Corporate presentation

Transcription

1 CORPORATE SUMMARY 2013

2 Corporate presentation A mature market In today s market, Information Technology have become mature. Contact Channels have been multiplied and have become more complex. Companies have to rethink in depth their interaction model to make relation with their customers fast and simple. The goal of Activeo is to fulfill the organizational and technical needs of enterprises seeking innovative and effective solutions to improve competitiveness, performance and quality. Activeo benefits from recognized expertise in the fields of Customer Relations and Contact Center for other 18 years of experience. Activeo brings a full and relevant response to enterprises seeking, on one hand, to define appropriate relational organizational change, and, on the other hand, to profit from recent technological innovations.

3 Actual tendencies Contact Centers are now at the cross roads where innovation and cost containment are critical to create new sales opportunities. New regulations in Europe (Norme NE) are becoming a label of quality and allow companies to reach a high level of relational performance as well as a differentiation factor for enterprises seeking a more professional management based on quality. Activeo proposes a modular global offer for the effective management of Customer Relations (management and organizational consulting, architecture, integration and deployment) based on innovative technologies in quality monitoring, speech analytics, customer feedback, voice recognition, text-to-speech. Activeo is a recognized customer relation performance monitoring leader, delivering consulting, expertise and innovative technologies and guaranteeing improved results for over 15 years. Activeo helps clients achieve immediate measurable efficiencies using innovative contact center strategies and technologies. Activeo provides expertise and solutions necessary to monitor performance that will enable companies to excel.

4 Company Description Headquarters: 15, rue du 1 er Mai F Nanterre cedex Tel : Fax : [email protected] Management Team: Joseph Kort Veronique Godart Emmanuel Richard Florence Guyot Elzbieta Jablonska Marie-Eve Desboudard Founder and CEO Managing Partner - Business Dev Business Unit Director - Business Consulting Business Unit Director - Customer Contact R&D Director - Application Software Regional Sales Manager Activeo Singapore A team of dedicated professionals Activeo s teams benefit from years experience in consulting, as well as conception and deployment of Customer Relationship Management solutions, Intelligent Routing, Workforce Management, Quality Monitoring and Performance Management. Relying on tested skills, these teams are dedicated to the deployment of effective solutions. Activeo s innovation rewarded by Activeo has been awarded in Mars 2008 the «Innovation» label by Oseo Anvar a leading French government authority for the development of the software module «RefleXion». The objective is to add performance management features to LogePal. Activeo software LogePal and Contactline are developed by the R&D entity: Application Software.

5 Global reach with LimeBridge worldwide alliance Limebridge is an alliance of companies specializing in customer and contact management around the globe. The LimeBridge Alliance brings together the exceptional talents and experience of the leading independent firms specializing in customers, people and profitability. LimeBridge gives you the practical experience you want whenever customers need it. Web site : The Alliance is constituted on three principles: Industry-expertise and practices oriented exclusively toward customer relations. Practical, successful experience with their clients. Common values concerning the personnel and the customers of enterprises.

6 A continuing evolution May 1993 Activox founded June 1995 Product launch of LogePal January 1996 Human resource scheduling March 1997 Launch of CRM offer (Customer Relation Management) July 1997 Incorporation (S.A. with Directorate & Supervisory Board) December 1997 Acquisition of the company Call Center Technologies July 1998 New offer in call routing and CTI August nd generation of Human resource scheduling June 1999 Cisco partnership agreement September 2000 Genesys partnership agreement October 2000 Launch of the packaged solution ContactLine November 2000 Activeo becomes subsidiary of D-Interactive group March 2001 Interactive Intelligence partnership agreement July 2001 Oracle partnership agreement January 2002 Granted Cisco certifications (ATP: ICM & IPCC) August 2002 Cisco certification expanded to IP Tel Revised April 2003 Activox reacquired by its founders December 2003 Affluence joins Activox February 2004 Cisco International Solutions Partner of the Year 2003 April 2004 Activeo becomes Activeo April 2004 Activeo joins the Limebridge Alliance May 2004 Microsoft CRM Certification June 2004 InStranet partnership agreement September 2004 Cisco Premier partner Certification with IP com specialization April 2005 Witness partnership agreement January 2006 Microsoft Dynamics CRM Partner of the Year April 2007 Cisco Solution Partner of the year August 2007 Wocas launching December 2007 Calabrio partnership agreement November 2009 Contactline.net 2.0 April 2010 LogePal version V4.0 July 2011 IP-Experts joins Activeo April 2012 UC Care version 3.0 September 2012 Opening Activeo Singapore December 2013 Acquisition of Celtycs based in Bangalore - India

