MANOR GARDENS. Handbook CHSP. WE ARE HERE

Transcription

1 MANOR GARDENS Handbook 3 Manor Gardens, Kingston Tasmania 7050 Phone: (03) manorgardens@bigpond.com Bus pick-up is between 9am and 10.45am and returns home between 3.45pm and 5pm WE ARE HERE Fryer St Wakeford Ave Groningen Rd Browns Rd Nelson Ave Campbell St Huon Hwy Fraser Street Manor Gardens SOUTHERN OUTLET Liam Drive Yarraman Drive SOUTHERN OUTLET Browns Rd Kayla Ln Malachi Drive SOUTHERN OUTLET Cottage Rd CHSP Commonwealth Home Support Programme

2 Handbook 2015

3 I look forward to seeing my friends, that s what I love most about the club. Rik I think the group is good, we support each other and get on well together. I enjoy the company and I ve made a lot of friends. Emily We all know each other so well, it s like my second home. Willa It means the world to me! We laugh a lot. Muriel I ve found out a lot about Tasmania. I love to hear the interesting stories. Aline I find it very interesting. I enjoy coming, get fed well and I like meeting all these people. Cynthia Nice bunch of people. It gives my wife time to do other things. Jos Everything is beautiful. This is the best thing I have done in years. Peggy I love the people and the good times we have. Pam I like it. It is good for me. They are wonderful people. Gladys A while back I was sick in hospital. One day I received a card from Manor Gardens. It was tremendously uplifting and psychologically a real boost to get me back on the road to recovery. These are the benefits of being in the club a big thank you to the club! Kevin 1

4 Nothing on the telly Read the papers too No one here to talk to Nothing much to do Let me tell a secret I found some time ago A place called Manor Gardens Its somewhere you should go Happy friendly people Staff and members too You ll have a ball believe me So come and join us do. Bertha 2

5 Rights and responsibilities As a person using CHSP Services you have a number of rights. Manor Gardens Club recognises your right to: Be treated with respect and courtesy. Be informed and to be consulted on all aspects of the service available to you. Be part of decisions made about the services provided to you. Receive good quality services. Privacy and confidentiality, and to access all personal information kept about you by our service. Have another person of your choice support you and advocate on your behalf. Have your comments valued and to make a complaint if you are not happy with the services you receive. Further details are outlined in the: Rights and Responsibilities for CHSP Program Service Users Brochure. Refusal of services by client You have the right to refuse services. The decision will not prejudice access to services provided by Manor Gardens Club in the future. Please discuss with coordinator as other services may be appropriate for your needs. 3

6 Welcome to the club A purpose built day centre, situated in an ordinary suburban street that offers experienced care, in a comfortable home environment. We offer our members the warmth and companionship of daily family living, while providing comfort and support to the carer. Our outings program provides the opportunity to explore places of interest in the Hobart area and enjoy a meal with friends. 4

7 What is Day Respite Care? Day respite care is provided in a day centre and is designed to give carers a regular day break from their caring role. It aims to foster a partnership of care between family, community and other service providers, enabling the carer to have a little time for themselves to run errands, attend meetings or simply to enjoy some personal time at home. Chances are, the person being cared for will also enjoy a regular break. What is Social Support? Social support is about providing regular opportunities for social interaction thereby fostering friendships, a feeling of belonging and self worth. Social support is provided through group interaction and participation in a variety of activities. 5

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9 Advocacy You are entitled to involve an advocate of your choice in your dealings with service providers and Government departments. This may be a family member, friend or a professional advocate from the Tasmania Advocacy Service (Phone ). The role of an advocate is to stand alongside a client and support them to resolve their concerns or to speak on their behalf in representing their choices. Advocacy is about working with clients and service providers alike to achieve an outcome that maintains the clients rights and quality of life as a valued member of the community. Manor Gardens Club strongly supports the service provided by advocates and invites you to view it s procedures on Advocacy and other relevant issues including Complaints, Confidentiality and Health & Safety. 7

10 Who can come to the club? The club is open to members of the Kingborough Municipality who are over the age of 65yrs who are socially isolated or have a diagnosis of dementia. A centre based program is run every day except Sunday and public holidays and offers a variety of activities including light exercises, concerts, guest speakers, games, craft and singalongs. The outings program runs every Monday, Tuesday and second Friday excluding public holidays. Outings include visiting places of interest in the Hobart area, lunch at cafes, pubs and restaurants, picnics, BBQ s and lots of fun, laughter and companionship. How to join the club? Referrals may be made through a wide range of people such as medical practitioners, health care professionals, community workers, My Aged Care, relatives, friends or self. After referrals are received, a home and/or centre visit is arranged with My Aged Care to meet the prospective member and carer. In consultation with the potential member and/or carer the level of care required whilst at the day centre is discussed and individual needs and interests are noted. All information is treated in confidence and only shared with My Aged Care and the Manor Gardens Staff. A referral form will also need to be completed by a medical practitioner. Arrangements for attendance at the Club may then be organised. 8

11 How is the club staffed? The staff at the Club have all been specially chosen for their relevant experience, expertise and knowledge. To ensure the smooth running of the Club the staff members are all very flexible in their roles and between them undertake a variety of tasks. Volunteers are very much a part of the team and are carefully selected and trained to work with the staff. 9

