Umbraco in Local Government Are Nottinghamshire the thin end of the wedge?

Transcription

1 Umbraco in Local Government Are Nottinghamshire the thin end of the wedge? Tom Styles - Service Development Manager Nottinghamshire County Council

2 How Nottinghamshire is winning the internets this guy nails it. Tom Styles - Service Development Manager Nottinghamshire County Council

3 TL:DR Nottinghamshire? like in Robin Hood? Digital First Public Sector Procurement How we chose Umbraco What we did Pain points What the Umbraco community can do

4 6 things you need to know about Nottinghamshire

5 1. Donut shaped top tier authority in the East Midlands

6 2. 750,000 people, 7 districts

7 3. Used to use Easysite

8 4. Easysite is an ironic name

9 5. Launched our new Umbraco website in Sept 2015

10 6. Robin Hood may or may not have existed who cares.

11 3 Pillars Call Centre ICT Digital/ Web

12 Digital First Digital services so good that people prefer to use them

13 Data collected by the Channel Shift project estimated the cost of transacting with the Council was as follows: 9.14 for face-to-face; 4.79 for telephone; 0.09p for web;

14 Digital First 1. Maximise Digital Take-up Via self-serve and automation 2. Reduce Transaction Costs By streamlining end to end processes and providing seamless, joined up services 3. Increase Customer Satisfaction with regard to access to services 4. Maximise Transactional Completion Rates By focusing to reduce avoidable contact and taking a one council approach to handling customer enquiries 5. Improve Customer Insight By capturing and managing information consistently to inform decisionmaking and design services 6. Fit for purpose Infrastructure to support the approach to customer access

15 Site ethos Drives how we build and deliver digital services and adheres to the ten supporting Digital First design principles

16 Design ethos Supports customer needs and behaviours through visual, interaction and structural elements,... making the complex simple

17 Content ethos Content exists for one purpose only: to make our customers lives easier

18 Technology ethos The technology we use is not important, what it enables us and our customers to do, is

19 Design Principles Start with needs (User needs, not Organisation needs) Do less (Minimal and simple content with relevant links) Design with data (Informed by user insight) Do the hard work to make it simple (Easy-touse) Iterate...then iterate again (Constantly improve and develop)

20 Design Principles Cont Build for inclusion (A range of devices, accessibility and literacy) Understand context (How people access services in the real world) Build digital services, not websites (Digital services which are flexible for future) Be consistent, not uniform (Consistent use of good practice principles) Make things open: it makes things better (Open, transparent and share)

21 Normal Public Sector Procurement Project, PID, Governance Requirements Invitation to tender Tender evaluation Demo days Contract Consultants Installation

22 What happens next I m sure it did this in the demo That s some custom code that we ll need to write It works great until we hit it with a real load I could do this myself if I code find any documentation

23 Platform Review Options Stay with Easysite Open source Drupal Umbraco Wordpress Squiz Matrix Alternative proprietary

24 Open Source Route Watch Umbraco TV Speak to a member of the Umbraco community Download Install Kick the tyres

25 Resistance Should we still go through a procurement exercise Why? Moving risk to the supplier Proving due diligence

26 Changes In Government Procurement Digital Marketplace G-Cloud GDS Smaller contracts Release from the strangle hold of big suppliers

27 The Team

28 What we ve done Beta launched in May 2015 Live in Sept 2015 Training with Doug Support from Moriyama Demos

29 Content migration Content workflows Pain Devs, Designers, Content people working separately Setting up environments

30 What can you do Can the Umbraco community do more with the public sector

31 Problems Procurement Politics politics Public sector isn t cool Past we re stuck in it

32 Why should you help We are all tax payers Public services help society function better Support people when they need it The challenges are varied, interesting, and infinitely rewarding Some of the nicest people

33 How can you help Package of services that will allow a public sector organisation to switch to the platform Training Support Installation Sell Umbraco