Detailed Examples of Analysis Methodology

Transcription

1 Detailed Examples of Analysis Methodology

2 2 Analysis of the elements of the management system Analysis of the existence/functionality of key system elements Example - managing the assembly process Standard pro daný proces Analysis Result - Actual Situation Operativní nástroje č. Management element existence utilisation effective 1 Sales forecast 2 Inventory plan yes no good Prognóza prodeje Plán zásob Master schedule Plán výroby Dílenský plán Zadání úkolů Manažerský report Capacity Standards 4 Master schedule 5 Production plan average unsatisfactory Kapacitní normy Řízení vstupů Zásobník úkolů Analýza výkonů 6 Input management 7 Workshop plan time studies staff analysis of performance standards analysis of IS/IT means system fault 8 Work Assignment 9 Backlog Book 10 Operative instrum. 11 Management report 12 Performance Analysis ineffective elements Management of the Production Speed??? Operations Resources Utilisation???

3 Brown Paper Process Mapping A. Analysis of the process management - mapping of the information flows, using live documents Example - maintenance management system Preventive maintenance plan backlog book task form realisation Reporting missing link operative maintenance request form Capacity planning??? Effective utilisation of own employees versus outsourcing??? system fault time studies staff time studies lower mngt. benchmarking other analysis

4 4 Brown Paper Process Mapping B. Analysis of administrative processes - mapping of information processing - using live documents Example - keeping record of outsourcing Order of the Service List of Work Performed List of Work performed by code numbers List of Work performed by code numbers Control Input rewrite rewrite in PC Work Description - Source for Invoicing Infoice Internal Work Codes unnecessary work duplication Value added by process steps??? unnecessary work time studies staff benchmarking Analysis of IS/IT means resulting analysis

5 5 Analysis of the operative process planning Planned versus real deadline attainment Example - analysis of the shop floor production plan Time target attainment Production Deadline Order/part Operation Plan Real Difference days S4-712 lisování BK89299 soustružení HR71002 řezání HR45221 sváření r TB5214 vrtání B.P. Process Mapping Performance Standards Analysis Analysis of IS/IT means Planned in ERP module ahead of schedule ineffective shop floor management -10 delay dny variations Average lead time??? Work in process???

6 6 Time studies A. Analysis of Employee Activities Using Direct Observation Example - observation results of the finance department employee Invoice control issue of account. form Receiving and recording invoices 2 % lost time Correction of mistakes in IS/SAP Duplicit entering of data into the non-system notebook Activities not connected with the work description Process Effectiveness??? flexibility matrix Entering of invoices into the IS/SAP Work Time Utilisation B.P. Process Mapping Analysis of IS/IT means

7 Time Studies B. Analysis of the activities of the lower manager by direct observation Example - observation results of the production supervisor Výsledek přímého pozorování činnosti 7 % 1 % 45 % 2 % Optimální profil činnosti mistra 5 % 20 % 0 % 5 % 15 % active supervision passive supervision administration work that should be done by subordinates subordinates training low share of active supervision Effectiveness of the process management?? Effective employee utilisation??? insufficient management activity employee time study B.P. Process Mapping 7

8 8 Time studies C. Analysis of the activities of an employee on the basis of work records Example - activities of the head of logistics Útvar Oddělení Logistika a skladování Funkce: vedoucí č. činnost frekvence doba trvaní výstup účast na poradách technického ředitele T hod Pfor příprava podkladů pro TŘ T 6 hod účast na provozních dispenčincích D 2 hod Pnefor interní porady OLaS 2xT 1hod Pnefor jednaní s externími dopravci-projednání týdenních harmogramu Přehled činností D 0,5hod Pfor jednání s dodavateli -telefonické D 0,5hod jednání s dodavateli -osobní xm 8 hod příprava smluv s dodavateli služeb M 6 hod P for Operative meetings inadequate share Questionnaire - activity record Effective process management??? ineffective utilisation of work hours employee time study B.P. Process Mapping

9 9 Analysis of the quality of performance standards Measuring employee performance / standards attainment Example - performance analysis Part Operation Standard Measure. S2-245 bending 6 s 4 s S-4572 pressing 2 s 11 s S1-822 cutting 22 s 14 s S-912 řezání 26 s 15 s bodování 1 s 20 s employee time study B.P. Process Mapping Analysis of Scheduling Soft performance standards of the operations Measurement Results (standard and reality) Standard Measurement Standard Measurement s... 4 s 2 s 6 s 147 % 209 % standards significantly overfulfilled Process of standard setting?? Effectiveness of operative process management???

10 Layout Mapping of material and parts flows in the production area Example - movement of the part through the tooling shop Process layout 1 Obrobna 5 4 Mezisklad Lisovna Processing time Part KT min Sklad materiálu Description Handling time/delay 17 days movement (KT4521) 1 Delay in days Dělírna considerable time loss analysis of scheduling analysis of standards potential for the reduction of lead time Product / hybrid layout??? lot of handling 10

11 11 Flexibility matrix Analysis of qualifications / job flexibility of the employees Example - flexibility matrix of the maintenance staff Employee Activity/Profession plumber locksmith painter obráběč kovů can do the job can be trained to do the job unable to do the job functions with high flexibility klempíř electrician - high Volt. electrocian - low Volt. carpenter Combination of functions??? Working hours utilisation??? functions with limited flexibility Plans to train / recruit employees??? Choosing outsourcing??? unsatisfactory qualification situation time studies staff Analysis of the Motivation System

12 12 Benchmarking Comparison of the audited organisation with the organisation of similar size and character Example - direct comparison of staffing levels: Hospital A analysed accounting office Hospital B comparison-bench accounting office Wages Wages Finance 4 Finance Material 8 Material 4 time studies staff inadequate staffing levels considerable difference Indication of process ineffectiveness??? B.P. Process Mapping Analysis of IS/IT means

13 1 Diagnostics A. Diagnostics of the employee attitudes and climate in the company (AMAS) Forms and Questionnaires Question Areas Wages and Compensations Career possibilities Loyalty Teamwork Work Quality Management Skills of the Supervisors... critical areas Diagnostické Výsledky Názory pracovníků na klima v podniku Graphical presentation of the results 6 5 (C) All rights reserved - Kensington s.r.o

14 14 Diagnostics B. Diagnostics of the views on the quality of management activities Forms and Questionnaires COMPANY Question Areas Future, objectives... WORK COLLEAGUES Span of Control Communication Management style critical areas YOURSELF... Graphical presentation of the results