Installing and Upgrading the Avaya G450 Media Gateway

Transcription

1 Installing and Upgrading the Avaya G450 Media Gateway Issue 4 May 2009

2 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. For full legal page information, please see the complete document, Avaya Legal Page for Software Documentation, Document number To locate this document on the website, simply go to and search for the document number in the search box. Documentation disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site: Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is in the United States. For additional support telephone numbers, see the Avaya Web site:

3 Contents About this book Downloading this book and updates from the Web Downloading this book Safety labels and security alert labels Related resources Technical assistance Within the US International Trademarks Sending us comments Chapter 1: Before you install Before going to site Preparing required equipment Equipment required for installation Equipment required for mounting Equipment required for installing an S8300 Server Equipment required if you are not installing an S8300 Server Obtaining the G450 serial number Obtaining RFA access Checking license file and Avaya Aura Communication Manager versions for a Local Survivable Processor (LSP) Downloading CM license and authentication files to your laptop Running the Automatic Registration Tool (ART) for the RAS IP address Obtaining the RAS IP address and password Downloading recent firmware Obtaining the Electronic Preinstallation Worksheet (EPW) Site requirements Environmental verification Power verification Grounding verification Package contents Removing power supply units Unpacking and checking package contents Chapter 2: Installing the Avaya G450 Media Gateway Step 1: Mounting the G450 chassis Mounting the G450 in a rack Brackets without cable guides Issue 4 May

4 Contents Brackets with cable guides Attaching each mounting bracket to the G Before mounting the G Mounting the G450 in the rack Mounting the G450 on a wall Attaching brackets to the G450 for wall mounting Fastening the G450 to the wall Placing the G450 on a table Step 2: Installing the Power Supply Units Step 3: Installing the media modules Before inserting media modules into the G450 chassis Combination limitations Allocating slots Inserting the S8300 Server module Inserting media modules Step 4: Attaching ground conductors General grounding requirements Installation location Ground conductor Ground block Restricted Access Location Approved grounds Connecting the safety ground Attaching the ground wires Step 5: Connecting power to the G PWR LED indications Chapter 3: Connecting devices Step 1: Connecting data and voice devices Connecting a switch or a network data port Connecting a computer Connecting a computer to the Services port Connecting an IP telephone Connecting the telephone to the G Connecting an ISDN BRI station Connecting one ISDN BRI station to one ISDN port Connecting two ISDN BRI stations to one ISDN port Connecting an analog telephone Connecting a DCP telephone to an MM712 or MM717 media module Installation and Upgrades for the Avaya G450 Media Gateway

5 Contents Connecting an analog trunk Connecting an E1/T1 trunk Connecting an ISDN BRI trunk Connecting devices to the MM717 and MM716 media modules Connecting the MM716 or MM717 front panel connector to a punch down block Step 2: Installing circuit protection Step 3: Connecting to the Wide Area Network (WAN) Connecting a WAN to the G Connecting a WAN link to the MM342 media module Connecting an E1/T1 WAN link to the MM340 media module Connecting an Ethernet WAN link Connecting an external router to the G Step 4: Installing the Coupled Bonding Conductor Installing the CBC Step 5: Installing the Avaya Partner Contact Closure Adjunct Installing the contact closure Step 6: Installing an 808A Emergency Transfer Panel and associated telephones 60 Chapter 4: Connecting and enabling a modem for remote access Connecting and enabling a modem (G450 without S8300) Connecting and enabling a serial modem Connecting and enabling a USB modem (G450 without S8300) Testing the modem connection (G450 without S8300) Connecting and enabling a USB modem (G450 with S8300) Maintenance web pages Accessing the Maintenance web pages Changing the modem settings on the Configure Server Maintenance Web Page Connecting and enabling a USB modem (G450 with S8300) Connecting and enabling the modem Testing the modem connection (G450 with S8300) If a USB CD-ROM drive is required to download software upgrades Chapter 5: Configuring the G Configuring basic gateway connectivity Chapter 6: After installation Step 1: Testing the installation Testing data connectivity Issue 4 May

6 Contents Testing telephones Testing trunks LSP failover testing Step 2: Removing the installation equipment Chapter 7: Adding media modules and devices Adding a media module Adding voice modules Adding WAN modules Adding a LAN device Configuring the LAN device on the G Recording LAN information for software configuration Testing the LAN device Adding a telephone Connecting the telephone Configuring the telephone on the G Recording telephone information for software configuration Testing the telephone Adding a trunk Ordering the trunk Special considerations when ordering an analog trunk Connecting the trunk Configuring the trunk on the G Recording trunk information for software configuration Testing the trunk Adding a WAN line Ordering the WAN line Connecting the WAN line Configuring the WAN line on the G Recording WAN information for software configuration Testing the WAN link Adding an Avaya Partner Contact Closure Adjunct Chapter 8: Upgrading and replacing Field Replaceable Units Adding or removing G450 main board modules Removing and inserting the G450 main board Adding or removing VoIP modules: MP20 and MP Replacing the fan tray Replacing a power supply unit Installation and Upgrades for the Avaya G450 Media Gateway

7 Contents Installing the upgrade memory kit Inserting or replacing a RAM card in the G Inserting a G450 1.x RAM card Replacing the G450 2.x RAM card Inserting or removing a compact flash memory card Inserting a compact flash memory card Removing a compact flash memory card Chapter 9: Upgrading the Avaya Aura Communication Manager software Upgrading the software using a CD-ROM drive Local configuration with S8300 Media Gateway Upgrading the software without a CD-ROM drive Remote configuration Performing the upgrade Chapter 10: Upgrading the G450 firmware Upgrading G450 firmware using Avaya Software Update Manager Upgrading G450 firmware from the primary controller Upgrading G450 firmware using Gateway Installation Wizard (GIW) Upgrading G450 firmware and Avaya Aura Communication Manager software using Avaya Installation Wizard (IW) Upgrading G450 firmware using the CLI via FTP/TFTP CLI commands for upgrading G450 firmware via FTP/TFTP Example upgrade via FTP/TFTP using the CLI Preparing installation worksheets Entering values in Server Values worksheet Setting up a TFTP server Downloading G450 firmware files to a local TFTP server Installing firmware from the TFTP server on the S8300 Server Copying firmware files to the /tftpboot directory of an S8300 Server Upgrading G450 firmware using the CLI via a USB device CLI Commands for upgrading G450 firmware via a USB device Example upgrade using the CLI via a USB device Downloading G450 firmware files to a local PC Chapter 11: Upgrading IP phone configuration and firmware files Administering the upgrade Upgrading the IP telephone Issue 4 May

8 Contents TFTP IP telephone upgrade examples Upgrading the 4602SW and 4602D phones Upgrading 4620 IP phones after the script files are already stored in NVRAM 121 Failure scenarios and repair actions Upgrading considerations Chapter 12: Backing up and restoring the G Chapter 13: Troubleshooting One telephone stops working Identifying the problem when one phone stops working Several telephones stop working Identifying the problem when several phones stop working No power on the G A trunk stops working A WAN line stops working CLI is not accessible Appendix A: Front panel description The front panel of the Avaya G450 Media Gateway chassis without media modules 133 Media module slots System LEDs USB ports Console port (Console) Services port (Services) Compact Flash Interface Emergency Transfer Relay port (ETR) Contact Closure port (CCA) Implement the Contact Closure feature Router ports (ETH WAN) Switch ports (ETH LAN) Reset (RST) and Alternate Software Bank (ASB) buttons Load firmware from a bank other than the default bank during startup The front panel of the Avaya S8300 Server S8300 Server ports S8300 Server port LEDs The front panel of the Avaya MM340 media module MM340 ports MM340 LEDs Installation and Upgrades for the Avaya G450 Media Gateway

9 Contents The front panel of the Avaya MM342 media module MM342 ports MM342 LEDs The front panel of the Avaya MM710 media module MM710 ports MM710 LEDs The front panel of the Avaya MM711 media module MM711 ports MM711 LEDs The front panel of the Avaya MM712 media module MM712 ports MM712 LEDs The front panel of the Avaya MM714 media module MM714 ports MM714 LEDs The front panel of the Avaya MM714B media module MM714B ports MM714B LEDs The front panel of the Avaya MM716 media module MM716 ports MM716 LEDs The front panel of the Avaya MM717 media module MM717 ports MM717 LEDs The front panel of the Avaya MM720 media module MM720 ports MM720 LEDs The front panel of the Avaya MM722 media module MM722 ports MM722 LEDs Appendix B: Technical specifications G450 Media Gateway specifications Power cord specifications USB modems supported by the G USB modems supported by the S Appendix C: Running the Avaya Installation Wizard (Avaya IW) Accessing Avaya IW Issue 4 May

10 Contents Preliminary screens MGC configuration and upgrade options Configuring and upgrading the server Upgrading an existing MGC Configuring the primary controller IP addresses Gateway configuration Firmware configuration Modem configuration Telephony configuration Trunk configuration Adding a trunk Modifying trunk parameters Modifying IP route configuration Displaying trunk status Removing a trunk Configuring a trunk media module Endpoint installation Alarm configuration Password and final screens Appendix D: Running the Gateway Installation Wizard (GIW) Running the Gateway Installation Wizard (GIW) Performing a basic configuration of the G Connect a modem, if necessary Connecting a serial modem Connecting a USB modem Test the modem connection Testing the modem Appendix E: Power supplies and adjunct systems Typical adjunct power connections Typical adjunct power connections end-to-end Auxiliary power for an attendant console Local and Phantom Power IA770 INTUITY AUDIX messaging application Shared resources of IA 770 coresidency Where is the IA770 location and software Using an AUDIX trunk group as well as an AUDIX hunt group for new systems Installation and Upgrades for the Avaya G450 Media Gateway

11 Contents IA770 INTUITY AUDIX installations and S8300 upgrades for IA770 INTUITY AUDIX INTUITY AUDIX LX messaging system Call center About Avaya G450 announcement software Uninterruptible power supply (UPS) UPS models Terminal server installation Equipment required for installing and administering the terminal server What are the distance limits for the terminal server How is the terminal server cabling connected Connecting the IOLAN+ to the adjunct and the LAN Administering the IOLAN Connecting the IOLAN Setting up HyperTerminal on the computer Administering the IOLAN+ the first time Rebooting the IOLAN Navigating the IOLAN+ terminal server Administering the gateway Administering an IOLAN+ port Testing connectivity through the IOLAN Potential failure scenarios and repair actions Administering IP services Call Detail Recording (CDR) Connecting CDR equipment Administering CDR data collection Administering CDR parameters Testing the switch-to-adjunct link Reliable Data Transport Tool (RDTT) package What does the RDTT package contain Downloading the RDTT package Installing the RDTT package Administering the RDTT package Related topics Printers DS1/T1 CPE loopback jack Installing a loopback jack Selecting the loopback jack installation method Installing a loopback jack with a smart jack Installing a loopback jack without a smart jack Issue 4 May

12 Contents Administering a loopback jack Testing a loopback jack with a smart jack Testing the DS1 span from the MM710 to the loopback jack Checking the integrity of local equipment Testing the integrity of data sent over the loop Testing the DS1 span from the smart jack to the network interface termination or fiber multiplexer (MUX) Testing the DS1 span from the loopback jack to the smart jack Testing a loopback jack without a smart jack Configurations using fiber multiplexers Checking for the presence of DC External modems Hardware required when configuring modems Multi-Tech MT5634ZBA-USB-V Configuring the MT5634ZBA-USB-V92 modem Multi-Tech MT5634ZBA-V92-GLOBAL Administering Multi-Tech modems Busy tone disconnect equipment for non-u.s. installations Music-on-hold Installing a non-fcc-registered music source on a G450 Media Gateway Connecting a non-fcc-registered music-on-hold source to a G450 using a KS L3 coupler Connecting a non-fcc-registered music-on-hold source to a G450 using a KS L4 coupler Installing an FCC-registered music source on a G450 Media Gateway Connecting an FCC-registered music-on-hold source to a G450 using a KS L4 coupler Paging and announcement equipment Hooking up loudspeaker paging from a G450 Media Gateway Adjunct Information Sources Call Management System INTUITY AUDIX Messaging Systems Avaya Modular Messaging System Avaya Interactive Response Avaya EC500 Extension to Cellular and Off-PBX Stations Avaya SIP Enablement Services Call Accounting Systems Installation and Upgrades for the Avaya G450 Media Gateway

13 Contents Appendix F: Information Checklists Installer's Checklist Serial Number and Login Information G450 Serial Number Logins Quick Setup for G450 Media Gateway Processor (MGP) Installation Site Information Appendix G: Equipment List Index Issue 4 May

14 Contents 14 Installation and Upgrades for the Avaya G450 Media Gateway

15 About this book Downloading this book and updates from the Web You can download the latest version of Installing and Upgrading the Avaya G450 Media Gateway from the Avaya Support website. You must have access to the Internet, and a copy of Acrobat Reader must be installed on your personal computer. Avaya makes every effort to ensure that the information in this book is complete and accurate. However, information can change after we publish this book. Therefore, the Avaya Support website might also contain new product information and updates to the information in this book. You can also download these updates from the Avaya Support website. Downloading this book 1. Access the Avaya Support website at 2. Click FIND DOCUMENTATION and TECHNICAL INFORMATION by PRODUCT NAME. 3. Type this book s document number ( ) in the Search box. 4. Click GO. The search results appear. 5. Locate the latest version of the book. 6. Click the book title. Your browser downloads the book. Safety labels and security alert labels Observe all caution, warning, and danger statements to help prevent loss of service, equipment damage, personal injury, and security problems. This book uses the following safety labels and security alert labels:! CAUTION: CAUTION: A caution statement calls attention to a situation that can result in harm to software, loss of data, or an interruption in service. Issue 4 May

16 About this book WARNING: DANGER: ELECTROSTATIC ALERT: SECURITY ALERT:! WARNING: A warning statement calls attention to a situation that can result in harm to hardware or equipment. A warning can also indicate the presence of a hazard that could cause personal injury if the hazard is not avoided by following the instructions provided.! DANGER: A danger statement indicates the presence of a hazard that can result in severe personal injury or death if the hazard is not avoided by following the instructions provided. ELECTROSTATIC ALERT: An ESD warning calls attention to situations that can result in ESD damage to electronic components.! SECURITY ALERT: A security alert calls attention to a situation that can increase the potential for unauthorized use of a telecommunications system. 16 Installation and Upgrades for the Avaya G450 Media Gateway

17 Related resources Related resources For more information on the Avaya G450 Media Gateway and related features, see the following books: Title Number Overview for the Avaya G450 Media Gateway Quick Start for Hardware Installation for the Avaya G450 Media Gateway Administration for the Avaya G450 Media Gateway Avaya G450 CLI Reference Maintenance Alarms for Avaya Aura Communication Manager, Media Gateways and Servers Maintenance Commands for Avaya Aura Communication Manager, Media Gateways and Servers Maintenance Procedures for Avaya Aura Communication Manager, Media Gateways and Servers Issue 4 May

18 About this book Technical assistance Avaya provides resources for technical assistance within the US and internationally. Within the US Call the Avaya Technical Consulting Support System at for help with feature administration and system applications. Call the Avaya National Customer Care Support Line at for help with maintenance and repair. Call Avaya Toll Fraud Intervention at for help with toll fraud. International Contact your local Avaya authorized dealer for all international resources. Trademarks All trademarks identified by or are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. 18 Installation and Upgrades for the Avaya G450 Media Gateway

19 Sending us comments Sending us comments Avaya welcomes your comments about this book. To reach us by: Mail, send your comments to: Avaya Inc. Product Documentation Group Room B3-H W. 120th Ave. Westminster, CO USA , send your comments to: Fax, send your comments to: Ensure that you mention the name and number of this book, Installing and Upgrading the Avaya G450 Media Gateway, Issue 4 May

20 About this book 20 Installation and Upgrades for the Avaya G450 Media Gateway

21 Chapter 1: Before you install Read this chapter carefully before you begin the installation. If you are installing the G450 at a customer site, read this chapter before going to the customer site. Before going to site Before going to the site, it is necessary to read the planning documentation and prepare equipment required for installation. Preparing required equipment Make sure you have the necessary equipment to assist you in the installation before you start working. Equipment required for installation One loop start analog trunk for connecting a modem A separate telephone line, if needed, for verbal communication during remote configuration Equipment required for mounting A crosspoint screwdriver if rack mounting or wall mounting the G450 If you will mount the G450 on a flat wall: screws to fasten the G450 to the wall If you will mount the G450 on a non-flat wall: - A plywood sheet at least ¾ in (1.9 cm) thick and at least 4 x 4 ft (1.2 x 1.2 m) in size - Wood screws to fasten the G450 to the plywood - Screws to fasten the plywood board to the wall (pan head at least ¾ in, #10-12 screw) Issue 4 May

22 Before you install Equipment required for installing an S8300 Server One USB modem. See USB modems supported by the S8300 on page 154 for a list of USB modems supported by the S8300. One USB CD-ROM drive A laptop computer with MS Internet Explorer Equipment required if you are not installing an S8300 Server A PC on the local network, optionally with a USB flash drive A laptop computer running Windows XP or Windows 2000 with a serial port recognized by the operating system on the laptop. If the port is recognized, it is listed by the Device Manager. A modem to connect to the G450 to enable dial-in configuration. Use a serial modem (Multitech MultiModemZBA MT5634ZBA-V-V92) or a USB modem (see USB modems supported by the G450 on page 154 for a list of the USB modems supported by the G450). Obtaining the G450 serial number Look for the serial number sticker on the back of the G450 chassis. If the unit is delivered directly to the customer and you will not have phone or LAN line access from the customer site to access the website, this task will require a preliminary trip to the customer site. Obtaining RFA access You need to obtain a personal Single Sign-On (SSO) for Remote Feature Activation (RFA) website authentication login before going to the site for installation. You must complete the authentication process before you can be assigned an SSO authentication login. As a first-time user: Business Partners should point their browsers to the Business Partner portal option sales_market, services-voice, training tools and procedures to select RFA Associates should point their browsers to the Avaya Associate portal Contractors should point their browsers to Avaya.com Alternatively go directly to From that point, log into SSO and complete the process to obtain your personal login. 22 Installation and Upgrades for the Avaya G450 Media Gateway

23 Before going to site Checking license file and Avaya Aura Communication Manager versions for a Local Survivable Processor (LSP) If you are installing an S8300 as a Local Survivable Processor (LSP), the license file for the S8300 must have a feature set that is equal to or greater than that of the server that acts as primary controller (an S8300, S8400, S87xx, or S85xx). This is necessary so that if control passes to the LSP, it can allow the same level of call processing as that of the primary controller. Additionally, the LSP must have a version of Avaya Aura Communication Manager (CM) that is identical to that of the primary controller. The license file requirements of the LSP should be identified in your planning documentation. Downloading CM license and authentication files to your laptop If you are installing a G450 with an S8300 Server as a primary controller, you need license and authentication files for the Communication Manager. 1. Use Windows File Explorer or another file management program to create a directory on your laptop for storing license and authentication files (for example, C:\licenses). 2. Access the Internet from your laptop and go to 3. Login using your SSO login and password. The AFS and RFA information home page appears. 4. Start the RFA application from the RFA information page. To create and download the license file and authentication file, follow the instructions outlined in the Avaya Remote Feature Activation (RFA) User Guide, Use the download or capabilities of the RFA website to download the license and authentication files to your laptop. Once the Communication Manager license and authentication files are downloaded to your PC, you can use the Avaya Installation Wizard to install them (see Running the Avaya Installation Wizard (Avaya IW) on page 155. You can also use the Maintenance Web Interface to install the Communication Manager license and authentication files. Issue 4 May

24 Before you install Running the Automatic Registration Tool (ART) for the RAS IP address The ART tool is a software tool that generates a remote access (RAS) IP address and password, for accessing a product attached to a customer s modem. This IP address is required for configuring remote access to a modem on the S8300 or G450. If you need to configure remote access to both the G450 and the S8300, follow this procedure twice, once for the G450 and once for the S8300. For each procedure, a script file is created and downloaded or ed to you. You can use the installation script to automatically set up an IP address and other alarming parameters. When you run GIW, you will have the opportunity to import the Electronic Planning Worksheet (EPW). The ART information will be imported along with all the other information in the EPW. Alternatively, if the G450 will be configured using the CLI, keep the installation script to run as a CLI command at the configuration stage. If the G450 will be configured using Gateway Installation Wizard (GIW) or Avaya Installation Wizard (AIW), and you have an EPW, enter the ART information contained in the installation script into the EPW. You must generate and install a License file and Authentication file for the Communication Manager installed on the S8300, before you use the ART tool. Follow the applicable process to register the system in the Automatic Registration Tool (ART). You need an ART user name and password, which you can set up at the ART website. Provision the IP Address for S8300 Remote Access with Configure server by using the Set Modem Interface function. Non-Avaya personnel may need to contact their service support or customer care center for IP addresses, depending on entitlements. Obtaining the RAS IP address and password 1. Access the ART website on your laptop at 2. From the User menu, select Administer an S8xxx, G450, CCS, CVLAN, or ASG Guard II. The Enter Network Password dialog box appears. 3. Enter your ART user name and password. 4. Click OK. The Start of Installation script & IP Addr Admin screen appears. 5. In the FL Number field, enter the customer s FL number. 6. In the Session Type field, select Installation Script Administration. 24 Installation and Upgrades for the Avaya G450 Media Gateway

25 Before going to site 7. In the Product Type field, select G450 MEDIA GATEWAY if you want to configure remote access for the G450, or S8300 SERVER if you want to configure remote access for the S In the INADS field, enter the number of the telephone line to which you will connect the modem. 9. Click Start Installation script & IP Addr Admin. ART validates your input and the Customer Validation screen appears. 10. Read the customer information displayed, to check that it is correct. 11. In the Customer Type field, select Other. 12. Click Continue Installation Script Administration. A product list appears. 13. Click the number of the product for which you are configuring remote access. The G450 MEDIA GATEWAY Installation Script Administration Data screen appears. 14. In the Product Name field, enter the product name. 15. In the INADS Number field, make sure the correct customer provided dial-in number for the G450 Media Gateway appears. 16. Click Continue Installation Script Administration. ART generates the RAS IP address and password (CHAP secret key) and generates an installation script for the product. Keep the RAS IP address and password to configure your modem later. 17. Click Download Installation Script File to download the installation script to your laptop, or Installation Script File to have the script ed to you. A script file is created and downloaded or ed to you. Downloading recent firmware Download any recently updated firmware for the G450 and media modules to your laptop. Visit the Avaya Support website to check the latest firmware image file versions against the factory installed versions in the hardware you are installing. Download any firmware image file upgrades you need from the Avaya Support website, and any Communication Manager service packs that may be required for the upgrade. Obtaining the Electronic Preinstallation Worksheet (EPW) The EPW is an Excel spreadsheet from which Avaya configuration wizards automatically pull data to configure and install the S8300 Server and the G450 Media Gateway. The EPW is filled in by the customer and project manager, and should be completed before installation. For greatest efficiency, obtain the Electronic Preinstallation Worksheet (EPW) from the Avaya Support website at Issue 4 May

26 Before you install Site requirements Inspect the site before you begin the installation. Verify that the site requirements have been met for adequate environmental conditions, power and grounding availability, safety, and security conditions. If you find discrepancies between the specifications necessary for proper installation of equipment and the conditions on site, contact your project manager before proceeding with the installation. The G450 may be installed in a 19 rack, mounted on a wall, or placed on a sturdy table. Installation instructions are provided in Installing the Avaya G450 Media Gateway on page 29. The surrounding temperature should be in the range 0-40 C. The humidity should not be higher than 90%. Environmental verification Verify that temperatures and clearances are within the recommended technical parameters. Consult the table of Technical Specifications in Technical specifications on page 153. WARNING:! WARNING: Verify that temperature and clearance ranges are within tolerable limits. The thermal sensors may shut down equipment if it is subjected to conditions beyond the recommended limits. Equipment can be damaged if these restrictions are not respected. Power verification Check that an adequate number of power outlets are available. Verify that the G450 Media Gateway and the other equipment in the rack do not present a possible overcurrent or overload to the customer's branch circuit and/or power distribution strip. Power requirements are listed in Power cord specifications on page 154. WARNING:! WARNING: Do not overload the power circuit. Grounding verification Ensure that the installation site has access to approved grounds and that either a trained technician or a licensed electrician will be verifying all grounds and installing the Supplementary Ground Conductor (consult Step 4: Attaching ground conductors on page 40). 26 Installation and Upgrades for the Avaya G450 Media Gateway

27 Package contents WARNING:! WARNING: Installation in a Restricted Access Location and secure access are required in Finland, Norway, and Sweden. The G450 Media Gateway relies on two ground connections: first, the mains plugs for the power supplies are required to be connected to AC outlets that have earth contacts; and second, the Supplementary Ground Conductor provided with the system provides a non-removable ground even when the AC cords are disconnected. However, because of unreliable earthing concerns in Finland, Norway, and Sweden, the G450 Media Gateway must be installed in a Restricted Access Location (RAL). An RAL is defined as an access that can be gained only by trained service personnel or customers who have been instructed about the reasons for the restricted access and any safety precautions that must be taken. In these cases, access to the G450 Media Gateway is gained by the use of a tool (such as a lock and key) or other means of security. If you have any questions about the safety conditions, contact your project manager. When you have verified that the site is ready for a safe installation, proceed with the installation. Package contents The G450 chassis and accessories are shipped in a box. The package should contain the following items: One Avaya G450 Media Gateway chassis. The required media modules may be installed. One accessories box, containing: - Two standard mounting brackets - One mounting bracket with cable guides - One Supplementary Ground Conductor - Fifteen 3/8 flat head screws - One 5/16 crosspoint screw for grounding - One washer for grounding - Four rubber feet - One jumper for bridging NVRAM init pins The Avaya Partner Contact Closure adjunct box, if ordered, is packaged separately. Issue 4 May

28 Before you install Removing power supply units For ease of installation and to enable single-person installation, it is recommended to remove the power supply unit(s) before unpacking the G Open the package. Note that the G450 is lying flat. Turn it so that the rear panel is facing up. 2. Remove the power supply unit (PSU). If you ordered two PSUs, remove them both. a. Loosen the two PSU captive screws, one on each side of the PSU. b. Grasp the two side handles and pull the PSU up and out. c. Place the PSU carefully on the table. Unpacking and checking package contents 1. Unpack the G450 and accessories. ELECTROSTATIC ALERT: Wear an anti-static wrist ground strap whenever handling components of an Avaya G450 Media Gateway. Connect the strap to an approved ground, such as an unpainted metal surface. 2. Check the contents of the packaging against the customer order. 3. Cross-check the customer order with the planning documentation you have been given. Media modules, telephones and other equipment are listed on your planning and shipping documentation. Placement for the media modules and other equipment are also indicated. 4. Verify that all necessary elements have been received and are in good condition. If there are missing or damaged elements, contact your project manager. The planning documentation will list contact information for key personnel. ELECTROSTATIC ALERT: If you have any questions about the equipment order, or if the equipment has been damaged, contact your project manager. 28 Installation and Upgrades for the Avaya G450 Media Gateway

29 Chapter 2: Installing the Avaya G450 Media Gateway Installing the Avaya G450 Media Gateway consists of installing the G450 chassis, power supply, and media modules, attaching ground conductors, and connecting the power. Step 1: Mounting the G450 chassis You can mount the G450 in a rack, on a wall, or on a table. ELECTROSTATIC ALERT: ELECTROSTATIC ALERT: When handling any components of an S8300 Server or G450 Media Gateway, wear an anti-static wrist ground strap. Connect the strap to an approved ground, such as an unpainted metal surface. Avaya has developed special hardware platforms for customers with harsh environmental conditions. These platforms have been tested to meet stringent physical and environmental requirements (i.e., shock, vibration, EMI, etc.) imposed by the United States Navy for use on their ships. The platforms make use of specialized racks and reinforcements. If you wish to obtain information about the design and implementation of such a ruggedized solution, contact the Avaya Navy Shipboard Services organization. Mounting the G450 in a rack The G450 mounts in a standard 19-inch rack. You can fasten the G450 to the rack either at the front of the G450 or at the middle. In either case, mounting brackets must be attached to the G450. There are two types of mounting brackets provided with the G450: Without cable guides. Two mounting brackets without cable guides are provided. With cable guides. One mounting bracket with cable guides is provided. This bracket provides guides for electrical cables and is useful for cable management. Issue 4 May

30 Installing the Avaya G450 Media Gateway Brackets without cable guides Mounting brackets without cable guides can be attached in either of the following positions: To each side of the front of the G450 for fastening the chassis to the rack at the front To the middle of each side panel of the G450 for fastening the chassis to the rack at the middle Figure 1: Attaching a mounting bracket to the front of the G450 Figure 2: Attaching a mounting bracket to the middle of the G450 Brackets with cable guides You can attach the mounting bracket with cable guides to the front of the G450 on one side, as shown in the following figure. If you are fastening the chassis to the rack at the front, use the mounting bracket with cable guides as one of the two front brackets. If you are fastening the chassis to the rack at the middle, use the mounting bracket with cable guides at the front of the chassis, in addition to the two regular mounting brackets on the sides of the chassis. In this case, the mounting bracket with cable guides serves for cable management only you do not fasten it to the rack. 30 Installation and Upgrades for the Avaya G450 Media Gateway

31 Step 1: Mounting the G450 chassis It is recommended to attach the mounting bracket with cable guides to the left side of the rack, so that the cables will not interfere in the event that you replace the fan tray. However, if you are installing an MM717 or MM716 media module, attach the mounting bracket with cable guides to the right side of the rack, to support the weight of the amphenol cable you will connect to the MM717 media module. See Connecting a DCP telephone to an MM712 or MM717 media module on page 52. Figure 3: Attaching a mounting bracket with cable guides Attaching each mounting bracket to the G450 The G450 is held in place by mounting screws through the two mounting ears. Fill racks from the bottom; that is, mount units in the lower positions first, to avoid balancing problems and cabling complications. 1. Position a bracket over the desired mounting position. 2. Affix the bracket to the chassis with five of the fifteen 6-32 x 3/8 screws provided. 3. Tighten with a screwdriver. Before mounting the G450 Ensure that the rack is bolted to the floor and is earthquake-protected, if required. If the rack is not securely fixed in place, do not proceed with the installation. If the G450 is being mounted in a rack with other equipment already installed, the G450 must be positioned to avoid imbalance. The G450 weighs 21 pounds (9.5 kg) empty and between 37.5 and 39.5 pounds (between 17 and 18 kg) when equipped with media modules, an S8300 Server, and two power supply units. Issue 4 May

32 Installing the Avaya G450 Media Gateway Mounting the G450 in the rack The G450 is designed for single-person mounting. This assumes that the power supplies were removed (see Removing power supply units on page 28). 1. Insert two mounting screws, one on either side of the rack. These will be the bottom screws of the mounting brackets. Turn the screws only 3-4 times, so that a part of them is protruding. 2. Position the G450 in the rack so that the bottoms of the brackets are resting on the protruding screws. 3. Position the G450 in the rack. Ensure that there is adequate ventilation. 4. Insert four rack mounting screws, two on each side. 5. Verify that the G450 is level and horizontal. 6. Tighten the rack mounting screws. Avoid overtightening. 7. Either tighten the two bottom-most screws inserted in step 1, or remove them completely. 8. Verify that ventilation vents are not obstructed. At this point, you have mounted the G450 chassis in the rack and are ready to insert media modules as required in the planning documentation. Mounting the G450 on a wall To mount the G450 on a wall, use the two mounting brackets without cable guides. You can also add a mounting bracket with cable guides if desired, as explained in Brackets with cable guides on page 30. WARNING: Only CAUTION: CAUTION:! WARNING: service-trained personnel are to wall-mount the G450.! CAUTION: A fully loaded G450 weighs 40 pounds (18 kg). It weighs 30 pounds (13.4 kg) if both power supply units were removed. Use lifting precautions. A minimum of two installers is required to wall-mount a G450.! CAUTION: If you are installing the G450 in the United States of America: The AC power supply cord must not be attached to the building wall, for example with wire staples, clamps, and so on. You must install the G450 near the AC receptacle (socket outlet) that services the G Installation and Upgrades for the Avaya G450 Media Gateway

33 Step 1: Mounting the G450 chassis You must install the AC power supply cord in a way that minimizes the risk of physical damage to the cord. The cord must not be hanging on the floor, or routed in any way that can subject it to physical abuse. Attaching brackets to the G450 for wall mounting Attach a bracket to each side of the G450, as shown in the figure below. Figure 4: Attaching a bracket to each side of the G450 Fastening the G450 to the wall The plywood and the hardware to mount the plywood are customer-provided. 1. If the wall does not have a portion of plywood available, mount a plywood sheet at least ¾ in (1.9 cm) thick and at least 4 x 4 ft (1.2 x 1.2 m) in size, horizontally onto the wall. Make sure the plywood is sufficiently anchored in the wall. Use a minimum of four wood screws and ensure the screws are driven into wall studs, or use four wall anchors rated not less than 50 pounds (22.5 kg) shear strength each. 2. Mark the plywood with the location of the G450 bracket screw holes before fastening the plywood to the wall. 3. Position the G450 so that its front panel is facing up, and secure it to the plywood using a minimum of four screws (pan head at least ¾ in, #10-12 screw). Placing the G450 on a table If you will be installing the G450 as a tabletop unit, affix the provided rubber feet to the underside of the G Remove the four feet from their packaging. 2. Turn the G450 upside down. Issue 4 May

34 Installing the Avaya G450 Media Gateway 3. Position each foot into one of the mounting sites, near each corner of the chassis. Step 2: Installing the Power Supply Units When the G450 chassis is installed, first insert the power supply unit(s) if you removed them before installation (refer to Removing power supply units on page 28). 1. Position the power supply unit before the opening at the rear of the G450 and engage both sides of the PSU in the interior guides. 2. Slide the PSU slowly into the chassis, maintaining an even pressure to assure that the PSU does not become twisted or disengaged from the guides. 3. Close and tighten the two PSU captive screws, one on each side of the PSU. Figure 5: Inserting the power supply unit Step 3: Installing the media modules When the G450 chassis is installed and the power supply unit(s) have been inserted, you can insert the media modules. Each module is shipped with two thumb screws for securing the module in the G450 chassis. The required media modules are sometimes pre-installed in the G450 chassis. If this is the case, skip this step. Read this section only if the media modules are not pre-installed, or if you want to replace modules or add new media modules. 34 Installation and Upgrades for the Avaya G450 Media Gateway

35 Step 3: Installing the media modules Before inserting media modules into the G450 chassis Do not install an unsupported combination of media modules. See Combination limitations on page 35. Allocate a permissible slot to each media module. See Allocating slots on page 35. WARNING:! WARNING: The G450 must not be operated with any open slots. Failure to cover empty slots with the supplied blank plates can cause overheating due to inadequate air distribution. Combination limitations The following limitations apply to combining media modules in the G450: Three MM340/MM342 WAN modules The MM760 is not supported Allocating slots The G450 chassis has eight media module slots, marked V1, V2, V3, V4, V5, V6, V7, V8 (see Figure 6). Each media module is restricted to certain slots. Allocate a slot for the media module. Make sure your slot allocations allow a permissible slot for every media module. Issue 4 May

36 Installing the Avaya G450 Media Gateway Figure 6: The G450 front panel ports and slots Figure notes: 1. System LEDs 2. USB ports 3. Console port 4. Services port 5. Compact flash slot 6. ETR (Emergency Transfer Relay) port 7. CCA (Contact Closure) port 8. ETH WAN ports 9. ETH LAN ports 10. RST button 11. ASB button 12. V1 slot for standard media module or S8300 Server 13. V2 slot for standard media module 14. V3 slot for standard media module 15. V4 slot for standard media module 16. V5 slot for standard media module 17. V6 slot for standard media module 18. V7 slot for standard media module 19. V8 slot for standard media module Table 1: Permitted slots for media modules Media module Permitted slots Description MM340 V3, V4, V8 Provides one E1/T1 WAN port for connecting to a WAN endpoint device. MM342 V3, V4, V8 Provides one USP WAN port for connecting to a WAN endpoint device. MM710 V1 V8 Provides one E1/T1 trunk port for connecting an E1/T1 telephone trunk. MM711 V1 V8 Provides eight universal analog ports for connecting analog telephones or trunks. MM712 V1 V8 Provides eight ports for connecting DCP telephones. MM714 V1 V8 Provides four analog ports for analog telephones and four analog ports for analog trunks. 1 of 2 36 Installation and Upgrades for the Avaya G450 Media Gateway

