COLLECTIONS LIMITED. The Ultimate In Arrears And Debt Recovery Solutions

Transcription

1 The Ultimate In Arrears And Debt Recovery Solutions

2 Total Arrears and Debt Recovery Solutions Consumer and Commercial Debt Outsourced Arrears and Debt Recovery Can provide solutions at any stage of the debt collections life-cycle All types of collections undertaken: pre arrears, contingency shortfall, tertiary, recovery, pre or post legal Asset Recovery Professional licensed agents, experienced in negotiating with customers to obtain full arrears, agreeing payment arrangements or recovering assets Full UK repossession of cars, commercial vehicles, motorcycles and caravans Field based agents can negotiate payments or agree voluntary surrender of asset if paid over a third Specialist trace and collect asset recovery service geared to locate and recover long term agent negatives Managed Asset Disposal All assets are inspected, evaluated and prepared for sale at auction to your standards Regular auction attendance to ensure service levels and pricing structures are maintained Provides a hassle free service to allow your team to concentrate their energies elsewhere Litigation and Enforcement All litigation activity undertaken in conjunction with a leading North West Consumer and Commercial Litigation Practice Informed expert recommendations and decisions Pre and post judgment strategic negotiation team Enforcement through County Court and High Court Defended work undertaken where required CPC/CCBC links enabling bulk instruction Field Collections Extensive coverage throughout UK and Ireland Fully licensed professional collectors Result driven pricing Trace Desktop tracing tools including bulk facilities Experienced staff External tracing services Arrears and Debt Counselling Telephone and field based debt counselling Full income and expenditure and property summaries Collection of required payment and established future payments undertaken Pre-payout verification available Management Information Web based client portal providing real time MI Accurate and timely MI to suit the client Weekly/monthly reporting and invoicing

3 Red2Black Collections Core Values To act with the highest levels of integrity to protect both your and our brand at all times. To provide a quick, efficient and high quality service. To form long term productive business partnerships. Bespoke service offerings to suit your needs. Full compliance with CSA code of practice, OFT debt collection guidance, Data Protection Legislation and all other regulatory requirements. To ensure that our expertise allows your own resource to concentrate on their own core roles. Red2Black Collections Limited. Registered in England number Registered Address:,,,

4 Red2Black Collections Service Commitment Red2Black Collections aims to provide an effective offering at every stage of the debt collection life-cycle. Our origins as a lender mean that we naturally understand your requirements and are able to provide bespoke services to compliment and add value to your own processes, without causing additional headaches. With skilled debt recovery negotiators and expert management, our business model enables you to choose the services which you require, in part or whole to suit your needs. As full members of the Credit Services Association, we understand the importance of brand protection within the industry and always seek to ensure the customer is treated fairly, whilst also maximising recovery rates. Red2Black Collections Limited. Registered in England number Registered Address:,,,

5 Outsourced Arrears We offer an individually designed collections and recovery process, able to compliment or directly replace your existing methods. Capable of being entirely white labelled to suit you, our state of the art systems and combination of the latest contact technology and skilled negotiation staff, mean we can offer solutions at every stage of the debt collection life-cycle. By utilising a combination of dialler, SMS and digital voice technology to maximise contact rates and efficiencies, we are able to tailor our arrears solution to suit your client base. Whether your requirement is simply pre arrears, contingency work or a full collections and recovery outsource, our expertise and knowledge will enable us to deliver consistently. Red2Black Collections Limited. Registered in England number Registered Address:,,,

6 Asset Recovery Red2Black Collections are experts in this field and can recover a range of assets. We cater for all degrees of difficulty from simple voluntary termination or end of lease collections, through to aged trace and collect cases, where all other recovery attempts have failed. Our extensive team of licensed, professional agents, give full UK coverage and can also perform international recoveries on a case by case basis. Levels of customer interaction can be specified by you including:- 1. Full arrears collection 2. Short or long term payment arrangements 3. Straight forward asset recovery When collecting money, our experienced agents will always seek to collect their own fee, making this a highly cost effective recovery proposition. Where over a third a hire purchase or motor loan debt exists, our agents will aim to negotiate voluntary surrender or assignment of the goods, plus a payment arrangement towards any potential shortfall. All asset recovery services include delivery to a suitable auction or drop-off point. Red2Black Collections Limited. Registered in England number Registered Address:,,,

