Mercer Compensation Participation Centre

Transcription

1 2009 Canada Mercer Compensation Participation Centre Position Descriptions Consulting. Outsourcing. Investments.

2 Mercer Compensation Participation Centre, Position Descriptions 2009 Table of Contents Important Dates 2 Enhancements to the Participation Centre 3 Using the Position Descriptions 4 Mercer Universal Position Code System (MUPCS ) 5 Enhancements to the Positions 8 Position Indices Numerical Listing (by Code) 20 Alphabetical Listing (by Title) 39 Position Descriptions 58 Mercer Compensation Participation Centre Mercer LLC

3 Important Dates Questionnaires Distributed February Position Matching Webinars General Industry March 12 and 26 General Industry April 1 and 7 ITAC/High-Tech March 10 Contact Centre March 23 MEDEC March 31 Data Effective Date April 1 Early Bird Deadline April 14 Data Submission Deadline April 24 PayMonitor Report Publication Dates August through November, as outlined below Mercer Benchmark Database* August Executive August Corporate Services and HR August Finance, Accounting and Legal August Information Technology August Engineering and Related Trades August Logistics and Supply Chain August Manufacturing and Operations August Marketing and Sales August High-Tech and e-commerce August Executive, Management and Professional (EMPTM) August Medical Device Technology Compensation Survey August Contact Centre September Pharmaceutical & Biotechnology September Total Remuneration Survey November Register for one of our complimentary Position Matching Sessions/Webinars at Hard copy reports, where applicable, will be released approximately 2-3 weeks after the PayMonitor release. *In August, 940 core functional jobs will be available for purchase in the Mercer Benchmark Database as a single PayMonitor release, with one-point access for users. By combining core modules, clients have the ability to harness the power of the tool to: Blend positions across more than 935 benchmark positions Create and/or run a single report template across positions Compare your organization s data to market data across survey modules Export results for a wide array of positions at one time Mercer Compensation Participation Centre Mercer LLC

4 Enhancements to the Participation Centre Mercer has made a variety of changes to the Participation Centre. We are pleased to present these changes to our clients, as they will provide a broader coverage of technology jobs as well as allow for more thorough benchmarking capabilities throughout the entire survey. These improvements fall into two categories: Mercer Benchmark Database (MBD) Expansion and Redesign Incorporation of the ITAC (high-tech industry) Survey Mercer Benchmark Database (MBD) Expansion and Redesign The Mercer Benchmark Database has been restructured so that survey users will be able to fully benefit from their participation. The following is a list of the nine survey modules included in MBD, which have been redesigned to create a more balanced value approach: Executive REVISED Corporate Services and HR NEW Finance, Accounting and Legal NEW Information Technology ENHANCED Engineering and Design Logistics and Supply Chain Manufacturing and Operations Marketing and Sales ENHANCED High-Tech and e-commerce NEW In addition to these improvements to the survey modules in MBD, outlined below are other enhancements to the 2009 survey: MBD contains 940 jobs a growth of approximately 30% over 2008! A revamping of the information technology positions to reflect an evolving market. Mercer s Executive Management and Professional (EMP) Survey now provides a more evenly distributed sample of the most popular jobs across all survey modules for clients who are looking for the most high-level benchmarking capabilities at a fraction of the full MBD survey cost. More client-centric pricing with each module being equally priced. New MBD Flex option the ability to bundle any 6 modules for one discounted purchase price, adding flexibility and an easier transition from the 2008 survey for the client. Incorporation of the ITAC (high-tech industry) Survey The Mercer Benchmark Database and the survey formally known as the ITAC High-Tech Compensation Survey are joining forces to bring survey users a more robust database for both client groups. In 2009, Mercer has incorporated the ITAC High-Tech Compensation Survey into the Mercer Benchmark Database by mapping high-tech survey jobs to relevant MBD codes and adding industryspecific High-Tech jobs to the MBD position list. The combining of the two surveys will bring the following advantages to clients: MBD participants now have access to hundreds of additional benchmark positions, many of which are related to the growing and dynamic technology industry. ITAC High-Tech industry members are now able to compare data for both functional jobs (e.g., accountants) and industry-specific jobs (e.g., graphic designers) to all industries throughout Canada. A more robust participation means that clients are likely to have more data (and less data masking) when scopes are applied (e.g., location, industry, etc.) to various survey positions. Mercer Compensation Participation Centre Mercer LLC

