Enterprise Mobility Management

Transcription

1 Enterprise Mobility Management Vodafone Global Enterprise Vodafone Power to you

2 Delivering the truly mobile enterprise A Ready Business is truly connected allowing you to be ready for almost anything by having better connected employees, better operational agility and better customer engagement. Employees expect remote access and real time collaboration, with the choice to work flexibly when they want, where they want and with the tools of their choice. By embracing change and having the correct mobility strategy in place, it enables you to give users choice and control to work more productively and efficiently. Enterprise Mobility Management (EMM) is the collective set of tools, technologies, processes and policies used to manage and maintain the use of mobile devices within an organisation. EMM involves several considerations encompassing hardware, security, delivery and management. A successful mobility strategy allows you to secure your organisation and embrace change by having the right policies in place. This ensures that you are kept ahead of the competition and allows you more time to innovate.

3 Mobility is moving to the top of the IT agenda From , 90% of IT industry growth will be driven by mobility, cloud, big data and social technologies presenting a number of challenges for enterprise organisations 1 97% 97% of decision makers stated data security was a priority 2 Global mobile data traffic will grow 61% per year from in 5 tablets will be an enterprise device by % of decision makers mention enabling flexible workforce is a high priority 2 Source: 1 IDC 2014, 2 Vodafone Global Enterprise ICT decision maker research 2013, 3 emarketer.com 2014, 4 Forrester 2014,

4 Enterprise Mobility Management Tablets Deployment Staging and Returns Dedicated Global Hosted Cloud On-Premise Managed Service SLA Dedicated Technical Service Manager Device Management BlackBerry Enterprise Server Device Management Mobile Threat Management Divide Container KNOX Worker Profiling Device Strategy and Migration Mobility Security Assessments Total Workforce Mobility /PIM and Active Directory Mobile Application Management Mobile Content Management Secure Browser Split Billing Employee/er Liability End User Management Unprecedented Roaming Value The Best Value Plan, Always Guaranteed One 4G Data Plan Shared Across All Devices Select each icon to find out more

5 Hardware Enterprises are now expressing a need for consumer devices, such as smartphones and tablets, to be supplied in a ready to use state. There is also a requirement for a swap-out service to reduce the amount of downtime for their employees in the field. Our Enterprise Device Lifecycle Management Services allow you to outsource your managed mobile devices, giving employees the choice they expect, allowing you more time to focus on your core business and more time to innovate. Tablets Deployment Staging and Returns of employees use two or more devices a week for work * Source: * BAE Systems Applied Intelligence 2013

6 Hardware Enterprises are now expressing a need for consumer devices, such as smartphones and tablets, to be supplied in a ready to use state. There is also a requirement for a swap-out service to reduce the amount of downtime for their employees in the field. Our Enterprise Device Lifecycle Management Services allow you to outsource your managed mobile devices, giving employees the choice they expect, allowing you more time to focus on your core business and more time to innovate. Tablets Deployment Staging and Returns Employees and enterprises have embraced tablets but procurement, management and security processes may lag behind Vodafone Managed Tablet is the easy way to roll out tablets to the employees that need them It helps you make tablets an integral part of your global mobile device strategy It is an easier way to deploy and manage tablets to all your users

7 Hardware Enterprises are now expressing a need for consumer devices, such as smartphones and tablets, to be supplied in a ready to use state. There is also a requirement for a swap-out service to reduce the amount of downtime for their employees in the field. Our Enterprise Device Lifecycle Management Services allow you to outsource your managed mobile devices, giving employees the choice they expect, allowing you more time to focus on your core business and more time to innovate. Tablets Deployment A single global arrangement for sourcing, managing and supporting tablets for your staff A range of devices, competitive data tariffs and device management solutions for security Back up your internal resources with dedicated technical support, user training and marketing Staging and Returns

