Benefits Advice and Debt Management Services Directory. Teresa Jamieson Created by Teresa Jamieson

Transcription

1 Benefits Advice and Debt Management Services Directory Teresa Jamieson

2 November 2010 Introduction The following care directory provides contact details for services that assist health professionals, and members of the public, who require access to advice on welfare benefits and/or debt management. This document was produced by the North West London Cancer Network, and therefore, covers the following primary care trusts: 1. Brent 2. Ealing 3. Hammersmith and Fulham 4. Harrow 5. Hillingdon 6. Hounslow 7. Kensington and Chelsea 8. and Westminster Details are subject to change, and therefore, it is advisable to phone and/or check online, before visiting a service. Please note, if you are a patient with cancer, your illness can be classified as a disability under the Disability Discrimination Act (DDA). The DDA aims to end the discrimination that those with disabilities and long term health conditions face in their everyday lives. Further details can be found by clicking on the link below: General Enquiries Network contact details: North West London Cancer Network, 1st Floor Westminster PCT, 15 Marylebone Road, London NW1 5JD Tel: , Fax: NWLCN Hospital contact numbers Ealing Hospital Hillingdon Hospital Chelsea and Westminster Hospital St Marys Hospital Charing Cross Hospital Hammersmith Hospital West Middlesex University Hospital Northwick Park & St Mark's Hospital Central Middlesex Hospital Royal Brompton Hospital Harefield Hospital The Royal Marsden Hospital (Chelsea) Royal Marsden Hospital (Sutton)

3 NORTH WEST LONDON CANCER NETWORK Information and PCT & Trusts PCT, Trusts & Hospices 3

4 NATIONAL BENEFITS ADVICE AND DEBT MANAGEMENT SERVICES Citizens Advice Bureau Provides online 24 hour independent advice. See site for details of local CAB offices Benefit Enquiry Line Department Work and Pensions Advice and information for ill and disabled people and carers on a range of benefits available. Monday - Friday 08.30am 18.30pm Sat 09.00am 13.00pm Freephone: , Textphone: On line Benefit Calculator Anonymous online calculator to see which benefits you may be able to apply for. DirectGov Government guide to all public services including benefits, rights and support for carers. Macmillan Cancer Support Find out what benefits are available Mon Fri Helpline: Job Centre Plus Information of benefits for people of working age. Contact to claim: Income Support, Employment & Support Allowance Bereavement Benefits Job Seekers Allowance Mon Fri, am pm Benefits telephone line: Pensions Service Enquiries about State Pension, Pension Credit, Winter Fuel Payment Mon Fri Sat Debt Advice Payplan Debt Advice via the telephone Mon Fri Sat Employment Advice ACAS, Advisory, Conciliation and Arbitration Service For employers and employees. Information on employment rights and rules. Confidential, independent and impartial advice to resolve issues in the workplace. Mon Fri Sat Helpline: Find an advice organisation Quality Marked organisations Teresa JamiesonRos Cook

5 BRENT BENEFITS SERVICES DIRECTORY Age UK - Brent Design Works, Park Parade Road London. NW10 4HT. Tel: Outreach at Central Middlesex Hospital. Home Visits available Languages: Gujarati, Hindi, Punjabi, Urdu and interpreters Mon Tues - Wed Thurs - Fri Asian Women s Resource Centre 108 Craven Park, Harlesden, London. NW10 8QE Adviceline: Languages: Punjabi, Urdu, Marathi, Gujarati, Tamil, Hindi, Bengali, Nepali Phone Appointments Mon Tues Wed Thurs Fri Citizens Advice Bureau - Brent High Road, Willesden, London NW10 2EY Adviceline: Languages: Bengali, Gujarati, Sylheti, Arabic, Swahili, Urdu, Spanish, French, Marathi, Punjabi, Yoruba, Hindi, Language Line, interpreters Mon Tues Wed Thurs Fri Brent Carers Centre Wembley Centre for Health and Care 116 Chaplin Road Wembley HA0 4UZ Tel: Languages: BSL, Urdu, Punjabi, Hindi, Language Line, interpreters Open Mon Tues Wed Thurs Fri Brent Community Law Centre 389 High Road, Willesden, London. NW10 2JR Tel: Languages: Tamil, German, French, Singhalese, BSL, interpreters Phone only Mon Tues Wed Thurs Fri Brent Indian Association 116 Ealing Road, Wembley, HA0 4TH Tel: serves local Indian community Languages: Gujarati, Hindi Open Fri Teresa JamiesonRos Cook

