatic Route Selection, ARS selects the trunk for the call unless the user preselects. Operation To save the outside number you just dialed (up to 24 digits): Use this feature before hanging up. Keyset 1. Press Save Number Dialed key (Program or SC 751: 30). 500/2500 Single Line Terminal 1. Hookflash. 2. Dial 715. To redial a saved number: Keyset 1. (Optional) Press line key. This selects a specific trunk for the call. 2. Press Save Number Dialed key (Program or SC 751: 30). The stored number dials out. 1. Press idle CALL key Save Number Dialed 3-215

286 Issue Dial 715. Press Save Number Dialed key (Program or SC 751: 30). Save Number Dialed automatically selects a trunk from the same group as your original call. The stored number dials out. 500/2500 Single Line Terminal 1. Hookflash. 2. Dial 715. To check to see the number you have saved: 1. Press Save Number Dialed key (Program or SC 751: 30). The stored number displays for ten seconds. The stored number dials out if you: - Lift the handset, - Press an idle line key, - Press an idle CALL key, or - Press SPK 2. Press CLEAR. To clear your saved number: Keyset 1. Press idle CALL key. 2. Dial Press SPK to hang up. Single Line Terminal 1. Lift handset and dial Hang up Save Number Dialed

287 Issue 1.0 Selectable Display Messaging Feature Selectable Display Messaging Conditions None Operation To select a message: 1. Press idle CALL key + dial *4713. Press Call Forward (Device) key (Program or SC 751: 17). Press idle CALL key + press Text Message key (Program or SC 751: 18) + enter digits to append, if needed + SPK to hang up. Skip the remaining steps. 2. Dial 3 + Message number (01-20). Use VOL or VOL to scroll through the messages after entering any message number. 3. (Optional for messages 1-8 and 10) Dial the digits you want to append to the message. You can append messages 1-8 and 10 with digits (e.g., the time when you will be back). You enter the time in 24-hour format, but it displays in 12-hour format. 4. Press SPK to hang up. Intercom calls to extensions with Selectable Display Messaging set will receive a DND signal and receive the display message on their terminal s display instead of ringing the extension based on the setting in Program To allow calls to ring through and have the message displayed on the calling extension s display, cancel DND by pressing DND + 0. Selectable Display Messaging 3-217

288 Issue 1.0 To cancel a message: 1. Press idle CALL key + dial *4713. Press Call Forward (Device) key (Program or SC 751: 17). Press idle CALL key + press Text Message key (Program or SC 751: 18) + SPK to hang up. 2. Dial Press SPK to hang up. Using the Text Message Service Code to select a message: 1. Press idle CALL key + dial the Text Message service code (Program ). 2. Dial the Selectable Display Message number to be used (01-20). 3. Press SPK to hang up. To cancel, repeat Step 1 and hang up Selectable Display Messaging

289 Issue 1.0 Selectable Ring Tones Feature Selectable Ring Tones Conditions None Operation To change your extension s incoming ring tones: 1. Press idle CALL key. 2. Dial Dial 1 to set Intercom ring; 2 to set trunk ring. 4. Dial code for the desired ring pattern (1-8). 5. Press SPK to hang up. To listen to the incoming ring choices: 1. Press idle CALL key. 2. Dial Dial 1 to listen to Intercom ring; 2 to listen to trunk ring. For trunk ring, enter the tone to which you want to listen. 4. For Intercom Ring: Dial code for the ring pattern you want to hear (1-8). For Trunk Ring: Dial code for the ring pattern you want to hear (1-8) and then dial the tone for the ring pattern (1-4). 5. Press SPK to hang up. Selectable Ring Tones 3-219

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291 Issue 1.0 Serial Call Feature Serial Call Conditions None Operation To place a Serial Call to a co-worker: 1. Place or answer a call. 2. Press HOLD. 3. Dial co-worker s extension number. Co-worker must lift handset to respond to your announcement. 4. Press Serial Call key (Program or SC 751: 43) but do not hang up. When your co-worker hangs up the call, the makes an automatic live transfer back to your extension. Serial Call 3-221