37 Step 3: Installing the media modules Table 1: Permitted slots for media modules (continued) Media module Permitted slots Description MM714B V1 V8 Provides four analog ports for analog telephones, four analog ports for analog trunks, and an emergency transfer relay. MM716 V1 V8 Provides one amphenol connector that connects to a punch down block to provide 24 analog line ports. MM717 V1 V8 Provides one amphenol connector that connects to a punch down block to provide 24 ports for connecting DCP telephones. MM720 V1 V8 Provides eight ports for connecting up to eight ISDN trunks or 16 ISDN BRI stations. MM722 V1 V8 Provides two ports for connecting ISDN trunks. S8300B/S8300C V1 Server 2 of 2 Inserting the S8300 Server module The S8300 can only be inserted in slot V1 on the left side of the G450 Media Gateway. ELECTROSTATIC ALERT: CAUTION: ELECTROSTATIC ALERT: Hold media modules only by the edges to avoid damage from static electricity. Do not touch the top or bottom of the circuit board. If possible, wear an anti-static wrist-strap and use an anti-static bag.! CAUTION: The connector pins can be bent or damaged if the module is handled roughly, or if misaligned and then forced into position. CAUTION:! CAUTION: Separate ESD paths to the chassis ground connect to the media modules at the spring-loaded captive screws. Use a screwdriver to ensure the captive screws are securely tightened to prevent damage to the equipment. 1. If you are inserting an S8300/B module, remove the plate above slot V1, labelled Remove before removing or inserting S8300 module. 2. Remove the blank plate from slot V1. 3. Position the media module before the V1 bay opening and engage both sides of the module in the interior guides. Issue 4 May

38 Installing the Avaya G450 Media Gateway 4. Slide the S8300 module slowly into the chassis, maintaining an even pressure to assure that the module does not become twisted or disengaged from the guides. Figure 7: Inserting the S8300 Server module 5. Apply firm pressure to engage the connectors. The connector has pins of different lengths. The long pins engage first to provide grounding. Medium length and short pins provide power and signal. 6. Lock the S8300 Server module into the chassis by tightening the spring-loaded captive screws on the front of the module. 7. If you are inserting an S8300/B module, replace the plate labelled Remove before removing or inserting S8300 module above slot V1 and tighten the screws on the front of the plate. After you have inserted the S8300 Server module, if applicable, insert the rest of the media modules. Make sure to insert each module in a permissible slot. DANGER:! DANGER: To prevent access to electrical hazards by unauthorized personnel and to ensure continued compliance to radiated emissions requirements, all captive screws must be securely tightened such that they cannot be loosened without the use of a tool. 38 Installation and Upgrades for the Avaya G450 Media Gateway

39 Step 3: Installing the media modules Inserting media modules After you have inserted the S8300 Server module, if applicable, insert the rest of the media modules. Make sure to insert each module in a permissible slot. Remove the blank plate from the empty bay. ELECTROSTATIC ALERT: CAUTION: ELECTROSTATIC ALERT: Hold media modules only by the edges to avoid damage from static electricity. Do not touch the top or bottom of the circuit board. If possible, wear a wrist-strap and use an anti-static bag.! CAUTION: The connector pins can be bent or damaged if the module is handled roughly, or if misaligned and then forced into position. CAUTION:! CAUTION: Separate ESD paths to the chassis ground connect to the media modules at the spring-loaded captive screws. Use a screwdriver to ensure the captive screws are securely tightened to prevent damage to the equipment. 1. Position the media module before the selected bay on the front of the G450 chassis and engage both sides of the module in the interior guides. 2. Slide the module slowly into the chassis, maintaining an even pressure to assure that the module does not become twisted or disengaged from the guides. Figure 8: Inserting a media module 3. Apply firm pressure to engage the connectors. The media module connector has pins of different lengths. The long pins engage first to provide grounding. Medium length and short pins provide power and signal. Issue 4 May

40 Installing the Avaya G450 Media Gateway 4. Lock the media module into the chassis by tightening the spring-loaded captive screws on the front of the module. DANGER: WARNING:! DANGER: To prevent access to electrical hazards by unauthorized personnel and to ensure continued compliance to international radiated emissions requirements, all captive screws must be securely tightened such that they cannot be loosened without the use of a tool.! WARNING: After you have connected telephones to the various media modules, be sure to add circuit protection to the lines. Step 4: Attaching ground conductors To assure safe installation and operation, carefully read all requirements, recommendations, and instructions. Pay special attention to all CAUTION, WARNING, and DANGER statements. WARNING:! WARNING: System grounding must comply with the general rules for grounding provided in Article 250 of the National Electrical Code (NEC), National Fire Protection Agency (NFPA) 70, or the applicable electrical code in the country of installation. General grounding requirements Two safety grounds are required to ensure safe operation of the G450 Media Gateway: the ground conductor that is part of the AC power cord, and the field-installed green/yellow conductor referred to as the Supplementary Ground Conductor. Both safety grounds must be connected to an approved ground. If a power cord accompanies the G450, use that cord whenever possible. Installation location Select a location for the G450 installation that is no more than 25 ft (7.6 m) from an approved ground or close enough for use with the supplied secondary grounding conductor. If this location requirement is not met, contact a licensed electrician to install a Supplementary Ground Conductor per Article 250 of the National Electrical Code (NEC). 40 Installation and Upgrades for the Avaya G450 Media Gateway

41 Step 4: Attaching ground conductors WARNING:! WARNING: If the installation location is greater than the length of the supplied secondary grounding conductor from an approved ground, do not install the G450 until a licensed electrician is present to install a Supplementary Ground Conductor. Ground conductor A Supplementary Ground Conductor is provided with the equipment, and is constructed of 10 AWG (4.0 mm 2 ) wire, with an insulated ring terminal crimped to one end that is suitable for the #8 (M4) stud/screw on the rear of the G450 chassis. The customer will need to provide a means of connecting this Supplementary Ground Conductor to an approved ground according to Article 250 of the National Electrical Code (NEC). Ground block A ground block is available for use when multiple G450 Media Gateways are being installed. The ground block, intended for rack mounting, has ten terminals available for terminating Supplementary Ground Conductors. Up to ten G450 Media Gateways can be grounded at the block installed close to the equipment (on a rack) and then a single ground conductor can be routed from the same block to an approved ground. If the ground block is to be used, you must supply it and have it installed by an electrician. DANGER:! DANGER: Failure to install both grounds will void the Product Safety certifications (UL and the CE Mark) on the product, as well as allow a hazard to be present that could result in death or severe personal injury. Restricted Access Location In Finland, Norway, and Sweden, the G450 Media Gateway must be installed in a Restricted Access Location, due to unreliable earthing concerns. A Restricted Access Location is defined as access that can be gained by only Service Personnel or Customers who have been instructed about the reasons for the restricted access and any safety precautions that must be taken. In these cases, access to the G450 is gained by the use of a tool (such as a lock and key) or other means of security. Issue 4 May

42 Installing the Avaya G450 Media Gateway WARNING:! WARNING: For installations in Finland, Norway, and Sweden, the Avaya G450 Media Gateway relies on two ground connections (mains plug with an earth contact, and a Supplementary Ground Conductor). Approved grounds An approved ground is the closest acceptable medium for grounding the building entrance protector, entrance cable shield, or a single-point ground of electronic telephony equipment. If more than one type of approved ground is available on the premises, the grounds must be bonded together as required in Section of the NEC for the US or per the local electrical code regulations in the country of installation. Grounded Building Steel. The metal frame of the building where it is effectively grounded by one of the following grounds: acceptable metallic water pipe, concrete encased ground, or a ground ring. Acceptable Water Pipe. A metal underground water pipe, at least 1/2 in (1.3 cm) in diameter, in direct contact with the earth for at least 10 ft (3m). The pipe must be electrically continuous (or made electrically continuous by bonding around insulated joints, plastic pipe, or plastic water meters) to the point where the protector ground wire connects. A metallic underground water pipe must be supplemented by the metal frame of the building, a concrete-encased ground, or a ground ring. If these grounds are not available, the water pipe ground can be supplemented by one of the following types of grounds: - Other local metal underground systems or structures, such as tanks and piping systems. - Rod and pipe electrodes. A 5/8 in (1.6 cm) solid rod or 3/4 in (2 cm) conduit or pipe electrode driven to a minimum depth of 8 ft (2.4 m). - Plate electrodes. Must have a minimum of 2 sq. ft (0.185 sq. m) of metallic surface exposed to the exterior soil. Concrete Encased Ground. An electrode encased by at least 2 in (5.1 cm) of concrete and located within and near the bottom of a concrete foundation or footing in direct contact with the earth. The electrode must be at least 20 ft (6.1 m) of one or more steel reinforcing bars or rods, 1/2 in (1.3 cm) in diameter, or at least 20 ft (6.1 m) of bare solid copper, 4 AWG (26 mm 2 ) wire. Ground Ring. A buried ground that encircles a building or structure at a depth of at least 2.5 ft (0.76 m) below the earth s surface. The ground ring must be at least 20 ft (6.1 m) of 2AWG (35mm 2 ) bare copper wire. Approved Floor Grounds. Floor grounds are those grounds on each floor of a high-rise building that are suitable for connection to the ground terminal in the riser closet and to the cabinet single-point ground terminal. Approved floor grounds may include the following: - Building steel. 42 Installation and Upgrades for the Avaya G450 Media Gateway

43 Step 4: Attaching ground conductors - The grounding conductor for the secondary side of the power transformer feeding the floor. - Metallic water pipes. - Power-feed metallic conduit supplying panel boards on the floor. - A grounding point specifically provided in the building for that purpose. WARNING:! WARNING: If the approved ground or approved floor ground can only be accessed inside a dedicated power equipment room, then connections to this ground must be made by a licensed electrician. Connecting the safety ground Proper grounding of the G450 installation safeguards the system, users, and service personnel by providing protection from lightning, power surges, AC mains faults, power crosses on central office trunks, and electrostatic discharge (ESD). Local electrical installation codes must be followed when installing the G450. DANGER: WARNING:! DANGER: Connection of both grounds (through the AC Power Cord and the Supplementary Ground Conductor) is required for safe operation of the G450.! WARNING: An improper ground can cause electrical shock as well as equipment failures and service outages. Attaching the ground wires 1. Place the ring terminal of the 10 AWG (4.0 mm 2 ) Supplementary Ground Conductor on the ground screw that was provided in the accessories box. 2. Insert the ground screw on the rear of the chassis adjacent to the ground symbol and securely tighten the screw such that it cannot be loosened without the use of a tool. If the ground block has been purchased 1. Cut the Supplementary Ground Conductor (which has one end attached to the grounding screw on the chassis) to the length needed to terminate it into one of the terminals of the ground block. Do not coil the Supplementary Ground Conductor. 2. Attach one end of the remaining 10 AWG (4 mm 2 ) ground wire to one of the terminals in the ground block and the other end to an approved ground. Issue 4 May

44 Installing the Avaya G450 Media Gateway 3. Cut this ground wire to the length needed to reach the approved ground. Do not coil this wire. The ground block is provided for use with more than one G450 in the rack. It is usually mounted by the customer s electrician. If the ground block is not being used 1. Attach the Supplementary Ground Conductor to an approved ground. 2. Connect the AC power cable to the inlet receptacle on the rear of the chassis. Step 5: Connecting power to the G450 After you have mounted the G450, installed the PSU(s), installed the media modules, and attached grounding conductors, you can connect power to the G450. The G450 can be ordered with either one or two power supply units. 1. Connect the power cable to the power connector on the G450 back panel. 2. Plug the power cable into a mains socket. The G450 is now powered. The PWR LED on the front panel lights. The CPU LED lights up if the firmware is running. At least one LED on each media module, except the S8300, lights up initially and then goes off after about 20 seconds. 3. If you have a second power supply unit, you can connect it to power by repeating steps 1 and 2. If two PSUs are installed in the G450, the PWR LED blinks if only one PSU is connected to power, and stays on if both PSUs are connected to power. 44 Installation and Upgrades for the Avaya G450 Media Gateway

45 Step 5: Connecting power to the G450 PWR LED indications The PWR LED on the power supply unit indicates the operational status of the power supply unit. Table 2: Power Supply Unit PWR LED LED Name State Color Indication PWR Power On Green Power is OK On Red A power fault Off The PSU unit is broken or not powered Issue 4 May

46 Installing the Avaya G450 Media Gateway 46 Installation and Upgrades for the Avaya G450 Media Gateway

47 Chapter 3: Connecting devices External endpoint devices can be connected to the ports on the front panels of the installed media modules and to the fixed front panel ports. Before you connect endpoint devices, the G450 should be mounted and all media modules should be inserted. WARNING: WARNING:! WARNING: To reduce the risk of fire, use only 26 AWG or larger telecommunication line cords when installing telephones or adjuncts, or connecting to any media module telecommunication ports.! WARNING: Attention: Pour réduire les risques d incendie, utiliser uniquement des conductors de télécommmunications 26 AWG ou de section supérieure. Pour réduire les risques d'incendie, veuillez n'utiliser que des fils de lignes télécommmunications de 26 AWG ou de section supérieure, lorsque vous connectez des téléphones, des équipements complémentaires, ou pour toute connexion aux ports télécommunications d'une quelconque carte d'équipement. Step 1: Connecting data and voice devices There are various possible ways of connecting different devices. See your planning documentation for any topology requirements to connect specific devices to specific ports. As you connect devices, keep a record of the slots and ports into which specific devices are connected. You will need this information when configuring the G450. Connecting a switch or a network data port The G450 can provide network switching and also supports the connection of switches. You can connect the following to either of the ETH LAN ports on the G450 front panel: One or more LAN switches The network data ports in the office Issue 4 May

48 Connecting devices Connecting a computer You can connect a computer to any of the following: A switch connected to the G450 One of the following ports on the front panel of the Avaya G450 Media Gateway chassis: - The ETH LAN ports - The ETH WAN ports The Console port on the front panel of the Avaya G450 Media Gateway chassis The Services port on the front panel of the Avaya G450 Media Gateway chassis To connect the computer to the ETH LAN, ETH WAN, or Console ports, a straight network cable with an RJ-45 connector or a crossover cable with an RJ-45 connector must be used. Connecting a computer to the Services port A laptop connected directly to the Services port of the G450 requires a specific configuration of its network settings. Make a record of any IP addresses, DNS servers, or WINS entries that you change when you configure your services laptop. Unless you use the NetSwitcher program or an equivalent, you will need to restore these entries to connect to other networks. 1. Set the laptop's TCP/IP properties as follows: - IP address: Subnet mask: Disable DNS service - Disable WINS Resolution 2. Disable the proxy server in the laptop s Internet browser settings. 3. Connect the laptop computer to the G450 Services port, using an Ethernet cable. 4. SSH to Connecting an IP telephone For a full list of supported phones, see Appendix B, Supported Avaya telephones in Overview for the Avaya G450 Media Gateway, Installation and Upgrades for the Avaya G450 Media Gateway

49 Step 1: Connecting data and voice devices Connect the IP telephone to an external Ethernet switch. This switch must be connected to a LAN port on the Avaya G450 Media Gateway. This port is labeled 10/5 or 10/6. If the telephone is not an Avaya IP telephone, you can connect it to any port on the network switch. Note the slot and port number on the Avaya G450 Media Gateway to which you connect the telephone. Connecting the telephone to the G Wire a telephone port to a port on the switch connected to the G450 LAN port. If the switch is a PoE switch, you do not need to plug the IP telephone into a power supply. 2. Plug the telephone into the telephone port. 3. If the IP telephone will be powered independently, plug the IP telephone into a power supply and check that the IP telephone is powered up. Connecting an ISDN BRI station Each ISDN port on the MM720 media module supports up to two ISDN BRI stations. The MM720 BRI media module cannot be administered to support both BRI trunks and BRI stations at the same time. However, the MM720 BRI media module supports combining both B-channels together to form a 128-kbps channel. CM 3.1 enables combining B-channels, using BONDing, to form a higher bandwidth connection. Finally, if the MM720 BRI media module is administered to support BRI stations, it cannot be used as a clock synchronization source. Connecting one ISDN BRI station to one ISDN port Connect the station via a standard 8-pin BRI cable to one of the ISDN ports on an MM720 media module. Connecting two ISDN BRI stations to one ISDN port 1. Connect each station to an RJ-45 splitter that provides two RJ-45 4-pair jacks, and one RJ-45 male connector. See Figure 9 for the correct wiring for the splitter. 2. Connect the male connector of the splitter to one of the ISDN ports on an MM720 media module. Issue 4 May

50 Connecting devices Figure 9: RJ-45 splitter wiring for connecting two ISDN BRI stations to one ISDN port Figure 10: The MM720 media module Connecting an analog telephone For a full list of supported phones, see Appendix B, Supported Avaya telephones in Overview for the Avaya G450 Media Gateway, Wire a telephone port to one of the following analog ports: - A universal analog port on an MM711 media module - Any analog line port on a punch down block connected to an MM716 media module. To connect the MM716 media module to a punch down block to enable telephone connection, see Connecting devices to the MM717 and MM716 media modules on page A LINE port on an MM714 or MM714B media module 2. Plug the analog telephone into the telephone port. 50 Installation and Upgrades for the Avaya G450 Media Gateway

51 Step 1: Connecting data and voice devices Figure 11: The MM711 media module Figure 12: The MM714 media module Figure 13: The MM714B media module Figure 14: The MM716 media module Analog line ports support the following maximum distances: - For phone equipment with a ringer load above 3 REN (old mechanical ringers): - Up to 10,000 ft for 26 AWG wire - Up to 16,000 ft for 24 AWG wire - Up to 20,000 ft for 22 AWG wire - For modern phone equipment with a ringer load below 0.1 REN (electronic ringers): - Up to 20,000 ft for 26 AWG, 24 AWG, and 22 AWG wire Issue 4 May

52 Connecting devices Connecting a DCP telephone to an MM712 or MM717 media module For a full list of supported phones, see Appendix B, Supported Avaya telephones in Overview for the Avaya G450 Media Gateway, Wire a telephone port to a DCP port on the G450. The following media modules provide DCP telephone ports: - MM712. Eight DCP ports - MM717. Twenty four DCP ports, provided via a single 25-pair amphenol socket on the front panel. To connect the MM717 media module to a punch down block to enable telephone connection, see Connecting devices to the MM717 and MM716 media modules on page 55. Figure 15: The MM712 media module Figure 16: The MM717 media module 2. Plug the DCP telephone into the telephone port. 52 Installation and Upgrades for the Avaya G450 Media Gateway

53 Step 1: Connecting data and voice devices WARNING:! WARNING: With the exception of the MM712, all DCP media modules are intended for in-building use only. Phone lines connected to these ports are not to be routed out-of-building. Failure to comply with this could cause harm to personnel and equipment. The MM712 and MM717 and media modules support the following maximum loop lengths: - Up to 5500 ft for 22 AWG wire - Up to 3500 ft for 24 AWG wire - Up to 2200 ft for 26 AWG wire Connecting an analog trunk Connect the trunk to one of the following ports: Any universal analog port on an MM711 media module Any analog line port on a punch down block connected to an MM716 media module. To connect the MM716 media module to a punch down block to enable trunk connection, see Connecting devices to the MM717 and MM716 media modules on page 55. The MM716 media module does not support analog CO or CAMA trunks. One of the ports marked TRUNK on an MM714 or MM714B media module For an analog DID trunk, you cannot use a TRUNK port on an MM714 or MM714B media module. Instead, you must connect the trunk to one of the ports marked LINE on an MM711, MM714, MM714B, or MM716 media module. Issue 4 May

54 Connecting devices Connecting an E1/T1 trunk Connect the trunk cable to the E1/T1 port on an MM710 media module. The SIG LED lights. Figure 17: The MM710 media module Connecting an ISDN BRI trunk Connect the trunk to any ISDN port on an MM720 or MM722 media module. In the US, you need to connect a separately purchased NT1 device to each ISDN port you use to connect an ISDN BRI trunk. Figure 18: The MM720 media module Figure 19: The MM722 media module 54 Installation and Upgrades for the Avaya G450 Media Gateway

55 Step 1: Connecting data and voice devices Connecting devices to the MM717 and MM716 media modules The MM716 and MM717 media modules do not support direct connection of telephones or other endpoint devices. The MM716 and MM717 media modules each have a single 25-pair amphenol socket on the front panel, intended for use with a punch down block. Connect the front panel connector to a punch down block. You can terminate up to 24 endpoint devices on the connected punch down block. Connecting the MM716 or MM717 front panel connector to a punch down block 1. Connect one end of a CAT5 cable with a 25-pair amphenol connector at each end to the 25-pair socket on the MM716 or MM717 front panel, so that the cable extends to the right of the G450. (The cable you use must be such that the connector you plug into the media module is 90 to the cable.) 2. Tighten the end screw of the amphenol connector to securely fasten the connector to the left side of the front panel socket. 3. Thread a tie wrap through the small bracket to the right of the front panel socket. 4. Fasten the tie wrap around the cable to secure the cable to the right side of the front panel socket. Figure 20: Attaching and securing the amphenol cable to the MM716 or MM pair socket 5. Connect the other end of the amphenol cable to a punch down block that converts the single amphenol connector to 24 RJ-45 or RJ-11 jacks, as needed. You can now connect endpoint devices to the RJ-45 or RJ-11 jacks. For the pin-out of the 25-pair connector, see Table 20. Issue 4 May

56 Connecting devices Step 2: Installing circuit protection Out-of-building installations of telephones or other standard (tip/ring) devices/terminals that connect to the Avaya G450 Media Gateway media modules require over-voltage and sneak current protection in both buildings. Field installed sneak current protectors must have a maximum current rating of 350 ma and a minimum voltage rating of 600V. The following devices have been evaluated or tested and approved to protect the media modules from over-voltages and sneak current protection: For the Avaya MM710 or MM340 T1/E1. Over-voltage and sneak current protection for the Avaya MM710 and MM340 are provided on the media modules themselves. For the Avaya MM711, MM714, MM714B, and MM716 Analog. Over-voltage and sneak current protection for these interfaces is provided on the media modules/interfaces. Incoming trunks normally have over-voltage protection provided by the local telephone company. Analog voice terminals use one of the following types of combined over-voltage and sneak current protection at both building entry points: - Gas tube with heat coil. 4B1E-W - Solid state with heat coil. 4C1S - IROB. 146C (4-lines) or 146F (25-lines) For the Avaya MM712 DCP: either 146E IROB (In-Range Out-of-Building) or 4C3S-75 solid state protectors for over-voltage and sneak current. For the Avaya MM722 ISDN-BRI: over-voltage and sneak current protection are provided on the media modules themselves. For the Avaya MM720 ISDN-BRI: network-side applications require an NT-1 device. Tie trunk applications require either the 146E IROB (In-Range Out-of-Building) or 4C3S-75 solid state protectors for over-voltage and sneak current. 56 Installation and Upgrades for the Avaya G450 Media Gateway

57 Step 3: Connecting to the Wide Area Network (WAN) WARNING: WARNING:! WARNING: Only service-trained personnel are to install these circuit protection devices.! WARNING: With the exception of the MM712, all DCP media modules are intended for in-building use only. Phone lines connected to these ports are not to be routed out-of-building. Failure to comply with this could cause harm to personnel and equipment. Step 3: Connecting to the Wide Area Network (WAN) Since the G450 contains an internal router, you can connect the G450 directly to a WAN endpoint device. You can also connect a WAN endpoint device to the G450 via an external router. Connecting a WAN to the G450 There are some differences in how to connect the WAN, depending on the type of WAN link you are connecting. Connecting a WAN link to the MM342 media module You must connect the WAN link to a device connected to the Avaya MM342 media module. To connect the WAN link, plug the WAN line into the USP port on the MM342 media module. This port is marked USP. To connect the WAN line to the port, use one of the following cable types, depending on the service provider s equipment: Avaya Serial Cable DTE V.35 Avaya Serial Cable DTE X.21 Figure 21: The MM342 media module Issue 4 May

58 Connecting devices Connecting an E1/T1 WAN link to the MM340 media module To connect the WAN link, plug the WAN line into the E1/T1 port on the MM340 media module. This port is marked E1/T1. Use an unshielded twisted pair cable, straight or crossover, depending on the WAN equipment. Figure 22: The MM340 media module Connecting an Ethernet WAN link You must connect the Ethernet WAN line (DSL, firewall, etc.) to the Ethernet WAN port on the front panel of the Avaya G450 Media Gateway chassis. This port is marked ETH WAN. See Figure 6. Use a CAT5 Ethernet cable to connect the WAN line to the port. Connecting an external router to the G450 You can connect a router to any of the following ports on the G450: The ETH WAN ports on the G450 front panel The ETH LAN ports on the G450 front panel Step 4: Installing the Coupled Bonding Conductor The Coupled Bonding Conductor (CBC) provides mutual inductance coupling between the CBC and the telephone cables that are exposed to lightning. The conductor can be a 10 AWG (4 mm 2 ) wire tie wrapped to the exposed cables, a metal cable shield around the exposed cables, or six spare pairs from the exposed cable. In a high-rise building, connect the CBC to an approved building ground on each floor. 58 Installation and Upgrades for the Avaya G450 Media Gateway

59 Step 5: Installing the Avaya Partner Contact Closure Adjunct Installing the CBC Before you begin, be sure the telephone lines are cross-connected to the appropriate media module(s). 1. Connect one end of the conductor to a telephone cable building entrance protector ground that is connected to an approved ground. 2. Route the rest of the conductor next to the exposed telephone cables being protected until they reach the cross-connect nearest to the telephone system. 3. Terminate the other end to the single-point ground block provided for the telephone system. Position the non-exposed telephone cables at least 12 in (30.5 cm) away from exposed telephone cables whenever possible. Step 5: Installing the Avaya Partner Contact Closure Adjunct The Contact Closure feature is a controllable relay providing dry contacts for various applications. To implement the contact closure feature, you connect an Avaya Partner Contact Closure Adjunct box to the CCA port on the G450 chassis. The adjunct box provides two contact closures that can be operated in either a normally closed or normally open state. The contact closures can control auxiliary devices such as devices that automatically lock or unlock doors or voice recording units. The CCA port can be configured so that the connected devices can be controlled by an end device, such as a telephone. For example, a user can unlock a door by keying a sequence into a telephone keypad. Installing the contact closure 1. Follow the installation instructions in the Avaya Partner Contact Closure Adjunct Installation Instructions leaflet to install the Contact Closure and connect the auxiliary devices that will be activated and deactivated by the Contact Closure relays. 2. Note which device is connected to each relay. You will need this information for configuration. 3. Connect the Avaya Partner Contact Closure adjunct box to the CC port on the G450 front panel. Use a 24 gauge minimum telephone wire, no longer than 200 ft, with a standard four wire RJ-11 connector. Issue 4 May

60 Connecting devices Step 6: Installing an 808A Emergency Transfer Panel and associated telephones The ETR feature provides basic telephone services in the event of system failure, such as a power outage or a failed connection to the MGC. The ETR feature can be used in conjunction with an analog media module (MM711, MM714, MM714B, or MM716). The ETR panel provides up to five incoming Central Office (CO) trunk loops to 5 selected G450 analog lines. Thus, one ETR panel supports up to five emergency lines. You can cascade a second ETR panel, providing support for up to 10 emergency analog phones. ETR is activated automatically upon system failure by closing the tip/ring contacts between the analog lines and the analog trunks. When ETR is activated, all calls are directed by the analog relays between the outside lines and the analog telephones. A current-loop detection circuit prevents ongoing calls from being disconnected when normal functioning resumes. If a call is in progress on an outside line when the problem ends, the call continues. The trunk port and analog line port passing through the ETR panel do not start to operate until the active call ends. For information on installing the 808A Emergency Transfer Panel, see 808A Emergency Transfer Panel Installation Instructions, , which ships with the Emergency Transfer Panel. 60 Installation and Upgrades for the Avaya G450 Media Gateway

61 Step 6: Installing an 808A Emergency Transfer Panel and associated telephones Figure 23: 808A Emergency Transfer Panel Emergency Transfer Panel CABLE RETAINER LED POWER RATING -48V DC 0.08A TRUNK TYPE SELECTION SWITCHES TEST SWITCH TRUNK / TEST SWITCHES CIRCUIT LOOP START 1 2 GROUND START TRUNK OPTION: BOTH SWITCHES MUST BE THROWN TO ACTIVATE TRUNK OPTION TRANSFER TEST SWITCH ACTIVATED NORMAL OPERATION 25-PAIR MALE CONNECTOR TRUNK IDENTIFICATION TRUNK LINE EXT LOC TRUNK IDENTIFICATION LABEL 808A cycmfig1 LAO Issue 4 May

62 Connecting devices 62 Installation and Upgrades for the Avaya G450 Media Gateway

63 Chapter 4: Connecting and enabling a modem for remote access You can connect a modem to the G450 to enable configuration from a remote location. A serial modem connected to the G450 can also be used for the modem dial backup feature, which provides a redundant connectivity with a remote primary Media Gateway Controller (MGC). Modem dial backup provides better survivability than switching to a secondary MGC, since more features are preserved. If an S8300 is installed in the G450, leave a modem connected permanently to enable reporting of alarms to remote locations. If you choose to configure the G450 by running an installation wizard, you can enable a modem with the wizard as part of the configuration. Instructions for connecting the modem are included in Appendix C: Running the Avaya Installation Wizard (Avaya IW) on page 155 and in Appendix D: Running the Gateway Installation Wizard (GIW) on page 189. You do not need to read this chapter. Connecting and enabling a modem (G450 without S8300) You can either connect a serial modem to the Console port on the G450 front panel or you can connect a USB modem to either of the two USB ports on the G450 front panel. Connecting and enabling a serial modem 1. Prepare a PC with a CD-ROM drive and a TFTP server on the network. This may be needed for installing software and firmware upgrades. When uploading firmware from the S8300 using TFTP, you may need to enable TFTP service in the Set LAN Security parameters of your web server. Firmware upgrades for the G450 and media modules can either be installed from CD or downloaded from the Web. Issue 4 May

64 Connecting and enabling a modem for remote access 2. Download Gateway Installation Wizard (GIW) from the Avaya Support website (support.avaya.com/avaygiw) to the laptop computer. The laptop should be running Windows 2000 or Windows XP to support GIW. 3. Plug one end of the provided flat RJ-45 to RJ-45 cable into the provided DB-9 adapter. 4. Plug the RJ-45 connector at the other end of the cable into the Console port of the G Plug the DB-9 end of the flat cable into the COM port of the laptop computer. 6. From your laptop computer, double-click the GIW icon to run GIW. The Overview screen appears. 7. Click Continue. The Gateway Connection Details screen appears. 8. Select Select if this is any Gateway other than G Click Continue until the Modem Type Selection screen appears. 10. Select Serial Modem. 11. Click Continue. The G450 Serial Modem Configuration screen appears. Figure 24: G450 Serial Modem Configuration screen 12. In the IP Address field, enter the RAS IP address of the modem obtained using the ART tool. See Running the Automatic Registration Tool (ART) for the RAS IP address on page Fill in the remaining modem information fields. 64 Installation and Upgrades for the Avaya G450 Media Gateway

65 Connecting and enabling a modem (G450 without S8300) 14. Select the authentication method: If you have an Avaya Service contract, check Enable ASG Authentication to enable remote access to the device. If you do not have an Avaya Service contract: - Check Enable CHAP Authentication. - In the CHAP Secret field, enter the CHAP secret key obtained using the ART tool. See Running the Automatic Registration Tool (ART) for the RAS IP address on page In the Confirm CHAP Secret field, re-enter the CHAP secret key. 15. Click Continue. The Connect Modem screen appears. Figure 25: Connect Modem screen 16. Click Finish. 17. Connect the serial modem to a working telephone line. 18. Connect the provided DB-25 adapter to the modem. 19. Disconnect the flat cable from the COM port of the laptop computer. 20. Connect the flat cable to the DB-25 connector on the modem. Issue 4 May

66 Connecting and enabling a modem for remote access Connecting and enabling a USB modem (G450 without S8300) You can enable a USB modem on a USB port on the G450 front panel. See USB modems supported by the G450 on page 154 for a list of the USB modems supported by the G450 If you have an Avaya Service contract, no configuration is necessary for Services personnel to remotely access the gateway through a USB modem. 1. Prepare a PC with a CD-ROM drive and a TFTP server on the network. This may be needed for installing software and firmware upgrades. When uploading firmware from the S8300 using TFTP, you may need to enable TFTP service in the Set LAN Security parameters of your web server. Firmware upgrades for the G450 and media modules can either be installed from CD or downloaded from the Web. 2. Download GIW (Gateway Installation Wizard) from the Avaya Support website (support.avaya.com/avaygiw) to the laptop computer. The laptop should be running Windows 2000 or Windows XP to support GIW. 3. Plug one end of the provided flat RJ-45 to RJ-45 cable into the provided DB-9 adapter. 4. Plug the RJ-45 connector at the other end of the cable into the Console port of the G Plug the DB-9 end of the flat cable into the COM port of the laptop computer. 6. From your laptop computer, double-click the GIW icon to run GIW. The Overview screen appears. 7. Click Continue. The Gateway Connection Details screen appears. 8. Select Select if this is any Gateway other than G Click Continue until the Modem Type Selection screen appears. 10. Select USB Modem. 11. Click Continue. The G450 USB Modem Configuration screen appears. 66 Installation and Upgrades for the Avaya G450 Media Gateway

67 Connecting and enabling a modem (G450 without S8300) Figure 26: G450 USB Modem Configuration screen 12. In the PPP IP Address field, enter the RAS IP address of the modem obtained using the ART tool. See Running the Automatic Registration Tool (ART) for the RAS IP address on page Enter the PPP Subnet Mask. 14. Select the authentication method: If you have an Avaya Service contract, check Enable ASG Authentication to enable remote access to the device. If you do not have an Avaya Service contract: - Check Enable CHAP Authentication. - In the CHAP Secret field, enter the CHAP secret key obtained using the ART tool. See Running the Automatic Registration Tool (ART) for the RAS IP address on page In the Confirm CHAP Secret field, re-enter the CHAP secret key. 15. Click Continue until you exit the Gateway Installation Wizard. 16. Click Finish. 17. Connect a USB modem to a working telephone line. 18. Connect one end of a USB cable to the modem. Issue 4 May

68 Connecting and enabling a modem for remote access 19. Connect the other end of the USB cable to a USB port on the G450 front panel. Testing the modem connection (G450 without S8300) Dial into the modem to verify that you can authenticate to the modem. 68 Installation and Upgrades for the Avaya G450 Media Gateway

69 Connecting and enabling a USB modem (G450 with S8300) Connecting and enabling a USB modem (G450 with S8300) You can connect a USB modem to either of the two USB ports on the G450 front panel. Maintenance web pages Most of the preparations you are making require you to access the Maintenance web pages part of Avaya Integrated Management (AIM) from your laptop. After accessing the Maintenance web pages, leave the Maintenance web pages open until you have completed all the preparations. Accessing the Maintenance web pages 1. Connect the laptop you prepared to the Services port on the S8300. Use a standard Ethernet crossover cable. 2. Configure the network settings on the laptop, according to the following tables: Table 3: TCP/IP settings Setting Value IP Address Subnet Mask DNS disable WINS Servers do not use (clear out any values) Table 4: Internet Browser Settings Setting Proxy Server Value disable 3. Open Internet Explorer, and browse to The welcome screen for Avaya Integrated Management appears. 4. Click Continue. The Logon screen for Avaya Integrated Management appears. Issue 4 May

70 Connecting and enabling a modem for remote access Figure 27: Integrated Management Logon screen 5. Enter your S8300 initial entry username in the Logon ID box. 6. Click Logon. The password field appears. 7. Enter your password in the password field, and click Logon. The main menu for Avaya Integrated Management appears. 70 Installation and Upgrades for the Avaya G450 Media Gateway

71 Connecting and enabling a USB modem (G450 with S8300) Figure 28: Integrated Management Main Menu 8. From the Integrated Management main menu, select Launch Maintenance Web Interface. The Maintenance Web Pages Notice page appears, with a navigation menu at the left. Issue 4 May

72 Connecting and enabling a modem for remote access Figure 29: Maintenance Web Pages Notice page 9. Leave the Maintenance Web Pages open to perform the tasks described in the coming sections. Changing the modem settings on the Configure Server Maintenance Web Page 1. Select Configure Server from the left-hand menu on the Maintenance web page. The Back Up Data page appears. 2. Follow the on-screen instructions to back up the current data. 3. Click Continue. 4. Select Configure individual services. 5. Click Continue. 6. From the left navigation menu, click Set Modem Interface. The Set Modem Interface page appears. 7. Enter the RAS IP address you obtained using the ART tool. See Running the Automatic Registration Tool (ART) for the RAS IP address on page Installation and Upgrades for the Avaya G450 Media Gateway

73 Connecting and enabling a USB modem (G450 with S8300) 8. Click Change modem settings. 9. Click Continue. 10. Click Close Window. You can only change the modem settings on the Configure Server Maintenance Web Pages if you have an Avaya Maintenance contract. Connecting and enabling a USB modem (G450 with S8300) If your installation includes an S8300 Server module, you must connect the USB modem to the S8300. After the G450 is configured, you can leave the modem permanently connected to enable the S8300 to report alarms to remote locations. If you require a USB CD-ROM drive to download software upgrades, connect the USB CD-ROM drive to the remaining available USB port on the S8300 module. Connecting and enabling the modem 1. Connect the USB modem to a working telephone line. 2. Connect the modem to one of the USB ports on the S8300 module. 3. From the navigation menu of the Maintenance Web Pages, select Security > Modem. The Modem page appears. Figure 30: Modem page 4. Select Enable modem for unlimited incoming calls. 5. Click Submit. Issue 4 May

74 Connecting and enabling a modem for remote access Testing the modem connection (G450 with S8300) 1. Setup a dialup connection on a remote PC with the following settings: Automatically detect settings. No Username, Password, or Domain. Security > Show Terminal Window. 2. Dial in to the modem from the remote PC. 3. When prompted, provide the rasaccess login and password in the Terminal Window. 4. Close the Terminal Window to complete the connection. If a USB CD-ROM drive is required to download software upgrades Connect the USB CD-ROM drive to the remaining available USB port on the S8300 module. 74 Installation and Upgrades for the Avaya G450 Media Gateway

