SPS ELECTRONIC HELP DESK Navigational Manual
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1 SPS ELECTRONIC HELP DESK Navigational Manual To Navigate to the SPS Electronic Help Desk, please do the following: 1. Logon to Netscape. The MDE Home page will display. 2. Click MDE Directory Link (located on left side of home page.) 3. Click Management Information Link (located near bottom of page directory). 4. Use Scroll bar on left side of page to scroll down to SPS and click on Link. 5. Click Electronic Help Desk Link located on left side of this page. When the ELECTRONIC HELP DESK HOME page displays, you may add this page as a Bookmark by: Clicking on BOOKMARK at top of Netscape menu bar. When drop-down list appears, HIGHLIGHT and CLICK on ADD BOOKMARK Welcome to the SPS Electronic Help Desk, and thank you for visiting this site before calling Technical Support. This site has a very specific focus in mind. This site was established in order to better serve the SPS user community. staff will be currently updating Frequently Asked Questions of SPS users as known problems occur. plans to give you, the user, guided information so that the School Payment System will become a user friendly environment. The Office of welcomes any suggestions you may have toward improving the quality of this site. 1 Rose Anne Brooks
2 While the Electronic Help Desk Home page is displayed on your screen, you may click on any of the Links located on this page. There are several links: Other Information District Office FAQ's MDE Program Office FAQ's Accounting Office FAQ's Link: A user may click on this link to find staff addresses. may be contacted for technical questions. The Accounting office may be contacted for business related questions. Other Information: A user may click on this link to obtain general information about SPS, for example; "minimum workstation requirements for the school payment system". District Office FAQ's: A user may click on this link to locate Frequently Asked Questions submitted by other district personnel. MDE Program Office FAQ's: A user may click on this link to locate Frequently Asked Questions submitted to by other program office personnel. Accounting Office FAQ's: A user may click on this link to locate Frequently Asked Questions submitted to by other Accounting office personnel. If you wish to a question about the School Payment System, through the Help Desk, please click on the SPS Technical Link located on your Electronic Help Desk Home page. We will post your Question along with an Answer on the appropriate FAQ page. 2 Rose Anne Brooks
3 In case of an emergency, you may call the SPS Telephone Help Desk, (601) and select option (3). To set-up your Netscape browser (to send through the SPS Technical Link) please do the following: (YOU WILL ONLY HAVE TO DO THIS THE FIRST TIME) While your SPS Electronic Help Desk Home page is displayed on your screen: 1. At the top of your Netscape menu bar, Select EDIT. 2. From the Drop-down list, Highlight and Select PREFERENCES. 3. From the next list of options, Highlight and double-click Mail & Newsgroups. 4. Then, double-click MAIL SERVERS. MAIL SERVERS DIALOG BOX DISPLAYS ON SCREEN: 5. In space designated for: Outgoing mail (SMTP) server box TYPE: mde.k12.ms.us 6. In space designated for: Outgoing mail server user name box TYPE: mde.k12.ms.us 7. NEXT, SELECT EDIT BUTTON. MAIL SERVER PROPERTIES DIALOG BOX DISPLAYS ON SCREEN: 3 Rose Anne Brooks
4 8. In space designated for: Server Name TYPE: Server Type: Pop 3 server Click OK Click OK (Be sure you click OK on both screens) FINAL STEP: You must set-up your Identity by: 1. Double-click in Identity under Mail & Newsgroups. 2. Type your name in the space provided. 3. Type your address in the space provided. 4. Type the name of your organization in space provided. 5. Click OK You should now be able to send questions by clicking on the SPS Technical Link on the SPS Electronic Help Desk. To type and send your message via the Web FROM YOUR HELPDESK: 1. Click on the SPS Technical Link. When the mail dialog box displays on your screen: 2. In the space provided for Subject, you may type SPS FAQ, or a subject of your choice. 3. In the space provided for Description: TYPE your question. After typing your question, CLICK THE SEND BUTTON. 4 Rose Anne Brooks
5 5 Rose Anne Brooks
6 6 Rose Anne Brooks
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