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293 Issue 1.0 Single Line Terminals, Analog 500/2500 Sets Feature Single Line Telephones, Analog 500/2500 Sets Conditions None Operation Refer to the individual features listed in the Related Features section of the Features and Specifications Manual. Single Line Terminals, Analog 500/2500 Sets 3-223

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295 Issue 1.0 Station Message Detail Recording Feature Station Message Detail Recording Conditions None Operation Once installed and programmed, SMDR operation is automatic. Station Message Detail Recording 3-225

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297 Issue 1.0 Tandem Ringing Feature Tandem Ringing Conditions None Operation To set up Tandem Ringing: 1. Press the CALL key on the extension to be considered the master terminal. 2. Press the Tandem Ringing key (Program or SC 751: 80). 3. Dial 1 to set the feature. 4. Enter the extension number to be considered the slave terminal (the terminal that will ring when the master extension rings). A confirmation tone will be heard. 5. Press SPK to hang up. While the feature is active, if either the master or slave terminal has placed a call, the other terminal will only be able to answer incoming calls - no calls can be placed until the other extension has hung up. For keysets, this will be indicated by TANDEM IN USE displayed on the terminal - single line terminals will hear a busy signal when the handset is lifted. To cancel Tandem Ringing: 1. Press the CALL key on the extension to be considered the master terminal. 2. Press the Tandem Ringing key (Program or SC 751: 80). 3. Dial 0 to cancel the feature. Tandem Ringing 3-227

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299 Issue 1.0 Tandem Trunking (Unsupervised Conference) Feature Tandem Trunking (Unsupervised Conference) Conditions None Operation METHOD A TANDEM TRUNKING FROM CONFERENCE To set up a Tandem/Multiple Trunk Conference Call: 1. Place or answer first trunk call. 2. Press CONF key. 3. Place or answer second trunk call. When adding an answered call, the call must first be answered and placed on hold. A call ringing in cannot be added. 4. With Multiple Trunk Conference, press CONF and place or answer a third trunk call. When adding an answered call, the call must first be answered and placed on hold. A call ringing in cannot be added. 5. To set up the tandem call, press CONF key twice. This sets up a Conference between you and the outside parties. 6. Press HOLD and dial #8 and hang up. With Tandem Trunking (2 outside calls) Only: Press Transfer key (Program or SC 751: 06). This sets up the conference between the outside parties and you drop out. The line keys for the trunks blink green as long as the Unsupervised Conference continues. Tandem Trunking (Unsupervised Conference) 3-229

300 Issue 1.0 To end the Tandem Call: 1. Press any of the flashing line keys. The line keys light steadily (green). You can listen (i.e., monitor) to the call or rejoin the conversation, based on the setting in Program Only trunk keys can be used for re-entering the call - trunk group keys and loop keys will not work. 2. Press SPK or Hang up. If Program is set to 0, the Conference ends and the line keys go out. If Program is set to 1, to manually disconnect the Conference, Forced Trunk Disconnect (i.e., Press the line key + *3) must be used by an extension other than the originating extension. METHOD B TANDEM TRUNKING WITH TRANSFER KEY To set up a Tandem Trunking Call with only 2 outside lines: 1. Place or answer first trunk call. 2. Press HOLD to place the first trunk call on Hold. 3. Place or answer second trunk call. 4. Press Transfer key (Program or SC 751: 06). This sets up an Unsupervised Conference with both outside parties. The line keys for the trunks are lit solid red. To disconnect the Conference, Forced Trunk Disconnect (i.e., Press the line key + *3) must be used by an extension other than the originating extension. CONTINUE/DISCONNECT CODE To use the Continue code to extend a Tandem Trunk call: 1. An external call connects to an external number. 2. After the programmed time (Program ), a warning tone is heard and the user dials the Continue code (Program ) to extend the conversation. 3. After the programmed time (Program ), the warning tone is heard again. After the programmed time (Program ), the call is disconnected. To set up a Multiple Trunk Conference Call (3 or more outside lines): 1. Place or answer first trunk call. 2. Press CONF key Tandem Trunking (Unsupervised Conference)