75 Chapter 5: Configuring the G450 The G450 requires software configuration. The G450 can be configured using: The Avaya Installation Wizard (Avaya IW). Avaya IW is a wizard that prompts you for all configurations required to complete the installation of the G450. Avaya IW is used only to configure a G450 with an S8300. Refer to Appendix C: Running the Avaya Installation Wizard (Avaya IW) on page 155. The Gateway Installation Wizard (GIW). The GIW is a wizard that prompts you for all configurations required to complete the installation of the G450. You can run GIW to configure a G450 without an S8300. Refer to Appendix D: Running the Gateway Installation Wizard (GIW) on page 189. The Avaya G450 Command Line Interface (CLI). The CLI is a comprehensive tool for configuring the gateway and includes all supported configuration tasks. For information about configuration using the CLI, see Administration for the Avaya G450 Media Gateway, For detailed information on CLI commands, refer to the Avaya G450 CLI Reference, The G450 can be accessed: At the customer site via a laptop connected to the Console port or Services port of the G450. For information about connecting a laptop to the Services port, refer to Connecting a computer to the Services port on page 48. From a remote location via a modem. For information about connecting and enabling a modem, refer to Chapter 4: Connecting and enabling a modem for remote access on page 63. Remotely through the network. For information about preparing the G450 for configuration via the network, refer to Configuring basic gateway connectivity on page 75. Configuring basic gateway connectivity You can configure the G450 basic network parameters to achieve network connectivity without running any CLI commands. A remote technician can then further configure the gateway as required. 1. Prepare a laptop with SSH client software. 2. Set the laptop's TCP/IP properties as follows: - IP address: Subnet mask: Issue 4 May

76 Configuring the G450 - Disable DNS service - Disable WINS Resolution 3. Disable the proxy server in the laptop s Internet browser settings. 4. Connect the laptop computer to the G450 Services port, using an Ethernet cable. 5. SSH to At the prompt, enter username root and password root. 7. At the prompt, configure a new password. 8. At the prompt, enter y to configure basic gateway connectivity. 9. Configure the following parameters, or press Enter to accept the default value shown in square brackets: - VLAN number - IP address and subnet mask for the primary management interface - IP address for the default gateway (router) - Up to four IP addresses to specify the Media Gateway Controllers - Hostname for the G450 The settings you configured are displayed, and you are prompted for confirmation. If you confirm the settings, they are saved and the G450 reboots. A remote technician can now further configure the gateway using the CLI. If you do not confirm the settings, you are prompted to re-configure them. If you enter y, the parameters are presented again for configuration. 76 Installation and Upgrades for the Avaya G450 Media Gateway

77 Chapter 6: After installation After initial configuration, it is necessary to test the installation, and remove the installation equipment. Step 1: Testing the installation When the installation is complete, simple tests must be performed to test telephone and data connectivity. Testing data connectivity Test data connectivity by pinging the IP address of each device to test the device s connectivity within the network and outside the network. Test local data connectivity on-site by checking that you can send an between two PCs that are connected to the G450. Testing telephones 1. Make outgoing calls from the telephone. Make sure you hear a dial tone when you pick up the receiver. Make sure you can make both an internal (within the local network) and an external (outside the local network) call. 2. Make a call to the telephone from both within the network and outside of the network. Testing trunks Use the facility test call feature to verify that each trunk is functioning properly. For information about how to use the facility test call feature, see Maintenance Procedures for Avaya Aura Communication Manager, Media Gateways and Servers, Issue 4 May

78 After installation LSP failover testing If you have an S8300 Server module installed in the G450 and configured as an LSP, you need to perform a test to make sure that the LSP takes over control of the G450 if the G450 becomes disconnected from the primary MGC. 1. Verify that valid translations are file synchronized to the LSP by logging into Avaya Aura Communication Manager from the LSP and listing either stations or trunks (refer to Administrator s Guide for Avaya Aura Communication Manager, ). Verify that the list of stations or trunks is valid. If the files are not synchronized, verify that you have correctly configured the required IP address(es) for the primary controller (MGC). If you are using Avaya IW to configure the G450, the following are key actions that must be done in the wizard to ensure correct IP address configuration: a. In the Usage options screen, select Install this media server as an LSP. The Primary Controller IP Address screen appears later in the wizard, and calls for the required primary controller IP addresses for your primary controller type. Refer to Table 5 for the IP addresses and controller information. b. In the Primary Controller IP address screen, enter all the required IP addresses for the primary controller type. There may be a delay after running AIW until the LSP is registered with the primary MGC and the translations are file synchronized. 2. If valid translations are not file synchronized to the LSP, do the following: a. From a SAT session run from the primary controller, verify that the LSP node-name and IP address are correctly entered. b. Use the save translation lsp command to start the file synchronization process. c. Log in again to Avaya Aura Communication Manager from the LSP and list either stations or trunks. d. Verify that the list of stations or trunks is valid. 3. Disconnect the G450 from the primary controller, ensuring that all telephones are still connected to the G Verify that calls can be made between local telephones and to outside telephones. 78 Installation and Upgrades for the Avaya G450 Media Gateway

79 Step 2: Removing the installation equipment Table 5: IP addresses and controllers Primary media gateway controller S8300 S8400 S8500 S8510 S8710 S8720 S8730 IP addresses to configure The IP address of the primary S8300 The IP address of the S8400 s C-LAN or the IP address of an Ethernet port on the S8400 configured for processor Ethernet connections The IP address of the S8500 s C-LAN or the IP address of an Ethernet port on the S8500 configured for processor Ethernet connections The IP address of the S8510 s C-LAN or the IP address of an Ethernet port on the S8510 configured for processor Ethernet connections The IP address of the S8710 s C-LAN and the IP address of alternate C-LAN boards connected to the S8710 The IP address of the S8720 s C-LAN and the IP address of alternate C-LAN boards connected to the S8720 The IP address of the S8730 s C-LAN and the IP address of alternate C-LAN boards connected to the S8730 Step 2: Removing the installation equipment Remove all equipment that you used to assist you in the installation process. This may include the CD-ROM drive, the software upgrade CDs, the laptop computer, and the modem (for installations without an S8300 module only). If you have an S8300 Server module installed in the G450, leave the modem connected to enable reporting of alarms to remote locations. Issue 4 May

80 After installation 80 Installation and Upgrades for the Avaya G450 Media Gateway

81 Chapter 7: Adding media modules and devices When adding new devices to the G450, consult your project manager for topology requirements for specific ports to be connected to specific devices. Adding a media module Various media modules including voice modules or WAN modules can be added to the Avaya G450 Media Gateway. Adding voice modules You can hot-swap voice modules. This means that you can add or remove a voice module in the Avaya G450 Media Gateway while the system is running, without any disruption to your network. Configuration of the G450 is not necessary when you add or remove a voice module. Configuration is only necessary when you add telephones, fax machines, and trunks to the new module. See Adding a telephone on page 83 and Adding a trunk on page 84. Some configuration of the Avaya Aura Communication Manager is necessary when you install an MM710, MM720, or MM722 media module. See Administrator s Guide for Avaya Aura Communication Manager, Also, for an MM710 or MM722, it is usually advisable to set the media module as the synchronization source of the G450. For information about setting the synchronization source of the G450, see Maintenance Commands for Avaya Aura Communication Manager, Media Gateways and Servers, Adding WAN modules You can hot-swap WAN modules. This means you can add or remove a WAN module in the Avaya G450 Media Gateway while the system is running, but the G450 resets when you add or remove the module. However, hot insertion and removal is not recommended in most cases. Because hot insertion or removal resets the G450, any translation and other data that is in the running configuration but has not been saved to the startup configuration will be lost. Issue 4 May

82 Adding media modules and devices There is no configuration necessary when you add or remove a WAN module. Configuration is only necessary when you add WAN lines to the new module. See Adding a WAN line on page 85. Adding a LAN device You must connect, configure and test the LAN device before adding the device to the Avaya G450 Media Gateway. For instructions on connecting a new LAN device, see Connecting a switch or a network data port on page 47. Configuring the LAN device on the G450 Configuration may be performed on site by connecting a laptop computer to the Console port or Services port of the G450, or remotely via a modem connected to the G450 or S8300. For information about connecting a laptop to the Services port, refer to Connecting a computer to the Services port on page 48. For information about preparing a modem, refer to Chapter 4: Connecting and enabling a modem for remote access on page 63. For information about configuration, refer to Chapter 5: Configuring the G450 on page 75. Recording LAN information for software configuration Before software configuration for the new LAN device takes place, gather the following information: The name and location of the owner of or person responsible for the LAN device The slot and port number on the Avaya G450 Media Gateway to which the LAN device connects. If the LAN device is connected to an IP telephone, note the extension of the telephone to which the LAN device connects, and the slot and port number on the G450 to which the telephone connects. Testing the LAN device After installation and configuration of the LAN device is complete, ping the IP address of the device to test the device s connectivity within the network and outside the network. 82 Installation and Upgrades for the Avaya G450 Media Gateway

83 Adding a telephone Adding a telephone You must connect, configure and test the telephone before adding the telephone to the Avaya G450 Media Gateway. Connecting the telephone To connect a new telephone, refer to the following sections: Connecting an IP telephone on page 48 Connecting an analog telephone on page 50 Connecting a DCP telephone to an MM712 or MM717 media module on page 52 Configuring the telephone on the G450 Configuration may be performed on site by connecting a laptop computer to the Console port or Services port of the G450, or remotely via a modem connected to the G450 or S8300. For information about connecting a laptop to the Services port, refer to Connecting a computer to the Services port on page 48. For information about preparing a modem, see Chapter 4: Connecting and enabling a modem for remote access on page 63. For information about configuration, see Chapter 5: Configuring the G450 on page 75. Recording telephone information for software configuration When you add a new telephone, note the following information for software configuration: Name and location of the owner of the telephone Model number of the telephone Extension of the telephone Slot and port number on the Avaya G450 Media Gateway to which the telephone connects Testing the telephone 1. Make outgoing calls from the telephone. Make sure you hear a dial tone when you pick up the receiver. Make sure you can make both an internal (within the local network) and an external (outside of the local network) call. 2. Make a call to the telephone from both within the network and outside of the network. Issue 4 May

84 Adding media modules and devices Adding a trunk You must order, connect, configure, and test the trunk before adding the trunk to the Avaya G450 Media Gateway. Ordering the trunk Make sure to install the trunk near the physical location of the Avaya G450 Media Gateway Make sure that the telephone service provider installs the trunk and verifies that the trunk is working properly before you contact the technician that is performing or supervising the configuration Note the telephone number of the trunk Special considerations when ordering an analog trunk When you order an analog trunk, there are several recommendations depending on your system s particular needs: For optimal functioning of the Emergency Transfer Relay feature, it is recommended to use a loop-start trunk For voice mail systems in the United States, it is recommended to use a ground start trunk to ensure that calls are properly disconnected when the outside caller disconnects For access to voice mail systems in the United States, it is recommended to use a ground start trunk to ensure that calls are properly disconnected when the outside caller disconnects. Ground start trunks may be provided via the MM711 media module. Request conditioned lines to ensure satisfactory voice quality and trunking interactions Connecting the trunk To connect a new trunk, see one of the following sections: Connecting an analog trunk on page 53 Connecting an E1/T1 trunk on page 54 Connecting an ISDN BRI trunk on page Installation and Upgrades for the Avaya G450 Media Gateway

85 Adding a WAN line Configuring the trunk on the G450 Configuration may be performed on site by connecting a laptop computer to the Console port or Services port of the G450, or remotely via a modem connected to the G450 or S8300. For information about connecting a laptop to the Services port, refer to Connecting a computer to the Services port on page 48. For information about preparing a modem, see Chapter 4: Connecting and enabling a modem for remote access on page 63. For information about configuration, see Chapter 5: Configuring the G450 on page 75. Recording trunk information for software configuration When you add a new trunk, note the following information for software configuration: Slot and port number on the Avaya G450 Media Gateway to which the trunk connects Telephone number of the trunk Testing the trunk 1. Make outgoing calls from the trunk. Ask the technician that is performing or supervising the configuration for instructions how to access the trunk. Make sure you can make both an internal (within the local network) and an external (outside of the local network) call. 2. Make a call into the G450 trunk. Adding a WAN line You must order, connect, configure and test the WAN line before adding the line to the Avaya G450 Media Gateway. Ordering the WAN line If you need to order the WAN line, make sure that the service provider installs the line near the physical location of the G450 and verifies that the line is working before you configure the WAN on the G450. Issue 4 May

86 Adding media modules and devices Connecting the WAN line To connect a WAN line, see Step 3: Connecting to the Wide Area Network (WAN) on page 57. Configuring the WAN line on the G450 Configuration may be performed on site by connecting a laptop computer to the Console port or Services port of the G450, or remotely via a modem connected to the G450 or S8300. For information about connecting a laptop to the Services port, refer to Connecting a computer to the Services port on page 48. For information about preparing a modem, see Chapter 4: Connecting and enabling a modem for remote access on page 63. For information about configuration, see Chapter 5: Configuring the G450 on page 75. Recording WAN information for software configuration When you add a new WAN line, note the following information for software configuration: Slot and port number on the Avaya G450 Media Gateway to which the WAN line connects Testing the WAN link After installation of the WAN line is complete, test the link by verifying that the SIG LED for the port to which the link connects is lit. It is also recommended that you ping the IP address of a device using the WAN line and perform a trace route test in order to test connectivity with the network and outside the network. Adding an Avaya Partner Contact Closure Adjunct To install an Avaya Partner Contact Closure Adjunct, follow the instructions in Step 5: Installing the Avaya Partner Contact Closure Adjunct on page Installation and Upgrades for the Avaya G450 Media Gateway

87 Chapter 8: Upgrading and replacing Field Replaceable Units You can add or remove VoIP modules, the fan tray, or a power supply unit. You can also add or remove components of the upgrade memory kit. Refer to Equipment List on page 265 for ordering information. There are two hardware versions of the G450, referred to as G450 1.x and G450 2.x. 1.x and 2.x refer to the hardware suffix of the G450 which is printed on the label displayed on the rear of the G450 chassis. In cases where the instructions differ depending on the G450 version, instructions are given for both versions. Adding or removing G450 main board modules You can add or remove VoIP modules in the G450 main board. To do so, you must pull out the G450 main board. The G450 supports hot insertion and removal of the main board without power drop. However, all services are suspended while the G450 main board is out, and all calls passing through the gateway are disconnected. Any translation and other data that is in the running configuration but has not been saved to the startup configuration is lost. ELECTROSTATIC ALERT: CAUTION: ELECTROSTATIC ALERT: Hold the module only by the edges to avoid damage from static electricity. Do not touch the top or bottom of the circuit board. If possible, wear a wrist-strap and use an anti-static bag.! CAUTION: The connector pins can be bent or damaged if the module is handled roughly, or if misaligned and then forced into position. Consult your project manager before adding or removing VoIP modules in the G450. Issue 4 May

88 Upgrading and replacing Field Replaceable Units Removing and inserting the G450 main board 1. To remove the G450 main board: a. Unscrew the two captive screws, one at each side of the G450 main board front panel. b. Open the latches on both sides of the main board. c. Grasp the latches and pull out the main board from its slot. d. Place the main board carefully on a table. 2. To insert the G450 main board: a. Open the latches on both sides of the slot. b. Insert the G450 main board vertically into the slot. c. Push the main board in until the latches begin to close. d. Close and tighten the two captive screws on the front panel and then tighten the latches. e. Use the show platform mainboard CLI command to make sure the G450 is working properly. Figure 31: Removing and inserting the G450 main board Adding or removing VoIP modules: MP20 and MP80 The G450 main board has four slots for VoIP engines. Each slot can accommodate either an MP20 (Media Processor 20) module or an MP80 (Media Processor 80) module. An MP20 provides 20 channels, and an MP80 provides 80 channels. The G450 supports a maximum of 240 active channels. Therefore, the following number of active channels can be supported: 20, 40, 60, 80, 100, 120, 140, 160, 180, 200, or 240. Note that 220 channels cannot be supported. 88 Installation and Upgrades for the Avaya G450 Media Gateway

89 Adding or removing G450 main board modules ELECTROSTATIC ALERT: ELECTROSTATIC ALERT: Hold modules only by the edges to avoid damage from static electricity. Do not touch the top or bottom of the circuit board. If possible, wear a wrist-strap and use an anti-static bag.! CAUTION: CAUTION: The connector pins can be bent or damaged if the module is handled roughly, or if misaligned and then forced into position. There is no configuration necessary when you install an MP20 or MP80 module. 1. To insert an MP20 or MP80 module: a. Locate the MP20 or MP80 module slot. The location differs depending on the hardware version of the G450 (see Figure 32 and Figure 33). Figure 32: Location of MP20 and MP80 module slots in a G450 1.x Figure notes: 1. MP20 or MP80 module slot 2. MP20 or MP80 module slot 3. MP20 or MP80 module slot 4. MP20 or MP80 module slot Issue 4 May

90 Upgrading and replacing Field Replaceable Units Figure 33: Location of MP20 and MP80 module slots in a G450 2.x Figure notes: 1. MP20 or MP80 module slot 2. MP20 or MP80 module slot 3. MP20 or MP80 module slot 4. MP20 or MP80 module slot b. Position the MP20 or MP80 module at a 45 degree angle to the main board, and start inserting it into an MP20 or MP80 slot (see Figure 34 and Figure 35). 90 Installation and Upgrades for the Avaya G450 Media Gateway

91 Adding or removing G450 main board modules Figure 34: Adding or removing an MP20 or MP80 module in a G450 1.x Issue 4 May

92 Upgrading and replacing Field Replaceable Units Figure 35: Adding or removing an MP20 or MP80 module in a G450 2.x c. Push the module in all the way. Do not use too much force. d. Flatten the module so it is flush with the main board. The latches at both sides click shut. e. After powering up, use the show platform mainboard CLI command to make sure everything is OK. 2. To remove an MP20 or MP80 module: a. Open the latches on both sides of the module slot. The module lifts up. b. Pull out the module. Touch the module only at the edges. Replacing the fan tray The fan system is field replaceable. It is mounted on a fan tray that can be replaced as one unit. 92 Installation and Upgrades for the Avaya G450 Media Gateway

93 Replacing a power supply unit The G450 supports hot swap of the fan tray. There is no need to power down or reset the G450 when replacing a faulty fan tray unit. Prepare the new fan tray for insertion before removing the current the fan tray: take the new fan tray out of its package and place it nearby. Important:! Important: Replace the fan tray within one minute, to avoid overheating the G450. If the G450 exceeds its allowed heat level, it shuts down. If you remove and replace the fan tray, do not remove it again before waiting at least five minutes. Figure 36: Replacing the fan tray 1. To remove the fan tray: a. Unscrew the two captive screws on the front panel of the fan tray. b. Grasp the screws and pull the fan tray out of its slot. 2. To insert the fan tray: a. Insert the fan tray all the way into the slot. b. Close and tighten the two captive screws on the front panel. The fans start operating immediately. c. Wait one minute and then use the show platform fans CLI command to make sure everything is OK. Replacing a power supply unit The G450 provides full redundant, load sharing power supply units (1 + 1). A single power supply unit provides sufficient power for any G450 configuration. If you choose to install two power supply units, they operate in a load sharing mode. Issue 4 May

94 Upgrading and replacing Field Replaceable Units The G450 supports hot swap of the power supply unit. Even if you have only one PSU unit installed, there is no need to power down or reset the G450 when replacing a faulty power unit. You can install the replacement PSU in the second PWR slot, and it will become the active PSU once you remove the faulty PSU. Figure 37: Replacing a power supply unit 1. To remove a power supply unit: a. Disconnect the G450 power cable from the mains socket. b. Disconnect the G450 power cable from the power connector, located on the front panel of the power supply unit, at the rear of the G450. c. Loosen the two captive screws, one on each side of the power supply unit. d. Grasp the two side handles and pull the power supply unit out of its slot. 2. To insert a power supply unit: a. Position the power supply unit before the opening and engage both sides of the unit in the interior guides. b. Slide the power supply unit slowly into the chassis, maintaining an even pressure to assure that the unit does not become twisted or disengaged from the guides. c. Close and tighten the two captive screws on the front panel. d. Connect the power cable to the power connector on the power supply unit. e. Plug the power cable into a mains socket. f. After powering up, use the show platform power CLI command to make sure everything is OK. The upper PSU is referred to as PSU #1 in the CLI, and the lower PSU is PSU #2. 94 Installation and Upgrades for the Avaya G450 Media Gateway

95 Installing the upgrade memory kit Installing the upgrade memory kit The upgrade memory kit enables increasing the number of announcement files on the G450 from 256 to 1024, by storing them on a removable compact flash. This also increases the total amount of announcement time from 45 minutes to four hours. Since the announcements are played from RAM, you must also increase RAM. The upgrade memory kit therefore consists of: 1 GB compact flash memory card Two RAM cards. One is intended for use in a G450 1.x, and the other is intended for use in a G450 2.x. Inserting or replacing a RAM card in the G450 The G450 has two RAM slots. The basic configuration includes one 256 MB RAM card. The slots are located on the G450 main board. You must pull out the main board to remove or insert a memory card. The G450 supports hot insertion and removal of the main board without power drop. However, all services are suspended while the G450 main board is out, and all calls passing through the gateway are disconnected. Any translation and other data that is in the running configuration but has not been saved to the startup configuration is lost. To increase RAM memory in the gateway: In the G450 1.x, insert the 256 MB RAM card provided in the kit into the second RAM slot. In the G450 2.x, remove the RAM card from the main board and replace it with the 512 MB RAM card provided in the kit. These procedures include the following steps: 1. Removing the G450 main board. See Removing and inserting the G450 main board on page Upgrading RAM memory: For a G450 1.x see Inserting a G450 1.x RAM card on page 96. For a G450 2.x see Replacing the G450 2.x RAM card on page Reinserting the G450 main board. See Removing and inserting the G450 main board on page 88. Issue 4 May

96 Upgrading and replacing Field Replaceable Units Inserting a G450 1.x RAM card ELECTROSTATIC ALERT: Hold the module only by its edges to avoid damage from static electricity. Do not touch the top or bottom of the circuit board. If possible, wear a wrist-strap and use an anti-static bag. 1. Locate the empty RAM slot (see Figure 38). 2. Make sure the white latches at either side of the empty RAM slot are open outwards. 3. Insert the 256 MB RAM card provided in the kit into the RAM slot and push down, until the two latches on either side of the card lock into place. ELECTROSTATIC ALERT: Figure 38: Inserting a RAM card in a G450 1.x 96 Installation and Upgrades for the Avaya G450 Media Gateway

97 Installing the upgrade memory kit To remove a RAM card, open the latches on both sides of the RAM slot housing the RAM card. The RAM card lifts up. Pull out the RAM card. Replacing the G450 2.x RAM card ELECTROSTATIC ALERT: Hold the module only by its edges to avoid damage from static electricity. Do not touch the top or bottom of the circuit board. If possible, wear a wrist-strap and use an anti-static bag. 1. Locate the RAM slot housing the RAM card (see Figure 39). 2. Open the latches on both sides of the RAM slot. The RAM card lifts up. 3. Pull out the 256 RAM card. 4. Insert the 512 RAM card provided in the kit into the RAM slot, and push in all the way. Do not use too much force. 5. Flatten the RAM card so it is flush with the main board. The latches at both sides click shut. ELECTROSTATIC ALERT: Issue 4 May

98 Upgrading and replacing Field Replaceable Units Figure 39: Replacing a RAM card in a G450 2.x Inserting or removing a compact flash memory card The G450 supports hot insertion and removal of a compact flash memory card without power drop, provided the compact flash is not in use when you remove it. Inserting a compact flash memory card 1. Remove the blank plate covering the compact flash memory card slot, located in the center of the main board front panel. 2. Position the compact flash memory card so that the vendor name is facing up and the connector is pointing toward the G450, and gently insert it into the compact flash slot. 3. After installing the compact flash memory card and the additional 256 MB RAM card, the announcement files are not automatically moved from the internal flash to the compact flash. To move them: a. Make sure the gateway is registered to CM. 98 Installation and Upgrades for the Avaya G450 Media Gateway

99 Installing the upgrade memory kit b. At the CM, set enable CF to y in the change media-gateway screen. c. In the SAT interface of the CM, enter enable announcement-board. d. The announcement files are copied from internal flash to the compact flash, and the yellow CARD IN USE LED associated with the compact flash lights up. 4. Use the show platform mainboard G450 CLI command to verify that everything is OK. In the command output, the lower RAM slot is referred to as Memory socket #1, and the upper RAM slot is Memory socket #2. A G450 1.x with increased memory displays, for example: MEMORY SOCKET # Type Serial Number Manufacture Part Num Faults MEMORY SOCKET # Type Serial Number Manufacture Part Num Faults : 256MB DDR SDRAM memory module with ECC : 749f5c9f : 9VDDT3272AY-335G4 : No Fault Messages : 256MB DDR SDRAM memory module with ECC : 749f5cb4 : 9VDDT3272AY-335G4 : No Fault Messages A G450 2.x with increased memory displays, for example: MEMORY SOCKET # Type Serial Number Manufacture Part Num Faults MEMORY SOCKET # Type Serial Number Manufacture Part Num Faults : 512MB DDR SDRAM memory module : f : 9VDDT3272AY-335G4 : No Fault Messages : UNKNOWN : UNKNOWN : UNKNOWN : UNKNOWN Removing a compact flash memory card After installing a compact flash memory card, you may decide to remove it for one of several reasons. The following sections provide instructions for safe removal of a compact flash memory card in each possible scenario. Replacing a compact flash memory card with a different compact flash memory card holding a different set of announcements Issue 4 May

100 Upgrading and replacing Field Replaceable Units Replacing a compact flash memory card while retaining the current announcements. You may wish to do this because the current compact flash memory card failed, or you want to have two copies of the announcement files, or you want to use a faster compact flash card. Downgrading from a compact flash to internal flash memory Replacing a compact flash memory card with a different compact flash memory card 1. At the SAT interface of the CM, enter disable announcement-board. Important:! Important: If you do not enter the SAT command disable announcement-board, then, when you insert the new compact flash, its contents will be overwritten by the contents of the old compact flash. 2. Make sure the yellow CARD IN USE LED associated with the compact flash is not flashing. WARNING:! WARNING: If a compact flash is removed while it is in use, the announcement files on the compact flash may become corrupted and the G450 may reset, causing all announcement files in RAM to be lost. 3. Remove the compact flash memory card. 4. Insert the new compact flash memory card into the compact flash slot. 5. At the SAT interface of the CM, enter enable announcement-board. Replacing a compact flash memory card while retaining the current announcements WARNING: 1. Make sure the yellow CARD IN USE LED associated with the compact flash is not flashing.! WARNING: If a compact flash is removed while it is in use, the announcement files on the compact flash may become corrupted and the G450 may reset, causing all announcement files in RAM to be lost. 2. Remove the compact flash memory card. 3. Insert the new compact flash memory card into the compact flash slot. The announcement files of the old compact flash are written to the new compact flash. Downgrading from a compact flash to internal flash memory You can downgrade from using up to 1024 announcements on a compact flash to using up to 256 announcements on the internal flash. 100 Installation and Upgrades for the Avaya G450 Media Gateway

101 Installing the upgrade memory kit WARNING:! WARNING: The internal flash can only store up to 256 announcement files, totaling no more than 45 minutes. 1. Backup the announcements from the compact flash to a USB device by entering the G450 command backup config usb usb-device backup-name announcements-compact-flash. If you have only a few announcement files, you can use the G450 command copy announcement-file usb to copy them one by one. 2. At the SAT interface of the CM, enter disable announcement-board, and then set enable CF to n in the change media-gateway screen. 3. Remove the compact flash memory card. 4. Optionally remove the second RAM card. 5. At the SAT interface of the CM, enter enable announcement-board. 6. Make sure there are no more than 256 announcement files in the backup. If the number of announcement files exceeds 256, manually delete as many as necessary in the backup directory. 7. Restore the announcements from the USB device to internal flash by entering the G450 command restore usb usb-device backup-name announcements-internal-flash. If you copied the announcement files one by one, you can restore them one by one using the G450 command copy ftp announcement-file. 8. Screw on the blank plate to cover the compact flash slot. Issue 4 May

102 Upgrading and replacing Field Replaceable Units 102 Installation and Upgrades for the Avaya G450 Media Gateway

103 Chapter 9: Upgrading the Avaya Aura Communication Manager software If your Avaya G450 Media Gateway includes an Avaya S8300 Server, it might be necessary to upgrade the Avaya Aura Communication Manager software. Upgrading the software can be performed in one of the following ways: Remote configuration via Telnet upgrade the software remotely via Telnet. In this scenario, a modem is required at the local site. Refer to Chapter 4: Connecting and enabling a modem for remote access on page 63. Local configuration with S8300 Media Gateway upgrade the software at the site, using a laptop computer and a CD-ROM drive connected to the S8300 Media Gateway Remote configuration via network upgrade the software remotely via a network connection Upgrading the software using a CD-ROM drive The upgrade software is usually installed from a CD-ROM drive connected to the S8300. If the upgrade is performed locally, you might need to provide a laptop and a USB CD-ROM drive. If the upgrade is performed from a remote location, you must connect a USB CD-ROM drive to the S8300 and insert the upgrade CD-ROM in the CD-ROM drive. You also might need to connect a modem. This depends on the method used to perform the upgrade. For a software upgrade on an Avaya G450 Media Gateway with an S8300 Server, use a USB modem. See USB modems supported by the S8300 on page 154 for a list of USB modems supported by the S8300. Local configuration with S8300 Media Gateway Upgrade the software at the site, using a laptop computer and a CD-ROM drive connected to the S8300 Media Gateway. 1. Connect the modem to a working telephone line. Note the telephone number of the line to which you connect the modem, so that you can provide the number to the technician who is performing or supervising the configuration. Issue 4 May

104 Upgrading the Avaya Aura Communication Manager software 2. Connect the USB modem to either of the two USB ports in the Avaya S8300 Server. You may be required to enable the modem and port. For instructions on enabling the modem, see Chapter 4: Connecting and enabling a modem for remote access on page Connect a USB CD-ROM drive to the free USB port on the Avaya S8300 Server. Then, insert the CD-ROM provided by Avaya into the CD-ROM drive. Upgrading the software without a CD-ROM drive You can upgrade the Avaya Aura Communication Manager software without a CD-ROM drive by downloading the upgrade software or installing it from a laptop computer. Remote configuration Remote configuration via Telnet upgrade the software remotely via Telnet. In this scenario, a modem is required at the local site. See Chapter 4: Connecting and enabling a modem for remote access on page 63. Remote configuration via network upgrade the software remotely via a network connection Performing the upgrade You can upgrade the S8300 using the Software Update Manager or the Manage Software option in the Maintenance web pages. For information about upgrading S8300 firmware using the Software Upgrade Manager, see the Avaya Software Update Manager User Guide, For information about using the Maintenance web pages, refer to Accessing the Maintenance web pages on page Installation and Upgrades for the Avaya G450 Media Gateway

105 Chapter 10: Upgrading the G450 firmware Software used to control the Avaya G450 Media Gateway itself and media modules installed on the G450 is called firmware. You can upgrade the firmware on the Avaya G450 Media Gateway and media modules using various different tools, each suitable for specific types of installation. The G450 firmware also includes the firmware for the MM340 and MM342 media modules. Upgrading G450 firmware using Avaya Software Update Manager You can use Avaya Software Update Manager to view your network inventory and the firmware vintages of devices on your network. Avaya Software Update Manager can also check the software versions currently in use against the latest versions available from Avaya and recommend updates when a newer version is available. Based on this information, you can download new firmware to multiple network devices simultaneously from a single management station, ensuring all devices are updated. You can use Avaya Software Update Manager to take a new release from Avaya's website and store it on your hard disk for subsequent downloading to the appropriate devices. Avaya Software Update Manager is a server application hosted on the Avaya Network Management server. The server stores all the software retrieved from the Web and can download the software to appropriate devices. You may also copy files containing embedded software to the server. You can reach the server locally or via remote access, so you can update the software on your devices from anywhere in the world. Avaya Software Update Manager is part of the Integrated Management Enterprise Package which is an entitlement for all Avaya Aura Communication Manager non-introductory offers. For information about using Avaya Software Update Manager, see the Avaya Software Update Manager User Guide, Issue 4 May

106 Upgrading the G450 firmware Upgrading G450 firmware from the primary controller For a G450 without an S8300 or for a G450 with an S8300 installed as an LSP, you can upgrade G450 firmware from the remotely located primary controller using the Upgrade Tool. The primary controller may be an S8300, S85XX, or S87XX server. If the G450 includes an LSP, you can also use the Upgrade Tool to upgrade the S8300 software on the LSP. For information about using the Upgrade Tool, see Job Aid: Upgrade Tool and Worksheets, You can also refer to the guide for the primary controller for information about upgrading firmware from the primary controller. See Upgrading, Migrating, and Converting Avaya Servers and Gateways, Upgrading G450 firmware using Gateway Installation Wizard (GIW) 1. Prepare installation worksheets. See Preparing installation worksheets on page Download GIW from the Avaya Support website (support.avaya.com/avayagiw) to the laptop computer. The laptop should be running Windows 2000 or Windows XP to support GIW. 3. Set up a TFTP server on the G450 network. See Setting up a TFTP server on page 111. The GIW runs the CLI commands on the G450 so the G450 can obtain the files from the TFTP server. 4. Download the G450 firmware files to the TFTP server. See Downloading G450 firmware files to a local TFTP server on page Run GIW to perform the upgrade. For instructions on performing the upgrade, see Appendix D: Running the Gateway Installation Wizard (GIW) on page 189. This upgrade must be done locally. You can only use GIW to upgrade firmware on a G450 that does not contain an S Installation and Upgrades for the Avaya G450 Media Gateway

107 Upgrading G450 firmware and Avaya Aura Communication Manager software using Avaya Installation Upgrading G450 firmware and Avaya Aura Communication Manager software using Avaya Installation Wizard (IW) For a G450 with an S8300B installed, you can use Avaya IW to upgrade G450 firmware and Avaya CM software. You can run Avaya IW from a remote location if the software is loaded locally. You can point your browser to the IP address of the S8300B if you are in the customer network or via the modem connection. During initial installation of a G450 you cannot use the Avaya IW to upgrade the S8300. Use the Software Upgrade Manager instead (see the Avaya Software Update Manager User Guide, ). 1. Prepare installation worksheets. See Preparing installation worksheets on page Place the upgrade software and firmware files on a laptop. These files are on the Avaya Aura Communication Manager CD-ROM. To upgrade the S8300 Server software and G450 firmware, insert the Communication Manager CD-ROM into a CD-ROM drive connected to a laptop. Alternatively, you can upload the individual files to the hard drive of the laptop. For more details, see Job Aid: Avaya Installation Wizard, The CD-ROM may not contain the latest firmware. Check the Avaya Support website for the latest firmware versions and compare these with the versions in the directory. If the CD-ROM does not contain the latest versions, download the latest versions from the Avaya Support website to the laptop. 3. Upgrade the S8300 Server using the Avaya IW. For more details, see Job Aid: Avaya Installation Wizard, This procedure also copies the G450 firmware as an RPM (Red Hat Package Manager) file from the Communication Manager CD-ROM into the /tftproot directory on the S Connect the laptop to the services port of the S8300 Server. 5. Access Avaya IW. See Accessing Avaya IW on page Run Avaya IW to perform the required upgrades: See Upgrading an existing MGC on page 159 for instructions for upgrading Avaya CM software See Firmware configuration on page 171 for instructions for upgrading G450 firmware Issue 4 May

108 Upgrading the G450 firmware Upgrading G450 firmware using the CLI via FTP/TFTP You can upgrade firmware via FTP/TFTP using the CLI. You can perform the upgrade remotely via a modem connection, but the upgrade files must first be downloaded to an FTP or TFTP server on the LAN connected to the G Prepare installation worksheets. See Preparing installation worksheets on page Set up an FTP or TFTP server on the LAN connected to the G450. For information about setting up a TFTP server, see Setting up a TFTP server on page 111. If you use an FTP server, the G450 prompts you for a username and password when you enter a command to transfer a file. Also, when opening an FTP connection to the S8300, all anonymous FTP file transfers are restricted to the /var/home/ftp/pub directory. Permission for anonymous FTP users to create files in other directories is denied. 3. Download the firmware files to the FTP or TFTP server. See Downloading G450 firmware files to a local TFTP server on page 111 or Installing firmware from the TFTP server on the S8300 Server on page Connect to the G450 via modem or via the Console port on the front panel. For information about connecting and enabling a modem for remote access, see Chapter 4: Connecting and enabling a modem for remote access on page Run CLI commands. See CLI commands for upgrading G450 firmware via FTP/TFTP on page 108. CLI commands for upgrading G450 firmware via FTP/TFTP You can use CLI commands to upload an upgrade file to the G450. For each of these commands, include the full path of the file and the IP address of the FTP or TFTP host as parameters. You must use the specific path to the file on the FTP or TFTP server according to the home directory of the service (FTP or TFTP) that you are using. When you enter the command, the CLI prompts you for a username and password. Use the copy ftp EW_archive command to upgrade the Java applet for Avaya G450 Manager software from an FTP server Use the copy ftp module command, followed by the module number of the module you want to upgrade, to upgrade the firmware on a media module from an FTP server Use the copy ftp SW_imageA command to upgrade the G450 firmware into Bank A from an FTP server Use the copy ftp SW_imageB command to upgrade the G450 firmware into Bank B from an FTP server 108 Installation and Upgrades for the Avaya G450 Media Gateway

