Proven Strong Smart Fast

Transcription

1 VIC/TAS/SA Proven Strong Smart Fast 2013 Product Information Book

2 ApPLICATIONS Product Bridges Commercial Environmental Industrial Marine Open channel Rail Retail Roads & highways Sporting fields & parks Subdivisions Subsoil Suspended Slabs Tunnels Warehouse HardiePipe PIPES HardiePipe R+ HardiePipe fittings HardieAquifer SlimDrain SYSTEMS SuperTite SpoonDrain Q-Guard

3 CONTENTS STORMWATER PIPES & FITTINGS 4 Core DNA 5 HardiePipe concrete pipes 6 HardiePipe R+ concrete pipes 7 HardiePipe fittings 8 SYSTEMS & SOLUTIONS 14 HardieAquifer Subsoil Drainage 16 SlimDrain Drainage System 20 SuperTite Suspended Drainage System 22 SpoonDrain Channel Drainage System 24 Q-Guard Ultra gross pollutant traps 26 CUSTOMER SERVICE 28 HEALTH & SAFETY 29 Ask James Hardie INTRODUCTION It's no secret, that to keep pace with our industry's ever tightening deadlines, we need to think smart. And today the smart thinking is towards modern concrete pipe design and construction. Smarter Construction This is about cost-effective building through the smart combination of products, systems and processes. And it can be achieved without making sacrifices. We strongly believe that our proven products and systems enable faster, efficient and more cost effective construction. Not only is HardiePipe concrete pipe classified as a Reinforced Concrete Pipe (RCP) - it is longer and lighter than conventional steel RCP. Combine these benefits with a comprehensive range of fittings and accessories that also improve efficiency and reduce construction times and you have a system that is Smart. Smarter Design It s our way of assisting designers achieve a sustainable and cost-effective outcome for a project. From providing tools that make specification easier to supplying some of the worlds smartest concrete products. Products that deliver higher flow capacities, lighter and longer pipe lengths and systems that provide innovative cost effective solutions. Original, innovative stormwater solutions like SlimDrain, HardieAquifer, SpoonDrain and SuperTite drainage systems provide design solutions for many unique project challenges. Smarter Partner A program designed to support our customers at all levels. This includes our customer service commitment that ensures we provide easy access to the people and information you need.

4 Smart Pipes Stormwater pipes & fittings There s a HardiePipe for every application HardiePipe reinforced concrete pipe is the smartest pipe on the block. Built to meet a 100 year service life and with over 12,000 kilometres of pipe laid, HardiePipe leads the market in smart pipe technology. This success has led to the release of HardiePipe R+, a smart pipe designed to meet the needs of a diverse range of projects, applications and installation environments. STORMWATER PIPES & FITTINGS PRODUCT INFORMATION BOOK

5 HardiePipe Core DNA Proven For decades James Hardie Concrete Pipes have proven themselves in a diverse variety of projects and installation environments. With thousands of kilometres of pipe in service, our pipes strength, durability and economic benefits are well documented and recognised by industry professionals. Smart The core DNA of the HardiePipe product range is based upon James Hardies smart technologies and thinking. James Hardie's unique concrete composite and innovative manufacturing process has allowed us to deliver one of the worlds smartest concrete products. It's this smart thinking that separates us from our competitors. Fast At 4 metres long HardiePipe offers significant installation speed advantages over shorter conventional SRC pipes. And HardiePipes reduced weight per metre delivers easier handling and greatly improved efficiency during installation when compared to SRC pipe. Strong Designed to meet a 100 year service life, the range of HardiePipe concrete pipes are recognised for their impressive strength capacity. The minimum test load of fully saturated HardiePipe concrete pipes is, conservatively, at least the same as that for dry SRC pipe manufactured in accordance with AS4058. PRODUCT INFORMATION BOOK STORMWATER PIPES & FITTINGS