301 Issue Place or answer second trunk call. When adding an answered call, the call must first be answered and placed on hold. A call ringing in cannot be added. 4. Press CONF key. 5. Place or answer third trunk call. When adding an answered call, the call must first be answered and placed on hold. A call ringing in cannot be added. 6. To set up the conference call, press CONF key. 7. Add additional calls by repeating steps 5 and 6. Before beginning the Conference, if you wish to drop one of the outside callers, press the flashing line key then press the RLS Soft Key. 8. When all parties are contacted, press the CONF key again. This sets up a Conference between you and the outside parties. With a IP-CTS terminal, if you wish to drop one of the outside callers before creating the Tandem Trunk call, press the Soft Key for the line to be dropped. With a multibutton keyset, press HOLD to place all callers on Hold. Press the flashing line key of the call to be dropped then press the RLS Soft Key. Press the CONF key to reconnect the other parties. 9. Press Transfer key (Program or SC 751: 06). This sets up the Multiple Trunk Conference between the outside parties. The line keys for the trunks stutter flash green. To disconnect the Conference, Forced Trunk Disconnect (i.e., Press the line key + *3) must be used by an extension other than the originating extension. SINGLE LINE TERMINAL To set up a Tandem Call: 1. Place or answer first trunk call. 2. Press HOOKFLASH and dial #1. 3. Place or answer second trunk call. 4. To set up the tandem call, press HOOKFLASH and dial #8. 5. Hang up. This sets up a Conference between both outside parties. Tandem Trunking (Unsupervised Conference) 3-231

302 Issue 1.0 METHOD C TANDEM TRUNKING ON HANG UP To set up a Tandem Call (with only 2 outside lines): 1. Place or answer first trunk call. 2. Press HOLD to place the first trunk call on Hold. 3. Place or answer second trunk call. The second call cannot be a ringing call. It must first be answered, placed on hold, then answer the other call and press HOLD, then hang up. 4. Hang up. This sets up an Unsupervised Conference with both outside parties. The line keys for the trunks light solid red. To disconnect the Conference, use Forced Trunk Disconnect (i.e., Press line key + *3). SINGLE LINE TERMINAL To set up a Tandem Call (with only 2 outside lines): 1. Place or answer first trunk call. 2. Press HOOKFLASH. 3. Place or answer second trunk call. 4. To set up the tandem call, hang up. This sets up a Conference between both outside parties. To disconnect the Conference, use Forced Trunk Disconnect (i.e., Dial the trunk access code [#9 + trunk number] + *3). METHOD D AUTOMATIC TANDEM TRUNKING USING SPEED DIALING To set Automatic Tandem Trunking: 1. Dial service code Dial the desired trunk number (1-200). 3. Hang up. The line key for the trunk will be solid red as long as the Unsupervised Conference continues. To disconnect the Conference, Forced Trunk Disconnect (i.e., Press the line key or #9 plus the trunk number + *3) Tandem Trunking (Unsupervised Conference)

303 Issue 1.0 To cancel Automatic Tandem Trunking: 1. Dial service code Dial the desired trunk number (1-200). 3. Hang up. To disconnect the Conference, Forced Trunk Disconnect (i.e., Press the line key or #9 plus the trunk number + *3). To set and change the destination of the Automatic Tandem Trunk call: 1. Dial service code Dial the desired trunk number (1-200). 3. Dial the desired time mode (1-8). 4. Dial the new telephone number to be saved in the programmed Speed Dial bin. 5. Press HOLD. 6. Hang up. To disconnect the Conference, Forced Trunk Disconnect (i.e., Press the line key or #9 plus the trunk number + *3). Tandem Trunking (Unsupervised Conference) 3-233

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305 Issue 1.0 Tie Lines Feature None Conditions None Operation To place a call over a tie line group: 1. Press idle CALL key and dial Dial tie line group number (1-100). 3. Dial number. 1. Press tie line group key (Program or SC 752: *02 + group). 2. Dial number. To place a tie line call using Trunk Group Routing: 1. Press idle CALL key and dial Dial number. To place a call over a specific tie line: 1. Press idle CALL key and dial #9. 2. Dial tie line number (e.g., 005 for line 5). Tie Lines 3-235

