Banking & Financial Services. White Paper. Managing Enterprise Financial Risk Using Big Data Technologies

Size: px
Start display at page:

Download "Banking & Financial Services. White Paper. Managing Enterprise Financial Risk Using Big Data Technologies"

Transcription

1 Bakig & Fiacial Services White Paper Maagig Eterprise Fiacial Risk Usig Big Data Techologies

2 About the Author Alok Bisai Alok Bisai is a Solutio Architect with the Tata Cosultacy Services (TCS) BFS Risk Maagemet practice. At the Risk Practice, Alok evaluates the applicatio of Next Geeratio techologies to Risk Maagemet. Over the years, he has gaied experiece i Market Risk Maagemet ad Reportig, ad i buildig large scalable distributed systems. Prior to joiig TCS, Alok was a Market Risk Aalyst for Iterest Rate Products with the Strategic Risk Maagemet divisio of a large Europea bak. Alok previously held the role of a Techical Lead for bakig systems related to Market Risk Maagemet, Equity Research i the U.K.

3 With the advet of Iteret scale processig, computig iovatios like Big Data have had far reachig impact o several busiess processes, ad hold great potetial for may others. Big data techologies offer eterprises the ability to maage a very large amout of data efficietly, ad deploy High Performace Computig ad Complex Evet Processig to ifer isights by aalyzig cotiuous data streams. These advaces hold particularly great potetial i several areas of eterprise wide fiacial risk maagemet, allowig istataeous respose to market chages, ear real time risk pricig, moitorig the impact of stress scearios, maagig the portfolio usig a large battery of live cotrols, frequet computig of the impact of market ad portfolio chages o capital, esurig secure operatios ad more. Although some techologies are still maturig, there are clear opportuities for orgaizatios to ehace their risk maagemet trade-offs. I this paper, we evaluate subprocesses of eterprise wide fiacial risk maagemet, ad idetify areas where Big Data ca deliver the greatest beefits. However, haressig the potetial of these techiques requires a elaborate balacig act to esure smooth performace eve as they support cotiuous metamorphosis of ifrastructure by leveragig a slew of ewly available optios. We also aalyze the curret Eterprise Fiacial Risk Maagemet ifrastructure ladscape, ispect how these systems deal with ew challeges ad, the potetial impact of Big Data techologies.

4 Cotets Itroductio 5 Risk Maagemet Life Cycle 6 Traditioal Risk Systems Architecture 7 Limitatios ad Deficiecies of the Existig Architecture 9 Applicatio of Big Data Techologies 9 Beefits from Big Data Applicatio to Risk Maagemet 10 Typical Busiess Use Cases 11 Coclusio 11

5 Itroductio Fiacial firms deal with a plethora of risks which ca impact the profitability of their busiess very quickly. These risks, classified as market or liquidity risks, credit risks ad operatioal risks, ca origiate from cotiuously evolvig market coditios, chage i the creditworthiess of their cotractual couterparties, ad systemic or huma errors i busiess operatios respectively. Large baks sped a lot of time ad effort i maagig these factors due to their potetial for curret ad future impact. Typically, a commo set of busiess processes is used to maage these risks systematically. Paradigm Shift Risk Systems Costraits Scalability of Processig What do Risk Maagers wat? Big Data Volume of Data Performace of Aalysis Regulatory Compliace => Large Body of Reports Reliable & Accurate Results => Elaborate Testig Variety of Data Competitive Edge => Shorter Timelies, Near Real Time Aalysis Deeper Isights => Large Volume/Variety of Data & Aalysis Source: TCS Research Figure 1: Relevace of Big Data i Risk Maagemet Improvemets i techology offer the much eeded power ad capability to address the challeges i Risk Maagemet. Risk Maagers are ot oly resposible for optimally ad reliably cotrollig the risk that frot office takes by usig deeper isights, but also esurig that the bak complies with the regulatory processes i a timely ad accurate fashio. They are ofte cofroted with balacig the eed for more accurate results, deeper isights ad better regulatory compliace i lesser time ad cost agaist complexities like the eed to scale up or scale dow processig eeds to cruch very large volumes of varied data. This is illustrated i Figure 1. The applicatio of Big Data techologies ca successfully address the curret systemic restraits that risk maagers deal with, resultig i a paradigm shift i this balacig act. The ext sectios examie how Big Data techologies ca impact ad ehace processes withi fiacial risk maagemet. 5

6 Risk Maagemet Life Cycle There are four mai busiess process areas i fiacial risk maagemet - risk idetificatio, risk assessmet, risk cotrol, ad risk reportig ad review. I risk idetificatio, risk factors that impact product positios are idetified, associated risks are modeled ad measures to capture a loss estimate at the required cofidece limit are defied. This process idetifies the hedges to mitigate the risks ad determies the risk parameters to calibrate models for specific busiess coditios. This process is performed periodically ad subsequet chages are oly icremetal ad less dyamic. There is thus scope for sigificat improvemets i this area that ca allow for capturig busiess dyamics o a ear real time basis with much greater detail ad accuracy. However, traditioal static risk systems aloe may ot be able to deliver such capabilities as this requires quick respose usig advaced predictive aalytics based o a large variety ad volume of iteral ad exteral data. Risk assessmet is geared towards the day to day updatig of portfolios i the curret busiess eviromet. It ivolves ruig routie umber-cruchig processes usig models ad parameters defied i the risk idetificatio process. These processes are automated i a umber of baks; however, there is scope to improve scalability, ad performace to better cope with exceptios ad errors. Implemetatio of these processes will probably be the first small step i the Big Data program of a bak. Risk Idetificatio Risk Assessmet Risk Cotrol Risk Reportig & Review Risk Factor Idetificatio Sesitivities Calculatio Sesitivity & Risk Limit Aalysis Regulatory Risk Reportig Products - Risk Modelig & Validatio Scearios Calculatio Sceario Aalysis Ecoomic Capital Reportig Risk Measures Modelig Risk Measures Calculatio Sub-Portfolio Limits Aalysis (e.g. Coutry) MIS Risk Reportig Hedgig Strategy Idetificatio P&L Attributio Correlatio Risk Aalysis P&L Historical Aalysis P&L Historical Aalysis Risk Based P&L Calculatio Specific Risk Aalysis Back Testig Low Medium High Source: TCS Research Figure 2: Risk Maagemet Value Chai (Key Processes) Big Data Heat Map 6