5 Using the Position Descriptions Mercer s position descriptions are a key resource when matching your organization s roles. For your convenience, we are providing you with the position description catalogue in two formats: Position Descriptions (PDF) Allows you to print and review all job descriptions surveyed and to view the breakdown of jobs according to the survey module in which they will be published. All capsule descriptions are organized in numerical order of position code. The alphabetical listing of position descriptions can be used to help locate a particular position. We have included numerical and alphabetical lists of all positions with the appropriate modules indicated. Use the Acrobat Reader Find feature and search for positions by title. Position Descriptions (Excel) All position descriptions are included in soft copy format under Tab 7 of the Questionnaire. This allows quick and easy distribution for line managers or others in your organization to assist in the matching process. Another feature you might find useful is the Filter function to search for a particular position title or survey module. As listed below, each capsule description in the Position Descriptions (PDF) includes a series of symbols denoting in which module(s) or reports a given position will be published. A legend is included at the bottom of each page, for easy reference. B Mercer Benchmark Database L Logistics and Supply Chain C Contact Centre N Engineering and Design D E F H I Medical Device Technology Compensation Survey (MEDEC)* Executive, Management and Professional Finance, Accounting and Legal High Tech and e-commerce Information Technology O P R S T X Manufacturing and Operations Pharmaceutical & Biotechnology* Corporate Services and HR Marketing and Sales Total Remuneration Survey Executive *Roles specific to the Medical Device Technology Compensation Survey (MEDEC) and the Pharmaceutical & Biotechnology survey are only open to organizations in these industry groups. Incumbent data provided by organizations that are not part of either of these industry groups will not be included. Should you have any questions as you are working through the matching process, please call or our Client Services Representatives. We would be happy to assist you: Phone: info.services@mercer.com Mercer Compensation Participation Centre Mercer LLC

6 Mercer Universal Position Code System (MUPCS TM ) The Mercer Universal Position Code System (MUPCS) is a systematic position coding structure which uses smart coding based on information that helps define a position, including: Career stream Career level Function or family Sub-function or sub-family Survey users benefit from a globally consistent position coding methodology, which facilitates access to global pay information by referencing the same job using the same code. Levels of analysis include: Pay rate comparisons between functions Workforce analytics Pay progression analysis Function or Family To find a MUPCS code, the first step is to identify the function or family. The first three digits of the MUPCS code represent the function of the position. This reference table will help you identify the different functions: MUPCS 3 Digit Family Codes First 3 MUPCS digits Function 100 Top Management 110 Corporate Affairs 115 Legal 120 Human Resources 140 Communications 150 Consulting 200 Finance and Administration 210 Finance 220 Administration 310 Information Technology 320 Information Technology Analysis and Design 330 Information Technology Deployment and Support 400 Sales and Marketing 410 Marketing 420 Sales 430 Contact Centre 500 Research and Development 510 Engineering 520 Project Engineering 550 Repair and Maintenance 600 Manufacturing 610 Supply and Logistics 620 Quality 708 Architecture, Construction & Engineering 760 Pharmaceutical and Medicine 764 Medical Equipment and Supplies 770 Insurance 800 Property/Real Estate Management 804 High Tech Software 808 Telecommunication 810 Retail Mercer Compensation Participation Centre Mercer LLC

7 Career Stream & Career Levels The career streams are divided into levels based on the type of career stream. The table below shows the breakdown of career levels by career stream. Using Mercer PayMonitor you can combine roles at levels across functions to examine pay. For example, if you wanted to look at the total cash compensation for Directors, regardless of their function (i.e., Sales, Human Resources, Engineering) you would simply select the appropriate level and stream rather than a specific position or function code. The illustration below shows the career streams and levels in the structure. There are four career streams: Executive, Management, Individual professional and Para-professional roles. The levels within each career stream range from three levels in the Executive and Para-professional to six levels in the Individual professional career stream. <Stream s> 1.Executive 2.M anagem ent 3.Individual professional 4.Paraprofessional 1.H ead of organization 2.Function head 3.Sub-function head 1.Pre-em inent <Levels> 1.SeniorManager 2.M anager 3.Team leader (professional) 2.Expert 3.Specialist 4.Senior 4.Team leader (para-professional) 5.Experienced 6.Entry 1.Senior 2.Experienced 3.Entry Mercer Compensation Participation Centre Mercer LLC

8 Career Stream & Career Levels An example of the Mercer Universal Position Code System (MUPCS) structure is outlined below: Activity code -0 indicates generic position C areer stream and level-22 indicates M anager Sub-fam ily -100 refers to Generalsub-fam ily Fam ily -120 refers to Hum an R esources Mercer Compensation Participation Centre Mercer LLC