8 Hardware Enterprises are now expressing a need for consumer devices, such as smartphones and tablets, to be supplied in a ready to use state. There is also a requirement for a swap-out service to reduce the amount of downtime for their employees in the field. Our Enterprise Device Lifecycle Management Services allow you to outsource your managed mobile devices, giving employees the choice they expect, allowing you more time to focus on your core business and more time to innovate. Tablets Deployment Staging and Returns Track and manage your tablet estate, with both corporate and employee owned tablets Create master profiles based on your requirements, for application to all tablets Asset tags are placed onto tablets and capture information, including the serial number and IMEI into a consolidated asset database Hotswap hardware replacement is available to provide an on request replacement unit keeping your users operational Faulty units are returned within a few days at your convenience

9 Device Control With more employees bringing their own identities into the workplace, such as devices and applications (BYOx) and wanting to choose their own devices (CYOD), management and security has become increasingly complex. We can provide expert advice on device and migration strategy. Our knowledge and experience of devices, security and employee profiling provides a carefully considered approach to meet your specific business needs. Device Management As employees get more connected they re working on average BlackBerry Enterprise Server more a week * Source: * InfoWorld, 2014

10 Device Control With more employees bringing their own identities into the workplace, such as devices and applications (BYOx) and wanting to choose their own devices (CYOD), management and security has become increasingly complex. We can provide expert advice on device and migration strategy. Our knowledge and experience of devices, security and employee profiling provides a carefully considered approach to meet your specific business needs. Device Management BlackBerry Enterprise Server Vodafone Device Manager is a service for global businesses who need to fully understand, manage and control the mobile devices that connect to their corporate infrastructure This service allows exact monitoring of a device fleet 24/7 Application management and security policy enforcement in real time, anywhere in the world Device Manager provides a cost effective solution that enables your IT department to remotely manage your mobile devices over the air (OTA), audit device contents and keep the device up to date We offer device management solutions from our partners Mobileiron and Airwatch and Good for Enterprise (UK only)

11 Device Control With more employees bringing their own identities into the workplace, such as devices and applications (BYOx) and wanting to choose their own devices (CYOD), management and security has become increasingly complex. We can provide expert advice on device and migration strategy. Our knowledge and experience of devices, security and employee profiling provides a carefully considered approach to meet your specific business needs. Device Management BlackBerry Enterprise Server Vodafone Managed BlackBerry Services offers solutions to optimise your existing BES (BlackBerry Enterprise Server) hosting environment This allows you to transfer management for the service to us through a hosted BES service This provides improved and consistent global SLAs, helpdesk and end-user support We help reduce costs and supplier complexity by integrating services with one supplier A multi-os device, application and content management platform covering BlackBerry, ios, Android and Windows mobile 8

12 Content / App Management App With emphasis now on Bring Your Own Device (BYOD), apps are now more essential than ever to make it easier for employees to work wherever they are, on any device. Not only does this allow flexibility, but also the potential to increase productivity and reduce costs. We enable users to get work done quickly and efficiently with the various devices and management systems available. This allows company data to be kept secure and separate from personal data, meeting both employee and business expectations. / PIM and Active Directory Mobile Application Management Mobile Content Management Secure Browser of decision makers mention enabling flexible workforce is a high priority * Source: * Vodafone Global Enterprise ICT decision maker research 2013

13 Content / App Management App With emphasis now on Bring Your Own Device (BYOD), apps are now more essential than ever to make it easier for employees to work wherever they are, on any device. Not only does this allow flexibility, but also the potential to increase productivity and reduce costs. We enable users to get work done quickly and efficiently with the various devices and management systems available. This allows company data to be kept secure and separate from personal data, meeting both employee and business expectations. / PIM and Active Directory Mobile Application Management Mobile Content Management Divide PIM works with Device Management to enable companies to safely deploy BYOD programs, ensuring that business data is protected and secure inside the AppConnect container Divide PIM (Personal Information Management) offers the ability for universal support of , calendar, contacts and tasks for employee owned devices and is a significant step in the BYOD journey Divide PIM is available as a standalone application Enables users to get work done quickly, effectively and securely from their smartphones and tablets Secure Browser

