Managed Services for Carriers. Managed Services Transformed

Transcription

1 Managed Services for Carriers Managed Services Transformed

2 Who is Rimhub? A global Managed Services provider NOC, IT, Service Delivery, Finance & Accounting Founded in 2007, headquartered in the Washington, D.C. area Onshore/Offshore differentiated delivery model ISO certified, 100+ people strong 9001 (Quality), (Information Security), (Customer Satisfaction), (Service) Seasoned executive leadership C-level and staff experience in helping clients reduce operating costs, while improving profitability, network and IT infrastructure reliability, and customer experience. Rimhub s mission is to accelerate your growth & profitability Confidential 2

3 Services Portfolio & Capabilities F&A Budgeting & Forecasting Financial Reporting Business Modeling & Analyses A/R, A/P, GL Accounting Cost of Sales Mgt Billing Ops & Support Fraud NOC 25x7 NOC Services Network Cost & Performance Optimization Asset Inventory Router & Switches Mgt IT Desktop Support Data Center Support Database Service Delivery Provisioning & Activation Customer Onboarding Customer Migrations Confidential 3

4 NOC -Features ITIL compliant Dashboards & SLA compliance reporting Rapid incident response Dedicated client engineers 24x7 monitoring Incident & problem management Breadth of technology expertise Confidential 4

5 NOC -Technology Expertise Technologies VOIP SIP VOIP H323 SS7 IP Data Routing, LAN/WAN Transmission (Mux) DSL (ADSL/SDSL) Wireless a/b/g/n IPPBX Softswitch/SIP Proxy Legacy Switches SBC and Transcoder Equipment Cisco ATA, Audio Codes Mediants, Veraz, ACME, BroadSoft Open H323 Veraz, Performance Technologies STPs, Tekelec Eagle STPs Cisco, Juniper, Nortel, Nokia IP Routers, Firewalls, Switches ECI, Marconi Dasan, Huawei, Alcatel, Covad Cisco Access Points Nortel, Cisco, Asterisk, Avaya Nextone, Porta, Nexge, Cisco Call Manager, Cisco CPS, VoipSwitch, Sysmaster, Hipcom, Digitalk, Veraz Nortel DMS 250, 250/300, GSP/Ericsson AXE 10 Ditech, ACME, Veraz Confidential 5

6 NOC -Support Levels Level 1 Advanced Network Monitoring Fault monitoring Maintenance (break/fix) Asset reporting Performance reporting Level 2 Basic Network Fault Isolation Fault notification Fault restoration Maintenance (break/fix) Asset reporting Performance reporting Configuration back-up Level 3 Advanced Network Fault Isolation Fault notification Fault restoration Maintenance (break/fix) Asset reporting Performance reporting Configuration back-up Change management Security patching Confidential 6

7 Network Provisioning Trunk Circuit VoIP Number Least Cost Routing Trunk creation & changes Data building, translations, plan updates Quality of Service (QoS) application on trunks Design security measures for fraud avoidance in switches on trunks Provisioning of E1/T1 (on/offnet), backhaul circuits of number database Network augmentation of data sheets for data builds Provisioning Troubleshooting Genband, Dialogic, Metaswitch, BroadSoft softswitches Number translations, force rerouting Number activations & deactivations Non-geographic, geographic, international toll-free DIDs management Time of day routing ASR & ACD management Cost monitoring & management International & domestic cost optimization Carrier rate changes & implementation Confidential 7

8 Cost of Sales Fixed Network Cost Circuit inventory tracking Contract renewal alerts Cost benchmarking Inventory cost allocation Telco Audit Usage (CDR) Invoice tracking & reconciliation Dispute management Revenue assurance Payment processing Analyses & Optimization Revenue Margin Expenses/losses Product churn Least cost routing Confidential 8

9 Fraud Services 24x7x365 Proactive Real-time Monitoring Network fraud (including IP/PBX) Subscription/online/merchant fraud Analyses Abnormal call patterns and volume Call concentrations to high fraud destinations & phone numbers Unusual call lengths Investigations Usage history checks Customer usage validation Resolutions Call blocks Account suspension or cancellation Security deposit request Continuous Process Optimization Case documentation Reports modification Process updates Confidential 9

10 More Information RIMHUB Confidential 10