9 Enhancements to This Year s Survey New Positions Mercer has added over 250 new positions to the 2009 Participation Centre. The new positions reflect changes in the Canadian market and suggestions from past participants. Positions were also added to incorporate new high-tech and e-commerce positions, round out missing levels in a job family or to add a global benchmark for the Total Remuneration Survey. These positions cover a wide range of functional areas and range from entry level positions to executive roles. Position Code Position Title Legal Secretary - Senior Paralegal/Law Clerk - Senior Legal Secretary - Intermediate Human Resource Generalist - Specialist Human Resource Assistant - Senior Human Resource Assistant - Intermediate Recruiter - Senior Compensation Analyst - Associate Benefits Analyst - Senior Employee Relations Representative - Specialist Technical & Process Training Manager Technical & Process Training Officer - Specialist Technical & Process Training Officer - Senior Technical & Process Training Officer - Intermediate Technical & Process Training Officer - Associate Editor Art Director Graphic Designer/Artist - Senior Graphic Designer/Artist - Associate Desktop Publisher - Senior Desktop Publisher - Intermediate Desktop Publisher - Associate Philanthropy Director Contributions Manager Community Relations Manager Strategic IT Consulting Executive Strategic IT Consultant Director Strategic IT Consultant Manager Strategic IT Consultant - Expert Strategic IT Consultant - Specialist Strategic IT Consultant - Senior IT Outsourcing Manager IT Outsourcing Consultant - Specialist IT Outsourcing Consultant - Senior IT Outsourcing Consultant - Intermediate IT Outsourcing Consultant - Associate IT Consulting Executive IT Consultant Director IT Consultant Manager IT Consultant Team Leader IT Consultant - Expert IT Consultant - Specialist IT Consultant - Senior IT Consultant - Intermediate IT Consultant - Associate Mercer Compensation Participation Centre Mercer LLC

10 New Positions (continued) Position Code Position Title Credit/Collections Analyst - Senior Accountant - Specialist Accounting Clerk - Senior Auditor - Specialist Billing Assistant - Intermediate Budget Director Financial Analyst - Specialist Tax Accountant - Specialist Project Management Director Project Management Manager Project Manager - Expert Project Scheduler Clerk - Associate Print Production Manager Office Services Team Leader Office Services Co-ordinator - Senior Audio-Visual Technician Supply/Stock Clerk Photocopy Machine Operator Mailroom Supervisor Mailroom Clerk - Senior Mailroom Clerk - Associate Security Director Telephone Operator - Associate Executive Chauffeur Driver Information Systems Executive Information Systems Director Information Systems Manager Program/Project Management Office (PMO) Executive Program/Project Management Office (PMO) Director Program/Project Management Office (PMO) Manager Project Manager (Technical) - Senior Project Manager (Technical) - Intermediate Project Manager (Technical) - Associate Technical Planning Manager Data Management Executive Data Management Director Information Systems Operations Director Vendor Management Director Vendor Management Manager Vendor Management Analyst - Intermediate IT Change Management - Senior IT Change Management - Intermediate IT Outsourcing Director Telecommunications Executive Telecommunications Director Enterprise Application Integration - Specialist Business Systems Analyst - Lead Enterprise Resource Planning (ERP) Project Manager Mercer Compensation Participation Centre Mercer LLC

11 New Positions (continued) Position Code Position Title Enterprise Resource Planning (ERP) Business Analyst -Senior Enterprise Resource Planning (ERP) Programmer - Senior Enterprise Resource Planning (ERP) Business Analyst - Intermediate Enterprise Resource Planning (ERP) Programmer - Intermediate Planning and Engineering Manager Network Planning Analyst - Senior Network Planning Analyst - Intermediate Network Planning Analyst - Associate Software Design Engineer - Expert Software Design Engineer - Specialist Systems Analyst - Specialist E-commerce Development Manager Web Development Manager Web Developer - Senior Web Designer - Senior Web Designer - Intermediate Web Designer - Associate Web Developer - Associate R&D Engineer (Software) Director R&D Engineer (Software) Manager R&D Engineer (Software) - Team Leader R&D Engineer (Software) - Expert R&D Engineer (Software) - Lead R&D Engineer (Software) - Senior R&D Engineer (Software) - Intermediate R&D Engineer (Software) - Associate Technical Writing Manager Technical Writer - Specialist Technical Writer - Senior Technical Writer - Associate Database Administrator - Specialist Help Desk Supervisor Network Control Manager Network Control Supervisor Systems Integration Manager Systems Administration Team Leader Systems Administrator - Specialist Information Systems Operations Manager Chief Information Security Officer Web Security Manager Disaster Recovery Administrator Web Security Administrator Disaster Recovery Analyst - Senior Technical Services and Support Manager Data Warehousing Analyst - Senior Web Content Administrator Marketing and Sales Executive (Subsidiary/Division) Marketing and Sales Director Business Development Analyst - Specialist Contract Analyst - Specialist Mercer Compensation Participation Centre Mercer LLC