306 Issue Dial number. 1. Press tie line key (Program or SC 752: * ). 2. Dial number. To barge in after calling a busy extension: The call must be set up for about 10 seconds before you can barge in. Listen for busy/ring or busy tone. 1. Call busy extension using tie line trunk. 2. Press Barge In key (Program or SC 751: 34). After calling the remote system, you may be able to: Dial 9 to place an outside call through the remote system. Dial Service Code #9 + a trunk number to place outside calls over a specific trunk. Use the remote system s Common Speed Dialing. Call the remote system s operator. Use the remote system s Internal and/or External Paging Tie Lines

307 Issue 1.0 Time and Date Feature Clock/Calendar Display Conditions Time and Date are not converted and must be set manually. Operation To set the Time: 1. Press idle CALL key. 2. Dial Dial two digits for the hour (24 hour clock, 13 = 1:00 PM). 4. Dial two digits for the minutes (00-59). 5. Press SPK to hang up. To set the Date: 1. Press idle CALL key. 2. Dial the service code defined in Program (by default, there is no entry). 3. Dial two digits for the year (00-99). 4. Dial two digits for the month (01-12). 5. Dial two digits for the day (01-31). 6. Dial one digit for the day of the week (1-7: [Sunday = 1, Saturday = 7]). 7. Press SPK to hang up. Time and Date 3-237

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309 Issue 1.0 Toll Restriction Feature Code Restriction Conditions None Operation To place a trunk call if your is Toll Restricted: 1. Place call normally. If your Toll Restriction Class does not allow the number you dial, your call will be cut off. Toll Restriction 3-239

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311 Issue 1.0 Toll Restriction Override Feature Code Restriction Override Conditions None Operation To temporarily override a restricted extension s Toll Restriction: You can override restriction for only one call at a time. 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. Dial the Temporary Toll Restriction Override service code (775). 3. Dial the 4-digit Toll Restriction Override code. If you wait too long before going to the next step, you may have to repeat the procedure. After dialing the service code, the display will indicate the override codes as they are being entered. As the last digit is entered, the display is cleared and ICM dial tone is heard. You ll hear error tone if you dial your code incorrectly. 4. Press idle line key or dial trunk access code. 5. Dial the number without any restriction. Toll Restriction Override 3-241

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313 Issue 1.0 Toll Restriction, Dial Block Feature Code Restriction, Dial Block Conditions None Operation To set Dial Block at your extension: 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. Dial Dial the 4-digit Dial Block code. 4. Dial 1. A confirmation tone is heard. 5. Press SPK or replace the handset to hang up. To release Dial Block: 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. Dial Dial the 4-digit Dial Block code. 4. Dial 0. A confirmation tone is heard. 5. Press SPK or replace the handset to hang up. Toll Restriction, Dial Block 3-243

314 Issue 1.0 To set Dial Block from another extension: 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. Dial Dial the 4-digit Dial Block code. 4. Dial the extension number to be blocked. 5. Dial 1. A confirmation tone is heard. 6. Press SPK or replace the handset to hang up. To release Dial Block from another extension: 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. Dial Dial the 4-digit Dial Block code. 4. Dial the extension number to be released from Dial Block. 5. Dial 0. A confirmation tone is heard. 6. Press SPK or replace the handset to hang up Toll Restriction, Dial Block

315 Issue 1.0 Transfer Feature Transfer Conditions Program needs to be set to on(1) to be able to transfer with UX5000 terminals. Operation TRANSFERRING TRUNK CALLS To Transfer a trunk call to a co-worker s extension: 1. At keyset terminal, press HOLD or a defined Transfer key (Program or SC 751: 06). If Program is set to 1, when transferring outside calls to an analog terminal, the Transfer key must be pressed instead of the Hold key if the outside Caller ID is to be displayed. If Hold is used, the extension number of the transferring extension will be displayed. At 500/2500 single line terminal, hookflash. You hear Transfer dial tone. 2. Dial co-worker s extension number. If the extension is busy or doesn t answer, you can dial another extension number or press the line key to return to the call. In addition, you may be able to hang up and have the call Camp-On. Single Line Telephone users can retrieve the call by pressing hookflash. If a call has been transferred and the 500/2500 user has hung up the handset, the call be can retrieved by dialing ** and the extension number to which it had been transferred. 3. Announce call and hang up. If you don t have Automatic On Hook Transfer, you must press CONF (Program =1) or your Transfer Programmable Function Key to transfer the call. If your co-worker doesn t want the call, press the flashing line key to return to the call. Single Line Telephone users can retrieve the call by pressing hookflash. If a call has been transferred and the 500/2500 user has hung up the handset, the call be retrieved by dialing ** and the extension number to which it had been transferred. If you don t want to screen the call, hang up without making an announcement. Transfer 3-245

