Virtual Contact Center
|
|
- Alvin Gordon
- 8 years ago
- Views:
Transcription
1 Virtual Contact Center Zendesk Integration Configuration Guide Version 7.1 Revision 1.0
2 Copyright 2012, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. 8x8 is a registered trademark of 8x8, Inc. Zendesk is a registered trademark of Zendesk Corporation. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owner/s. All other brands and/or product names are the trademarks (or registered trademarks) and property of their respective owner/s.
3 8x8, Inc Zendesk Integration Configuration Preface Use this document to learn about the configuration of Zendesk Integration with the Virtual Contact Center. About 8x8, Inc Virtual Contact Center from 8x8 is the fastest and easiest way to deploy a world class contact center. Virtual Contact Center makes it easy to manage all of your customer interactions phone, and chat - through a single system. Our award-winning solution is 100% web-based and was developed by industry-leading designers to be extremely easy to use, thus speeding the adoption process for both agents and supervisors. The Virtual Contact Center includes all of the functionality you need to provide an exceptional customer experience: skills based routing, multi-media interaction management, IVR, CTI, case & contact management, call recording, real-time monitoring, desktop sharing, reporting, and much more. 8x8, Inc 2125, O Nel Drive, San Jose, CA USA SALES: SUPPORT: vccsales@8x8.com i
4 8x8, Inc Zendesk Integration Configuration Contents OVERVIEW... 3 Features... 3 BROWSER REQUIREMENTS... 4 INSTALLATION REQUIREMENTS... 4 CONFIGURING VIRTUAL CONTACT CENTER INTEGRATION WITH ZENDESK... 4 DEFINING SCREEN POP SETTINGS... 4 Understanding Screen Pop... 5 ENABLING AGENT ACCOUNTS FOR INTEGRATION... 8 CRM SINGLE SIGN ON... 9 SUPPORT FOR SSL... 9 CONCLUSION... 9 ii
5 8x8, Inc Zendesk Integration Configuration Overview Virtual Contact Center offers multichannel integration with Zendesk CRM. The integration supports phone and voic channels allowing you to access data from Zendesk CRM through an integrated Agent Console. Virtual Contact Center s ability to integrate with external CRM offers the following benefits: Provides out-of-the-box integration with minimal configuration. Increases agent productivity with integrated data management. Informs an agent about the caller by popping the caller's account information to the agent as soon as a call is offered to an agent. Features The CRM integration allows you to perform your Zendesk account activities using the integrated Agent Console with the following features: Multichannel support including Phone and Voic channels Fully Integrated Agent Console Visibility to queue status and agent presence Support for custom branded accounts Single Sign-on functionality Screen Pop of the customer s CRM record during inbound interactions Support for SSL enabled Zendesk CRM accounts *Coming soon 3
6 Browser Requirements For optimal integration results, Agents, Supervisors, and Administrators must use Internet Explorer version 7.0 or later. Installation Requirements To enable your Zendesk CRM instance to interoperate with your Virtual Contact Center, you must have administrative access to: Zendesk CRM account Configuration Manager of Virtual Contact Center Configuring Virtual Contact Center Integration with Zendesk Integrating Zendesk CRM with Virtual Contact Center requires: Enabling and defining Screen Pop settings in the Configuration Manager Enabling agent accounts for integration Defining Screen Pop Settings To enable CRM integration for a tenant, an administrator has to configure Screen Pop settings in the Configuration Manager. The configuration requires you to: select a target CRM add target attributes specify events that trigger screen population of CRM records, and specify popup window properties in the browser An agent has to then save the login credentials of the external CRM account in the agent s profile. Integration enables searching of records containing phone data matching caller ID, and pops up the corresponding record/s for specific events. The events triggering a Screen Pop may be one or all of the following: An agent is offered an interaction An agent has accepted an interaction An agent has completed an interaction Configuring Zendesk CRM involves defining Screen Pop settings, and setting up external CRM properties in an agent s profile. 4
7 Understanding Screen Pop Screen Pop refers to the process of presenting customer data to an agent automatically during an interaction eliminating the need to manually search for the customer data. The process involves searching for customer records with: phone field matching caller ANI (Automatic Number Identification) for Phone and Voic media and displaying the search results on the agent s screen The Screen Pop applies to inbound transactions including phone and voic . If the search retrieves multiple records, the Screen Pop lists all matches in a table, and displays the details of the first record. If the search fails to find matching records, then pops a new ticket record. Integration, Screen Pop tab 5
