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2 HEALTHCARE WORKFORCE MANAGEMENT SYSTEMS MARKET MarketsandMarkets

3 MarketsandMarkets is a global market research and consulting company based in the U.S. We publish strategically analyzed market research reports and serve as a business intelligence partner to Fortune 500 companies across the world. MarketsandMarkets also provides multi-client reports, company profiles, databases, and custom research services. MarketsandMarkets covers fourteen industry verticals, including aerospace and defence, advanced materials, automotives and transportation, banking and financial services, biotechnology, chemicals, consumer goods, energy and power, food and beverages, industrial automation, medical devices, pharmaceuticals, semiconductor and electronics, and telecommunications and IT. Copyright 2014 MarketsandMarkets All Rights Reserved. This document contains highly confidential information and is the sole property of MarketsandMarkets. No part of it may be circulated, copied, quoted, or otherwise reproduced without the approval of MarketsandMarkets. MarketsandMarkets Sample Page 2

4 1 EXECUTIVE SUMMARY The global healthcare workforce management systems market is expected to reach $ million by 2019 from $million in 2014, growing at a CAGR of % from 2014 to The top 10 players accounted for a combined share of approximately % to % of the global healthcare workforce management systems market in The major players in the healthcare workforce management systems market include IBM Corporation (U.S.), Infor, Inc. (U.S.), Oracle Corporation (U.S.), Kronos, Inc. (U.S.), SAP AG (Germany), McKesson Corporation (U.S.), and Automatic Data Processing, Inc. (U.S.). The demand for healthcare workforce management systems is currently driven by the growing need to curtail healthcare costs, rising need to manage regulatory compliance, and increasing consolidation in the healthcare provider industry. There is a strong growth expected in healthcare-related occupations over the next few years. This growth can be attributed to the growing incidence and prevalence of ailments requiring long-term chronic care and growth in the healthcare utilization rates in both developed and developing countries. Thus, in order to maximize the efficiency of healthcare practices, healthcare organizations are focusing on the effective management of professionals in the healthcare industry. Growing competitiveness in the healthcare provider industry is also one of the contributors to the increased adoption of workforce management solutions by healthcare providers. Healthcare workforce management solutions enable healthcare organizations to find the best employees for different departments of the organization through the talent management and workforce analytics software. Similarly, the performance management and time and attendance management software helps an organization in improving its operational efficiency while lowering the overall healthcare costs. These benefits are slated to play an important role in increasing the adoption of workforce management solutions across the global healthcare industry. Growing awareness about healthcare services and increasing initiatives for modernization of healthcare infrastructure in emerging countries are expected to drive the growth in the healthcare workforce management systems market in APAC, the Middle East, and Latin America. MarketsandMarkets Sample Page 3

5 Currently, to cater to the needs of end users, most of the players in the market are providing mobile platforms for healthcare workforce management solutions. The innovative mobile platforms enable healthcare organizations to run workforce management solutions on smartphones, tablets, and other mobile devices. However, data security concerns related to workforce management solutions in healthcare organizations may lead to a sense of insecurity among healthcare providers and hence restrict the adoption of workforce management solutions across the globe. In addition, high costs of implementation also represent a significant challenge for the market growth during the forecast period of 2014 to The global healthcare workforce management systems market studied in this report is segmented by software and service. FIGURE 1 GLOBAL HEALTHCARE WORKFORCE MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE, 2014 VS ($MILLION) Integrated Software Time & Attendence HR & Payroll Scheduling Talent Management Analytics Others Source: World Health Organization (WHO), Bureau of Labor Statistics(BLS), United States Department of Labor (USDL), Economic Intelligence Unit, U.K. (EIU), United Nations Database (UN), Company Annual Reports, SEC Filings, Press Releases, and MarketsandMarkets Analysis Based on the type of software, time and attendance is the leading segment, accounting for approximately % of the global healthcare workforce management software market in Integrated software is also one of the major contributors, accounting for a share of MarketsandMarkets Sample Page 4

