How to construct a world class SAP Center of Excellence in the era of Cloud. Vipin Singh NTTDATA Inc SESSION CODE: SS1354

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2 How to construct a world class SAP Center of Excellence in the era of Cloud Vipin Singh NTTDATA Inc SESSION CODE: SS1354

3 LEARNING POINTS Unique challenges that SAP Cloud applications impose on customer SAP CoEs Governance requirements that will allow CoE in organizations to function smoothly to support the business Optimal SAP CoE construct in the organization to manage TCO while delivering innovation

4 Customer speak CLOUD as a Technology does NOT drive me because Extreme Transaction Processing : I need to manage the huge onslaught of number crunching Innovation Cycle: I need to incorporate shorter innovation cycles to continuously improve my business processes Scalability : I have IT scalability challenges in keeping up with my business cycles c Real-time analytics : I need up to the minute information on my business KPIs Give me another way to meet all of these demands and I don t need the CLOUD

5 Complexity The most intractable CEO Challenge

6 SAP Cloud Hosting Scenarios Net New Impleme ntations Physical to Virtual Hosting Provider Switch Consolidation Business Restructuring Productized Building blocks Impl. Consulting SAP App Support Basis/DBA Support Cloud Support Cloud Infra SAP App Support SAP Migration Basis/DBA Support Cloud Support Cloud Infra SAP App Support SAP Migration Basis/DBA Support Cloud Support Cloud Infra Project Consulting SAP App Support SAP Migration Basis/DBA Support Cloud Support Cloud Infra Project Consulting SAP App Support SAP Migration Basis/DBA Support Cloud Support Cloud Infra CLOUD is a consideration for all key scenarios

7 Traditional SAP CoE IT Business People SAP Analytics Integration Operations UX Development Functional Legacy Apps Customer Money Supplier Process Projects Sustenance Shared Applications PMO & Quality

8 Key SAP Deployment Scenarios Full Customer Ownership IaaS Hybrid Customer SAP CoE Partner Customer SAP CoE Partner Customer SAP CoE Partner On-premise On-premise Partner Cloud Partner 1 Cloud Partner 2 Cloud

9 Mantra for Success for SAP Apps deployment on Cloud Standardization Simplification

10 What changes from an On-Prem to Cloud Implementation? On-Prem Cloud Application Operations Full control over application deployment Internal Coordination needed Full control over Operations deployment ( Basis/Job/DBA /Change Management) Full control over application deployment External/Partner Coordination needed Limited control in case cloud provider has standardized toolset/offerings Full control over deployment and platform refresh options Limited control in case of cloud provider Needs more coordination Define upfront and execute subsequently

11 Key learnings from Cloud based SAP Deployments Application Operations Focus on Functionality and not on mechanics( WHAT vs HOW ) Define Application roadmap and align Operations/ teams to that ( Partner or Inhouse ) Retain Compliance applications ( Security, Audit ) in internal CoE c Embedded IT in Business Shift from Infra availability to application KPIs with Business Get closer to Release Management function New Development Platforms for Service Delivery If outsourced with Cloud provider, focus on adopting standardized toolsets ( Batch Management, Data quality, data transfer, replication, administration, LVM) Retain niche toolsets where possible but be prepared to give away some for standardization Clearly specify Enterprise requirements and NOT the mechanics of how to accomplish them. Be prepared to give in on minor issues that may have been important in an on-prem world ( Firewalls, OS Hardening etc. ) Security and data segregation is KEY Check basic credentials ( SAP Cloud / Hosting certifications but also explore future roadmap ( In-memory, flash Engage with Cloud Provider for a robust resource projection ( Compute, memory, storage )

12 Typical SAP CoE On-Prem SAP CoE Leader Projects Sustenance Process Leader Development Leader Basis Leader Security & GRC Release & Change Management PMO & Quality Track teams Operations OTC Partner Development Lead Provisioning Track leaders Finance UX Team Monitoring Data Conversion

13 What stays and what goes out in an outsourced cloud model? SAP CoE Leader c c Projects Sustenance Process Leader Development Leader Basis Leader Security & GRC Release & Change Management PMO & Quality Track teams Operations Track leaders OTC Finance Partner Development Lead UX Team Technology Roadmap and Capacity Management Provisioning Monitoring Data Conversion HCP Development c Role Retained in an outsourced Cloud model Role requires more collaboration in an outsourced Cloud model Role transitioned to partner in an outsourced Cloud model

14 Tools for SAP CoEs with Cloud Deployments Within- Enterprise Incident Management Quality Mgmt Toolsets Project Managemet Release & Change Management On the Partner Cloud SAP Solution Manager ( Dedicated or Shared ) Testing Toolsets Job Scheduling LVM ( Landscape Virtualization Mgmt ) HANA Management ( Cockpits ) Cloud provider adoption for the key toolsets is critical

15 KEY LEARNINGS The CoE composition changes with Cloud Enabled services Strong Governance is the key Core Quality / PMO/Compliance functions will continue to need focus Focus on new Platforms for Service Delivery HANA Cloud Platform More standardized offerings - extension Check Cloud provider s Automation adoption roadmap There is limited value in deploying a highly customized app on the cloud. The value comes from standardization ( Successfactors model ) IT to focus more on Business KPIs instead of System KPIs

16 STAY INFORMED Follow the ASUGNews team: Tom Chris Craig

17 THANK YOU FOR PARTICIPATING Please provide feedback on this session by completing a short survey via the event mobile application. SESSION CODE: 1354 For ongoing education on this area of focus, visit