Action/Task Management

Transcription

1

2 Rivo can be used independently of any other Solution Layer, or indeed fully integrated into other solution layers such as Audit & Inspection Management, Risk & Hazard Management, Environmental Monitoring & Testing and Document/Policy Management. The ability to respond instantly to a non-conformance or hazard identified through an inspection, audit or ad-hoc, can make a huge difference when it comes to mitigating damage and threat. With the quantity of risk data that is generated by large organisations an intelligent and efficient alert engine is required to drive mitigation through to completion. Rivo provides a total Corrective and Preventative Action (CAPA) management solution so you can create and allocate actions/tasks, enable workflow and notifications with reminders and if necessary, escalations. All actions can be automated according to your exact process and requirements to ensure that you have your finger on the pulse of every potential business threat that matters most. Every action or task has a complete audit trail, tracking all changes, issues, overdue notifications, resolutions and completions to ensure complete accountability. Page 1 of 6

3 Key benefits Faster Risk Mitigation/Close-Out - Close the loop on all risk management activities throughout operations and supply chain - Instant notification from audits, inspections, incidents or ad-hoc action allocation - Escalations and reminders to action owners or supervisors to reduce delays in close out Stronger Governance & Audit - Access a full audit trail around all operational actions - Monitor weak spots where action close out is delayed and less responsive - Ensure workforce cover where actions are allocated (eg. During holidays or to leavers) - Use Advanced Analytics to analyse efficacy of teams, locations or processes Improved Productivity & Performance - Quickly identify problem/risk areas and assign corrective/preventive actions manually or automatically via workflow - Full oversight of actions/tasks across your role, function, department, region or globally - Automatically initiate pre-arranged actions and assemble the right team, either virtually or in person in the event of a crisis. Features Create actions/tasks and allocate them to employees, contractors, third parties, supply chain: Create actions independently/ad-hoc or via other processes such as Audit, Inspections & Incidents. Immediately notify the right people to respond to the event from any location Automate escalation based on severity of an event, risk or threat: You control how and when an infringement, adverse event, incident, non-conformance or any activity that falls outside of your risk threshold is dealt with. Using Rivo s solution layer, you can determine what level of severity dictates which personnel need to be notified. Create actions/tasks offline on mobile devices for response when connection regained: Any actions/tasks created offline can be picked up once synchronised with the Rivo platform back at base. Track and identify overdue actions and auto-initiate reminders/further actions or escalations: Page 2 of 6

4 Ensure that everyone is aware of their responsibilities in the risk management process by allocating and tracking their actions and tasks. Any instances of non-completion of actions can automatically notify the relevant people. Advanced analytics of all actions/tasks, by type, location, department down to individual level: Rivo s Advanced Analytics engine gives you the overview that you need across all actions and tasks, breaking them down by location and type and if necessary, to an individual level. Know the up-to-the-minute status of all actions and tasks across your operations and supply chain. Use Advanced Analytics to look at action data from any required angle in conjunction with any other data source (eg. Audit Completion Rates, Injury Frequency Rates). is a standard feature across all Rivo solution layers: Rivo s solution layer is the mechanism that enables accountability and activity across all of Rivo s other solution layers. The automation of corrective and preventative actions tasks within business-critical layers such as Incident Management and Risk Assessment gives you the ability to ensure that your finger remains firmly on the pulse of your enterprise risk management and compliance status. Tailor the data captured and managed on an Action/Task form to support the solution layer it is generated from: Rivo allows you to display alternative and/or additional fields on the Action/Task form dependent on the layer it is generated from to offer a flexible solution that can reflect different business processes within the organisation. Configure workflows, action information fields and escalation parameters: Every function within and indeed any Rivo solution layer is configurable to your needs and terminology. This familiarity ensures that you attain maximum user adoption and therefore standardisation of data entry and escalation. Download a range of out of the box action productivity and performance reports: Unlock the depth of information residing within your risk actions and tasks. Understand where accountability lies within the business instantly without creating extensive bespoke reports. Page 3 of 6

5 Customers benefiting from Rivo s solution Page 4 of 6

6 Standardisation for accuracy & consistency Rivo allows you to define a series of easy-to-use templates to handle any number of categories in the languages that are appropriate to you. This standardisation enables the accurate and consistent capture of data throughout your organisation and supply chain. Your valuable intelligence is held in a secure central repository which can be viewed at any time from any place depending upon your role and user setting. Immediate and automatic escalation In the event of an infringement, adverse event, crisis or disaster, Rivo automatically notifies nominated individuals depending on severity and geography. Any subsequent investigation is then automatically generated and incorporates any root cause analysis and any corrective/preventative measures summarily put in place. Evidence supporting the findings such as related documents, video, statements from other employees and images can be uploaded and stored with the report. Advanced Analytics for real time trending Detailed management reporting helps you to quickly identify patterns and trends by location, department, severity or individual so that preventative measures can be put in place. From top level C-suite dashboards to regional risk management reports and geo-mapping, a myriad of reports are available in graphical and tabular format and can be exported into any preferred external format % available & secure Our clients use Rivo for high value and mission critical functions such as Safety, Security & Sustainability. We invest significantly in our Software-as-a-Service (SaaS) cloud service ensuring service, compliance and security is unparalleled. We take care of security so you don t have to and work with Rackspace, recognised by Gartner as the leader in infrastructure hosting and security testing to ensure your data is secure wherever you are based. Availability, back-up, disaster recovery and resilience are taken care of. SaaS eliminates the need to invest in costly infrastructure, or to rely on internal resource to maintain, upgrade and protect your servers. Deployments and upgrades can be deployed with no impact to users and no downtime. Integration with enterprise systems Rivo implements a virtual schema technology to allow us to capture and integrate data from a diverse range of clients and systems without making changes to our underlying database structures. Web services are implemented with clients to integrate Rivo into client systems such as HR, ERP and other risk management systems. We have pre-packaged interfaces for SAP and Oracle. We also have a configurable generic interface to allow 2-way communication between Rivo and a variety of other systems. Page 5 of 6

7 Person-centric access Rivo has a configurable role, group and location-based user management which allows different groups of users to have clear access, or be denied from data within your system. Users can authenticate through Rivo, or we can integrate into your domain security to give users seamless access to Rivo through Active Directory or LDAP, whilst still providing robust user management and security. User groups can be created by system administrators that package roles together to manage discrete sets of functionality. 24/7 support 24 hours a day, 7 days a week. Our expert and friendly team deliver to exceptional service levels with the aim to deliver timely closure of all issues ensuring you have full visibility of progress of any support tickets whether by telephone, or via our Support Portal. Rivo has one of the best support teams in the industry. Your experience of Rivo is important to us through every step of the journey. Our team reflects our commitment to quality ensuring that your deployment is hassle free and that your employees are fully supported in ensuring your business is safe, secure and sustainable. About Rivo Rivo is the provider of one of the world s leading global Safety, Security & Sustainability platforms. Trusted by global clients across multiple sectors, we help our clients protect people, assets, environment and profits with industry-leading and proven technologies. Rivo is a comprehensive suite of software solutions to manage compliance and risk across the entire value chain, both within the organisational operations and throughout the external supply chain and third party ecosystem. Ultimately, with Rivo at the heart of your business, you are optimised to proactively protect your reputation. Rivo has over 180 clients in 86 countries, with office locations across Europe, North-America and Asia Pacific. Page 6 of 6