6 approximately % of the workforce management software market. This segment is expected to account for the leading share of the healthcare workforce management software market by 2019, growing at a CAGR of % from 2014 to 2019, owing to the rising adoption of integrated software solutions. FIGURE 2 GLOBAL HEALTHCARE WORKFORCE MANAGEMENT SERVICES MARKET SIZE, BY TYPE, 2014 VS ($MILLION) Support & Maintenance Services Optimization Services Implementation/Delivery Services Education/Trianing Services Source: World Health Organization (WHO), Bureau of Labor Statistics(BLS), United States Department of Labor (USDL), Economic Intelligence Unit, U.K. (EIU), United Nations Database (UN), Company Annual Reports, SEC Filings, Press Releases, and MarketsandMarkets Analysis Based on the type of services, the workforce management systems market is divided into four categories, namely, implementation/delivery services, support and maintenance services, optimization services, and training/education services. The support and maintenance services segment is the leading category in the services market, accounting for approximately % of the global healthcare workforce management systems market in This segment is expected to be the leading category by However, the optimization services segment is expected to show significant growth opportunities during the forecast period and is expected to grow at a highest CAGR of % from 2014 to MarketsandMarkets Sample Page 5

7 2 MARKET OVERVIEW 2.1 INTRODUCTION The healthcare industry is increasingly implementing healthcare workforce management solutions to meet various workforce-related challenges such as managing shift differentials of employees to provide quality care to patients, keeping track of employees, and retaining talent. Steadily rising healthcare costs and decrease in profitability has severely burdened the global healthcare industry. Hence, to overcome cost pressure, healthcare providers are continuously implementing workforce management solutions in order to manage their workforce effectively and deliver quality care for patients. This in turn is driving greater uptake of workforce management solutions from the healthcare industry across the globe. However, high cost of deployment and support and maintenance along with data privacy concerns are the major challenges for the growth of the market. On the technology advancement front, a large number of healthcare workforce management solution providers are focusing on launching mobile workforce management platforms which help healthcare administrators to schedule and track their employees and can streamline the workflow effectively. The global healthcare workforce management systems market is mainly categorized into two segments, namely, software and services. The healthcare workforce management services market accounted for the larger share of % of the global workforce management systems market in 2013, whereas the workforce management software market represent the remaining % share of this market. 2.2 MARKET SEGMENTATION For the purpose of this report, the global healthcare workforce management systems market is segmented based on the type of solutions (software and services), mode of delivery, and end users. MarketsandMarkets Sample Page 6

8 The workforce management software market is further divided into standalone software and integrated software. The standalone software market is subdivided into five solutions, namely, time and attendance, scheduling, HR and payroll, talent management, and analytics. The healthcare workforce management services market is divided into four categories, namely, implementation/delivery services, support and maintenance services, optimization services, and education/training services. Based on end users, the market is categorized into hospitals, nursing homes, assisted living centers, long-term care centers, and other healthcare systems such as rehabilitation centers and pharmacies. On the basis of mode of delivery, the healthcare workforce management systems market is divided into web-based, cloud-based, and onpremise deployment models. FIGURE 3 HEALTHCARE WORKFORCE MANAGEMENT SYSTEMS MARKET SEGMENTATION HEALTHCARE WORKFORCE MANAGEMENT SYSTEMS MARKET Solution Mode of Delivery End User Software Service On-Premise Hospitals Standalone Implementation Services Web-Based Nursing homes, Assisted living, & Long-term Care Facilities Time & Attendance Support & Maintenance Services Cloud-Based Other Healthcare Institution HR & Payroll Optimization Services Scheduling Training & Education Services Talent Management Analytics Others Integrated Source: World Health Organization (WHO), Bureau of Labor Statistics(BLS), United States Department of Labor (USDL), Economic Intelligence Unit, U.K. (EIU), United Nations Database (UN), Company Annual Reports and SEC Filings, Press Releases, and MarketsandMarkets Analysis MarketsandMarkets Sample Page 7