316 Issue 1.0 To answer a call transferred to your extension: 1. Lift the handset when a co-worker announces the call. TRANSFERRING WITHOUT HOLDING To Transfer without holding (keyset only): 1. Lift handset. 2. Press busy line key. 3. When original caller hangs up, you are connected. TRANSFERRING INTERCOM CALLS To Transfer your Intercom call: 1. At keyset terminal, press HOLD or a defined Transfer key (Program or SC 751: 06). At single line terminal, hookflash. 2. Dial extension to receive your call. If the extension is busy, doesn t answer or does not want the call, you can dial another extension number or press the lit CALL key to return to the call. In addition, you may be able to hang up and have the call Camp-On. Single Line Telephone users can retrieve the call by pressing hookflash. If a call has been transferred and the 500/2500 user has hung up the handset, the call be can retrieved by dialing ** and the extension number to which it had been transferred. 3. Announce your call and press the Transfer key (Program or SC 751: 06) or hang up. With Automatic On Hook Transfer: When you hang up, the call is automatically transferred. Without Automatic On Hook Transfer: You must press your Transfer Programmable Function Key to Transfer the call. To Transfer the call unscreened, press your Transfer Programmable Function Key and hang up without making an announcement. Transferring a Call Into a Conference/Existing Call: 1. While on a call, press HOLD and dial service code 624. The display shows "Transfer to Conf. ICM Dial". 2. Enter the extension number of the co-worker currently on a Conference call to which the call should be transferred. To cancel the transfer, press the flashing line or CALL key to retrieve the call. If an error tone is heard, Barge In is not enabled for the extension and the call will not go through. Retrieve the call by pressing the flashing line or CALL key or hang up and the call will recall the extension Transfer

317 Issue The transferred call is incorporated into the Conference call. The callers hear the Barge In tone if enabled in Program Hang up. If a call is transferred into a Barge In Conference (an existing 2-party call into which an extension user has used the Barge In feature to join), the Conference becomes a regular 4-party Conference call. Transferring a Call to a Trunk Ring Group: 1. While on a call, press HOLD. 2. Dial the Transfer to Ring Group service code defined in You will hear a confirmation tone. 3. Hang up. The call is transferred to the trunk s ring group defined in Program and all assigned extensions in the group (Program ) ring or it will ring the External Paging, enabling anyone to answer the call. Transfer 3-247

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319 Issue 1.0 Trunk Group Routing Feature Trunk Group Routing Conditions Loop keys will function only if Program is set to 1 (UX5000 Special Operation Mode). DISA (Program 25-10) and Tie Lines (Program 34-03) have separate Trunk Group Routing programs. The system uses Trunk Group Routing programming (Program 14-06) when setting up Ringing Line Preference. Use trunk group programming to set the order in which users access trunks within a specific trunk group. Dialing 9 activates ARS, overriding trunk group routing if ARS service is turned on. Call Forwarding, Off-Premise is not supported when using Alternate Trunk Group Routing. Operation To place a call using Trunk Group Routing: 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. Dial Dial number. 1. At keyset, press Trunk Group Routing key (Program or SC 752: *05). Also see the Loop Keys feature. 2. Dial number. Trunk Group Routing 3-249

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321 Issue 1.0 Trunk Groups Feature Trunk Groups Conditions None Operation To place a call over a trunk group: 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. Dial Dial trunk group number (1-9 or ). 4. Dial number. 1. Press trunk group key (Program or SC 752: *02 + group). 2. Dial number. To answer an incoming trunk group call: 1. Lift handset. 2. Press flashing trunk group key. Trunk Groups 3-251