12 New Positions (continued) Position Code Position Title Contract Analyst - Senior Retail Link Analyst Marketing Executive (Subsidiary/Division) E-commerce Executive E-commerce Strategy Executive E-commerce Marketing Director Non-Technical E-commerce Manager Web Product Manager E-commerce Strategy Manager E-commerce Marketing Manager E-commerce Marketing Analyst Web Advertising Analyst Market Research Analyst - Expert Consumer/Customer Insights Director Technical Marketing Consultant - Specialist Technical Marketing Consultant - Senior Customer Marketing Director Sales Representative - Expert Sales Representative - Specialist Commission Accountant - Intermediate Commission Accounting Clerk - Senior Account Management Executive Key Account Manager - Expert Key Account Manager - Intermediate Channel Marketing Consultant - Senior Alliance Manager Pre-Sales Solution Architect - Technical Director Pre-Sales Product Support Director Sales Engineer Manager Pre-Sales Solution Architect- Technical Manager Pre-Sales Product Support Manager Pre-Sales Consultant (Solution Architect) - Technical Expert Pre-Sales Consultant (Solution Architect) - Technical Specialist Pre-Sales Consultant (Product) - Specialist Pre-Sales Consultant (Solution Architect) - Technical Senior Pre-Sales Consultant (Product) - Senior Pre-Sales Consultant (Solution Architect) - Technical Intermediate Pre-Sales Consultant (Product) - Intermediate Sales Administration Supervisor Sales Administration Co-ordinator - Senior Telesales/Inside Sales Manager Inside Sales Representative - Senior Inside Sales Representative - Associate Telesales Representative - Senior Telesales Representative - Associate Field Service Technician - Senior Field Service Technician - Intermediate Sales Financing Manager Sales Financing Consultant - Specialist Sales Financing Consultant - Intermediate Mercer Compensation Participation Centre Mercer LLC

13 New Positions (continued) Position Code Position Title Integrated Solutions Sales Manager Integrated Solutions Sales Team Leader Integrated Solutions Sales Professional - Senior Integrated Solutions Sales Professional - Intermediate Customer Service Executive Technical Support (Phone) - Director Technical Support (Phone) - Team/Group Manager Technical Support (Phone) - Team/Group Supervisor Technical Support (Phone) - Team Leader Technical Support (Phone) - Senior Level Representative Technical Support (Phone) - Intermediate Level Representative Technical Support (Phone) - Entry Level Representative Technical Support (Phone) Co-ordinator - Senior Level Representative Technical Support (Phone) Co-ordinator - Intermediate Level Representative Dispatch Supervisor Dispatcher - Intermediate Research and Development Director D Modeling - Senior D Modeling - Intermediate Telecommunications Engineering Supervisor Telecommunications Engineer - Lead Integrated Circuit Design Engineer Manager Integrated Circuit Design Engineer - Senior Integrated Circuit Design Engineer - Intermediate Testing Engineer Manager Technical Services Engineering Director Technical Services Engineering Manager Technical Services Engineer - Expert Technical Services Engineer - Lead Technical Services Engineer - Senior Technical Services Engineer - Intermediate Technical Services Engineer - Associate Hardware Design Engineer Director Hardware Design Engineer Manager Hardware Design Engineer - Lead Hardware Design Engineer - Senior Hardware Design Engineer - Intermediate HVAC Mechanic Carpenter Supply & Logistics Analyst - Senior Supply & Logistics Analyst - Intermediate Supply & Logistics Analyst - Associate Supply Chain Director Traffic and Distribution Analyst - Senior QA Analyst - Specialist QA Operator - Intermediate Laboratory Technician (Eng/Tech) - Intermediate Laboratory Technician (Eng/Tech) - Associate Construction Manager Mercer Compensation Participation Centre Mercer LLC

14 New Positions (continued) Position Code Position Title Health Economist (MEDEC Only) Claims Adjudicator - Associate Facilities Assistant - Senior Groundskeeper Animation - Senior Animation - Intermediate Installation & Maintenance Manager Installation & Maintenance Technician - Specialist Installation & Maintenance Technician - Senior Installation & Maintenance Technician - Intermediate Mercer Compensation Participation Centre Mercer LLC