8 To define Screen Pop settings for Zendesk CRM: 1. Navigate to Integration > Screen Pop tab in the Configuration Manager. 2. Check Enable Screen Pop option. 3. Select the Target Type Zendesk. 4. Enter the Service Name. The service name is the web address where your help desk is hosted. For example: acmejet.zendesk.com. Note: If you have enabled SSL for your Zendesk account, enter 5. Enter the Login URL. Append /access/login to the service URL. For example: Note: You must add to the Login URL. 6. Branding URL: is the custom URL provided by Zendesk if you have customized your help desk to match your corporate domain s look and feel. For example, support.acmejet.com instead of acmejet.zendesk.com 7. Enable Customization: This option allows tenants to provide customization script to customize the CRM workflow, search, query etc. If enabled, requires a Script URL. a. Enter a valid Script URL that points to the location of the custom script. Customization replaces features and functionality of the standard integration with the custom functionality. 8. Check Use Remote Login: This option enables support for the Single Sign On security settings in the Zendesk account. a. Enter a valid API token to enable searching of the CRM. 9. Enter the settings for Landing Pages. You can enable s tab, and/or a custom tab. To enable custom landing page: a. Check Enable custom landing page. b. Enter Title for the landing page. For example: My Support Desk c. Enter URL: $serverurl$/home Note: The above URL launches the home page of your Zendesk account. You can replace the URL with your preferred page to login. 10. Define events that trigger a Screen Pop for a transaction. You can configure a Screen Pop of a corresponding record for the following events: a. When an agent is offered a call b. When an agent accepts a call c. When an agent ends a call 11. Open a new window for Screen Pop, and specify its size and position. Note: Failing to check this option results in an error while launching Zendesk from Agent Console. For security reasons, Zendesk does not support display within the iframe. 6
9 Window Properties Open new window for Screen Pop Description This option allows agents to view landing page and Screen Pop of interactions in a standalone pop up window. If disabled, prompts you to open a new window for landing page. Along with this option, two more options are available: Use single window only: This option displays the landing page and the Screen Pop in a new window and refreshes the same window to show new contact and call log information. If Screen Pop is triggered for multiple events, the window refreshes for each event. If disabled, launches multiple windows for each triggered event. Hide result listing for single search result: If an interaction fetches multiple matching records, a browser tab lists all matching records in a tabular format. Clicking on a record shows the record details. Note: applicable if Screen Pop is triggered for multiple events. Hides the list of results if a single matching record is found. Show Toolbar Size and Position Displays the browser toolbar in the browser window. Note: Show toolbar is not supported on IE9. Specify exact dimensions of the Screen Pop window and its position on the screen. Note: Agents can control the window properties of screen pop from the Agent Console if the administrator extends this capability to agents. Agent Profile> External Setup tabs 12. Save your configuration settings. With the Screen Pop configuration in the Configuration Manager complete, you are now ready to set up the Agent Console for integration. 7
10 Enabling Agent Accounts for Integration To integrate a Zendesk account with an Agent Console, agents have to save their Zendesk login credentials in their profile. To set up external CRM properties in the agent s profile: 1. Login to your Agent Console, and navigate to My Profile. 2. In the External Setup, enter the username, and the password to login to your Zendesk account. Save your settings. Agent Console > My Profile > External Set up Agent Profile > External Setup Tabs 3. Logout and log back in. Zendesk session launches in a new browser window. Note: For security reasons, Zendesk does not support display within the iframe. 8
11 Enhanced Zendesk Integration Based on the settings, when an incoming call is offered/accepted/completed, the matching record/s pop in a new window. Note: When you add/edit data in the Zendesk Web User Interface, the data synchronization is not immediate, and hence may result in inaccurate search results. CRM Single Sign On Single Sign On functionality permits agents to access Zendesk account from within the Agent Console eliminating the need to log into each system separately. Zendesk integration performs Single Sign On automatically when an agent saves his Zendesk login credentials in the Agent Profile. However, if the customer s Zendesk account has enabled Remote Login, you should enable Use Remote Login in the Screen Pop properties in the Configuration Manager, provide the API token supplied by Zendesk, and collaborate with 8x8 professional services to discuss the approach to perform Single Sign on. Support for SSL The Integration supports SSL enabled Zendesk accounts. For successful integration of SSL enabled Zendesk accounts, the Service Name in the Screen Pop configuration should include For example, Conclusion The configuration instructions provided in this guide enables you to set up your Zendesk Integration with Virtual Contact Center. 9
Virtual Contact Center
Virtual Contact Center Zendesk CTI Integration Configuration Guide Version 8.0 Revision 1.0 Copyright 2013, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the