14 Content / App Management App With emphasis now on Bring Your Own Device (BYOD), apps are now more essential than ever to make it easier for employees to work wherever they are, on any device. Not only does this allow flexibility, but also the potential to increase productivity and reduce costs. We enable users to get work done quickly and efficiently with the various devices and management systems available. This allows company data to be kept secure and separate from personal data, meeting both employee and business expectations. / PIM and Active Directory Mobile Application Management Mobile Application Management is an end-to-end solution for the provision and security of mobile apps This allows the management of the whole application life cycle This provides apps to be made available to employees through an enterprise specific, private app store This keeps data secure and separate from personal data Mobile Content Management Secure Browser

15 Content / App Management App With emphasis now on Bring Your Own Device (BYOD), apps are now more essential than ever to make it easier for employees to work wherever they are, on any device. Not only does this allow flexibility, but also the potential to increase productivity and reduce costs. We enable users to get work done quickly and efficiently with the various devices and management systems available. This allows company data to be kept secure and separate from personal data, meeting both employee and business expectations. / PIM and Active Directory Mobile Application Management Mobile Content Management encrypts corporate attachments Allows policy based control over which applications are authorised to view the content Gives administrators the controls to protect documents from unauthorised distribution End users can also securely browse corporate intranet content quickly and easily through a centrally hosted gateway Mobile Content Management Secure Browser

16 Content / App Management App With emphasis now on Bring Your Own Device (BYOD), apps are now more essential than ever to make it easier for employees to work wherever they are, on any device. Not only does this allow flexibility, but also the potential to increase productivity and reduce costs. We enable users to get work done quickly and efficiently with the various devices and management systems available. This allows company data to be kept secure and separate from personal data, meeting both employee and business expectations. / PIM and Active Directory Mobile Application Management Mobile Content Management Mobile is quickly becoming the primary computing platform for employees Employees expect easy, always-available smartphone and tablet access to essential enterprise web content from any location whether inside or outside the firewall For the IT professional, the challenge is to enable users to realise the full potential of mobility without sacrificing security for enterprise web content Our Secure Browser is the only solution that fully addresses these requirements for enterprise mobile web access The Secure Browser enables immediate, secure access to internal websites and web applications Secure Browser

17 Architecture / Deployment We can deploy services through a range of cloud and dedicated hosting solutions and services worldwide. Everything can be built, tested and transitioned by dedicated Vodafone staff. A dedicated global solution Dedicated globally hosted services provide private and isolated instances Hosted services run in our primary data centres Secure and fully managed hosting with no shared application infrastructure (D-SaaS or Private Cloud) Cloud Optimised and dedicated IT infrastructure Reduces costs and frees up resources We can host assets on a secure, efficient data centre Allows greater flexibility and faster access On-Premise We can provide installation services to set up We can also configure the service in data centres managed by our customers Proactive monitoring and management, reassuring support and service levels of up to 100% availability

18 Security As mobility continues to transform the business communications landscape, keeping company data and devices safe and secure has never been so critical, or so challenging. With the potential increased use of mobility, the larger and more complex the security risk becomes. Vodafone s Mobility Security Assessments & Testing Services provide dedicated security expertise and insight that will enable businesses to assess current risks and identify how to reduce them. Device Management Mobile malware is reported to have increased by Mobile Threat Management Divide Container KNOX in the last 12 months * Source: * Mobile Security Threat report, Sophos May 2014

19 Security As mobility continues to transform the business communications landscape, keeping company data and devices safe and secure has never been so critical, or so challenging. With the potential increased use of mobility, the larger and more complex the security risk becomes. Vodafone s Mobility Security Assessments & Testing Services provide dedicated security expertise and insight that will enable businesses to assess current risks and identify how to reduce them. Device Management Mobile Threat Management Divide Container Our device management solutions allow you the ability lock the device remotely and erase all user data if it is lost or stolen and secure devices with local password protection It provides data encryption on the device and the ability to set corporate policies It ensure that all devices are totally secure and that only the latest software and applications are used We offer device management solutions from our partners Mobileiron and Airwatch and Good for Enterprise (UK only) KNOX