109 Upgrading G450 firmware using the CLI via FTP/TFTP Use the copy tftp EW_archive command to upgrade the Java applet for Avaya G450 Manager software from a TFTP server Use the copy tftp module command, followed by the module number of the module you want to upgrade, to upgrade the firmware on a media module from a TFTP server Use the copy tftp SW_imageA command to upgrade the G450 firmware into Bank A from a TFTP server Use the copy tftp SW_imageB command to upgrade the G450 firmware into Bank B from a TFTP server Example upgrade via FTP/TFTP using the CLI To upgrade the firmware of an MM712 media module in slot 3 from a TFTP server with the IP address , where the home directory is c:\home\ftp\ and the upgrade file is located in the directory c:\home\ftp\version, use the following command: copy tftp module \version\mm712v51.fdl When uploading firmware from the S8300, use only the file name, without the directory path, in the command line. Otherwise, the procedure will fail. For instance, in the example above, you must use the following command: copy tftp module mm712v51.fdl When uploading firmware from the S8300 using TFTP, you may need to enable TFTP service in the Set LAN Security parameters of your web server. The following example uploads a firmware version with the path and file name C:\g450.net from an FTP server with the IP address to Bank A of the G450: copy ftp SW_imageA C:\g450.net Preparing installation worksheets Before you perform the upgrade, you must enter the names of the target software and firmware versions that you need to install in the software and firmware upgrade worksheet. If you will need to set up a TFTP server, you also need to plan the TFTP server IP address, login, and password. Issue 4 May

110 Upgrading the G450 firmware Entering values in Server Values worksheet Enter software and firmware upgrade file names in the following table: Table 6: Software and firmware upgrade file names Items for Upgrading New file name for target File for LSP and primary controller (not used with Gateway Installation Wizard or for individual files) G450 Processor G450 Device Manager MM710 E1/T1 media module MM711 Analog Port/Trunk media module MM712 DCP media module MM714 Analog Port/Trunk media module MM714B Analog Port/Trunk media module MM716 Analog Port/Trunk media module MM port DCP media module MM720 BRI media module MM722 BRI Trunk media module Enter the TFTP server information in the following table: Table 7: Global Settings for TFTP Server TFTP Server IP Address TFTP Server Directory 110 Installation and Upgrades for the Avaya G450 Media Gateway

111 Upgrading G450 firmware using the CLI via FTP/TFTP Setting up a TFTP server To load individual firmware files on an Avaya G450 Media Gateway, you must place the files on a PC connected to the customer s LAN or on an S8300 Server in the customer s network. Later, you will log onto the G450 and use its TFTP capability to download the new firmware. If you can use an S8300 Server to stage the firmware, see Installing firmware from the TFTP server on the S8300 Server on page 112. If not, a TFTP server must be set up on the LAN. A Linux or Unix TFTP server should be used only if a Linux or Unix TFTP server already exists on the local network. In this case, download the appropriate files to your laptop and give it to the customer for proper placement and execution. Downloading G450 firmware files to a local TFTP server 1. Access the website. 2. Navigate to G450 Media Gateway downloads. 3. Locate the file names that match the files listed in your installation worksheet. See Table 8 for sample firmware file names. 4. Double-click the file name of the file you want to download. A File Download window appears. 5. Select Save this file to disk. 6. Save the file to directory on the TFTP server on the local LAN that was created for this purpose. See Setting up a TFTP server on page 111. If you are performing the upgrade using the G450 s Command Line Interface (CLI) or the Upgrade Tool, you can place the upgrade files on an FTP server. However, the GIW requires that the files be placed on a TFTP server. Use WinZip or another zip file tool to unzip the file, if necessary, before you copy the file to the TFTP server. Issue 4 May

112 Upgrading the G450 firmware Table 8: Sample Software and Firmware File names Component File name Example G450 Processors G450 Processor G450 Device Manager media modules MM710 E1/T1 media module MM711 Analog Port/Trunk media module (version 6 or earlier) MM711 Analog Port/Trunk media module (version 7) MM711 Analog Port/Trunk media module (version 20 or later) MM712 DCP media module MM714 Analog Port/Trunk media module MM714B Analog Port/Trunk media module MM716 Analog Port/Trunk media module MM717 DCP media module MM720 BRI media module MM722 BRI media module g450_sw_21_11_0.bin g450_emweb_1_0_7.bin mm710v3.fdl mm711v16.fdl mm711h7v21.fdl mm711h20v54.fdl mm712v14.fdl mm714v5.fdl mm714h10v93.fdl mm716v80.fdl mm717v3.fdl mm720v1.fdl mm722v3.fdl Installing firmware from the TFTP server on the S8300 Server Instead of using a separately configured TFTP server on the LAN, you can use the TFTP server capability of an S8300 Server to stage the firmware for upgrading the G450. To do this, you must copy the individual firmware files to the /var/home/ftp/pub directory on the S8300 Server using the Download Files web page on the S8300 Server. You must then copy the files to the /tftpboot directory of the S8300 Server. After copying the files to the /tftpboot directory, you can use the GIW or the Upgrade Tool to install the files to the G450 or its media modules by specifying the S8300 Server s IP address as the TFTP server containing the new firmware files. 112 Installation and Upgrades for the Avaya G450 Media Gateway

113 Upgrading G450 firmware using the CLI via a USB device You only have to do this if you have not upgraded the S8300 first or if you did upgrade it first and found that the gateway files on the Communication Manager CD were out of date. Otherwise, when you upgrade the S8300, the files appear in the /tftpboot directory automatically. Copying firmware files to the /tftpboot directory of an S8300 Server 1. Use Telnet, Avaya Site Administration, or another tool to access the S8300 Server command line. 2. Log in as craft. 3. At the Linux prompt, type cd /var/home/ftp/pub and press <Enter>. The Linux prompt reappears. The current directory has changed to /var/home/ftp/pub. 4. At the Linux prompt, type mv <firmware_filename> /tftpboot, and press <Enter> to move the firmware file to the /tftpboot directory. To move multiple firmware files (most firmware files have an.fdl suffix), use the command mv *.fdl /tftpboot. The Linux prompt reappears. The firmware file has been moved to the /tftpboot directory. If you copy the firmware using the cp command, remove the files from the /var/home/ftp/pub directory after you have copied them. 5. Repeat step 4, if necessary, for each firmware file you want to install. 6. At the Linux prompt, type cd /tftpboot. The Linux prompt reappears. The current directory has changed to /tftpboot. 7. At the Linux prompt, type ls, and press <Enter>. A list of files in the directory appears. 8. Check the directory to make sure the firmware files you want to install are listed. Upgrading G450 firmware using the CLI via a USB device You can upgrade firmware via a USB mass storage device using the CLI. The upgrade files must first be downloaded to a local PC. 1. Prepare installation worksheets. See Preparing installation worksheets on page Download the firmware files to a PC. See Downloading G450 firmware files to a local PC on page Insert a USB mass storage device into the PC s USB port, and copy the firmware files to the USB mass storage device. 4. Remove the USB mass storage device from the PC, and insert it into a G450 USB port. 5. Run CLI commands to copy the firmware files from the USB mass storage device to the G450. See CLI Commands for upgrading G450 firmware via a USB device on page 114. Issue 4 May

114 Upgrading the G450 firmware CLI Commands for upgrading G450 firmware via a USB device You can use CLI commands to upload an upgrade file from a USB mass storage device to the G450. You must use the specific path to the file on the USB mass storage device. Use the copy usb EW_archive command to upgrade the Java applet for Avaya G450 Manager software from a USB mass storage device Use the copy usb module command, followed by the slot number of the module you want to upgrade, to upgrade the firmware on a media module from a USB mass storage device Use the copy usb SW_imageA command to upgrade the G450 firmware into Bank A from a USB mass storage device Use the copy usb SW_imageB command to upgrade the G450 firmware into Bank B from a USB mass storage device Example upgrade using the CLI via a USB device To upgrade the firmware of an MM712 media module in slot 3 from a USB mass storage device where the upgrade file is located in the directory \temp\, use the following command: copy usb module usb-device0 \temp\mm712v51.fdl 3 Downloading G450 firmware files to a local PC 1. Access the website. 2. Navigate to G450 Media Gateway downloads. 3. Locate the file names that match the files listed in your installation worksheet. See Table 8 for sample firmware file names. 4. Double-click the file name of the file you want to download. A File Download window appears. 5. Select Save this file to disk. 6. Save the file to a directory on the local PC. Use WinZip or another zip file tool to unzip the file, if necessary, before you copy the file to the PC. 114 Installation and Upgrades for the Avaya G450 Media Gateway

115 Chapter 11: Upgrading IP phone configuration and firmware files The Avaya G450 Media Gateway supports Trivial File Transfer Protocol (TFTP) downloading of configuration files and firmware files for IP phones. TFTP can be used to download image files, upgrade scripts, and settings files to IP phones. The local TFTP server stores the files and supports requests to read files from the its outgoing directory for phone images and scripts. You can use CLI procedures for downloading the files for IP phone upgrade from the G450 TFTP server. You can also upgrade IP phones using the S8300. For more details, refer to TFTP_HTTP_Download_External_ pdf IP telephones supported by the local TFTP Server feature H.323: SW 4602SW SW 4612/ SW 4621SW 4622SW 4690 Issue 4 May

116 Upgrading IP phone configuration and firmware files SIP: SIP phone: 4602 SIP 4602SW 4602SW+ 4610SW 4620SW 4621SW IP telephones not supported by the local TFTP Server feature SW If you have an S8300 installed in the G450, you can alternatively upgrade IP phones using the CM web pages. You can also upgrade IP phones using Avaya IW or GIW, as described in Appendix C: Running the Avaya Installation Wizard (Avaya IW) on page 155 and Appendix D: Running the Gateway Installation Wizard (GIW) on page 189. An alternative tool, the Avaya Software Update Manager (4.0 or higher), is a GUI application that greatly simplifies the IP phone upgrade process, avoiding the need to know the file names of the necessary upgrade files for each IP phone type. For further information, see Avaya Software Update Manager User Guide, The IP address of the TFTP server is the PMI. Administering the upgrade When using supported IP phones with the G450, the IP phones require the downloading of the settings file and the upgrade scripts. These files are stored in the script banks in NVRAM and are preserved in the event of a reset or power failure. There are two script banks. 116 Installation and Upgrades for the Avaya G450 Media Gateway

117 Administering the upgrade In addition, each phone can have a booter application and a phone application. There are four banks that can store up to two phone images (booter and phone application files) at any given time. Since the image files are stored in RAM, a reset or power failure erases these files. The image files are used only for upgrading the IP phone, so there is no need to store them permanently. However, the scripts are used by the IP phones when they are reset, and are therefore stored in NVRAM. You can upgrade up to two types of phones and then release the banks for use with another IP phone type. There are cases where the image files are the same for different IP phone types. In these cases, you can download the image files once for the IP phones that use the same image. The scripts are global to all the supported IP phone images. You can download and then upload setting script files in order to update their content. It is not recommended to change the upgrade script. By default, the RAM allocation for TFTP server is 10 MB. You can increase the RAM allocation for TFTP server to up to MB at the expense of the Sniffer cache application. The maximum RAM for both applications is 12 MB. There are four image banks, supporting two IP phone images in RAM, provided the combined file sizes do not exceed the RAM allocation for TFTP server. The maximum size for a booter application or phone application file is 4.5 MB. Thus, it is possible that in some cases, the allocation may only suffice for one complete IP phone image and not two. CAUTION:! CAUTION: To activate a change in RAM allocation to the TFTP server, reset is required. Upon reset, any phone image files stored in RAM are erased. Previous releases of TFTP server required the configuration of the DHCP server option 43/176 with the named value pair TFTPDIR=/phonedir/ in order to allow the IP phone to access the files in this directory. This configuration is still supported but is no longer required. Upgrading the IP telephone IP phone upgrade files include script files, boot images files, and phone application image files. You can download these files to a remote FTP/TFTP/SCP server, or you can download them to a laptop and copy them to a USB device. You can then copy the upgrade files to the G450. An SCP server can be used for copying the script files, which do not exceed 128 KB, but cannot be used for copying image files. Issue 4 May

118 Upgrading IP phone configuration and firmware files The G450 uses the SSH protocol to support the use of SCP for secure file transfer. When using SCP, the G450 is the SCP client, and an SCP server must be configured on the management station. For more information about establishing an SCP session, see Administration for the Avaya G450 Media Gateway, Check the available memory size for the image files using the show application-memory command. If the memory size needs to be changed, proceed to step 2, otherwise proceed to step Set the memory size for the image files using the ip tftp-server file-system size command. 3. Copy the running configuration to the start-up configuration using the copy running-config startup-config command. 4. Reset the G450 using the reset command. 5. From the Avaya Support website, obtain the desired phone upgrade files (script files, boot image files, phone application image files), using either of the following methods: - Download the phone upgrade files to a remote FTP/TFTP/SCP server. Note that SCP can be used to download script files but not image files. - Download the upgrade files to a laptop and copy them to a USB mass storage device. 6. Copy the script files for the IP phone family. - To copy from the remote FTP/SCP/TFTP server, use one of the following commands: copy scp phone-script copy ftp phone-script copy tftp phone-script - To copy from the USB device, insert the USB device into a G450 USB port and copy the files to the resident TFTP server using the copy usb phone-script command. 7. Copy the boot image files for up to two IP phone types. - To copy from the remote FTP/TFTP server, use either the copy ftp phone-image command or the copy tftp phone-image command for each IP phone type. - To copy from the USB device, insert the USB device into a G450 USB port and copy the files to the resident TFTP server using the copy usb phone-image command. 8. Copy the phone application image files for up to two IP phone types. - To copy from the remote FTP/TFTP server, use either the copy ftp phone-image command or the copy tftp phone-image command for each IP phone type. - To copy from the USB device, insert the USB device into a G450 USB port and copy the files to the resident TFTP server using the copy usb phone-image command. 9. Reset the phones and wait for the installation to be completed. 118 Installation and Upgrades for the Avaya G450 Media Gateway

119 TFTP IP telephone upgrade examples Once the upgrade procedure is complete, you can delete the files using the erase phone-image command. TFTP IP telephone upgrade examples In the following example, 4602SW and 4602D phones, which use the same image files, are upgraded first. Later, 4620 phones are upgraded. The script files are not copied for the second upgrade, since they are already stored in NVRAM. Upgrading the 4602SW and 4602D phones 1. Check the available memory size for the image files using the show application-memory command. If the memory size is smaller than the combined sizes of the image files for the phones, proceed to step 2, otherwise proceed to step Set the memory size for the image files using the ip tftp-server file-system size command. For example: G (super)# ip tftp-server file-system-size To change ip tftp-server file system size, copy the running configuration to the start-up configuration file, and reset the device G (super) 3. Copy the running configuration to the start-up configuration using the copy running-config startup-config command. For example: G (super)# copy running-config startup-config Beginning copy operation... Done! 4. Reset the G450 using the reset command. For example: G (super)# reset This command will reset the device *** Reset the device *** - do you want to continue (Y/N)? y Resetting the device From the Avaya Support website, download the desired phone upgrade files (script files, boot image files, phone application image files) to a remote FTP server at IP address Issue 4 May

120 Upgrading IP phone configuration and firmware files 6. Copy the script files for the 46xx IP phone family using the copy ftp phone-script command. For example: G (super)# copy ftp phone-scripta 46xxupgrade.txt Confirmation - do you want to continue (Y/N)? y Username: root Password: Beginning download operation... This operation may take up to 20 seconds. Please refrain from any other operation during this time. For more information, use 'show download phone-script-file status' command G (super)# G (super)# copy ftp phone-scriptb 46xxupgrade.txt Confirmation - do you want to continue (Y/N)? y Username: root Password: Beginning download operation... This operation may take up to 20 seconds. Please refrain from any other operation during this time. For more information, use 'show download phone-script-file status' command G (super)# 7. Copy the boot image files for the Avaya 4602 IP telephone using the copy ftp phone-image command. For example: G (super)# copy ftp phone-imagea pub\4602dbte1_8.bin Username: root Password: Beginning download operation... This operation may take up to 20 seconds. Please refrain from any other operation during this time. For more information, use 'show download phone-image-file status' command G (super)# copy ftp phone-imageb pub\4602sbte1_8.bin Username: root Password: Beginning download operation... This operation may take up to 20 seconds. Please refrain from any other operation during this time. For more information, use 'show download phone-image-file status' command 120 Installation and Upgrades for the Avaya G450 Media Gateway

121 TFTP IP telephone upgrade examples 8. Copy the phone application image files for the 4602 IP phone type DEF4602D using the copy ftp phone-image command. For example: G (super)# copy ftp phone-imagec pub\4602dape_8.bin Username: root Password: Beginning download operation... This operation may take up to 20 seconds. Please refrain from any other operation during this time. For more information, use 'show download phone-image-file status' command G (super)# copy ftp phone-imaged pub\4602sape_8.bin Username: root Password: Beginning download operation... This operation may take up to 20 seconds. Please refrain from any other operation during this time. For more information, use 'show download phone-image-file status' command 9. Reset the phones and wait for the installation to be completed. Upgrading 4620 IP phones after the script files are already stored in NVRAM 1. Copy the boot image files for the 4620 IP phone using the copy ftp phone-image command. For example: G (super)# copy ftp phone-imagea pub\bbla20_1817.bin Username: root Password: Beginning download operation... This operation may take up to 20 seconds. Please refrain from any other operation during this time. For more information, use 'show download phone-image-file status' command Issue 4 May

122 Upgrading IP phone configuration and firmware files 2. Copy the phone application image files for the 4620 IP phone using the copy ftp phone-image command. For example: G (super)# copy ftp phone-imageb pub\def20r1_8_1.bin Username: root Password: Beginning download operation... This operation may take up to 20 seconds. Please refrain from any other operation during this time. For more information, use 'show download phone-image-file status' command Once the upgrade procedure is complete, you can delete the files using the erase phone-image command. Failure scenarios and repair actions There are various configuration related problems which will cause the upgrade to fail. The scenarios can be repaired by readjusting the downloading or configuration settings. Table 9: Failure scenarios and repair actions Problem Possible cause Action Free Application Memory is xxx MB. Use show application-memory for more details Application Memory reached its limits. Sniffer and TFTP server application memory sizes restore to defaults Cannot download file to Gateway You tried to configure more memory than is available in the main bank. You tried to download configuration files after configuring the total memory allocations for applications and Sniffer to more than 12 Mb in the startup configuration and performing a reset. Re-adjust the allocation of memory between the Sniffer cache application and the TFTP server. Be sure the Sniffer allocation is not needed for trouble shooting. None. The memory allocations are set to the default values. Refer to the specific error message you receive. 1 of Installation and Upgrades for the Avaya G450 Media Gateway

123 Upgrading considerations Table 9: Failure scenarios and repair actions (continued) Problem Possible cause Action "Not enough memory in RAM" "Not enough memory in NVRAM" "File already Exists in other Bank" The remote file is larger than the available RAM. The remote file is larger than the available NVRAM. You tried to download the same file to more than one bank. Free more space in the RAM using the erase phone-script or erase phone-image command. Free space in the NVRAM using the erase phone-script command. None. You cannot load two files with the same file name to more than one bank. TFTP - General failure File name or path incorrect Check the file name and path. Can't start upload operation. Wrong operation parameters or other operation already in progress, please try again You are trying to upload a file from an empty bank. Upload from a different bank. Download a file to the bank. 2 of 2 Upgrading considerations Configuration files, such as upgrade script and setting files, are copied to the phone configuration banks in NVRAM, while phone images are stored in RAM Image files are cleared if you reset the gateway. Phone image banks are stored in the same TFTP directory. Therefore, you cannot copy the same file name to more then one bank. Copying a file to a bank containing a file with the same file name causes the old file to be overwritten by the new one. File names for IP phone image files and script files are limited to 32 characters Issue 4 May

124 Upgrading IP phone configuration and firmware files 124 Installation and Upgrades for the Avaya G450 Media Gateway

125 Chapter 12: Backing up and restoring the G450 You can backup and restore the G450 to and from a USB mass storage device using a single CLI command for backup and a single CLI command for restore. This is especially helpful for efficient restoring or replicating of a G450 media gateway. If the G450 is located remotely, you can backup and restore the G450 files one by one, using TFTP/FTP/SCP servers. For information about G450 backup and restore, see chapter 5 in Administration for the Avaya G450 Media Gateway, Issue 4 May

126 Backing up and restoring the G Installation and Upgrades for the Avaya G450 Media Gateway

127 Chapter 13: Troubleshooting You can have problems with phones, a trunk, the power, or the WAN line. It is necessary to identify the specific problem to figure out how it can be resolved. In addition, you may have to perform an NVRAM initialization if you are unable to access the CLI. One telephone stops working If one telephone in the network stops working, but the other telephones and data devices continue to work normally, the problem is probably with the telephone itself. There could also be a problem with the telephone s connection to the Avaya G450 Media Gateway, or a power management event, in which the power budget is exceeded and low priority ports are disconnected. Identifying the problem when one phone stops working 1. Replace the telephone. If the new telephone works, the problem is with the telephone itself. If the new telephone does not work, go on to the next step. 2. Connect the telephone to a different power supply. If the telephone works, the problem is with the original power supply. If the telephone still does not work, go on to the next step. 3. Connect the telephone to a different network port. If the telephone works, the problem is with the original network port. If the telephone still does not work, go on to the next step. 4. Check the module on the Avaya G450 Media Gateway to which the telephone is connected. Check whether the physical connection is loose, and tighten the connection if necessary. If the telephone still does not work, go on to the next step. 5. Check the LEDs on the module to which the telephone connects. Make sure the LED for the port to which the telephone is connected is lit. If it is not lit, the problem may be with the port or the module. If the ALM LED is lit, this is also an indication that there is a problem with the port or the module. Note the port and module and contact your project manager. For information on the various modules and their LEDs, see Appendix A: Front panel description on page 133. Issue 4 May

128 Troubleshooting Several telephones stop working If some telephones in the network stop working, but others continue to work, the problem could be with a trunk or with one of the modules in the G450. Identifying the problem when several phones stop working 1. Determine whether all the telephones that are affected connect to the same switch or port. If they do, the problem is probably with that switch or port. If they do not, go on to the next step. 2. Determine whether all the telephones that are affected connect to the same module. If they do, check the LEDs on that module. If the ALM LED is lit, there may be a problem with the module. Contact your project manager. If not, go on to the next step. For information on the various modules and their LEDs, see Appendix A: Front panel description on page Check the ALM LED on the Avaya G450 Media Gateway chassis. If it is lit, there may be a system-wide problem. Contact your project manager. For information on the chassis, see Appendix A: Front panel description on page 133. No power on the G Check the AC power source with a voltmeter. 2. Connect the Avaya G450 Media Gateway to a different AC power source. If the G450 has power, the problem is with the original power source. If the G450 still does not work, go on to the next step. 3. Check the ALM LED on the Avaya G450 Media Gateway chassis. If it is lit, there may be a system-wide problem. Contact your project manager. See Appendix A: Front panel description on page 133. A trunk stops working 1. Check the connection between the trunk and the Avaya G450 Media Gateway. If the physical connection is loose, tighten the connection. If the trunk still does not work, go on to the next step. 128 Installation and Upgrades for the Avaya G450 Media Gateway

129 A WAN line stops working 2. Check the ALM LED on the module to which the trunk connects. If it is lit, see Maintenance Alarms for Communication Manager 2.1, Media Gateways and Servers, for testing procedures. A WAN line stops working 1. Check the connection between the WAN line and the Avaya G450 Media Gateway. If the physical connection is loose, tighten the connection. If the line still does not work, go on to the next step. 2. Check the ALM LED on the module to which the WAN line connects. If the ALM LED is lit, the problem may be the configuration of the module or a lack of T1 signal. You can try the following: - For E1/T1 interfaces, use the show controllers command to view the status of the interface s controller. Make sure the controller is up, and that all error counters do not increase. - For all serial interfaces (E1/T1 and USB), use the show interfaces Serial command to verify that the interface and line protocol are both up. - For USB interfaces only, use the show interfaces Serial command to verify that all line signals are up. - Swap the module with another one. - Check the CON LED on the module. The CON LED indicates if you have a signal. If the CON LED is lit, check with your provider that you are receiving a signal. For information on the various modules and their LEDs, see Appendix A: Front panel description on page 133.! CAUTION: CAUTION: Hot insertion of a WAN module resets the G450. Therefore, any translation and other data that is in the running configuration but has not been saved to the startup configuration will be lost. 3. Check the ALM LED on the Avaya G450 Media Gateway chassis. If it is lit, there may be a system-wide problem. CLI is not accessible You can perform an NVRAM initialization using a jumper on the G450 main board. You should only use this procedure if you are unable to access the CLI, for example if the G450 resets continuously. Issue 4 May

130 Troubleshooting VOLTAGE ALERT: VOLTAGE ALERT: Disconnect the G450 from the external power source before proceeding. ELECTROSTATIC ALERT: Do not touch any components on the printed circuit board except when installing or removing the bridge for the jumper pins. 1. Remove the G450 main board as described in Removing and inserting the G450 main board on page Look for the hardware version number of the G450 on the label displayed on the rear of the chassis and determine whether it is 1.x or 2.x. The two versions differ in the placement of components on the main board. 3. Locate the NVRAM init jumper towards the front of the G450 main board. - In a G450 1.x, the jumper is labeled J5 (refer to Figure 40). ELECTROSTATIC ALERT: - In a G450 2.x, the jumper is labeled NVRM_INIT (refer to Figure 41). Figure 40: NVRAM INIT Jumper in G450 1.x 130 Installation and Upgrades for the Avaya G450 Media Gateway

131 CLI is not accessible Figure 41: NVRAM INIT Jumper in G450 2.x 4. Bridge the NVRAM INIT jumper: - In a G450 1.x, use the bridge provided in the accessory kit to bridge jumper P5. - In a G450 2.x, use the bridge provided in the accessory kit to bridge pins 2 and 3 of the NVRM_INIT jumper. Pins 2 and 3 are closer to the backplane of the main board. 5. Insert the G450 main board as described in Removing and inserting the G450 main board on page Let the G450 operate for about 5 minutes so that it will boot and erase the current configuration. 7. Remove the G450 main board as described in Removing and inserting the G450 main board on page Remove the bridge. Important:! Important: If you do not remove the bridge, the G450 will continue to initialize the NVRAM when it resets or is powered up. 9. Insert the G450 main board as described in Removing and inserting the G450 main board on page 88. Issue 4 May

132 Troubleshooting 132 Installation and Upgrades for the Avaya G450 Media Gateway

133 Appendix A: Front panel description You can use the front panel of the Avaya G450 Media Gateway to: Connect devices Add media modules View LEDs Reset the device Reset and recover from the alternate bank The front panel of the Avaya G450 Media Gateway chassis without media modules There are two hardware versions of the G450, referred to as G450 1.x and G450 2.x. 1.x and 2.x refer to the hardware suffix of the G450, which is printed on the label displayed on the rear of the chassis. The differences between the two versions are minor, and include slightly different front panels, and different placement of components on the main boards. Figure 42: The G450 front panel ports and slots Media module slots The G450 has eight standard media module slots (V1 through V8). Issue 4 May

134 Front panel description For information about the different media modules that can be housed in the media module slots, see Combination limitations on page 35 and Allocating slots on page 35. System LEDs Table 10: System LEDs LED Name Color Indication MDM Modem Detected Green A modem is connected to the CONSOLE or USB port ALM Alarm Red An alarm is present in the system, or an enabled compact flash has been removed CPU CPU Green OFF A test is in progress ON Normal operation PWR Power Green OFF No power BLINKING Problem with power ON Normal operation USB ports USB are standard USB ports, USB 1.1 and 2.0 compatible. The USB ports support the connection of: USB flash drive USB modem. See USB modems supported by the G450 on page 154 for a list of supported USB modems. Console port (Console) The Console port is a standard RJ-45 network port. Use the Console port to connect a console device or modem to the G Installation and Upgrades for the Avaya G450 Media Gateway

135 The front panel of the Avaya G450 Media Gateway chassis without media modules Services port (Services) The Services port is a standard RJ-45 network port. Use the Services port to connect a laptop through a 10/100 Mbps Ethernet port to the G450 for configuration purposes. Compact Flash Interface The compact flash slot enables increasing the number of announcement files on the G450 from 256 to 1024, by storing them on a removable 1 GB compact flash memory card. Note however that since the announcements are played from RAM, you must also increase RAM from 256 MB to 512 MB. You can obtain an Avaya upgrade memory kit which includes both a compact flash memory card and a RAM memory card. For instructions on installing and enabling the compact flash memory card, see Job Aid: Installing the upgrade memory kit components in the Avaya G450 and G430 Media Gateways, The yellow CARD IN USE LED adjacent to the compact flash slot indicates the state of the compact flash memory card. Table 11: Compact Flash CARD IS USE LED states LED State Meaning CARD IN USE Steady yellow Flashing yellow Off A compact flash card is inserted but not being used. You can safely remove the card. A compact flash card is in use. Do not remove the compact flash card while the LED is flashing. A compact flash card is not inserted Emergency Transfer Relay port (ETR) The ETR port is a standard RJ-45 network port. Use the ETR port to connect to up to two 808A Emergency Transfer Panels. These panels provide basic telephone services in the event of system failure. When the Emergency Transfer Relay (ETR) feature is activated, the green ETR LED is lit. For more information on Emergency Transfer Relay, refer to Step 6: Installing an 808A Emergency Transfer Panel and associated telephones on page 60. For information on installing the 808A Emergency Transfer Panel, see 808A Emergency Transfer Panel Installation Instructions, which ships with the Emergency Transfer Panel. Issue 4 May

136 Front panel description Contact Closure port (CCA) The Contact Closure port (CCA) is wired as an RJ-14 port, but uses an RJ-45 network jack. This port is used to support the G450 s Contact Closure feature. The Contact Closure feature is a controllable relay providing dry contacts for various applications. The adjunct box provides two contact closures that can be operated in either a normally closed or normally open state. The contact closures can control devices such as devices that automatically lock or unlock doors or voice recording units. The CCA port can be configured so that the connected devices can be controlled by an end device, such as a telephone. For example, a user can unlock a door by keying a sequence into a telephone keypad. For more information on Contact Closure, see Step 5: Installing the Avaya Partner Contact Closure Adjunct on page 59. Implement the Contact Closure feature Connect an Avaya Partner System Contact Closure Adjunct box to the CCA port. Router ports (ETH WAN) Each ETH WAN port is a standard RJ-45 network port. Use ETH WAN to connect a data device to the internal router through a 10/100 Mbps Ethernet port. The G450 serves as a router for the WAN. Switch ports (ETH LAN) Each ETH LAN port is a standard RJ-45 network port. Use ETH LAN to connect a data device to the switch through a 10/100 Mbps Ethernet port. You can connect an external LAN to ETH LAN. Reset (RST) and Alternate Software Bank (ASB) buttons RST is the reset button. ASB is the Alternate Software Bank button. The Avaya G450 Media Gateway has two firmware banks: Bank A Bank B 136 Installation and Upgrades for the Avaya G450 Media Gateway

137 The front panel of the Avaya S8300 Server Each firmware bank contains a version of the G450 firmware. These may be different versions. The purpose of this feature is to provide software redundancy. If one of the versions becomes corrupted, you can reset the G450 using the other version. This is particularly important when uploading new versions. By default, when you turn on or reset the G450, the G450 loads firmware from Bank B. This default setting can be changed by the system administrator. For example, if the G450 is configured to load firmware from Bank B, you can reset the G450 to load the firmware from Bank A instead. Load firmware from a bank other than the default bank during startup 1. Press and hold the reset button. 2. Press and hold the ASB button. 3. Release the reset button. 4. Release the ASB button. The front panel of the Avaya S8300 Server The S8300 Server is a Pentium-based processor that runs on a Linux operating system. The S8300 runs Avaya Aura Communication Manager (CM) to provide call control services to the G450 and other Avaya gateway devices. The front panel of the S8300 includes: 10/100BaseT Fast Ethernet port (SERVICES) Two USB ports for modem connections or the USB CD-ROM drive (USB 1 and USB 2) Figure 43: The S8300 Server Issue 4 May

138 Front panel description S8300 Server ports The S8300 s 10/100BaseT Fast Ethernet port is labeled SERVICES, and is located in the center of the front panel. The S8300 s two USB ports are labeled USB 1 and USB 2. They are located towards the right of the front panel. S8300 Server port LEDs Table 12: S8300 LEDs LED Name Color Indication ALM Alarm Red An alarm is present TST Test Green Avaya Aura Communication Manager is running. When an S8300B is installed as an LSP, the green light shows that the server is up and waiting to provide service. ACT Activity Yellow This LED is lit whenever a G450, a G700, an IP telephone, or an IP console is registered with the S8300. It is off when none of these IP endpoints are registered with the S8300. In addition, the front panel of the S8300 has a LED labeled OK TO REMOVE, which is connected to a button labeled SHUT DOWN. This LED indicates that the S8300 has been shut down, and can be removed from the G450 chassis. Do not attempt to remove the S8300 without instructions from a specially trained technician. 138 Installation and Upgrades for the Avaya G450 Media Gateway

139 The front panel of the Avaya MM340 media module The front panel of the Avaya MM340 media module The MM340 media module provides one WAN access port for the connection of an E1 or T1 WAN line. Figure 44: The MM340 media module front panel MM340 ports The MM340 s E1/T1 WAN access port is marked E1/T1. This port is located in the center of the front panel. MM340 LEDs Table 13: MM340 LEDs LED Name Color Indication ALM Alarm Red The module type is not the type configured in the MSG for the slot TST Test Green A port is being initialized or a loopback is present ACT Activity Yellow At least one PPP/Frame Relay session is active SIG Signal Green The physical connection is up. Issue 4 May

140 Front panel description The front panel of the Avaya MM342 media module The MM342 media module provides one USP WAN access port and supports the following WAN interface types: V.35/ RS449 X.21 Figure 45: The MM342 media module front panel MM342 ports The MM342 contains one WAN SCSI access port. MM342 LEDs Table 14: MM342 LEDs LED Name Color Indication ALM Alarm Red The module type is not the type configured in the MSG for the slot TST Test Green A port is being initialized or a loopback is present ACT Activity Yellow At least one PPP/Frame Relay session is active CON Connection Green The physical connection is up 140 Installation and Upgrades for the Avaya G450 Media Gateway

141 The front panel of the Avaya MM710 media module The front panel of the Avaya MM710 media module The MM710 T1/E1 media module terminates a T1 or E1 trunk. The MM710 has a built-in Channel Service Unit (CSU), so an external CSU is not necessary. The CSU is only used for the T1 circuit. For drop and insert, an external CSU is required. Figure 46: The MM710 media module front panel The six ports in the middle of the front panel are used for testing. MM710 ports The MM710 contains an E1/T1 port. MM710 LEDs Table 15: MM710 LEDs LED Name Color Indication ALM Alarm Red The module type is not the type configured in the MSG for the slot TST Test Green Either a test is being performed on the module via the server, or the module is performing a self-test upon initial insertion 1 of 2 Issue 4 May

142 Front panel description Table 15: MM710 LEDs (continued) LED Name Color Indication ACT Activity Yellow An E1/T1 trunk device connected to the module is in use. The light is always on if the trunk is an ISDN E1 or T1 PRI trunk, and the MM710 is not configured as the synchronization source of the G450. The light flashes at a rate of 2.8 seconds on and 0.2 seconds off if the MM710 synchronization source is configured to synchronize the G450 and the module is receiving a T1 source signal. The light flashes at a rate of 0.2 seconds on and 2.8 seconds off if the MM710 synchronization source is configured to synchronize the G450 and the T1 source is lost. SIG Signal Green The physical connection is up. 2 of 2 The front panel of the Avaya MM711 media module The MM711 media module provides analog line, trunk and telephone features and functionality. The MM711 front panel includes eight universal analog ports. These ports can be used for analog telephone or fax machines, or for analog trunks. Figure 47: The MM711 media module front panel MM711 ports The MM711 s eight universal analog ports are labeled 1 through Installation and Upgrades for the Avaya G450 Media Gateway

143 The front panel of the Avaya MM712 media module MM711 LEDs Table 16: MM711 LEDs LED Name Color Indication ALM Alarm Red The module type is not the type configured in the MSG for the slot TST Test Green Either a test is being performed on the module via the server, or the module is performing a self-test upon initial insertion ACT Activity Yellow A device connected to the module is in use. This can include a telephone that is off the hook. The front panel of the Avaya MM712 media module The MM712 DCP media module includes eight DCP telephone ports. The ports support two-wire DCP telephones. Figure 48: The MM712 media module front panel MM712 ports The MM712 s eight DCP telephone ports are labeled 1 through 8. Issue 4 May