7 The Risk Cotrol busiess process area is cocered with computig ad aalyzig the impact of risk ad cotrollig its effect to miimize the chaces of a loss. Typically, these processes ivolve defiig risk thresholds ad aalyzig the chages i the utilizatio of these limits o a daily basis to esure that busiesses do ot take excessive risk ad are withi the set thresholds. Such aalysis also icludes estimatig the impact of various busiess eviromet scearios. Also, these aalyses may be ru o the local subset of the etire portfolio by partitioig it by coutry, sector or idustry, market, couterparty, currecy, ad busiess orgaizatios, amog other divisios. Such aalysis ivolves maually iterpretig results from a automated process, ad subsequetly divig deeper ito specific areas for detailed scrutiy. Further aalysis is ofte triggered maually ad ca icur a lot of wait time for risk aalysts who iterpret the results. The Risk Reportig ad Review busiess process area is most critical for esurig timeliess of reports. The reports are i a set format o a day to day basis, ad ru i batch processig mode triggered after data is approved by risk aalysts durig Risk Cotrol. Periodic processig is coducted for large sets of data across multiple busiess dates either for back testig, P&L historical aalysis, ad other processes required for chage cotrol of risk related busiess processes. A large team of aalysts esures that the data is accurate ad the aalysis is complete before the batch processes are ru. Also, ruig the periodic review processes for chage cotrol requires maual itervetio for iterpretig the results for the batch process. Such processes will deliver large beefits to the risk departmet if successfully implemeted i a Big Data processig eviromet. However, they require slightly more mature system with the capability to maage the data carefully for size ad cotext ad also deal with a wide variety of structured data to ru automatically. Traditioal Risk Systems Architecture A typical risk maagemet system cotais large data repositories icludig: Daily sesitivity ad sceario data based o which the portfolio is re-priced to reflect the impact of various risk factors Static Data that icludes trade details, busiess orgaizatio ad other hierarchical iformatio Referece Data that icludes historical prices, risk parameters, etc. Calculatio Results Repository that stores the history of risk aalysis related iformatio Traditioal risk systems use large extract-trasform-load (ETL) sub-systems for loadig data ito these data warehouses ad employ a battery of data processig rules to clea, stadardize, validate ad approve the required data. Such a eviromet icludes umerous automatic ad maually triggered workflows to move iformatio from oe stage to the ext. Large distributed clusters employ modular applicatios to determie various risk measures ad other report processig ifrastructure. These applicatios may employ load balacig for report processig ad grid compute ifrastructure for some calculatios ivolvig large amouts of simulatio. These applicatios are built i-house, ad developed ad ehaced by applyig additioal busiess processig logic over a period of time. 7

8 GUI applicatios ad other ed user compute ifrastructure help i maitaiig, queryig ad cosumig data. Figure 3 depicts a typical applicatio ifrastructure layout for risk maagemet. Frot Office Systems Risk Data Data Warehouse GUI System/ Reportig Portal Static Data ETL Subsystems Risk Reportig Ifrastructure Risk Results Repository Third Party Providers Referece Data Risk Aggregatio Egie Risk Calculatio Egie Mote Carlo Grid Source: Iteral Research Figure 3: Applicatio Ifrastructure Layout for Risk Maagemet Limitatios ad Deficiecies of the Existig Architecture The biggest limitatio of the existig architecture is that it caot scale efficietly ad easily to meet the icreasig requiremets of regulatio, strategy ad other busiess eeds. This is primarily because of the bottleecks i data warehouses, lack of availability of processig odes, delays i calculatig risk measures ad more. For istace, batch reportig processes routiely exted ito overight jobs ad high volume jobs such as those eeded for performig back-testig or parameter determiatio stretch ito weeks. Also, limitatios exist i the capability to process a large volume of varied data efficietly ad perform quick aalysis, especially whe tryig to drill dow ito importat chages i overight positio risk. The existig systems caot hadle semi-structured or ustructured data or icorporate ew iovative ways to idetify, assess or cotrol risk. 8

9 Applicatio of Big Data Techologies Visualizatio Data Aalytics Risk Cotrol Risk Idetificatio Data Maagemet Risk Reportig & Review Map/Reduce Framework Compoets Risk Assessmet Fuctios Scalability & Performace Structured Data Ustructured Data Predictive Aalytics Figure 4: Big Data Maturity Grid Source: Iteral Research The grid i Figure 4 shows applicability of Risk Processes (plotted i dark blue rouded rectagles) agaist the maturity of Big Data Systems i X & Y axis alog Fuctios ad Compoets respectively. The higher ad farther a Risk Process is placed i this grid, the more sophisticated the ature of Big Data systems required for its use. Also, the size of the Risk Process (i dark blue rouded rectagle) idicates the amout of risk aalyst time typically spet i that area. Big Data systems iclude iovatios to efficietly ru distributed processig o a very large scale. The ew techiques ca process structured data from a variety of traditioal relatioal database maagemet systems, ad parse ad digest iformatio from aotated (semi-structured) or eve plai text (ustructured) data. Most mature Big Data systems icorporate all these ad offer aalytics to help make statistical ad other umerical predictios. Also, from a Big Data compoet poit of view there are map/reduce egies which help schedule jobs across a large bak of processig odes. More mature systems help automatically maage space, time ad itelligetly schedule processig jobs. Further alog the compoet value chai are processes that provide a variety of data aalytics ad help visualize them coveietly i a cosole. While these processes use the power of the previous Big Data compoets, they provide the ability to ru higher value fuctios. 9

10 I the existig architecture, the largest impact i terms of user time would come from Risk Reportig ad Review. Several reportig processes ca be made more automatic if ot highly efficiet by utilizig a distributed cache, ad automatic recalculatio of risk measures for updated iformatio to make risk reportig faster, agile ad more comprehesive. This system would be able to process a variety of structured iformatio, itelligetly maage space, time ad processig resources. However, whe more aalytics capability ad ability to process ustructured data is also available, applicatio of Big Data techologies i the Risk Cotrol process area is eabled. I such a sceario, risk aalysis would be performed automatically o the occurrece of a ew market evet or durig periods of volatility, ad the ivestmet portfolio would be updated automatically to reflect the impact of such evets. Most processes i the Risk Assessmet area such as calculatio of sesitivities ad scearios are already ru i a automated distributed process. However, there are advatages of scalig up such processig quickly i respose to a chage i portfolio or, o itroductio of ew calculatios, whe this is doe i Big Data architecture. But eve the most mature Big Data system would impact the Risk Idetificatio processes by allowig risk aalysts to automatically moitor multiple scearios, ad eablig the system to look for ew or ukow scearios that will impact the portfolio. Usig visualizatio ad predictive aalytics will ot oly ease modelig complexities, but offer the required capabilities to model risk factors ad risk measures for may ew parameters that were previously iaccessible. Beefits from Big Data Applicatio to Risk Maagemet Some importat beefits from applyig Big Data architecture to Risk Maagemet would iclude: Ruig scalable, distributed & parallel processig jobs. Hadlig a very large volume of data ad multiple aalysis fuctios o several dimesios of the data. Ruig a lot of calculatios at a much faster speed. Ability to re-ru large aggregate aalysis o chages to smaller subset of data. Hadlig a vast variety of data from iteral ad exteral sources which may be structured or ustructured, i a meaigful way Quickly ru drill dow aalysis visually to see where the drivers or chages to the risk are comig from. 10

