Unified Communications

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Sandra Gilmore
8 years ago
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1 Network Infrastructure & Services May 3rd,

2 What is unified communications? It s an evolving communications technology architecture which automates and unifies all forms of human and device communication in context, and with a common experience. 2

3 What is unified communications? Difficult to define... Voice Calling Mobility Communications Enabled All the rage Complicated. Business Processes Instant Messaging VoIP Speech Enabled Applications Situation dependent Latest technology trend. Communications integrated Video Calling to optimize business processes. Fixed-Mobile Convergence Web Conferencing One Number Reachability Communications without boundaries. Document Sharing File Sharing Cool buzzword Audio Conferencing Video Conferencing Audio Conferencing Technical jargon. All things to all people, all the time. Integration of real-time communications with non real-time communications. IVR Call Center Social Network Integration Unified Messaging 3

4 What is unified communications? What does it mean to Virginia Tech? What does it mean to your department? Possibilities What does it mean to you? 4

5 Virginia Tech Variety of components under the UC umbrella Calling (voice, video) Messaging (voice, video, , instant messaging) Conferencing (voice, web, video) Mobility Collaboration Communications Enabled Business Processes (CEBP) Possibilities Possibilities Motivation 5

6 Virginia Tech Possibilities Motivation Calling (voice) Messaging (voice, , IM) Conferencing (voice) Calling (voice) Messaging (voice, , IM) Conferencing (voice, web) Calling (voice, video) Messaging (voice, , IM) Conferencing (voice, video) Mobility Mobility Collaboration CEBP 6

7 Desk Phones Having dedicated (i.e., hard-wired) phone service is crucial... I'd much rather have a computer application that allowed me to use a speaker phone than have a physical phone on my desktop. Concept Possibilities Motivation Motivation Opportunities 7

8 Smart Phones Give everyone smart phones and eliminate the out-dated desk phone system. I don't want a university smart phone... Concept Possibilities Motivation Motivation Opportunities 8

9 Desktop Video Conferencing I don t think desktop video conferencing is as important as other features......video conferencing with document sharing would be invaluable (to me)... Concept Possibilities Motivation Motivation Opportunities 9

10 Management As I see (it), we will be burdened with all communication responsibilities... The flexibility to manage my own needs is important... Concept Possibilities Motivation Motivation Opportunities 10

11 Central Themes Display, speakerphone, and CallerID service should be standard (for those who want a desktop phone). Voice, video, messaging, mobility and collaboration are all important...but not to everyone. Features are great...if they re accessible. Requirements change...flexibility is key. It costs too much! Concept Possibilities Motivation Motivation Opportunities 11

12 Understanding requirements Satisfying infrastructure dependencies Managing limited resources Facilitating collaboration Anticipating and adapting to change Concept Possibilities Motivation Motivation Opportunities 12

13 Balancing act Business Requirements Possibilities Motivation Economics Technology Interaction 13

14 Infrastructure Dependencies Voice and Data Network Infrastructure Convergence Cabling (Indoor/Outdoor) Physical spaces Power (UPS/Generator) HVAC Cellular coverage and capacities Concept Possibilities Motivation Motivation Opportunities Interaction 14

15 Collaboration Assess Plan & Design Possibilities Mission Motivation Evaluate Implement Interaction Domain Experts Open Dialog Technical Experts 15

16 What is unified communications? What does it mean to you, what can it mean to you? Possibilities 16

Unified Communications. Increased productivity through communications convergence

Unified Communications. Increased productivity through communications convergence Unified Communications Increased productivity through communications convergence Current Infrastructure 10,000 Telephones Over 370 locations 80 Separate Phone Systems Over $3 Million in annual AT&T cost