6 Brent Women s Advisory & Resource Centre 258 Belsize Road London NW6 4BT Tel: serves women from minority ethnic groups, lone parents and refugee women Languages: Swahili, Ibo, French, interpreters Tues Northwick Park Hospital Macmillan Information & Support Centre Northwick Park Hospital, Watford Road, Harrow HA1 3UJ Tel: Advice sessions twice a month, provided by Harrow Association of Disabled People. 6

7 EALING BENEFITS SERVICES DIRECTORY Age UK - Ealing 135 Uxbridge Road, West Ealing London W13 9AU Tel: Languages: Gujarati, Hindi, Punjabi, Urdu, and interpreters Mon Tues Wed Thurs Fri Centre for Armenian Information and Advice 105a Mill Hill Road, London W3 8JF Tel: Languages: Albanian, Armenian, French, Italian, Russian and interpreters Mon Tues Wed Thurs Fri Community Benefits Team Ealing Council Service Percival House, Uxbridge Road Ealing. W5 2HL Tel: Languages: Punjabi, Hindi, Polish Home visits offered Phone only Mon Tues Wed Thurs Fri Contact a Family - Ealing St Andrew's Church Centre, Mount Park Road, Ealing W5 2RS Tel: Helpline: Serve parents of children up to the age of 19 with any special need or disability Languages: Language line Phone Fri Havelock Family Centre Aleka House, Havelock Road, Southall, UB2 4PD Tel: Languages: Punjabi, Urdu, Hindi, interpreters Phone for opening details Serves families with young children. Law for All 191 The Vale Acton. London, W3 7QS Tel: Languages: French, Gujarati, Hindi, Ibo, Polish, Punjabi, Swahili, Swedish, Urdu, BSL Phone only Mon Tues Wed - Thurs Fri

8 Middle East Christian Minority Advice Centre 173 South Ealing Road London W5 4QP Tel: Languages: Farsi, Arabic, Assyrian, interpreters Appointments Mon Tues Wed Thurs Fri - Refugee Advice & Support Centre Palingswick House 241 King Street London W6 9LP Tel: Languages: Amharic, Oromo, Tigrigna, interpreters Mon , Tues , Wed , Thurs , Fri , Somali Women s Refugee Centre Benefits help only alternate Wednesdays Priory Community Centre, Acton Lane London W3 8NY Tel: , Languages: Somali, interpreters Advice via [email protected] Fri - Southall Day Centre 20 Western Road, Southall, UB2 5DS Tel: Serves Asian community, inc. long term sick or disabled Languages: Gujarati, Punjabi, Urdu, Hindi, interpreters Appointments Mon Tues Wed Thurs Fri Southall Rights Legal Advice Centre 54 High Street, Southall. UB1 3DB Tel: Languages: Gujarati, Hindi, Punjabi, Urdu Appointments Mon Tues Wed Thurs Fri

9 HAMMERSMITH & FULHAM BENEFITS SERVICES DIRECTORY Age UK Hammersmith & Fulham 105, Greyhound Road, London W6 8NJ Tel: Languages: BSL and Language Line used. Mon Tues Wed Thurs Fri Citizens Advice Bureau - Fulham The Pavilion, 1 Mund Street, London W14 9LY Tel: Languages: Somali, Polish, German, French, interpreters advice: [email protected] Mon Tues Wed Thurs Fri Sat Fulham Legal Advice Centre 679a Fulham Road, London SW6 5PZ. Tel : Languages: none listed Phone Mon Tues Wed - Thurs Fri - Hammersmith & Fulham Action on Disability (HAFAD) Greswell Centre, Greswell Street, London, SW6 6PX. Tel: Languages: French, Spanish, BSL and interpreters Phone Fri Maggies London Charing Cross Hospital Tel: Advice by Languages: Gujarati, Hindi, Urdu, Punjabi, interpreters and Phone Fri