9 2.3 MARKET SHARE ANALYSIS The global healthcare workforce management systems market is highly consolidated, with the top five players accounting for a market share of approximately %, in The top two players Kronos, Inc. (U.S.) and Infor, Inc. (U.S.) together held approximately % of the global healthcare workforce management systems market. Other major players in the market include IBM Corporation (U.S.), Oracle Corporation (U.S.), SAP AG (Germany), McKesson Corporation (U.S.), GE Healthcare (U.K.), Cornerstone OnDemand, Inc. (U.S.), Workday Inc. (U.S.), and Automatic Data Processing, Inc. (U.S.). MarketsandMarkets Sample Page 8

10 3 GLOBAL HEALTHCARE WORKFORCE MANAGEMENT SYSTEMS MARKET, BY PRODUCT 3.1 INTRODUCTION TABLE 1 GLOBAL HEALTHCARE WORKFORCE MANAGEMENT SYSTEMS MARKET SIZE, BY TYPE, ($MILLION) Type CAGR ( ) Services % Software % Total % Source: World Health Organization (WHO), Bureau of Labor Statistics(BLS), United States Department of Labor (USDL), Economic Intelligence Unit, U.K. (EIU), United Nations Database (UN), Company Annual Reports and SEC Filings, Press Releases, and MarketsandMarkets Analysis The services segment accounted for the largest share % of the global healthcare workforce management systems in This market is poised to reach $ million by 2019 from $ million in 2014, at a CAGR of % during the forecast period. MarketsandMarkets Sample Page 9

11 3.2 HEALTHCARE WORKFORCE MANAGEMENT SOFTWARE MARKET A workforce is a valuable and expensive asset for healthcare organizations that employs diverse individuals and is usually open 24 hours a day. Effective management of this resource is necessary to streamline day-to-day operations to optimize the overall productivity of a healthcare provider. Healthcare workforce management systems provide healthcare organizations with a suite of tools that allow them to plan, manage, and monitor all aspects of their workforce and its activities. In addition, these solutions also help improve the accuracy of employee data and control overall workforce expenditure by identifying hidden labor costs within hospitals, while simultaneously improving the quality of care. WFM can enhance cost control, improve productivity and efficiency, and bridge the gap between planning and execution. These features are expected to contribute to the growth of the WFM market during the forecast period of 2014 to TABLE 2 CAPABILITY MATRIX Company Name Time & Attendance Scheduling Talent Management HR & Payroll Analytics Others Infor, Inc. Kronos, Inc. Mckesson Corporation ADP, Inc. SAP AG MarketsandMarkets Sample Page 10

12 Company Name Time & Attendance Scheduling Talent Management HR & Payroll Analytics Others Oracle Corporation GE Healthcare IBM Corporation Workday, Inc. Cornerstone Ondemand, Inc. Source: Company Websites, Annual Reports, and MarketsandMarkets Analysis The global healthcare workforce management software solutions market is expected to reach $ million by 2019 from $ million in 2014, growing at a CAGR of %. Of all the software market segments, the standalone software solutions segment is expected to account for % of the global workforce management software market in 2014, while the integrated software segment is expected to account for the remaining %. MarketsandMarkets Sample Page 11

13 TABLE 3 GLOBAL HEALTHCARE WORKFORCE MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE, ($MILLION) Type CAGR ( ) Standalone Software % Integrated Software % Total % Source: World Health Organization (WHO), Bureau of Labor Statistics(BLS), United States Department of Labor (USDL), Economic Intelligence Unit, U.K. (EIU), United Nations Database (UN), Company Annual Reports and SEC Filings, Press Releases, and MarketsandMarkets Analysis The standalone software segment accounted for the largest share % of the global healthcare workforce management software market in This market is poised to reach $ million by 2019 from $ million in 2014, at a CAGR of % during the forecast period. MarketsandMarkets Sample Page 12

