Integrated Risk Management and Compliance using EHS Management The ATCO Gas Story TBA, ATCO GAS Australia Robert Pedler, ERM SESSION CODE: #####

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2 Integrated Risk Management and Compliance using EHS Management The ATCO Gas Story TBA, ATCO GAS Australia Robert Pedler, ERM SESSION CODE: #####

3 THE CATALYST

4 LEARNING POINTS Engage the HSE Business stakeholders early SAP now offers a world class integrated Operational Risk Management portfolio The importance of integration is to manage risk & performance people, assets, activities.. Opportunity for substantial remote project delivery

5 WHO IS ATCO GAS AUSTRALIA?. focus is to deliver safe, reliable, consumer friendly, cost competitive and environmentally sustainable natural gas. Started in 1947, former government utility, now owned by ATCO Canada 683,000 customers and a network over 13,000 kms long Project Location: Perth, WA& Remote

6 WHAT I ll COVER.. The Business Case for AGA s EHS Management project The Project Overview: The Solution The Project Team Time line Highlights Challenges and opportunities for implementing EHSM Future opportunities for AGA and Operational Risk Management

7 RETURN ON INVESTMENT The Business Case for Change Replace End of Life Systems Restricted functionality of JASPER: Ability to support the Safety Cases (License to Operate) Integration with the ERP System for HR & PM Integration with the Field Mobility Platform Reporting & Analytics Additional Operational Requirements Safety Management Systems (SMS) Compliance: Two Safety Cases Formal Safety Assessment on Asset Classes Requirement for Risk Assessment. Based on 4 Project Phases

8 RETURN ON INVESTMENT The Key Business Benefits Risk Single integrated platform for EHS&R: Ability to support the Safety Cases (License to Operate) Alignment of IT Strategy: Two Safety Cases Formal Safety Assessment on Asset Classes Integration with AGA s Management Information Systems Confidence of Adherence to the Safety Cases

9 SOLUTION EVALUATION Drivers & Benefits Implement ORM Integration ERP & Mobility Reporting & Analytics Safety case Compliance Long Term Platform Upgrade JASPER EHS Management Corporate SAAS Leverage existing Investments Evaluation Reasonable Budget Do Nothing On Premise

10 SAP Operational Risk Management Incident Mgmt EHS Risk Assessment Occupational Health Management of Change Maintenance Worker Safety Management/ Executive Team Visibility of trends & KPIs Establish risk tolerance & monitor results Visibility of trends & KPIs Visibility of trends & KPIs Visibility of trends & KPIs HSE Review incidents Identify & analyze risks Plan and review medical surveillance Assign risks & controls Operations Maintenance Record & Manage incidents Control, monitor risks & reduce risks Occupational Health participation change Request change Assess & approve Execute change Plan work Execute work Manage control of work

11 The AGA EHS&R Project Overview

12 PROJECT OVERVIEW - Challenges Faced with the following Business Challenges Solution to support Health Safety and Risk processes in the company Processes for management, investigation and actions for the following events: Incidents Near Miss Hazard Audit / Inspection / MOC Safety Interaction Take 5 Action Management Address issues with software currently used for Incident Management in AGA Provide the solution for seamless integration with mobile devices extensively used in company

13 PROJECT OVERVIEW Business Process

14 PROJECT OVERVIEW Time Line Project Phase 1 June 2012 RFP Submitted July 2013 RA Blueprint Started March 2014 IM Realisation Started February 2015 Go-Live & Deploy IM 2.0 May 2013 IM Blueprint Started October 2013 Blueprints Signed off September 2014 Go-Live & Deploy IM 1.0 Project Phase 2

15 PROJECT OVERVIEW Project Team Business Owners Training & Change Mgmt Project & Contract Management BI & Analytics Infrastructure Ongoing Support & Sustainment EHSM Solution and Functional Consulting ABAP WebDynPro & Customisation ASAP Methodology Level 2 Support

