MadeToOrder Punch-Out FAQ and Show Me How

Transcription

1 MadeToOrder Punch-Out FAQ and Show Me How All About Ordering...2 How do I place an order for promotional products?...2 I have a rush order!...2 I don t see what I want?...2 What if I need to order more than the quantity listed?...2 What if I need to change the quantity?...2 How do I cancel my order?...2 Where is my shopping cart?...2 Can I look at my previous orders?...2 How do I find my cost center?...2 What if I want to place a personal order?...3 Shipping Information...3 When will my order ship?...3 Can I ship out of the country?...3 What if I need to ship to multiple locations?...3 How will I know if my order has shipped?...3 Does the price include shipping?...3 Show Me How...4 Log in to MadeToOrder Punch-Out Store...4 Browse and Shop...4 Adding Products to Shopping Cart...5 Shopping Cart...6 Order Review...6 Select Shipping Method...7 Transfer Shopping Cart...7 Confirm Shopping Cart Contents in Oracle...8 Non-Catalog Item Orders...9 Non Catalog Order Job Ticket...10 Non Catalog Order Requisition...10 Page 1 of 13

2 All About Ordering How do I place an order for promotional products? To Order Promotional Products login to Oracle s Sym USA Intranet iprocurement, from the home page, click on the MadeToOrder Store link. I have a rush order! Orders placed on the MadeToOrder Punch-out Store for Catalog Items ship within 24 hours from receipt of your Symantec Purchase order. For rush service on Non-Catalog Items contact SymantecTeam@MadeToOrder.com, x 453 I don t see what I want? MadeToOrder has access to many more promotional products. Contact SymantecTeam@MadeToOrder.com, x 453. MadeToOrder has all the required logos on file and a trained team dedicated to Symantec. What if I need to order more than the quantity listed? Contact SymantecTeam@MadeToOrder.com, x 453 they will let you know if additional inventory is en route or arrange to place a special order. What if I need to change the quantity? Orders for Catalog Items cannot be changed; if the order has not shipped MadeToOrder will make every effort to cancel the order. A new order will need to be placed for the correct quantity. Non-Catalog Item orders cannot be changed. If production of your order has not begun; MadeToOrder will make every effort to cancel the existing order so a new order can be placed for the correct quantity. Contact SymantecTeam@MadeToOrder.com, x 453 for assistance. How do I cancel my order? If your Order for Catalog Items has not shipped; MadeToOrder will make every effort to cancel the order. Non-Catalog Item orders are special orders, if production of your order has not begun MadeToOrder will make every effort to cancel the order upon request. Contact SymantecTeam@MadeToOrder.com, x 453 for assistance. Where is my shopping cart? Top right of the screen, look for the Shopping Cart link. Just click on the link to view the contents of your shopping cart. Can I look at my previous orders? Yes, log back in to the MadeToOrder Punch-out Store via Oracle iprocurement, go to Your Account and select Order History to view your previous orders. How do I find my cost center? Check with your Manager or Financial Analyst. Page 2 of 13

3 What if I want to place a personal order? MadeToOrder will handle your request offline and accept your personal credit card for payment. Contact SymantecTeam@MadeToOrder.com, x 453 for assistance. Shipping Information When will my order ship? Orders for Catalog Items ship within 24 hours from our Northern California Warehouse. Shipping times for Non Catalog items are stated in your MadeToOrder Job. Can I ship out of the country? Yes, MadeToOrder has partnered with the CCO Group in The Netherlands and offers Symantec Promotional Products and Services globally. You can place your order through the MadeToOrder Punchout store and request an international shipping address. Please allow an additional 7 to 10 business days for international delivery. Be sure to contact SymantecTeam@MadeToOrder.com, x 453 to see if the product you need is part of the Global Collection or if there might be a similar product available to ship from an international warehouse. If you are organizing an event outside of the USA, be sure to contact MadeToOrder. MadeToOrder can facilitate the production and delivery of your products overseas. What if I need to ship to multiple locations? Orders with multiple shipping locations need to be processed as Non Catalog Orders. Please contact SymantecTeam@MadeToOrder.com, x 453 for assistance. How will I know if my order has shipped? You can track the status of your order at anytime, log back in to the MadeToOrder Punch-out Store via Oracle iprocurement, go to Your Account and select Open Orders to see the status of your order or select Order History to see tracking information on shipped orders. Does the price include shipping? No, all prices listed on the website are for merchandise only. MadeToOrder ships via Symantec s preferred carrier. Freight charges are billed back to Symantec directly at special Symantec rates. How much is the shipping? MadeToOrder ships via Symantec s preferred carrier. Freight charges are billed back to Symantec directly at special Symantec rates. MadeToOrder cannot estimate freight charges. Please contact SOFDHLQuestions@symantec.com for assistance. Page 3 of 13

4 Show Me How Log in to MadeToOrder Punch-Out Store ***Orders with multiple shipping addresses and change orders cannot be processed through the punch-out store, please contact MadeToOrder directly at x453 To Order Promotional Products login to Oracle s Sym USA Intranet iprocurement, from the home page, click on the MadeToOrder Store link Browse and Shop Products are arranged by category. Categories are listed vertically down the left navigation bar. Page 4 of 13