15 Enhancements to This Year s Survey (Continued) Revised Positions As roles change over time, Mercer continues to revise the benchmark capsule descriptions and titles to better reflect the Canadian market. The following changes have been implemented for 2009: Position Code Position Title Title and/or Description Change Chief Executive Officer (Subsidiary/Division) Description Change General Counsel Description Change General Counsel (Subsidiary/Division) Description Change Paralegal/Law Clerk - Intermediate Title Change Chief Human Resource Officer Title Change Chief Human Resource Officer Title Change (Subsidiary/Division) Human Resource Director Description Change Human Resource Generalist - Associate Title and Description Change Recruiter - Intermediate Title Change Payroll Administrator - Intermediate Title Change Graphic Designer/Artist - Intermediate Title and Description Change Finance and Administration Executive Description Change Internal Controls Manager Description Change Investments Executive Description Change Treasurer Description Change Credit/Collections Supervisor Description Change Credit/Collections Analyst - Intermediate Title Change Accounting Clerk - Intermediate Title Change Budget Manager Description Change Controller Title Change Assistant Controller Title Change Tax Manager Description Change Administrative Assistant - Associate Title Change Office Services Co-ordinator - Intermediate Title Change Data Entry Operator - Intermediate Description Change Data Entry Operator - Associate Description Change Security Manager Description Change Chief Information Officer Description Change Chief Information Officer (Subsidiary/Division) Description Change Office Technology Co-ordinator Description Change IT Administration Director Description Change IT Quality Assurance Manager Description Change IT Quality Assurance Analyst - Senior Description Change IT Quality Assurance Analyst - Intermediate Description Change Chief Technology Officer Description Change Business Systems Analyst - Specialist Title and Description Change PC Support Manager Description Change Network Planning Manager Title and Description Change Client/Server Network Architect Description Change LAN/WAN Integrator Description Change Software Development Executive Description Change Software Developer - Senior Description Change Mercer Compensation Participation Centre Mercer LLC

16 Revised Positions (continued) Position Code Position Title Title and/or Description Change Software Developer - Intermediate Description Change Software Developer - Associate Description Change Systems Development Manager Title Change Systems Development Team Leader Title and Description Change Systems Development Expert Title Change Web Developer - Intermediate Title and Description Change IT Librarian Description Change IT Training Manager Description Change IT Training Specialist - Senior Description Change IT Training Specialist - Intermediate Description Change Telecommunications Manager Description Change Data and Voice Communications Manager Description Change IT Infrastructure Executive Description Change Information Systems Auditor - Intermediate Description Change Technical Writer - Intermediate Title and Description Change Database Administration Manager Description Change Client/Server Database Manager Description Change Client/Server Database Analyst/Programmer - Description Change Senior Database Analyst - Intermediate Description Change Client/Server Database Analyst/Programmer - Description Change Intermediate Client/Server Database Analyst/Programmer - Description Change Associate PC Maintenance Technician Title Change Help Desk Manager Description Change Telecommunications Help Desk Specialist Description Change Help Desk Support - Senior Description Change Help Desk Support - Intermediate Description Change Help Desk Support - Associate Description Change Network Control Technician - Senior Title and Description Change LAN Administrator - Intermediate Title and Description Change Network Control Technician - Intermediate Title and Description Change Network Control Technician - Associate Title and Description Change LAN Support Technician - Senior Description Change LAN Support Technician - Intermediate Description Change LAN Support Technician - Associate Description Change Integration Programmer - Senior Description Change Integration Programmer - Intermediate Description Change Integration Programmer - Associate Description Change UNIX Systems Administrator Description Change IS/IT Operations Manager Title and Description Change Client/Server Operations Manager Description Change Mercer Compensation Participation Centre Mercer LLC