11 Typical Busiess Use Cases Some importat busiess scearios that may beefit from Big Data architecture iclude: Aalysis for ew reportig requiremets (e.g., liquidity risk requiremets, cost of fudig review) Aalysis of risk parameters ad risk methods Detailed historic ad tred aalysis for profitability, risk takig ad other busiess iformatio Calculatig retur o ivestmet, aalysis for busiess lies, regioally or for sectors Customer accout profitability aalysis Tradig ad other employees' busiess performace aalysis ad peer compariso Macro-ecoomic evaluatios of busiess portfolio agaist market ad ecoomic data Comparig iteral performace with idustry or observed idex bechmarks, etc. Coclusio There is cosiderable scope ad opportuity to leverage Big Data techologies to improve fiacial risk maagemet systems, ad derive greater busiess beefits. We examied various aspects of processig for the risk maagemet busiess, ad how they will be impacted by Big Data techologies. Although some of these techiques have bee implemeted i bits ad pieces i various systems used by baks, the wholesale applicatio of a itegrated distributed Big Data architecture will ope aveues for may ew ad iterestig use cases for them, ad automate existig systems to make them more efficiet. 11

12 About TCS' Bakig ad Fiacial Services Busiess Uit With over four decades of experiece workig with the world's leadig baks ad fiacial istitutios, TCS offers a comprehesive portfolio of domai-focused processes, frameworks, ad solutios that empower orgaizatios to respod to market chages quickly, maage customer relatioships profitably, ad stay ahead of competitio. Our offerigs combie customizable solutio accelerators with expertise gaied from egagig with global baks, regulatory ad developmet istitutios, ad diversified ad specialty fiacial istitutios. TCS raked #2 i the 2013 FiTech 100 rakigs of top global techology providers to the fiacial services idustry ad couts 12 of the top 20 global fiacial istitutios amog its clietele. From retail ad corporate bakig, capital markets, market ifrastructure, ad cards, to risk maagemet ad treasury, TCS helps orgaizatios achieve key operatioal ad strategic objectives. Cotact For more iformatio about TCS Bakig ad Fiacial Services Uit, visit: bfs.marketig@tcs.com Subscribe to TCS White Papers TCS.com RSS: Feedburer: About Tata Cosultacy Services (TCS) Tata Cosultacy Services is a IT services, cosultig ad busiess solutios orgaizatio that delivers real results to global busiess, esurig a level of certaity o other firm ca match. TCS offers a cosultig-led, itegrated portfolio of IT ad IT-eabled ifrastructure, egieerig ad TM assurace services. This is delivered through its uique Global Network Delivery Model, recogized as the bechmark of excellece i software developmet. A part of the Tata Group, Idia s largest idustrial coglomerate, TCS has a global footprit ad is listed o the Natioal Stock Exchage ad Bombay Stock Exchage i Idia. For more iformatio, visit us at IT Services Busiess Solutios Cosultig All cotet / iformatio preset here is the exclusive property of Tata Cosultacy Services Limited (TCS). The cotet / iformatio cotaied here is correct at the time of publishig. No material from here may be copied, modified, reproduced, republished, uploaded, trasmitted, posted or distributed i ay form without prior writte permissio from TCS. Uauthorized use of the cotet / iformatio appearig here may violate copyright, trademark ad other applicable laws, ad could result i crimial or civil pealties. Copyright 2014 Tata Cosultacy Services Limited TCS Desig Services I M I 07 I 14

Business Process Services. White Paper. Smart Ways to Implement Smart Meters: Using Analytics for Actionable Insights and Optimal Rollout

Business Process Services. White Paper. Smart Ways to Implement Smart Meters: Using Analytics for Actionable Insights and Optimal Rollout Busiess Process Services White Paper Smart Ways to Implemet Smart Meters: Usig Aalytics for Actioable Isights ad Optimal Rollout About the Authors Sumit Joshi Sumit is part of the Aalytics ad Isights team

More information

On-Premise CRM to Salesforce Migration - Benefits, Challenges and Best Practices

On-Premise CRM to Salesforce Migration - Benefits, Challenges and Best Practices White Paper O-Premise CRM to Salesforce Migratio - Beefits, Challeges ad Best Practices With the advet of cloud computig, orgaizatios are lookig to move their Customer Relatioship Maagemet (CRM) applicatios

More information

Digital Enterprise Unit. White Paper. Web Analytics Measurement for Responsive Websites

Digital Enterprise Unit. White Paper. Web Analytics Measurement for Responsive Websites Digital Eterprise Uit White Paper Web Aalytics Measuremet for Resposive Websites About the Authors Vishal Machewad Vishal Machewad has over 13 years of experiece i sales ad marketig, havig worked as a

More information

Forensic Readiness for Effective Incident Management

Forensic Readiness for Effective Incident Management A Poit of View Foresic Readiess for Effective Icidet Maagemet Abstract Bakig ad fiacial istitutios today face several iformatio security related threats. There is a visible surge i cyber-attacks, which

More information

Driving Superior Outcomes: Making Performance Engineering an Integral Part of Business Operations

Driving Superior Outcomes: Making Performance Engineering an Integral Part of Business Operations A Poit of View Drivig Superior Outcomes: Makig Performace Egieerig a Itegral Part of Busiess Operatios Abstract The core of performace egieerig is geared towards a meticulous desig of techology solutios

More information

Banking & Financial Services. White Paper. Basel III Capital Disclosure Requirements The Way Forward For Banks

Banking & Financial Services. White Paper. Basel III Capital Disclosure Requirements The Way Forward For Banks Bakig & Fiacial Services White Paper Basel III Capital Disclosure Requiremets The Way Forward For Baks About the Author Rekha George Rekha George is part of TCS BFS Fiace & Reportig Practice. She is a

More information

Enhancing Oracle Business Intelligence with cubus EV How users of Oracle BI on Essbase cubes can benefit from cubus outperform EV Analytics (cubus EV)

Enhancing Oracle Business Intelligence with cubus EV How users of Oracle BI on Essbase cubes can benefit from cubus outperform EV Analytics (cubus EV) Ehacig Oracle Busiess Itelligece with cubus EV How users of Oracle BI o Essbase cubes ca beefit from cubus outperform EV Aalytics (cubus EV) CONTENT 01 cubus EV as a ehacemet to Oracle BI o Essbase 02

More information

From Customer Satisfaction to Customer Advocacy

From Customer Satisfaction to Customer Advocacy White Paper From Customer Satisfactio to Customer Advocacy Impact of First Time Resolutio (FTR) o Customer Satisfactio ad Sales Performace Baks ad Fiacial Istitutios are ivestig heavily i customer-cetric

More information

An Approach to Fusion CRM Adoption

An Approach to Fusion CRM Adoption White Paper A Approach to Fusio CRM Adoptio May eterprise customers are ivestig time ad effort to evaluate how ext-geeratio Oracle eterprise applicatios will chage iteractios with iteral ad exteral stakeholders.