10 HARROW BENEFITS SERVICES DIRECTORY Age UK Harrow 3rd Floor, Premier House 1 Canning Road Harrow Weald HA3 7TU Tel: Languages: Gujarati, Punjabi, Urdu, Tamil, Hindi, Bengali, interpreters or phone Mon Tues Wed Appointments only Thurs Fri Citizen s Advice Bureau - Harrow Civic 5 Station Rd. Harrow. HA1 2XH Tel: Languages: BSL, Gujarati, Ukrainian, Hindi, German, French, Armenian Mon Tues Thurs Fri Sat Harrow Association of Disabled People Note: No advice quality mark Ground Floor, Bentley House Headstone Drive, Wealdstone, Harrow, Middlesex, HA3 5QX Tel: BSL, interpreters Appointments only Mon Tues Wed Thurs Fri Sat - Harrow Carers Note: No advice quality mark, but working towards one Pinner Road, Harrow Middlesex HA2 6DZ Tel: Languages: Gujarati, Hindi Fri Sangam Association of Asian Women 210 Burnt Oak Broadway Edgeware HA8 0AP Tel: Languages: Hindi, Gujarati, Urdu, BSL, interpreters Mon Tues Wed Thurs Fri Sat Sangat Advice Centre 28A Sancroft Road, Harrow HA3 7NS Tel: Serves ethnic communities whose first language not English Languages: Hindi, Urdu, Gujarati Fri

11 Harrow, Hillingdon & Hounslow Joint Team (Partnership between Harrow Council, Pension Service, Age Concern, Harrow Carers, CAB, Association of Disabled People and JobCentrePlus) Acton JobCentrePlus, Armstrong Road London W3 7JL Tel: gsi.gov.uk Home visits only Phone only Mon Tues Wed Thurs Fri

12 HILLINGDON BENEFITS SERVICES DIRECTORY Age UK Hillingdon 2 Chapel Court, 126 Hayes Road Hayes UB3 2LW Tel: Languages: Punjabi, Urdu, Somali, Hindi, Arabic Mon Tues Wed Thurs Fri Citizen s Advice Bureau - Hayes 24 hr helpline Services at four health centres, childrens centres and housing association. Mon - Tues Wed Thurs Fri Citizens Advice Bureau - Uxbridge 24 hr helpline Services at four health centres, childrens centres and housing association. Mon Tues Wed Thurs Fri Citizens Advice Bureau - Ruislip 24 hr helpline Services at four health centres, childrens centres and housing association. Mon Tues Wed Thurs Fri Hillingdon Carers 1st Floor, Luther Bouch House, 126 High Street, Uxbridge, UB8 1JT Tel: Languages: Urdu, Hindi, Bengali, Punjabi, Gujarati Serves carers from minority ethnic communities, including Asian carers, and phone Fri

13 Harrow, Hillingdon & Hounslow Joint Team (Partnership between Harrow Council, Pension Service, Age Concern, Harrow Carers, CAB, Association of Disabled People and JobCentrePlus) Acton JobCentrePlus Armstrong Road London, W3 7JL Tel: gsi.gov.uk Home visits only Phone only Mon Tues Wed Thurs Fri Hillingdon Law Centre 12 Harold Avenue, Hayes UB3 4QW Tel: Languages: BSL, Mandarin, Urdu, Cantonese, French, Russian, Punjabi, Armenian, interpreters & phone Advice Surgery Mon Tues Wed - - Thurs Fri Lynda Jackson Macmillan Centre Mount Vernon Hospital Tel: hr answer phone and phone Mon , Tues , Wed , Thurs , Fri , P3 Navigator Young People s Advice Centre 3 Ashley Court, High Street, Yiewsley UB7 7BD Tel: Advice for young people (13-25) from Ealing, Harrow, Hillingdon and Hounslow and phone Mon Tues Wed Thurs Fri

