Avelo solutions for intermediaries

Transcription

1 Adviser Office CRM E-business services Adviser solutions Training & development Business discovery Help & support E-business services Automating your business processes to reduce cost Avelo solutions for intermediaries

2 * * ** * FS75494 *These accreditations belong to Avelo FS Limited. **This accreditation belongs to Avelo FS Limited and Avelo Portal Limited. Avelo technology built by experts for experts why choose us? Six ways that Avelo technology can help you through RDR and beyond A long-standing reputation built on innovation and expertise. The most comprehensive technology suite in the market. The largest specialist workforce 400 industry professionals. Business experts who understand the financial services industry and specialist market dynamics. Unrivalled UK coverage and reach. Our market-leading CRM system, Adviser Office, at the core of our intermediary offering, gives you everything you need to run a successful practice. Over 90% of the Top 100 IFA firms use Avelo solutions to power their business. 1 Adviser Office client relationship and practice management system taking your business to a new level. 2 E-business services automating your business processes to reduce cost. 3 Adviser solutions enhancing business development and client servicing. 4 Training, learning and development unlocking your full potential. 5 Business discovery services tapping into our knowledge and expertise to help you define your needs. 6 Help and support our care and commitment to you.

3 How you benefit from Avelo e-business services Avelo e-business services quote, apply and a whole lot more Avelo provides a range of e-services to allow you to quickly, cost-effectively and seamlessly link your business into industry portals, provider systems and platforms, giving you access to all the major life offices, fund supermarkets and wrap platforms. Regulatory changes and ever increasing competition mean that processes have to become leaner and meaner if a business is to survive and remain profitable. It s hard to think of all the hours spent chasing valuations and their associated hidden costs involved that erode profitability. Many product providers have been quick to realise the benefits of e-business and the efficiencies this can bring. Technologies such as XML have made real time exchange of data between two systems universal. This revolutionary change in the relationship between financial advisers and product providers, sourcing companies, portals and fund supermarkets enables data to be downloaded in a fraction of the time, without the need for re-keying. Administration time is cut significantly and enables advisers to spend more time talking to clients, and less time on the phone to call centres. Adviser Office CRM leads the way with our e-services functionality. Our e-business capability includes tools for automating commission reconciliations, valuations, new business applications and suitability report writing, and recently we have added e-tracking to our e-business suite. This latest innovation enables us to provide the most comprehensive set of e-business services on the market, saving your resources and improving your business efficiency.

4 I ve just run the valuations for our largest group of 700 clients. E-valuations completed this within an hour. It would have taken us at least a week to go through them all the old way! Peter Simms, Facilities Co-ordinator Birchwood Investment Management How they work Quotes, e-new business applications and tracking E-business services at the touch of a button We provide a series of e-services that allow you to automate some of those tasks that often slow a business down. In doing so, they remove significant costs from your business, reducing wasted resources and time-consuming errors and enabling more profitable client management time. And, with RDR highlighting the need to ensure clients always know where they stand, the high level of accuracy they bring is especially welcome. Adviser Office revolutionises the way you re-use data throughout your process, compiling quotes, linking to portals and pre-populating client data wherever possible. Our online new business application service is supported by leading providers and allows you to transact new business via their extranet or an electronic application form via Avelo Exchange. Once an application is made, you can quickly and efficiently track its status and progress, regardless of whether the original application was submitted via a portal, the provider s extranet or even on paper. E-new business offers you: Why is that valuable to you? Pre-populated application forms with client data from the quote when the new business button is used. Electronic trading with leading providers. Applications delivered straight to the provider s back office. The latest application forms with built in validation. Dramatically cuts the time taken to fill in applications and improves accuracy no re-keying. Increases profitability enhanced commission terms and faster payments are offered by a number of providers for trading electronically. Increases efficiency through immediate processing of application forms so customers are on risk faster. Saves time and reduces the risk of error and fewer form returns. Tracking of status and progress of applications across a range of formats. Saves administration time and resources by not continually having to chase progress of applications whether submitted on paper or online.

5 By removing our repetitive manual processes, extra time can now be spent on more valuable activities. Glenn Urquhart, Business Systems Analyst The Roberts Partnership E-commissions Commission reconciliation is labour-intensive and expensive. Our e-commissions system within Adviser Office solves the headache of manual processing by automatically downloading electronic statements quickly and efficiently. E-commissions will match what you receive for initial, renewal and trail policy administration, and reconcile commission payments from more than 20 providers and platforms. Because it s managed by us, we can take care of all the registration for you. E-commissions gives you: An easy to use interface. The broadest range of providers and platforms in the market and automatic registration with new product providers. Automated processes which reduce administration tasks. Automatic commission reconciliation with discrepancies highlighted. Access to commission message inbox on Avelo Exchange. The capability to reconcile multiple statements. Why is that valuable to you? Ensures that commissions can be reconciled without specialist skills. Enables more of your commission payments and administration to be automated. Significantly reduces the time spent matching payments, allowing your valuable resource to focus on managing exceptions. Improves your commission matching rate by allowing for ongoing cleansing of data. Ensures you always know where you are on payments from providers. Saves time and gives you the ability to measure client profitability.

