Greenspring connect Distributed Antenna System (DAS) and Passive Optical Network (PON) Project Update. February

Transcription

1 Greenspring connect Distributed Antenna System (DAS) and Passive Optical Network (PON) Project Update February

2 Overview Review of new services Current status of installation Resident Phones Resident Wireless Internet Cellular phone system enhancements 2

3 What does this mean to you? Wireless Internet (WiFi) Available campus wide Provided and supported by Greenspring in partnership with Erickson Living Corporate IT Each resident will be able to have a private, secure Wi-Fi network to connect ipads, laptops, printers, etc. The Wi-Fi network at Greenspring will be connected to a very high speed connection to a major service provider to ensure high levels of availability and speed. There will be a central number to call, staffed by Erickson employees, for technical support and services. Cost will be included as part of your monthly service fee 3

4 What does this mean to you? Phone Service Provided and supported by Greenspring in partnership with Erickson Living Corporate IT Services include unlimited local, long distance and international calling with features, such as caller ID, voice mail, etc. Most new residents will be able to port their existing number to Greenspring, or, in some cases, will be provided a phone number prior to moving in. Phone numbers can be easily moved between Independent Living and Garden Ridge. There will be a central number to call, staffed by Erickson employees, for technical support and services. Cost will be included as part of your monthly service fee 4

5 Current Status Construction Complete with the exception of a few enclosure doors Service Availability Phones and WiFi Internet is available in every building Issues We have run into a few issues with the phone system and the wireless internet. Based upon these issues, the leadership team at Greenspring has decided to provide all residents with the phone and internet services for free in January. All of you will be seeing a $50 credit on your February statements. 5

6 Resident Phones Phone service Issues We have had a few issues with phone services, notably garbled calls and calls that had dead air or pauses during the call. The garbled call issue has been completely resolved and the vast majority of pauses have been fixed as well. We will continue to work on this until it has been completely resolved. Phone service porting The transfer of the phone service from Verizon to Greenspring has in certain cases taken longer than we would have liked to ensure that service is up and running. We have a number of phone numbers that will be porting during the month of February For those of you whose phones are ported in February, you will be receiving at $25 credit on your bill in March 6

7 Wireless Internet Resident devices We have been very successful in migrating a number of different machines to the new wireless network. This includes ipads, iphones, Apple Laptops and Desktops, Apple TVs, Windows Laptops and Desktops, Roku devices, Nooks, Kindles, etc. In certain cases we have run into some challenges with some devices, such as printers, but we will continue to work on these issues until we have them completely resolved. The username and password provided for internet is for resident use only. If family, aides or other visitors want to get on the internet on their own devices while visiting, they need to use the Guest network and accept the disclaimer 7

8 Wireless Internet Wireless Assessment We have had the first portion of a wireless assessment completed in Park View and Grove Terrace and the results are very promising We will perform another wireless assessment in February, to include some of the community buildings and will share those results when we have them. 8

9 Cellular Phone System Enhancements We are continuing to get the system installed and operational. All buildings, with the exception of Garden Ridge have been turned up for enhanced wireless service with Verizon Wireless We are working with other carriers and will provide updates when available. 9

10 What to you do if you have an issue? Call the Erickson IT Service Desk (800) Hours Monday Friday: 6AM ET Midnight Saturday, Sunday: 8AM 5PM ET 10

11 Questions? 11