More information

Full Lifecycle Project Cost Controls

Full Lifecycle Project Cost Controls Full Lifecycle Project Cost Cotrols EcoSys EPC is a ext geeratio plaig ad cost cotrols software solutio deliverig best practices for full lifecycle project cost maagemet i a itegrated, easy-to-use web

More information

Based on Climates and Pendemap thermal Aggregates

Based on Climates and Pendemap thermal Aggregates Busiess Process Services White Paper Customer Lifetime Value Not Just a Marketig Metric About the Author Arvid Mahishi Arvid Mahishi is a subject matter expert o Customer Lifetime Value. He holds a MBA

More information

To c o m p e t e in t o d a y s r e t a i l e n v i r o n m e n t, y o u n e e d a s i n g l e,

To c o m p e t e in t o d a y s r e t a i l e n v i r o n m e n t, y o u n e e d a s i n g l e, Busiess Itelligece Software for Retail To c o m p e t e i t o d a y s r e t a i l e v i r o m e t, y o u e e d a s i g l e, comprehesive view of your busiess. You have to tur the decisio-makig of your

More information

ContactPro Desktop for Multi-Media Contact Center

ContactPro Desktop for Multi-Media Contact Center CotactPro Desktop for Multi-Media Cotact Ceter CCT CotactPro (CP) is the perfect solutio for the aget desktop i a Avaya multimedia call ceter eviromet. CotactPro empowers agets to efficietly serve customers

More information

Benefits of CRM Going Social

Benefits of CRM Going Social White Paper Beefits of CRM Goig Social The era of the passive customer is goe ad a ew cocept, that of the social customer has evolved. The customer of today is vocal expressig his thoughts about the products

More information

ANALYTICS. Insights that drive your business

ANALYTICS. Insights that drive your business ANALYTICS Isights that drive your busiess Eterprises are trasformig their busiesses by supplemetig their databases with real ad up-to-date customer data. Aalytics, as a catalyst, refies raw data ad aligs

More information

IT Support. 020 8269 6878 n www.premierchoiceinternet.com n support@premierchoiceinternet.com. 30 Day FREE Trial. IT Support from 8p/user

IT Support. 020 8269 6878 n www.premierchoiceinternet.com n support@premierchoiceinternet.com. 30 Day FREE Trial. IT Support from 8p/user IT Support IT Support Premier Choice Iteret has bee providig reliable, proactive & affordable IT Support solutios to compaies based i Lodo ad the South East of Eglad sice 2002. Our goal is to provide our

More information

Make Your Dive into Big Data Rewarding with an Effective Quality Assurance and Testing Strategy

Make Your Dive into Big Data Rewarding with an Effective Quality Assurance and Testing Strategy A Poit of View Make Your Dive ito Big Data Rewardig with a Effective Quality Assurace ad Testig Strategy Data has always bee a itegral part of busiess. Techology trasformatio has further reiforced this

More information

Banking & Financial Services. White Paper. Client Onboarding: Digitize to Optimize

Banking & Financial Services. White Paper. Client Onboarding: Digitize to Optimize Bakig & Fiacial Services White Paper Cliet Oboardig: Digitize to Optimize About the Author Gaesh Raghava Padmaabha Gaesh Raghava is a Domai Cosultat with the Bakig ad Fiacial Services (BFS) uit at Tata

More information

IntelliSOURCE Comverge s enterprise software platform provides the foundation for deploying integrated demand management programs.

IntelliSOURCE Comverge s enterprise software platform provides the foundation for deploying integrated demand management programs. ItelliSOURCE Comverge s eterprise software platform provides the foudatio for deployig itegrated demad maagemet programs. ItelliSOURCE Demad maagemet programs such as demad respose, eergy efficiecy, ad

More information

The Importance of Change Management in Application Managed Services Outsourcing

The Importance of Change Management in Application Managed Services Outsourcing A Poit of View The Importace of Chage Maagemet i Applicatio Maaged Services Outsourcig Itroductio Sice its arrival i the early 1960s, IT outsourcig has evolved sigificatly. Now ofte kow as maaged services,

More information

Agency Relationship Optimizer

Agency Relationship Optimizer Decideware Developmet Agecy Relatioship Optimizer The Leadig Software Solutio for Cliet-Agecy Relatioship Maagemet supplier performace experts scorecards.deploymet.service decide ware Sa Fracisco Sydey

More information

Six Optimization Opportunities in Multichannel Retailing

Six Optimization Opportunities in Multichannel Retailing White Paper Six Optimizatio Opportuities i Multichael Retailig Multichael retailers are facig challeges i adoptig e-commerce stadards ad so are strugglig to stay i touch with the chagig behavior of cosumers.

More information

HiTech. White Paper. Adopting an Effective Strategy for Seamless Adoption of Cloud Integration

HiTech. White Paper. Adopting an Effective Strategy for Seamless Adoption of Cloud Integration HiTech White Paper Adoptig a Effective Strategy for Seamless Adoptio of Cloud Itegratio About the Author Vekata Nagedra Vekata Nagedra M. is a EAI ad Service Orieted Architecture (SOA) solutio architect

More information

Effective Data Deduplication Implementation

Effective Data Deduplication Implementation White Paper Effective Data Deduplicatio Implemetatio Eterprises with IT ifrastructure are lookig at reducig their carbo foot prit ad ifrastructure maagemet cost by slimmig dow their data ceters. I cotrast,

More information

ion Wellness Solution

ion Wellness Solution ion Welless Solutio Overview As the competitio i the welless idustry grows more itese, players feel the eed to set i place effective systems to attract, service, ad retai customers. The focus today, is