20 Security As mobility continues to transform the business communications landscape, keeping company data and devices safe and secure has never been so critical, or so challenging. With the potential increased use of mobility, the larger and more complex the security risk becomes. Vodafone s Mobility Security Assessments & Testing Services provide dedicated security expertise and insight that will enable businesses to assess current risks and identify how to reduce them. Device Management Mobile Threat Management Divide Container KNOX Mobile Threat Manager is a fully cloud based service which scans all traffic in-line, rather than by proxy It protects users, their data and their web applications against sophisticated security threats It scans all traffic to and from your mobile devices, safe guards against malicious attacks and blocks inappropriate content, without impacting on device performance Mobile Threat Manager you can eliminate the cost and complexity of installing and managing a security solution on your site server equipment It can be seamlessly intergrated with your mobile device management solution and quickly deployed across multiple geographies

21 Security As mobility continues to transform the business communications landscape, keeping company data and devices safe and secure has never been so critical, or so challenging. With the potential increased use of mobility, the larger and more complex the security risk becomes. Vodafone s Mobility Security Assessments & Testing Services provide dedicated security expertise and insight that will enable businesses to assess current risks and identify how to reduce them. Device Management Mobile Threat Management Divide Container Divide delivers the ultimate tool to have both work and personal information on the same device Users have the ability to separate business and personal apps, and data on employee-owned smartphones and tablets Devices will be secured, through government-grade encryption, to protect all business apps and data Employees enjoy freedom and privacy on their personal area as well as an area with business apps to work in mobility KNOX

22 Security As mobility continues to transform the business communications landscape, keeping company data and devices safe and secure has never been so critical, or so challenging. With the potential increased use of mobility, the larger and more complex the security risk becomes. Vodafone s Mobility Security Assessments & Testing Services provide dedicated security expertise and insight that will enable businesses to assess current risks and identify how to reduce them. Device Management Mobile Threat Management KNOX (for Samsung devices) allows you to have two sets of information on one device Users can simply and easily switch between a personal space and the Samsung KNOX passwordprotected one Employees will be able to enjoy the freedom to use their device for personal apps and data Divide Container KNOX

23 BYOx We understand that employees in the workplace are now expecting larger choice and freedom including where and what device they work on. The ability to work flexibly could affect company loyalty, with employees more likely to leave after two years if their needs aren t met. Organisations can expect to make savings of up to In order to bring the flexible, productive, Bring Your Own Everything or BYOx workplace to life, businesses need to first address the challenges that come with employees doing more than just connecting to company networks. We can offer these solutions and professional services with: Clear IT policies Managed data with cloud-based security Secure end-points with mobile device management per employee, per year from flexible working * For more information please get in touch with your Account Manager Source: * Vodafone UK perspective series

24 Service Level All support packages for tiered management and service levels are available across our Enterprise Mobility Management service. Service Level BRONZE SILVER GOLD Managed Service Optional Professional Service Service Level Agreement Premium Service Level Agreement Dedicated Technical Service Manager

25 Professional Service Worker Profiling Device Strategy and Migration BYOx Enablers Mobility Security Assessments EMM Advisory Service Total Workforce Mobility Mobile Policy Design Mobility Transformation

26 Professional Service Worker Profiling Companies view communication within their environment as a necessity, yet mobility is Device Strategy and Migration viewed differently by employees depending on their role. Therefore, requirements vary BYOx Enablers depending on how they complete and manage their daily tasks. Mobility Security Assessments Matching tools, apps and software to the correct roles are just some of the areas EMM Advisory Service that our Worker Profiling Professional Services engagement can support an Total Workforce Mobility improved delivery. We can help: Understand the many roles within a company Determine how employees work and the tools required to deliver their responsibilities Achieve expected annual revenues Enable growth through productivity Provide flexible working approaches Mobile Policy Design Mobility Transformation