7 Areas of expertise Combined Business and Technology Skills The company is structured in Business Units each having a specific expertise and provides cross industry skills to customers. The 3 business Units are: - Activeo Business Consulting: This entity brings expertise harmonizing customer strategy and operational decision. It allows its clients to benefit from best practices, methods, and advanced innovations in the areas of customer strategy, organization, process and technology. - Activeo Customer Collaboration: This business unit is specialized in the management of complex projects in customer interaction and provides technical expertise in the areas of CTI architecture, intelligent routing, voice portal, integration. - Activeo Quality & Performance: This entity of expertise provides solutions dedicated to improve customer experience around performance and campaign management, quality monitoring, workforce management, customer feedbacks and speech analytics.

8 Business Partners Activeo relies on a network of reliable and committed business partners. Joint Activeo and business partners teams are committed to ensure that the solutions achieve client goals in the newer areas of Contact Centers; those skills combined with years of experience in this specialized market have permitted Activeo to achieve solid skills in their conception and expertise. Thanks to the continual monitoring of new technologies and to the careful selection of relevant products and technologies, Activeo has been led even to define and integrate its own advanced solutions, which allow it to respond to the needs of Contact Centers. Activeo leverages its strong points and experience in the consulting, conception, layout, and implementation of advanced architectures, all with the following objectives: - To act as the most efficient means for understanding the variety of technologies, their evolution, and the leading tendencies in the sector. - To recommend, furnish, and integrate complete solutions to respond to clients most crucial needs, through an objective and independent partnership. - To monitor constantly new technologies, allowing Activeo to select the future leaders from these emerging technologies.

9 l Association Française de la Relation Client was created in 1198 and includes 700 members,. Activeo is an active member of this association. It participates in animating debates, conferences and think tank groups. The association brings value to its members in technology, quality, legal and social areas NF Service Centre de Relation Client is a prestigious label of Customer Relation Quality in Contact Center. Activeo advises companies and helps them to define the appropriate KPI, organization and steps needed to reach the quality level to obtain the NF Certification. The certification is now evolving towards a pan European norm (NF EN 15838). Activeo and Cisco have pioneered in significant projects, building both technical and commercial strategic relations. The 2 companies designated sales and pre-sales teams to support sales efforts and to maintain optimal product knowledge to customers Activeo has acquired the Cisco Advanced Technology Provider label for the solutions Customer Contact Internet Protocol Contact Center ATP-IPCC and ATP-CVP, as well as the specialization Advanced Unified Communications. Genesys, a subsidiary of Alcatel-Lucent, is one of the pioneers of Computer Telephony Integration (CTI), and a prime provider of independent Contact Center solutions for enterprises, electronic commerce and service providers (telecommunications operators, internet service providers (ISP), and applications services providers (ASP). Activeo and Alcatel-Lucent propose to their clients Omni Genesys et Omni Genesys Express suites of contact center technologies thus capitalizing on Alcatel-Lucent infrastructure.

10 Nuance is a leading provider of speech and imaging solution for businesses and consumers around the world. Activeo brings its expertise based on Nuance technology in the areas of voice recognition, text to speech in order to improve customer service, business productivity and to simplify the way people work. Verint is a world leader in recording, quality monitoring and workforce optimization solutions. The objective is to provide a fully integrated solution to improve Contact Center customer interactions performance using quality monitoring and workforce optimization. Calabrio develops unified suite of customer interaction and workforce optimization software based on its unified desktop tool helps streamline the customer interaction process for greater efficiency. Activeo supports the Calabrio software in the IP Contact Center environment. Dynamics CRM was specially conceived by Microsoft to help enterprises improve the productivity of their sales and customer service teams. As a Microsoft CRM partner, Activeo has acquired an advanced expertise in the implementation and integration of the Dynamics CRM solution, insuring the success of its customer relation management projects.

11 References Activeo clients include these principal activity sectors: banking, finance and insurance, telecommunications, industry, and services. Activeo is able to solve the challenges off all types of enterprises. a