More information

Big Data Adoption An Iterative Approach to Harness the Power of Big Data

Big Data Adoption An Iterative Approach to Harness the Power of Big Data White Paper Big Data Adoptio A Iterative Approach to Haress the Power of Big Data The emergece of every ew techology brigs its ow share of Wow! ad Aha! factors. While these factors add value to the techology

More information

Five Effective Testing Practices to Assure Meaningful Use of Electronic Health Records

Five Effective Testing Practices to Assure Meaningful Use of Electronic Health Records Poit of View Five Effective Testig Practices to Assure Meaigful of Electroic Health Records Abstract Meaigful ' has bee the buzzword i the US healthcare commuity as every care provider is gearig up for

More information

A Balanced Scorecard

A Balanced Scorecard A Balaced Scorecard with VISION A Visio Iteratioal White Paper Visio Iteratioal A/S Aarhusgade 88, DK-2100 Copehage, Demark Phoe +45 35430086 Fax +45 35434646 www.balaced-scorecard.com 1 1. Itroductio

More information

Banking & Financial Services. White Paper. Enterprise Performance Management Driving Shareholder Value for Banks

Banking & Financial Services. White Paper. Enterprise Performance Management Driving Shareholder Value for Banks Bakig & Fiacial Services White Paper Eterprise Performace Maagemet Drivig Shareholder Value for Baks About the Author Sridhar Sriivasa Sridhar Sriivasa is a Domai Cosultat with the Fiace ad Reportig practice

More information

Loyalty as a lever in enhancing customer experience in banking

Loyalty as a lever in enhancing customer experience in banking Loyalty as a lever i ehacig customer experiece i bakig Itroductio I today s globalized ecoomy, baks are uder immese pressure due to evolvig regulatory requiremets, decreasig margis, ad uprecedeted competitio.

More information

Document Control Solutions

Document Control Solutions Documet Cotrol Solutios State of the art software The beefits of Assai Assai Software Services provides leadig edge Documet Cotrol ad Maagemet System software for oil ad gas, egieerig ad costructio. AssaiDCMS

More information

Business Application Services. Business Applications that provide value to your enterprise.

Business Application Services. Business Applications that provide value to your enterprise. Busiess Applicatio Services Busiess Applicatios that provide value to your eterprise. Sesiple s expertise ca help orgaizatio decode the performace issues ad trasform them ito valuable beefits that meet

More information

Mobile Application Testing

Mobile Application Testing White Paper Mobile Applicatio Testig Device ad platform diversity, short release cycles, lack of mature testig tools ad the variety of etwork coectivity optios result i frequet cost overrus ad missed deadlies

More information

Managing an Oracle ERP Upgrade with Best Practices in Organizational Change Management

Managing an Oracle ERP Upgrade with Best Practices in Organizational Change Management A Poit of View Maagig a Oracle ERP Upgrade with Best Practices i Orgaizatioal Chage Maagemet The implemetatio or upgrade of eterprise-wide systems, such as resource plaig tools, creates sigificat chage

More information

Enterprise Security & Risk Management. White Paper. Securing the Future with Next-Generation Data Center Security

Enterprise Security & Risk Management. White Paper. Securing the Future with Next-Generation Data Center Security Eterprise Security & Risk Maagemet White Paper Securig the Future with Next-Geeratio Data Ceter Security About the Author Prikshit Goel Prikshit Goel heads the Ceter of Excellece (CoE) for Maaged Security

More information

Telecom. White Paper. Actionable Intelligence in the SDN Ecosystem: Optimizing Network Traffic through FRSA

Telecom. White Paper. Actionable Intelligence in the SDN Ecosystem: Optimizing Network Traffic through FRSA Telecom White Paper Actioable Itelligece i the SDN Ecosystem: Optimizig Network Traffic through FRSA About the Authors Sumit Kapoor Sumit is a solutio architect i the telecom busiess uit at Tata Cosultacy

More information

BPM Capabilities in CRM Landscape

BPM Capabilities in CRM Landscape White Paper BPM Capabilities i CRM Ladscape Customer Relatioship Maagemet (CRM) is all about maagig the relatioships you have with your customers. It s a overall strategy to help you lear about your customers

More information

Optimize your Network. In the Courier, Express and Parcel market ADDING CREDIBILITY

Optimize your Network. In the Courier, Express and Parcel market ADDING CREDIBILITY Optimize your Network I the Courier, Express ad Parcel market ADDING CREDIBILITY Meetig today s challeges ad tomorrow s demads Aswers to your key etwork challeges ORTEC kows the highly competitive Courier,

More information

Mobility. Manage Agility with Our Technology

Mobility. Manage Agility with Our Technology Mobility Maage Agility with Our Techology Smart mobile strategies are redefiig busiess performace today. Mobility as a eabler is oe of our key busiess objectives. As a radical orgaizatio, we defie comprehesive

More information

Environmental Compliance Management Systems

Environmental Compliance Management Systems White Paper Evirometal Compliace Maagemet Systems Compliace towards Evirometal Regulatios like Restrictio of Hazardous Substaces (RoHS), Registratio, Evaluatio, Authorizatio ad Restrictio of Chemical substaces

More information

Making training work for your business

Making training work for your business Makig traiig work for your busiess Itegratig core skills of laguage, literacy ad umeracy ito geeral workplace traiig makes sese. The iformatio i this pamphlet will help you pla for ad build a successful

More information

Enabling Optimized Network Operations

Enabling Optimized Network Operations A Poit of View Eablig Optimized Network Operatios The Evictio Mechaism Approach to Maagig Data Flows based o Importace Itroductio The explosive growth i the umber of users alog with differet types of etwork

More information

optimise your investment in Microsoft technology. Microsoft Consulting Services from CIBER

optimise your investment in Microsoft technology. Microsoft Consulting Services from CIBER optimise your ivestmet i Microsoft techology. Microsoft Cosultig Services from Microsoft Cosultig Services from MICROSOFT CONSULTING SERVICES ca help with ay stage i the lifecycle of adoptig Microsoft

More information

A Stress Testing Framework for Liquidity Risk

A Stress Testing Framework for Liquidity Risk White Paper A Stress Testig Framework for Liquidity Risk Oe of the most importat lessos leared from the recet fiacial crisis is that liquidity risk is fudametally differet from other forms of risk such

More information

Global Consulting Practice. White Paper. Global Regulatory Reporting: A Strategic Approach

Global Consulting Practice. White Paper. Global Regulatory Reporting: A Strategic Approach Global Cosultig Practice White Paper Global Regulatory Reportig: A Strategic Approach About the Author Gajedra Shirsat Gajedra Shirsat is a busiess cosultat with TCS Capital Markets Cosultig Group. He

More information

Silver Lining of Cloud Computing

Silver Lining of Cloud Computing White Paper Silver Liig of Cloud Computig - Key Priciples ad Best Practices CXOs eed to evaluate differet deploymet models, service models ad key characteristics of the cloud to implemet the precise spectrum

More information

SOCIAL MEDIA. Keep the conversations going

SOCIAL MEDIA. Keep the conversations going SOCIAL MEDIA Keep the coversatios goig Social media is where most of the world is. It is therefore a ope source of cosumer data, a chael of commuicatio ad a platform for establishig relatioships with customers.