27 Professional Service Worker Profiling Device Strategy and Migration BYOx Enablers Mobility Security Assessments EMM Advisory Service Total Workforce Mobility Customers who have traditionally relied on a single-device OS platform are now reviewing their strategy in the light of changing business requirements. With more employees bringing their own devices (BYOD) and choosing their own devices (CYOD), management and security have become more complex. We can provide the expert help you need, including device strategy and migration workshops. Migrating from your existing platforms without careful consideration could mean you move to the wrong OS or device option or mean you have to migrate more than once to reach the right solution. We can help you to understand: What your employees need from their tools The most appropriate OS (or multiple OS) solution and range of devices Mobile Policy Design Mobility Transformation

28 Professional Service Worker Profiling Device Strategy and Migration BYOx Enablers Mobility Security Assessments EMM Advisory Service Total Workforce Mobility In the BYOx-friendly workplace, x can stand for anything from devices, to apps, to data, to operating systems. Employees have the freedom to bring their identities into work, making them more flexible and productive in the process. By embracing your employees desire to use their preferred devices for work fully enabled for corporate use you can support greater productivity and pave the way for flexible working practices that boost employee satisfaction. Our experts can: Assess your current and desired mobility state Devise the strategies required to deploy, manage and control a multi-device, multi-os environment Formulate and deploy the correct policies to meet legal, financial, commercial and technological requirements Safeguard corporate and personal data with robust security measures Mobile Policy Design Segregate professional and private use on a single device Mobility Transformation

29 Professional Service Worker Profiling Device Strategy and Migration BYOx Enablers Mobility Security Assessments EMM Advisory Service Total Workforce Mobility Mobile Policy Design Mobility Transformation As mobility continues to transform the business communications landscape, keeping company data and devices safe and secure has never been so critical, or so challenging. However, the potential downside of increased mobility is a larger and more complex risk landscape. Vodafone Mobility Security Assessment & Testing Services comprise of three flexible components: Risk assessment Mobile testing and mobile attack resistance assessment Mobile architecture review services Our Mobility Security Assessment & Testing Services provide: Dedicated security expertise to assess current risks and identify how to reduce them Advise on how to be compliant with internal and external policies Empower to safely expand mobility solutions This can provide the tailored support and insight you need to reassess and redefine your mobile security posture.

30 Professional Service Worker Profiling Device Strategy and Migration BYOx Enablers Mobility Security Assessments EMM Advisory Service Total Workforce Mobility Mobile Policy Design Enterprise Mobility Management (EMM) is an easy way to manage all of a your mobile devices, operating systems and security needs. We can offer unique and flexible end-to-end solutions that manage, host and support your device estates, allowing you to mix operating systems and security platforms as you need. EMM is designed to provide you with the flexibility and freedom to change your device estate and security platform mix when you need to, and can be a fully managed service. Our advisory service can: Perform mobility studies focussing on a customer s current device estate and their future device roadmap Perform device selection workshops Perform security assessments Define Mobile Device Management (MDM) strategy and recommend the appropriate solutions to meet a customer s need Define in-life help desk support models Mobility Transformation

31 Professional Service Worker Profiling Device Strategy and Migration BYOx Enablers Mobility Security Assessments EMM Advisory Service Total Workforce Mobility Mobile Policy Design Mobility Transformation Total Workforce Mobility from Vodafone is a range of solutions that offer an end-to-end approach to provide mobile workers with everything they need to be more productive: Use of both manual and mobile proceses Being able to solve customers problems Deliver better customer service Save money Complete managed service such as next-day swap out services for faulty devices Lone Worker safety to ensure mobile workforce employees are protected from the dangers of lone working Our suite of professional services around Total Workforce Mobility can help provide assistance and advice in a range of different ways to help find the best solution. Our professional services include: Requirements Gathering Workshops Business Case Evaluations Advisory Workshops Day in the Life Of Device Selection Workshops Benefits Realisation Studies Solution Recommendations

32 Professional Service Worker Profiling Device Strategy and Migration BYOx Enablers Mobility Security Assessments EMM Advisory Service Total Workforce Mobility Our Policy Module, part of our Work On Any Device Professional Services, is focused on supporting organisations to develop and deliver a comprehensive mobility policy. This will encapsulate all the necessary elements of the organisation s mobility environment in order to help manage the constant evolution of device capability and use. We can: Analyse current policies and environments Understand current mobility direction and requirements Include key elements useful to employees when using their smartphones We have both the knowledge and experience to assist in the creation and update of a policy for our customers. Mobile Policy Design Mobility Transformation