More informationVirtual Contact Center
Virtual Contact Center MS Dynamics CRM Integration Configuration Guide Version 7.0 Revision 1.0 Copyright 2012, 8x8, Inc. All rights reserved. This document is provided for information purposes only and
More informationVirtual Contact Center
Virtual Contact Center NetSuite Integration Configuration Guide Version 8.0 Revision 1.0 Copyright 2014, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the contents
More informationVirtual Contact Center
Virtual Contact Center MS Dynamics CRM Online Integration Configuration Guide Version 7.1 Revision 1.0 Copyright 2013, 8x8, Inc. All rights reserved. This document is provided for information purposes
More informationVirtual Contact Center
Virtual Contact Center Salesforce Multichannel Integration Configuration Guide Version 7.0 Revision 2.0 Copyright 2012, 8x8, Inc. All rights reserved. This document is provided for information purposes
More informationVirtual Contact Center
Virtual Contact Center Zendesk Integration with 8x8 Contact Center Agent Guide Revision 1.0 Copyright 2014, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the
More informationVirtual Contact Center. Release Notes. Version 7.0.0.18. Revision 1.0
Virtual Contact Center Release Notes Version 7.0.0.18 Revision 1.0 Copyright 2012, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the contents hereof are subject
More information---------------------------------------------------------------------------- ------- --------- Virtual Contact Center
---------------------------------------------------------------------------- ------- --------- Virtual Contact Center Copyright 2013, 8x8, Inc. All rights reserved. This document is provided for information
More informationVirtual Contact Center. Release Notes. Version 7.0. Revision 2.0
Virtual Contact Center Release Notes Version 7.0 Revision 2.0 Copyright 2012, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the contents hereof are subject
More informationSIMPLIFY MICROSOFT CRM AND QUICKBOOKS INTEGRATION Microsoft Dynamics CRM Online to QuickBooks Bidirectional
SIMPLIFY MICROSOFT CRM AND QUICKBOOKS INTEGRATION Microsoft Dynamics CRM Online to QuickBooks Bidirectional Requirements: Microsoft CRM Adapter QuickBooks Adapter Provider: DBSync for QuickBooks Microsoft
More informationVirtual Office. Setting up a Branch Office User Guide. Version 1.0. Revision 2.0
Virtual Office Setting up a Branch Office User Guide Version 1.0 Revision 2.0 Copyright 2014, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the contents hereof
More information---------------------------------------------------------------------------- ------- --------- Virtual Contact Center
---------------------------------------------------------------------------- ------- --------- Virtual Contact Center Copyright 2012, 8x8, Inc. All rights reserved. This document is provided for information
More information8x8 Virtual Contact Center
8x8 8x8 services include: Multimedia contact management including phone, chat, email, voicemail, and third-party Internet fax Powerful, easy to use hosted call center solution 8x8 is a hosted call center
More informationIntroduction...3. The Integrations Section...4. Create a New Integration...5. Create a New Trigger...6. Custom fields...11. Custom Variables...
Index Introduction...3 The Integrations Section...4 Create a New Integration...5 Create a New Trigger...6 Hints...10 Custom fields...11 Custom Variables...14 Outbound CTI Integration...16 Troubleshooting...17
More informationZendesk Integration Guide
ServicePattern Version 3.9 Revision SP39-ZENDSK-42324 Bright Pattern, Inc. 1111 Bayhill Drive, Suite 275, San Bruno, CA 94066 Phone: +1 (855) 631.4553 or +1 (650) 529.4099 Fax: +1 (415) 480.1782 www.brightpattern.com
More information10 Questions to Ask Your On-Demand Contact Center Provider. An Oracle White Paper September 2006
10 Questions to Ask Your On-Demand Contact Center Provider An Oracle White Paper September 2006 10 Questions to Ask Your On-Demand Contact Center Provider EXECUTIVE OVERVIEW Building and maintaining a
More information8x8 Complete Contact Center
8x8 8x8 services include: Multimedia contact management including phone, chat, email, voicemail, and third-party Internet fax Powerful, easy to use hosted call center solution 8x8 is a hosted call center
More informationORACLE ADVANCED INBOUND TELEPHONY
ORACLE ADVANCED INBOUND TELEPHONY KEY FEATURES Oracle Advanced Inbound Telephony is an application that COMPREHENSIVE CTI AND TELEPHONY SUPPORT Support enterprise-wide, multi-site contact centers Support
More informationPhone Manager Application Support OCTOBER 2014 DOCUMENT RELEASE 4.1 SAGE CRM
Phone Manager Application Support OCTOBER 2014 DOCUMENT RELEASE 4.1 SAGE CRM Sage CRM NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by
More informationSiebel CRM On Demand Single Sign-On. An Oracle White Paper December 2006
Siebel CRM On Demand Single Sign-On An Oracle White Paper December 2006 Siebel CRM On Demand Single Sign-On Introduction... 3 Single Sign-On with Siebel CRM On Demand... 4 Customer Requirements... 4 SSO
More informationPhone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT
Phone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT ZohoCRM NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted
More informationOracle Identity Management: Integration with Windows. An Oracle White Paper December. 2004
Oracle Identity Management: Integration with Windows An Oracle White Paper December. 2004 Oracle Identity Management: Integration with Windows Introduction... 3 Goals for Windows Integration... 4 Directory
More informationSee What's Coming in Oracle Service Cloud
bu See What's Coming in Oracle Service Cloud Release Content Document August 2015 TABLE OF CONTENTS ORACLE SERVICE CLOUD AUGUST RELEASE OVERVIEW... 3 WEB CUSTOMER SERVICE... 4 Oracle Service Cloud Community
More informationClearview Customer Web Access
Clearview Customer Web Access This document outlines the Clearview Process flows for Logging in to Customer Web Access Service Listing o Service Order Desktop o Service Tasks o Viewing Service Schedules
More informationPEOPLESOFT HELPDESK FOR HUMAN RESOURCES
PEOPLESOFT HELPDESK FOR HUMAN RESOURCES Today s Human Resource organizations are faced with the challenge of providing rapid and high quality customer service to their workforce while containing or reducing
More information// table of contents //
// A Guide to the Talkdesk and Desk.com Integration // table of contents // 01 // Overview & Advantages of the Talkdesk and Desk.com Integration // 04 02 // 6 Ways to Use the Talkdesk Desk.com Integration
More informationPeopleSoft HelpDesk. Maximized Operational Efficiency. Usability and Role-Based Access
PeopleSoft HelpDesk An organization s corporate help desk is the lifeline of the company, ensuring the systems and facilities that employees need to do their jobs are running smoothly at all times. The
More informationPhone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT
Phone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT Microsoft Internet Explorer NOTICE The information contained in this document is believed to be accurate in all respects
More informationVyom SSO-Edge: Single Sign-On for BMC Remedy
Vyom SSO-Edge: Single Sign-On for BMC Remedy Guaranteed ROI of BMC Remedy with Reduced Service Desk Calls, Increased BMC Remedy Adoption, Improved End-User Satisfaction, Strengthened Security and Effective
More informationConfiguring Single Sign-On from the VMware Identity Manager Service to Office 365
Configuring Single Sign-On from the VMware Identity Manager Service to Office 365 VMware Identity Manager JULY 2015 V1 Table of Contents Overview... 2 Passive and Active Authentication Profiles... 2 Adding
More informationAn Oracle Best Practice Guide April 2012. Best Practices for Implementing Contact Center Experiences
An Oracle Best Practice Guide April 2012 Best Practices for Implementing Contact Center Experiences Introduction... 1 Understanding the Challenges of Contact Center Processes... 2 Addressing the Challenges
More informationAn Oracle White Paper July 2013. Introducing the Oracle Home User in Oracle Database 12c for Microsoft Windows
An Oracle White Paper July 2013 Introducing the Oracle Home User Introduction Starting with Oracle Database 12c Release 1 (12.1), Oracle Database on Microsoft Windows supports the use of an Oracle Home
More informationIntegration Guide. SafeNet Authentication Service. Using SAS as an Identity Provider for Salesforce
SafeNet Authentication Service Integration Guide Technical Manual Template Release 1.0, PN: 000-000000-000, Rev. A, March 2013, Copyright 2013 SafeNet, Inc. All rights reserved. 1 Document Information
More informationImplementing the Ticketing System
April 27, 2010 1 Description Who should use this guide? Duration Prerequisites This manual describes LivePerson's Ticketing system and the options for its implementation. Each option is explained in a
More informationDeliver Oracle BI Publisher documents to Microsoft Office SharePoint Server 2007. An Oracle White Paper July 2008
Deliver Oracle BI Publisher documents to Microsoft Office SharePoint Server 2007 An Oracle White Paper July 2008 Deliver Oracle BI Publisher documents to Microsoft Office SharePoint Server 2007 To create
More informationHDA Integration Guide. Help Desk Authority 9.0
HDA Integration Guide Help Desk Authority 9.0 2011ScriptLogic Corporation ALL RIGHTS RESERVED. ScriptLogic, the ScriptLogic logo and Point,Click,Done! are trademarks and registered trademarks of ScriptLogic
More informationPhone Manager Application Support OCTOBER 2014 DOCUMENT RELEASE 4.1 MICROSOFT DYNAMICS CRM
Phone Manager Application Support OCTOBER 2014 DOCUMENT RELEASE 4.1 MICROSOFT DYNAMICS CRM Microsoft Dynamics CRM NOTICE The information contained in this document is believed to be accurate in all respects
More informationData Services and Web Applications
Data Services and Web Applications The Ibexis MSP solution includes a range of data services and web applications. Included in our monthly data charges are all cellular data charges, sensor data hosting
More informationMobile App Quick Start
www.novell.com/documentation Mobile App Quick Start Service Desk Mobile App 1.0 November 2013 Legal Notices Novell, Inc., makes no representations or warranties with respect to the contents or use of this
More informationTSI Support for Autodesk Fabrication Software on Zendesk Help Desk Platform
TSI Support for Autodesk Fabrication Software on Zendesk Help Desk Platform Table of Contents 1 Introducing TSI Support for Autodesk Fabrication Software on Zendesk Platform... 2 2 Initial Zendesk Login...