6 with Precision Joint Technology HardiePipe reinforced concrete pipes are manufactured using a high strength, light weight reinforced concrete composite. HardiePipe is a high performance stormwater drainage pipe ideal for road infrastructure in residential and industrial subdivisions. Also ideal for commercial property developments where a high performance below ground drainage system is required. Standards Quality Design Manufacture ISO9001:2008 AS/NZS3725:2007 AS4139:2003 Precision Joint Technology provides a highly accurate machined joint, with allowable variation of less than 1mm on all pipe sizes. This smart technology allows for easy pipe installation and can be combined with other jointing options for a smart solution to challenging situations. The standard precision rubber ring joint enables: Easy pipe assembly low insertion forces mean less effort to equipment and strain to join pipelines Flush pipe exterior increases ease of laying Rubber ring seal - resistant to tree root and ground water ingress. Note: Nominal length 4.00 m HardiePipe Spigot HardiePipe Socket V ring STORMWATER PIPES & FITTINGS Nominal Pipe Size DN Strength Class (AS3725) PRODUCT INFORMATION BOOK Technical Specifications (HardiePipe Reinforced Concrete Pipes) Product Code Pipe I.D. Pipe O.D. Pipe Wall Thickness Finished Weight (kg)

7 with Advanced Joint Technology HardiePipe R+ concrete pipes were created to meet specific rigid pipe specifications for the Queensland Department of Transport and Main Roads and Vicroads and is manufactured using a high strength, light weight reinforced concrete composite. This high performance stormwater drainage pipe is ideal for road infrastructure as well as residential and industrial subdivisions. Advanced Joint Technology is a robust dual v-ring joint utilising a separate collar to provide a high strength connection in addition to the accurately machined joint. This provides another construction option where additional joint strength is required. The advanced rubber ring joint enables: Easy pipe assembly low insertion forces mean less effort to equipment and strain to join pipelines Dual v-ring collared joint High strength joint. Standards Quality ISO9001:2008 Design AS/NZS3725:2007 Manufacture AS4139:2003 Compliance VicRoads - RDG Part 7 Note: Nominal length 4.00 m HardiePipe R+ Collar HardiePipe R+ Socket V ring HardiePipe R+ Spigot Nominal Pipe Size DN Strength Class (AS3725) Technical Specifications (HardiePipe R+ Reinforced Concrete Pipes) Product Code Pipe I.D. Pipe O.D. Pipe Wall Thickness Finished Weight (kg) PRODUCT INFORMATION BOOK STORMWATER PIPES & FITTINGS

8 Description James Hardie manufactures an extensive range of fittings which are intended to provide maximum flexibility in the design and installation of stormwater drainage systems. Application As an integral part of the HardiePipe stormwater drainage system, HardiePipe fittings allow design flexibility and quick installation without sacrificing strength or durabbility. Features HardiePipe fittings allow a pipeline to: Change direction Join multiple lines Introduce branch lines Connect to other pipes with or without turnings. This flexibility of use allows for considerable time savings during design and installation. Cost of construction is also minimised, as the need for pits can be reduced or eliminated. Bends, junctions and saddles are available in Class 2, while SuperTite to Unturned Adaptors and Unturned Couplings are available in both Class Two and Four. Fittings can also be manufactured to meet individual onsite needs, including those in large sizes (ie: 525mm to 750mm). NOTE: Please ask James Hardie on for delivery timeframes and terms and conditions. STORMWATER PIPES & FITTINGS PRODUCT INFORMATION BOOK

9 SUPERTITE COUPLING Supertite couplings are used as standard couplings for the SuperTite range of pipes and fittings. The SuperTite turning is a standard spigot on the pipe or fitting, with a SuperTite coupling used with dual nitrile V-rings to provide a high integrity connection. Pipe Diam. (m`m) Product Code Dimensions Mass (kg) O.D. L SUPERTITE to unturned adaptors Supertite unturned adaptors are utilised when an installer needs to attach a fitting to a pipe that has been cut and no longer has the factory machined ends. Unturned adaptors are used with both Supertite and HardiePipe in underground applications. NOTE: Supertite joint to unturned adaptors are not to be used in above ground suspended applications. Installation Details 1. Cut the end of the pipe square with a dustless or wet masonry saw 2. Fit an O-ring to the cut pipe and roll up and down the barrel of the pipe to take the twist out of the ring. Position the ring as close as practical to the cut end of the pipe 3. Do not use lubricant as the O-ring must roll along the pipe and not slide 4. Position the adaptor squarely over the O-ring 5. Using a bar and block of timber push the adaptor squarely onto the pipe. NOTE: To reduce wasting pipe when using fittings, use the off-cut immediately after the fitting by using another unturned adaptor. * are available in class 2 and 4, ask James Hardie on for other sizes. Pipe Diam. Product Class Dimensions Approx. Mass Code O.D. L (kg) PRODUCT INFORMATION BOOK STORMWATER PIPES & FITTINGS

