A COMPLETE CUSTOMER ENGAGEMENT SOLUTION SOLUTION FOR TELESALES & LEAD MANAGEMENT. Using C-Zentrix Contact Center Solution and Lead Management APP
|
|
|
- Noah Gibbs
- 10 years ago
- Views:
Transcription
1 A COMPLETE CUSTOMER ENGAGEMENT SOLUTION SOLUTION FOR TELESALES & LEAD MANAGEMENT Using C-Zentrix Contact Center Solution and Lead Management APP
2 C-Zentrix-At Glance C-Zentrix is a flagship product of Towards Vision Technologies Private Limited (TVT) a company incorporated in the year C-Zentrix range of products specializes in software products for contact center and enterprise level applications for voice and data With 500+ customers and approximately live licenses running at any given point of time, we are now a leading Contact Center solution provider in India Some of the many customers certifying C-Zentrix capabilities - Max Life Insurance Limited, ICICI Lombard, Reliance General Insurance, Berkshire Indi,SMC India, NSE Mumbai, NIIT Limited, Amity University, Kohler India, Pidilite Industries, Snap Deal, Quikr, Red Bus, Videocon Next, MNREGA Rajasthan, DIAL 100 Mumbai and many more. Presence in 5 continents including countries like India, Bangladesh, Srilanka, Malaysia, Indonesia, Dubai, South Africa, Ethiopia and Brazil
3 C-Zentrix Customer Engagement Solution- A Complete Solution for Tele-Sales and Lead Management Advanced Tele-Calling Solution with Skill based inbound call routing, 100% Call Recording, Quality Management and Real Time and Historical Reporting Advanced Tele-Caller Interface for recording the customer issue, generating the complain id or trouble ticket number,. Advanced Web and Mobile App based interface for tracking complain/ticket status, TAT reports, escalated ticket details and various Ageing Reports
4 LEAD FLOW MANAGEMENT Tele-Callers to Sales Manager (Automated Push) Lead from Tele Caller A (Disposition: Interested) Lead from Tele Caller B(Disposition: Interested) Lead from Tele Caller C (Disposition: Interested) Automatically pushed to the Specific SM as per the mapping based on disposition, Product or Geographical Area or any other criterion
5 LEAD FLOW MANAGEMENT Sales Manager (SM) to Field Executive(FE) (Automated or Manual Push) FE 1 SM FE 2 FE 3 Lead is pushed by SM to his FE mostly manually based on Location, Product and Availability of the FE
6 LEAD FLOW MANAGEMENT Field Executive meets the Customer Field Executive meets the Customer, updates about the Products and maybe close the Lead. He updates the Lead Status either by: Web Mobile App SMS IVR
7 LEAD FLOW MANAGEMENT Status and Report Visibility All the Lead Status is visible in Real Time to all the users in the business chain as per their access levels Reports Like: Ageing Reports for every user of Sales Team (SM,DSM,FE) Disposition wise Report for every user, team or geography Category Reports for Business Lead Source wise report Fulfillment Report
8 LMS Key Modules CTI Module Roles and Levels Creation Module Lead Assignment Module (Automated and Manual) Lead Re-Assignment Module Appointment Setting and Scheduler Module Module SMS Module Reporting Module
9 LMS Key Highlights Complete web based solution with mobile apps for access Centralized Reporting (Real Time and Historical) for Sales offices spread across different Geographies Automatic and Manual Assignment of Leads Configurable Threshold for assignment of lead to Field Executives based on Fulfillment. Tagging of Voice Logs with the historical details of the Lead Quality and Audit Module for Lead Audit Assignment and Re Assignment of Leads LDAP and SSO APIs for integration with enterprise level access policies LMS can be integrated seamlessly with any CTI application