17 Revised Positions (continued) Position Code Position Title Title and/or Description Change Client/Server Operations Analyst - Senior Description Change Client/Server Operations Analyst - Description Change Intermediate Client/Server Operations Analyst - Associate Description Change Computer Operator - Intermediate Description Change Computer Operator - Associate Description Change Data Security Director Description Change Data Security Manager Description Change Data Security Analyst - Senior Description Change Data Security Analyst - Associate Title and Description Change Technical Services Executive Title Change User/Liaison Co-ordinator Description Change Data Architect Description Change Data Warehousing Analyst - Intermediate Title and Description Change Web Manager Description Change Web Administrator Title and Description Change Business Development Analyst - Senior Title and Description Change Business Development Analyst - Intermediate Title Change Contract Analyst - Intermediate Title Change Sales and Marketing Analyst - Intermediate Title Change Advertising/Sales Promotion Manager Title Change Consumer/Customer Insights Manager Description Change Customer Marketing Manager Description Change Sales Representative - Professional Accounts Title Change Director, National and/or Key Accounts Description Change Key Account Manager - Senior Title Change Sales Administration Co-ordinator - Associate Title Change Inside Sales Representative - Intermediate Title Change Telesales Representative - Intermediate Title and Description Change Field Service Technical Product Specialist - Title Change Intermediate (MEDEC Only) Scientist - Senior Title Change Scientist - Intermediate Title Change Scientist - Associate Title Change Telecommunications Engineer - Senior Description Change Telecommunications Engineer - Intermediate Description Change Telecommunications Engineer - Associate Description Change Electrician Title Change Plumber Title Change Estimator Description Change Quality Control Manager Description Change Quality Control Supervisor Description Change Quality Assurance Manager Description Change Health Economist (Pharma./Biotech Only) Title and Description Change Mercer Compensation Participation Centre Mercer LLC

18 Enhancements to This Year s Survey (Continued) Position Code Changes As the intricacies of the Canadian marketplace evolve and requests for new functions and families are identified for inclusion in the Mercer Participation Centre, changes to assigned MUPCS codes are required. These changes are designed to ensure global consistency and to more accurately capture the career stream and level responsibilities of a particular benchmark position. The following position codes have changed for Please make note of these changes for your submission to the 2009 Mercer Participation Centre and for historical analyses. OLD 2008 Position Code New 2009 Position Code Position Title Corporate Development Executive Human Resource Director Data Entry Operator - Senior/Team Leader Data Entry Operator - Intermediate Data Entry Operator - Associate Office Technology Co-ordinator IT Quality Assurance Manager IT Quality Assurance Analyst - Senior IT Quality Assurance Analyst - Intermediate IT Quality Assurance Analyst - Associate Electronic Data Interchange (EDI) Specialist Network Planning Manager Network Engineer - Senior Network Engineer - Intermediate Network Engineer - Associate IT Infrastructure Executive Client/Server Database Manager Client/Server Database Analyst/Programmer - Senior Client/Server Database Analyst/Programmer - Intermediate Oracle Database Administrator Client/Server Database Analyst/Programmer - Associate PC Maintenance Technician Help Desk Support - Senior Help Desk Support - Intermediate Help Desk Support - Associate LAN Administrator - Intermediate LAN Support Technician - Senior LAN Support Technician - Intermediate LAN Support Technician - Associate Client/Server Operations Manager Client/Server Operations Analyst - Senior Client/Server Operations Analyst - Intermediate Client/Server Operations Analyst - Associate Systems Administrator - Senior Systems Administrator - Intermediate User/Liaison Co-ordinator Systems Administrator - Associate Data Warehousing Manager Data Architect Data Warehousing Analyst - Intermediate Mercer Compensation Participation Centre Mercer LLC

19 Position Code Changes (continued) OLD 2008 Position Code New 2009 Position Code Position Title Web Manager Category Development Manager Sales Representative - Professional Accounts Electrician Logistics Executive Materials Planner - Associate Quality Control Inspection Supervisor Mercer Compensation Participation Centre Mercer LLC

20 Enhancements to This Year s Survey (Continued) Deleted Roles To keep the Canadian Mercer Benchmark Database relevant and up-to-date, it is sometimes necessary to remove jobs that have not been reported in past years due to insufficient matches. The following positions were removed in 2009: Position Code Position Title Regional or Business/Product IT Director MIS Director IT Project Director IT Project Manager IT Project Leader Internet Administrator IT Contract Specialist IT Outsourcing Manager IT Outsourcing Analyst Corporate IT Planning Director Enterprise Resource Planning (ERP) Programmer Enterprise Resource Planning (ERP) Analyst - Senior Enterprise Resource Planning (ERP) Analyst - Intermediate Contingency Planning and Recovery Manager Disaster Recovery Specialist IT Recruiter Office Systems Software Specialist Corporate Electronic Mail Co-ordinator Client/Server Database Administrator SAP Programmer Bioinformatics Manager Cost Estimator Semiconductor Operator - Senior Semiconductor Operator - Intermediate Semiconductor Operator - Associate Milling Supervisor Drilling Supervisor Drilling Machine Operator - Senior Drilling Machine Operator Mercer Compensation Participation Centre Mercer LLC

