Yes Bank open source CRM. Yes Bank Collaborative CRM (YCCRM) Case Study. Empower business with Professional Open Source. Solutions.
|
|
- Spencer Clark
- 8 years ago
- Views:
Transcription
1 Empower business with Professional Open Source Yes Bank open source CRM Yes Bank Collaborative CRM (YCCRM) Solutions Case Study We provide enterprise-ready professional open source business productivity solutions to organizations worldwide. Our OpenEnterprise suite of business solutions provides enterprise grade Business Intelligence, CRM, Enterprise Content & Knowledge Management and E-learning solutions. Services Our OpenNetwork suite of Professional Services provides a support environment to assist professional open source solution implementations. OpenNetwork suite comprises of well defined set of Consulting, Development, Support & Training professional services. Technology We are experts at Professional Open Source Java technologies using open standards. Our consistent focus in these technologies provides us the technical leadership and excellence so vital to turn world class Solutions / Products for you. Approach Our approach to Open Source is highly Professional and Model driven. Our Professional Open Source Maturity Model called OpenEdge provides an objective criterion to evaluate enterprise readiness of particular open source technology / solutions.
2 Empower business with Professional Open Source Overview YES Bank, a private sector bank present across all major cities in India, is a high quality, customer centric, service driven, private Indian Bank catering to the Future Industries of India. Yes Bank was established in 2004 with financial support from Robobank Netherlands. It provides knowledge banking services such as Corporate Finance, Business Banking, Retail Banking, Investment Banking, Financial Services, and Transaction Banking. YES BANK was awarded the Most Innovative Bank in India at the New Economy First Annual Banking and Finance Awards 2008 held in London and were announced in the December 2008 issue of the International Magazine, New Economy. YES BANK is the only Indian Bank to have won this award. Business Needs / Challenges With its expanding business and growing customer base (presently it has around 117 fully functional branches across the country), YES Bank strongly felt the need to efficiently manage its customer relationships and service its customers better. It used to manage its customer relationships via Excel Sheets, something that the bank was beginning to regret. The problem was that it was a one-way information sharing system that restricted data flow from the customer to the bank. It also lacked interactive features like capturing feedback from a customer. Moreover they had instances when they lost sales leads, or multi-interfaces to the same lead and re-assignment of leads. They just couldn t track the older leads as there were multiple registrations and entry for tracking them. The existing processes and tools also didn t aid employee collaboration. Information was lying in islands, without being shared across, was of no use at all and simply led to lost opportunities for cross/up sell. As YES Bank aggressively expands its business and customer base, it was looking for a Customer Relationship Management solution which is flexible and scalable. They required a solution that could change in accordance to the dynamics of their business and could simultaneously scale to accommodate their growth. YES Bank felt challenged on various fronts. Specifically 1. It needed to cope with an increasing volume of multichannel interactions with the customers. 2. It wanted to adopt business automation to improve sales turnaround time (from Lead to Customers), reduce manual data entry and increase speed of the process. 3. The customer care department required an efficient Help Desk Management System where the calls and complaints could be logged in and automatically assigned to relevant employee for resolution with automated escalations.