10 Key Clients Using C-Zentrix Ticketing System
11 Thank You Contact Details: Saket Setu All rights reserved. This document is property of Towards Vision Technologies ( and it contains confidential information and intended to client only. No part of this document can be reproduced or used without prior permission. Rachana Singh
A COMPLETE CUSTOMER ENGAGEMENT SOLUTION SOLUTION FOR HELPDESK AND COMPLAINT MANAGEMENT. Using C-Zentrix Contact Center Solution and Ticketing APP
A COMPLETE CUSTOMER ENGAGEMENT SOLUTION SOLUTION FOR HELPDESK AND COMPLAINT MANAGEMENT Using C-Zentrix Contact Center Solution and Ticketing APP C-Zentrix-At Glance C-Zentrix is a flagship product of Towards
C-Zentrix Enterprise Customer Engagement Center Solution
C-Zentrix Enterprise Customer Engagement Center Solution Contact Center & CRM Towards Vision Technologies Pvt. Ltd. (NASSCOM EMERGE 50 Company) C-Zentrix-At Glance C-Zentrix is a flagship product of Towards
Intelligent Communication Platform for your Campus
Intelligent Communication Platform for your Campus OVERVIEW Educational institute s biggest challenge today is to create a communication platform in accordance to the ever growing expectations of its various
Document Zendesk & Ameyo Integration
DRISHTI - SOFT SOLUTIONS PVT. LTD. Tel : 91-124-4771000 Email : [email protected] WWW.AMEYO.COM Where Customer Interaction Management is as simple as a handshake. Document Zendesk & Ameyo Integration
CONTACT CENTER TEAM PRODUCTIVITY SUITES ENHANCE EFFICIENCY
CONTACT CENTER TEAM PRODUCTIVITY SUITES ENHANCE EFFICIENCY A WHITE PAPER ON THE BENEFITS OF DEPLOYING AN ADVANCED, CONFIGURABLE CONTACT CENTER TEAM APPLICATION SUITE; ENHANCES PRODUCTIVITY, DELIVERS SUBSTANTIAL
1/40, North Parade Road, PCM Colony, St. Thomas Mount, Chennai - 600 016, India. Phone: +91-44-2233-0101
Case Study: Hybrid TDM/ Contact Center Solution Bay Talkitec Head Office: 1/40, North Parade Road, PCM Colony, St. Thomas Mount, Chennai - 600 016, India. Phone: +91-44-2233-0101 India Presence: Ahmadabad,
Step into the next level of office communication
Step into the next level of office communication Agenda ConVox Hosted IP-PBX Hosted IP-PBX v/s PBX comparison Setup comparison Comprehensive Features Admin Features Screen shot Summary of benefit comparison
Tally.CRM -PSS 5.4. Release 1.0 Release Notes
Tally.CRM -PSS 5.4 Release 1.0 Release Notes 11 December, 2010 The information contained in this document is current as of the date of publication and subject to change. Because Tally must respond to changing
FS Call Centre Solution
FS Call Centre Solution Call Distribution Management = Call Recording = Caller Queue Management = Agent Monitoring & Reporting = Statistics = IVR Integration = Music / Advert Integration = Customer Satisfaction
1. Login to www.ifbyphone.com with your User ID and password. Select Virtual Receptionist from the Basic Services tab.
Virtual Receptionist Virtual Receptionist is a hosted PBX auto attendant service with intelligent routing that automatically greets and routes phone calls based on your office schedule. It gives your company
Virtual Contact Center
Virtual Contact Center Zendesk CTI Integration Configuration Guide Version 8.0 Revision 1.0 Copyright 2013, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the
Introduction...3. The Integrations Section...4. Create a New Integration...5. Create a New Trigger...6. Custom fields...11. Custom Variables...
