The Future of KM Implementation--A DKO Perspective

Transcription

1 A Combat Support Agency The Future of KM Implementation--A DKO Perspective Lt Col Anmy Torres, USAF DKO Director As of: 11 Oct

2 DoD Information Management / Information Technology Governing Goals 1. Net-centric transformation 2. Information as a strategic asset 3. Interoperable infrastructure 4. Assured information access 5. Return on investment 6. IT workforce development 2

3 Defense Knowledge Online (DKO) Homepage Tricare Online My Pay Joint Knowledge Online Net-Centric Enterprise Services Tools 3

4 DKO s Mature Enterprise-Ready Capabilities 3 Sites Providing Continuity of Ops/DR 4

5 DKO in Numbers 3.2 Billion 1.25 Million messages (per year) logins weekly 132,000 ~ 160,000 unique combat zone logins weekly Million registered NIPR users 133,000+ registered SIPR users 941 Million downloads monthly 540,000 unique logins weekly 3+ TB of data hosted 53 Million blocked spam messages so far in 2010

6 Who is Using DKO? DoD Users -- Unclassified & Classified AKO/DKO NIPR Registered Users AKO/DKO SIPR Registered Users Account Type 30-Sep-10 Air Force 64,467 Army 2,155,386 Coast Guard 2,467 DoD Civilian 46,638 Marine Corps 17,619 Navy 46,593 Grand Total 2,333,170 Account Type 30-Sep-10 Air Force 5,247 Army 121,905 Coast Guard 90 DoD Civilian 2,056 Marine Corps 1,402 Navy 2,898 Grand Total 133,598

7 DKO Support to Knowledge Management Prevent knowledge loss Train and educate KM leaders, managers, and champions Use every interaction, whether face-to-face or virtual, as an opportunity to acquire & share knowledge Reward knowledge sharing and make KM career rewarding Protect and secure information and knowledge assets Use Open Architectures to allow access and search across boundaries DoD Knowledge Management Establish a doctrine of collaboration Use legal & standard business rules and processes across the enterprise Embed knowledge assets in standard business processes & provide access to those who need to know Use a robust search capability to access contextual knowledge and store content for discovery Use portals that permit SSO and authentication across the global enterprise Use standardized collaborative tool sets

8 How is DoD using DKO to improve operations, communications, and outcomes 3 sites in two states in the US and Bahrain provide uninterrupted DKO NIPR (unclassified ) and DKO SIPR (classified) services Create webpages in a virtual workspace -- to collaborate -- to telework -- use as Virtual Thumb Drive Provides presence awareness so you can find others to share timely and trusted information in a protected and secure environment Use Business Process Management (BPM) to automate and accelerate effectiveness of business processes and other national security activities DoD users can sponsor federal business partners into DKO Encrypt and digitally sign s to securely communicate 8

9 How is DoD using DKO to improve operations, communications, and outcomes cont Using milsuite to find people working on similar projects or interests Use Instant Messaging, video messaging and Defense Connect Online to communicate with people worldwide Access joint training courses Access a variety of DoD applications including MyPay, Tricare Online without having to authenticate again Centralized Helpdesk open 24/7 Find all the Net-Centric Enterprise Services (NCES) uniform implementation of IT tools across DoD Over 100,000 deployed troops count on and use DKO DKO is already funded and ready to support 3.5 million users 9

10 Groups Questionnaire Pages AKO/DKO Forums/Blogs Files DKO Services and Capabilities 10

11 Secure Enterprise Cloud Computing Services/Capabilities Single Sign On (SSO) SAML Instant Messaging &Chat Webmail Outlook Connector Testing Thunderbird xmpp https https; imap; pop; SMIME Webmail SMTPS; WCAL Search BPM Directory Services Attribute Directory (LDAP) Global Address List (GAL) LDAPS; GAL Security CAC Access Username/Password Knowledge based Authentication or KBA Video Messaging Portal Groups Files Forums/Blogs Pages Questionnaires myprofile LDAP Connector Go Mobile Windows Mobile Testing iphone/android https html WSRP RSS JSR168 BPMN CSS FLASH; H264 90% of AKO/DKO Operating Systems are Open Source 11

12 12 View of New Enterprise Webmail and Calendar Webmail provides: Calendar/Tasks Address book Storage Unlimited for GO/SES 100MB+ for all others Outlook Connector Use ~95% functionality IMAP/MAPI translator Web-based S/MIME Encrypt Digitally-Sign SSO from Portal via PKI Wireless Capability

13 Universal File Storage Army Knowledge Online / Defense Knowledge Online UNLIMITED File Storage for Organizations 250 MB for Personal Use 13

14 Samples of Created Webpages 14

15 Presence and Awareness Presence within DKO and popup information You can see if people are logged on via: Portal menu bar In Files In White Pages In Groups In Command Channel In Presence Channel 15

16 Query Filters Portal Search Relevancy Data Sources Concept Cloud Searches DKO and other.mil,.gov and.edu sites Get refined results Search for specific document ID Setup personalized search agents and have content delivered to you Storage Location Refinement Options 16

17 Business Process Management (BPM) Platform for developing and running business process applications inside the portal Exposes where an action is in the process to the owner, supervisor, and customer Entirely web based In-depth Analysis Tool Outlines work flow graphically Identifies Choke points Gain Efficiencies Users can use supplied workflows/bpms or design their own Custom BPM creation requires training Integrated with AKO/DKO services (portal, files, directory, , security) 6 processes already developed BPM Gartner s Magic Quadrant Best Tool for the Job 17

18 Directory and File Structure in Beta Test Common user experience between DKO and OS Windows View Portal Files View WEBDAV Files WebDAV: Web-based Distributed Authoring and Versioning Allows access to AKO/DKO user's files on his/her desktop Allows for drag-and-drop uploading of files

19 19 DKO Portal On-the-Go Go Mobile = Access to DKO files and people iphone and Android coming in 2nd Qtr FY11

20 20 milsuite Connecting DoD Professionals Community Blog = milblog Networking = milbook News/Events Blog Standard Blog Format Open AKO/DKO Community Community Wiki = milwiki AKO/DKO Business Card Similar to FaceBook for professional networking Advanced Profiles Network of Colleagues Personal Blogs Private Documents (Wikis) Open to AKO/DKO Community milsuite is dedicated to sharing knowledge and information across the AKO/DKO community Community wide knowledge Standard Wiki Format Open AKO/DKO Community (not avail to fam/friends)

21 Register for DKO Accounts Link: DoD Military & Civilian CAC holders can self-register for DKO accounts DoD CAC holders can sponsor other KM teammates 21

22 22 Contact Information COL Earl Noble Project Manager, Network Enterprise Services Lt Col Anmy Torres DKO Director Mr Palmer Mitchell DKO Deputy Director

23 Thanks for your time 23