144 Front panel description MM712 LEDs Table 17: MM712 LEDs LED Name Color Indication ALM Alarm Red The module type is not the type configured in the MSG for the slot TST Test Green Either a test is being performed on the module via the server, or the module is performing a self-test upon initial insertion ACT Activity Yellow A device connected to the module is in use. This can include a telephone that is off the hook. The front panel of the Avaya MM714 media module The MM714 analog media module includes four analog telephone ports and four analog trunk ports. The four analog trunk ports can not be used for analog DID trunks. Instead, the four analog line ports must be used. Figure 49: The MM714 media module front panel MM714 ports The MM714 s four analog telephone ports are labeled 1 through 4. These ports can also be used for DID trunks. The MM714 s four analog trunk ports are labeled 5 through Installation and Upgrades for the Avaya G450 Media Gateway

145 The front panel of the Avaya MM714B media module MM714 LEDs Table 18: MM714 LEDs LED Name Color Indication ALM Alarm Red The module type is not the type configured in the MSG for the slot TST Test Green Either a test is being performed on the module via the server, or the module is performing a self-test upon initial insertion ACT Activity Yellow A device connected to the module is in use. This can include a telephone that is off the hook. The front panel of the Avaya MM714B media module The MM714B analog media module provides all the features provided by the MM714 (see The front panel of the Avaya MM714 media module), and in addition provides an emergency transfer relay. In the event of system failure, the MM714B provides emergency transfer relay (ETR) services by connecting trunk port 5 and line port 4. Figure 50: The MM714B media module front panel MM714B ports The MM714B s four analog telephone ports are labeled 1 through 4. These ports can also be used for DID trunks. The MM714B s four analog trunk ports are labeled 5 through 8. Issue 4 May

146 Front panel description MM714B LEDs Table 19: MM714B LEDs LED Name Color Indication ALM Alarm Red The module type is not the type configured in the MSG for the slot TST Test Green Either a test is being performed on the module via the server, or the module is performing a self-test upon initial insertion ACT Activity Yellow A device connected to the module is in use. This can include a telephone that is off the hook. ETR ETR Green The Emergency Transfer Relay (ETR) feature has been activated. This feature provides an emergency link between the telephone connected to the line port 4 and the trunk connected to trunk port 5 if power is disconnected from the G450 or if the G450 becomes unregistered from its Media Gateway Controller (MGC). The front panel of the Avaya MM716 media module The MM716 media module front panel has a 25-pair amphenol connector supporting 24 analog line ports. These ports can be configured as DID trunks with either wink start or immediate start. The MM716 is compatible with Avaya CM version 2.0 and higher, and G450 firmware version and higher. Figure 51: The MM716 media module front panel 146 Installation and Upgrades for the Avaya G450 Media Gateway

147 The front panel of the Avaya MM716 media module MM716 ports The MM716 contains a single 25-pair amphenol connector, which can be connected by an amphenol cable to a breakout box or punch down block containing RJ-45 or RJ-11 jacks, as needed. You can attach up to 24 devices (analog telephones, trunks, modems, or fax machines) to these jacks. Table 20: 25-pair amphenol connector pinout Station port Cable pair 1 White Blue 2 White Orange 3 White Green 4 White Brown 5 White Slate 6 Red Blue 7 Red Orange 8 Red Green 9 Red Brown 10 Red Slate 11 Black Blue 12 Black Orange 13 Black Green 14 Black Brown 15 Black Slate 16 Yellow Blue 17 Yellow Orange 18 Yellow Green 19 Yellow Brown 20 Yellow Slate 1 of 2 Issue 4 May

148 Front panel description Table 20: 25-pair amphenol connector pinout (continued) Station port Cable pair 21 Violet Blue 22 Violet Orange 23 Violet Green 24 Violet Brown OPEN Violet Slate 2 of 2 MM716 LEDs Table 21: MM716 LEDs LED Name Color Indication ALM Alarm Red The module type is not the type configured in the MSG for the slot TST Test Green Either a test is being performed on the module via the server, or the module is performing a self-test upon initial insertion ACT Activity Yellow A device connected to the module is in use. This can include a telephone that is off the hook. The front panel of the Avaya MM717 media module The MM717 high density DCP media module front panel has a 25-pair amphenol connector supporting 24 Digital Communications Protocol (DCP) ports. To use the MM717 media module, connect an amphenol cable to the port and to either a breakout box or a punch down block containing RJ-45 or RJ-11 jacks, as needed. You can attach up to 24 two-wire DCP telephones to these jacks. The MM717 does not support four-wire DCP telephones. 148 Installation and Upgrades for the Avaya G450 Media Gateway

149 The front panel of the Avaya MM717 media module Figure 52: The MM717 media module front panel MM717 ports The MM717 contains a single 25-pair amphenol connector, which can be connected by an amphenol cable to a breakout box or punch down block containing RJ-45 or RJ-11 jacks, as needed. Table 22: 25-pair amphenol connector pinout Station port Cable pair 1 White Blue 2 White Orange 3 White Green 4 White Brown 5 White Slate 6 Red Blue 7 Red Orange 8 Red Green 9 Red Brown 10 Red Slate 11 Black Blue 12 Black Orange 13 Black Green 14 Black Brown 15 Black Slate 16 Yellow Blue 1 of 2 Issue 4 May

150 Front panel description Table 22: 25-pair amphenol connector pinout (continued) Station port Cable pair 17 Yellow Orange 18 Yellow Green 19 Yellow Brown 20 Yellow Slate 21 Violet Blue 22 Violet Orange 23 Violet Green 24 Violet Brown OPEN Violet Slate 2 of 2 MM717 LEDs Table 23: MM717 LEDs LED Name Color Indication ALM Alarm Red The module type is not the type configured in the MSG for the slot TST Test Green Either a test is being performed on the module via the server, or the module is performing a self-test upon initial insertion ACT Activity Yellow A device connected to the module is in use 150 Installation and Upgrades for the Avaya G450 Media Gateway

151 The front panel of the Avaya MM720 media module The front panel of the Avaya MM720 media module The MM720 ISDN BRI media module contains eight 4-wire S/T ISDN BRI ports. These ports interface to the central office at the ISDN T reference point. Figure 53: The MM720 media module front panel MM720 ports The MM720 s eight ISDN BRI ports are labeled 1 through 8. MM720 LEDs Table 24: MM720 LEDs LED Name Color Indication ALM Alarm Red The module type is not the type configured in the MSG for the slot TST Test Green Either a test is being performed on the module via the server, or the module is performing a self-test upon initial insertion ACT Activity Yellow A trunk connected to the module is in use. In CM 3.0 or higher, the LED could alternatively indicate that a telephone connected to the module is in use. Issue 4 May

152 Front panel description The front panel of the Avaya MM722 media module The MM722 ISDN BRI media module provides two 4-wire S/T ISDN BRI (Basic Rate Interface) 2B+D access ports with RJ-45 jacks. Figure 54: The MM722 media module front panel MM722 ports The MM722 contains two ISDN BRI ports. MM722 LEDs Table 25: MM722 LEDs LED Name Color Indication ALM Alarm Red The module type is not the type configured in the MSG for the slot TST Test Green Either a test is being performed on the module via the server, or the module is performing a self-test upon initial insertion ACT Activity Yellow A trunk connected to the module is in use. In CM 3.0 or higher, the LED could alternatively indicate that a telephone connected to the module is in use. 152 Installation and Upgrades for the Avaya G450 Media Gateway

153 Appendix B: Technical specifications This appendix provides technical specifications for the G450, for compatible power cords, and for USB modem support. G450 Media Gateway specifications The following table provides detailed information on the physical dimensions and tolerances of the G450 Media Gateway. Table 26: G450 Media Gateway specifications Description Value Height Width Depth Weight of empty chassis Weight of chassis with basic configuration, including main board, power supply unit, fan tray, one DSP, and blank panels on the media module slots Ambient working temperature 5.25 in (133.3 mm) 19 in (482.6 mm) 18 in (456 mm) 7.4 kg (16.5 pounds) with blank plates kg (21 pounds) 14 Kg (31 pounds) 0-40 C Operation altitude up to ft (3048 m) Front clearance Rear clearance Relative humidity BTU Max current 12 in (30 cm) 18 in (45 cm) 10-90%, non-condensing 1,780 BTU/h 6 A Issue 4 May

154 Technical specifications Power cord specifications Following are specifications for power cords suitable for use with the G450. For North America: The cordset must be UL Listed/CSA Certified, 16 AWG, 3-conductor (3rd wire ground), type SJT. One end is to be terminated to an IEC 60320, sheet C13 type connector rated 10A, 250V. The other end is to be terminated to either a NEMA 5-15P attachment plug for nominal 125V applications or a NEMA 6-15P attachment plug for nominal 250V applications. For Outside North America: The cord must be VDE Certified or Harmonized (HAR), rated 250V, 3-conductor (3rd wire ground), 1.0 mm 2 minimum conductor size. The cord is to be terminated at one end to a VDE Certified/CE Marked IEC 60320, sheet C13 type connector rated 10A, 250V and the other end to a 3-conductor grounding type attachment plug rated at a minimum of 10A, 250V and a configuration specific for the region/country in which it will be used. The attachment plug must bear the safety agency certifications mark(s) for the region/ country of installation. USB modems supported by the G450 USRobotics USB modem, model 5637 Multitech USB modem, model MT5634ZBA-USB-V92 USB modems supported by the S8300 USRobotics USB modem, model 5637 Multitech USB modem, model MT5634ZBA-USB-V92 Multitech USB modem, model MT9234-ZBA 154 Installation and Upgrades for the Avaya G450 Media Gateway

155 Appendix C: Running the Avaya Installation Wizard (Avaya IW) The Avaya IW is a web-based installation wizard that is used with the Avaya G450 Media Gateway to perform initial configuration tasks and to upgrade software and firmware. The Avaya IW is designed for use with systems that contain an S8300 Server, operating in either ICC or LSP mode. You can use Avaya IW to configure the Avaya G450 Media Gateway or to upgrade an installed S8300 with new Avaya Aura Communication Manager (CM) software and/or G450 firmware. If you have an EPW (see Obtaining the Electronic Preinstallation Worksheet (EPW) on page 25), you will be able to upload configuration parameters from the EPW to AIW as part of your AIW session. Accessing Avaya IW 1. Connect a laptop computer to the Services port of the S8300, using a crossover cable. 2. Make sure the laptop is configured as follows: IP Address: NetMask: Disable DNS Clear the primary WINS and secondary WINS IP Addresses Disable the Proxy Server in the Internet Explorer 3. Launch Internet Explorer on the laptop and type the following URL to access the S8300 Server Home Page: The welcome screen for Avaya Integrated Management appears. 4. Click Continue. The Logon screen for Integrated Management appears. 5. Enter the appropriate login name and password. 6. Ask a customer representative for a login name and password that the customer would like for the superuser login. If you are a business partner, you can also repeat this procedure to add the dadmin login. Make sure the customer can change this login, its password, or its permissions later. Issue 4 May

156 Running the Avaya Installation Wizard (Avaya IW) 7. From the Integrated Management main menu, select Launch Maintenance Web Interface. 8. From the navigation menu of the Maintenance Web Pages, select Security > Administrator Accounts. The Administrator Accounts screen appears. 9. Select Add Login. 10. Select Privileged Administrator and click Submit. The Administrator Logins -- Add Login: Privileged Administrator screen appears. 11. Type a login name for the account in the Login name field. 12. Verify the following: susers appears in the Primary group field. prof18 appears in the Additional groups (profile) field. prof18 is the code for the customer superuser. /bin/bash appears in the Linux shell field. /var/home/login name appears in the Home directory field, where login name is the name you entered in step Skip the fields Lock this account and Date on which account is disabled-blank to ignore. 14. For the Select type of authentication option, select password. Do not lock the account or set the password to be disabled. 15. Enter the password in the Enter password or key field and the Re-enter password or key field. 16. In the section Force password/key change on next login select no. 17. Click Submit. The system informs you the login is added successfully. 18. Select the Launch Installation Wizard link from the home page. The Overview screen appears: Preliminary screens 1. Access the Avaya IW. The first screen that appears is the Overview screen. 2. Click Continue. The Avaya IW performs system auto-discovery and displays the results on the Auto Discovery Results screen. 156 Installation and Upgrades for the Avaya G450 Media Gateway

157 MGC configuration and upgrade options 3. Click Continue. The Electronic Preinstallation Worksheet screen appears. This screen enables you to import system data from the Electronic Preinstallation Worksheet (EPW). If you import an EPW, some of the fields on the subsequent screens will be filled automatically. For information about obtaining the EPW, see Obtaining the Electronic Preinstallation Worksheet (EPW) on page 25. MGC configuration and upgrade options Install this media server as a Main Server. This option configures the installed S8300 Server as the primary Media Gateway Controller (MGC). The primary MGC is the MGC that the G450 searches for first to provide call processing services to the G450. Install this media server as an LSP. This option configures the installed S8300 Server as a backup MGC (LSP) and to configure an external server as the primary MGC. In this case, the installed S8300 will provide backup call processing services to the G450 in case of connection failure to the primary MGC. Upgrade a previously installed media server with new software and/or media gateway firmware. This option upgrades an installed server with new Avaya Aura Communication Manager software and/or Media Gateway firmware. Issue 4 May

158 Running the Avaya Installation Wizard (Avaya IW) Configuring and upgrading the server 1. Click Continue from the Electronic Preinstallation Worksheet screen. The Usage Options screen appears. Figure 55: The Usage Options screen 2. Specify which configuration processes you would like to initiate: Install this media server as a Main Server Install this media server as an LSP Upgrade a previously installed media server with new software and/or media gateway firmware 3. Click Continue. If you are configuring a new MGC, the Confirm New Installation screen appears. If you are upgrading an existing MGC, the Avaya Aura Communication Manager Software screen appears. See Upgrading an existing MGC on page Click Continue. The Checklist screen appears displaying a list of required and optional items you need to configure the G450. For details, see Chapter 1: Before you install on page Click Continue. The NVRAM INIT screen appears. Restore all factory default settings if necessary by clicking NVRAM INIT and selecting OK in the confirmation box. 6. Click Continue. The Date/Time screen appears. Reset the G450 s date and time if necessary. 158 Installation and Upgrades for the Avaya G450 Media Gateway

159 Upgrading an existing MGC 7. Click Continue. The Product ID screen appears. If you are configuring a new G450, enter the product ID in the ID field and select Assign a new Product ID. Upgrading an existing MGC 1. Click Continue from the Product ID screen. The Avaya Aura Communication Manager Software Upgrade screen appears. You cannot use the Avaya IW to upgrade Communication Manager software. Instead, use the Software Update Manager (see the Avaya Software Update Manager User Guide, ), or use the Manage Software option in the Maintenance web pages (refer to Accessing the Maintenance web pages on page 69). 2. Click Continue. The SES Co-Res screen appears. This screen enables you to enable or disable a SES Co-Res server. If you want to enable or disable a SES Co-Res server, click the ENABLE SES button. A confirmation box appears. Click OK. The SES Co-Res server is enabled or disabled and the SES Co-Res screen appears. 3. Click Continue. The Software Update screen appears. This screen enables you to unpack Avaya Aura Communication Manager updates. 4. If you want to unpack an Avaya Aura Communication Manager update, check Unpack Update and browse to locate the update file on the laptop. 5. Click Continue. The Phone Message Files screen appears. Use this screen to install standard and custom phone message files that provide messages for display sets that are in the desired language format. Issue 4 May

160 Running the Avaya Installation Wizard (Avaya IW) Figure 56: The Phone Message Files screen 6. Click Continue. The Media Server - IP Addresses screen appears. If your S8300 Server is already configured, the Avaya IW should detect and display its address information in this screen. If not, you must enter the required information. 160 Installation and Upgrades for the Avaya G450 Media Gateway

161 Configuring the primary controller IP addresses Figure 57: The Media Server - IP Addresses screen Configuring the primary controller IP addresses 1. Click Continue from the Media Server - IP Addresses screen. If you selected the Install this media server as an LSP option in the Usage Options screen, the LSP Controller screen appears. The IP addresses required vary depending on the type of primary controller. Enter the required IP address(es) for the primary controller. Issue 4 May

162 Running the Avaya Installation Wizard (Avaya IW) Figure 58: The LSP Controller screen 2. Click Continue. From the Optional Services screen, select the services you want. Figure 59: The Optional Services screen 162 Installation and Upgrades for the Avaya G450 Media Gateway

163 Configuring the primary controller IP addresses 3. Click Continue. If you selected Uninterruptible Power Supply (UPS) in the Optional Services screen, the Uninterruptible Power Supply (UPS) screen appears. Enter the required information. Figure 60: The Uninterruptible Power Supply (UPS) screen 4. Click Continue. If you selected Domain Name Service (DNS) in the Optional Services screen, the Domain Name Server (DNS) screen appears. Enter the required information. Issue 4 May

164 Running the Avaya Installation Wizard (Avaya IW) Figure 61: The Domain Name Server (DNS) screen 5. Click Continue. If you selected Network Time Protocol (NTP) in the Optional Services screen, the Network Time Protocol (NTP) screen appears. Select an NTP option. Figure 62: The Network Time Protocol (NTP) screen 164 Installation and Upgrades for the Avaya G450 Media Gateway

165 Configuring the primary controller IP addresses 6. Click Continue. If you selected Remote Access/INADS Support in the Optional Services screen, the INADS screen appears. Enter a dialup IP address for Installation and Administration System (INADS) remote support. For instructions on how to obtain the INADS IP address, see Running the Automatic Registration Tool (ART) for the RAS IP address on page Click Continue. The Translation Source screen appears. Use the screen to generate Avaya Aura Communication Manager translation information, including translations for administration of extension ranges, trunk types, routes, class of service, feature access codes, trunk access codes, station button assignment, and several other parameters. Figure 63: The Translation Source screen 8. Click Continue. The Security Files screen appears if there is a resident server on the gateway. This screen displays the installed status of the license file and enables you to install or replace the file from the laptop or LAN source. Without a valid license file, you cannot access the Avaya Aura Communication Manager. For information on this file, see Downloading CM license and authentication files to your laptop on page 23. If you selected Use this wizard to create basic translations in the Translation Source screen (Figure 63), the Security Files screen displays also the installed status of the CM s authentication file and enables you to install or replace the authentication file from the laptop or LAN source. Issue 4 May

166 Running the Avaya Installation Wizard (Avaya IW) 9. If you want to install or replace the license file from the laptop or LAN source, check Install New License file. Enter the full path of the file to install or use the Browse button to locate the file. 166 Installation and Upgrades for the Avaya G450 Media Gateway

167 Gateway configuration Gateway configuration 1. Click Continue from the Security Files screen. The IP Addresses screen appears. This screen displays the G450 s ID, as well as the type of media module residing in each slot of the G450 s chassis. 2. Click the wrench icon corresponding to the G450 in the Action column. The PMI configuration screen appears. The IP address and subnet mask of the PMI should appear in this screen. Change this IP address and subnet mask in accordance with your system specifications. The Primary Management Interface (PMI) address is the interface used for the following management functions: - Registration of the G450 to an MGC - Sending SNMP traps - Opening Telnet sessions from the G450 - Sending messages from the G450 using FTP and TFTP protocol You can assign any IP interface that the MGC recognizes to be the PMI. Figure 64: PMI Configuration screen Issue 4 May

168 Running the Avaya Installation Wizard (Avaya IW) 3. Click Continue. The SNMP V1 Community Strings screen appears. In the Read Only Community String field, specify a name for the SNMP read community access name to assign to the G450. In the Read Write Community String field, specify a name for the SNMP write community access name to assign to the G450. Re-enter the strings in the Re-enter Community String fields for confirmation. For information about SNMP, see Administration for the Avaya G450 Media Gateway, Installation and Upgrades for the Avaya G450 Media Gateway

169 Gateway configuration Figure 65: The SNMP V1 Community Strings screen 4. Click Continue. The SNMP V3 screen appears. Issue 4 May

170 Running the Avaya Installation Wizard (Avaya IW) Figure 66: The SNMP V3 screen 5. Complete all fields if you want to configure an SNMP V3 user. Otherwise, leave all fields blank. 6. Click Continue. The Media Gateway Controller Information screen appears. Configure the list of Media Gateway Controllers (MGCs) that will provide call processing services for the G450. You must specify a primary MGC in the first IP address box. You can specify up to three backup MGCs in the optional IP address boxes, in the order of their priority. Specify your primary MGC in accordance with the usage option you chose (see step 1). If you do not configure the S8300 installed in the G450 as the primary MGC, configure the S8300 as a backup MGC. The G450 searches for the primary MGC first. If it cannot connect to the primary MGC, it searches for a backup MGC. An MGC may be the Avaya S8300 Server installed in the G450 or an external Avaya S85XX Server or Avaya S87XX Server, or an Avaya S8300 Server installed in an external media gateway. To register an S85X or S87XX Server as the MGC, use the IP address of the server s Control-LAN card (CLAN) rather than the IP address of the server itself. 170 Installation and Upgrades for the Avaya G450 Media Gateway

171 Firmware configuration Figure 67: The Media Gateway Controller Information screen Firmware configuration 1. To upgrade the G450 firmware, click Continue from the Media Gateway Controller Information screen. The Firmware screen appears. This screen displays the currently installed firmware versions on the G450 and its media modules, as well as the most recent available versions. To upgrade firmware, select the modules you want to upgrade and click Continue. To upload a new firmware version from a laptop, click Upload New Firmware. The Firmware File Upload screen appears. To proceed without upgrading any firmware, clear all the boxes in the Select column and click Continue. 2. The Firmware File Upload screen enables you to upload a new firmware file from a laptop. Enter the file path of the file you want to upload, or use the Browse button to locate the file. 3. Click Continue. The file is uploaded and the Firmware screen returns. Clear all the checkboxes in the Select column. Issue 4 May

172 Running the Avaya Installation Wizard (Avaya IW) 4. Click Continue. The Change Master Key - Optional screen appears. The master key is used to encrypt gateway secrets (passwords, etc.) in the gateway configuration file. 5. If you want to change the master key, enter the new master key passphrase in the Enter Master Key field and then confirm by entering it again in the Confirm Master Key field. A new master key is generated from the passphrase. 6. Click Continue. The Gateway Authentication screen appears. Figure 68: The Gateway Authentication screen 7. If you have a service contract, the G450 is shipped with an authentication file. This authentication file is required for Avaya services personnel to allow them secure remote access to the gateway. 8. Click Continue. The Field Replaceable Unit (FRU) Status screen appears. View the status of the Field Replaceable Units detected in the G Click Continue. The TFTP Server screen appears. 172 Installation and Upgrades for the Avaya G450 Media Gateway

173 Firmware configuration Figure 69: The TFTP Server screen 10. If you want to upload configuration and firmware files for IP phones to the G450 TFTP Server, do the following: a. In the Server IP Address field, enter the IP address of the machine hosting the files that are to be uploaded. b. Select the file transfer protocol (TFTP, FTP, or SCP) you want to use to upload the files from the host machine. TFTP is selected by default. c. The use of the SCP protocol is limited to copying files of 1 MB or less. Therefore, an SCP server can be used for copying the script files, which do not exceed 128 KB, but cannot be used for copying image files. d. If you selected FTP or SCP, enter the username and password in the Username and Password fields, and re-enter the password for confirmation in the Re-enter Password field. 11. In the Select column, check any files you wish to upload. If you selected SCP as your upload protocol, the checkboxes for the phone images are disabled. If a green circled checkmark is displayed in the Uploaded column, the file has already been uploaded. Issue 4 May

174 Running the Avaya Installation Wizard (Avaya IW) Modem configuration 1. To configure the G450 for modem use, click Continue on the TFTP Server screen. The G450 Modem Type Selection screen appears. Select the modem type you want to use. For more information on using a modem with the G450, see Chapter 4: Connecting and enabling a modem for remote access on page Click Continue. If you selected Serial Modem, the G450 Serial Modem Configuration screen appears. If you selected USB Modem, the G450 USB Modem Configuration screen appears. If you selected None, the Country screen appears. See Telephony configuration on page If you selected Serial Modem, enter the required information in the G450 Serial Modem Configuration screen, then click Continue. Figure 70: The G450 Serial Modem Configuration screen 4. If you selected USB Modem, enter the required information in the G450 USB Modem Configuration screen, then click Continue. 174 Installation and Upgrades for the Avaya G450 Media Gateway

175 Firmware configuration Figure 71: The G450 USB Modem Configuration screen Telephony configuration If you selected the option to use this wizard to create basic translations in the Translation Source screen (see step 7), the Telephony, Trunking, and Endpoints sections appear in the wizard. If you did not select the option to use this wizard to create basic translations in the Translation Source screen, skip to Alarm configuration on page To configure the G450 s telephony parameters, click Continue in the applicable modem configuration screen. The Country screen appears. Select the country in which the installation is taking place. 2. Click Continue. The Import Custom Template screen appears. This screen enables you to configure telephony translation defaults for the Avaya IW. Issue 4 May

176 Running the Avaya Installation Wizard (Avaya IW) Figure 72: The Import Custom Template screen 3. Click Continue. The Call Routing screen appears. Enter the required call routing information. Figure 73: The Call Routing screen 176 Installation and Upgrades for the Avaya G450 Media Gateway

177 Firmware configuration 4. Click Continue. The Extension Ranges screen appears. To add a range, click Add Extension Range and enter the starting and ending extensions for the range. If you want this range to be used to route calls over an IP trunk, select Private Networking. To add additional extension ranges, repeat these steps. When you are finished, click Continue. Figure 74: The Extension Ranges screen 5. Click Continue. The Import Name/Number List screen appears. This screen enables you to import an Excel file that contains user names, extension numbers, and other information. To import this file: a. Select Import the following name and number list. b. Enter the file path of the file you want to import, or use the Browse button to locate the file. c. Click Continue. Trunk configuration The Trunking section appears in the wizard only if you selected the option to use this wizard to create basic translations in the Translation Source screen (see step 7). If you did not select the option to use this wizard to create basic translations in the Translation Source screen, skip to Alarm configuration on page 185. Issue 4 May

178 Running the Avaya Installation Wizard (Avaya IW) 1. To configure the G450 s trunk parameters, click Continue from the Import Name/Number List screen. The Cross-Connects screen appears. If your trunk cross-connects have been completed, click Continue to proceed with trunk configuration. If your trunk cross-connects have not been completed, it is strongly recommended to exit the Avaya IW and complete all cross-connects before proceeding with trunk configuration. 2. Click Continue. The IP Trunk List screen appears. This screen displays all IP trunks configured on the G450. To refresh this list, click Refresh. 178 Installation and Upgrades for the Avaya G450 Media Gateway

179 Firmware configuration 3. From the IP Trunk List screen you can perform actions including: adding a trunk, modifying trunk parameters, modifying IP route configuration, displaying trunk status, and removing a trunk. To proceed to the CO Trunk List screen for configuring a trunk media module, click Continue. Adding a trunk 1. To add a new trunk click Add IP Trunk from the IP Trunk List screen. The IP Trunk Configuration (new) screen appears. Figure 75: The IP Trunk Configuration (new) screen 2. Enter the required information in the IP Trunk Configuration (new) screen and click Continue. The IP Trunk List appears, with the new trunk included in the list of trunks. To add an additional trunk, click Add IP Trunk and repeat this step. When you are finished adding trunks, click Continue or select an action from the Actions column to modify an existing trunk. Issue 4 May

180 Running the Avaya Installation Wizard (Avaya IW) Modifying trunk parameters 1. To modify the trunk s parameters, click the configuration icon in the Actions column of the IP Trunk List screen. Figure 76: The configuration icon in the Actions column The IP Trunk Configuration (<trunk name>) screen appears, with the trunk s current parameters displayed. 2. Modify the trunk parameters and click Continue. The IP Trunk List appears. Select an additional action from the Actions column, or click Continue to proceed to the CO Trunk List screen. See The CO Trunk List screen on page Installation and Upgrades for the Avaya G450 Media Gateway

181 Firmware configuration Modifying IP route configuration 1. To modify the trunk s IP route configuration, click the IP route icon in the Actions column of the IP Trunk List screen. Figure 77: The IP route icon in the Actions column The IP Route Configuration screen appears. 2. The IP Route Configuration screen displays the extension ranges available for private-network routing. Modify these ranges, if any, and click Continue. The IP Trunk List appears. Select an additional action from the Actions column, or click Continue to proceed to the CO Trunk List screen. See The CO Trunk List screen on page 184. Issue 4 May

182 Running the Avaya Installation Wizard (Avaya IW) Displaying trunk status 1. To display the trunk s operational status, click the trunk status icon in the Actions column of the IP Trunk List screen. Figure 78: The trunk status icon in the Actions column The IP Trunk Status screen appears. 2. The IP Trunk Status screen displays the operational status of the trunk. To refresh the information, click Refresh. Otherwise, click Continue. The IP Trunk List appears. Select an additional action from the Actions column, or click Continue to proceed to the CO Trunk List screen. See The CO Trunk List screen on page Installation and Upgrades for the Avaya G450 Media Gateway

183 Firmware configuration Removing a trunk 1. To remove a trunk, click the trunk s remove icon in the Actions column of the IP Trunk List screen. Figure 79: The remove trunk icon in the Action column A message appears asking if you want to remove the trunk. 2. Click OK to remove the trunk. Select an additional action from the Actions column, or click Continue to proceed to the CO Trunk List screen. Issue 4 May

184 Running the Avaya Installation Wizard (Avaya IW) Configuring a trunk media module 1. To configure a trunk media module, click Continue from the IP Trunk List screen. The CO Trunk List screen appears. Use this screen which lists trunk media modules detected in the G450 to configure a media module and run diagnostics. To configure or run diagnostics on a trunk media module, click the Actions icon for the module. Figure 80: The CO Trunk List screen 2. Select an additional action from the Actions column, or click Continue to proceed to the CO Trunk List screen. Endpoint installation The Endpoint section appears in the wizard only if you selected the option to use this wizard to create basic translations in the Translation Source screen (see step 7). If you did not select the option to use this wizard to create basic translations in the Translation Source screen, skip to Alarm configuration on page 185. For instructions on endpoint installation, click Continue from the CO Trunk List screen. The Endpoint Installation screen appears. You can access endpoint installation information from this screen. 184 Installation and Upgrades for the Avaya G450 Media Gateway

185 Firmware configuration Alarm configuration 1. To display modem status and configure alarms, click Continue from the Endpoint Installation screen if you selected the option to create basic translations in the Translation Source screen, or the USB modem screen otherwise. The Modem Status & Configuration screen appears. Perform the following actions from this screen: Click Reset to reset the modem Click Refresh to re-detect and test the modem Select the appropriate modem access policy in the Modem Access area 2. Click Continue. The OSS Configuration screen appears. Enter the required information from the ART tool. For information on using the ART tool, see Running the Automatic Registration Tool (ART) for the RAS IP address on page 24. Figure 81: The OSS Configuration screen Issue 4 May

186 Running the Avaya Installation Wizard (Avaya IW) 3. Click Continue. The SNMP Configuration screen appears. Check Enable SNMP Alarming if you want to enable the sending of SNMP traps to the INADS. Check the Alarm Abbreviation checkbox if you want to enable SNMP alarm abbreviation. Click Add Trap Destination to add an SNMP trap destination IP address. You can add multiple destinations. For each destination, enter the INADS IP address in the Destination IP Address field. In the Community Name field, enter an SNMP community access string. Check the Enable checkbox to enable each trap destination. Figure 82: The SNMP Configuration screen 186 Installation and Upgrades for the Avaya G450 Media Gateway

187 Firmware configuration Password and final screens WARNING: 1. To change your password (optional) and complete the installation, click Continue from the SNMP Configuration screen. The Change Root Password screen appears. This screen enables you to change the root password on the G Click Continue. The Authentication File screen appears if there is a resident server on the gateway and if you selected Translations will be added after the installation has been completed using the SAT, ProVision, ASA or another Integrated Management tool in the Translation Source screen (Figure 63). The Authentication File screen displays the installed status of the authentication file and enables you to install or replace the file from the laptop or LAN source. Without a valid authentication file, you cannot access the Avaya Aura Communication Manager. If the screen displays Not Installed, you must install the file now. To install a new authentication file: a. Check Install New Authentication file. b. Enter the full path of the authentication file in the File Path field. 3. Click Continue. The Finish Up screen appears. This screen enables you to save the installation log file to your laptop. To save the installation log file: a. Click Save Log File. A dialog box appears. b. Click Save.! WARNING: Do not click Open. Clicking Open will damage the log file and may cause other problems to the Avaya IW. c. Press <F5> to restore the Back and Continue buttons to the Finish Up screen. 4. Click Continue. If you have not installed an allocation license file, a warning appears reminding you to install this file. 5. Click Continue. The Verify Gateway Installation screen appears. This screen displays a list of CLI commands that you can use to verify the G450 configuration. 6. Click Continue. The Launch Device Manager screen appears. Click Launch Device Manager to launch the Gateway Device Manager, an application that enables you to configure the WAN Router and perform other advanced configuration tasks. 7. Click Continue. The Congratulations! screen appears to inform you that the installation is complete. To exit the Avaya IW, click Finish. The Exit AIW screen appears. Issue 4 May

188 Running the Avaya Installation Wizard (Avaya IW) 188 Installation and Upgrades for the Avaya G450 Media Gateway

189 Appendix D: Running the Gateway Installation Wizard (GIW) If you did not install an S8300 in the G450, you can use the Gateway Installation Wizard (GIW) to perform the configurations required to complete the installation. GIW prompts you for all the configurations required to complete the installation. If you have an EPW (see Obtaining the Electronic Preinstallation Worksheet (EPW) on page 25), you will be able to upload configuration parameters from the EPW to GIW as part of your GIW session. GIW includes the option to enable a modem connected to the S8300. This appendix describes how to run GIW, and how to connect and test a modem if you choose to enable the modem. Running the Gateway Installation Wizard (GIW) Running the GIW performs a basic configuration of the G450. The configuration can include: Configuring the Primary Management Interface (PMI) Setting SNMP communities and trap destinations Upgrading firmware Enabling a modem on the G450 Performing a basic configuration of the G Prepare a PC with a CD-ROM drive and a TFTP server on the network. This may be needed for installing software and firmware upgrades. When uploading firmware from the S8300 using TFTP, you may need to enable TFTP service in the Set LAN Security parameters of your web server. Firmware upgrades for the G450 and media modules can either be installed from CD or downloaded from the Web. For information about downloading firmware upgrades from the Web to the TFTP server, see Downloading G450 firmware files to a local TFTP server on page 111. Issue 4 May

190 Running the Gateway Installation Wizard (GIW) 2. Download GIW (Gateway Installation Wizard) from the Avaya Support website (support.avaya.com/avayaiw) to the laptop computer. The laptop should be running Windows 2000 or Windows XP to support GIW. 3. Plug one end of the provided flat RJ-45 to RJ-45 cable into the provided DB-9 adapter. 4. Plug the RJ-45 connector at the other end of the cable into the CON port of the G Plug the DB-9 end of the flat cable into the COM port of the laptop computer. 6. From your laptop computer, double-click the GIW icon to run GIW. The Overview screen appears. 7. Click Continue. The Gateway Connection Details screen appears. 8. Select Select if this is any Gateway other than G Click Continue. The Initializing the Components screen appears. Figure 83: Initializing the Components screen 10. Select Initialize the Gateway Installation Session. 11. Click Continue. The Import Electronic Preinstallation Worksheet screen appears. 12. If you have an EPW on your laptop (see Obtaining the Electronic Preinstallation Worksheet (EPW) on page 25), check Import EPW. If you are using GIW to only upgrade files, verify that Import EPW is unchecked. 190 Installation and Upgrades for the Avaya G450 Media Gateway

191 Running the Gateway Installation Wizard (GIW) 13. Browse to the EPW file on your laptop. Any values that are included in the EPW will appear as default values from now on as you move through this wizard. 14. Click Continue. The IP Addresses screen appears. The IP Addresses screen displays automatically detected information about the G450, such as what media modules are installed in the media modules slots. 15. If you are using GIW only to upgrade firmware, continue with step Click in the Action column. The PMI screen appears. Figure 84: The PMI screen 17. In the PMI screen, specify the details of the Primary Management Interface (PMI) for the G450. The PMI is used as the IP address of the G450 for specific management functions. If you do not know which interface to designate as the PMI, check with your project manager. 18. Click Continue. The SNMP V1 screen appears. Issue 4 May

192 Running the Gateway Installation Wizard (GIW) Figure 85: The SNMP V1 screen 19. In the SNMP V1 screen, specify SNMP V1 community strings for Read Only and Read Write access. 20. Click Continue. The SNMP V3 screen appears. 192 Installation and Upgrades for the Avaya G450 Media Gateway

193 Running the Gateway Installation Wizard (GIW) Figure 86: The SNMP V3 screen 21. If you want to configure an SNMP V3 user on the G450: a. In the User Name field, enter a string of up to 32 characters representing the SNMP V3 user. b. In the Authentication Protocol field, select the authentication protocol by which the SNMP V3 user should be authenticated (SHA1 or MD5). c. In the Authentication Password field, enter a string of between 8 and 64 characters specifying the user s authentication password. The authentication password is transformed using the authentication protocol and the SNMP engine ID to create an authentication key. d. In the Re-enter Authentication Password field, enter the authentication password again for verification. e. In the Privacy Password field, enter a string of between 8 and 64 characters specifying the SNMP V3 user s privacy password. f. In the Re-enter Privacy Password field, enter the privacy password again for verification. 22. Click Continue. The IP Addresses - Media Gateway Controller List screen appears. Issue 4 May