14 4 GLOBAL HEALTHCARE WORKFORCE MANAGEMENT SYSTEMS MARKET, BY MODE OF DELIVERY 4.1 INTRODUCTION TABLE 4 GLOBAL HEALTHCARE WORKFORCE MANAGEMENT SYSTEMS MARKET SIZE, BY MODE OF DELIVERY, ($MILLION) Mode of Delivery CAGR ( ) On-Premise % Web-based % Cloud-based % Total % Source: World Health Organization (WHO), Bureau of Labor Statistics(BLS), United States Department of Labor (USDL), Economic Intelligence Unit, U.K. (EIU), United Nations Database (UN), Company Annual Reports and SEC Filings, Press Releases, and MarketsandMarkets Analysis On-premise solutions accounted for the largest share % of the workforce management systems market, by mode of delivery, in This market is poised to reach $ million by 2019 from $ million in 2014, at a CAGR of % from 2014 to ON-PREMISE MODEL In the on-premise healthcare workforce management systems model, the buyer purchases a software license from the vendor and is responsible for purchasing, installing, and maintaining the server, using either internal personnel or a local IT support vendor. A majority of the healthcare decision-makers prefer to maintain access to workforce management systems inside the organization due to the control, security, and cost benefits offered by an on-premise MarketsandMarkets Sample Page 13

15 model. The cost of on-premise model includes the costs of the server, dashboards, data warehouses, initial software licenses, and the yearly maintenance costs. The on-premise healthcare workforce management software market is estimated to be worth of $ million in 2014, and is expected to be valued at $ million in 2019, at a CAGR of % from 2014 to The biggest market driver for an on-premise solution is its ability to make use of the multivendor architecture that minimizes the risk of data breach. In addition, the buyer has full control of the decision as to when to implement a software upgrade, giving the buyer time to test the upgrade and train employees on new features. Another factor driving the demand for on-premise solutions is cost reduction due to hardware reuse. Organizations that transfer or upgrade from one system to another, are generally able to reuse existing servers and storage hardware. This leads to cost reduction, mainly for smaller organizations that distribute the cost of server/hardware over a relatively small number of users. However, huge initial investment on infrastructure and implementation, relatively lower flexibility in terms of integration, interoperability, and extensibility restrains the growth of the market during forecast period of MarketsandMarkets Sample Page 14

16 5 GLOBAL HEALTHCARE WORKFORCE MANAGEMENT SYSTEMS MARKET, BY END USER 5.1 INTRODUCTION The healthcare industry is highly regulated and capital- and labor-intensive. It faces a number of challenges pertaining to effective utilization of available workforce. As healthcare organizations attempt to balance the need for minimizing healthcare costs with the goal of improving patient care, keeping the workforce satisfied and engaged has gained a greater importance over the years. In an effort to keep employees satisfied, healthcare organizations such as hospitals and other healthcare providers are deploying workforce management tools that offer automation, self-service, and integrated tools for timekeeping, scheduling, productivity, analytics, and human resources. Based on end users, the global workforce management systems market is broadly segmented into hospitals, nursing homes, assisted living, and long-term care facilities, and other healthcare institutions (rehabilitation centers, pharmacies, and managed care organizations). TABLE 5 GLOBAL HEALTHCARE WORKFORCE MANAGEMENT SYSTEMS MARKET SIZE, BY END USER, ($MILLION) End User CAGR ( ) Hospitals % Nursing Homes, Assisted Living Centers, and Longterm Care Facilities Other Healthcare Institutions % % Total % Source: World Health Organization (WHO), Bureau of Labor Statistics(BLS), United States Department of Labor (USDL), Economic Intelligence Unit, U.K. (EIU), United Nations Database (UN), Company Annual Reports and SEC Filings, Press Releases, and MarketsandMarkets Analysis MarketsandMarkets Sample Page 15

17 The hospitals end-user segment accounted for the largest share of % of the global healthcare workforce management systems market in This segment is estimated to reach $ million by 2019 from $ million in 2014, at a CAGR of % during the forecast period. MarketsandMarkets Sample Page 16

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