More informationOracle Enterprise Single Sign-on Technical Guide An Oracle White Paper June 2009
Oracle Enterprise Single Sign-on Technical Guide An Oracle White Paper June 2009 EXECUTIVE OVERVIEW Enterprises these days generally have Microsoft Windows desktop users accessing diverse enterprise applications
More informationCA Nimsoft Service Desk
CA Nimsoft Service Desk Single Sign-On Configuration Guide 6.2.6 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the Documentation
More informationINTEGRATION GUIDE. DIGIPASS Authentication for Google Apps using IDENTIKEY Federation Server
INTEGRATION GUIDE DIGIPASS Authentication for Google Apps using IDENTIKEY Federation Server Disclaimer Disclaimer of Warranties and Limitation of Liabilities All information contained in this document
More informationOpenLDAP Oracle Enterprise Gateway Integration Guide
An Oracle White Paper June 2011 OpenLDAP Oracle Enterprise Gateway Integration Guide 1 / 29 Disclaimer The following is intended to outline our general product direction. It is intended for information
More informationHosted Contact Centre Configuration Manager Guide Version 8.4.4 Revision 1.0
---------------------------------------------------------------------------- ------- ----- Hosted Contact Centre Configuration Manager Guide Version 8.4.4 Revision 1.0 Confidentiality and Proprietary Statement
More informationHPSM Integration Guide
HPSM Integration Guide 2015 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective
More informationUser Manual. 3CX VOIP client / Soft phone Version 6.0
User Manual 3CX VOIP client / Soft phone Version 6.0 Copyright 2006-2008, 3CX ltd. http:// E-mail: info@3cx.com Information in this document is subject to change without notice. Companies names and data
More informationCopyright http://support.oracle.com/
Primavera Portfolio Management 9.0 Security Guide July 2012 Copyright Oracle Primavera Primavera Portfolio Management 9.0 Security Guide Copyright 1997, 2012, Oracle and/or its affiliates. All rights reserved.
More informationVyom SSO-Edge: Single Sign-On Solution for BMC Remedy
Vyom SSO-Edge: Single Sign-On Solution for BMC Remedy Reduce service desk calls, improve end user satisfaction, and strengthen security with Single Sign-On for BMC Remedy Contact Vyom Labs Pvt. Ltd. dhiraj
More informationHow To Set Up Chime For A Coworker On Windows 7.1.2 (Windows) With A Windows 7 (Windows 7) On A Windows 8.1 (Windows 8) With An Ipad (Windows).Net (Windows Xp
INSTALLATION GUIDE July 2015 Copyright and Disclaimer This document, as well as the software described in it, is furnished under license of the Instant Technologies Software Evaluation Agreement and may
More informationSIMPLIFY SALEFORCE AND QUICKBOOKS INTEGRATION: Salesforce.com to QuickBooks Bidirectional
SIMPLIFY SALEFORCE AND QUICKBOOKS INTEGRATION: Salesforce.com to QuickBooks Bidirectional Requirements: SalesforceAdapter Adapter QuickBooks Adapter Provider: DBSync DBSync Salesforce to QuickBooks Bidirectional
More informationSetting Up Talkdesk: A QUICK START GUIDE FOR ADMINS
Table of Contents Introduction Setting Up Talkdesk: A QUICK START GUIDE FOR ADMINS Before You Use Talkdesk Create Your Talkdesk Account Basic Talkdesk Setup Buy a Phone Number or Use Your Own Invite Your
More informationContents Notice to Users
Web Remote Access Contents Web Remote Access Overview... 1 Setting Up Web Remote Access... 2 Editing Web Remote Access Settings... 5 Web Remote Access Log... 7 Accessing Your Home Network Using Web Remote
More informationSee What's Coming in Oracle Service Cloud
See What's Coming in Oracle Service Cloud May 2015 Capabilities and Benefits - Release Content Document ORACLE SERVICE CLOUD MAY RELEASE OVERVIEW This latest release of Oracle Service Cloud provides significant
More information8x8 Virtual Office NetSuite Integration User Guide
8x8 Virtual Office Version 1.3, July 2012 The Champion For Business Communications Table of Contents 8x8 Virtual Office NetSuite Integration...3 System Requirements...3 Uninstalling NetSuite Integration
More informationWeb Remote Access. User Guide
Web Remote Access User Guide Notice to Users 2005 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machine-readable form without prior
More informationGuide by. A Guide to the Talkdesk and MAGENTO. Integration. Advantages / How to use / Activate and setup the integration / more...