194 Running the Gateway Installation Wizard (GIW) Figure 87: The IP Addresses - Media Gateway Controller List screen 23. In the Media Gateway Controller List screen: a. Specify the IP address of the primary Media Gateway Controller (MGC) in the first IP address box. b. Specify the IP addresses of up to three additional MGCs, optionally, in the subsequent boxes. c. Specify Transition Point information. d. Click Ping Test to test the accessibility of each MGC. 24. Click Continue. You return to the IP addresses screen. 25. Click Continue. The Firmware screen appears. 194 Installation and Upgrades for the Avaya G450 Media Gateway

195 Running the Gateway Installation Wizard (GIW) Figure 88: The Firmware screen 26. In the Firmware screen: a. Upload any firmware upgrades you need to install to your TFTP server. b. In the TFTP Address field, enter the address of your TFTP server. c. In the TFTP Directory field, enter the name of the directory on the TFTP server in which the upgrade files are located. d. In the table, check the Select box for all firmware components you want to upgrade. The current version of each component is listed to help you confirm the need for upgrade. e. Enter the file name of each firmware upgrade file you want to install in each line of the table where you checked the Select box. 27. Click Continue. The firmware is upgraded and the Change Master Key - Optional screen appears. The master key is used to encrypt gateway secrets (passwords, etc.) in the gateway configuration file. 28. If you want to change the master key, enter the new master key passphrase in the Create Master Key field, and then confirm by entering it again in the Confirm Master Key field. A new master key is generated from the passphrase. 29. Click Continue. The Gateway Authentication screen appears. Issue 4 May

196 Running the Gateway Installation Wizard (GIW) Figure 89: The Gateway Authentication screen 30. If you have a service contract, the G450 is shipped with an authentication file. This authentication file is required for Avaya services personnel to allow them secure remote access to the gateway. 31. Click Continue. The Field Replaceable Unit (FRU) Status screen appears. View the status of the Field Replaceable Units detected in the G Click Continue. The TFTP Server screen appears. The TFTP Server screen enables you to upload firmware and configuration files for IP phone upgrades to the G450 TFTP server. 196 Installation and Upgrades for the Avaya G450 Media Gateway

197 Running the Gateway Installation Wizard (GIW) Figure 90: The TFTP Server screen - part If you want to upload configuration and firmware files for IP phones to the G450 TFTP Server, do the following: a. In the Server IP Address field, enter the IP address of the machine hosting the files that are to be uploaded. b. Select the file transfer protocol (TFTP, FTP, or SCP) you want to use to upload the files from the host machine. TFTP is selected by default. The use of the SCP protocol is limited to copying files of 1 MB or less. Therefore, an SCP server can be used for copying the script files, which do not exceed 128 KB, but cannot be used for copying image files. c. If you selected FTP or SCP, enter the username and password in the Username and Password fields, and re-enter the password for confirmation in the Re-enter Password field. 34. Click Continue. Issue 4 May

198 Running the Gateway Installation Wizard (GIW) Figure 91: The TFTP Server screen - part In the Select column, check any files you wish to upload. If you selected SCP as your upload protocol, the checkboxes for the phone images are disabled. If a green circled checkmark is displayed in the Uploaded column, the file has already been uploaded. 36. Click Continue. The files are uploaded and the G450 Modem Type Selection screen appears. If you are using GIW only to upgrade firmware, click Continue until you reach the Finish Up screen. Go to step If you do not need to connect a modem to the G450, select None. If you do need to connect a modem to the G450, select the type of modem you want to connect. 38. Click Continue. The appropriate modem configuration screen appears. 198 Installation and Upgrades for the Avaya G450 Media Gateway

199 Running the Gateway Installation Wizard (GIW) Figure 92: The G450 Serial Modem Configuration screen Issue 4 May

200 Running the Gateway Installation Wizard (GIW) Figure 93: G450 USB Modem Configuration screen 39. To configure the modem: a. In the PPP IP Address field, enter the RAS IP address of the modem obtained using the ART tool. See Running the Automatic Registration Tool (ART) for the RAS IP address on page 24. b. Enter the PPP Subnet Mask. c. Select the authentication method: If you have an Avaya Service contract, check Enable ASG Authentication to enable remote access to the device. If you do not have an Avaya Service contract: - Check Enable CHAP Authentication. - In the CHAP Secret field, enter the CHAP secret key obtained using the ART tool. See Running the Automatic Registration Tool (ART) for the RAS IP address on page In the Confirm CHAP Secret field, re-enter the CHAP secret key. 40. Click Continue. The Change Root Password screen appears. 41. If you would like to change the password on the G450 Media Gateway, enter the current password in the Current Password field, enter a new password in the New Password field, and re-enter the new password in the Confirm New Password field. 200 Installation and Upgrades for the Avaya G450 Media Gateway

201 Connect a modem, if necessary 42. Click Continue. The Finish Up screen appears. Follow the on-screen instructions if you want to save the installation log file. Further configurations, as described in this screen, can now be performed either remotely, via a modem that you enabled with GIW, or locally. Connect a modem, if necessary If you enabled a serial or USB modem on the G450 during your GIW session, you can now connect the modem. Connecting a serial modem 1. Connect the serial modem to a working telephone line. 2. Connect the provided DB-25 adapter to the modem. 3. Disconnect the flat cable from the COM port of the laptop computer. 4. Connect the flat cable to the DB-25 connector on the modem. Connecting a USB modem 1. Connect a USB modem to a working telephone line. See USB modems supported by the G450 on page 154 for a list of supported USB modems. 2. Connect one end of a USB cable to the modem. 3. Connect the other end of the USB cable to a USB port on the G450 front panel. Test the modem connection If the modem is successfully initialized, the MDM LED on the G450 front panel lights. Issue 4 May

202 Running the Gateway Installation Wizard (GIW) Testing the modem If you connected a modem, verify that the MDM LED is lit, and then dial into the modem to check that you can authenticate to the modem. 202 Installation and Upgrades for the Avaya G450 Media Gateway

203 Appendix E: Power supplies and adjunct systems This appendix provides information and wiring examples of installation procedures for various telephone and console power supplies. In addition, you may need to install one or more adjunct systems or devices. Follow the instructions in: IA770 INTUITY AUDIX messaging application on page 207 INTUITY AUDIX LX messaging system on page 209 Call center on page 209 Uninterruptible power supply (UPS) on page 212 Terminal server installation on page 215 Call Detail Recording (CDR) on page 228 Reliable Data Transport Tool (RDTT) package on page 231 Printers on page 232 DS1/T1 CPE loopback jack on page 233 External modems on page 248 Busy tone disconnect equipment for non-u.s. installations on page 250 Music-on-hold on page 251 Paging and announcement equipment on page 255 Adjunct Information Sources on page 256 For these adjunct systems, consult the documentation specific to the system for complete installation instructions. Your planning documentation specifies the equipment you will be installing. WARNING:! WARNING: To reduce the risk of fire, use only 26 AWG or larger telecommunication line cords when installing telephones or adjuncts. Issue 4 May

204 Power supplies and adjunct systems Typical adjunct power connections The 400B2 adapter is convenient for connecting local -48 VDC power to a modular plug. See Figure 94. Each port network can provide power for up to three attendant consoles. This source of power is preferred for the attendant consoles because it has the same battery backup as the G450 Media Gateway. Refer to Documentation for Avaya Communication Manager, Media Gateways and Servers CD, , for detailed power supply information and installation procedures. Figure 94: 400B2 Adapter Connecting to a Modular Plug Figure notes: r KLC Flush-Mounted Information Outlet 2. Surface-Mounted Information Outlet 3. To Individual Power Unit B2 Adapter 5. To Telephone 6. Destination Service Access Point (DSAP) Power Cord 204 Installation and Upgrades for the Avaya G450 Media Gateway

205 Typical adjunct power connections end-to-end Typical adjunct power connections end-to-end Figure 95 shows typical connection locations for adjunct power. Figure 95: Example Adjunct Power Connections Figure notes: 1. Typical display telephone 2. Individual power supply (Such as 1151B/ C) (Not used if item 14 is used) B2 adapter 4. Information outlet (modular jack) 5. 4-pair D-Inside Wire (DIW) cable 6. Satellite site or adapter location pair D-Inside Wire (DIW) cable 8. Station side of MDF cydmapwr EWS P6A patch cord or jumpers 10. System side of MDF pair cable to digital line modular jack 12. Equipment room 13. Satellite location 14. Bulk power supply. Install at satellite location or equipment room (not both). Auxiliary power for an attendant console The nonessential functions of an attendant console and its optional 26A1 or 24A1 selector console derive power from an auxiliary power source. Provide auxiliary power for an attendant console through this cable so the console remains fully operational during short power outages. Only 1 console can derive auxiliary power from the system and through the auxiliary cable located in the trunk/auxiliary field. A console s maximum distance from its auxiliary power source is: 800 ft (244 m) for a 302A1 Issue 4 May

206 Power supplies and adjunct systems 350 ft (107 m) for a 301B1 and 302D An attendant console can also derive auxiliary power from: Individual 1151B/C or 1151B2/C2 power supply MSP-1 power supply 258A-type adapters Bulk power supplies Local and Phantom Power An attendant console s maximum distance from the system is limited. See Table 27. Table 27: Attendant Console Cabling Distances Enhanced Attendant Console (302D) 24 AWG Wire (0.26 mm 2 ) 26 AWG Wire (0.14 mm 2 ) Feet Meters Feet Meters With Selector Console Phantom powered Locally powered Without Selector Console Phantom powered Locally powered Installation and Upgrades for the Avaya G450 Media Gateway

207 IA770 INTUITY AUDIX messaging application IA770 INTUITY AUDIX messaging application The IA770 INTUITY AUDIX Messaging Application runs on a G450 Media Gateway controlled by an S8300 Server. Without the need for additional hardware, IA770 INTUITY AUDIX software processes touchtones, converts messages to the G.711 format, and converts text to speech. CAUTION: For complete information on IA770 INTUITY AUDIX Installations, see Avaya IA770 INTUITY AUDIX Messaging, Release 3.0, Installation, Upgrades, and Troubleshooting, ! CAUTION: IA770 INTUITY AUDIX Messaging processes messages using the G.711 codec only. Therefore, ensure that a codec set exists that uses only the G.711 codec. Then, assign that codec set to a network region. And, finally, assign that network region to the AUDIX signaling group that is linked to the IA770 INTUITY AUDIX Messaging trunk group. Shared resources of IA 770 coresidency An IA770 uses many resources of the S8300 Server and the media gateway where it resides. The following list outlines the S8300 s shared resources used by the IA770 INTUITY AUDIX system: Hardware for data storage and retrieval TFTP server for: - Downloading and updating the license file for feature activation - Backing up and restoring data over a LAN or a WAN, including translations and messages - Updating and upgrading software IP address for administration access General Alarm Manager for alarm display Web interface to start and stop the system The IA770 system also shares the same switch-tone parameters established for the S8300 Server. With the software-only version of the IA770 system that is currently sold, the S8300 Server handles switch tones on behalf of the IA770 system and passes on the control information to the IA770 system using QSIG signaling. With the IA770 system that uses a CWY1 board, the installer or administrator must set IA770 parameters to match those of the S8300 Server. Issue 4 May

208 Power supplies and adjunct systems Where is the IA770 location and software IA770 INTUITY AUDIX messaging is a software-only version of INTUITY AUDIX messaging that uses a QSIG-MWI H.323 virtual trunk for communication between the Communication Manager and IA770 software. The INTUITY AUDIX system software is loaded directly onto the S8300 hard drive. For upgrades only, a G450 Media Gateway that previously used a CWY1 board can continue to use the CWY1 board with IA770 INTUITY AUDIX software. However, the CWY1 board is no longer available for new systems. Using an AUDIX trunk group as well as an AUDIX hunt group for new systems For new systems, an H.323 virtual trunk integration must be established. The virtual trunk group, and signaling group, setup is handled automatically when you install IA770 INTUITY AUDIX Messaging with the Avaya Installation Wizard. Otherwise, you must administer the trunk group, its signaling group, and the assigned network region and IP codec set with Communication Manager once the software is installed. The number of trunks assigned to the trunk group can be either 3, 6, or 12. The use of trunks replaces the need for voice ports in the hunt group. However, an INTUITY AUDIX hunt group must still be defined. The hunt group setup is also handled automatically when you install IA770 INTUITY AUDIX Messaging with the Avaya Installation Wizard. Otherwise, you must administer the hunt group using Communication Manager. Other switch administration tasks that are associated with proper hunt group functions, such as creating COR, COS, and coverage paths, are also required. IA770 INTUITY AUDIX installations and S8300 upgrades for IA770 INTUITY AUDIX The INTUITY AUDIX software must be installed or upgraded at the same time as the S8300 Communication Manager software load (the.rpm files). The IA770 software is delivered on the Communication Manager software distribution CD. The Communication Manager installation tools install IA770 INTUITY AUDIX automatically. For complete information on IA770 INTUITY AUDIX Installations Avaya IA770 INTUITY AUDIX Messaging, Release 3.0, Installation, Upgrades, and Troubleshooting, Installation and Upgrades for the Avaya G450 Media Gateway

209 INTUITY AUDIX LX messaging system INTUITY AUDIX LX messaging system The process of integrating an INTUITY AUDIX LX system with an Avaya S8300 Server involves a series of tasks to prepare the switch to work with the INTUITY AUDIX LX system. The procedures for this process are fully documented in INTUITY AUDIX LX Release 1.0 Documentation, The information is contained in a document with the title INTUITY AUDIX LX Release 1.0 LAN Integration with S8300 and DEFINITY Systems. Call center The S8300 Server provides an excellent solution for a small call center. The S8300 Server with the G450 Media Gateway supports the following call center capabilities: All three Avaya call center packages: - Avaya Call Center Basic - Avaya Call Center Deluxe - Avaya Call Center Elite Up to 450 agents A maximum of 16 ASAI links Avaya G450 announcement software About Avaya G450 announcement software Voice announcements are used in a call center environment to announce delays, direct customers to different departments, and entertain and inform calling parties. The announcement capability is standard and comes co-resident on the G450. You can substantially increase the number of supported announcement files on the gateway if you install a compact flash and increased RAM (refer to Installing the upgrade memory kit on page 88). The G450 announcement software has many of the functions of the TN2501AP VAL circuit pack. See Table 28 for differences between the Avaya G450 Announcement software and the VAL circuit pack. For more information on Avaya G450 Announcement software, see the Issue 4 May

210 Power supplies and adjunct systems Administrator Guide for Avaya Aura Communication Manager, , Chapter 13, "Managing Announcements". Table 28: Comparison between the G450 Announcement software and the VAL circuit pack Area description Requires hardware TN2501AP (VAL) circuit pack Yes Avaya G450 announcement software No Maximum storage time Concurrent calls per announcement Backup and restore over LAN Recording method File portability to multiple DEFINITY or Avaya G450 Media Gateways Up to 60 minutes at 64Kbps sample rate 50 when using a DEFINITY Server SI or DEFINITY Server CSI 1,000 when using the DEFINITY Server R, S85XX, or S87XX Server Yes Use PC or telephone Yes Up to 45 minutes at 64Kbps uncompressed speech 1,000 Yes Use PC or telephone Yes Playback quality Toll quality Toll quality Backup speed 2.6 seconds for each 60 seconds of announcement time Reliability High High Firmware downloadable Number of boards per system Yes 5 on the DEFINITY CSI and DEFINITY SI 10 on the DEFINITY R and S85XX or S87XX Server 2.6 seconds for each 60 seconds of announcement time Yes 10 per configuration 1 of Installation and Upgrades for the Avaya G450 Media Gateway

211 Call center Table 28: Comparison between the G450 Announcement software and the VAL circuit pack (continued) Area description TN2501AP (VAL) circuit pack Avaya G450 announcement software Number of announcement ports Announcements per board Maximum number of announcements in a configuration 128 DEFINITY Server CSI or DEFINITY Server Si 1,000 DEFINITY Server R 3,000 S85XX, or S87XX Server 3,000 over multiple G450 Media Gateways Format CCITT A-law or u-law CCITT A-law or u-law Sample bits 8 8 Sample rate 8,000 KHz 8,000 KHz Channels Mono Mono 2 of 2 Issue 4 May

212 Power supplies and adjunct systems Uninterruptible power supply (UPS) The Avaya VA online Uninterruptible power systems (UPSs) provide power protection for telecommunications systems and equipment. Avaya UPSs are a cost-effective measure to avoid costly downtime. The Avaya UPS provides complete isolation from power disturbances to protect customer s data and equipment. It can keep the phones up and ensure network reliability, but it also provides customizable alarm and monitoring capabilities. Avaya online UPSs feature: Isolation of connected equipment from all incoming power problems Doubled battery service life and advanced warning of the end of useful battery life with Advanced Battery Management (ABM) technology Prolonged backup time with Extended Battery Modules (EBMs) Conditioned incoming power without depleting the battery to preserve battery power for complete power outages Adapted to rack-mount and standalone tower applications with two-in-one form factor Standard RS-232 communications port Standard DEFINITY alarm contacts Six foot communications cable included Web/SNMP card to add direct control and monitoring capabilities in SNMP-based networks and via Web browsers (Optional for all models except select 1000 VA UPS) UPS models Avaya Equipment to protect (total load of 750VA 523 Watts) Holdover Time (mins) UPS UPS Capacity used SAP VA Line-interactive Rackmount UPS, RoHS VA Line-interactive Rackmount UPS, RoHS VA Line-interactive Rackmount UPS, RoHS VA Online UPS with Web/SNMP Card 100.0% % % % of Installation and Upgrades for the Avaya G450 Media Gateway

213 Uninterruptible power supply (UPS) Avaya Equipment to protect (total load of 750VA 523 Watts) Holdover Time (mins) UPS UPS Capacity used SAP VA Online UPS w/web card + Rail Kit VA Online UPS with Web/SNMP Card and 1EBM VA Online UPS w/1 EBM, Web card, 4-post Rail VA Online UPS with Web/SNMP Card and 2EBM VA Online UPS w/2 EBM, Web card, 4-post Rail VA Online UPS w/3 EBM, Web card, 4-post Rail VA Online UPS w/4 EBM, Web card, 4-post Rail VA Online UPS with 4 EBM VA Online UPS w/1 XBU48 and Web/ SNMP Card 50.0% % (1) (1) % (1) (1) % (1) (2) % (1) (2) % (1) (3) % (1) (4) % (1) (4) % (1) (1) of 2 Battery runtimes (in minutes) VA Model Load Std Internal Batteries (1) 24V EBM (2) 24V EBMs 200 VA / 140 W VA / 280 W of 2 Issue 4 May

214 Power supplies and adjunct systems Battery runtimes (in minutes) VA Model Load Std Internal Batteries (1) 24V EBM (2) 24V EBMs 700 VA / 490 W VA / 595 W VA / 700 W of 2 1. This table provides typical information. Runtimes are approximate and may vary with equipment, configuration, battery age, temperature, etc. Full Details on these units can be found in Hardware Description and Reference for Avaya Aura Communication Manager, You can also go online to find out the latest details about UPS technology at Installation and Upgrades for the Avaya G450 Media Gateway

215 DATA CONNECTIONS ONLY - NOT FOR TELECOM USE BASE-T 5VDC Terminal server installation Terminal server installation This section provides information on connecting adjunct equipment to a G450 Media Gateway with an S8300 Server using a terminal server (see Figure 96). Avaya supports the IOLAN+ 104 terminal server. Any device that does not support a direct TCP/IP connection, but that does support an RS-232 interface, can connect through a terminal server. System printers and some CDR devices use RS-232 connections and can connect through a terminal server. You can connect up to four adjuncts through one terminal server. Figure 96: Switch-to-adjunct LAN connectivity through a terminal server LAN 2 5 Figure notes: cydfadj KLC switch 2. IP connection on an S8300/G450 configuration 3. 10/100Base-T Hub (optional) 4. terminal server 5. serial port 6. CDR adjunct Issue 4 May

216 Power supplies and adjunct systems Equipment required for installing and administering the terminal server Make sure you have all the equipment on site before the installation. You must have the hardware listed in Table 29. Table 29: Required equipment Comcode Description Qty Supplier CUST SOL TERM SRVR 4PT RHS 1 Avaya NA NA NA RJ45-to-DB25 connector for IOLAN+ (supplied with ) DB25-to-DB9 connector for PC COM port RS-232 Null modem (if needed for PC or printer connectivity) 4 Avaya 1 Avaya 1 or more Male/female adapter (if necessary) 1 or more or NA NA 6-inch RJ45 crossover cord, or 10/100Base-T auto-sensing LAN hub or router 259A adapter, or CAT5 cross connect hardware and connecting blocks 1 1 Avaya Avaya Avaya Customer 1 Avaya Customer NA RJ45 UTP Category 5 modular cords 1 2 Customer NA 451A in-line RJ45 adapters, as needed to connect modular cords together You also need a computer (laptop) with the HyperTerminal software program for the initial administration of the IOLAN+ and to set up the ports. 216 Installation and Upgrades for the Avaya G450 Media Gateway

217 Terminal server installation What are the distance limits for the terminal server The distance limit from the switch to the LAN hub is 328 ft (100 meters). The distance limit from the LAN hub to the terminal server is 328 ft (100 meters). If installed, the limit from the terminal server to the adjunct is 50 ft (15 meters). However, to achieve greater distance limits, the switch s LAN hub/router may be connected to a WAN and the hub/router for the terminal server also connected to the same WAN. How is the terminal server cabling connected Figure 97 shows the connection between the terminal server port and a call accounting system. Figure 97: Stand-alone call accounting system link using a terminal server Switch 259A Adapter, 356A Adapter (Jack #1), or 258B Adapter (Jack #1) Standalone Call Accounting C-LAN RJ45 Cat 5 Modular Cord Hub or Router RJ45 Cat 5 Modular Cord Terminal Server «M25A or M25B RS232 Cable Call Accounting Port AC Power clan2gca.cdr 328 ft max (100 m) 328 ft max (100 m) 50 Ft. Maximum Demarcation Point Connecting the IOLAN+ to the adjunct and the LAN Connect the adjunct to the IOLAN+, using the RJ45-to-DB25 cable and the null modem. You can use a male/female adapter (see Figure 98). Issue 4 May

218 DATA CONNECTIONS ONLY - NOT FOR TELECOM USE Power supplies and adjunct systems Figure 98: Connecting an adjunct to the IOLAN+ 8 6 cydfrcon KLC BASE-T 5VDC Figure notes: 1. IP connection on an S8300/G Local area network (LAN) 3. IOLAN+ 104 terminal server 4. Adjunct (system management terminal or a system printer, for example) 5. Null modem 6. PC or laptop (for initial administration) 7. DB25-to-RJ45 cable 8. DB25-to-DB9 cable Follow these typical steps: Depending on the adjunct s connections, you may not need all of these pieces. 1. Connect the null modem adapter to COM1 port on the adjunct. The null modem is an important element in this setup. Without it, data may not transfer correctly. 2. Connect the other end of the null modem adapter to the DB25 to RJ-45 cable. 3. Connect the RJ-45 end to any port on the IOLAN+. Administering the IOLAN+ To administer the IOLAN+ the first time, you must connect a PC or laptop to the RS-232 Port 1 on the IOLAN+ terminal server. Follow these typical steps: 1. Connecting the IOLAN+ on page Setting up HyperTerminal on the computer on page Administering the IOLAN+ the first time on page Installation and Upgrades for the Avaya G450 Media Gateway

219 Terminal server installation 4. Rebooting the IOLAN+ on page 222 Depending on the computer s COM port, you may not need all of these pieces. Connecting the IOLAN+ 1. Connect the DB9 end of the DB9-to-DB25 cable to the COM port on the PC or laptop. 2. Connect the DB25 end to the null modem adapter. 3. Connect the other end of the null modem adapter to the DB25 to RJ-45 cable. 4. Connect the RJ-45 end to Port 1 of the IOLAN+. 5. Before beginning the initial administration, make sure you have the following information: New IP address and subnet mask for IOLAN+ Host name for IOLAN+ IP address of S8300 Server Ethernet interface Port number of S8300 Server Ethernet interface where adjunct connects Use the HyperTerminal software program that comes with Windows 95/98/NT/2000 to administer the IOLAN+. Setting up HyperTerminal on the computer 1. Open HyperTerminal. 2. Click the File > Properties > Connect tab. a. In the Connect using: field, select COM n, where n is the communication port your computer is using. 3. Click CONFIGURE a. Set the bits per second field to b. Set the Flow control field to Hardware. 4. Click OK. 5. Press ENTER to get the login prompt. Administering the IOLAN+ the first time 1. At the login prompt type any text and press ENTER. Issue 4 May

220 Power supplies and adjunct systems 2. At the second prompt type set term ansi and press ENTER to view the Connections Menu. Name: port 2 CONNECTIONS MENU Terminal: 2 Connection Host 1 *** FREE ** === Commands === 2 *** FREE ** Telnet ^T 3 *** FREE ** Rlogin ^R 4 *** FREE ** Port ^P Admin mode ^A CLI Lock Logout ^D ================ IOLAN PLUS v a CDi iolan 3. Under Connection select Port 1 (the port to which the adjunct is connected) and press ENTER to access the Commands menu. 4. Select Admin mode > Password and press ENTER. Name: port 2 ADMINISTRATION MENU Terminal: 2 gateway host line password port quit server stats Examine/modify gateway table. Examine/modify host table. Terminal configuration organised by line. Specify password to allow modification of menu items. Terminal configuration organised by port. Return to connections menu. Examine/modify Server parameters. Examine Server statistics. Password [ ] IOLAN PLUS v a CDi iolan-st 5. Type iolan, the default password, and press ENTER. The Administration Menu changes, offering more options. 220 Installation and Upgrades for the Avaya G450 Media Gateway

221 Terminal server installation 6. Select server and press ENTER to view the Server Configuration menu. ** Administrator ** SERVER CONFIGURATION Terminal: 2 Name [iolan ] Debug mode [0 ] IP address [ ] Subnet mask [ ] Ethernet address [00:80:d4:03:11:cd] Ethernet interface [AUTO] Language [English ] Identification [ ] Lock [Disabled] Password limit [5 ] CR to initiate [No ] SNAP encoding [Disabled] Boot host [ ] Boot diagnostics [Enabled ] Boot file [ ] Init file [ ] MOTD file [ ] Domain name [ ] Name server [ ] NS Port [53 ] WINS server [ ] Name used for prompts and message on bottom right of screen. IOLAN PLUS v a CDi iolan 7. Fill in the following fields with information appropriate to your network. Leave the default settings for the other fields. Name: IP address: (for IOLAN+) Subnet mask: 8. Press ENTER and select Save & Exit to effect the changes. You must reboot the server any time you change an IP address or Local Port value. Issue 4 May

222 Power supplies and adjunct systems Rebooting the IOLAN+ 1. Press ENTER to view the Administration Menu. ** Administrator ** ADMINISTRATION MENU Terminal: 2 access change gateway host kill line port quit reboot server stats trap Remote System Access (PPP). Change login and/or admin password. Examine/modify gateway table. Examine/modify host table. Kill TCP connections on serial line. Terminal configuration organised by line. Terminal configuration organised by port. Return to connections menu. Reboot Server. Examine/modify Server parameters. Examine Server statistics. Examine/modify SNMP Trap parameters. Port [2 ] IOLAN PLUS v a CDi iolan The following steps re-initialize the IOLAN+ so it knows it's connected to the LAN through its IP address. 2. Select reboot and press ENTER. 3. Press the space bar to restart the IOLAN+. Navigating the IOLAN+ terminal server Refer to the IOLAN+ user guide for details. In general, you must: Use the arrow keys to move to a menu item Use the TAB key to move from field to field horizontally Use the ENTER key to choose an item 222 Installation and Upgrades for the Avaya G450 Media Gateway

223 Terminal server installation Administering the gateway You need to administer the gateway only if the S8300 Server and IOLAN+ are not in the same subnet. If the S8300 Server and IOLAN+ are in the same subnet, skip this procedure. 1. Select Admin mode > Password and press ENTER. 2. Type iolan and press ENTER. 3. Select gateway to access the Gateway menu. 4. Fill in the following fields for Entry 1: Destination: S8300 Server IP address Gateway: Gateway address Netmask: Subnet mask The following steps re-initialize the IOLAN+ so it knows it's connected to the LAN through your gateway. 5. Select reboot and press ENTER. 6. Press the space bar to restart the IOLAN+. Administering an IOLAN+ port Use this procedure when connecting an adjunct or serial COM port on a PC directly (locally) to the IOLAN+ (see Figure 98: Connecting an adjunct to the IOLAN+ on page 218). 1. Select Admin mode > Password and press ENTER. 2. Type iolan and press ENTER. 3. Select port and press ENTER. Issue 4 May

224 Power supplies and adjunct systems 4. Type port number and press ENTER to view the Port Setup Menu where port number is the port that the adjunct connects to. ** Administrator ** PORT SETUP MENU Terminal: 2 Hardware Flow ctrl Keys Speed [9600 ] Flow ctrl [xon/xoff] Hot [^]] Intr [^C] Parity [None] Input Flow [Enabled ] Quit [^@] Kill [^U] Bit [8] Output Flow [Enabled ] Del [^@] Sess [^@] Stop [1 ] Echo [^@] Break [Disabled] IP Addresses Monitor DSR [Yes ] Src [ ] Mask [ ] Monitor DCD [No ] Dst [ ] User Options Access Name [port 2 ] Keepalive [No ] Access [Remote ] Terminal type [undef ] Rlogin/Telnet [Telnet] Authentication [None ] TERM [ ] Debug options [No ] Mode [Raw ] Video pages [0] Map CR to CR LF [No ] Connection [None ] CLI/Menu [CLI] Hex data [No ] Host [ ] Reset Term [No ] Secure [No ] Remote Port [0 ] MOTD [No ] Local Port [5101] IOLAN PLUS v a CDi iolan 5. Fill in the following fields. Leave the default settings for the other fields. Speed: 9600 Monitor DSR: Yes Monitor DCD: No Name: port number or other descriptive name Terminal type: undef CLI/Menu: CLI Reset Term: No Flow ctrl: xon/xoff IP addresses: leave blank Mask: leave blank Access: Remote Authentication: None Mode: Raw Connection: None 224 Installation and Upgrades for the Avaya G450 Media Gateway

225 Terminal server installation Host: leave blank or enter S8300 Server IP Address Remote Port: 0 Local Port: must match the value of Remote Port on the IP Services screen of the Communication Manager software 6. Press ENTER and select Save & Exit to effect the changes. 7. Press ENTER again to view the Administration Menu. 8. Select kill to disable the port connection. 9. Repeat the steps for each additional port you want to administer. 10. When administration is complete, from the Connections Menu, select logout (or press Ctrl D). 11. Close HyperTerminal. At this point, you have established a connection path from the adjunct through the IOLAN+ to the S8300 Server. Testing connectivity through the IOLAN+ 1. On the system management terminal, press ENTER to get the login prompt to the Communication Manager switch. If you get garbled text, check the baud rate setting on the Port Setup Menu. You can adjust it up or down. 2. If no login prompt appears, log back into the IOLAN+ through HyperTerminal. 3. Select Admin mode > stats and press ENTER twice. 4. Select users and press ENTER. Issue 4 May

226 Power supplies and adjunct systems 5. Look at the port that the adjunct is connected to and see if there is any traffic. If not, check all your connections and administration fields. ** Administrator ** SERVER STATISTICS Terminal: 2 1. port1 Talking to host <DSR+CTS+DCD >DTR+RTS 2. port 2 SERVER STATISTICS <DSR+DCD >DTR+RTS 3. port 3 waiting for DSR or DCD >DTR+RTS 4. port 4 modem waiting for DSR or DCD >DTR+RTS REM <unknown> logged out LOG logger not enabled Press <RETURN> to see list of options. IOLAN PLUS v a CDi iolan-st After you have successfully administered and validated the connection between the adjunct and the S8300 Server through the IOLAN+, you can disconnect the laptop or other PC from the IOLAN+. No further IOLAN+ administration is required. Potential failure scenarios and repair actions If a link goes down between the terminal server and the switch, you must reboot the terminal server for the link come back up. If you are performing a software upgrade or if a system reset occurs, you must reboot the terminal server to restore the link. See Rebooting the IOLAN+ on page 222 for instructions. Administering IP services For each adjunct that you connect using TCP/IP, you need to administer IP services to establish the IP address/tcp port pairing. The IP address is associated with the node name that you just administered. In this example, we are administering the primary call detail recording (CDR) connection as end-to-end TCP/IP. 1. Type change ip-services and press ENTER to assign the CDR endpoint. 226 Installation and Upgrades for the Avaya G450 Media Gateway

227 Terminal server installation 2. In the Service Type field, enter CDR1 for the call accounting link. change ip-services Page 1 of 3 IP SERVICES Service Enabled Local Local Remote Remote Type Node Port Node Port CDR1 procr 0 callacctg In the Local Node field, enter the node name for the switch. In this example, enter procr. 4. The Local Port field defaults to 0 for all client applications. You cannot make an entry in this field. 5. In the Remote Node field, enter the node name for the adjunct, as administered on the Node Names screen. For the call accounting application, type callacctg. 6. In the Remote Port field, enter the TCP listen port assigned to the adjunct. The recommended value for CDR1 is This number must match the port administered on the end device. If you are using the Downloadable Reliable Session-Layer Protocol tool, this must match the port administered in the Server application. If you are using a terminal server, this number must match the Local Port number on the Port Setup menu. Consult the documentation for your Call Accounting system to determine the appropriate port for the CDR device. 7. Go to Page 3 and type n in the Reliable Protocol field for the CDR Service Type. You do not use RSP with a terminal server. change ip-services Page 3 of 3 SESSION LAYER TIMERS Service Reliable Packet Resp Session Connect SPDU Connectivity Type Protocol Timer Message Cntr Cntr Timer CDR1 n Press ENTER to save your changes. Issue 4 May

228 Power supplies and adjunct systems Call Detail Recording (CDR) This section provides information on connecting Call Detail Recording (CDR) equipment. Connecting CDR equipment The interface between an Avaya server and CDR equipment is a Processor Ethernet Connection. As with C-LAN connections, the CDR adjunct may be a terminal server or a CDR application using RSP. A printer or customer premises equipment (CPE) can also be used as the output receiving device. Administering CDR data collection To send CDR data using a processor Ethernet interface to a device on the LAN/ WAN, you have the option to enable/disable RSP. 1. Setup the CDR adjunct to be ready to collect CDR data. Record the IP address and the port number of the CDR adjunct, which could be a terminal server or a CDR application that uses RSP. If the CDR adjunct is an application that uses RSP, start the application to listen for a client connection at the port. 2. Access the IP Services screen in Communication Manager (see Administering IP services on page 226), and do the following: a. In the Service Type field, enter CDR1 or CDR2. b. In the Local Node field, enter procr. c. The Local Port field defaults to 0 for all client applications. d. You cannot make an entry in this field. e. In the Remote Node field, enter the node name you assigned to the CDR adjunct in step 2. f. In the Remote Port field, enter the port number used by the CDR adjunct determined in step Installation and Upgrades for the Avaya G450 Media Gateway

229 Call Detail Recording (CDR) 3. Go to Page 3 and do the following: a. Enter y in the Reliable Protocol field if you have a CDR application using RSP. b. Enter n if the CDR adjunct is connected through a terminal server. c. If RSP is being used, complete the Packet Resp Timer and Connectivity Timer fields with a reasonable value that matches the network condition (recommended values are 30 and 60 seconds, respectively). d. Accept the defaults in the other fields. 4. Administer CDR parameters as described in Administering CDR parameters on page 229. Administering CDR parameters You must administer CDR parameters to let the system know that the adjunct is connected through TCP/IP. For details on all fields on the CDR System Parameters screen, see Administrator Guide for Avaya Aura Communication Manager, Type change system-parameters cdr and press ENTER. The CDR System Parameters screen appears. change system-parameters cdr Page 1 of 1 CDR SYSTEM PARAMETERS Node Number (Local PBX ID): CDR Date Format: month/day Primary Output Format: unformatted Primary Output Endpoint: CDR1 Secondary Output Format: unformatted Secondary Output Endpoint: CDR2 Use ISDN Layouts? n EIA Device Bit Rate: 9600 Use Enhanced Formats? n Condition Code T for Redirected Calls? n Modified Circuit ID Display? n Remove # From Called Number? n Record Outgoing Calls Only? y Intra-switch CDR? n Suppress CDR for Ineffective Call Attempts? y CDR Call Splitting? y Disconnect Information in Place of FRL? n Outg Attd Call Record? y Interworking Feat-flag? n Force Entry of Acct Code for Calls Marked on Toll Analysis Form? n Calls to Hunt Group - Record: member-ext Record Called Vector Directory Number Instead of Group or Member? n Record Called Agent Login ID Instead of Group or Member? n Inc Trk Call Splitting? n Record Non-Call-Assoc TSC? n Call Record Handling Option: warning Record Call-Assoc TSC? n Digits to Record for Outgoing Calls: dialed Privacy - Digits to Hide: 0 CDR Account Code Length: 4 2. In the Primary Output Format field, enter a format specific to the call accounting system, if necessary. In the example, unformatted is used. If you were sending data directly to a printer, you would use printer. Issue 4 May