Index Introduction...3 The Integrations Section...4 Create a New Integration...5 Create a New Trigger...6 Hints...10 Custom fields...11 Custom Variables...14 Outbound CTI Integration...16 Troubleshooting...17
CRM for Customer Service and Support
OV E RV I E W CRM for Customer Service and Support MAXIMIZER CRM Published By Maximize satisfaction. Drive repeat business Servicing customers effectively is a key component in growing your business through
Recording : Screen* SIP ISDN PRI Analog
The NINOX recorder/logger is a state of art product and the right choice for your critical voice recording / logging requirements be it Call center/ BPO, Financial Services, Financial Trading, Telecom,
Zendesk Integration Guide
ServicePattern Version 3.9 Revision SP39-ZENDSK-42324 Bright Pattern, Inc. 1111 Bayhill Drive, Suite 275, San Bruno, CA 94066 Phone: +1 (855) 631.4553 or +1 (650) 529.4099 Fax: +1 (415) 480.1782 www.brightpattern.com
ConVox. Call Center Solution Effective Complete and Comprehensive Solution for your Call Center
ConVox Call Center Solution Effective Complete and Comprehensive Solution for your Call Center Why Should you Consider a Dialer for your Contact Center? Many organizations make the decision to replace
Call Center Solution. From
Call Center Solution From About Manila Voice Manila Voice is a provider of state-of-the art Hosted Business Communications Services, and comprehensive, integrated network solutions. We ensure quality,
CONTAQUE. AVIS e Solutions Pvt. Ltd. Case Studies For Call Center Solutions across various industry segment
CONTAQUE Case Studies For Call Center Solutions across various industry segment AVIS e Solutions Pvt. Ltd. ISO 9001:2008 Certified Company www.avissol.com www.contaque.com www.adaptechsolutions.com Case
Virtual Contact Center
Virtual Contact Center Zendesk Integration with 8x8 Contact Center Agent Guide Revision 1.0 Copyright 2014, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the
CRM for Customer Service and Support
CRM for Customer Service and Support Maximize satisfaction. Drive repeat business Servicing customers effectively is a key component in growing your business through loyal, repeat buyers. Whether it s
Smart Link. Profile. www.smartlink.com.sa
Smart Link Profile www.smartlink.com.sa Overview SMART LINK is proud to be the largest outsourcing contact center in Saudi Arabia. We have all needed knowledge and experience to cover a wide variety of
Call centre solutions
Call centre solutions Automatic call distribution Do you value your main asset? How often do your customers hang up? If your business cannot respond quickly, your customers will go to your competitors.
1 Product. Open Text is the leading fax server vendor in the world. *
1 Product Open Text Fax s Replace fax machines and inefficient paper processes with efficient and secure computer-based faxing and electronic document delivery Open Text is the leading fax server vendor
Automated Telephone Payments
Automated Telephone Payments Automated Telephone Payments are an easy way for your customers to make payment while drastically reducing your customer support expenses. Our cost effective but sophisticated
Presentation by: Shaniur T I M Nabi, CEO Friday, 12 December 2014 Connect Seven Solution Sdn Bhd (924787-D) Unit C-02-06, itech Tower, Jalan Impact,
Presentation by: Shaniur T I M Nabi, CEO Friday, 12 December 2014 Connect Seven Solution Sdn Bhd (924787-D) Unit C-02-06, itech Tower, Jalan Impact, Cyber 6, 63000 Cyberjaya, Selangor, Malaysia Tel: +60-15-48407746
Its all about the Customer Experience CX
Its all about the Customer Experience CX A Good IVR Delivers a Great CX Knows who you are Caters to your preferences Anticipates your needs Respects your time Serves you quickly! 2 People Don t Hate Automation
Yes Bank open source CRM. Yes Bank Collaborative CRM (YCCRM) Case Study. Empower business with Professional Open Source. Solutions.
Empower business with Professional Open Source Yes Bank open source CRM Yes Bank Collaborative CRM (YCCRM) Solutions Case Study We provide enterprise-ready professional open source business productivity
IVR Edge. IVREdge Features
IVR Edge The use of IVR and voice automation enables a company to improve its customer service and lower its costs. Self-service capabilities enabled by Interactive Voice Response (IVR) technology, allow
ORACLE ADVANCED INBOUND TELEPHONY
ORACLE ADVANCED INBOUND TELEPHONY KEY FEATURES Oracle Advanced Inbound Telephony is an application that COMPREHENSIVE CTI AND TELEPHONY SUPPORT Support enterprise-wide, multi-site contact centers Support
Mitel Solidus ecare. Revolutionize how you communicate and collaborate with colleagues, customers and business partners.