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323 Issue 1.0 Trunk Queuing/Camp-On Feature Trunk Queuing/Camp-On Conditions Other programmed options for outgoing calls can affect how a call is placed. Check or program these options as needed (e.g., access line/call Appearance (CAP) Keys, etc.). For the # dial access code to work Program must be set to 0 (ON). Operation To queue for a busy trunk: 1. Try to access busy trunk. 2. Dial # or press Trunk Queuing/Camp On key (Program or SC 751: 35). 3. Hang up to leave a Trunk Queuing request. Wait off hook to Camp On to the trunk. To answer when Trunk Queuing calls you back: 1. Lift handset. To cancel a Trunk Queueing/Camp On request: 1. At keyset, press idle CALL key. At single line terminal, lift handset. 2. Dial At keyset, press SPK to hang up. OR At single line terminal, hang up. Trunk Queuing/Camp-On 3-253

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325 Issue 1.0 Voice Over Feature Voice Over Conditions None Operation To initiate a Voice Over to a busy extension: If you hear busy instead, you may be able to dial 7 and hear Voice Over (busy/ring) tone. 1. Press Voice Over key (Program or SC 751: 48). Dial 6. Dial 690. You hear an alert tone and the Voice Over key flashes. You can talk to the called party after the alert tone ends. In order to use Service Code 690 for Voice Over, Program (Voice Mail Service Code) must be undefined. To respond to a Voice Over alert tone to your extension: You can only respond if you have a Voice Over key. 1. Press and hold flashing Voice Over key. The Voice Over key lights steadily (green) and you can talk to the interrupting party. You cannot respond by dialing the Voice Over Service Code (6). To return to your original call: 1. Release Voice Over key. Your Voice Over key flashes when you are talking to your original call. To switch between your original call and the interrupting party, just keep pressing the Voice Over key. Voice Over 3-255

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327 Issue 1.0 Voice Response System (VRS) Feature Voice Response System (VRS) Conditions With Version 4000 main software, if Program , VRS Fixed Messaging is enabled and no VMDB with VRS is installed, the DND tone will not be heard. Operation VRS MESSAGES To record a VRS message: 1. Press idle CALL key. At a Single Line Telephone, lift handset. 2. Dial Dial 7 (Record). 4. Dial the VRS message number you want to record ( ). 5. When you hear, Please start recording followed by a beep, record your message. Normally, your message cannot exceed 120 seconds. If you hear, Recording finished, you have exceeded the allowed message length. 6. Press # to end recording. Hang up to save the message. Voice Response System (VRS) 3-257

328 Issue 1.0 To listen to a previously recorded VRS message: 1. Press idle CALL key. At a single line terminal, lift handset. 2. Dial Dial 5 (Listen). 4. Dial the VRS message number to which you want to listen ( ). You ll hear the previously recorded message. If you hear a fast busy instead, there is no previous message recorded. 5. Press # to hear the message again. To hear another message, press 5 and then enter the message number ( ). Hang up. To erase a previously recorded VRS message: 1. Press idle CALL key. At a single line terminal, lift handset. 2. Dial Dial 3 (Erase). 4. Dial the number of the VRS message you want to erase ( ). 5. Press HOLD (keyset only) to cancel the procedure without erasing (and return to step 3). Hang up to erase the message. To record, listen to or erase a VRS message if you call in using DISA: 1. Place call to the. 2. After the answers, dial the DISA password (normally ). 3. Dial 616 and the VRS password Voice Response System (VRS)

329 Issue Dial the function you want. 7 = Record 5 = Listen 3 = Erase 5. Dial the message number ( ), record the message and press # to end recording. CALL ATTENDANT If you dialed 7 to record, you can dial # to listen to the message you just recorded. If you dialed 5 to listen, you can dial 5 and the message number to hear it again or if you want to Record, listen to or erase another message, go back to step 4. Using Call Attendant When Busy - Defined for the : Program must be defined with a message number ( ). 1. An incoming VRS/DISA trunk call rings the. 2. The caller hears the main greeting message and dials an extension number. 3. The dialed extension user is on a call and the outside caller hears the defined busy message. 4. The caller can then dial one of the options provided (Program ). For example, Program can be set up as: Dial 1 = 0 (Program is then checked for the destination) Dial 2 = 101 (leave a voice mail message for the called extension) Dial 3 = 105 (the caller can then dial another extension number) Dial 4 = 104 (the caller is transferred to the ring group defined in Program ) Dial 5 = 01 (set up as the main VRS greeting - the outside caller will then be returned to the main greeting) Using Call Attendant When Busy - Defined for the Extension: Program must be defined with a message number ( ) and Program must be set to "0". The option is then enabled using the Programmable Function Key (94) or Service Code. 1. The user enables the Call Attendant feature by pressing the Call Attendant Programmable Function key (Program or SC 751: 94) or dials the service code for the Busy or No Answer function (Program [busy] and [no answer]) and dialing 1 to set (or 0 to cancel). Both service codes can be set to provide the Call Attendant for both Busy and No Answer calls. 2. An incoming VRS/DISA trunk call rings the. 3. The caller hears the main greeting message and dials an extension number. 4. The dialed extension user is on a call and the outside caller hears the defined busy message. Voice Response System (VRS) 3-259

