Computer, Phone, and Network Guidelines at Lipscomb University. Mike Green, VP and CIO Lipscomb University

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1 Computer, Phone, and Network Guidelines at Mike Green, VP and CIO (615)

2 Open Lab Computing Availability There are about 250 student-accessible computers across the campus including Mac and Windows machines in general purpose or specialty labs Each Residence hall has at least 1 computer lab available 24 hours a day. All labs are equipped with a printer Software used in labs Microsoft Windows 7 Mac OS X Microsoft Office 2010 for Windows, Microsoft Office 2011 for Macs Word, Excel, PowerPoint primarily used in class assignments 2

3 Individual Computers Computer Purchase We only recommend purchasing a laptop; three models that we recommend and support: Macbook Air (minimum 128 GB Flash Storage, 4GB RAM) Macbook Pro 13 (minimum 500GB HD, 8GB RAM) -use of VirtualBox with a separately purchased copy of Windows will allow both Mac and Windows applications to run simultaneously. Dell Inspiron 15R (minimum 6GB RAM, 500GB Hard disk) Dell XPS 13 (minimum 128GB Flash Storage, 4GB Ram) There are links to discount sites for Dell and Apple and Microsoft discounted software at Ask your Department Head - PC or Mac 3

4 Individual Computers Windows computers MUST have: antivirus protection for the computer (free: Avast, AVG, Norton) Windows Update Services enabled Anti-spyware protection (Free: SuperAntiSpyware) Recommendations for All computers Home-owners/renters insurance to cover theft Keep your room locked when leaving your laptop Security cables are recommended to anchor to desk in residence room or when in use in library or other public location. 4

5 Phone Guidelines Housing students are expected to provide their own cell phone as phone service is not provided in the dorms. There are phones located in central locations of all buildings for use in an emergency. All major cell phone services are available on campus (AT&T, Verizon, Sprint, T-Mobile) Lipscomb discounts available for AT&T, Verizon, and Sprint See the Discounts & Deals section of Internet phone (Skype) and Apple Facetime are supported 5

6 Networking The purpose of the network is to support the academic and administrative programs of the university. Dorm network connectivity is available at no charge, but it is subject to the security policies of the university. OpenDNS provides content filtering for pornography, gambling, illegal drugs, etc. For security purposes, the student network is physically separated from the internal network. A firewall restricts access to non-academic services with demonstrated security and/or liability problems, such as IRC, peer-to-peer file sharing, and some gaming. Clearwire has a wireless service in Nashville that offers internet service ($30-50/month). 6

7 Networking (User Accounts) User accounts are automatically generated for all students. The network user account is used to log onto all Lipscomb resources including my.lipscomb.edu, student , Blackboard, student wireless network, and campus lab computers. To look up the username or change the password, go to Students must have their Lipscomb ID number (i.e. L ) in order to use this web service. We require the password to meet strong password requirements but they do not expire. Passwords can be reset at or using the kiosk in the Computer Center Lobby (bottom floor of Beaman Library - Ezell side) The student must provide a USB flash drive/memory stick to store personal files such as class assignments and papers, or use free cloud services (i.e. Dropbox) Student storage space on Lipscomb s Google Apps service allows for a combined usage of 30 GB of combined mail and file storage. Also great for collaboration. 7

8 Wireless Student Network (LUStudentNet) Wireless network covers the entire campus, including all green areas. Brand new equipment will be installed campus wide by the beginning of the fall semester. Coverage is a/g/n. User authentication is required to connect. Students must set the network password prior to attempting to connect for the first time. Gaming is supported only on the wireless gaming network. Directions for connecting your laptop or game console can be found at 8

9 Wireless Student Network (Mobile Devices) Wireless mobile devices are supported on the LUBisonNet wireless network which is designed for use with mobile devices. Supported devices include but are not limited to: Smart phones (iphone, Android devices, etc.) ipad ipod Touch Laptops can also use the LUBisonNet Since Lipscomb is powered by Gmail, it is also very simple to add the Lipscomb account to almost any mobile device that supports Gmail access. Simply direct the browser of the device to m.google.com for setup instructions for your device. 9

10 Networking (Printing) Monochrome Laser printers are available in each dorm lab and computer classroom. Color printers are available in specialty department labs. Pay per print color printers are available outside the Connection (Post Office) & the Library Printers are accessible from school-owned machines and via for laptop wireless printing. Airprint is also available for ipad printing. 10

11 Networking (Printing Quotas) Page quotas are in place to reduce waste. Each enrolled student is allocated a $30 quota per semester Monochrome prints $.05 per page Color prints $.50 per page Additional quota can be charged to the student s account at my.lipscomb.edu if needed. Lab computers have a limit of 99 pages per print request. Students can check their remaining quota, see their printing history, and submit a print job from the web at 11

12 Networking ( ) Accounts An address is provided in the Lipscomb domain made up of the initials and last name: for example, The Lipscomb account will be the primary method of contact for University information. The account is a Gmail powered account with 30 GB of combined mail and document storage. The password for the account is the same as the Lipscomb network password but students will need to enter their full username@mail.lipscomb.edu address in the gmail username field when logging on. 12

13 Technology Support Getting Help: The IT Department maintains a Student Help Desk to assist students with connecting their machines to the network in room 157 of the Beaman. Student support is available until midnight most evenings. Hours will be posted on the door and on my.lipscomb.edu. Student Help Desk employees will also be available to provide tech support during Quest week. 13

14 Getting Started: my.lipscomb.edu 14

15 Lipscomb IT Department Computer Center web site Student Technical Support number Technical support problem reporting system This presentation is available at 15