PERFORMANCE MANAGER. Carrier-grade voice performance monitoring tools for the enterprise. Resolve service issues before they impact your business.

Transcription

1 PERFORMANCE MANAGER Carrier-grade voice performance monitoring tools for the enterprise. Resolve service issues before they impact your business.

2 The ETM Performance Manager provides unified, realtime, enterprise-wide visibility into the performance of all enterprise voice services, whether the health-andstatus of your TDM calls and circuit infrastructure, or the performance of VoIP calls on your data network. PBX-independent monitoring provides a unified view of voice service performance across a heterogeneous enterprise network mix of multi-vendor systems, trunking protocols, and TDM/VoIP media types. The real-time console provides up-to-the-minute alerting on QoS events or changes in operational status of the network. The Performance Manager supports realtime, enterprise-wide health-and-status monitoring of circuit status and availability conditions on all voice trunks, with problemdiagnosis tools and automated alerting capabilities. In addition, each VoIP call is monitored for expected packet rates, jitter, packet loss, and actual bandwidth usage. VoIP call quality thresholds and alerts can be established for packet loss and jitter for any codec type used on the network. When call quality or performance issues arise, telecom managers can launch an integrated VoIP troubleshooting toolkit with data network call tracing, routing, and packet capture features that provide visibility into the behavior and performance of VoIP traffic across the network. Extensive TDM and VoIP troubleshooting tools quickly pinpoint the source of trunk performance problems by indicating whether the problem lies with Customer- Premises Equipment (CPE) or the telecom service provider. This can greatly reduce costly and time-consuming error resolution conflicts between enterprise telecom managers and their service providers. These troubleshooting tools offer one-click convenience without the delay of waiting for truck-rolls or the cost of express-shipping test and analysis tools. The Performance Manager allows the enterprise to proactively monitor service level agreements (SLAs) in real-time. It also provides a real-time Call Monitor that tracks all active calls across the enterprise and enables manual termination of unauthorized, threatening, or suspect calls.

3 Increase voice service quality and uptime, and reduce network management and troubleshooting costs. PROBLEM UPTIME & PERFORMANCE TROUBLESHOOTING COSTS PERFORMANCE MANAGER SOLUTION Increase voice network uptime, capacity, and service quality through real-time notification of trunk outages and error conditions across the enterprise. Centrally monitor voice service QoS/performance and call quality on TDM and VoIP trunking across a large, distributed enterprise network from a single, unified console. Ensure telecom staff is immediately notified of any service errors or disruptions, before the complaint calls begin. Reduce costs by saving thousands of dollars per unscheduled telecom outage or error incident by: Shortening the time to resolution with powerful error diagnostic and troubleshooting tools including a centralized log that consolidates, filters, and groups TDM and VoIP error messages from monitored spans. Reducing expensive and time-consuming error diagnostic truck-rolls and equipment shipments while lowering your network s impact on the environment. Immediately determining whether the source of the error resides in the voice provider s CO or your CPE side of the network, thereby reducing error ownership, finger-pointing debates between carrier provider, IP-PBX vendors, and corporate telecom staff. Proactively managing SLAs with your provider through real-time service quality/error alerting. Ensure effective use of allocated WAN bandwidth by verifying that utilized codecs use the expected bandwidth and establishing call admission controls for VoIP trunking. UNIFIED POLICY MANAGEMENT Visualize and remotely manage inventory of distributed telecom systems with a central, actionable voice network management dashboard. Centrally manage distribution of consistent voice network security and usage policies across a multi-vendor, mixed-media network. Configure local and remote ETM Appliances. Create unique trunk groups for policy and usage administration independent of IP-PBX configuration. REAL-TIME CALL AWARENESS AND CONTROL Gain real-time visibility into and control over enterprise-wide call traffic with a real-time Call Monitor, enabling you to quickly isolate active calls of interest (e.g., all calls from a certain phone number or environment, or all active modem, fax, video or voice calls) using Call Monitor options, including: Tracking emergency 911 calls. Terminating threatening or security breach calls with a click. Gaining centralized visibility into real-time call activity on single or multiple circuits to verify that purchased services, like DID (Direct Inward Dial) and DNIS (Dialed Number Identification Service), have been properly provisioned by your provider, or determine if circuits are being used before performing maintenance.