330 Issue The caller can then dial one of the options provided (Program ). For example, Program can be set up as: Dial 1 = 0 (Program is then checked for the destination) Dial 2 = 101 (leave a voice mail message for the called extension) Dial 3 = 105 (the caller can then dial another extension number) Dial 4 = 104 (the caller is transferred to the ring group defined in Program ) Dial 5 = 01 (set up as the main VRS greeting - the outside caller will then be returned to the main greeting). Using Call Attendant When Not Answered - Defined for the : For the, Program must be defined with a message number ( ). 1. An incoming VRS/DISA trunk call rings the. 2. The caller hears the main greeting message and dials an extension number. 3. The dialed extension user does not answer the call and the outside caller hears the defined busy message. 4. The caller can then dial one of the options provided (Program ). For example, Program can be set up as: Dial 1 = 0 (Program is then checked for the destination) Dial 2 = 101 (leave a voice mail message for the called extension) Dial 3 = 105 (the caller can then dial another extension number) Dial 4 = 104 (the caller is transferred to the ring group defined in Program ) Dial 5 = 01 (set up as the main VRS greeting - the outside caller will then be returned to the main greeting). Using Call Attendant When Not Answered - Defined for the Extension: For an extension, Program must be defined with a message number ( ) and Program must be set to "0". The option is then enabled using the Programmable Function Key (94) or Service Code. 1. The user enables the Call Attendant feature by pressing the Call Attendant Programmable Function key (Program or SC 751: 94) or dials the service code for the Busy or No Answer function (Program [busy] and [no answer]) and dialing 1 to set (or 0 to cancel). Both service codes can be set to provide the Call Attendant for both Busy and No Answer calls. 2. An incoming VRS/DISA trunk call rings the. 3. The caller hears the main greeting message and dials an extension number. 4. The dialed extension user does not answer the call and the outside caller hears the defined busy message Voice Response System (VRS)

331 Issue The caller can then dial one of the options provided (Program ). For example, Program can be set up as: Dial 1 = 0 (Program is then checked for the destination) Dial 2 = 101 (leave a voice mail message for the called extension) Dial 3 = 105 (the caller can then dial another extension number) Dial 4 = 104 (the caller is transferred to the ring group defined in Program ) Dial 5 = 01 (set up as the main VRS greeting - the outside caller will then be returned to the main greeting). GENERAL MESSAGE To listen to the General Message: Keyset Only Your MW LED flashes when there is a new General Message. A voice message periodically reminds you. 1. Do not lift the handset or press CALL. 2. Dial 4 (General). 1. At lift the handset and dial 611. You will hear the General Message. Normally, your MW LED goes out. If it continues to flash, you have unanswered Message Waiting requests or new messages in your Voice Mail mailbox. To record, listen to or erase the General Message: 1. Press idle CALL key. At single line terminal, lift handset. 2. Dial Dial the function you want. 7 = Record 5 = Listen 3 = Erase If you dialed 7 to record, press # to end the recording. If you dialed 5 to listen, you can dial 5 to listen to the message again. To Record the General Message again, go back to step 1. If you dialed 3 to erase the General Message, you must go to step 4 (hang up). To cancel without erasing on a keyset, press HOLD instead and go back to step Hang up when you are done. Voice Response System (VRS) 3-261