Mitel Solidus ecare The All-In-One Contact Center Solution Revolutionize how you communicate and collaborate with colleagues, customers and business partners. Key Features Conference call Configuration
Avaya Aura Orchestration Designer
Avaya Aura Orchestration Designer Avaya Aura Orchestration Designer is a unified service creation environment for faster, lower cost design and deployment of voice and multimedia applications and agent
Accelerate Innovation. Get a 360 view of customers Finacle CRM Solution
Accelerate Innovation Get a 360 view of customers Finacle CRM Solution Delight customers today, retain them tomorrow The ultimate goal for any business is to attract and retain delighted customers. Transformation
Telephony & Call Centre Unified Communications
Telephony & Call Centre Unified Communications www.cytrack.com CyDesk Telephony for the PC Link your most important tools The PC, Telephone and Internet and create advanced service management and business
Setting Up Talkdesk: A QUICK START GUIDE FOR ADMINS
Table of Contents Introduction Setting Up Talkdesk: A QUICK START GUIDE FOR ADMINS Before You Use Talkdesk Create Your Talkdesk Account Basic Talkdesk Setup Buy a Phone Number or Use Your Own Invite Your
Virtual Contact Center
Virtual Contact Center Zendesk Integration Configuration Guide Version 7.1 Revision 1.0 Copyright 2012, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the contents
CRM: Report From the Front Lines
CRM: Report From the Front Lines Mark Adam Jim Toth Orion Consulting CRM Definition and Overview CRM at ShopNBC Foundation Modules Teleservice Telephony Email Center CRM Lessons Learned Telephony Telephony
Task Management. JobTraQ Core Features
Task Management JobTraQ automates human to human workflow and simplifies hierarchical team management of collaborative tasks. JobTraQ also ensures that the correct data is collected and displayed through
Work Experience HP ALM (Quality Center), Bugzilla
Name: xxxxxx Email ID: xxxxxx Ph: xxxxxx TECHNICAL SUMMARY: Having 9 years of experience in Information Technology in Project Life cycle and QA testing life cycle. Quality Assurance: Reviewing and converting
SapphireIMS Service Desk Feature Specification
SapphireIMS Service Desk Feature Specification All rights reserved. COPYRIGHT NOTICE AND DISCLAIMER No parts of this document may be reproduced in any form without the express written permission of Tecknodreams
Swisscom Mobile Device Services Quick Start Guide: Set-up Remote Management basic. Mobile Device Services Februar 2014
Swisscom Mobile Device Services Quick Start Guide: Set-up Remote Management basic Mobile Device Services Februar 2014 Contents 2 Login «Welcome to Swisscom MDS» First steps Step 1: Installing the MDM certificate
Hosted Call Center. ACD (Automatic Call Distribution)
www.itsfiber.com Hosted Call Center ACD (Automatic Call Distribution) Solutions for Call Centers Hosted Call Centers and Automatic Call Distribution (ACD) solutions meet customer needs for small, medium
Your Texas Benefits Card
Your Texas Benefits Card Provider Interactive Voice Response User Guide How to Access and Use the Provider IVR System to Access Medicaid Member Information Updated: October 10, 2013 Table of Contents Table
Contact Center Administrator Guide
ServicePattern Version 3.6 Revision SP36-CCADM-41855 Bright Pattern, Inc. 1111 Bayhill Drive, Suite 275, San Bruno, CA 94066 Phone: +1 (650) 529.4099 Fax: +1 (415) 480.1782 www.brightpattern.com 2010-2014
Asset Management System -iasset
System -i As corporations grow, they create or acquire enablers to generate business results. These enablers and end results of strategy execution, generate value and hence become an asset to an organization.
Interaction Center Sales & Marketing Detailed View
Interaction Center Sales & Marketing Detailed View SAP Enhancement Package 3 for SAP CRM 7.0 Customer Agenda Positioning Overview Details 2013 SAP AG or an SAP affiliate company. All rights reserved. Customer
Contact Centre Solution. By : AVIS e Solutions
Contact Centre Solution By : AVIS e Solutions INTRODUCTION Today we are witnessing dramatic and sometimes revolutionary change in nearly every aspect of the traditional outbound call center, from its mission
TS-Dialer simplifying Business
TS-Dialer simplifying Business TS-Dialer offers required analysis to monitor Agent's Performance, Call Traffic, Campaign wise performance etc. For identification agent needs to login. During the duty hours
Virtual Contact Center
Virtual Contact Center MS Dynamics CRM Integration Configuration Guide Version 7.0 Revision 1.0 Copyright 2012, 8x8, Inc. All rights reserved. This document is provided for information purposes only and
Healthcare Solutions Summary
Healthcare Solutions Summary Healthcare Solutions for NEC, Nortel, Avaya, Mitel, and Siemens telephony platforms A TFB Whitepaper We open systems Healthcare Solutions Overview A TFB Whitepaper, Feb 2004
CRM Presentation. 2013 VeriPark 1
CRM Presentation 2013 VeriPark 1 Agenda VeriPark introduction VeriTouch overview Single customer view Call center automation Complaints and service requests Master data management New customer enrollment