Guide by A Guide to the Talkdesk and MAGENTO Integration Advantages / How to use / Activate and setup the integration / more... // A Guide to the Talkdesk and Magento Integration integration // table of
More informationOracle Business Intelligence ADF Custom Visualizations and Integration. An Oracle White Paper November 2012
Oracle Business Intelligence ADF Custom Visualizations and Integration An Oracle White Paper November 2012 Oracle Business Intelligence ADF Custom Visualizations and Integration OVERVIEW Business users
More informationformerly Help Desk Authority 9.1.3 HDAccess Administrator Guide
formerly Help Desk Authority 9.1.3 HDAccess Administrator Guide 2 Contacting Quest Software Email: Mail: Web site: info@quest.com Quest Software, Inc. World Headquarters 5 Polaris Way Aliso Viejo, CA 92656
More informationAn Oracle White Paper August 2013. Oracle Service Cloud Integration with Oracle Siebel Service
An Oracle White Paper August 2013 Oracle Service Cloud Integration with Oracle Siebel Service Disclaimer The following is intended to outline our general product direction. It is intended for information
More informationCRM-Bridge User Guide. Version 2.0 + Page 1 www.crm-bridge.com. 2011 B. Software Consulting, Inc. All Rights Reserved.
Version 2.0 + Page 1 Table of Contents Table of Contents... 2 Requirements... 3 Installation... 4 Running CRM-Bridge... 4 Licensing CRM-Bridge... 4 Configuration... 5 Application Settings... 5 Dial Settings...
More informationOracle Service Cloud and Oracle Field Service Cloud Accelerator
Oracle Service Cloud and Oracle Field Service Cloud Accelerator If your contact center and field service operations are still functioning as independent entities, you have new opportunities to elevate
More informationPhone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT
Phone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT NetSuite NOTICE The information contained in this document is believed to be accurate in all respects but is not
More informationIntegrating Autotask Service Desk Ticketing with the Cisco OnPlus Portal
Integrating Autotask Service Desk Ticketing with the Cisco OnPlus Portal This Application Note provides instructions for configuring Apps settings on the Cisco OnPlus Portal and Autotask application settings
More informationIntegrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal
Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal This Application Note explains how to configure ConnectWise PSA (Professional Service Automation) application settings and Cisco
More informationInstallation Guide. SafeNet Authentication Service
SafeNet Authentication Service Installation Guide Technical Manual Template Release 1.0, PN: 000-000000-000, Rev. A, March 2013, Copyright 2013 SafeNet, Inc. All rights reserved. 1 Document Information
More informationINTEGRATION GUIDE. DIGIPASS Authentication for VMware Horizon Workspace
INTEGRATION GUIDE DIGIPASS Authentication for VMware Horizon Workspace Disclaimer Disclaimer of Warranties and Limitation of Liabilities All information contained in this document is provided 'as is';
More information// table of contents //
// A Guide to the Talkdesk and Freshdesk Integration // table of contents // 01 // Overview & Advantages of the Talkdesk and Freshdesk Integration // 04 02 // 6 Ways to Use the Talkdesk Freshdesk Integration
More information// table of contents //
// A Guide to the Talkdesk and Salesforce Integration // table of contents // 01 // Overview & Advantages of the Talkdesk and Salesforce Integration // 04 02 // 6 Ways to Use the Talkdesk and Salesforce
