Copyright 2013, Oracle and/or its affiliates. All rights reserved. Interconnect 2013

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2 Acme Packet Palladion Enterprise Network Monitoring for Enterprise

3 The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. 3

4 Acme Packet Delivers Solutions for the Hyper-connected Enterprise Hyper-connected enterprise Connect People Secure Interactions Control Information SIP trunking Unified comms Contact centers Enterprise federation Network visibility Comm apps BYOD comms 4

5 Solution Challenge The Network Visibility Solution: Specialty IP Telephony Tools >56% enterprises implementing VOIP experience complaints by users about reliability, performance or quality 80% even though 80% used quality of service (QoS) techniques 90% unit operating cost savings by using specialty IP telephony monitoring tools; average pay-back = 3-4 months 5

6 Palladion Enterprise Communications Operations Monitor Fraud Detection & Prevention 6

7 Real time IP Networks Require a New Set of Monitoring Tools Offering Real-Time Monitoring Enhancing customer experience Providing efficient fraud protection Historical data and trends End-to-end monitoring / call correlation >200 out-of-the box Key Performance Metrics Advanced media quality analysis Root cause analysis; deep drill down into signaling / media packets Individual customer search Detects suspicious behavior immediately Self-learning Blacklisting / whitelisting Configurable thresholds Network Visibility and Optimization Centralize monitoring and management across VoIP and communication networks 7

8 Palladion Architecture: Palladion Enterprise Communications Operations Monitor (COM) Fraud Detection & Prevention (FDP) Palladion Software Platform (Mediation Engine) Data Center / NOC / Contact Center Remote Site 1 Avaya CM Lync Server Acme SBC Centralized / data center SIP trunk Service Provider 1 Avaya SM BYOD IVR Acme ISR SIP / RTP SFDC (Acme ASC) ACD Service Provider 2 Acme SBC Acme ESM PSTN Cloud Cisco CUC M Router / Firewall Take back and transfers (internal or external) MPLS Cloud /Intranet WAN External / outsourced Call center Palladion Passive Probes Acme Packet SBC Router Remote Site 2 Router De-centralized / branch SIP trunk Service Provider 3 SBC VME SBC VME Palladion Passive Probes 3 rd Party Linux 8

9 Why is Palladion Unique? It s innovative It reduces complexity It saves time It s extensible and open It s real-time It reduces risk a constantly evolving software-based solution running on standard server hardware, built on modern architecture and bleeding-edge technology. easy-to-use interface, it doesn t require extensive protocol knowledge. allows organizations to spend less time assembling data, setting up infrastructure, finding and fixing problems and more time adding value a plug-in interface for apps and a REST API for managing new requirements; direct integration to Acme Packet technology. sub-second visualization, analysis and troubleshooting on real-time calls, it doesn t require customers to wait for calls to complete. the only solution on the market combining the benefits of communications monitoring, troubleshooting and fraud detection and prevention. 9

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