3 Solution Highlight Having analyzed YES Bank s requirements, InfoAxon recognized that an off-the-shelf CRM solution could not fit YES Bank s business model which was demand-based and hence very fluid. What YES Bank required was open standards based, flexible, scalable, and Framework-based CRM solution which could be easily changed and adapted with the bank s business needs. InfoAxon decided to go ahead with a Java J2EE based Open Source CRM framework. InfoAxon consultants leveraged its Continuous Integration Methodology to create an Integrated Open Source CRM Stack for YES Bank. The Integrated CRM Stack is a single deployable stack which provided open source CRM application integrated with infrastructure components (Redhat Linux, JBoss, PostgreSQL, Apache) to deliver cost effective, flexible, and extensible open source CRM solution stack. The CRM Stack delivered all CRM dependencies on a single stack with turnkey install and flexible multitier configurations. The CRM stack was tested, performance tuned and deployed in YES Bank Data Center. The deployment consists of Staging and Production areas on virtualized Redhat OS Server. The Open Source CRM stack covered all the processes right from customer acquisition through to customer servicing. It included following CRM modules:
4 1. Sales and Leads Management 2. Personalized Dashboards with Activities Planner 3. Help Desk 4. Marketing Management 5. Document Management InfoAxon used its Agile and Iterative development methodologies to enhance the existing CRM framework to include additional functionalities such as: 1. Integration with Core Banking Solution iflex 2. Trouble Ticket Escalation management based on Service Level 3. Automatic Routing of customer complaints 4. Flexible Workflow to accommodate changing business rules 5. Automated addition of Banking Products 6. Customization of Lead and Pipeline Module to accommodate YES Bank customer acquisition process 7. Customization of Dashboards as per Sales Team requirements 8. Customized Reporting Environment
5 Technology Showcase InfoAxon leveraged its library of certified open source components to deliver a highly secure, flexible and scalable CRM Solution with ongoing enhancements. Open Source Components Hardware Platform Presentation Details IBM X Server, IBM SAN Red Hat Enterprise Linux 5.0 with OS Level Virtualization XML, XSLT, JSP Web / App. Server Apache Tomcat / JBoss Enterprise Data Layer Development Tools Programming Language Source Code & Configuration Management Frameworks PDL (Persistent Data Layer) SVN, Eclipse, Net Beans Java, J2EE, JSP, Servlet, JSR 168 Portlets, Workflow SVN, Cruise Control MVC Architecture, SOAP based Web Services, Custom Exception Handling, Logging (using Log4J), Custom Audit Framework Database PostgreSQL Ver. 8.3 Value Delivered InfoAxon s leveraged its experience of working with similar Banking vertical and its open source integration & development expertise to deliver a cost effective, flexible, and extensible open source CRM solution stack. The open source CRM solution at YES Bank has already started reflecting positively in following ways: 1. Drastic Improvement in customer acquisition. As per recent information there is servicing of 1 million leads and around half-a-million service requests per year. 2. Customer Service improved by 60% and turnaround time for its processes by almost 70%. 3. Helped achieve greater service excellence, capturing all customer queries, complaints and their feedback into the common system. It helped the Bank understand its customer better which resulted in better customer retention.
6 4. Cross-selling of products substantially surged after the implementation. 5. The centralized repository of reports generated numerous benefits for the bank. Data loss was prevented. Also it allowed the bank to analyze data and take proactive actions to improve customer experience and products. YES Bank is getting benefitted by the open source nature of the CRM Stack in various forms such as much lower TCO, flexible, scalable, and open architecture. YES Bank has plans to integrate various enterprise applications with the stack and taking the solution online to bank s end customers.
7 Empower business with Professional Open Source UK Office: InfoAxon Technologies UK Limited Building A, Trinity Court Wokingham Road Bracknell, Berkshire RG42 1PL United Kingdom Tel: Fax: DDI: India Office: InfoAxon Technologies (India) Pvt. Ltd. H-189, Sector 63, Noida (U.P) India Tel : (Hunting Line) Fax :
JBoss Enterprise Middleware
JBoss Enterprise Middleware The foundation of your open source middleware reference architecture Presented By : Sukanta Basak Red Hat -- Vital Statistics Headquarters in Raleigh, NC Founded in 1993 Over
More informationquality of service Screenshots
versasrs HelpDesk quality of service Screenshots versasrs HelpDesk Main Screen Ensures that your internal user issues remain visible until resolved. Prevents problems from falling through the cracks. Send
More informationPlatforming Open Source
Platforming Open Source Implementing Open Source the Right Way through Platforming Implementing Open Source the Right Way through Platforming Abstract Open Source ecosystem comprises of hundreds of open
More informationClient Overview. Engagement Situation. Key Requirements for Platform Development :