More information

Banking & Financial Services. White Paper. Cloud Solutions for Centralized Reference Data Management

Banking & Financial Services. White Paper. Cloud Solutions for Centralized Reference Data Management Bakig & Fiacial Services White Paper Cloud Solutios for Cetralized Referece Maagemet About the Authors Sriivasa Kumar Yerchuru Sriivasa heads the Capital Markets practice at TCS ad has over 20 years of

More information

Creating an Agile BI Environment

Creating an Agile BI Environment White Paper Creatig a Agile BI Eviromet The rapidly chagig IT ecoomy has iflueced the Busiess Itelligece (BI) systems to look at iovative ways to be equally fast ad flexible. There is a eed to be more

More information

Enabling Offshore Collaboration in German Engineering Services

Enabling Offshore Collaboration in German Engineering Services White Paper Eablig Offshore Collaboratio i Germa Egieerig Services Germa egieerig compaies, who are market leaders i their respective domais, are experiecig challeges i terms of acquirig sufficiet egieerig

More information

Smart Connected Products & The Internet of Things

Smart Connected Products & The Internet of Things Smart Coected Products & The Iteret of Thigs Who we are Taget delivers Talet Globally. Established for 40 years we specialise i delivery of iovative & tailored talet solutios to customers aroud the world.

More information

Domain 1: Designing a SQL Server Instance and a Database Solution

Domain 1: Designing a SQL Server Instance and a Database Solution Maual SQL Server 2008 Desig, Optimize ad Maitai (70-450) 1-800-418-6789 Domai 1: Desigig a SQL Server Istace ad a Database Solutio Desigig for CPU, Memory ad Storage Capacity Requiremets Whe desigig a

More information

Successful Agile Project Management

Successful Agile Project Management Poit of View Successful Agile Project Maagemet Practical Demad Maagemet for Optimizig Cost, Time, ad Quality Abstract Agile, oe of the most popular software methodologies i the IT idustry today, offers

More information

Creating Tomorrow s Contact Center Today

Creating Tomorrow s Contact Center Today Creatig Tomorrow s Cotact Ceter Today Cotact ceters that wat to be relevat i the era of social media eed to trasform from slow-movig, reactive orgaizatios ito real-time ad eve proactive departmets that

More information

CCH CRM Books Online Software Fee Protection Consultancy Advice Lines CPD Books Online Software Fee Protection Consultancy Advice Lines CPD

CCH CRM Books Online Software Fee Protection Consultancy Advice Lines CPD Books Online Software Fee Protection Consultancy Advice Lines CPD Books Olie Software Fee Fee Protectio Cosultacy Advice Advice Lies Lies CPD CPD facig today s challeges As a accoutacy practice, maagig relatioships with our cliets has to be at the heart of everythig

More information

Configuring Additional Active Directory Server Roles

Configuring Additional Active Directory Server Roles Maual Upgradig your MCSE o Server 2003 to Server 2008 (70-649) 1-800-418-6789 Cofigurig Additioal Active Directory Server Roles Active Directory Lightweight Directory Services Backgroud ad Cofiguratio

More information

Combating Fraud and Money Laundering: How the Financial Services Industry Can Leverage Big Data

Combating Fraud and Money Laundering: How the Financial Services Industry Can Leverage Big Data A Poit of View Combatig Fraud ad Moey Lauderig: How the Fiacial Services Idustry Ca Leverage Big Data Abstract Fiacial istitutios across the globe are losig a cosiderable amout of their aual icome to fraud.

More information

Telecom. White Paper. Prioritizing Mice Flows in Software Defined Networks for Enhanced Monetization and User Experience

Telecom. White Paper. Prioritizing Mice Flows in Software Defined Networks for Enhanced Monetization and User Experience Telecom White Paper Prioritizig Mice Flows i Software Defied Networks for Ehaced Moetizatio ad User Experiece About the Authors Partha Datta Partha Datta has bee workig with Tata Cosultacy Services (TCS)

More information

Healthcare. White Paper. Extracting Value from Healthcare Data: An Analysis of Industry Leading Data Models

Healthcare. White Paper. Extracting Value from Healthcare Data: An Analysis of Industry Leading Data Models Healthcare White Paper Extractig Value from Healthcare Data: A Aalysis of Idustry Leadig Data Models About the Authors Pakaj Siha Pratice Head - Iformatio Maagemet, Big Data & Aalytics, Tata Cosultacy

More information

Security Functions and Purposes of Network Devices and Technologies (SY0-301) 1-800-418-6789. Firewalls. Audiobooks

Security Functions and Purposes of Network Devices and Technologies (SY0-301) 1-800-418-6789. Firewalls. Audiobooks Maual Security+ Domai 1 Network Security Every etwork is uique, ad architecturally defied physically by its equipmet ad coectios, ad logically through the applicatios, services, ad idustries it serves.

More information

The ERP Card-Solution. The power, control and efficiency of ERP combined with the ease-of-use and financial benefits of a P-Card.

The ERP Card-Solution. The power, control and efficiency of ERP combined with the ease-of-use and financial benefits of a P-Card. The ERP Card-Solutio Xpoetial - It's about Itegratio The power, cotrol ad efficiecy of ERP combied with the ease-of-use ad fiacial beefits of a P-Card. TM poetial The ERP-Card Solutio P-Cards ad ERP For

More information

Utilities. White Paper. Reimagining Customer Care for Utilities during Storms

Utilities. White Paper. Reimagining Customer Care for Utilities during Storms Utilities White Paper Reimagiig Customer Care for Utilities durig Storms About the Authors Sumit Kumar Ray Head, Strategy & Iovatio, Utilities Idustry Solutio Uit Sumit has over 18 years of experiece i

More information

Disaster Recovery Planning A dime to prepare versus a dollar for repair

Disaster Recovery Planning A dime to prepare versus a dollar for repair White paper Disaster Plaig A dime to prepare versus a dollar for repair I corporatios worldwide, C Level Executives are frettig over oe questio: Are we i a positio to restore our busiess quickly i case

More information

Business Intelligence on the Cloud: Overview and Use Cases

Business Intelligence on the Cloud: Overview and Use Cases White Paper Busiess Itelligece o the Cloud: Overview ad Use Cases The use of Busiess Itelligece (BI) i the cloud is a game-chager, as it makes BI affordable ad easily available as compared to traditioal

More information

Introducing Your New Wells Fargo Trust and Investment Statement. Your Account Information Simply Stated.