10 unturned to unturned COUPLINGS Provides a transition from cut pipe to cut pipe. Installation details are the same as SuperTite to Unturned Adaptor. Unturned couplings are also used near pit connections to provide flexible pit joints that can accomodate differential settlement. Pipe Diam. Product Dimensions Approx. Class Mass Code O.D. L (kg) NOTE: * are available in class 2 and 4, ask James Hardie on for other sizes. HARDIEPIPE REDUCER HardiePipe reducers are an economical method of changing the pipe size in stormwater lines, often eliminating the need for a pit. To reduce more than one diameter size the installer must use multiple reducers; for example to reduce from a 375mm pipe to a 225mm pipe the installer will require a 375mm to 300mm reducer and a 300mm to 225mm reducer - these reducers will fit inside each other. Pipe Diam. 225/150 PVC Product Code Dimensions Le L1 L2 L / /225 PVC / / / / STORMWATER PIPES & FITTINGS Installation Details 1. Fit the reducer into the socket end of the larger pipe using a bead of flexible construction adhesive 2. Fit the spigot end of the smaller diameter pipe with a rubber ring installed into the other end of the reducer PRODUCT INFORMATION BOOK

11 SUPERTITE REDUCER Similar in design to the HardiePipe Reducer, the SuperTite reducer allows change in diameter between SuperTite or PVC pipelines. Reducer Size Pipe X Branch Product Code Dimensions Le L1 L2 L3 225/150 PVC / /225 PVC / / / / REPAIR COLLAR Repair collars from James Hardie are a cost effective product designed to make installing fittings and repairing damaged pipe fast and simple. They can be used with some Class 2 and Class 3 pipes which have factory machined ends or pipes that have been cut squarely along the barrel of the pipe. Repair collars are made from natural rubber and incorporate a stainless steel clamping system. Installation Details 1. Slide the collar along the first pipe 2. Place the second pipe in position 3. Slide the collar back across to the second pipe until the clamp is centred over the pipe joint 4. Tighten the stainless steel clamps. Pipe Diam. Product Code Repair Sleeve Clamp PRODUCT INFORMATION BOOK STORMWATER PIPES & FITTINGS

12 45º bend* Allows the pipeline to change direction with HardiePipe or SuperTite pipe systems. Pipe Diam. 88º bend* Product Code Dimension L Approx. Mass (kg) ** ** ** ** ** Pipe Diam. Product Code Dimensions L Approx. Mass (kg) ** ** ** ** ** EQUAL SLOPE JUNCTION* Allows the connection of a branch line into the main drainage line. STORMWATER PIPES & FITTINGS Pipe Diam. Product Code Dimensions NOTE: * Coupling required, ask James Hardie on for requirements. ** Non-stock items, ask James Hardie on for availability PRODUCT INFORMATION BOOK Approx. Mass (kg) Le L1 L ** ** **