Client Overview Our client provides leading video platform for enterprise HD video conferencing and has product suite focused on product-based visual communication solutions. Our client leverages its solutions
More informationRed Hat Enterprise Portal Server: Architecture and Features
Red Hat Enterprise Portal Server: Architecture and Features By: Richard Li and Jim Parsons March 2003 Abstract This whitepaper provides an architectural overview of the open source Red Hat Enterprise Portal
More informationJBS-102: Jboss Application Server Administration. Course Length: 4 days
JBS-102: Jboss Application Server Administration Course Length: 4 days Course Description: Course Description: JBoss Application Server Administration focuses on installing, configuring, and tuning the
More informationCase Study. ElegantJ BI Business Intelligence
ISO 9001:2008 www.elegantjbi.com Get competitive with ElegantJ BI,today.. To learn more about leveraging ElegantJ BI Solutions for your business, please visit our website. Client Client is one of the reputed
More informationJBoss Enterprise MIDDLEWARE
JBoss Enterprise MIDDLEWARE WHAT IS IT? JBoss Enterprise Middleware integrates and hardens the latest enterprise-ready features from JBoss community projects into supported, stable, enterprise-class middleware
More informationJBoss Enterprise Middleware. The foundation of your open source middleware reference architecture
JBoss Enterprise Middleware The foundation of your open source middleware reference architecture Red Hat open source solution stack changes the economics of IT infrastructure Offers proprietary replacements
More informationEBA Procurement Procedure for the Supply of Website Services 2016: Annex 1 System Architecture Document SYSTEM ARCHITECTURE DOCUMENT
EBA Procurement Procedure for the Supply of Website Services 2016: Annex 1 System Architecture Document SYSTEM ARCHITECTURE DOCUMENT Contents 1. Introduction 1 1.1 Purpose 1 2. Liferay Architecture 2 2.1
More informationDistributed Agile Development in the Cloud
W H I T E PA P E R Distributed Agile Development in the Cloud A new development process using the Power of Cloud and combining the merits of Agile, Feature Branching, Continuous Integration, Continuous
More informationPentaho BI Capability Profile
Pentaho BI Capability Profile InfoAxon s Pentaho BI Integration Capabilities InfoAxon s Pentaho BI Integration Capabilities Challenge Organizations are under continuous pressure to improve their business
More informationJAVA/J2EE DEVELOPER RESUME
1 of 5 05/01/2015 13:22 JAVA/J2EE DEVELOPER RESUME Java Developers/Architects Resumes Please note that this is a not a Job Board - We are an I.T Staffing Company and we provide candidates on a Contract
More informationNavsya Technologies Pvt. Ltd. BlueChilli CRM
Navsya Technologies Pvt. Ltd. BlueChilli CRM Solution Agenda What is CRM? CRM SFA Overview System Features Sample Screenshots What Is CRM? How does it differ from simple contact management? Customer Facing
More informationapplications. JBoss Enterprise Application Platform
JBoss Enterprise Application Platform What is it? JBoss Enterprise Application Platform is the industryleading platform for next-generation enterprise Java applications. It provides a stable, open source
More informationPortals, Portlets & Liferay Platform
Portals, Portlets & Liferay Platform Repetition: Web Applications and Model View Controller (MVC) Design Pattern Web Applications Frameworks in J2EE world Struts Spring Hibernate Data Service Java Server
More informationJBoss Enterprise MIDDLEWARE
JBoss Enterprise MIDDLEWARE WHAT IS IT? JBoss Enterprise Middleware integrates and hardens the latest enterprise-ready features from JBoss community projects into supported, stable, enterprise-class middleware
More informationOpen Source Development with the Elastic Path Ecommerce Platform
Open Source Development with the Elastic Path Ecommerce Platform This white paper will help you explore the benefits of the Java-based Elastic Path ecommerce platform, learn more about the components of
More informationDTWMS Required Software Engineers. 1. Senior Java Programmer (3 Positions) Responsibilities:
DTWMS Required Software Engineers 1. Senior Java Programmer (3 Positions) Responsibilities: Responsible to deliver quality software solutions using standard end to end software development cycle Collaborate
More informationUBS Training Course Catalog
2014 COURSE CATALOG SECURITY COURSES Advanced Ethical Hacking Secure Android Development Secure ios Development C/C++ Programming Security Complete Windows Security Cryptography Overview Designing Secure
More informationChoosing IT Service Management Software
Choosing IT Service Management Software What to look for in an IT Service Management solution Monitor 24-7 Inc. www.monitor24-7.com sales@monitor24-7.com +1 416 410 2716 +31 23 525 6975 Introduction Service
More informationZend and IBM: Bringing the power of PHP applications to the enterprise
Zend and IBM: Bringing the power of PHP applications to the enterprise A high-performance PHP platform that helps enterprises improve and accelerate web and mobile application development Highlights: Leverages
More informationSOLUTIONS FOR BUSINESS PROCESS & ENTERPRISE CONTENT MANAGEMENT
SoftSol s platform-independent, scalable Business Management (BPM) solution, powered by Newgen technology, enables automation of business processes which can be integrated with any other external applications.
