Creating an Account with School Dude & Creating a Helpdesk Ticket

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1 Creating an Account with School Dude & Creating a Helpdesk Ticket Accessing the System You can access the Technology Helpdesk system three ways. 1. Bookmark and/or paste these links in your web browser: NEW HELPDESK USERS: mpage=/myschoolbuilding/myitdrequest.asp (You have never created a ticket in the School Dude system.) EXISTING HELPDESK USERS: (You HAVE created a ticket previously in the School Dude system.) 2. Log into Infinite Campus and choose Links in the upper left hand corner. 3. Log in to School Fusion. Staff->Intranet (Requires Login)-> Log in to School Fusion->Departments->Technology (Internal)->Web Links & Resources. The first time you log into School Dude you will be prompted to first create a user name and password. Only after a user has successfully submitted an IT Request will they have a username and password in the School Dude system. Log In to Infinite Campus and Choose Links. Click on NEW Tech Helpdesk User.

2 Logging In For the First Time Your Organization Account Number is: Enter your Ankeny Schools address. Please enter your full address not just your user name. You will get an error that you were not found in the system. That is normal. Enter your last name and click SUBMIT. Your Last Name and Address should pre-fill. Enter your First Name and Phone Number. Just your school s general number is fine. If you have a cell phone number you feel comfortable putting in here also, please do so. This is not a required field. When finished click SUBMIT.

3 Creating a Helpdesk Ticket You should now be in the IT Request tab. Please click on that tab if not. STEP 1: Your name and address should prefill. If you have not entered a phone number for yourself previously, you will be required to do so now. Just your school s general number is fine. If you have a cell phone number you feel comfortable putting in here also, please do so. This is not a required field. STEP 2: Choose your Location. If you travel, choose the building that the issue is happening in OR the building you are in most often. You can leave further details later. Choose your Building Area. We have purposely kept these as broad as possible. Please choose the closest match to your area. You can leave further details later.

4 Choose your Area/Room Number. Please give specific details here. This is a 100 character free text field. Examples of specific information would include; Room Number, Grade Level, Pod, etc. Providing more accurate details will speed up our being able to locate you! Check the box marked Yes, remember my area entries for my next new request entry. STEP 3: Choose your Problem Type. We have purposely kept these as broad as possible. Please choose the closest match to your issue. You can leave further details later. TIPS TO SELECTING AN APPROPRIATE PROBLEM TYPE Accounts: (ANY SYSTEM) new accounts, password reminders, password resets, log in issues, security issues Audio/Visual: projectors, document cameras, DVD/VCR s, TV s, cameras, camcorders, scanners CPU/Computer: Anything to do with the actual operating system or hardware of your laptop and/or desktop (includes monitors). Other than login information, any question relating to and/or Outlook. Miscellaneous/Questions (IT): Anything that simply can not fit into another category. Network Connectivity: Internet connections, wireless connections, networked drives Print Services: Printers, copiers, fax machines Software Applications: Any school related software questions Student Database: Other than login information, Infinite Campus questions. Telephone Services: Cisco phone issues, voice mail

5 Once your ticket has been submitted, you will be directed to a summary screen with your ticket details. You can close this window when you are finished. Each time the status of your ticket changes, you will receive an notification of such. You have now completed your first Technology Helpdesk ticket. The remainder of this document will be useful the next time you want to create a ticket. Thanks! Existing Helpdesk Users (You HAVE created a ticket previously in the School Dude system.) You can access the Technology Helpdesk system three ways. 1. Bookmark and/or paste this link in your web browser: STEP 4: Please describe your issue with as much detail as possible. Where in the room is this located? When did the issue start happening? What steps have you taken to resolve the issue? Providing more accurate details will speed up our being able to help you! STEP 5: Indicate a time when there aren t typically students in your room. We ll avoid interrupting student learning if possible. STEP 6: Attach any supporting documentation i.e. screen shot of an error message. STEP 7: The submittal password is: password 2. Log into Infinite Campus and choose Links in the upper left hand corner. 3. Log in to School Fusion. Staff->Intranet (Requires Login)-> Log in to School Fusion->Departments->Technology (Internal)->Web Links & Resources.

6 After you have successfully created your first IT Request ticket, you are created in the system with a user name and default password. Your user name will always be your full address. Your default password will be newuser. Upon this first login, it will prompt you to change the password to something you prefer. Your login name should pre-fill. It is your full address. Enter your current password which is: newuser. Enter a preferred new password. Confirm the new password.