BOLDCHAT PRO SERVICES
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- Melvin Stanley
- 10 years ago
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1 A personalized approach to helping you realize your live chat and multichannel goals.
2 WHY PRO SERVICES? Professional Services with BoldChat by LogMeIn is focused on enhancing the return of your live chat or multichannel initiative. Our best practices focused professional services team can assist in achieving your organizational goals in a fast, cost efficient manner by focusing on: Right-sized implementation Leveraging best practices gained from thousands of implementations Increasing ROI THE CLICK LIFECYCLE During professional services engagements with us, we work with you to identify your goals and gather data and inputs from all stages of the click lifecycle. This helps us identify the most impactful opportunities for BoldChat capabilities. We will plan, execute, measure, and recommend changes based on what we learn. DURING Landing Pages Live Engagement Visitor Monitoring Capture Conversions Advanced Analytics WHY? Increase sales completion rates by 50% Reduce cart abandonment by 30% Increase average order value by 20% Achieve ROI in 12 months Fast implementation AFTER Follow Up Phone/Mail Retention Programs List Management Scoring BEFORE SEO Marketing Pay-per-click Internet Advertising Traditional Media Social Media
3 OFFERINGS: FIXED SCOPE PACKAGES - 6 OPTIONS The best value in Professional Services with BoldChat is to choose one of our outlined Fixed Scope Packages. These packages guide you through the implementation process, put best practices in place and assist in the further review and measurement of the ROI of your chat or multichannel implementation. The BoldChat professional services team will help you make improvements to your live chat operation so that you can be as successful as possible. FOR NEW CUSTOMERS: BoldChat Training Package 1 month/5 hours Taking a comprehensive "Train-the-Trainer" approach, this package includes: Recorded training sessions (4 total) on BoldChat's chat service offering for a group of administrators, supervisors and agents (consumed within a month) Necessary training materials Final assessment of the participants' understanding of the BoldChat chat service BoldChat Quick Start Package 1 month/15 hours Focused on time-to-market, this package includes: FOR NEW CUSTOMERS: Training Quick Start Express Customer Care Enterprise FOR CURRENT CUSTOMERS: Optimization and Maintenance Configuration of chat window(s) for desktop/laptop and mobile visitor experience One training session for a group of administrators/supervisors and agents
4 BoldChat Express Package 3 months/30 hours With the combination of speed and best practices, this package includes: Review visitor journey and invitation requirements for 4-5 use cases across one website/brand Configuration of chat window(s) for desktop/laptop and mobile visitor experience One training session for a group of administrators/supervisors and agents BoldChat Customer Care Package 3 months/50 hours For multichannel environments, our customer care package includes: Review visitor journey and invitation requirements for 6-7 use cases across 1 website/brand Configuration of chat window(s) for desktop/laptop and mobile visitor experience and dashboards Two training sessions for a group of administrators/supervisors and agents BoldChat Enterprise Package 6 months/100 hours Designed with large deployments in mind, our enterprise package includes: Review visitor journey and invitation requirements for 6-7 use cases across up to 4 websites/brands Configuration of chat window(s) for desktop/laptop and mobile visit or experience and dashboards Two training sessions for a group of administrators/supervisors and agents
5 FOR EXISTING CUSTOMERS: BoldChat Optimization and Maintenance Package 3 months/40 hours Following your initial implementation, this package is ideal for additional maintenance of the BoldChat implementation and includes: Review of reporting data for support and/or conversion-driven use cases Maintenance of chat window configurations Maintenance of invitation rule-sets and conversion configurations Maintenance of static and floating chat button configurations Maintenance of department, automatic chat distribution (ACD) and priority routing configurations Maintenance of general configuration items If your needs don t match the fixed scope packages we currently offer, don t worry. We ve got you covered. In addition to the fixed scope packages our Professional Services team offers custom engagements. Contact us to discuss your needs. TO GET STARTED To find out more about Professional Services, contact your sales representative or account manager. If you don t have a sales representative, contact us at or visit: FOR MORE INFORMATION, VISIT.COM All rights reserved, LogMeIn Summer Street, Boston, MA 02210
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