21 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description Chief Executive Officer Chief Operating Officer Chief Executive Officer (Subsidiary/Division) R Chief Operating Officer (Subsidiary/Division) Group General Manager (Multi-profit Centre) Division General Manager (Single Profit Centre) Regional General Manager Operations Executive Corporate Secretary Corporate Development Executive C Strategic Planning Director Regulatory Affairs Executive Regulatory Affairs Director Compliance Director Regulatory Affairs Manager Regulatory Affairs Specialist Regulatory Affairs - Senior Regulatory Affairs - Intermediate Compliance Specialist Regulatory Affairs - Associate Governmental Affairs Executive (Federal Level) Government Relations Manager Government Relations Representative - Intermediate Public Relations Executive Public Relations Director Public Relations Manager Public Relations Co-ordinator Investor Relations Executive Investor Relations Director Governance Executive Chief Economist Economist/Statistician - Senior Economist/Statistician - Intermediate General Counsel R General Counsel (Subsidiary/Division) R Assistant General Counsel Lawyer - Senior Lawyer - Intermediate Lawyer - Associate Legal Secretary - Senior N Paralegal/Law Clerk - Senior N Paralegal/Law Clerk - Intermediate R Legal Secretary - Intermediate N Scientific Patent Lawyer - Manager Scientific Patent Lawyer - Intermediate Chief Human Resource Officer R Chief Human Resource Officer (Subsidiary/Division) R Human Resource Director C,R Human Resource Manager Human Resource Generalist - Specialist N Human Resource Generalist - Senior Human Resource Generalist - Intermediate Human Resource Generalist - Associate R Human Resource Assistant - Senior N Human Resource Assistant - Intermediate N Employment and Recruiting Manager Recruiter - Senior N Recruiter - Intermediate R Compensation and/or Benefits Manager Compensation and Benefits Analyst - Intermediate FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Mercer Compensation Participation Centre Mercer LLC

22 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Compensation Analyst - Senior Compensation Analyst - Intermediate Compensation Analyst - Associate N Benefits Analyst - Senior N Benefits Analyst - Intermediate Benefits Analyst - Associate Internal Communications Manager Internal Communications Officer Health and Safety Manager Health and Safety Officer Industrial Nurse Employee Relations Manager Employee Relations Representative - Specialist N Employee Relations Representative - Intermediate Labour Relations Manager Labour Relations Specialist Facility Human Resources Manager (Non-union facility) Facility Human Resources Manager (Union facility) Payroll Manager Payroll Supervisor Payroll Analyst Payroll Administrator - Intermediate R Training and Development Manager Trainer - Senior Trainer - Intermediate Technical & Process Training Manager N Technical & Process Training Officer - Specialist N Technical & Process Training Officer - Senior N Technical & Process Training Officer - Intermediate N Technical & Process Training Officer - Associate N HRIS Manager HRIS Analyst Communications Executive Copywriter Editor N Proofreader Translator - Senior Translator - Intermediate Art Director N Graphic Designer/Artist - Senior N Desktop Publishing Specialist Graphic Designer/Artist - Intermediate R Graphic Designer/Artist - Associate N Desktop Publisher - Senior N Desktop Publisher - Intermediate N Desktop Publisher - Associate N Philanthropy Director N Contributions Manager N Community Relations Manager N Strategic IT Consulting Executive N Strategic IT Consultant Director N Strategic IT Consultant Manager N Strategic IT Consultant - Expert N Strategic IT Consultant - Specialist N Strategic IT Consultant - Senior N IT Outsourcing Manager N IT Outsourcing Consultant - Specialist N IT Outsourcing Consultant - Senior N IT Outsourcing Consultant - Intermediate N IT Outsourcing Consultant - Associate N Mercer Compensation Participation Centre Mercer LLC