4 Leverage unified, real-time dashboards to monitor and improve voice/uc network performance. LIVE CALL MONITORING The Call Monitor shows real-time call information with call-type or VoIP codec/packet data on all inbound and outbound calls. You can filter the display to view an individual channel, a span or VoIP trunk, or an entire span group. Suspect calls can be manually terminated in real time. REAL-TIME PERFORMANCE MANAGEMENT The Performance Manager provides real-time, at-a-glance, health-and-status monitoring of all TDM/VoIP trunking and individual channels and enables remote management of distributed ETM Appliances and voice network usage and access policies. QoS alerts and icons reduce troubleshooting time for a variety of telco issues. In this example, a Dallas T1 span shows a telecom error condition. HEALTH AND STATUS DIAGNOSTICS Troubleshooting tools for both TDM and VoIP provide detailed visibility into a variety of trunk error conditions through real-time health and status monitoring and historical accounting. These tools help you easily segment your network to resolve error disputes with your service provider, and enable proactive SLA management.

5 Round-the-clock performance monitoring and troubleshooting tools. FEATURE FUNCTIONALITY Centralized, Real- Time Health & Status Real-time Notification of Availability & QoS Call Monitor Real- Time Call Display with Call Termination VoIP Codec Configuration & Monitoring Logical Span Groups Troubleshooting Tools Command-Line Span/ Trunk Diagnostics View real-time, enterprise-wide, single-view health and status monitoring of TDM & VoIP error conditions on all monitored circuits. Configure a wide variety of telecom events to generate real-time notifications when line errors impact service quality or availability. View active call information with call-type data on all monitored inbound and outbound calls in the Call Monitor. Configure the display on the fly to view an individual channel, span, groups of spans, or all spans enterprise-wide. Manually terminate suspect calls with a mouse click. The codec configuration GUI has over twenty pre-defined, ITU standard codecs and allows you to establish QoS thresholds that include values for packet loss and jitter. Fully logical span groups allow for independent grouping of spans (regardless of PBX configuration) to support trunk groups and distribute security and usage policies. Spans from different ETM Appliances and PBXs can be grouped and managed as a unit. Alarm icons alert to circuit errors and an easy access health-and-status display provides details. Distinct color-coded icons, logical grouping of functions, and automatic diagnostic log filtering allow you to quickly isolate potential line errors, immediately determine the severity of errors, and gain vital troubleshooting information. A command-line interface provides quick access to span/trunk diagnostics to aid in faster resolution of circuit issues with the service provider. SecureLogix.com

6 SecureLogix Corporation San Pedro Ave. Suite 820 San Antonio, TX securelogix.com ETM, TeleWatch Secure, TWSA, We See Your Voice, Unified Communications Policy Manager, SecureLogix, SecureLogix Corporation, as well as the ETM Emblem, SecureLogix Emblem and the SecureLogix Diamond Emblem are trademarks and/ or service marks or registered trademarks and/or service marks of SecureLogix Corporation in the U.S.A. and other countries. All other trademarks mentioned herein are believed to be trademarks of their respective owners. Copyright 2009 SecureLogix Corporation. All Rights Reserved. SecureLogix technologies are protected by one or more of the following patents: US 6,249,575 B1, US 6,320,948 B1, US 6,687,353 B1, US 6,700,964 B1, US 6,718,024 B1, US 6,735,291 B1, US 6,760,420 B2, US 6,760,421 B2, US 6,879,671 B1, US 7,133,511 B2, US 7,231,027 B2, US 6,226,372 B1, US 7,440,558 B2, and CA 2,354,149. U.S. and Foreign Patents Pending. Other ETM Applications Voice Firewall Usage Manager Voice IPS Call Recorder