13 SADDLE SLOPE Branch lines can be cut into the main line at any point using the saddle slope. Attached with epoxy adhesive, the saddle slope has a SuperTite turning. Saddle Slope Pipe/ Branch Product Code Dimensions Le L1 L2 NOTE: Other sizes are available upon request, please ask James Hardie on for details. Approx. Mass (kg) 300/ / / / / Saddle Tee Adapter to PVC 150mm PVC lines can be cut into a HardiePipe line at any point using the saddle tee adapter to PVC. Attached with epoxy adhesive, the tee adapter has a rubber v-ring included. Adaptor Size Pipe/ Branch Product Code Dimensions Approx. Mass (kg) Le H L1 225/ / / PVC Saddle SLOPE Adapter to PVC Each PVC saddle fits two HardiePipe diameters, eg: 225 and 300, or 525 and 600 etc. All saddles have a PVC spigot end only. Each saddle is supplied with plastic straps and clips for installation. We supply and recommend Z Bond V-4 adhesive. Description Product Code Nominal Branch Size DN 225/300 PVC Slope Saddle /450 PVC Slope Saddle /600 PVC Slope Saddle /750 PVC Slope Saddle /300 PVC Slope Saddle /450 PVC Slope Saddle /600 PVC Slope Saddle /750 PVC Slope Saddle /450 PVC Slope Saddle /600 PVC Slope Saddle /750 PVC Slope Saddle PRODUCT INFORMATION BOOK STORMWATER PIPES & FITTINGS

14 Systems & Solutions The smart thinking and use of smart technologies in our core HardiePipe concrete pipe range is equally evident in our range of innovative drainage systems. SYSTEMS & SOLUTIONS James Hardie recognise that the integration of quality components delivers tangible drainage design benefits. This has been the driving force behind the development of our range of designed solutions and components. James Hardie s unique approach to innovation has resulted in a suite of product solutions which give your project an edge. These solutions help designers achieve smart design and outcomes in a unique way. This innovative collection of drainage solutions retains all the inherent qualities of our unique technology. James Hardie concrete pipes, fittings, systems and components Proven, Smart, Fast, and of course Strong PRODUCT INFORMATION BOOK

15 ApPLICATIONS Product Bridges Commercial Environmental Industrial Marine Open channel Rail Retail Roads & highways Sporting fields & parks Subsoil Suspended Slabs Tunnels Warehouse HardieAquifer SlimDrain SuperTite SpoonDrain Q-Guard SYSTEMS & SOLUTIONS UNIQUE DRAINAGE SOLUTIONS PRODUCT INFORMATION BOOK

16 SYSTEMS & SOLUTIONS Planting medium Transition layer Description The slotted HardieAquifer Subsoil Drainage pipes maintain high strength and are the ideal answer to ground dewatering in a variety of applications. Application From water sensitive urban design, to railway ballast drainage, the uses for HardieAquifer Subsoil Drainage pipes are limited only by the designers imagination. Features Having been proven on a wide range of railway ballast drainage and permeable road pavement drainage applications, the strength of HardieAquifer pipes are without equal. When used in water sensitive urban design, the range of HardieAquifer Subsoil Drainage pipes can be directly connected into the drainage system with the use of a complementary range of pits and accessory products. HardieAquifer inspection pipe HardieAquifer pipe with flush out riser Grated overflow pit James Hardie FlexiPit Inflow HardieAquifer pipe Filter material 88 o bend PRODUCT INFORMATION BOOK

17 Technical Specifications Nominal Pipe Size DN Product Code Strength Class (AS3725) Total Slots per pipe Rows per pipe Effective slot length Slot Width Total slot area per pipe Approximate proportion of Full Pipe Flow below slots Slots Down Slots Up mm 5mm 11,800mm 2 25% 80% NOTES: 1. All dimensions are nominal 2. HardieAquifer subsoil drainage comes with James Hardies Precision Joint Technology SYSTEMS & SOLUTIONS PRODUCT INFORMATION BOOK

18 HardieAquifer Soakwell Pits Description HardieAquifer SoakWell Pits are constructed from the durable HardiePipe concrete composite material, with a series of slots placed around the base of the pit. Application The SoakWell slotted pit has been successfully used in sandy conditions to retain roof water and to green the surrounding areas. The flexibility of the slotted pit affords many pit diameter sizes, an ability to build the system to a variety of depths, the choice of lids and/or grates, and the ability to manufacture special designs to suit project requirements. Features Simple installation, using a standard 150mm PVC inlet to capture and retain roof water to allow infiltration. SoakWell pits can also be used to allow initial infiltration and inspection pits for infiltration basins, simplifying ongoing maintenance requirements. SYSTEMS & SOLUTIONS Pit Size DN Product Code Pit Depth Weight (kg) NOTE: Both pits have 150mm PVC inlets. Product Options Pit Size DN Product Code Weight (kg) DN600 Light duty grate DN600 Light duty concrete lid/base DN750 Light duty grate DN750 Light duty concrete lid/base PRODUCT INFORMATION BOOK