Introducing Your New Wells Fargo Trust and Investment Statement. Your Account Information Simply Stated. Itroducig Your New Wells Fargo Trust ad Ivestmet Statemet. Your Accout Iformatio Simply Stated. We are pleased to itroduce your ew easy-to-read statemet. It provides a overview of your accout ad a complete

More information

Strategy for IT Infrastructure Stability in Heterogeneous Environments

Strategy for IT Infrastructure Stability in Heterogeneous Environments White Paper Strategy for IT Ifrastructure Stability i Heterogeeous Eviromets The purpose of this paper is to provide a solutio to build a strategy for IT ifrastructure stability i heterogeeous eviromets

More information

What is IT Governance?

What is IT Governance? 30 Caada What is IT Goverace? ad why is it importat for the IS auditor By Richard Brisebois, pricipal of IT Audit Services, Greg Boyd, Director ad Ziad Shadid, Auditor. from the Office of the Auditor Geeral

More information

facing today s challenges As an accountancy practice, managing relationships with our clients has to be at the heart of everything we do.

facing today s challenges As an accountancy practice, managing relationships with our clients has to be at the heart of everything we do. CCH CRM cliet relatios facig today s challeges As a accoutacy practice, maagig relatioships with our cliets has to be at the heart of everythig we do. That s why our CRM system ca t be a bolt-o extra it

More information

Skytron Asset Manager

Skytron Asset Manager Skytro Asset Maager Meet Asset Maager Skytro Asset Maager is a wireless, pateted RFID asset trackig techology specifically desiged for hospital facilities to deliver istat ROI withi a easy to istall, fully

More information

Analyzing Longitudinal Data from Complex Surveys Using SUDAAN

Analyzing Longitudinal Data from Complex Surveys Using SUDAAN Aalyzig Logitudial Data from Complex Surveys Usig SUDAAN Darryl Creel Statistics ad Epidemiology, RTI Iteratioal, 312 Trotter Farm Drive, Rockville, MD, 20850 Abstract SUDAAN: Software for the Statistical

More information

*The most important feature of MRP as compared with ordinary inventory control analysis is its time phasing feature.

*The most important feature of MRP as compared with ordinary inventory control analysis is its time phasing feature. Itegrated Productio ad Ivetory Cotrol System MRP ad MRP II Framework of Maufacturig System Ivetory cotrol, productio schedulig, capacity plaig ad fiacial ad busiess decisios i a productio system are iterrelated.

More information

LEASE-PURCHASE DECISION

LEASE-PURCHASE DECISION Public Procuremet Practice STANDARD The decisio to lease or purchase should be cosidered o a case-by case evaluatio of comparative costs ad other factors. 1 Procuremet should coduct a cost/ beefit aalysis

More information

CCH Practice Management

CCH Practice Management 1 CCH Practice Maagemet practice maagemet facig today s challeges Every year it seems we face more regulatios, growig cliet expectatios ad lower margis o our compliace work. It s a tough time for a accoutig

More information

Advancement FORUM. www.acmaweb.org/advancement CULTIVATING LEADERS IN CASE MANAGEMENT

Advancement FORUM. www.acmaweb.org/advancement CULTIVATING LEADERS IN CASE MANAGEMENT H E A L T H C A R E D E L I V E R Y S Y S T E M C A S E M A N A G E M E N T E D U C A T I O N Advacemet FORUM CULTIVATING LEADERS IN CASE MANAGEMENT DATES AND LOCATIONS LOS ANGELES, CA DECEMBER 11 DALLAS,

More information

Alternative Investments: Technology Solutions for Improving Client Experience

Alternative Investments: Technology Solutions for Improving Client Experience White Paper Alterative Ivestmets: Techology Solutios for Improvig Cliet Experiece A alterative ivestmet is a ivestmet product other tha traditioal ivestmets of stocks, bods, or cash. Alterative ivestmets

More information

Platform Solution. White Paper. Transaction Based Pricing in BPO: In Tune with Changing Times

Platform Solution. White Paper. Transaction Based Pricing in BPO: In Tune with Changing Times Platform Solutio White Paper Trasactio Based Pricig i BPO: I Tue with Chagig Times About the Author(s) Raj Agrawal Curret Desigatio Raj heads the Platform Solutios Uit at TCS. I his career spaig over 19

More information

client communication

client communication CCH Portal cliet commuicatio facig today s challeges Like most accoutacy practices, we ow use email for most cliet commuicatio. It s quick ad easy, but we do worry about the security of sesitive data.

More information

Connecting the Business, Development, and Operational dots in an enterprise [BizDevOps] - A TCS Approach

Connecting the Business, Development, and Operational dots in an enterprise [BizDevOps] - A TCS Approach White Paper Coectig the Busiess, Developmet, ad Operatioal dots i a eterprise [BizDevOps] - A TCS Approach Eterprises are uder cotiuous pressure to deliver iovative solutios that drive busiess results.

More information

Banking & Financial Services. White Paper. Digital Transformation of the Mortgage Origination Process

Banking & Financial Services. White Paper. Digital Transformation of the Mortgage Origination Process Bakig & Fiacial Services White Paper Digital Trasformatio of the Mortgage Origiatio Process About the Authors Eswara Swamiatha Eswara Swamiatha is a Domai Cosultat with the Bakig ad Fiacial Services (BFS)

More information

A Guide to Better Postal Services Procurement. A GUIDE TO better POSTAL SERVICES PROCUREMENT

A Guide to Better Postal Services Procurement. A GUIDE TO better POSTAL SERVICES PROCUREMENT A Guide to Better Postal Services Procuremet A GUIDE TO better POSTAL SERVICES PROCUREMENT itroductio The NAO has published a report aimed at improvig the procuremet of postal services i the public sector

More information

Biometrics for Patient Identification A US Case Study

Biometrics for Patient Identification A US Case Study ID WORLD Abu Dhabi 18-19 March 2012 HealthTech Iovatio Dr. Alex Bazi Head of Biometrics Fujitsu Biometrics for Patiet Idetificatio A US Case Study Orgaized by: Coferece Host: Biometrics for Patiet Idetificatio