14 HOUNSLOW BENEFITS SERVICES DIRECTORY Age Concern Hounslow Alexandra House, Albany Road Brentford TW8 0NE Tel: Languages: none Fri Age UK - Feltham, Hanworth & Bedfont Feltham Lodge, Harlington, Road West Feltham, TW14 0JJ Tel: Languages; BSL, interpreters Fri Citizens Advice Bureau - Hounslow 45 Treaty Centre, High Street Hounslow TW3 1ES Tel: Languages: Polish, Gujarati, Urdu, Punjabi, BSL, Hindi Mon Wed Thurs Citizens Advice Bureau Feltham 2 nd Floor, The Centre, High Street Feltham, TW13 4GU Tel: Languages: French, BSL, Language Line, Urdu, Hindi, Punjabi, Gujarati Mon Tues Wed Thurs Fri Cross Road Care West London Note: No advice quality mark, but holds Croquet level 3 for organisation 82 New Heston Road Heston, TW5 0LJ Tel : Carers Rights Adviser Languages: interpreters. Serves Carers. Outreach at hospitals & home visits and phone Mon Tues Wed Thurs Fri

15 Harrow, Hillingdon & Hounslow Joint Team (Partnership between Harrow Council, Pension Service, Age Concern, Harrow Carers, CAB, Association of Disabled People and JobCentrePlus) Acton JobCentrePlus,Armstrong Road, London W3 7JL.Tel: gsi.gov.uk Home visits only Phone only Mon Tues Wed Thurs Fri Welfare Benefits & Money Advice Unit Community Services Civic Centre, Lampton Road, Hounslow TW3 4DN Tel: Languages: Punjabi, Urdu, BSL, Hindi, interpreters Phone for appointment Fri The Mulberry Centre West Middlesex Hospital, Twickenhan Road, Isleworth,Middlesex, TW7 6AF Tel: Advice service provided by Hounslow Council staff. and phone Mon Tues Wed Thurs Fri

16 KENSINGTON AND CHELSEA BENEFITS SERVICES DIRECTORY Chelsea and Westminster Macmillan Information Centre Chelsea and Westminster hospital, 369 Fulham Road, London, SW10 9NH Note: No advice quality mark, but refers on if needed Chelsea and Westminster Hospital Tel: and phone Mon Tues Wed Thurs Fri Citizen s Advice Bureau Kensington 140 Ladbroke Grove London W10 5ND Tel: Languages: Spanish, Russian, French, Arabic, interpreters Mon Tues Wed Thurs Fri Citizens Advice Bureau Chelsea Old Town Hall Kings Road London SW3 5EE Tel: Languages: Urdu, French, Vietnamese, Cantonese Mon Tues Wed Thurs Fri North Kensington Law Centre 74 Golborne Road, London, W10 5PS Tel: Languages: Spanish, BSL, Arabic and phone Mon , Tues , Wed appoints only Thurs , Fri , Nucleus Legal Advice Centre 298 Old Brompton Road London SW5 9JF Tel: Languages: Arabic, BSL, Spanish, Punjabi, French, interpreters Mon Tues Wed - Thurs Fri - World s End Neighbourhood Advice Centre 2 Worlds End Place London SW10 0HE Tel: Languages: Spanish, Arabic Outreach to Chelsea & Westminster hospital and phone Mon Tues Appt only Wed Thurs Appt only Fri Sat - 16