More informationSupporting Apple ios Devices
Supporting Apple ios Devices 2016 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective
More informationAgent Configuration Guide
SafeNet Authentication Service Agent Configuration Guide SAS Agent for Microsoft Internet Information Services (IIS) Technical Manual Template Release 1.0, PN: 000-000000-000, Rev. A, March 2013, Copyright
More informationZendesk + Salesforce. Step-by-Step Guide to Integrating Zendesk and Salesforce. www.zendesk.com
Zendesk + Salesforce Step-by-Step Guide to Integrating Zendesk and Salesforce www.zendesk.com 2 Table of Contents Introduction Getting Started Page 1 Step 1: Installing the Zendesk for Salesforce App in
More informationP R O V I S I O N I N G O R A C L E H Y P E R I O N F I N A N C I A L M A N A G E M E N T
O R A C L E H Y P E R I O N F I N A N C I A L M A N A G E M E N T, F U S I O N E D I T I O N R E L E A S E 1 1. 1. 1.x P R O V I S I O N I N G O R A C L E H Y P E R I O N F I N A N C I A L M A N A G E
More informationUsing Symantec NetBackup with VSS Snapshot to Perform a Backup of SAN LUNs in the Oracle ZFS Storage Appliance
An Oracle Technical White Paper March 2014 Using Symantec NetBackup with VSS Snapshot to Perform a Backup of SAN LUNs in the Oracle ZFS Storage Appliance Introduction... 2 Overview... 3 Oracle ZFS Storage
More informationOracle Identity Management Concepts and Architecture. An Oracle White Paper December 2003
Oracle Identity Management Concepts and Architecture An Oracle White Paper December 2003 Oracle Identity Management Concepts and Architecture Introduction... 3 Identity management... 3 What is Identity
More informationIntegration Guide. SafeNet Authentication Service. Using SAS as an Identity Provider for Tableau Server
SafeNet Authentication Service Integration Guide Technical Manual Template Release 1.0, PN: 000-000000-000, Rev. A, March 2013, Copyright 2013 SafeNet, Inc. All rights reserved. 1 Document Information
More informationINTEGRATION GUIDE. DIGIPASS Authentication for Salesforce using IDENTIKEY Federation Server
INTEGRATION GUIDE DIGIPASS Authentication for Salesforce using IDENTIKEY Federation Server Disclaimer Disclaimer of Warranties and Limitation of Liabilities All information contained in this document is
More informationConfiguring Bria 3 Mac for Virtual Contact Center
Configuring Bria 3 Mac for Virtual Contact Center Counterpath s Bria 3 is a softphone application that enables you to manage your Virtual Contact Center VOIP calls easily from your desktop replacing or
More informationAn Oracle White Paper June 2014. Security and the Oracle Database Cloud Service
An Oracle White Paper June 2014 Security and the Oracle Database Cloud Service 1 Table of Contents Overview... 3 Security architecture... 4 User areas... 4 Accounts... 4 Identity Domains... 4 Database
More informationSalesforce.com Integration Guide
ServicePattern Version 3.6 Revision SP36-SFDC-41855 Bright Pattern, Inc. 1111 Bayhill Drive, Suite 275, San Bruno, CA 94066 Phone: +1 (855) 631.4553 or +1 (650) 529.4099 Fax: +1 (415) 480.1782 www.brightpattern.com
More informationNext Generation Siebel Monitoring: A Real World Customer Experience. An Oracle White Paper June 2010
Next Generation Siebel Monitoring: A Real World Customer Experience An Oracle White Paper June 2010 Next Generation Siebel Monitoring: A Real World Customer Experience Table of Contents Introduction...