Oracle Telesales. Comprehensive Customer Management. View of Business Activities Across Operating Units
Oracle Telesales Oracle Telesales is an inside sales application, optimally designed for contact center professionals, whether they are inbound or outbound telesales agents. Oracle Telesales provides a
Avaya IP Office Unified Communications for Small Business
Avaya IP Office Unified Communications for Small Business Unified Communications for Small Business is a suite of applications that: Turns a home phone into an IP Office telephone with the Phone Manager
A This panel lists all the IVR queues you have built so far. This is where you start the creation of a IVR
IVR The IVR (Interactive Voice Response) feature allows you to automate some or all of your inbound call handling. At its simplest, you can implement an IVR that routes calls to a specific department selected
Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise
DATA SHEET Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise Cisco ICM software has traditionally enabled companies to distribute inbound service volume to a variety of termination
SMART Service Desk. Abhijeet Group Implements SMART Service Desk IT Service Management Solution
SMART Service Desk www.smartservicedesk.com Success Story Abhijeet Group Implements SMART Service Desk IT Service Management Solution Abhijeet Group is a well-diversified business entity with significant
ORACLE TELESALES ORACLE DATA SHEET KEY FEATURES
ORACLE TELESALES KEY FEATURES Maintain customer and contact information View of business activities across operating units Lead and opportunity management Quote and order management Forecast management
FOR COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM
IP PBX VH-500 FOR COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM IP PBX VH-500 The Virtual IP PBX VH-500 is an unified communication system hosted in the cloud, and it's an excellent
SchoolMessenger for iphone
The SchoolMessenger app lets you quickly and easily send messages from anywhere using your iphone. Setting up and using the application is simple. This guide will show you how! [Important: Before you can
Achieving Customer Intelligence with Splunk Enterprise
Copyright 2013 Splunk Inc. #splunkconf Achieving Customer Intelligence with Splunk Enterprise Leon Li IT Director, Far EasTone Telco Taiwan About Far EasTone! Among leading Taiwan telecom operators! Founded
WorkAssure Cloud PRODUCT OVERVIEW: Simultaneously Enhance Customer Experience and Operational Efficiency
WorkAssure Cloud PRODUCT OVERVIEW: Simultaneously Enhance Customer Experience and Operational Efficiency WorkAssure Cloud is for service providers with a mobile workforce who are striving to maximize operational
IP PBX SH-500N WWW.HIPERPBX.COM
IP PBX SH-500N COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM IP PBX SH-500N The IP PBX SH-500N is designed for companies that want to expand and improve their telephone system, and/or
CUCM 9.x Configuration Manual for Arc Premium
CUCM 9.x Configuration Manual for Arc Premium Version 6.0.0 2003-2013 Arc Solutions (International) Ltd. All rights reserved No part of this documentation may be reproduced in any form or by any means
HP EPICCenter Contact Center Software for VCX Solutions Series
HP EPICCenter Contact Center Software for VCX Solutions Series Data sheet Product overview The HP EPICCenter Contact Center Software for VCX Solutions Series lets organizations offer their customers comprehensive
HP EPICCenter Contact Center Software for VCX Solutions Overview
Overview Models HP EPIC 10-10-1 Base VCX Software Package HP EPIC 10-1 Base Upgrade VCX Software HP EPIC Agent Set of 5 Upgrade VCX Software HP EPICCenter for NBX-to-VCX Software Upgrade JE261A JE270A
The Jamcracker Enterprise CSB AppStore Unifying Cloud Services Delivery and Management for Enterprise IT
The Jamcracker Enterprise CSB AppStore Unifying Cloud Services Delivery and Management for Enterprise IT Jamcracker, Inc. 4677 Old Ironsides Drive Santa Clara, CA, USA 95054 www.jamcracker.com Table of
Enterprise Software Development
Enterprise Software Development We enable business growth through design, development and integration of enterprise applications. Our teams have experience in serving demanding businesses with their strategic,
An Introduction to astercc Call Center ver 1.0 2012/06/09 [email protected]
An Introduction to astercc Call Center ver 1.0 2012/06/09 [email protected] Contents 1 At a Glance 2 Major Functions 3 Successful Cases 4 About astercc A quick glance at astercc astercc is a call center
Contact Center Technology. Product Datasheet. inconcert Allegro Contact Center. Dialer System. inconcert Allegro Dailer
Contact Center Technology inconcert Allegro Contact Center Dialer System inconcert Allegro Dailer Maximize agents productivity with more successful calls in the least time possible. inconcert Allegro Dialer
REVE Systems is a Symbian foundation member, part of the iphone developer community and Nokia developer forum.