More informationRiverbed OPNET AppInternals Xpert PRODUCT BRIEF
Riverbed OPNET AppInternals Xpert PRODUCT BRIEF See application performance through your users eyes It s not uncommon for today s web-based applications to require dozens of hops to complete a single transaction
More informationBy: Richard Li March 2003
!" $#%!&' )()*+ &,.-/ %0-1 32 By: Richard Li March 2003 Abstract The Red Hat Enterprise Content Management System (CMS) is an open source product that provides a full set of out-of-the-box content management
More informationCRM for Customer Service and Support
OV E RV I E W CRM for Customer Service and Support MAXIMIZER CRM Published By Maximize satisfaction. Drive repeat business Servicing customers effectively is a key component in growing your business through
More informationCronacle. Introduction
Cronacle An event-driven job scheduling solution, enabling systems administrators and operators to easily manage distributed and heterogeneous business systems. Cronacle Making complex processes easy to
More informationDIXIT INFOTECH SERVICES
DIXIT INFOTECH SERVICES Dixit Infotech Services is a Total IT Solutions and Services provider offering a diverse range of IT products (hardware and software), solutions and services. We are headquartered
More informationWe Transform IDEA into Business with Right Blend of Talent, Technology & Techniques
We Transform IDEA into Business with Right Blend of Talent, Technology & Techniques About Us Fibsologic Pvt. Ltd. is an Offshore IT & Software company offers End-to-End Web Application & Mobile Apps Solutions
More informationIBM Global Business Services Microsoft Dynamics AX solutions from IBM
IBM Global Business Services Microsoft Dynamics AX solutions from IBM Powerful, agile and simple enterprise resource planning 2 Microsoft Dynamics AX solutions from IBM Highlights Improve productivity
More informationRemote Infrastructure Support Services & Managed IT Services
Remote Infrastructure Support Services & Managed IT Services Remote Desktop Services are designed to optimize the customers IT resource utilization and provide a standardized end-user environment. The
More informationProduct Development Assistance: NexGEN Advantage
Product Development Assistance: NexGEN Advantage With the advent of new technology and growing global competition, software product companies are facing challenges, which require the most advanced business
More informationTest Automation Tool comparison HP UFT/QTP vs. Selenium - Prashant Malhotra
Test Automation Tool comparison HP UFT/QTP vs. Selenium - Prashant Malhotra Test Automation Tool comparison HP UFT/QTP vs. Selenium This whitepaper has been created as a guide to help QA Heads understand,
More informationCognos8 Deployment Best Practices for Performance/Scalability. Barnaby Cole Practice Lead, Technical Services
Cognos8 Deployment Best Practices for Performance/Scalability Barnaby Cole Practice Lead, Technical Services Agenda > Cognos 8 Architecture Overview > Cognos 8 Components > Load Balancing > Deployment
More informationChoosing IT Service Management Software
Choosing IT Service Management Software What to look for in an IT Service Management solution Monitor 24-7 Inc. www.monitor24-7.com sales@monitor24-7.com 1 416 410 2716 1 866 364 2757 Introduction Service
More informationSOA REFERENCE ARCHITECTURE: WEB TIER
SOA REFERENCE ARCHITECTURE: WEB TIER SOA Blueprint A structured blog by Yogish Pai Web Application Tier The primary requirement for this tier is that all the business systems and solutions be accessible
More informationAn ITIL Perspective for Storage Resource Management
An ITIL Perspective for Storage Resource Management BJ Klingenberg, IBM Greg Van Hise, IBM Abstract Providing an ITIL perspective to storage resource management supports the consistent integration of storage
More informationCloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality.