More informationDIGIPASS as a Service. Google Apps Integration
DIGIPASS as a Service Google Apps Integration April 2011 Table of Contents 1. Introduction 1.1. Audience and Purpose of this Document 1.2. Available Guides 1.3. What is DIGIPASS as a Service? 1.4. About
More informationMashup Sites for SharePoint 2007 Authentication Guide. Version 3.1.1
Mashup Sites for SharePoint 2007 Authentication Guide Version 3.1.1 Copyright Copyright 2010-2011, JackBe Corp. and its affiliates. All rights reserved. Terms of Use This documentation may be printed and
More informationMashup Sites for SharePoint 2007 Authentication Guide. Version 3.2.1
Mashup Sites for SharePoint 2007 Authentication Guide Version 3.2.1 Copyright Copyright 2012, JackBe Corp. and its affiliates. All rights reserved. Terms of Use This documentation may be printed and copied
More informationHosted Contact Centre. Technical Requirements. Version 8.1 Revision 1.0
---------------------------------------------------------------------------- -- ----- --------- Hosted Contact Centre Technical Requirements Version 8.1 Revision 1.0 Confidentiality and Proprietary Statement
More informationDocuSign Connect for Salesforce Guide
Information Guide 1 DocuSign Connect for Salesforce Guide 1 Copyright 2003-2013 DocuSign, Inc. All rights reserved. For information about DocuSign trademarks, copyrights and patents refer to the DocuSign
More informationLong User ID and Password Support In JD Edwards EnterpriseOne
Long User ID and Password Support In JD Edwards EnterpriseOne An Oracle JD Edwards EnterpriseOne Red Paper November 2007 PURPOSE STATEMENT This document outlines the steps that existing JD Edwards EnterpriseOne
More informationCisco ASA. Implementation Guide. (Version 5.4) Copyright 2011 Deepnet Security Limited. Copyright 2011, Deepnet Security. All Rights Reserved.
Cisco ASA Implementation Guide (Version 5.4) Copyright 2011 Deepnet Security Limited Copyright 2011, Deepnet Security. All Rights Reserved. Page 1 Trademarks Deepnet Unified Authentication, MobileID, QuickID,
More informationUSING TIME MACHINE AND MICROSOFT SQL SERVER
USING TIME MACHINE AND MICROSOFT SQL SERVER The following guide is intended as a basic outline for using Time Machine with Microsoft SQL Server for performing date and time based software tests, time-lapsed
More information// table of contents //
// A Guide to the Talkdesk and LiveChat Integration // table of contents // 01 // Overview & Advantages of the Talkdesk and LiveChat Integration // 04 02 // 4 Ways to Use the Talkdesk and LiveChat Integration
More informationPipeliner CRM Phaenomena Guide Getting Started with Pipeliner. 2015 Pipelinersales Inc. www.pipelinersales.com
Getting Started with Pipeliner 05 Pipelinersales Inc. www.pipelinersales.com Getting Started with Pipeliner Learn How to Get Started with Pipeliner Sales CRM Application. CONTENT. Setting up Pipeliner
More informationConfiguring a Softphone for Windows for Virtual Contact Center
Configuring Bria 3 for Virtual Contact Center Configuring a Softphone for Windows for Virtual Contact Center 8x8 issues softphone licenses to Virtual Contact Center customers allowing them to manage all
More informationHubcase for Microsoft Dynamics CRM Installation and Configuration Guide
Hubcase for Microsoft Dynamics CRM Installation and Configuration Guide 1. Overview... 2 2. Install Hubcase for Dynamics CRM solution... 3 3. Setup and configure your Hubcase membership... 7 3.1. Sign
More informationJanuary 23, 2010 McAfee SaaS Email Continuity User Guide
January 23, 2010 McAfee SaaS Email Continuity User Guide COPYRIGHT Copyright 2001 2010 McAfee, Inc. All Rights Reserved. This document contains proprietary information of McAfee Inc. and is subject to
More informationINTEGRATION GUIDE. IDENTIKEY Federation Server for Juniper SSL-VPN
INTEGRATION GUIDE IDENTIKEY Federation Server for Juniper SSL-VPN Disclaimer Disclaimer of Warranties and Limitation of Liabilities All information contained in this document is provided 'as is'; VASCO
More informationDell One Identity Cloud Access Manager 8.0.1 - How to Develop OpenID Connect Apps
Dell One Identity Cloud Access Manager 8.0.1 - How to Develop OpenID Connect Apps May 2015 This guide includes: What is OAuth v2.0? What is OpenID Connect? Example: Providing OpenID Connect SSO to a Salesforce.com
More information// table of contents //
// A Guide to the Talkdesk and Highrise Integration // table of contents // 01 // Overview & Advantages of the Talkdesk and Highrise Integration // 04 02 // 6 Ways to Use the Talkdesk and Highrise Integration
More informationMicrosoft Active Directory Oracle Enterprise Gateway Integration Guide
An Oracle White Paper May 2011 Microsoft Active Directory Oracle Enterprise Gateway Integration Guide 1/33 Disclaimer The following is intended to outline our general product direction. It is intended
More informationConfiguration Guide. SafeNet Authentication Service. SAS Agent for Microsoft Internet Information Services (IIS)
SafeNet Authentication Service Configuration Guide Technical Manual Template Release 1.0, PN: 000-000000-000, Rev. A, March 2013, Copyright 2013 SafeNet, Inc. All rights reserved. 1 Document Information
More information