12 Privacy and confidentiality Manor Gardens is required to collect and record some of your personal information, so we can provide the best care for our clients. Release of information A consent form to obtain and release this information will be required to be signed by our service. In some instances this information may need to be shared with other relevant organisations or individuals. These may include: Medical professionals e.g.: doctors, specialists. Emergency Services e.g.; ambulance officers. Legal representatives when required by law. Community Home Support Program (CHSP) personnel. Other relevant health professionals e.g.; respite centres, Alzheimer s Australia Tasmania Commonwealth Government data collection. All staff and volunteers are required to sign a confidentiality agreement. If you wish, you are able to access your personal information held by Manor Gardens Club. All documents are locked in a filing cabinet, and only accessed by staff. Please contact the Coordinator if you have any questions about these processes. 10

13 Suggestions and complaints You will find the staff friendly, approachable and dedicated to providing a quality service that meets your needs but nobody is perfect, so we are always looking for suggestions to improve the service for our carers and members. Suggestions for improvements may be given directly to the staff. Likewise, although we hope there will not be serious complaints, it is important that you should feel free to air them with the staff member concerned or the Coordinator, without fear of losing services. If you do not feel comfortable doing this or feel dissatisfied with the response to a complaint, then the matter may be taken up with: Daniel Smee Manager Community Services Kingborough Council Telephone: (03) If you still remain dissatisfied or do not wish to take the matter up with the Council, then you may wish to contact the Aged Care Complaints Scheme. Toll Free Number

14 Is transport available? Transport may be provided to and from the Club in our own bus, if travel time allows. The Coordinator will discuss transport arrangements with you at the initial interview. All staff are qualified to drive the bus and the driver is at all times accompanied by a staff person or experienced volunteer. Some carers take advantage of the maximum amount of hours by using their own transport. Cancellation of bookings If a cancellation is required, please inform the staff as soon as possible to enable cooking and transport arrangements to be adjusted. 12

15 How is the club funded? Manor Gardens Club was established in 1996 through a community initiative by the Kingston Rotary Club, under the auspices of Kingborough Council with ongoing funding from the Community Home Support Program (CHSP). A daily attendance fee is charged and will vary depending on the arrangements. This includes: $2.00 CHSP Day Centre fee. $8.00 for a hot 2 course lunch (main meal and dessert and a glass of wine, if desired). Morning and afternoon tea are also provided (home made savouries, sandwiches and cakes). $6.00 round trip, to and from the day centre, in the Centre bus. Special outings away from the Club will incur an occasional extra cost. Additional $4.00 charge for the outings program. (Transport costs are based on the current fee charged by the CHSP Community Transport service). No service is denied by the inability to pay so please inform the Coordinator if you have any concerns in this area. 13

16 Carer Support The Club offers support, information and counselling to the carer. Carer support on a group level is available through the Dementia and Alzheimer s Association. A carers support group is held monthly at 1.30pm. We will provide activities for your loved one while you attend the meeting. The Club also has a range of useful resources e.g. books, brochures, videos and written handouts to further assist in providing information and support to the carer. Of course it is not possible to provide in a small handbook everything that you might want to know, so please feel free to ask. 14

17 What do members need to bring for a day? Here is a checklist of items that may be required: Extra clothing - coats, jackets, hats, gloves, sun hats. (A change of clothing may be left at the Club if this is required). Walking aids eg., walking sticks. Personal items eg., cigarettes, glasses, hearing aids, dentures. NB. Smoking is not permitted inside the Club or bus. Things to do or share with others eg., photographs, knitting, reading material, videos, music records or cassettes. Any items for continence care eg., pads, change of clothes. Any medication required to be taken during the day. 15

18 What do we do with our day? Our main objective for members is to provide enjoyment, relaxation, stimulation and friendship. Preservation of daily living skills through Club activities relevant to age, gender, culture, abilities and interests are of particular importance. Consideration and interest is also given to differing customs and spiritual beliefs. Members are supported and encouraged to share and pursue their previous skills and talents. All activities are nonthreatening and suitable for personal achievement. A wide range of activities are organised by the staff including home related tasks such as cooking, setting the table, sweeping, gardening. Mental stimulation through quizzes, reminiscing, group discussions, guest speakers, board games, cards. Social enjoyment through music, sing -a-longs, outings, barbeques, picnics, celebration of special events. Gentle, physical exercise through walks, dancing, bowls, quoits etc. Nutritious meals are provided, with special dietary needs catered for. The Club has a first aid room for members should they feel unwell or wish to lie down and there are also quiet areas for those who do not wish to participate in activities. 16

19 Services provided by the club The Club provides many services and can arrange others, but there are some things that it cannot do, and it is important that you know about both. What the club does provides: Day respite care for carers. Social support for members living alone. A variety of activities to encourage social interaction. Nutritious home cooked meals. Transport service for members, if time and distance permits. Safe, secure environment with enclosed garden. Support and counselling for carers, family and friends. Periodical newsletter. Referral to relevant community services, when required. Please refer to the enclosed leaflet on Community Services for more information on key support services. 17

20 What the club cannot do and does not do Provide respite care/social support on Public Holidays. Provide nursing home level of care, i.e. members are required to eat unassisted and manage their personal care and hygiene independently or with minimal assistance from one staff person. Members are required to organise and self administer medication. Staff may give a verbal prompt if this is required. Members must be independently mobile or require the assistance of one staff person only. Transport people in wheelchairs. Totally prevent falls or accidents. Be responsible for valuables. 18