itouch Vision Cloud Call Centre This document gives an overview of the cloud call Centre and discusses the different features and functionality. For further information, about implementation and pricing
More informationCloudCERT (Testbed framework to exercise critical infrastructure protection)
WP2. CONCEPTUAL MODELLING AND ARCHITECTURE CloudCERT (Testbed framework to exercise critical infrastructure protection) With the financial support of the Prevention, Preparedness and Consequence Management
More informationOverview. Presenter name Title, Red Hat Date. David Ciam. Solutions Architect. dciam@redhat.com
TITLE SLIDE:Middleware HEADLINE JBoss Enterprise Overview Presenter name Title, Red Hat Date David Ciam Solutions Architect dciam@redhat.com 1 JBoss Community and JBoss Enterprise Targeting Different Users
More informationRRF Reply Reporting Framework
RRF Reply Reporting Framework Introduction The increase in the services provided in the telco market requires to carry out short and long-term analyses aimed at monitoring the use of resources and timely
More informationWebSphere Application Server - Introduction, Monitoring Tools, & Administration
WebSphere Application Server - Introduction, Monitoring Tools, & Administration presented by: Michael S. Pallos, MBA Senior Solution Architect IBM Certified Systems Expert: WebSphere MQ 5.2 e-business
More informationTRAINING. OneShield.com Leadership. Service. Technology. That s our policy.
SERVICES DATA SHEET TRAINING With specialized knowledge of global P&C insurance markets across all commercial, personal and specialty lines, OneShield s interactive training programs for business and IT
More informationCommuniqué 4. Standardized Global Content Management. Designed for World s Leading Enterprises. Industry Leading Products & Platform
Communiqué 4 Standardized Communiqué 4 - fully implementing the JCR (JSR 170) Content Repository Standard, managing digital business information, applications and processes through the web. Communiqué
More informationIBM Tivoli Service Request Manager
Deliver high-quality services while helping to control cost IBM Tivoli Service Request Manager Highlights Streamline incident and problem management processes for more rapid service restoration at an appropriate
More informationInformation Technology Services Classification Level Range C Reports to. Manager ITS Infrastructure Effective Date June 29 th, 2015 Position Summary
Athabasca University Professional Position Description Section I Position Update Only Information Position Title Senior System Administrator Position # 999716,999902 Department Information Technology Services
More informationMySQL Web Development PHP. System Administration XML APIs. Large Scale Systems Implementation. Amazon Web Services (AWS) Shell Scripting
Robert Taylor Sr Site Reliability Engineer at Adobe Currently Senior Site Reliability Engineer building on prior experience as a Solution Architect, Sr Cloud Engineer, Technical Account Manager of Strategic
More informationPatent Public Advisory Committee Meeting PE2E Status. David Landrith Patents Portfolio Manager July 14, 2011
Patent Public Advisory Committee Meeting PE2E Status David Landrith Patents Portfolio Manager July 14, 2011 PE2E Timeline 2 Front-End Summary Integrated front-end design & implementation Initial front-end
More informationApplication Management Services (AMS)
Contents 1. AMS : An Overview 2. AMS : Models 3. Delivery Organization 4. Processes & Tools 5. Transition Methodology 6. Pricing Application Management Services (AMS) Enterprise Application Services Capability
More informationWealth Management System
Wealth Management System Clients in the new economy demand straight answers. With ubiquitous information on the Internet and an around-the-clock global financial market accessible by pagers, email, mobile
More informationInformation Technology Services
Information Technology Services "improve your business performance with custom software solutions" ISO 90001:2008 Quality Management System Certified Company About Providence Providence is a well-established
More informationRed Hat Enterprise Linux: The ideal platform for running your Oracle database
Red Hat Enterprise Linux: The ideal platform for running your Oracle database 2 Introduction 2 Scalability 2 Availability 3 Reliability 4 Manageability 5 Red Hat subscriptions 6 Conclusion www.redhat.com
More informationBuilding Private Cloud on
Building Private Cloud on Summary of Content Introduction of Cloud Computing Cloud Computing vs. Server Virtualization Cloud Computing Components Stack Public vs. Private Clouds Open Source Software for
More informationRed Hat JBoss Overview Intelligent Integrated Enterprise!!!! Blaine Mincey Sr. Middleware Solutions Architect
Red Hat JBoss Overview Intelligent Integrated Enterprise!!!! Blaine Mincey Sr. Middleware Solutions Architect WHAT WE DO We offer a range of mission-critical software and services covering: CLOUD MIDDLEWARE
More informationReduced 30% of IT infrastructure & operations costs by automating infrastructure monitoring for a global wireless distributor
Reduced 30% of IT infrastructure & operations costs by automating infrastructure monitoring for a global wireless distributor Our Customer One of the world's largest distributors of mobile phones, supporting
More informationCA Service Desk Manager
PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES
More informationInside the Digital Commerce Engine. The architecture and deployment of the Elastic Path Digital Commerce Engine
Inside the Digital Commerce Engine The architecture and deployment of the Elastic Path Digital Commerce Engine Contents Executive Summary... 3 Introduction... 4 What is the Digital Commerce Engine?...