More information

Viswanathan Ganapathy Daniel Logan

Viswanathan Ganapathy Daniel Logan Healthcare White Paper The Heart of Healthcare Data SecurityDe-Riskig Test ad Productio Eviromets About the Authors Viswaatha Gaapathy Solutios Director, Healthcare Techology Excellece Viswaatha Gaapathy

More information

Manufacturing. White Paper. Managing Knowledge from Big Data Analytics in Product Development

Manufacturing. White Paper. Managing Knowledge from Big Data Analytics in Product Development Maufacturig White Paper Maagig Kowledge from Big Data Aalytics i Product Developmet About the Authors Tushar Rajpathak Seior Cosultat, Maufacturig Iovatio ad Trasformatio Group, TCS Tushar has over 18

More information

Telecom. White Paper. Automating Performance Testing of Network Virtualization Platforms

Telecom. White Paper. Automating Performance Testing of Network Virtualization Platforms Telecom White Paper Automatig Performace Testig of Network Virtualizatio Platforms About the Author Sahil Shah Sahil Shah is the Techical Lead of NextGe R&D Telecom iitiatives withi Tata Cosultacy Services'

More information

Wells Fargo Insurance Services Claim Consulting Capabilities

Wells Fargo Insurance Services Claim Consulting Capabilities Wells Fargo Isurace Services Claim Cosultig Capabilities Claim Cosultig Claims are a uwelcome part of America busiess. I a recet survey coducted by Fulbright & Jaworski L.L.P., large U.S. compaies face

More information

Mortgage Market & Big Data Analytics

Mortgage Market & Big Data Analytics A Poit of View Mortgage Market & Big Data Aalytics About this Viewpoit The fiacial crisis ad the prevailig ecoomic dowtur have put the mortgage market i turmoil i the recet past. The malfuctios of the

More information

Evaluating Model for B2C E- commerce Enterprise Development Based on DEA

Evaluating Model for B2C E- commerce Enterprise Development Based on DEA , pp.180-184 http://dx.doi.org/10.14257/astl.2014.53.39 Evaluatig Model for B2C E- commerce Eterprise Developmet Based o DEA Weli Geg, Jig Ta Computer ad iformatio egieerig Istitute, Harbi Uiversity of

More information

Enable Compliance, Quality, and Efficiency in Your Safety Operations with Oracle Argus

Enable Compliance, Quality, and Efficiency in Your Safety Operations with Oracle Argus Eable Compliace, Quality, ad Efficiecy i Your Safety Operatios with Oracle Argus A Complete Solutio for Cliical ad Post-Marketig Safety A costatly evolvig regulatory climate worldwide, the critical focus

More information

EUROCONTROL PRISMIL. EUROCONTROL civil-military performance monitoring system

EUROCONTROL PRISMIL. EUROCONTROL civil-military performance monitoring system EUROCONTROL PRISMIL EUROCONTROL civil-military performace moitorig system Itroductio What is PRISMIL? PRISMIL is a olie civil-military performace moitorig system which facilitates the combied performace

More information

Banking & Financial Services. White Paper. Unleash the Power of Personal Financial Management for Customer Engagement

Banking & Financial Services. White Paper. Unleash the Power of Personal Financial Management for Customer Engagement Bakig & Fiacial Services White Paper Uleash the Power of Persoal Fiacial Maagemet for Customer Egagemet About the Authors K Krithivasa Presidet, Bakig ad Fiacial Services (BFS) Busiess Uit, TCS K Krithivasa

More information

Six Risk Management Best Practices Adopted by Third Party Providers and Global In-house Centers

Six Risk Management Best Practices Adopted by Third Party Providers and Global In-house Centers Six Risk Maagemet Best Practices Adopted by Third Party Providers ad Global I-house Ceters Delik to De-risk The bakig ad fiacial services sector, by virtue of the ature of busiess, faces a high level of

More information

Introducing Rational Suite

Introducing Rational Suite Itroducig Ratioal Suite Product Versio Ratioal Suite 2000.02.10 Release Date April 2000 Part Number 800-023314-000 support@ratioal.com http://www.ratioal.com IMPORTANT NOTICE Copyright Notice Copyright

More information

Authentication - Access Control Default Security Active Directory Trusted Authentication Guest User or Anonymous (un-authenticated) Logging Out

Authentication - Access Control Default Security Active Directory Trusted Authentication Guest User or Anonymous (un-authenticated) Logging Out FME Server Security Table of Cotets FME Server Autheticatio - Access Cotrol Default Security Active Directory Trusted Autheticatio Guest User or Aoymous (u-autheticated) Loggig Out Authorizatio - Roles

More information

Content and Rights Management in the Broadcasting Industry

Content and Rights Management in the Broadcasting Industry White Paper Cotet ad Rights Maagemet i the Broadcastig Idustry The Broadcastig busiess has udergoe drastic chages i recet times. Due to the rapid advaces i techology, cotet is ow available i various ew

More information

Digital ITSM and the Role of Service Integration and Management (SIAM)

Digital ITSM and the Role of Service Integration and Management (SIAM) A Poit of View Digital ITSM ad the Role of Service Itegratio ad Maagemet (SIAM) Abstract IT service providers caot afford to focus o techology aloe. To stay relevat ad useful, the whole IT service maagemet

More information

A GUIDE TO BUILDING SMART BUSINESS CREDIT

A GUIDE TO BUILDING SMART BUSINESS CREDIT A GUIDE TO BUILDING SMART BUSINESS CREDIT Establishig busiess credit ca be the key to growig your compay DID YOU KNOW? Busiess Credit ca help grow your busiess Soud paymet practices are key to a solid

More information

Assurance. White Paper. Are you riding the digital wave on an assurance surfboard you can rely on?

Assurance. White Paper. Are you riding the digital wave on an assurance surfboard you can rely on? Assurace White Paper Are you ridig the digital wave o a assurace surfboard you ca rely o? About the Author Subramaia Prasad Mk Subramaia Prasad MK is the Practice Maager for TCS Assurace Service Uit. Resposible

More information

Your support connection

Your support connection Your support coectio Cosultig ad outsourced support for isurace ad reisurace compaies Cosultig ad outsourced support for isurace ad reisurace compaies With a global staff of over 500 professioals i Europe

More information

insight reporting solutions

insight reporting solutions reportig solutios Create ad cotrol olie customized score reports to measure studet progress ad to determie ways to improve istructio. isight Customized Reportig empowers you to make data-drive decisios.

More information

A guide to School Employees' Well-Being

A guide to School Employees' Well-Being A guide to School Employees' Well-Beig Backgroud The public school systems i the Uited States employ more tha 6.7 millio people. This large workforce is charged with oe of the atio s critical tasks to

More information