7 Managed Asset Disposal Using our comprehensive asset disposal service will allow your valuable internal resource to concentrate on their core roles without damaging your auction performance. All assets are inspected upon arrival at auction to provide a full condition audit trail, and prompt sale is arranged to meet your own requirements. Assets are prepared to your instruction and are presented at auction with market value reserves set. Expert on-site sale management during auctions, ensures we maximise the achievement of reserves and account for over age stock. Participation in our own branded sales can also be arranged to help maximise performance. Red2Black Collections Limited. Registered in England number Registered Address:,,,

8 Field Collections In an environment where debtors are responding in decreasing numbers to traditional contact centre methods, we are able to provide cost effective access to an extensive network of professional, licensed field collectors who operate throughout the UK and Ireland. This represents a great opportunity, not only to re-establish contact with your customers, but also to collect cash and make ongoing payment arrangements on previous non-performing debt. Regular visits can be arranged in cases where it is considered the most appropriate method of maintaining payment. In addition these professional collectors can undertake other work including skip confirmation, income and expenditure report, payout verification checks, pre property repossession, and pre disconnection reports. Red2Black Collections Limited. Registered in England number Registered Address:,,,

9 Trace Our tracing service is a combination of technology and people. Our experienced staff utilise the latest desktop technology and analyse information using good old fashioned investigation techniques, to locate and more importantly verify customer address and contact information. Protecting both your and our reputation is paramount and trace confirmation and accuracy is always our priority. In addition to our in house capability, we are able to compliment this using external tracing options, for more in depth work as required. Red2Black Collections Limited. Registered in England number Registered Address:,,,

10 Arrears and Debt Counselling We operate a full arrears and debt counselling service through our UK wide field based facility. Whether the debt is utility arrears, rent arrears, finance arrears or any form of written off debt, our negotiators will seek to turn non-payers into positive arrangements. Our aim is to reconnect you to your customer, provide you with updated information on their circumstances, but most importantly to collect the outstanding monies in an amicable manner. Our field activity and goals can be designed to suit your needs and significantly increase contact and recovery rates. Red2Black Collections Limited. Registered in England number Registered Address:,,,

11 Litigation and Enforcement We perceive Litigation and Enforcement as simply additional aspects of our traditional debt recovery process. In conjunction with DWF LLP Solicitors, we aim to provide a bespoke and seamless escalation to the customer experience and to offer our combined legal expertise and negotiation skills to avoid unwanted costs and achieve timely, positive payment resolutions. With the assistance of DWF, our services range from a dedicated LBA (Letter Before Action) and pre litigation offering, to the full County Court and High Court judgment and enforcement options. Pre litigation reports and detailed examinations of customer circumstance can be conducted at your instruction, to ensure that activity is effectively targeted where it will produce returns. Pre and post judgment or enforcement telephone campaigns can be designed to provide additional recoveries above a simple legal process. Offered through DWF, court attendance and full case management on defended issues are also part of our service. DWF LLP is a leading, full service law firm with substantial experience of acting in the finance and debt recovery sectors. The DWF Debt Recovery Service, which is offered through Red2Black Collections Ltd, has the support of the DWF Finance Litigation Team, which is recognised nationally as one of the strongest in the field. Red2Black Collections Limited. Registered in England number Registered Address:,,,

12 Management Information We all recognise the importance of management information in our recovery processes and there is nothing more frustrating than having to wait for that valuable nugget of information. You can access our state of the art MI through a real time web based client portal, providing accurate and timely MI designed to suit your needs. You can review your accounts in high level summaries or drill down to review specific cases, giving you access when you need it at the touch of a button. Weekly or monthly reporting and invoicing are available as standard. Red2Black Collections Limited. Registered in England number Registered Address:,,,

13 The Debt Collection Life-Cycle Field Recoveries Shortfall Recoveries Asset Disposal Trace & Trace & Collect Asset Recovery Pre-Arrears Early/Late Day Collections Debt Counselling Pre Litigation Litigation & Enforcement Our aim is to provide a cost effective, robust debt collection and asset recovery service at every stage of the debt collection life-cycle, by combining state of the art technology, expert management, a highly trained negotiation team and established industry links. Over 75 years arrears and recovery management experience. Established in 2003*

14 Red2Black Collections Ltd Tel: ext Tel: Red2Black Collections Limited. Registered in England number Registered Address:,,,. *Previously trading as CollectOne Ltd.