More informationManaging all your customer interactions Ambit CustomerConnect
RETAIL BANKING Customer Management Human. PRODUCT SHEET Managing all your customer interactions Ambit CustomerConnect SunGard s Ambit CustomerConnect provides banks with an integrated, centralized solution
More informationProgramming Languages
Generalist/Senior Developer DOB: July 19, 1978. Marital Status: Married. P: +64 (0) 21 204 5763 Email: kiwijob@icloud.com Location: Te Atatu, Auckland, 0610, NZ. Languages: English: IELTS 7.5 Spanish:
More informationPULSE SECURE CARE PLUS SERVICES
DATASHEET PULSE SECURE CARE PLUS SERVICES Service Overview In today s dynamic marketplace, organizations are under constant pressure to meet market demand while maintaining or increasing return on investment.
More informationApplication of MVC Platform in Bank E-CRM
Application of MVC Platform in Bank E-CRM Liancai Hao (School of Management, Harbin Institute of Technology, Harbin P. R. China 150001) Haolc@hit.edu.cn Abstract Customer relationship management (CRM)
More informationHow to Choose a CRM System
When it comes to Customer Relationship Management (CRM) it s important to understand all the benefits of an integrated system before beginning your selection process. That s why we created this guide to
More informationFINANCIAL SERVICES: FRAUD MANAGEMENT A solution showcase
FINANCIAL SERVICES: FRAUD MANAGEMENT A solution showcase TECHNOLOGY OVERVIEW FRAUD MANAGE- MENT REFERENCE ARCHITECTURE This technology overview describes a complete infrastructure and application re-architecture
More informationKaseya Traverse. Kaseya Product Brief. Predictive SLA Management and Monitoring. Kaseya Traverse. Service Containers and Views
Kaseya Product Brief Kaseya Traverse Predictive SLA Management and Monitoring Kaseya Traverse Traverse is a breakthrough cloud and service-level monitoring solution that provides real time visibility into
More informationAccelerate Innovation. Get a 360 view of customers Finacle CRM Solution
Accelerate Innovation Get a 360 view of customers Finacle CRM Solution Delight customers today, retain them tomorrow The ultimate goal for any business is to attract and retain delighted customers. Transformation
More informationeflair Management Systems
Pvt. Ltd, in short EMS, is a software development company that creates and develops software applications and systems that are leading products in various industry segments. The company exceeds the expectations
More informationBuilding Robust Applications l Optimizing Performance l Transforming Business
Building Robust Applications l Optimizing Performance l Transforming Business About Us Prayag Software Solutions is an India-based IT services company. Backed by 8 years of industry insight, we leverage
More informationService Offerings. Ensuring IT Resources are available, reliable, scalable & manageable always.