230 Power supplies and adjunct systems 3. In the Primary Output Endpoint field, type CDR1. 4. If you use a secondary output device, and that device is also connected through TCP/IP, complete the Secondary Output Format field. Also, type CDR2 in the Secondary Output Endpoint field. 5. Press ENTER to save your changes. Testing the switch-to-adjunct link You can use the test, status, busyout and release commands to find and correct problems with CDR links. For more information about these commands, see Maintenance Commands for Avaya Aura Communication Manager, Media Gateways and Servers, status cdr-link Primary CDR LINK STATUS Secondary Link State: up extension not administered Maintenance Busy? no Work with the vendor to test the link from the call accounting adjunct. If a link does not come up immediately, use the busyout cdr-link and release cdr-link commands to bring up the link. Additional administration procedures for CDR equipment are provided in the Administrator Guide for Avaya Aura Communication Manager, Installation and Upgrades for the Avaya G450 Media Gateway

231 Reliable Data Transport Tool (RDTT) package Reliable Data Transport Tool (RDTT) package Avaya provides this free software application to help vendors and customers develop CDR applications that use the reliable session protocol to collect CDR data from an Avaya Server. The Reliable Data Transport Tool (RDTT) is a testing tool and thus is not supported by Avaya. What does the RDTT package contain The RDTT package consists of the following: Specifications for the Reliable Session Protocol The Client application (Client.exe) This application is designed to help you test the reliable session protocol without use of an Avaya Server. The Server application (Server.exe) This application is designed to help you understand the reliable session protocol and to start building your products to work with the Avaya Server. User Guide This document contains information about the client and server applications. Downloading the RDTT package The RDTT package is available from the Avaya Support website as a self-extracting executable. 1. Go to the Avaya Support website at 2. In the Search For text box, type reliable and click Go. 3. Select Reliable Data Transport Client/Server Tool from the list of links that are found. 4. When asked, save the RDTT.exe file to a temporary folder on your computer. It is approximately 1.6 to 2.0 MB in size. Installing the RDTT package 1. Double-click the RDTT.exe file. The Install Shield Wizard steps you through the installation. Issue 4 May

232 Power supplies and adjunct systems 2. When prompted to select Client or Server, select both programs. 3. Continue with the installation. Use the default destination folder and program folder. Administering the RDTT package See the instructions in the user_guide.doc file to administer the RDTT tool on a PC. Related topics See the following topics related to CDR: Chapter 16, Collecting Billing Information, in Administrator Guide for Avaya Aura Communication Manager, Call Detail Recording in Chapter 21, Features and Technical Reference in Administrator Guide for Avaya Aura Communication Manager, Printers For connecting a printer to a G450 Media Gateway, see Terminal server installation on page 215 for more information. 232 Installation and Upgrades for the Avaya G450 Media Gateway

233 DS1/T1 CPE loopback jack DS1/T1 CPE loopback jack This section provides information on how to install and use a DS1 loopback jack to test the DS1 span between the Avaya Server or Gateway and the network interface point. The loopback jack is required when DC power is at the interface to the MM710 media module. Do not remove the loopback jack after installation. It should always be available for remote tests of the DS1 span. For G450 Media Gateway systems, the channel service unit (CSU) is integrated within the MM710 media module. This means that there is no need for a separate external device. The loopback jack isolates the MM710 internal CSU from the DC power and properly loops the DC span power. This section covers: Installing a loopback jack on page 233 Administering a loopback jack on page 234 Testing a loopback jack with a smart jack on page 235 Testing a loopback jack without a smart jack on page 244 Configurations using fiber multiplexers on page 246 Installing a loopback jack You can use one of two installation options: Installing a loopback jack with a smart jack on page 234 Installing a loopback jack without a smart jack on page 234 Selecting the loopback jack installation method Select the installation method as follows: Install the loopback jack at the interface to the smart jack, if possible. This position provides maximum coverage of CPE wiring when remote loopback tests are run. If the smart jack is not accessible, install the loopback jack at the extended demarcation point. Issue 4 May

234 Power supplies and adjunct systems If there is no extended demarcation point, install the loopback jack directly at the network interface point as shown in Figure 99. If there is an extended demarcation point and the smart jack is not accessible, install the loopback jack as shown in Figure 100. If there is an extended demarcation point, but the smart jack is accessible, install the loopback jack as shown in Figure 101. Installing a loopback jack with a smart jack 1. Disconnect the RJ-48 (8-wide) connector at the appropriate interface point, and connect the loopback jack in series with the DS1 span. See Figure 99 through Figure Plug the H cable from the MM710 into the female connector on the loopback jack. 3. Plug the male connector on the loopback jack cable into the network interface point. Do not remove the loopback jack after installation. This is not a test tool and should always be available to remotely test a DS1 span. Installing a loopback jack without a smart jack Install the loopback jack at the point where the cabling from the MM710 plugs into the dumb block. However, if there is more than one dumb block, choose the one that is closest to the Interface Termination feed or the fiber MUX, to provide maximum coverage for loopback jack tests. Refer to Figure 102 and Figure Disconnect the RJ-48 (8-wide) connector at the appropriate interface point, and connect the loopback jack in series with the DS1 span. See Figure 102 through Figure Plug the H cable from the MM710 into the female connector on the loopback jack. 3. Plug the male connector on the loopback jack cable into the network interface point. Do not remove the loopback jack after installation. This is not a test tool and should always be available to remotely test a DS1 span. Administering a loopback jack 1. At the management terminal, type change ds1 location where location is the DS1 interface circuit pack corresponding to the loopback jack. 234 Installation and Upgrades for the Avaya G450 Media Gateway

235 DS1/T1 CPE loopback jack 2. Verify that the near-end CSU type is set to integrated. 3. On page 2 of the form, change the supply CPE loopback jack power field to y. Setting this field to y informs the technician that a loopback jack is present on the facility and allows the technician to determine that the facility is available for remote testing. 4. Enter save translation to save the new information. Testing a loopback jack with a smart jack The loopback jack and smart jack isolate faults by dividing the DS1 span into three sections (see Figure 99 through Figure 101). These three sections are: From the MM710 to the loopback jack From the loopback jack to the smart jack (network interface point) From the smart jack to the CO The first two sections are your responsibility. The last is the responsibility of the DS1 service provider. Testing the DS1 span from the MM710 to the loopback jack The DS1 span test has 2 parts: Checking for circuit connectivity between the DS1 circuit pack and the loopback jack. The first part of the test powers-up the loopback jack and sends a signal from the DS1 circuit pack, through the wiring, to the loopback jack. The test allows about 10 seconds for the signal to loop around the loopback jack and return to the DS1 circuit pack. Then it sends the results to the management terminal and proceeds to the second part of the test. The second part of the test sends the standard, 3-in-24 DS1 stress-testing pattern from the DS1 board, through the loopback jack, and back to a bit error detector and counter on the DS1 board. A bit-error rate counter displays the results on the management terminal until you terminate the test. Always perform both parts of the test. Proceed as follows. Checking the integrity of local equipment Before you go any further, make sure that the problem is actually on the DS1 span by testing the equipment that connects to the span at the near end. Test the DS1 circuit pack, and perform any needed maintenance or repairs. Issue 4 May

236 Power supplies and adjunct systems 1. On the SAT, type busyout board XXXVS where XXX is the administered number of the G450 (for example, 002), and VS is the slot number on the G450 of the media module (for example, V3). 2. Type change ds1 XXXVS to open the DS1 administration form. 3. Make sure that the near-end csu type field is set to integrated. 4. Go to page 2 of the DS1 administration form, and verify that the value of the TX LBO field is 0dB. 5. If the value of the TX LBO field is not 0dB, record the current value. Then set the TX LBO field to 0dB for testing. 6. Press ENTER to make the changes. 7. Type test ds1-loop XXXVS cpe-loopback-jack. where XXX is the administered number of the G450 (for example, 002), and VS is the slot number on the G450 of the media module (for example, V3). The loopback jack powers up. Active, DS1 facility alarms (if any) clear. After about 20 seconds, the first set of results appears on the terminal. 8. If FAIL appears on the terminal display, there may be a fault in the wiring between the MM710 and the loopback jack or the loopback jack may itself be faulty. Isolate the problem by replacing the loopback jack and repeating step If FAIL still appears after the loopback jack has been replaced, suspect a wiring problem. Replace the cable between the MM710 and the loopback jack. Then repeat step When PASS appears on the terminal, proceed with the second part of the test, checking the integrity of transmitted data. 236 Installation and Upgrades for the Avaya G450 Media Gateway

237 DS1/T1 CPE loopback jack Testing the integrity of data sent over the loop Now perform the second part of the test, checking for data errors. The loss of signal (LOS) alarm (demand test #138) is not processed during this test while the 3-in-24 pattern is active. 1. At the SAT, type clear meas ds1 loop XXXVS to zero out the bit-error counter where XXX is the administered number of the G450 (for example, 002), and VS is the slot number on the G450 of the media module (for example, V3). 2. Type clear meas ds1 log XXXVS to zero out the performance measurement counter. 3. Type clear meas ds1 esf XXXVS to zero out the ESF error count. 4. Type list meas ds1 sum XXXVS to display the bit error count. Issue 4 May

238 Power supplies and adjunct systems 5. Step through Table 30 to troubleshoot. Table 30: DS1 Troubleshooting Condition The value of the Test: cpe-loopback-jack field is Pattern 3-in-24 The value of the Synchronized field is N The value of the Synchronized field remains N after 5 tries The value of the Bit-error count field is non-zero The value of the Synchronized field is Y The value of the Bit-error count field pegs at or increments by 100s or 1000s each time you repeat step 1 The value of the Bit-error count field is 0 Solution The loopback jack test is active. Retry the test 5 times. Excessive bit errors are likely. Check for intermittent connections or broken wires in an SPE receive or transmit pair, and repair as necessary. Then repeat step 1. Repeat step 1 several times. The DS1 circuit pack has synchronized to the looped 3-in-24 pattern and is counting bit errors in the pattern. Suspect loose or corroded connections, severe crosstalk, or impedance imbalances between the two conductors of the receive or transmit pair. Wiring may need replacement. There are no obvious wiring problems. Verify this by repeating step 1 at 1-minute to 10-minute intervals until you are certain. If the test reports no errors for 1 minute, the error rate is less than 1 in If the test reports no errors for 10 minutes, the error rate is less than 1 in Once you are fairly certain that the test is reporting no errors (after at least 1 error-free minute), confirm that the 3-in-24 pattern error detector is operating. 6. Type test ds1-loop XXXVS inject-single-bit-error. where XXX is the administered number of the G450 (for example, 002), and VS is the slot number on the G450 of the media module (for example, V3). 7. Type list meas ds1 sum XXXVS to display the bit error count again. 238 Installation and Upgrades for the Avaya G450 Media Gateway

239 DS1/T1 CPE loopback jack 8. Step through Table 31 to troubleshoot. Table 31: DS1 Bit-error count troubleshooting Condition The value of the Bit-error count field is greater than 1 The value of the Bit-error count field is 1 Solution Replace the DS1 circuit pack, and retest. The test passed. 9. Type test ds1-loop location end-loopback/span-test to end the test. Wait about 30 seconds for the DS1 to reframe on the incoming signal and clear DS1 facility alarms. Use Table 32 to evaluate the test results and to determine the solution. Table 32: Evaluation of DS1 CPE loopback and service provider test results Condition Solution Loopback termination fails with an error code of 1313 Loopback termination still fails The DS1 cannot frame on the incoming span s signal after the loopback jack power down The span failed the service provider s loopback test The service provider successfully loop tested the span, up to the smart jack You cannot locate and repair the problem in the time available and must terminate the test The test terminated normally Proceed with step 10. The span is still looped somewhere, possibly at the loopback jack, at the MM710, or somewhere in the network. Replace the DS1 circuit pack, and repeat the test. Either there is something wrong with the receive signal into the loopback jack from the dumb block or the smart jack, or there is something wrong with the MM710 media module itself. To rule out the MM710 media module, insert a transmit to receive loop around and verify that the MM710 can frame to its own signal. The problem is in the service provider s network. If the MM710 media module successfully passes the CPE Loopback Jack test, then the wiring between the loopback jack and the smart jack is suspect. Test and make repairs as needed. The test will not terminate normally in the absence of a good framing signal. You have to reset the circuit pack. Enter reset board XXXVS. Issue 4 May

240 Power supplies and adjunct systems 10. To restore DS1 administration: a. At the SAT, type change ds1 XXXVS to open the DS1 administration form. b. Go to page 2 of the DS1 administration form. c. Change the value of the TX LBO field to the original value that you wrote down when you were administering the DS1 for the test. d. Press ENTER to save the changes. 11. To release the DS1 circuit pack: a. At the SAT, type release board XXXVS. b. Leave the loopback jack in place. Testing the DS1 span from the smart jack to the network interface termination or fiber multiplexer (MUX) 1. Have the service provider run a smart-jack loopback test against the network interface wiring that links the smart jack to the CO (section 3 in Figure 99 through Figure 101). 2. If the tests fails, there is a problem on the network side. Have the service provider correct it. Testing the DS1 span from the loopback jack to the smart jack This test cannot isolate the problem if there are problems in the wiring between the far-end CO and the far-end MM710. You must coordinate this test with the DS1 service provider. Test the short length of customer premises wiring between the loopback jack and the smart jack (Section 2 in the following 3 figures) using a loopback that overlaps this section of the span. 1. Have the DS1 service provider at the CO end run a local MM710 line loopback test. 2. Have the DS1 service provider at the CO end run a local DS1 payload loopback test. 3. Run a far-end MM710 line loopback, using the following procedure: a. From the SAT, type test ds1-loop XXXVS far-csu-loopback-test-begin where XXX is the administered number of the G450 (for example, 002), and VS is the slot number on the G450 of the media module (for example, V3). b. Examine the bit-error counts, as in Testing the integrity of data sent over the loop on page 237. c. Type test ds1-loop location end-loopback/span-test to terminate the test. 240 Installation and Upgrades for the Avaya G450 Media Gateway

241 ALM CPU PWR 1 USB 2 CONSOLE SERVICES COMPACT FLASH CARD IN USE V1 V2 V3 V4 V10 V5 V6 V7 V8 ETR 1 CCA ETH WAN ETH LAN RST ASB DS1/T1 CPE loopback jack If the tests fails and there were no problems Testing the DS1 span from the MM710 to the loopback jack or Testing the DS1 span from the smart jack to the network interface termination or fiber multiplexer (MUX), there is a problem between the loopback jack to the smart jack. Work with the service provider to isolate the fault. Figure 99: Network interface at smart jack for an MM710 multi-media module SYSTEMMDM G450 Figure notes: 1. Span section 1 2. Span section 2 3. Span section 3 4. G450 Media Gateway 5. E1/T1 port on an MM710 multi-media module 6. RJ-48 to network interface (up to 1000 ft [305 m]) 7. Loopback jack 8. Network interface smart jack 9. Interface termination or fiber multiplexer (MUX) 10. Central office Issue 4 May

242 ALM CPU PWR 1 USB 2 CONSOLE SERVICES COMPACT FLASH CARD IN USE V1 V2 V3 V4 V10 V5 V6 V7 V8 ETR 1 CCA ETH WAN ETH LAN RST ASB Power supplies and adjunct systems Figure 100: Network interface at extended demarcation point (smart jack inaccessible) for an MM710 multi-media module SYSTEMMDM G450 Figure notes: 1. Span section 1 2. Span section 2 3. Span section 3 4. G450 Media Gateway 5. E1/T1 port on an MM710 multi-media module 6. RJ-48 to network interface (up to 1000 ft [305 m]) 7. Loopback jack 8. Dumb block (extended demarcation) 9. Network interface smart jack 10. Interface termination or fiber multiplexer (MUX) 11. Central office 242 Installation and Upgrades for the Avaya G450 Media Gateway

243 ALM CPU PWR 1 USB 2 CONSOLE SERVICES COMPACT FLASH CARD IN USE V1 V2 V3 V4 V10 V5 V6 V7 V8 ETR 1 CCA ETH WAN ETH LAN RST ASB DS1/T1 CPE loopback jack Figure 101: Network interface at extended demarcation point (smart jack accessible) for an MM710 multi-media module SYSTEMMDM G450 Figure notes: 1. Span section 1 2. Span section 2 3. Span section 3 4. G450 Media Gateway 5. E1/T1 port on an MM710 multi-media module 6. RJ-48 to network interface (up to 1000 ft [305 m]) 7. Dumb block (extended demarcation) 8. Loopback jack 9. Network interface smart jack 10. Interface termination or fiber multiplexer (MUX) 11. Central office 12. Dumb block to smart jack RJ-48 Issue 4 May

244 ALM CPU PWR 1 USB 2 CONSOLE SERVICES COMPACT FLASH CARD IN USE V1 V2 V3 V4 V10 V5 V6 V7 V8 ETR 1 CCA ETH WAN ETH LAN RST ASB Power supplies and adjunct systems Testing a loopback jack without a smart jack When the loopback jack is added to a span that does not contain a smart jack, the span is divided into two sections: from the MM710 to the loopback jack and from the loopback jack to the central office (CO). Section 2 includes the short cable from the loopback jack to the dumb block demarcation point (part of the loopback jack). This cable is the only part of Section 2 that is part of customer premises wiring. It is not covered in the loopback jack s loopback path. See Figure 102 and Figure 103. Figure 102: Network interface at dumb block for an MM710 multi-media module SYSTEMMDM G450 Figure notes: 1. Span section 1 2. Span section 2 3. G450 Media Gateway 4. E1/T1 port on an MM710 multi-media module 5. RJ-48 to network interface (up to 1000 ft [305 m]) 6. Loopback jack 7. Dumb block (demarcation point) 8. Interface termination or fiber multiplexer (MUX) 9. Central office 244 Installation and Upgrades for the Avaya G450 Media Gateway

245 ALM CPU PWR 1 USB 2 CONSOLE SERVICES COMPACT FLASH CARD IN USE V1 V2 V3 V4 V10 V5 V6 V7 V8 ETR 1 CCA ETH WAN ETH LAN RST ASB DS1/T1 CPE loopback jack Figure 103: Network interface at dumb block with repeater line to fiber MUX for an MM710 multi-media module SYSTEMMDM G450 Figure notes: 1. Span section 1 2. Span section 2 3. G450 Media Gateway 4. E1/T1 port on an MM710 multi-media module 5. RJ-48 to network interface (up to 1000 ft [305 m]) 6. Loopback jack 7. Dumb block (demarcation point) 8. Repeater 9. Fiber multiplexer (MUX) 10. Central office You are responsible for finding and correcting problems in the customer wiring (section 1 and the loopback cable portion of section 2). The DS1 service provider is responsible for finding and correcting problems in the majority of section Test customer premises wiring from the MM710 to the loopback jack, as described in Testing the DS1 span from the loopback jack to the smart jack on page Test the loopback jack-to-dumb block and dumb block-to-co wiring (section 2 in Figure 102 and Figure 103). This can be done using a loopback that overlaps the section of the span. Any of the following loopbacks can do this: The local MM710 s line loopback, which the DS1 service provider at the CO end typically activates, tests, and then deactivates. Issue 4 May

246 Power supplies and adjunct systems The local DS1 interface s payload loopback, which the DS1 service provider at the CO end activates and tests. The far-end MM710 s line loopback: a. At the SAT type test ds1-loop location far-csu-loopback-test-begin to activate this test, where location is the DS1 interface circuit pack corresponding to the loopback jack. b. Type test ds1-loop location end-loopback/span-test to terminate this test, where location is the DS1 interface circuit pack corresponding to the loopback jack. Bit error counts are examined as described in Testing the DS1 span from the MM710 to the loopback jack on page 235. This test only isolates problems to Section 2 wiring if there are no problems in the wiring between the far-end CO and the far-end MM710. Coordinate this test with the DS1 service provider. Failure of any of these tests indicate a problem in Section 2. This could mean bad loopback jack -to- dumb block cabling, but is more likely to indicate a problem somewhere between the dumb block and the CO. This is the responsibility of the DS1 service provider. If the DS1 Span Test confirms that there are no problems in Section 1, the technician should proceed as follows to avoid unnecessary dispatch: a. Identify and contact the DS1 service provider. b. Inform the DS1 provider that loopback tests of the CPE wiring to the dumb block (section 1) showed no problems. c. If the far-end MM710 line loopback test failed, inform the DS1 provider. d. Request that the DS1 provider perform a loopback test of their portion of the Section 2 wiring by sending someone out to loop Section 2 back to the CO at the dumb block. If this test fails, the problem is in the service provider s wiring. If the test passes, the problem is in the cable between the loopback jack and the dumb block. Replace the loopback jack. Configurations using fiber multiplexers Use the loopback jack when customer premises DS1 wiring connects to an on-site fiber multiplexer (MUX) and allows wiring to the network interface point on the MUX to be remotely tested. This requires that the MM710 CSU be set so it can be used on DS1 wiring to the MUX. Fiber MUXs can take the place of Interface termination feeds as shown in Figure 99 through Figure 102. Test these spans using the same procedures as metallic spans. 246 Installation and Upgrades for the Avaya G450 Media Gateway

247 DS1/T1 CPE loopback jack Important: Fiber MUXs may have loopback capabilities that the service provider can activate from the CO end. These may loop the signal back to the CO or back to the DS1 MM710. If the MUX provides the equivalent of a line loopback on the problem DS1 facility, activate it after a successful loopback jack test, and use it to isolate problems to the wiring between the loopback jack and the MUX.! Important: Be aware that there are installations that use repeater-augmented metallic lines between the MUX and the dumb block. These lines require DC power for the repeaters and this DC power is present at the dumb block interface to the CPE equipment. A loopback jack is required in this configuration to properly isolate and terminate the DC power. Checking for the presence of DC 1. Make the following four measurements at the network interface jack: From transmit tip (T, Pin 5) to receive tip (T1, Pin 2) From transmit ring (R, Pin 4) to receive ring (R1, Pin 1) From transmit tip (T, Pin 5) to transmit ring (R, Pin 4) From receive tip (T1, Pin 2) to receive ring (R1, Pin 1) All measurements should read 0 (zero) volts DC. Issue 4 May

248 Power supplies and adjunct systems External modems The following section assumes that you are using one of the recommended external modems. However, any locally obtained, type-approved external modem should work. Contact your Avaya representative for more information. Recommended modems include: Multi-Tech MT5634ZBA-USB-V92 This section covers: Hardware required when configuring modems on page 248 Multi-Tech MT5634ZBA-USB-V92 on page 248 Multi-Tech MT5634ZBA-V92-GLOBAL on page 249 Administering Multi-Tech modems on page 249 Hardware required when configuring modems To configure many modems, you use the Hayes-compatible AT command set. If your modem uses a USB connection, use the USB ports instead of the serial port. Also, AT commands are not required, so you can skip this section. Use the factory defaults. Before you can enter AT configuration commands, you must first connect a terminal or a PC with a keyboard, monitor, and terminal-emulation software to the modem, as follows: 1. Connect one end of an RS-232 cable to an RS-232, serial-communications port (often called a COM port) on the terminal or PC. 2. Connect the other end of the RS-232 cable to the modem. 3. If you are using a PC, start your terminal emulation software. Multi-Tech MT5634ZBA-USB-V92 Avaya recommends using a Multi-Tech USB modem, model MT5634ZBA-USB-V92, with an S8300/700, S85XX, or S87XX configuration. This modem is used for sending alarms, as well as for remote dial up to the server for maintenance and administration. 248 Installation and Upgrades for the Avaya G450 Media Gateway

249 External modems Configuring the MT5634ZBA-USB-V92 modem In the United States, the Multi-Tech MT5634ZBA-US-V92 modem gets configured automatically through the USB port with the factory defaults. No special configuration is necessary. In a non-us country, the modem may require settings specific to the country in which the modem will be used. Multi-Tech MT5634ZBA-V92-GLOBAL Avaya recommends using a Multi-Tech serial modem, model MT5634ZBA-V92-GLOBAL, with a G450 media gateway. The Multi-Tech serial modem connects the G450 media gateway to an external trunk. This connection enables remote dial in capability for administration and troubleshooting. Administering Multi-Tech modems The Multi-Tech modems do not require administration if used in the United States. In non-us countries, these modems may require administration. For the full range of modem options, see the Administrator Guide for Avaya Aura Communication Manager, Issue 4 May

250 Power supplies and adjunct systems Busy tone disconnect equipment for non-u.s. installations The customer-provided busy tone disconnect adjunct detects busy tone disconnects of incoming calls on loop-start, 2-wire, analog trunks. In some non-u.s. countries where a G450 Media Gateway is used, the PSTN sends busy tone as the disconnect signal. Therefore, the S8300 Server, G450 Media Gateway requires a busy tone disconnect adjunct. Figure 104 shows typical connections. Figure 104: Typical cabling for busy tone disconnect cydf057 RPY Figure notes: 1. Public switched telephone network 2. Main distribution frame 3. Busy tone disconnect device 4. Tip and ring wires 5. To loop-start, central-office, trunk MM711 analog media module 250 Installation and Upgrades for the Avaya G450 Media Gateway

251 Music-on-hold Music-on-hold The music-on-hold (MOH) feature allows a caller to hear music when that caller is placed on hold. This section covers: Installing a non-fcc-registered music source on a G450 Media Gateway on page 251 Installing an FCC-registered music source on a G450 Media Gateway on page 254 Music-on-hold can be provided: Through a port on an MM711 Analog media module to a customer-supplied music source on a G450 Media Gateway Through a port on an MM711, MM714, or MM714B Analog media module to a customer-supplied music source on a G450 Media Gateway On a G450 Media Gateway, the music-on-hold feature is connected through a port on an MM711, MM714, or MM714B Analog media module. The G450 Media Gateway does not support an auxiliary trunk circuit pack. Therefore, for S8300 Server users, the music-on-hold feature through an auxiliary trunk is not supported. However, G450 Media Gateway users with an S85X or S87XX Server as primary controller can access the music-on-hold feature, if their equipment is physically connected to a TN763 auxiliary trunk circuit pack in an EPN carrier of an S85XX or S87XX system. Installing a non-fcc-registered music source on a G450 Media Gateway Figure 105 and Figure 106 show the connections for the music-on-hold feature on a G450 Media Gateway for a non-fcc-registered source. The G350 Media Gateway s physical connection with the MM711, MM714, or MM714B Analog media modules is the same as the G450 Media Gateway s connection with the MM711 Analog media module. If you want multiple music sources, you must use multiple ports on the MM711 Analog media module. Issue 4 May

252 ALM CPU PWR 1 USB 2 CONSOLE SERVICES COMPACT FLASH CARD IN USE ETR 1 CCA ETH WAN ETH LAN RST ASB Power supplies and adjunct systems Connecting a non-fcc-registered music-on-hold source to a G450 using a KS L3 coupler Figure 105: Non-FCC-registered music-on-hold equipment connecting to KS L3 for a G450 Media Gateway SYSTEMMDM G450 V10 V1 V5 V2 V6 V3 V7 V4 V8 Figure notes: 1. G450 Media Gateway 2. MM711 Analog media module 3. RJ-45 connection 4. KS L3 coupler 5. RCA cord 6. Music source 1. Connect one end of an RJ-45 cable to a port in the MM711 media module, or to a port or trunk port in the MM714 or MM714B media module. 2. Connect the other end of the RJ-45 cable to a KS L3 coupler. 3. Connect the KS L3 coupler to the customer-supplied music source. Follow the manufacturer s instructions to properly connect the music source to the KS L3 coupler. Normally, you simply use an RCA cord. 4. Administer the switch for the new equipment. 252 Installation and Upgrades for the Avaya G450 Media Gateway

253 ALM CPU PWR 1 USB 2 CONSOLE SERVICES COMPACT FLASH CARD IN USE ETR 1 CCA ETH WAN ETH LAN RST ASB Music-on-hold Connecting a non-fcc-registered music-on-hold source to a G450 using a KS L4 coupler Figure 106: Non-FCC-registered music-on-hold equipment connecting to KS L4 for a G450 Media Gateway SYSTEMMDM G450 V10 V1 V5 V2 V6 V3 V7 V4 V8 Figure notes: 1. G450 Media Gateway 2. MM711 Analog media module 3. RJ-45 connection 4. KS L4 coupler 5. 8-pair modular cord A/B universal coupler 7. 8-pair modular cord 8. Music source 1. Connect one end of an RJ-45 cable to a port in the MM711 Analog media module. 2. Connect the other end of the RJ-45 cable to a KS L4 coupler. 3. Connect the KS L4 coupler to the 909A/B universal coupler using a 8-pair modular cord. 4. Connect the 909A/B universal coupler to the music source using a 8-pair modular cord. 5. Administer the switch for the new equipment. For additional installation information, refer to 909A/909B Universal Coupler Installation Instructions, which is normally shipped with the 909A/909B Universal Coupler. Issue 4 May

254 ALM CPU PWR 1 USB 2 CONSOLE SERVICES COMPACT FLASH CARD IN USE ETR 1 CCA ETH WAN ETH LAN RST ASB Power supplies and adjunct systems Installing an FCC-registered music source on a G450 Media Gateway Figure 107 show the connections for the music-on-hold feature on a G450 Media Gateway for an FCC-registered source. If you want multiple music sources, you must use multiple ports on the MM711 Analog media module. Connecting an FCC-registered music-on-hold source to a G450 using a KS L4 coupler Figure 107: FCC-registered music-on-hold equipment connecting to KS L4 for a G450 Media Gateway SYSTEMMDM G450 V10 V1 V5 V2 V6 V3 V7 V4 V8 Figure notes: 1. G450 Media Gateway 2. MM711 Analog media module 3. RJ-45 connection 4. KS L4 coupler 5. 8-pair modular cord 6. Music source 1. Connect one end of an RJ-45 cable to a port in the MM711 Analog media module. 2. Connect the KS L4 coupler to the customer-supplied music source. Normally, you simply use a 8-pair modular cord. 3. Administer the switch for the new equipment. 254 Installation and Upgrades for the Avaya G450 Media Gateway

255 ALM CPU PWR 1 USB 2 CONSOLE SERVICES COMPACT FLASH CARD IN USE ETR 1 CCA ETH WAN ETH LAN RST ASB Paging and announcement equipment Paging and announcement equipment This section provides information on loudspeaker paging. On a G450 Media Gateway, the loudspeaker paging feature is connected through a port on an MM711 Analog media module. The port is administered on the SAT Station screen, not the Loudspeaker Paging screen. The G450 Media Gateway does not support an auxiliary trunk circuit pack. Therefore, the loudspeaker feature through an auxiliary trunk is not supported on a G450 Media Gateway. Users on a G450 Media Gateway controlled by an S87XX or S85XX can also access the loudspeaker paging feature if equipment is physically connected to a TN763 auxiliary trunk circuit pack in an PN carrier of an the S87XX or S85XX system. Figure 108 shows the connections for loudspeaker paging, dial dictation, or recorded announcement features on a G450 Media Gateway. Hooking up loudspeaker paging from a G450 Media Gateway Figure 108: Typical loudspeaker equipment connections for a G450 Media Gateway SYSTEMMDM G450 V10 V1 V5 V2 V6 V3 V7 V4 V8 Figure notes: 1. G450 Media Gateway 2. Universal Paging access module 3. RJ-45 connection 4. Telephone hybrid (third party) device 5. Loudspeaker paging system 1. Connect one end of an RJ-45 cable to a port in the MM711 Analog media module. 2. Connect the other end of the RJ-45 cable to a customer-supplied telephone hybrid device. 3. Follow the manufacturer s instructions to properly connect the telephone hybrid device to your loudspeaker paging system. 4. Administer the M711 port on the SAT Station screen as an analog station. Issue 4 May

256 Power supplies and adjunct systems Do not administer the MM711 port on the SAT Loudspeaker Paging screen. Adjunct Information Sources This section lists documents you can use for installation of some of the key adjunct systems that you can connect. This section covers: Call Management System INTUITY AUDIX Messaging Systems Avaya Modular Messaging System Avaya Interactive Response Avaya EC500 Extension to Cellular and Off-PBX Stations Avaya SIP Enablement Services Call Accounting Systems Call Management System For information on installing Call Management System R3V12, see the following: Avaya Call Management System (CMS) R12 Software Installation, Maintenance, and Troubleshooting Guide ( ) Avaya Call Management System (CMS) Sun Enterprise 3500 Computer Hardware Installation, Maintenance, and Troubleshooting ( ) Avaya CMS R12 Sun Blade 100/150 Workstation Hardware Installation, Maintenance, and Troubleshooting ( ) Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting ( ) 256 Installation and Upgrades for the Avaya G450 Media Gateway

257 Adjunct Information Sources INTUITY AUDIX Messaging Systems For information on installing INTUITY AUDIX Messaging systems, see one of the following: For INTUITY AUDIX Release 5.1 Messaging, see INTUITY Messaging Solutions Release 5 Installation for New Systems on the INTUITY Messaging Solutions Release 5 Documentation CD-ROM, For INTUITY AUDIX LX Messaging, see INTUITY AUDIX LX Installation Checklist on the INTUITY AUDIX LX Release 1 Documentation CD-ROM, Avaya IA770 INTUITY AUDIX Messaging, Release 3.0, Installation, Upgrades, and Troubleshooting, For IA770 INTUITY AUDIX Messaging R1.3 (when available), go to Avaya Modular Messaging System For information on installing Avaya Modular Messaging systems, see Modular Messaging Release 2.0 Documentation CD-ROM, Avaya Interactive Response For information on installing Avaya Interactive Response systems, see Avaya Interactive Response R1.3 Installation, Migration, and Troubleshooting Guide ( ) on the Avaya Interactive Response R1.3 Documentation CD ( ). Avaya EC500 Extension to Cellular and Off-PBX Stations For information on installing Avaya EC500 Extension to Cellular and Off-PBX Station systems, see the Avaya EC500 Extension to Cellular and Off-PBX Station (OPS) Installation and Administration Guide, Avaya SIP Enablement Services For information on installing Avaya SIP Enablement Services (SES), see the SIP Enablement Services Implementation Guide, , and SIP Support in Avaya Aura Communication Manager 4.0, Issue 4 May

258 Power supplies and adjunct systems Call Accounting Systems For information on installing Call Accounting Systems, see the online help or documentation included with the ecas software CD-ROM. 258 Installation and Upgrades for the Avaya G450 Media Gateway

259 Appendix F: Information Checklists This appendix can be used as an aid for collecting necessary information for the installation of an Avaya G450 Media Gateway Media Gateway. The following lists are provided: Installer's Checklist: Tools, software, laptop settings, customer network information Serial Number and Login Information: Serial number of the G450 and login/passwords for various access methods Quick Setup for G450 Media Gateway Processor (MGP): IP addresses and setup commands for the MGP Installation Site Information: Customer and site contact information Issue 4 May

260 Information Checklists Installer's Checklist Tools laptop with 32 MB RAM 40 MB available disk space RS-232 port connector or Ethernet interface cross-over Ethernet cables direct Ethernet cable USB flash drive (optional) screwdriver Software Windows 95/98/ME/XP/NT/2000/Vista operating system FTP server program. TFTP server program and SCP server program are recommended Telnet program terminal emulation program: HyperTerminal or other TCP/IP networking software: bundled with Windows OS web browser: Netscape 4.7x or Internet Explorer 5.0 Ethernet connections laptop default address and mask: , browser: no proxies communications properties: 9600 baud rate; no parity; 8 data bits, 1 stop bit; no flow SSO login Obtaining this login will require that you complete the authentication process. You will not be able to obtain the license file or to perform remote feature activation without the SSO login authentication process. You will not be able to obtain the license file or to perform remote feature activation without the SSO login. Dial plan IP addressing plan List of customer-provided IP services 260 Installation and Upgrades for the Avaya G450 Media Gateway

261 Serial Number and Login Information Serial Number and Login Information G450 Serial Number Logins S8300 Server Name & Password G450 Media Gateway SSO Authentication Login ftp Communication Manager anonymous address Issue 4 May

262 Information Checklists Quick Setup for G450 Media Gateway Processor (MGP) Task CLI Command Requested Fields Information to enter Define a Primary Management Interface (PMI) Enter the context of the interface which you want to set as the Primary Management Interface (PMI). For example: interface vlan In the context of the interface, assign an IP address and subnet mask to the interface: ip address In the context of the interface, define this interface as the PMI pmi vlan id IP address netmask Configure the ICC-VLAN By default, the ICC-VLAN is 1. Therefore configure the ICC-VLAN only if you wish to configure it for a VLAN other than 1. Create a vlan and enter its configuration context: interface vlan In the context of the vlan interface, set the current vlan as the icc-vlan: icc-vlan Set the VLAN ID of a LAN port (10/5 or 10/6) to the VLAN number of the ICC-VLAN: set port vlan vlan id vlan id module number port number Define the CLI prompt hostname hostname Define a default gateway Create a list of valid Media Gateway Controller(s) Display device information ip default-gateway set mgc list show system gateway IP address IP address1 IP address2 IP address3 IP address4 262 Installation and Upgrades for the Avaya G450 Media Gateway

