Complimentary Relationship Between ITIL and PMBOK

Transcription

1 CSC NORTH AMERICAN PUBLIC SECTOR Complimentary Relationship Between ITIL and PMBOK August Chantilly Luncheon Linda Budiman, PMP ITIL Business Process Architect ITIL Service Manager, COBIT certified 8/20/2008 4:07:07 PM ITILv3FND-Module01-Introduction.CSCv1.ppt 1

2 ITIL Review Information Technology Infrastructure Library (ITIL) Emphasis on creating, delivering and managing IT Services Requires project and program planning for success Aligns to the ISO/IEC standard Harmonizes with best practices CMMI, PMI, Six Sigma, COBIT ITILv3FND-Service Lifecycle -Introduction.CSCv1.ppt 2

3 ITIL Review ITIL Service Lifecycle Service Strategy Where Services Born ITIL Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement ITILv3FND-Service Lifecycle -Introduction.CSCv1.ppt 3

4 Fun Factoids Intellectual Property Project Management: Project Management Institute ITIL: Office Government Commerce Current Versions PMPBOK: Third Edition, 2004 ITILv3: Version Three, 2007 Body of Knowledge PMP Third Edition: Project Management ITILv3: Service Management ITILv3FND-Service Lifecycle -Introduction.CSCv1.ppt 4

5 Fun Factoids Projects vs Operational Work PMP: Projects attain objective and then terminate ITILv3: Operations conversely is to sustain business continually Projects & Strategic Planning PMP: Projects means of achieving strategic plan ITILv3: Service Strategy means of creating the strategic plan Characteristics PMP: Project Definite Beginning and Definite End ITILv3: Service Lifecycle Birth to Retirement ITILv3FND-Service Lifecycle -Introduction.CSCv1.ppt 5

6 Good Practice Frameworks Information Technology Infrastructure Library (ITILv3) Profession of Service Management Service Lifecycle 5 publications 1. Service Strategy 2. Service Design 3. Service Transition 4. Service Operations 5. Continual Service Improvement Project Management Body of Knowledge (PMBOK) Profession of Project Management Project Process Groups 5 Process Groups 1. Initiating Process Group 2. Planning Process Group 3. Executing Process Group 4. Monitoring & Control 5. Closing Process Group ITILv3FND-Service Lifecycle -Introduction.CSCv1.ppt 6

7 Key Differences Information Technology Infrastructure Library (ITILv3) Continual Management of Services (Operations) Service Portfolio Management Pipeline Planned Service Catalog Operational or live Retired Services End of life Project Management Body of Knowledge (PMBOK) Temporary Endeavor (Projects) Deliverables are Products, Services or Results Project has definite beginning and definite end End is when project objectives are achieved ITILv3FND-Service Lifecycle -Introduction.CSCv1.ppt 7

8 Project Management Process Groups ITILv3 Service Lifecycle 1. Initiating 1. Service Strategy 2. Planning 1. Service Strategy 3. Executing 2. Service Design 3. Service Transition 4. Service Operation 4. Monitoring & Controlling 5. Continual Improvement 5. Closing ITILv3FND-Service Lifecycle -Introduction.CSCv1.ppt 8

9 MAPPING ITILv3 to PMBOK ITILV3 PMBOK (third edition) Service Strategy INITIATING & PLANNING Service Strategy Generation PROJECT INTEGRATION MANAGEMENT Define the market 4.1 Develop Project Charter Develop the offerings 4.2 Develop Preliminary Scope Statement Develop strategic assets 4.3 Develop Project Management Plan Prepare for execution 4.3 Develop Project Management Plan 4.4 Direct and Manage Project Execution 4.5 Monitor & Control Project Work 4.6 Integrated Change Control Service Portfolio Management PROJECT SCOPE MANAGEMENT Define the service 5.1 Scope Plannning Analyze the service 5.2 Scope Definition Approve the service 5.4 Scope Verification Charter the service 5.4 Scope Control ITILv3FND-Service Lifecycle -Introduction.CSCv1.ppt 9

10 MAPPING ITILv3 to PMBOK ITILV3 PMBOK (third edition) Service Strategy PLANNING Financial Management Cost Management Budgeting 7.1 Cost Estimating Accounting 7.2 Cost Budgeting 7.3 Cost Control Charging Continual Service Improvement Risk Management Define What should be measured 11.1 Risk Mgmt Planning Define what can be measured 11.2 Risk Identification Gather data 11.3 Qualitative Risk Analysis Process data 11.4 Quantitative Risk Analysis Analyze Date 11.5 Risk Response Planning Present Results & initiate Improvement Actions ITILv3FND-Service Lifecycle -Introduction.CSCv1.ppt 10

11 Summary ITIL & Project and Program Management Office Increasing need for project managers to understand Service Lifecycle requirements Project Managers ensure requirements are clear and deliverables will meet program objectives within budget ITILv3FND-Service Lifecycle -Introduction.CSCv1.ppt 11

12 Thank You! Linda Budiman CSC, Conference Center Drive Chantilly, VA T: ITILv3FND-Service Lifecycle -Introduction.CSCv1.ppt 12

13 Service Lifecycle ITILv3 Service Lifecycle Continual Service Improvement Seven Step Improvement Process Service Management Process Measurement Service Reporting Service Improvement Plan Service Strategy Service Strategy (Generation) Process Service Portfolio Management Demand Management Financial Management Service Operations Event Management Incident Management Request Fulfillment Problem Management Access Management Service Desk Technical Management IT Operations Management Application Management ITILv3 Service Transition Transition Planning and Support Change Management Release and Deployment Management Service Asset and Configuration Management Service Validation and Testing Evaluation Knowledge Management Evaluation Service Design Service Catalogue Management Service Level Management Supplier Management Availability Management Capacity Management Information Security Management IT Service Continuity Management ITILv3FND-Service Lifecycle -Introduction.CSCv1.ppt 13