Service Offerings Ensuring IT Resources are available, reliable, scalable & manageable always. SNICare has divided its end-to-end offering into three main segments which covers all the aspects of the IT
More informationJBOSS ENTERPRISE SOA PLATFORM AND JBOSS ENTERPRISE DATA SERVICES PLATFORM VALUE PROPOSITION AND DIFFERENTIATION
JBOSS ENTERPRISE SOA PLATFORM AND JBOSS ENTERPRISE DATA SERVICES PLATFORM VALUE PROPOSITION AND DIFFERENTIATION Service-oriented architecture (SOA) gives enterprises the ability to identify and respond
More informationSaaS & Cloud Application Development & Delivery
SaaS & Cloud Application Development & Delivery A Whitepaper by Ekartha, Inc. by Gurpreet Singh, Ekartha Inc. Raj Sethi, Ekartha Inc. Ekartha, Inc. 63 Cutter Mill Road Great Neck, N.Y. 11021 Tel.: (516)
More informationArchitecture Summary. Prepared by Architecture Working Group. Goals and summary: April 4, 2012 Updated recommendation: Nov 7, 2013
Architecture Summary Prepared by Architecture Working Group Goals and summary: April 4, 2012 Updated recommendation: Nov 7, 2013 Original Goals! Document Current IT Infrastructure! High-level Architecture
More informationExploring Oracle E-Business Suite Load Balancing Options. Venkat Perumal IT Convergence
Exploring Oracle E-Business Suite Load Balancing Options Venkat Perumal IT Convergence Objectives Overview of 11i load balancing techniques Load balancing architecture Scenarios to implement Load Balancing
More informationOXAGILE RESUMES SUMMARY OF QUALIFICATIONS TECHNICAL SKILLS SENIOR JAVA SOFTWARE ENGINEER
OXAGILE RESUMES SENIOR JAVA SOFTWARE ENGINEER SUMMARY OF QUALIFICATIONS Over 4 years of solid experience in software development, application programming and engineering Strong expertise in J2EE architectures,
More informationImproving contact center productivity and customer satisfaction with a proven portal solution.
Portal solutions for contact centers Executive brief January 2006 Improving contact center productivity and customer satisfaction with a proven portal solution. Page 2 Contents 2 Executive summary 3 Contact
More informationCentrata IT Management Suite 3.0
Centrata IT Management Suite 3.0 Technical Operating Environment April 9, 2004 Centrata Incorporated Copyright 2004 by Centrata Incorporated All rights reserved. April 9, 2004 Centrata IT Management Suite
More informationRequest for Information (RFI) For providing An Information Technology Services Management Solution. RFI No. R25CD14213
Request for Information (RFI) For providing An Information Technology Services Solution RFI No. R25CD14213 RFI No. R25CD14213 Overview The Information Technology Department (ITS) at the Toronto Transit
More informationManageEngine (division of ZOHO Corporation) www.manageengine.com. Infrastructure Management Solution (IMS)
ManageEngine (division of ZOHO Corporation) www.manageengine.com Infrastructure Management Solution (IMS) Contents Primer on IM (Infrastructure Management)... 3 What is Infrastructure Management?... 3
More informationInputsoft Business Software & Consulting. Learn more at www.inputsoft.com
Inputsoft Business Software & Consulting Learn more at www.inputsoft.com Services Our Strategic focus and creative innovations helps you expand your business globally ENTERPRISE SOLUTIONS WEB APPLICATION
More informationOPEN MODERN DATA ARCHITECTURE FOR FINANCIAL SERVICES RISK MANAGEMENT
WHITEPAPER OPEN MODERN DATA ARCHITECTURE FOR FINANCIAL SERVICES RISK MANAGEMENT A top-tier global bank s end-of-day risk analysis jobs didn t complete in time for the next start of trading day. To solve
More information2012 LABVANTAGE Solutions, Inc. All Rights Reserved.
LABVANTAGE Architecture 2012 LABVANTAGE Solutions, Inc. All Rights Reserved. DOCUMENT PURPOSE AND SCOPE This document provides an overview of the LABVANTAGE hardware and software architecture. It is written
More informationAgile Best Practices and Patterns for Success on an Agile Software development project.