263 Installation Site Information Installation Site Information Site Name Main Phone Installation Address Shipping Address Customer Contact Salesperson/ Account Exec Name Title Phone: FAX: Mobile: Pager: Off-hours contact: Sales/AE phone: Other Contact Info: Notes to installer: access procedures, safety/security procedures Access Contact Name Title Phone: FAX: Mobile: Pager: Off-hours contact: Installer Name Date of Installation Issue 4 May

264 Information Checklists 264 Installation and Upgrades for the Avaya G450 Media Gateway

265 Appendix G: Equipment List The following lists contain information necessary for ordering Avaya G450 Media Gateway and Avaya S8300 Server equipment. If ordering parts, use the 9-digit "Comcode" numbers, not the 6-digit numbers. Table 33: Equipment List: Avaya G450 Media Gateway Avaya G450 Media Gateway The Avaya G450 Media Gateway is a 19-inch 3u rack-mountable device. The G450 Media Gateway contains VoIP resources, a layer 2 switch, modular interface connectivity for traditional trunk and station access, and performs the function of a gateway/gatekeeper. It also houses eight Media Module Bays. The Avaya G450 Media Gateway is designed to offer options and scalability. You can mix and match Media Modules, as well as add additional Avaya G450 Media Gateways as they grow in size. Avaya G450 Media Gateway Comcodes (for Services Ordering Only) Comcode Number of Items Description G450 chassis/main board/ 80 channel DSP daughterboard/ 1 PSU G450 chassis/main board/ 20 channel DSP daughterboard/ 1 PSU Rack Mount screw set for attaching the ears to the rack Rack Mount Ears Cable Management Ear Rack Mount screw set for attaching the ears to the chassis Feet Tech Laptop Cable Media Module Blanks 1 of 2 Issue 4 May

266 Equipment List Table 33: Equipment List: Avaya G450 Media Gateway (continued) Avaya G450 Media Gateway Low-Profile blanks (S8300) G450 PSU Blank Panel Grounding Kit for multiple G450s in a 19 inch rack Cable grounding terminal-ring to open end 10AWG, 8M Avaya G450 Media Gateway Comcodes for Customer and Services ordering Comcode Description G450 chassis/main board/ 80 channel DSP daughterboard/ 1 PSU G450 chassis/main board/ 20 channel DSP daughterboard/ 1 PSU G450 main board channels DSP daughterboard channels DSP daughterboard G450 Power Supply Unit 400W AC G450 Chassis G450 Fan tray A Emergency Transfer Panel Upgrade memory kit 2 of Installation and Upgrades for the Avaya G450 Media Gateway

267 Equipment List Table 34: Equipment List: G450 Media Gateway Power Cords G450 Media Gateway Power Cords Supplies Power to the G450 Media Gateway. One cord per gateway is required, and there are various cords depending on the power required for the country in which the unit will be installed. When you order this material code, a descriptive attribute will be required; the attributes are: Attribute Option Comcode: Description CRD : PWR CORD 9X10IN USA CRD : PWR CORD 98IN EUROPE 12013S CRD : PWR CORD 98IN UNITED KINGDOM CRD : PWR CORD 98IN AUSTRALIA CRD : PWR CORD INDIA P250CIM CRD : PWR CORD 96IN ARGENTINA Issue 4 May

268 Equipment List Table 35: Equipment List: Avaya S8300B Server Server S8300B Server The Avaya S8300B Server is an Intel -based server complex that carries: administration and maintenance provisioning software Hard drive (Field-replaceable. Comcode: ) 512 MB RAM Web serve Linux OS H.248 Media Gateway Signaling Protocol CCMS messages tunneled over H.248 Signaling Protocol TFTP server The S8300B Server can act as the primary server of the G450 Media Gateway, or it can serve as a local survivable processor for remote/branch customer locations. Comcode (for Services Ordering Only): Installation and Upgrades for the Avaya G450 Media Gateway

269 Equipment List Table 36: Equipment List: Avaya S8300C Server Server S8300C Server The Avaya S8300C Server is an Intel -based server complex that carries: Administration and maintenance provisioning software Hard drive (Field-replaceable. Comcode: ) One GB RAM Web serve Linux OS H.248 Media Gateway Signaling Protocol CCMS messages tunneled over H.248 Signaling Protocol TFTP server The S8300D Server can act as the primary server of the G450 Media Gateway, or it can serve as a local survivable processor for remote/branch customer locations. Comcode (for Services Ordering Only): Issue 4 May

270 Equipment List Table 37: Equipment List: Media Modules Media Modules MM710 T1/E1 Media Module Comcodes (for Services Ordering Only): , , The MM710 T1/E1 media module offers the combined features of a DEFINITY DS1 circuit pack and includes the following: A built-in CSU AMI-BASIC Both A-law for E1 and µ -law for T1 Line Coding: AMI, ZCS, B8ZS for T1 and HDB3 or AMI for E1 Stratum 3 Clock compatibility Trunk signaling for supporting US and International CO trunks and tie trunks as currently in existence The MM710 T1/E1 media module supports the universal DS1 conforming to Mbps T1 standard and Mbps E1 standard ISDN PRI is also supported for T1 or E1 revenue-associated option. The MM710 is RoHS compliant. DEF DS1 LOOPBACK JACK 700A Provides the ability to remotely troubleshoot the MM 710 T1/E1 media module. It is required for any customer with a maintenance contract and highly recommended for any other customer. Material Code: Apparatus Code: None Required for any customer with a maintenance contract and an MM710 T1/E1 media module. Highly recommended for other customers to avoid expensive technician visits. 1 of Installation and Upgrades for the Avaya G450 Media Gateway

271 Equipment List Table 37: Equipment List: Media Modules (continued) Media Modules MM711 Analog Media Module Comcodes (for Services Ordering Only): , The MM711 Analog media module supports eight analog interfaces allowing the connectivity of Loop Start, Ground Start, Analog DID trunks, and 2-wire analog Outgoing CAMA E911 trunks. The MM711 Analog media module also allows connectivity of analog, tip/ring devices such as single line telephones, modems or group 3 fax machines. Each port may be configured as either a trunk interface or a station interface. Also included is support for caller ID signaling, ring voltage generation for a variety of international frequencies and cadences, and administrable line termination styles. The MM711 is RoHS compliant. MM714 Analog Media Module Comcode (for Services Ordering Only): The MM714 Analog media module supports four analog stations and four CO trunks. Analog DID trunk connections are to be associated with the ports labeled "Line" and not "Trunk". The MM714 is RoHS compliant. MM714B Analog Media Module Comcodes (for Services Ordering Only): , The MM714B Analog media module supports four analog stations and four CO trunks, as well as an Emergency Transfer Relay between a line port and a trunk port. Analog DID trunk connections are to be associated with the ports labeled "Line" and not "Trunk". The MM714B is RoHS compliant. MM712 DCP Media Module Comcode (for Services Ordering Only): The MM712 DCP media module allows connectivity of up to eight 2-wire DCP voice terminals. MM712 does not support 4-wire DCP telephones. Signal timing specifications for the MM712 support TDM Bus Timing in receive and transmit modes. The G450 Media Gateway supplies only +5 VDC and 48 VDC to the MM712 media module. Any other required voltages must be derived on the module. Loop range secondary protection is provided on the MM712. The MM712 is also self-protecting from an over current condition on a tip and ring interface. The MM712 is RoHS compliant. 2 of 5 Issue 4 May

272 Equipment List Table 37: Equipment List: Media Modules (continued) Media Modules MM port Analog Media Module Comcodes (for Services Ordering Only): , The MM716 provides 24 analog ports supporting telephones, modem, and fax. These ports can also be configured as DID trunks with either wink-start or immediate-start. The 24 ports are provided via a 25-pair RJ21X amphenol connector, which can be connected by an amphenol cable to a breakout box or punch down block. The MM716 is RoHS compliant. MM port DCP Media Module Comcode (for Services Ordering Only): The MM717 DCP Medial Module supports 24 DCP stations. The MM717 uses a 25-pair amphenol connector on the media module s faceplate. The 24 DCP ports are intended for in-building use only. Phone lines connected to those ports are not to be routed out-of-building. Failure to comply with this restriction could cause harm to personnel or equipment. The MM717 is RoHS compliant. MM720 BRI Media Module Comcode (for Services Ordering Only): of Installation and Upgrades for the Avaya G450 Media Gateway

273 Equipment List Table 37: Equipment List: Media Modules (continued) Media Modules The MM720 BRI media module contains eight ports that can be administered either as BRI trunk connections or BRI endpoint (telephone and data module) connections. Information is communicated in two ways: Over two 64 Kbps channels called B1 and B2 that can be circuit-switched simultaneously Over a 16 Kbps channel called the D channel that is used for signaling. The D channel occupies one time slot for all eight D channels The circuit switched connections have a u-law or A-law option for voice operation. The circuit switched connections operate as 64 Kbps clear channels when in the data mode. The MM720 BRI media module does not support combining both B channels together to form a 128 Kbps channel. The MM720 BRI media module cannot be administered to support both BRI trunks and BRI endpoints at the same time. For BRI trunking, the MM720 BRI media module supports up to eight BRI interfaces, or up to 16 trunk ports, to the central office at the ISDN S/T reference point. For BRI endpoints, each of the eight ports on the MM720 BRI media module can support one integrated voice/data endpoint or up to two BRI stations and/or data modules. Supported endpoints must conform to AT&T BRI, World Class BRI, or National ISDN NI1/NI2 BRI standards. The MM720 BRI media module provides -40 volt phantom power to the BRI endpoints. The MM720 is RoHS compliant. MM722 2-port BRI Media Module Comcode (for Services Ordering Only): The MM722 BRI media module supports two BRI ports. The MM722 is RoHS compliant. MM340 Media Module Comcode (for Services Ordering Only): The MM340 Media Module supports one E1/T1 WAN port for connecting to a WAN endpoint device. The MM340 is RoHS compliant. 4 of 5 Issue 4 May

274 Equipment List Table 37: Equipment List: Media Modules (continued) Media Modules MM342 Media Module Comcode (for Services Ordering Only): The MM342 Media Module supports one USP WAN port for connecting to a WAN endpoint device. The MM342 is RoHS compliant. 5 of Installation and Upgrades for the Avaya G450 Media Gateway

275 Index Index Numerical 400B2 Adapter A Emergency Transfer Panel, installing A Access, RFA Accessing Avaya Installation Wizard (IW) Maintenance web pages Accessories box, contents Adjunct IOLAN+, connecting to power connections end-to-end sources of information Avaya Interactive Response systems Avaya Modular Messaging systems Avaya SIP Enablement Services (SES) Call Accounting Systems Call Management System EC500 Extension to Cellular systems Intuity AUDIX Messaging systems Off-PBX Station systems Administrator logins adding in IW configuring in IW After installation overview testing connectivity LSP failover overview telephones trunks Alarm configuring in IW OSS, configuring in IW SNMP, configuring in IW Allocating media module slots Alternate Software Bank button Amphenol cable, attaching to MM716 or MM Analog port, connecting analog telephone to telephone, connecting to analog port trunk connecting ordering Announcements, gateway Approved grounds ART (Automatic Registration Tool), running for RAS IP address ASB button ASG authentication enabling in GIW , 67, 200 installing authentication file in GIW in IW Asynchronous TCP/IP links Attaching amphenol cable to MM716 or MM analog telephone to analog port analog trunk and enabling a modem gateway without S general description and enabling a USB modem gateway with S Avaya Partner Contact Closure Adjunct BRI stations to ISDN port chassis to wall or rack circuit protection devices computer Coupled Bonding Conductor (CBC) data and voice devices DCP telephones E1/T1 trunk WAN link endpoint devices Ethernet WAN link external router ground conductors IP telephone to gateway ISDN trunk modem to gateway without S safety ground switch or network data port USB modem to gateway with S USP WAN link WAN link Attendant console auxiliary power distance limitations AUDIX IA Issue 4 May

276 Index coresidency, shared resources of installations location S8300 upgrades software LX Authentication CHAP, enabling in GIW file for CM installing in IW obtaining for gateway installing in GIW installing in IW Automatic Registration Tool see ART Auxiliary power for attendant console Avaya Aura Communication Manager (CM) software upgrading in IW overview via S with CD-ROM drive without CD-ROM drive version requirements for LSP Avaya EC500 Extension to Cellular systems, sources of information Avaya Gateway Manager, upgrading Java applet via FTP/ TFTP Avaya Installation Wizard (IW) accessing accessing, configuring laptop for administrator logins adding configuring alarms, configuring authentication file, installing call routing, configuring CM authentication file, installing license file, installing software upgrading configuration, initial description Domain Name Server (DNS), configuring Electronic Preinstallation Worksheet, importing endpoints, installing extension ranges, adding firmware upgrading gateway configuring firmware, upgrading INADS, configuring installation log file, saving IP phone upgrade files, uploading laptop, configuring to access Media Gateway Controller (MGC) configuring and upgrading upgrading existing modem configuring status, displaying name and number list, importing Network Time Protocol (NTP), configuring optional services, configuring OSS alarm, configuring overview phone message files, installing primary controller IP addresses, configuring Primary Management Interface (PMI), configuring 167 root password, changing running S8300 Server IP addresses, configuring Server IP addresses, configuring SNMP alarm, configuring V1 community strings, configuring V3 user, configuring system data, viewing telephony parameters, configuring translation defaults, configuring translation information, generating trunk adding configuring list of, viewing media module, configuring modifying IP route configuration parameters removing status, displaying UPS, configuring usage options, selecting Avaya Interactive Response systems, information on 257 Avaya Modular Messaging systems, information on. 257 Avaya Navy Shipboard Services Avaya Off-PBX Station systems, information on Avaya Partner Contact Closure Adjunct Avaya SIP Enablement Services (SES), sources of information Avaya Software Update Manager Installation and Upgrades for the Avaya G450 Media Gateway

277 Index B Backing up the gateway to USB mass storage device 125 Before installation environmental verification grounding verification power verification read planning documentation required equipment site requirements unpacking Boot banks Box inventory Brackets, mounting for rack attaching checks before types of with cable guides without cable guides for wall attaching to gateway BRI stations, connecting to ISDN port Busy tone disconnect equipment Buttons ASB RST C Cable guides on mounting bracket , 30 Call Accounting Systems, sources of information Call center gateway announcements Call Detail Recording (CDR) data collection, administering equipment, connecting parameters, administering switch-to-adjunct link, testing Call Management System, sources of information Call routing, configuring in IW CBC (Coupled Bonding Conductor) installing CCA port CDR see Call Detail Recording (CDR) CD-ROM drive, upgrading software , 103 CHAP authentication enabling , 67 enabling in GIW Chassis dimensions and weight front panel description installation see Gateway chassis installation Checking available number of power outlets environment before installing for DC in loopback jack grounding integrity of local equipment on DS1 span Circuit protection, installing Clearance, front and rear CLI commands for upgrading firmware via a USB device via FTP/TFTP description troubleshooting upgrading gateway firmware via FTP/TFTP via USB device CM authentication file downloading to laptop installing in IW license file downloading to laptop installing in IW software upgrading overview via S with CD-ROM drive without CD-ROM drive Combination limitations for media modules Command Line Interface see CLI Commands copy ftp EW_archive copy ftp module copy ftp phone-image copy ftp phone-script copy ftp SW_imageA copy ftp SW_imageB copy running-config startup-config copy scp phone-script copy tftp EW_archive copy tftp module copy tftp phone-image copy tftp phone-script copy tftp SW_imageA copy tftp SW_imageB copy usb EW_archive copy usb module copy usb phone-image copy usb phone-script copy usb SW_imageA copy usb SW_imageB Issue 4 May

278 Index erase phone-image ip tftp-server file-system size reset save translation lsp show application-memory show controllers show interfaces serial Compact flash port Computer connecting to the gateway downloading gateway firmware to local HyperTerminal, setting up on laptop, configuring for IW access testing Conditions good for installation Configuration Avaya Aura Communication Manager software via S8300 Server DS1 loopback jack checking for DC using fiber multiplexers files upgrading IP phone, overview gateway basic initial in GIW initial in IW LAN device on gateway software, recording information for laptop, for accessing IW limitations of media modules modem in IW Multi-Tech hardware required for MT5634ZBA-USB-V NTP in IW remote, via Telnet telephone telephone software, recording information for trunk trunk software, recording information for WAN line software, recording information for Connecting analog telephone to analog port analog trunk and enabling a modem gateway without S general description serial USB gateway with S gateway without S Avaya Partner Contact Closure Adjunct BRI stations to ISDN port Call Detail Recording (CDR) equipment circuit protection devices computer computer to Services port Coupled Bonding Conductor (CBC) data and voice devices DCP telephones E1/T1 trunk E1/T1 WAN link endpoint devices Ethernet WAN link external router IOLAN+ 104 terminal server IOLAN+ 104 to adjunct and LAN IP telephone to gateway ISDN trunk modem after running GIW music source registered to gateway via KS L unregistered to gateway via KS L to gateway via KS L over-voltage protection devices power to the gateway printer to gateway via TCP/IP safety ground serial modem in GIW Services port to computer sneak-current protection devices switch or network data port telephone trunk USB modem gateway with S in GIW USP WAN link WAN Connections adjunct power end-to-end IOLAN+ 104 terminal server cabling Connectivity IOLAN+ 104, testing LAN device, testing testing after installation Console (CON) port Contact closure implementing installing port description Contents of gateway package Installation and Upgrades for the Avaya G450 Media Gateway

279 Index copy ftp EW_archive CLI command copy ftp module CLI command copy ftp phone-image CLI command copy ftp phone-script CLI command copy ftp SW_imageA CLI command copy ftp SW_imageB CLI command copy running-config startup-config CLI command copy scp phone-script CLI command copy tftp EW_archive CLI command copy tftp module CLI command copy tftp phone-image CLI command copy tftp phone-script CLI command copy tftp SW_imageA CLI command copy tftp SW_imageB CLI command copy usb EW_archive CLI command copy usb module CLI command copy usb phone-image CLI command copy usb phone-script CLI command copy usb SW_imageA CLI command copy usb SW_imageB CLI command Coupled Bonding Conductor see CBC Coupler KS L3 connecting unregistered music source to gateway KS L4 connecting registered music source to gateway via unregistered music source to gateway via. 253 CWY1 board D DCP media modules, ports for in-building use only telephone, connecting Device Manager, upgrading Java applet via a USB device 114 Devices connecting endpoint data and voice, connecting new, replacing and adding Dimensions of plywood board for mounting gateway. 21 DNS, configuring in IW Documentation, planning Domain Name Server see DNS Downloading CM authentication file license file gateway firmware to local PC firmware to local TFTP sever IP telephone configuration files latest version of guide from website recent firmware updates upgrade software from CD-ROM , 103 DS1 loopback jack administration checking local equipment integrity configuration checking for DC using fiber multiplexers installing selecting method with smart jack without smart jack testing data integrity from ISCU from smart jack to smart jack with smart jack without smart jack span checking integrity of local equipment on T DTE V.35 serial cable X.21 serial cable E E1 trunk, connecting E1/T1 port, on MM340 media module WAN link, connecting ECC see External Communications Controller Electronic Preinstallation Worksheet (EPW) importing in GIW importing in IW obtaining Emergency Transfer see ETR Enabling ASG authentication in GIW , 67, 200 CHAP authentication , 67, 200 modem gateway without S general description serial USB gateway with S gateway without S Endpoint devices connecting Issue 4 May

280 Index new, replacing and adding Endpoints installing in IW Environmental conditions mounting solution for harsh verifying for installation EPW see Electronic Preinstallation Worksheet (EPW) Equipment busy tone disconnect Call Detail Recording (CDR), connecting paging loudspeaker hooking up from gateway required for installation gathering IOLAN+ 104 terminal server removing unpacking erase phone-image CLI command ETH LAN port connecting external router to description for network switching ETH WAN port connecting Ethernet WAN link to external router to description Ethernet WAN link, connecting ETR ETR port Extension ranges, adding in IW External Communications Controller (ECC) endpoint devices, connecting Multi-Tech modem administering hardware to configure MT5634ZBA-USB-V MT5634ZBA-USB-V92, configuring MT5634ZBA-V92-GLOBAL router, connecting to gateway F Fan tray, replacing Fastening chassis to wall or rack Feet, affixing to stand gateway on table Fiber multiplexers configuring DS1 loopback Field replaceable units adding and removing fan tray gateway main board memory modules MP20 modules MP80 modules power supply VoIP modules Firmware banks copying files to S8300 Server default bank downloading recent updates files upgrading IP phone installing from TFTP server on the S8300 Server.112 loading upgrading example using FTP/TFTP gateway CLI commands for, via FTP/TFTP downloading to local PC downloading to local TFTP server from primary controller in GIW in IW overview using CLI via FTP/TFTP using CLI via USB device in GIW in IW installation worksheets, preparing Server Values worksheets, preparing with Avaya Software Update Manager Front panel gateway buttons ASB RST description media module slots overview ports CCA Compact flash Console (CON) ETH WAN ETR router Services USB system LEDs media modules MM340 LEDs overview Installation and Upgrades for the Avaya G450 Media Gateway

281 Index G ports MM342 LEDs overview ports MM710 LEDs overview ports MM711 LEDs overview ports MM712 LEDs overview ports MM714 LEDs overview ports MM714B LEDs overview ports MM716 LEDs overview ports MM717 LEDs overview ports MM720 LEDs overview ports MM722 LEDs overview ports S8300 Server overview ports LEDs G450 1.x G450 2.x Gateway backing up to USB mass storage device call center announcements channels, number of supported components, initializing in GIW configuration initial gateway in GIW initial in IW configuring in IW connecting computer to power to printers via TCP/IP firmware banks downloading files to local PC to local TFTP server installing from TFTP server on S8300 Server..112 upgrading CLI commands for, via FTP/TFTP CLI commands for, via USB device from primary controller in GIW in IW overview using CLI via FTP/TFTP using CLI via USB device with Avaya Software Update Manager front panel buttons ASB RST description media module slots ports CCA Compact flash Console (CON) ETH WAN ETR router Services USB system LEDs ground block for multiple installation chassis media modules, before inserting , 35 mounting options overview rack mounting tabletop installation wall mounting , 33 equipment required non-s8300, prerequisites for S8300 Server, prerequisites for session, initializing in GIW IOLAN+ 104 terminal server, administering Issue 4 May

282 Index LAN device adding to configuring on modules, adding to loudspeaker paging, hooking up from main board inserting on-board modules adding removing replacing removing mounting hardware required music source registered connecting to via KS L installing unregistered connecting to via KS L connecting to via KS L installing package, contents of prerequisites for installing S8300 Server in replicating to USB mass storage device restoring from USB mass storage device serial number specifications, technical chassis clearance supported modems telephone adding to configuring on troubleshooting trunk adding to configuring on USB mass storage device backing up to replicating to restoring from voice modules, adding to WAN line, configuring on modules, adding to Gateway Installation Wizard (GIW) ASG authentication, enabling , 67, 200 authentication file, installing basic configuration CHAP authentication, enabling configuration, initial gateway description Electronic PreInstallation Worksheet, importing firmware, upgrading gateway components, initializing firmware, upgrading installation session, initializing IP phone upgrade files, uploading Media Gateway Controller (MGC), configuring modem connecting after running GIW serial connecting enabling testing after running GIW USB connecting enabling (gateway with S8300) enabling (gateway without S8300) Primary Management Interface (PMI), configuring 191 RAS IP address, entering running SNMP V1 community strings, configuring V3 user, configuring Gigabit Ethernet port, for network switching Ground block for multiple gateways Ground conductors, attaching general requirements location overview safety ground Grounding approved requirements Supplementary Ground Conductor verifying Guide downloading latest version from website related resources safety labels security alert labels sending comments about trademarks typographical conventions Guides for cables , 30 H Hardware versions G450 1.x G450 2.x Help resources for technical assistance technical assistance international within the US Hot-inserting WAN and LAN modules Installation and Upgrades for the Avaya G450 Media Gateway

283 Index Hot-swapping media modules HyperTerminal, setting up I ICC see Internal Communications Controller ICC- VLAN configuring using CLI ICSU see Integrated Channel Service Unit Import name and number list in IW INADS address configuring in IW Inserting media modules S8300 Server module Installation 808A Emergency Transfer Panel after AUDIX IA Avaya Partner Contact Closure Adjunct before you start CBC conditions good for contact closure DS1 loopback jack selecting method with smart jack without smart jack equipment, removing firmware from TFTP server on the S8300 Server. 112 IOLAN+ 104 terminal server, equipment required. 216 log file saving in IW music source registered on gateway unregistered on gateway required equipment testing connectivity LSP failover telephones trunks worksheets, preparing Installing the gateway chassis see Gateway chassis installation Integrated Channel Service Unit (ICSU) , 251 testing DS1 span Internal Communications Controller (ICC) Intuity AUDIX hunt group IA LX messaging system, sources of informations trunk group Inventory of packed items IOLAN+ 104 terminal server administering first time gateway port cabling connection connecting to adjunct and LAN connectivity, testing distance from switch to LAN hub HyperTerminal, setting up installation and administration navigating rebooting troubleshooting IP address RAS, obtaining IP services, administering IP telephones connecting to gateway not supported by local TFTP server supported by local TFTP server TFTP server upgrade example upgrade files downloading uploading in GIW uploading in IW upgrading configuration files, overview considerations examples of 4602 after file stored in NVRAM SW and 4602D firmware files, overview troubleshooting ip tftp-server file-system size CLI command ISDN BRI stations, connecting trunk, connecting K KS L3 coupler connecting unregistered music source to gateway 252 KS L4 coupler connecting registered music source to gateway via unregistered music source to gateway via Issue 4 May

284 Index L Labels safety security alert LAN devices adding and connecting configuring testing IOLAN+, connecting to port connecting IP phone to connecting switch to software configuration, recording information for. 82 switch, connecting to the gateway Laptop, configuring for IW access LEDs media modules MM MM MM MM MM MM MM714B MM MM MM MM power supply indicator S8300 Server system License file for CM installing in IW obtaining required for LSP Lightning exposure Limitations attendant console distance IOLAN+ 104, distance from switch to LAN hub media module combinations LINE port, connecting analog telephone to Logins, administrator adding in IW configuring in IW Loopback jack administration checking local equipment integrity configuration checking for DC using fiber multiplexers installation selecting method with smart jack without smart jack testing data integrity DS1 span from smart jack to smart jack with smart jack without smart jack Loudspeaker paging equipment hooking up from gateway LSP Avaya Aura Communication Manager version requirements failover testing license file requirements M Main board, gateway inserting on-board modules adding removing replacing removing Maintenance web pages, accessing Media Gateway Controller (MGC) configuring and upgrading in IW in GIW in IW existing, upgrading in IW Media Gateway installation before inserting media modules connecting endpoint devices power to ground conductors attaching location installing chassis media modules power supply unit power supply unit, removing Restricted Access Location S8300 server module, inserting safety ground, connecting Media module slots Media modules before installing capacity combination limitations of Installation and Upgrades for the Avaya G450 Media Gateway

285 Index firmware upgrading via FTP/TFTP upgrading via USB device for indoor use only gateway chassis, inserting into hot-swapping installing LAN modules, adding MM MM MM MM MM MM MM714B MM MM MM MM new, replacing and adding S slot allocation slots, permitted voice modules, adding WAN modules, adding Memory modules adding removing replacing Messaging IA LX MGC see Media Gateway Controller (MGC) MM340 media module connecting to WAN description LEDs ports MM342 media module connecting to WAN description LEDs ports MM710 E1/T1 port, connecting E1/T1 trunk to media module circuit protection devices for outdoor endpoints 56 description LEDs ports MM711 analog port connecting analog telephone to connecting analog trunk to media module circuit protection devices for outdoor endpoints. 56 description LEDs ports MM712 DCP ports connecting DCP phones to for in-building use only media module description LEDs ports MM714 analog trunk ports, connecting analog trunks to.. 53 LINE port, connecting analog telephone to media module description LEDs ports MM714B media module description LEDs ports MM716 analog port connecting analog telephone to connecting analog trunk to attaching amphenol cable to media module connecting to punch down block for RJ-45 or RJ-11 jacks description LEDs ports MM717 attaching amphenol cable to DCP ports connecting DCP phones to for in-building use only media module connecting to punch down block for RJ-45 or RJ-11 jacks description LEDs ports MM720 ISDN ports, connecting ISDN BRI trunks to media module connecting ISDN BRI stations to description LEDs ports MM722 ISDN ports, connecting ISDN BRI trunks to Issue 4 May

286 Index media module description LEDs ports Modem configuring in IW connecting after running GIW for remote access gateway without S serial serial in GIW USB gateway with S gateway without S USB in GIW dial backup enabling for remote access gateway without S serial in GIW USB in GIW gateway with S gateway without S Multi-Tech administering hardware to configure MT5634ZBA-USB-V configuring MT5634ZBA-V92-GLOBAL permanent connection for reporting alarms settings, Configure Server Maintenance Web page 72 status, displaying in IW supported by gateway testing connection after running GIW gateway with S gateway without S USB supported by gateway supported by S Mounting brackets for wall attaching to gateway gateway in 19-inch rack in rack on tabletop on wall , 33 hardware required options for chassis mounting brackets for rack attaching checks before types of with cable guides without cable guides MP20 modules adding channels, number of removing replacing MP80 modules adding channels, number of removing replacing Multiplexers, fiber configuring DS1 loopback using Multi-Tech modem administering MT5634ZBA-USB MT5634ZBA-USB-V , 249 MT5634ZBA-V92-GLOBAL Music source registered connecting to gateway via KS L installing on gateway unregistered connecting to gateway via KS L KS L installing on gateway Music-on-hold (MOH) source registered connecting to gateway via KS L installing on gateway unregistered connecting to gateway via KS L connecting to gateway via KS L installing on gateway Mutual inductance coupling N Name and number list, importing in IW Network data port, connecting to gateway interface LAN device, testing within and without Network Time Protocol (NTP), configuring in IW NVRAM initializing with a jumper Installation and Upgrades for the Avaya G450 Media Gateway

287 Index O Optional services, configuring in IW Ordering analog trunk trunk WAN line OSS alarm, configuring in IW Outdoor installation Out-of-building installation Over-voltage protection P Package inventory Paging equipment loudspeaker hooking up from gateway Password RAS, obtaining root changing in IW PC connecting to the gateway downloading gateway firmware to local Phone message files, installing in IW Physical description of gateway front panel Planning documentation installation Platform, hardware, for harsh environment Plugging in endpoint devices the gateway Plywood board dimensions using to wall-mount gateway Ports CCA CON connecting data and voice devices to endpoint devices to contact closure ETH LAN ETH WAN ETR IOLAN+ 104 terminal server administering connectivity testing MM MM MM MM MM MM MM714B MM MM MM MM router S8300 Server LEDs Services switch switch or network data, connecting USB Positioning gateway in rack S8300 media module Power attendant console auxiliary connection adjunct end-to-end to gateway cords obtaining specifications local and phantom outlets, checking available number of verification Power supply unit installing LED indication removing replacing Pre-installation activities Preinstallation worksheet see Electronic Preinstallation Worksheet (EPW) Preparation installation worksheets Server Values worksheets telephone configuration trunk configuration WAN line configuration Primary controller configuring IP addresses in IW upgrading gateway firmware from Primary Management Interface (PMI) configuring in GIW configuring in IW configuring using CLI management functions Printers Issue 4 May

288 Index R connecting to gateway via TCP/IP Rack mounting brackets the gateway chassis RAS IP address entering in GIW , 67 obtaining password, obtaining RDTT see Reliable Data Transport Tool (RDTT) Reliable Data Transport Tool (RDTT) administering downloading installing overview package contents Remote access, enabling configuration via Telnet Removing installation equipment Replacing endpoint devices fan tray main board on-board module, gateway main board, gateway memory module power supply unit VoIP modules, MP20 and MP Replicating the gateway to USB mass storage device 125 Required equipment for installing IOLAN+ 104 terminal server hardware for Multi-Tech modem Reset button reset CLI command Restoring the gateway from USB mass storage device125 Restricted Access Location RFA access RJ-45 splitter for connecting two BRI stations Root password changing in IW Router connecting external to gateway ports RST button Rubber feet, affixing to stand gateway on table Ruggedized mounting solution for harsh environment 29 Running Avaya Installation Wizard (IW) Running Gateway Installation Wizard (GIW) S S8300 Server Avaya Aura Communication Manager software, upgrading via call center solution connecting to USB modem copying firmware to gateway chassis, inserting into installing firmware from the TFTP server on..112 IP addresses, configuring in IW overview ports description LEDs prerequisites for installing in gateway testing software upgrading using IW or the Upgrade tool upgrades for IA770 Intuity AUDIX Safety ground, connecting labels save translation lsp CLI command Screws required for mounting gateway Securing amphenol cable to MM716 or MM Security alert labels Serial cable DTE V DTE X modem connecting and enabling connecting in GIW Serial number of gateway viewing in IW Server see S8300 Server Server IP addresses, configuring in IW Server Values worksheets, preparing Services optional, configuring in IW port connecting a computer to show application-memory CLI command show controllers CLI command show interfaces serial CLI command Single Sign-On (SSO) Site conditions, checking before installation requirements Smart jack installing DS1 loopback jack with testing DS1 loopback jack with Installation and Upgrades for the Avaya G450 Media Gateway

289 Index Sneak-current protection SNMP alarm, configuring in IW V1 community strings, configuring in GIW V1 community strings, configuring in IW V3 user, configuring in GIW V3 user, configuring in IW Software configuration recording LAN information for recording telephone information for recording trunk information for recording WAN information for Reliable Data Transport Tool (RDTT) administering downloading installing overview package contents upgrading Avaya CM via S8300 Server overview with CD-ROM drive without CD-ROM drive version, viewing in IW Software Update Manager Specifications, technical chassis clearance power cord Supplementary Ground Conductor if ground block is used if ground block not used Survivability by modem dial backup Switch connecting to gateway port testing Switch-to-adjunct link, testing CDR System data, viewing in IW T T1 DS1 span trunk, connecting Tabletop installation of the gateway chassis TCP/IP connections printers connecting to gateway via settings for Maintenance web pages Technical assistance international resources within the US Technical specifications chassis clearance power cord Telephone adding to gateway configuring connecting IP, connecting to gateway software configuration, recording information for.. 83 testing after installation troubleshooting one several Telephony parameters, configuring in IW translation defaults, configuring in IW Telnet, remote configuration via Terminal server administering IP services IOLAN administering first time gateway port cabling connection connecting to adjunct and LAN connectivity, testing distance from switch to LAN hub HyperTerminal, setting up installation and administration navigating rebooting troubleshooting overview Terminating telephones on the MM717 and MM Testing computer type data device DS1 loopback jack with smart jack loopback jack without smart jack span from ISCU from smart jack to smart jack installation connectivity LSP failover overview telephones Issue 4 May

290 Index trunks integrity of data sent over loop IOLAN+ 104 connectivity LAN device modem connection gateway with S gateway without S server type data device switch type data device switch-to-adjunct link CDR telephone trunk WAN link TFTP server downloading gateway firmware to local for upgrading IP phones installing firmware from, on the S8300 Server IP telephones not supported by local supported by local upgrade example setting up overview uploading IP phone upgrade files in GIW in IW Trademarks Translations, generating information in IW Troubleshooting CLI not accessible gateway has no power IOLAN+ 104 terminal server IP telephone upgrades overview telephone one stops working several stop working trunk stops working WAN line stops working Trunk adding in IW to gateway analog connecting to TRUNK port ordering configuring in IW on gateway connecting list of, viewing in IW media module, configuring in IW modifying in IW IP route configuration parameters ordering removing in IW software configuration, recording information for.. 85 status, displaying in IW testing after installation troubleshooting TRUNK port, connecting analog trunk to U Uninterruptable Power Supply see UPS Unpacking Upgrading Avaya Aura Communication Manager software in IW overview firmware example using a USB device using FTP/TFTP in GIW in IW installation worksheets, preparing Server Values worksheets, preparing gateway firmware CLI commands for, via FTP/TFTP downloading to local PC to local TFTP server from primary controller in GIW in IW overview using CLI via USB device using CLI via FTP/TFTP with Avaya Software Update Manager IP telephones configuration files downloading overview considerations examples of 4602 after file stored in NVRAM SW and 4602D firmware files, overview troubleshooting media modules and devices software S8300, using IW or the Upgrade tool with CD-ROM drive without CD-ROM drive Installation and Upgrades for the Avaya G450 Media Gateway

291 Index UPS configuring in IW models overview specifications Usage options selecting in IW USB mass storage device backing up the gateway CLI commands for upgrading firmware example of upgrading firmware replicating the gateway restoring the gateway upgrading gateway firmware using CLI modem connecting in GIW gateway with S gateway without S enabling in GIW gateway with S gateway without S supported by gateway port USB Modem supported by gateway supported by S USP port, on MM342 media module testing modules adding hot-inserting software configuration, recording information for.. 86 troubleshooting Worksheets installation, preparing Server Values, preparing V Verifying environmental conditions before installation grounding power VoIP modules adding removing replacing W Wall mounting brackets the gateway chassis , 33 WAN configuring on gateway connecting E1/T1 port link connecting connecting to E1/T1 port connecting to USP port ordering preparing for configuration Issue 4 May

292 Index 292 Installation and Upgrades for the Avaya G450 Media Gateway