16 Incident Management Process and Integration Multiple ways to submit event: Online Recording Offline PDF Forms Field Mobility Interface Paper Copy Various types of events Incident / Near Miss Hazard Audit / Inspection Safety Interaction Take 5 Data assessment and enrichment Information gathering Legal/regulatory reporting Trigger corrective actions Risk assessment Incident prevention Incident Management and Prevention Incident type specific investigation approach ICAM / mini ICAM methodology support Ongoing and summary Investigation reports Trigger corrective actions based on investigation findings Monitoring Exception management KPI setting and review Process monitoring Event and Investigation summary Dashboards Analytical Initial Reporting Incident Processing Incident Investigation Reporting Field Mobility Integration SAP Business Suite: HCM, Business Partner, Material Management

17 Integration with field mobile devices Initial Reporting Incident Management and Prevention Incident Incident Processing Investigation Integration SAP Business Suite: HCM, Business Partner, Material Management Reporting Event Recorded Handheld devices are used to capture Incident, Near Miss, Hazard and Take 5 records. Record is saved on the device until it can be wirelessly transmitted to the middleware. Middleware Wireless Gateway, Mobility Server and webmethods Gateway are used to transmit the record to SAP EHSM SAP EHSM Record created Record created in SAP HSE Advisors and Event Manager are notified via workflow engine

18 Field Mobility Solution Overview Electronic, paperless system used by field and office staff Allocation, receipt and completion of job notifications occur in real-time Take 5 Job Risk Assessments completed electronically at the start of each job Eliminates the need to receive and complete physical paperwork for every job notification Users can access procedure and safety manuals and other job attachments such as Dial Before You Dig plans. Access to GIS maps - shows the location of gas reticulation assets Handwritten drawing and notes can be added electronically to a job notification Instant messaging capability between Field and Office staff 93 units have been deployed to date Video: ATCO Gas Australia goes high-tech with Field Mobility

19 Field Mobility Solution Incident Recording Incident Basic information Consequences & Detailed information Injuries

20 Field Mobility Solution Take 5 Recording

21 EHSM Management Solution Event Recording Events available for offline recording: Incident Installation Incident Non-Conformance Near Miss Hazard Safety Interaction Take 5

22 EHSM Management Solution Event Managers Initial Reporting Incident Management and Prevention Incident Investigation Incident Processing Integration SAP Business Suite: HCM, Business Partner, Material Management Reporting Sophisticated logic to determine manager of the event based on event type, organisational structure and various event details

23 Reporting and analytics for EHS&R Initial Reporting Incident Management and Prevention Incident Investigation Incident Processing Integration SAP Business Suite: HCM, Business Partner, Material Management Reporting Report & Analytics Content to be provided 23

24 BEST PRACTICES Engage the EHS&R Business Early & Often Adoption of ASAP Methodology Remote delivery approach

25 KEY LEARNINGS Involvement of SMEs from business is crucial for the project. Any changes of people and lack of their attention to the project must be avoided. The delay between Blueprint and Realisation phases decreases value of the Blueprint over the time. After 6-12 month the document becomes almost irrelevant for the future solution. Sharing the results, not status, of work frequently is important and helps to keep project in track. It also increases work satisfaction. Simple solution is always better when there is any uncertainty about business process.

26 About ERM ERM is a leading global provider of environmental, health, safety, risk, social consulting and sustainability related services. Our core services are: Air Quality and Climate Change Impact Assessment and Planning Performance and Assurance Transaction Services Contaminated Site Management Risk Management Information Solutions

27 ERM Information Solutions The SIS Practice in has 180 people focused on solutions for sustainability, health, safety and environment. The key sustainability/hse themes we focus on are: Enterprise Risk Management; Sustainability Reporting for Enterprise Performance Management; Operational Risk Management; Incident, Hazard, Audit & Risk Management; Management of Change; Occupational Health & Hygiene; Product Safety & Stewardship Environmental Compliance for green house gas, carbon, permits and energy management; and Reporting & Analytics Audit & Advisory ERM SIS has delivered many client engagements in the last 4 years. Our experience includes: large, global, enterprise-wide programs such as Rio Tinto, BHP Billiton, Shell, BP, and Chevron, Exxon Mobil specialist implementations such as MMG, COP, APC, Aurizon Orica, INPEX, Woodside.

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29 STAY INFORMED

30 STAY INFORMED Follow the ASUGNews team: Tom Chris Craig

31 THANK YOU FOR PARTICIPATING Please provide feedback on this session by completing a short survey via the event mobile application. SESSION CODE: #### For ongoing education on this area of focus, visit