Agile Best Practices and Patterns for Success on an Agile Software development project. Tom Friend SCRUM Master / Coach 1 2014 Agile On Target LLC, All Rights reserved. Tom Friend / Experience Industry
More informationHow To Retire A Legacy System From Healthcare With A Flatirons Eas Application Retirement Solution
EAS Application Retirement Case Study: Health Insurance Introduction A major health insurance organization contracted with Flatirons Solutions to assist them in retiring a number of aged applications that
More informationCreate a single 360 view of data Red Hat JBoss Data Virtualization consolidates master and transactional data
Whitepaper Create a single 360 view of Red Hat JBoss Data Virtualization consolidates master and transactional Red Hat JBoss Data Virtualization can play diverse roles in a master management initiative,
More informationBank ing. Industry. Business Challenge A C R M s o lu t i on fo r a b a nk ne e d s t o b e b u il t to su i t v a r io u s b a nk -
SOLUTION BLUEPRINT BANKING F i n a c l e C R M - S p e c i a l t y Bank ing Industry B a n k i n g Business Challenge A C R M s o lu t i on fo r a b a nk ne e d s t o b e b u il t to su i t v a r io u
More informationCRM Implementation at ATE Case Study
CRM Implementation at ATE Case Study Profile A.T.E. Enterprises Private Limited (ATEEPL) was established in 1939 and is headquartered in Mumbai, India. Dedicated to industrial sales, distribution, and
More informationHow to Easily Integrate BIRT Reports into your Web Application
How to Easily Integrate BIRT Reports into your Web Application Rima Kanguri & Krishna Venkatraman Actuate Corporation BIRT and us Who are we? Who are you? Who are we? Rima Kanguri Actuate Corporation Krishna
More informationCorporate Presentation. Intense Technologies Limited
Corporate Presentation Intense Technologies Limited Intense Intense Technologies Technologies Limited Limited www.in10stech.com About Us We enable digitalization of customer centric business processes
More informationPortal In Anger. Ray Ploski Team Lead - Solutions Architecture, JBoss by Red Hat June 22, 2010
1 Portal In Anger Ray Ploski Team Lead - Solutions Architecture, JBoss by Red Hat June 22, 2010 Agenda: Location of Atlantis Video of Big Foot Guided tour of Area 52 Meaning of Life Slight Change of Plans
More informationCWS Technology. We know you have many choices in Web Development Companies, But CWS Technology understands your needs to stand out of the Crowd
2 CWS Technology We know you have many choices in Web Development Companies, But CWS Technology understands your needs to stand out of the Crowd To be UNIQUE & To be ORIGINAL 3 Table of Contents Introduction
More informationEvolutyz Corp. is a future proof evolution of endless opportunities with a fresh mind set in Technology Consulting and Professional Services.
Evolutyz Corp. is a future proof evolution of endless opportunities with a fresh mind set in Technology Consulting and Professional Services. Who we are? In order to remain competitive, enterprises today
More informationELOGIX SOFTWARE BUSINESS ADVANTAGE DELIVERED PRACTICE DETAILS
ELOGIX SOFTWARE BUSINESS ADVANTAGE DELIVERED PRACTICE DETAILS BACKGROUND 10 years of experience Maintain a center for excellence that perpetuates the learning process and keeps the team abreast of latest
More informationCRM and Your Business. A Jargon-Free Guide to How CRM Can Help Your Business
CRM and Your Business A Jargon-Free Guide to How CRM Can Help Your Business CRM and Your Business CRM, Customer Relationship Management, and more particularly the technologies involved in delivering it
More informationEverSuite. Enterprise Content Management Solutions. Capture. Manage. Store. Preserve. Publish
EverSuite Capture Manage Store Preserve Publish Enterprise Content Management Solutions The growth of unstructured content and processes has created many new challenges for organizations from employee
More informationAppendix A: Case Studies
Appendix A: Case Studies 1. CiscoServiceOne (CSOne) Project Salesforce Service Cloud Implementation Background Currently the majority of service operations for Cisco are handled through Oracle ebusiness
More informationTo increase scalability, the following features can be integrated:
Client Requirements Magento Multi Store Ecommerce Management system is an online virtual mall using is Saas based model based Ecommerce Platform where merchants and retailers can sign up and easily create
More informationBest Practices for Service Management
Best Practices for Service Management 5 Ways to Increase Client Satisfaction and Profits Introduction The successful Information Technology (IT) services business depends on satisfying customer needs.
More informationCost Savings with Tcat
A quantitative TCO comparison study Abstract: Many web applications currently do not require a full JEE application server and will run fine on a light- weight, agile application server such as Tcat, an
More informationHolistic Performance Analysis of J2EE Applications
Holistic Performance Analysis of J2EE Applications By Madhu Tanikella In order to identify and resolve performance problems of enterprise Java Applications and reduce the time-to-market, performance analysis
More informationGlobal Enterprise Business Management Platform Interactive, Intelligent with Controls to Ensure Profit
Global Enterprise Business Platform Interactive, Intelligent with Controls to Ensure Profit Sales and Sales Force Customer Relationship Supply Chain Stores & Purchase Production Product Data Scheduling
More information