19 HardieAquifer Swale Pits Description The innovative HardieAquifer Swale Pit has been designed to allow the integration of roof water from dwellings and other impermeable surfaces. Application Water Sensitive Urban Design (WSUD) concepts typically require effective means of stormwater reuse for residential and commercial subdivisions. Design principals for WSUD take into consideration an efficient solution that is not only aesthetically pleasing but also cost-effective. The slotted pit body and outlets allow for the disposal of surface runoff from the road reserve and then infiltrate into the absorption trenches. When the rainfall is in excess of the infiltration rate, it diverts the excess to firstly the absorption trenches, and in heavier flows combines with the surface flows along the grassed swale. Features The Swale Pit can be provided in a variety of configurations to suit a range of design conditions. There are two typical swale pit configurations. The first is a Discharge Pit which has a 150mm PVC inlet and 150mm PVC outlet facility, and has a two piece body to allow for rotation of the inlet and outlet. The second is a Surcharge Pit which has only the one 150mm PVC inlet. The Swale Pit is based on a 300mm nominal diameter pipe body with 5mm x 290mm slots. Product Options Pit Type Product Code Pit Depth Weight (kg) Surcharge Discharge (top) Discharge (bottom) SYSTEMS & SOLUTIONS Pit Type Product Code Weight (kg) Light Duty Grate with chain Light duty concrete base PRODUCT INFORMATION BOOK

20 SYSTEMS & SOLUTIONS Description The SlimDrain Drainage System is designed for a safer road surface. Safe and cost effective Eliminates vehicle hazards through surface water Provides a smooth bike safe surface. Using a continuous or semi-continuous narrow grate, the revolutionary SlimDrain helps eliminate dangerous surface sheet stormwater commonly found on roads or large paved areas. This ponding effect can cause loss of vehicle control if surface water builds up in the roadway. This can be a problem with traditional pit and pipe systems. Application The SlimDrain drainage system can be utilised in a number of different methods: Invert of kerb Against median barrier Line drainage in car parks and driveways Spill containment. Features The SlimDrain inlet is a galvanised metal grate with a standard opening width of 48mm. This bike-safe design includes two longitudinal bars with an opening of 14mm. Combined with HardiePipe concrete pipe with its high chemical resistance and excellent flow characteristics, SlimDrain is not only able to provide outstanding hydraulic performance but is highly durable and long lasting. SlimDrain is available with different grate configurations, to suit a range of installation conditions PRODUCT INFORMATION BOOK

21 Technical Specifications SlimDrain Concrete Pipes Sizes Product Code Approx.Mass (kg) Installation Overview SlimDrain is installed quickly and easily. As the underlying structure of the SlimDrain Drainage System is the SlimDrain concrete pipe, there are no special installation techniques required. Achieving consistent line and level is simple with the 4m pipe lengths, and if there is a requirement for a curved installation then 2m pipes can be supplied to achieve tighter radius curves. The quick alignment design of the SlimDrain grate allows tool free adjustment of finished surface level, simply by inserting a steel pin in the appropriate adjustment position. SlimDrain Grates Width Depth Product Code Drainage Capacity Length (m) SlimDrain Drainage System has excellent hydraulic performance and will typically operate as a weir in most flow situations, changing to orifice flow as the depth of flow increases. The following equations and blockage factor recommendation are derived from the Qld Urban Drainage Manual Vol. 1 2nd Ed Q = SlimDrain inlet flow per linear metre Q (weir) = 1.66 x BF x h 3/2 Q (orifice) = x BF x h 1/2 NOTE: Weir flow calculation assumes single side flow. Where BF = blockage factor (0.5 in most cases) h = overall depth of flow Weight (kg) SYSTEMS & SOLUTIONS PRODUCT INFORMATION BOOK

