ITIL Deployment Life Cycle

Transcription

1 ITIL Deployment Life Cycle 90 Adelaide Street West, Suite 401, Toronto, Ontario, M5H 3V9 Telephone: (416) Fax: (800)

2 Overview The purpose of this document is to provide a high level framework of the Deployment Life Cycle Framework based on ITIL s ICT IM Deployment process. Balardo Group is committed to helping clients achieve excellence in managing, improving, and changing their infrastructure Page 2

3 The Big Picture IT Application Management Optimize Requirements Design Concerned with managing the development of the application Operate Deploy Service Management Concerned with managing the service Service Delivery Service Support Infrastructure Management Concerned with managing the infrastructure Design & Planning Deployment Operations Technical Support Page 3

4 IT Application Management IT Application Management Requirements Addresses application life cycle from initial requirements to retirement. Views operations as a user of the system being developed. Optimize Operate Design Provides a model for engaging operations in the life cycle. Focuses on the relationship between development and operations. Deploy Describes key elements with an emphasis on IT Infrastructure. Provides helpful management checklists with examples of what should be addressed during each phase by Service Management. Describes the Service Management organization needed. Page 4

5 Service Management Service Management Service Support Service Desk Incident Management Problem Management Configuration Management Change Management Release Management Service Delivery Service Level Management Financial Management Capacity Management Service Continuity Management Availability Management Dependent on Application Management to provide systems that are operable. Dependent on a well managed ICT (Information and Communications Technology) infrastructure. Page 5

6 Infrastructure Management Infrastructure Management Design & Planning Strategy, Policies & Standards Business Plans Architectures & Frameworks Desing & Planning Processes SWOT Analysis Reports Business Case & Feasibility Studies SORs & RFPs Program Plans Physical Planning Technology Design Network Design Operations Event Management Service Control & Management Workload Management, Testing & Scheduling Storage Management Operational Security Operational Proccess Support Proactive Management Support Processes Technical Support Research & Evaluation Project Support Business As Usual Initiation Planning Execution Closedown Deployment Addresses all aspects of managing the infrastructure including links to IT and business strategy. Page 6

7 Deployment Life Cycle Framework - Overview ITIL Published ICTIM including Deployment in Focused on implementation and rollout. Most deployments are projects, or parts of a program, and should be managed using project management and ITIL change management processes. ITIL describes the Deployment process, but does not provide a life cycle framework. Deployment Life Cycle Framework attempts to build on the ITIL Deployment Process with the type of detail a project manager might use as input into a work breakdown structure. Page 7

8 Overview of Deployment Process Technical Support Process Deployment Process Execution Change Management Design/Planning Standards Architecture frameworks Deployment Standards Delivery #1 Delivery #1 Cutover Delivery #2 Delivery #2 Cutover Feasibility Initiation Planning Close Service Management disciplines Delivery #n Delivery #n Cutover Execution Feasbility Initiation Planning Cutover Close FID (Feasiblity Initiation Document) Business Needs Being Addressed/Requirements Project Objectives Project Product Description Scope Statement Estimate of Planning Feasibility Report Technical Financial Organizational Impact PID (Project Initiation Document) Business Needs Being Addressed / Requirements Project Objectives Project Product Description Scope Statement Estimate of Planning CMDB and DSL Assmt. Design Technology Organization Processes Accepance Criteria Installation standards Operations standards Project Plan WBS and CPN Resource Plan Project Budget Communications Plan Project Charter Risk Management Plan Quality Plan Execution Technology Quality Assurance Order & Monitor Acceptance Criteria Verifiy & Accept Component Testing Code parameters / Stress Testing scripts Integration Testing Position / backup data Raise Change Process b & Organization Records Write Procedures Potential Problem Communicate Analysis Changes Business Train Staff User Negotiations & Transition Plan Communications Detail Checklist Benefits Havesting Fall Back Plans Plan Control Communication Dry Run Approval of Change Record User Acceptance Transition / Handover System Changes Organization Changes Process Changes Communication Tranisition Technical Support Documentation CMDB update Service Management update Toolset update Business signoff Post project evaluation report Lessons Learned Service Monitoring User Satisfaction Survey Document Lessons Learned Project Benefit Benefits Harvesting Page 8

9 Contact Information The Balardo Group Inc. Wayne Balardo 90 Adelaide Street West, Suite 401 Toronto, Ontario M5H 3V9 Tel: (416) (800) Fax: (800) Page 9