Red Herring s 2012 Top 100 Global Company REVE Systems started in 2003 with a focused approach to serve IP-based communication industry. The company has a wide assortment of products ranging from backbone
Everbridge Suite Winter 2015 Release Notes
Everbridge Suite Winter 2015 Release Notes Version 4.0.0 February 4, 2015 February 4, 2015 Printed in the USA. Copyright 2015. Everbridge, Inc. All rights are reserved. Everbridge, Aware, SmartGIS, Act-SaaS,
Glossary of Click-to-Call Terms. Definitions and descriptions of the terms used in the Click-to-Call industry.
Glossary of Click-to-Call Terms Definitions and descriptions of the terms used in the Click-to-Call industry. Abandoned Call - A call that is ended before any conversation is able to occur. Most inbound
Feature Highlights: Automatic Call Distribution (ACD) CTI with E1, T1, PSTN, & IP. Support SS7 Signaling. Screen Popup. Find Last Agent.
w w w. g p l e x. c o m Why R Call Center? gplex Call Center allows easy deployment and expansion. Agents can be located remotely at multiple locations while the core server placed at the center office.
ConVox Inbound call Center. Inbound Call Center solution at your premisis
ConVox Inbound call Center Inbound Call Center solution at your premisis Why you should go for Inbound Call Center Every successful business reaches a point where they can no longer handle all of their
Networx Toll Free Services Reports User Guide Version 2.0 June 2011
Networx Toll Free Services Reports User Guide Version 2.0 June 2011 Copyright 2011, CenturyLink. All rights reserved. No part of this documentation may be reproduced or transmitted in any form or by any
PBX IVR ACD. 7011Koll Center Parkway, Suite 150 Pleasanton, CA 94566-3140. Phone: (925) 461-4510 Fax: (925) 461-4520 SUPERVISOR, MANAGER
In today s competitive environment, reducing customer service telephone-based customer interaction overhead, improving call handling quality, and maximizing the effectiveness of customer service is a must.
How to Configure Auto Attendants
How to Configure Auto Attendants An Auto Attendant is an automated attendant or receptionist that answers the main company phone number; and provides a personalized greeting and menu options to callers.
Interaction Center Integration with HEAT
Interaction Center Integration with HEAT Installation and Configuration Guide Interactive Intelligence Customer Interaction Center (CIC) 2016 R1 Last updated September 14, 2015 (See Change log for summary
Specialty Answering Service. All rights reserved.
0 Contents 1 Abstract... 2 2 About ACD & Its Relationship with Call Centers... 3 2.1 How ACD Software Routes Calls Based on Topic... 3 2.2 How ACD Reduces Operator Talk Time... 3 3 ACD and Call Reporting...
Going Google... with Gaggle!!!!
Going Google... with Gaggle!!!! Challenges of "Going Google" WRPS had been using Gaggle.net for student email. We were pleased with the filtering and notification- Google did not provide this level of
The easiest way to create Auto Attendant, IVR, Voicemail, Predictive Dialer and ACD systems
VoiceGuide IVR Katalina Technologies The easiest way to create Auto Attendant, IVR, Voicemail, Predictive Dialer and ACD systems See www.voiceguide.com for a free fully working evaluation download. VoiceGuide
What is the Purpose of OA s Enterprise IT Helpdesk Procedure?... 2 How will Problems, Questions or Changes be entered?... 2
PROCEDURES FOR REPORTING REMEDY APPLICATION PROBLEMS AND ISSUES PROCEDURES FOR REPORTING REMEDY APPLICATION PROBLEMS AND ISSUES... 2 What is the Purpose of OA s Enterprise IT Helpdesk Procedure?... 2 How
A Highly Flexible, Two-Tiered Offering
brochure MITEL MiCONTACT CENTER BUSINESS & ENTERPRISE EDITION A Highly Flexible, Two-Tiered Offering Mitel Mi Business and Enterprise Edition are designed for small-and-medium to enterprise-sized businesses
Envox Call Information Manager
Envox Call Information Manager Are you a developer looking for a way to integrate telephone call management and associated customer information into your existing applications? Have your customers expressed
Consolidating Network Infrastructure Resources in Contact Centers
White Paper Consolidating Network Infrastructure Resources in Contact Centers A tidal wave of IT and telecommunications convergence is on the way. Hundreds of servers will be washed away clearing a path