22 Description The durable SuperTite Suspended Drainage System brings together smart design and concrete composite durability to give the ultimate above-ground suspended stormwater solution. Application Suited to a range of projects, SuperTite Suspended Drainage System is constructed using high-performance reinforced concrete pipe, with its unique joint design providing a leak-resistant continuous pipeline. All pipes and fittings exhibit a 2-hour fire rating, making them perfect for fire critical applications such as bridges, carparks and basements. SYSTEMS & SOLUTIONS Features Unique leak resistant joint system, with a chemical resistant nitrile 'dual V rubber ring as standard for critical applications High performance, fire resistant design, as tested by CSIRO to improve safety for all users Extensive range of fittings SuperTite Suspended Drainage System setup o SuperTite bend 2. SuperTite pipe 3. SuperTite expansion joint 4. Support bracket 5. SuperTite coupling 6. SuperTite junction o Supertite bend 8. SuperTite saddle tee 9. Lateral brace PRODUCT INFORMATION BOOK

23 Technical Specifications SuperTite Pipe and Coupling SuperTite Concrete Pipes (4m) Nominal Pipe Size DN Product Code Strength Class Pipe ID Wall Thickness Pipe Length (m) Spigot Approx Mass (kg) SuperTite Cutter Pipes Nominal Pipe Size DN Product Code Pipe ID Wall Thickness Pipe Length (m) Approx Mass (kg) SuperTite Couplings O.D Product Code Length Approx Mass (kg) NOTE: All dimensions may change without notice. The mass figures above are intended as a guide only and may vary depending on ambient conditions. The O.D. values listed are based on manufacturing specification to meet AS4139 requirements. Effective length may vary with joint type. SYSTEMS & SOLUTIONS PRODUCT INFORMATION BOOK

24 Description Looking for a quick solution to forming open channel drains? Using SpoonDrain as a permanent formwork allows for rapid construction with minimal hand finishing of placed concrete. Available in sizes from 225 up to 750mm, there is a size to suit any application. Benefits: Rapid setup of forms and location braces Easy placement of backfill concrete with minimal labour required Minimal finishing of backfill concrete Smooth surface finish Hydraulically efficient. SYSTEMS & SOLUTIONS Concrete Plinth Installation SpoonDrain Masonry Anchor Timber Hanger Installation Threaded rod Timber hanger Formwork Concrete Plinth Formwork SpoonDrain PRODUCT INFORMATION BOOK

25 Design Simple, easy to use SpoonDrain almost designs itself. Typically backed by mass concrete support, the SpoonDrain system acts as a permanent formwork for the smooth drainage channel providing quick and easy installation. Embankment SpoonDrain Retaining Wall In most cases reinforcing mesh is not required, however this should be checked by an appropriately qualified person for site specific requirements. Reinforcing Mesh (if required) 15-20MPa Mass Concrete SpoonDrain Open Channel Drainage Sizes Product Code Approx.Mass (kg) SYSTEMS & SOLUTIONS PRODUCT INFORMATION BOOK

26 Experience the Q-Guard treatment Advanced stormwater treatment system Durable pre-cast modular construction Fast, easy installation User-friendly design ACCESSORIES The Q-Guard Ultra stormwater treatment device represents a major step forward in stormwater treatment technology. The smart design of Q-Guard enables fast and easy installation at a shallow depth, connecting to a variety of pipes with its range of components. The rectangular shape aids good pavement compacting and hinged dual lids allow simple inspection at ground level. Smart Design To simplify specification designers can use the Q-Guard design software. By inputting the appropriate data, the software quickly and easily identifies the most suitable Q-Guard unit for the required application SYSTEMS & SOLUTIONS Fast The supplied MUSIC input data ensures Q-Guard units can be readily incorporated into a MUSIC water quality model. When it comes to installation, Q-Guard s modular design means minimal excavation and speedy installation, reducing cost PRODUCT INFORMATION BOOK