6 Due to the increased efficiency, we can now offer more clients a level of service they would have previously been unable to afford, this in turn leads to increased client loyalty and retention. IFA Alan Moran, Managing Director Interface Financial Planning E-valuations E-suitability With a couple of simple clicks in Adviser Office, you can request a plan or client valuation with the number of units, price and valuation and then automatically update the relevant client records. What s more, e-valuations enable policy valuations to be processed in bulk to multiple providers for multiple clients. This intuitive service helps you make quick step-changes to your business and advice process by allowing you to produce high quality, personalised and compliant suitability reports in a matter of minutes. Each one is pre-populated with content based on the advice you ve given. E-valuations offers you: Why is that valuable to you? E-suitability gives you: Why is that valuable to you? A broad range of provider coverage. Real-time automated valuation links. Detailed portfolio valuations available in just a few minutes. Bulk valuations available with no limit on the number of plans. Detailed reports available based on client groups that you select. Increasing number of transaction history feeds. No matter how diverse the portfolio, you can get access to relevant client information at the touch of a button. Removes significant administration costs and ensures you always have an up-to-date picture of your funds under management. Increases customer service and perceived value. Rapidly generates valuations for a plan, client, employer, scheme or a client group. Supports your RDR segmentation and improves business planning. You know where you are with activity. Pre-populated content and automated letter generation. Regularly updated standard paragraphs. Consistent and comprehensive documents. Information pulled through from Adviser Office to easily produce very personalised documents. An automatic audit trail of letter saved against client record. Ability to include your own standardised paragraphs. Saves administration time and improves accuracy. Delivers complete consistency across your entire client bank. Reduces compliance risks to the business. Enables client to feel that you have spent significant time and effort on their portfolio. Helps in meeting RDR requirements. Minimises time to produce client documentation.

7 We have experienced massive reductions in time and cost and are now almost twice as efficient over a five year period. Phil Thompson, Practice Manager Chambers Ltd Better quality, better connected data The broadest access to financial resources The e-business services offering from Avelo provides you with the facility to receive and import bulk files from third party providers, such as fund managers and platforms. To ensure that your data is up-to-date for the beginning of the work day, with Adviser office you can schedule the import process to run out of hours. The look and feel is the same, regardless of the provider or data you re importing. The e-services module supports the following bulk import data types: Investment holdings (valuations) Cash balances (valuations) Investment transactions Cash transactions Fees. Extranet Links Adviser Office links to all major product provider extranets. The emphasis is on enabling valuations of clients holdings with automatic signing-in to sites from details recorded in Adviser Office. The direct links also provide the ability to pass across client details so input screens are automatically pre-populated. We offer an unrivalled breadth of access to provider portals, data feeds, platforms and document management systems, including: 24 fund/wrap platforms. 16 life insurance providers providing client-specific valuations on demand, e-commission statements and bulk-data downloads for group scheme business, all with data pre-populated. 5 data feeds and price updates. 6 portals of which 3 can be pre-populated with client data. 3 document management systems. Fund price feeds Some clients may have diverse portfolios, others with a few holdings in recently floated companies. To enable both you and your clients to keep track of these investments, we offer stock, share and fund price feeds from over 130,000 instruments to automatically update the portfolio prices held in Adviser Office, so that portfolio valuations are available for individual clients at the touch of a button.

8 Why choose Avelo for e-business services? Broadest coverage for providers and services, more than any other back-office system. Straight-through-processing offering integration throughout the client life cycle. Pre-population of client data for quotations and new business applications. Policy tracking data can be downloaded to follow the case through every step to being live. Automatic reconciliation of commission data from over 20 providers, reducing the time spent by 40%. Valuations available in bulk or on demand from 40 wrap platforms and life insurance providers. Getting in touch Take the opportunity to talk through your requirements with one of our team. They will also be able to help you understand the additional solutions available to ensure you get the full benefit of our intermediary offering. Find out more today. Please call visit or speak to your usual representative. 1 Kingmaker Court Warwick Tech. Park Gallows Hill Warwick CV34 6DY Avelo FS Holdings Limited 0911v1