5 Categories: Polos, t-shirts and hats can be found under Wearables. Pens are shown under the Tech & Office category. You can easily jump from one category to another and view thumbnail images of every product in the category. Adding Products to Shopping Cart Product Page: Once you've selected a product, determine whether it's available by clicking on the product. Each product has its own page with the available inventory listed. When you've found the item you want, it's time to put it into your shopping cart. You can enter the quantities you need on the product pages. There is no minimum order. You can choose one or all. If you need more than what is currently available in inventory contact: SymantecTeam@MadeToOrder.com, x 453. Page 5 of 13

6 Shopping Cart When ready to make a purchase, go to your Shopping Cart. Review the contents, you can select edit to change the quantity, or select Remove to delete from your cart. Once you have reviewed the items in your shopping cart, select Checkout. Order Review Review your order and enter any special instructions to MadeToOrder (such as an event date) select Continue Page 6 of 13

7 Select Shipping Method Shipping Method, orders for catalog items ship from the MadeToOrder Northern California warehouse within 24 hours. Select your preferred shipping method accordingly and select Continue. Product will ship via Symantec s preferred carrier on Symantec s freight account number. Freight is invoiced directly to Symantec at Symantec s preferred rates and billed back to your cost center. For additional information regarding freight: Transfer Shopping Cart Transfer Shopping Cart, this will take you back to Oracle and your shopping cart contents will automatically be transferred into an Oracle Requisition. All you need to do is complete and submit your Requisition to finish the process. Page 7 of 13

8 You will receive a Security Warning to let you know that you are now exiting the MadeToOrder store and will be taken back to Oracle, select yes. **Once Shopping Cart is transferred to the Oracle Requisition, no changes can be made to the order. Please contact MTO if any changes need to be made. Confirm Shopping Cart Contents in Oracle Confirm Shopping Cart Contents in Oracle requisition and Proceed to Checkout when ready to complete requisition creation. If you need help completing your Oracle requisition please visit iprocurement Manual - Computer Based Training Page 8 of 13

9 After you Checkout The order will be on hold until your requisition is approved by the budget approvers. Once your requisition is approved, Oracle will automatically create and issue the Purchase Order to MadeToOrder. If MadeToOrder receives the purchase order before noon, your order will ship the same day. If not it will ship the following day. You will receive an from MadeToOrder to confirm receipt of the Purchase Order and again when your order is shipped. You can also track the status of your order at anytime, log back in to the MadeToOrder Store via Oracle iprocurement, go to Your Account and select Open Orders to see the status of your order or select Order History to see tracking information on shipped orders. If your Requisition is not approved within 5 business days, MadeToOrder will cancel the order from their system to release the inventory. Requisitions approved after 5 business days may be subject to delay if inventory is not on hand. Non-Catalog Item Orders MadeToOrder has access to many more promotional products. For information Contact: SymantecTeam@MadeToOrder.com Phone: (925) x453 MadeToOrder has all the required logos on file and a trained team dedicated to Symantec. The MadeToOrder team will guide product selection to ensure brand integrity. Please include the following information with your inquiry for Non-Catalog items. Quantity (and Sizes if applicable): Imprint/Artwork: If imprint will include elements in addition to the Symantec brand, please provide a copy of your artwork. Price and production times may be affected by the design, number of colors to be imprinted, imprint size and the number of locations to be imprinted on the product. Shipping: If you require special handling or shipping to multiple locations please provide details, these services may require additional production time or special packaging. Packaging: Products may be bulk packed in cases, individually poly-bagged or individually boxed. Please indicate if you will require special packaging. Event Date: Please note required in hands or event dates. Production times vary widely by product. MadeToOrder offers expedited production times on several product lines. Looking for Ideas: If you are not sure what you want and would like product ideas; be sure to include budget details, information regarding your target audience, theme, call to action or message you would like to convey. Page 9 of 13

10 Non Catalog Order Job Ticket Once you are ready to order, MadeToOrder will create a Non Catalog Order Job Ticket. You will receive the Job Ticket via . Non Catalog Order Requisition Login to Oracle s Sym USA Intranet iprocurement, from the home page, click on the MadeToOrder Store link Select Non Catalog Orders from the left navigation bar Page 10 of 13

11 Select the Continue button to proceed Enter the MadeToOrder Job Ticket number and Total Merchandise amount, press Add to Shopping Cart Page 11 of 13

12 Transfer Shopping Cart, this will take you back to Oracle and your shopping cart contents will automatically be transferred into an Oracle Requisition. All you need to do is complete and submit your Requisition to finish the process. You will receive a Security Warning to let you know that you are now exiting the MadeToOrder store and will be taken back to Oracle, select yes. Page 12 of 13

13 **Once Shopping Cart is transferred to the Oracle Requisition, no changes can be made to the order. Please contact MTO if any changes need to be made. Please enter the MadeToOrder Non Catalog Order Job # in the Oracle Item Description, confirm Shopping Cart Contents in Oracle requisition and Proceed to Checkout when ready to complete requisition creation. If you need help completing your Oracle requisition please visit iprocurement Manual - Computer Based Training After you checkout, the order will be on hold until your requisition is approved by the budget approvers. Once your requisition is approved, Oracle will automatically create and issue the Purchase Order to MadeToOrder. You will receive an from MadeToOrder to confirm receipt of the Purchase Order and again when your order is shipped. You can also track the status of your order at anytime, log back in to the MadeToOrder Store via Oracle iprocurement, go to Your Account and select Open Orders to see the status of your order or select Order History to see tracking information on shipped orders. Page 13 of 13