17 WESTMINSTER BENEFITS SERVICES DIRECTORY Age UK Westminster Praed Street London W2 1NJ Tel: Languages: Mandarin, Malay, Bengali, Hindi, Punjabi, Gujarati, BSL, Cantonese, interpreters or phone Mon Tues Wed Thurs Fri Citizens Advice Bureau Pimlico 140 Tachbrook Street London SW1V 2NE Tel: Languages: Arabic, Czech, French, German, Italian, Mandarin, Russian, Spanish, Urdu, Yoruba for appt Mon Tues Wed Thurs - - Fri Citizens Advice Bureau Paddington 441 Harrow Road London W10 4RE Tel: Languages: Bengali, French, German, Gujarati, Italian, Japanese, Portuguese, Spanish, Urdu, Yoruba for appt Mon Tues Wed Thurs - - Fri Hopscotch Asian Women s Centre 42 Phoenix Road, London NW1 1TA Tel: Languages: Urdu, Bengali, Hindi, interpreters, Nepali and phone Mon Tues Wed Thurs Fri Mary Ward Legal Centre Boswell Street London WC1N 3JZ Tel: Languages; BSL, interpreters Evening appointments and phone Mon , Tues , Wed - Thurs , Fri , Notra Dame Refugee Centre 5 Leicester Place London WC2H 7BX Tel: Languages: Spanish, French, interpreters Serves asylum seekers and refugees. Advice, advocacy, representation on healthcare, accessing social services. and phone Mon Tues Appointments only Wed - Thurs Fri Appointments only 17

18 Paddington Law Centre 439 Harrow Road London W10 4RE Tel: Languages: interpreters and phone Mon Tues Wed Thurs

19 London Wide Benefit Services Centre for Armenian Information and Advice 105A Mill Hill Road, Acton London W3 8JF Tel: Languages: Russian, Italian, Albanian, Farsi, Armenian, French or phone Mon Tues Wed Thurs Fri Chinese Community Centre 2nd Floor, Gerrard Street, London, W1D 6JP Tel: Languages: Mandarin, Cantonese, Hakka, interpreters or phone Mon Tues Wed Thurs Fri Sat & Sun East European Advice Centre Room 209, Palingswick House 241 King Street London, W6 9LP Tel: Languages: Polish, Russian, BSL or phone Mon Tues Wed Thurs Fri Eritrean Community in the UK Holloway Road, London, N7 6NE Tel: Languages: Tigre, Tigrigna, Arabic, Amharic, interpreters or phone Mon Tues Wed Thurs Fri Iranian Association Palingswick House(annex) 241 King Street London W6 9LP Tel: Languages: Dari, Farsi, Persian, interpreters or phone Mon Tues - Wed - Thurs Fri - Terrance Higgins Trust Gray's Inn Road London WC1X 8DP Tel: Languages: Spanish, French, Italian, interpreters. Serves people affected by HIV/AIDs Mon Tues Wed Thurs Fri Sat & Sun

20 The following specialist advice providers are not quality accredited, but could meet specific culture or language needs Cancer Black Care 79 Acton Lane London, NW10 8UT Tel: Opening times unknown Deafplus Covers: Ealing, Hammersmith & Fulham 2 Erconwald Street East Acton, W12 0BD Tel: Languages: BSL or phone Appt only Mon Tues Wed Thurs Fri Appt only Hillingdon Asian Women s Group Covers: Hillingdon, Ealing & Brent Unit 4 Commercial Estate Sandow Crescent Hayes UB3 4QH Tel: Languages: Bengali, Gujarati, Hindi, Punjabi, Tamil, Urdu, interpreters or phone Mon Tues Wed Thurs Fri Somalian People with Disabilities Priory Community Centre Action Lane, W3 8NY Tel: Languages: Somali, French, Dutch, Arabic, Ethiopian or phone Mon Tues Wed Thurs United Anglo-Caribbean Society 66/68 West End Road Southall, UB1 1JL Tel: Lunch club Advice session Wed pm or phone Tues Wed , 2.30pm - 4pm Thurs Fri West and North West London Vietnamese Association 58b Bulwer Street Shepherds Bush W12 8AP Tel: Languages: Vietnamese, interpreters phone Mon Tues Wed Thurs Fri