332 Issue 1.0 PERSONAL GREETING To enable a Personal Greeting: 1. Press idle CALL key (or lift handset at Single Line Telephone) and dial When you hear, Start recording at the tone and press the # key when you are done. Record your Personal Greeting. If you already have Personal Greeting or Park and Page set up, you can dial: 7 to re-record 5 to listen (then # to listen again) 3 to erase (then optionally HOLD to cancel the erase) 3. Dial # + Personal Greeting condition: 2 = Busy or not answered 4 = Immediate 6 = Not answered 4. Dial the destination to receive your calls. The destination can be: - A co-worker s extension - Your Voice Mailbox (by dialing the Voice Mail master number) - Off-premise via Common Speed Dialing (by entering #2 + bin) - Greeting without forwarding so caller hears busy (by entering your extension number) You cannot forward to a Department Group pilot number. 5. Dial Personal Greeting type: 2 = All calls 3 = Outside calls only 6. Press SPK to hang up (or hang up at Single Line Telephone). Your DND or Call Forwarding (Device) Programmable Function Key flashes when Call Forwarding is activated. To cancel your Personal Greeting: 1. Press idle CALL key (or lift handset at Single Line Telephone). 2. Dial Press SPK to hang up (or hang up at Single Line Telephone) Voice Response System (VRS)

333 Issue 1.0 PARK AND PAGE To have the system Page you when you have a call: 1. Press idle CALL key (or lift handset at Single Line Telephone) and dial When you hear, Start recording at the tone and press the # key when you are done., record your Personal Greeting. Then press #. If you already have Park and Page or Personal Greeting set up, you can dial: 7 to re-record 5 to listen (then # again to listen again) 3 to erase (the optionally HOLD to cancel the erase) 3. Press When you hear, Start recording at the tone and press the # key when you are done., record your Page. 5. Dial # + Dial the Page Zone that should broadcast your announcement. For example, for Internal Zone 1 dial Or, for Combined Paging Zone 1 dial * Dial Park and Page type: 2 = All calls 3 = Outside calls only 7. Press SPK to hang up (or hang up at Single Line Telephone). Your DND or Call Forwarding (Device) Programmable Function Key flashes when Call Forwarding is activated. To pick up your Park and Page: 1. Press idle CALL key (or lift handset at Single Line Telephone). 2. Dial ** + your extension number. To cancel your Park and Page: 1. Press idle CALL key (or lift handset at Single Line Telephone). 2. Dial Press SPK to hang up (or hang up at Single Line Telephone). Voice Response System (VRS) 3-263

334 Issue 1.0 TIME, DATE AND STATION NUMBER CHECK To check the extension number of any keyset: 1. Do not lift the handset or press idle CALL key. 2. Dial 6 for extension Number. To check the time and date from any keyset extension: 1. Do not lift the handset or press idle CALL key. 2. Dial 8 for Time and date. 900 PREAMBLE To answer a 900 Preamble call: 1. Answer the ringing call. The line key turns solid red as the plays the preamble to the caller. 2. When you hear two beeps and the line key turns green, converse with the caller Voice Response System (VRS)

335 Issue 1.0 Volume Controls Feature Volume Controls Conditions None Operation To adjust the volume of incoming ringing and splash tone: 1. If the terminal is idle, press the CALL key and dial 729. If the terminal is ringing, skip to Step Press the Navigation Pad up or down to raise or lower the volume. To adjust the volume of ringing incoming Paging announcements, Handsfree, the handset or Background Music: 1. Press the Navigation Pad up or down to raise or lower the volume. The feature must be active to change the volume. Pressing the volume keys when the terminal is idle will adjust the display s contrast. Volume Controls 3-265

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337 Issue 1.0 Warning Tone for Long Conversation Feature Warning Tone for Long Conversation Conditions None Operation WARNING TONE FOR LONG CONVERSATION IS AUTOMATIC IF PROGRAMMED. Warning Tone for Long Conversation for DISA Callers: 1. A DISA caller dials into the and places a call. 2. Once the Warning Tone is heard, if the trunk is set to disconnect To continue the call, the DISA caller presses the programmed Continue Code. To disconnect the call, the DISA caller presses the programmed Disconnect Code. Warning Tone for Long Conversation 3-267

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340 UX5000 TO MIGRATION MANUAL NEC Corporation of America Issue 1.0 (NDA-31101)