27 Treatment Flow Rates and Storage Capacity Model Inlet Pipe Size Design Treatment Flow Rate (L/S) Storage Capacity *3 (M 3 ) Chamber Holding Capacity (M 3 ) Oil/Floatables Solids UA UA UA UA UA UB UB UB UB UB UB UC UC UC UC UC ACCESSORIES Music Input Data Description Capture Rate Data Values (Input, Output) Low Flow Bypass 0 0 High Flow Bypass Refer Table above for Design Treatment Flow Rate Total Suspended Solids (TSS) *2 50% Min (0,0) Max (100,50) Total Phosphorus (TP) *2 20% Min (0,0) Max (100,80) Total Nitrogen (TN) 0% Min (0,0) Max (0,0) Gross Pollutants (>3mm) (GP) *1 95% Min (0,0) Max (100,5) Hydrocarbons (Free Oils and Greases) *1 95% N/A SYSTEMS & SOLUTIONS Direct surface inflow Pipe inflow Direct surface and pipe inflow PRODUCT INFORMATION BOOK

28 Customer Sales & Service Team Committed to excellence Tailored product solutions for your unique project. The James Hardie Concrete Pipes Customer Sales and Service team offers tailored solutions for their unique project needs. Our dedicated team of customer service specialists are comprehensively trained in all areas of service fulfillment. Customers can expect a premium level of service delivery focused on their specific needs - at James Hardie, no two customers are the same and our approach to service delivery reflects this. What we do? We can assist you with choosing the right product, quotations, product support, provide streamlined ordering options, manage delivery expectations and resolve any issues you may have! Customers can expect a dedicated customer service contact who has an intimate understanding of their account. What you can expect. At James Hardie Concrete Pipes, we understand how important it is for seamless and efficient service and as such you can always expect: SERVICE COMMITMENT As our valued clients, our service commitment to you is of utmost importance. We pride ourselves in responding to the needs of our clients & maximizing the best outcome for you. To respond to your needs as our customers To ensure the best outcome for you by utilizing our extensive experience To respond promptly to you and to keep all parties informed To inform you of the relevant options available to you To answer your questions and queries in a prompt and efficient manner To provide courteous and attentive service. CUSTOMER SERVICE Your quotation to be delivered within 48 hours of request Access to an experienced customer service representative who understands your account Dedicated product specialists to assist you with your needs A solutions focused team committed to ensuring your project runs smoothly PRODUCT INFORMATION BOOK

29 HEALTH AND SAFETY INFORMATION WARNING DO NOT BREATHE DUST AND CUT ONLY IN WELL VENTILATED AREA. James Hardie products contain sand, a source of respirable crystal line silica which is considered by some international authorities to be a cause of cancer from some occupational sources. Breathing excessive amounts of respirable silica dust can also cause a disabling and potentially fatal lung disease called silicosis, and has been linked with other diseases. Some studies suggest smoking may increase these risks. During installation or handling: 1 Work in outdoor areas with ample ventilation; 2 Minimise dust when cutting by using a dust-reducing circular saw attached to a HEPA vacuum; or using suitable wet cutting equipment to suppress dust; 3 Warn others in the immediate area to avoid breathing dust; 4 Wear a property-fitted, approved dust mask or respirator (e.g. P1 or P2) in accordance with applicable government regulations and manufacturer instructions to further limit respirable silica exposures. During clean-up, use HEPA vacuums or wet cleanup methods - never dry sweep. For further information such as Installation Instructions or Material Safety Data Sheets, please ask James Hardie on FAILURE TO ADHERE TO OUR WARNINGS, MATERIAL SAFETY DATA SHEETS, AND INSTALLATION INSTRUCTIONS MAY LEAD TO SERIOUS PERSONAL INJURY OR DEATH. PRODUCT INFORMATION BOOK

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34 James Hardie Australia Pty Ltd ABN Copyright august 2013 James Hardie Australia Pty Ltd ABN and Denotes a Trademark or registered mark owned by james hardie TECHNOLOGY LIMITEd. PRODUCT ID BOOKLET