Contents. Problem Statement. Sample Problem Scenarios. Opportunity. One Meeting Environment. Achieving the Vision. Voice and Video Technology Area

Transcription

1 Bill Rippon IBM Research, Sr. Network Engineer 6 October 2011 One Meeting Bringing together all the physical and virtual meetings

2 Contents Problem Statement Sample Problem Scenarios Opportunity One Meeting Environment Achieving the Vision 2

3 The Problem Statement There is an abundance of meeting, collaboration and communication tools available in the industry today with a wide variety of available features. This is both a strength and a weakness. There is the flexibility to choose the solution, that best fits the need, which is highly desirable for such a personalized arena. However, the lack of integration, interoperability and access may limit the potential overall value. 3

4 Sample Set of Solutions and Services Scheduling: Lotus, Microsoft, Google Apps Calendar, Solution Specific Video: ISDN, SIP, H323, Legacy, Mobile, HD, TP, Web, B2B, B2C, Consumer (Skype, Facetime), Internet, Private, Extranet Meeting Transcription: DigiCapE, CaptionFirst Virtual Meeting Rooms : Lotus Sametime Meetings, Microsoft Lync, Radvision Scopia, Fuze Meeting Web Conferencing: LotusLive, WebEx, Adobe Connections, AT&T Connect, Microsoft Audio: POTS, PSTN, Mobile, IPT, AC, Consumer (Skype, Vonage) Whiteboarding: Polyvision, Luidia, Smart Technologies, Elmo Recording and Streaming: Cisco/ Tandberg, Polycom, QuickTime, Microsoft, RealPlayer, Sonic Foundry Note: This is not by any means an exhaustive list of categories, services or solutions. It is meant to give a taste of how much is out there and how different things can be. Some solutions fit multiple categories. These are not necessarily my favorite solutions but some could be. 4

5 Sample Problem Scenario Meeting Setup A meeting chair needs to setup a meeting with a worldwide team composed of internal and external participants Where are all the participants located? What physical rooms are available both inside and outside of the organization? What kind of virtual room solutions are available inside and out? What audio, video, content and collaboration tools are available? What is the cost of internal and external resources? What is the cost of travel? How do I easily determine if travel is necessary? What type of firewalls or other security mechanisms are in place? What type of security is required for the meeting content and meta data? Where will required meeting information be stored? How will it be accessed? What scheduling systems are in play? How will reservations be done? Etc., Etc., Etc. I m exhausted just thinking about all of this. Let s just have a typical audio conference and I ll send everyone the slides 5

6 Sample Problem Scenario Meeting Start After weeks of work the chair is ready to conduct the meeting 6 Slides are available in the virtual meeting space, but they were also sent to all participants for those who don t have access to the virtual space Some rooms were video dial-in, some dial-out and many had trouble connecting for one reason or another and had to fall back to audio-only There was a separate number and pin for those who needed audio-only A transcriber has dialed into the meeting to enable the hearing impaired, but some people did not receive the separate web link and pin code for the output A digital whiteboard/annotation solution is in the mix, which required a separate service and pin code. Some participants did not receive service info or were unable to connect. The chair is in the telepresence room, dialed into the video bridge. He has started three different meeting apps on his laptop to facilitate the meeting. A whiteboard app, a virtual meeting room and a web conferencing app. Etc., Etc., Etc. After minutes of trying to get everyone connected to the various services, the team gives up and proceeds with audio and web being the main modes of the meeting.

7 Sample Problem Scenario Post Meeting With the meeting finally complete, what do we have to show for it? Is there a list of the participant information and attendee status? Where is the transcription record? Where are the audio/video and content recordings of the meeting? Where is the documentation from the live meeting whiteboard and annotation? If there is information in a persistent virtual meeting room, does everyone (internal and external) have ongoing access for reference? Due to scheduling confusion, one of the costly external video rooms was unoccupied, but we still have to pay for its use. Etc., Etc., Etc. The meeting chair spends a week pulling together all the meeting information and centralizing its storage, but not everyone has access. The external parties are out of sync and can not follow up. Let s setup another meeting. Here we go again! 7

8 Voice and Video Technology Area The One Meeting Opportunity Description: Fully integrated and automated meeting environments, ad-hoc or scheduled, that combine all the physical and virtual meeting components, coordinated with common pre/post meeting services. Characteristics: Federated scheduling systems along with pre/post meeting services Multiple platform options are available for participants to join the meeting Participants do not have to start multiple applications Different platforms will have varying degrees of capabilities Voice, Video & Data Collaboration Transcribe Translate Provide the best experience possible, given the selected platform Automatically connect endpoints Highly Accessible 8

9 One Meeting Environment Federated Meeting Creation Systems (People, Rooms, Calendars, Signage, Devices, Services, Etc.) UC Clients. Voice / Video Base Content Share Mobile Communication Video Conferencing Whiteboard / Annotation Web Conferencing Consumer Based Video Transcribe / Translate Recording / Streaming Telephony Federated Post Meeting Services 9

10 Achieving the Vision of One Meeting Stakeholders working toward a common goal Customers, providers, vendors and the various standard bodies Open standards, APIs and best practices Industry consortium(s) Organizations responsible for public directories, routing and peering Also need to deal with billing and other business issues Open exchanges or Private/Semi-Private exchanges with defined entry and exit points for intercommunication Appropriate security and privacy mechanisms 10

11 6 October 2011 Thank You Bill Rippon IBM Research, Sr. Network Engineer, > Other personal contact info: - LinkedIn:

12 IBM Human Ability and Accessibility (HA&AC) Sametime Transcription (Jumbo) and Translation (ST3PO) Genghis Web Based Transcription Service for Collaboration and Cloud DigiCape Caption Editing System for Collaboration and Cloud Magic Button Web Content Checking for Cloud Link to Formal Projects List

13 IBM References IBM Smarter Planet - IBM Unified Communication and Collaboration - IBM Social Business - IBM Smart Cloud - IBM Virtualization Solutions - IBM Lotus Software Solutions - IBM Research IBM Accessibility