33 Professional Service Worker Profiling Device Strategy and Migration BYOx Enablers Mobility Security Assessments EMM Advisory Service Total Workforce Mobility Mobile Policy Design The steps to successfully implement a mobile device strategy are not all purely technical and require the understanding and buy-in of staff to ensure successful user adoption of any mobile strategy. We can provide expertise in implementing mobile transformation programmes such as BYOD, that are able to deliver productivity gains, business process efficiencies and maximise return on investment on new technology. We are able to support customers via a number of activities: Mobile policy design Worker profiling Communication plans Training needs analysis and creation of training material Roll-out planning By working closely with you we can help ensure the successful implementation of a mobile strategy in order to achieve your desired outcomes. Mobility Transformation

34 Vodafone Red for Global Enterprise With Vodafone Red for Global Enterprise, employees can work the way they want with unprecedented roaming value in the EU, on the Vodafone global network, and in the US with one data plan across all devices. Tariff compatible with subscription and perpetual license models. Unprecedented Roaming Value The Best Value Plan, Always Guaranteed One 4G Data Plan Shared Across All Devices of CIOs find data tariffs too expensive and complex * Source: * Vodafone Global Enterprise ICT decision maker research 2013

35 Vodafone Red for Global Enterprise With Vodafone Red for Global Enterprise, employees can work the way they want with unprecedented roaming value in the EU, on the Vodafone global network, and in the US with one data plan across all devices. Tariff compatible with subscription and perpetual license models. Unprecedented Roaming Value The Best Value Plan, Always Guaranteed Traditional roaming charges have been replaced Employees can now use their home plan abroad in 46 countries (including the EU Vodafone global network and USA, for a small daily fee) You ll also benefit from all the tools you need to control usage and spend globally One 4G Data Plan Shared Across All Devices

36 Vodafone Red for Global Enterprise With Vodafone Red for Global Enterprise, employees can work the way they want with unprecedented roaming value in the EU, on the Vodafone global network, and in the US with one data plan across all devices. Tariff compatible with subscription and perpetual license models. Unprecedented Roaming Value The Best Value Plan, Always Guaranteed One 4G Data Plan Shared Across All Devices With our new, flexible plan, we recognise that employees needs change from month to month The innovative, self-optimising feature means each user is automatically assigned to the most cost effective plan for their usage every month This feature is unique to Vodafone Red for Global Enterprise Your company is never paying more than it needs to Your employees can work more efficiently without worrying about costs

37 Vodafone Red for Global Enterprise With Vodafone Red for Global Enterprise, employees can work the way they want with unprecedented roaming value in the EU, on the Vodafone global network, and in the US with one data plan across all devices. Tariff compatible with subscription and perpetual license models. Unprecedented Roaming Value The Best Value Plan, Always Guaranteed Vodafone Red for Global Enterprise is designed specifically to meet the needs of multi-device users Employees can now share one simple 4G data allowance across all devices including laptops, tablets and smartphones Provides flexibility to stay connected however they choose to work Reduces costs in comparison to having individual plans on multiple devices One 4G Data Plan Shared Across All Devices

38 Analysts recognise Vodafone leadership and visionary status We are platform and device agnostic allowing us to provide you with the tools to suit your needs to become a Ready business a business that is more agile, responsive and innovative. No1. international mobile provider 434m customers worldwide M2M global leader 17m connections UK s most valuable brand $30bn brand value Secure global network 1 million km fibre network No.1 global voice carrier Deep in-country networks in 15 markets Unique connectivity coverage Network operations in 27 markets Extended to 75 countries via partners Vodafone 4G/LTE services in 15 markets largest system Simplicity One bill, one supplier with ease of contracting and deployment Leaders Current analysis leader rating for global managed mobility services (April 2014) Forrester leader rating for global BYOD management services (Q2 2014) Service Fixed & mobile network ownership in 15 markets and fixed voice services in 40 markets