23 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS IT Consulting Executive N IT Consultant Director N IT Consultant Manager N IT Consultant Team Leader N IT Consultant - Expert N IT Consultant - Specialist N IT Consultant - Senior N IT Consultant - Intermediate N IT Consultant - Associate N Finance and Administration Executive R Chief Financial Officer Chief Financial Officer (Subsidiary/Division) Financial Director Finance Manager Finance Analyst Internal Controls Manager R Risk Management Executive Risk Management Director Risk Manager Risk Management Analyst - Senior Risk Management Analyst - Intermediate Investments Executive R Treasurer R Assistant Treasurer Treasury Analyst Credit/Collections Director Credit/Collections Manager Credit/Collections Supervisor R Credit/Collections Analyst - Senior N Credit/Collections Analyst - Intermediate R Credit/Collections Clerk Accounting Director Accounting Manager Accounting Supervisor Accountant - Specialist N Accountant - Senior Accountant - Intermediate Plant Accountant Accountant - Associate Accounting Clerk - Senior N Accounting Clerk - Intermediate R Accounts Payable/Receivable Manager Accounts Payable/Receivable Supervisor Accounts Payable/Receivable Analyst Accounts Payable/Receivable Clerk Audit Executive Audit Director Audit Manager Auditor - Specialist N Auditor - Senior Auditor - Intermediate Billing Operations Manager Billing Operations Analyst - Senior Billing Operations Analyst - Intermediate Billing Assistant - Intermediate N Pricing Strategy and Policy Analyst Budget Director N Budget Manager R Budget Analyst - Senior Budget Analyst - Intermediate Mercer Compensation Participation Centre Mercer LLC

24 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Budget Analyst - Associate Cost Accounting Manager Cost Accountant Cost Clerk Controller R Assistant Controller R Plant Controller Financial Analysis Manager Financial Analysis Supervisor Financial Analyst - Specialist N Financial Analyst - Senior Financial Analyst - Intermediate Financial Analyst - Associate Tax Executive Tax Director Tax Manager R Tax Accountant - Specialist N Tax Accountant - Senior Tax Accountant - Intermediate Administrative Executive Project Management Director N Project Management Manager N Project Manager - Expert N Project Manager - Senior Project Manager - Intermediate Project Manager - Associate Project Scheduler N Executive Administrative Assistant to the Chief Executive Officer Executive Administrative Assistant Administrative Assistant - Senior Clerk - Senior Administrative Assistant - Intermediate Clerk - Intermediate Administrative Assistant - Associate R Clerk - Associate N Office Services Manager Print Production Manager N Office Services Team Leader N Office Services Co-ordinator - Senior N Office Services Co-ordinator - Intermediate R Audio-Visual Technician N Supply/Stock Clerk N Photocopy Machine Operator N Mailroom Supervisor N Mailroom Clerk - Senior N Mailroom Clerk - Associate N Librarian Data Entry Operator - Senior/Team Leader C Data Entry Operator - Intermediate C,R Data Entry Operator - Associate C,R Security Director N Security Manager R Fraud Manager Fraud Analyst - Intermediate Security Guard Receptionist Telephone Operator - Associate N Executive Chauffeur N Driver N Mercer Compensation Participation Centre Mercer LLC

25 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Meeting Planner and Special Events Manager Events Planner Chief Information Officer R Chief Information Officer (Subsidiary/Division) R Information Systems Executive N Information Systems Director N Information Systems Manager N Program/Project Management Office (PMO) Executive N Program/Project Management Office (PMO) Director N Program/Project Management Office (PMO) Manager N Project Manager (Technical) - Senior N Project Manager (Technical) - Intermediate N Project Manager (Technical) - Associate N Technical Planning Manager N Office Technology Co-ordinator C,R Business Consultant - Expert Business Consultant - Specialist Business Consultant - Senior Data Management Executive N Data Management Director N IT Administration Director R Information Systems Operations Director N IT Asset Management Co-ordinator Vendor Management Director N Vendor Management Manager N Vendor Management Analyst - Intermediate N IT Change Management - Senior N IT Change Management - Intermediate N IT Outsourcing Director N Office Automation Manager IT Quality Assurance Manager C,R IT Quality Assurance Analyst - Senior C,R IT Quality Assurance Analyst - Intermediate C,R IT Quality Assurance Analyst - Associate C Chief Technology Officer R Telecommunications Executive N Telecommunications Director N IT Architecture Director IT Architecture Manager Enterprise Application Integration - Specialist N IT Architect - Senior IT Architect Business Systems Director Business Systems Analyst - Lead N Business Systems Analyst - Specialist R Business Systems Analyst - Senior Business Systems Analyst - Intermediate Business Systems Analyst - Associate Enterprise Resource Planning (ERP) Project Manager N Enterprise Resource Planning (ERP) Business Analyst - Senior N Enterprise Resource Planning (ERP) Programmer - Senior N Enterprise Resource Planning (ERP) Business Analyst - Intermediate N Enterprise Resource Planning (ERP) Programmer - Intermediate N Electronic Data Interchange (EDI) Specialist C Data Modeler PC Support Manager R PC Support Analyst Mercer Compensation Participation Centre Mercer LLC