Questions & Answers to Mobile Ticketing

Transcription

1 s & s to Mobile Ticketing Question What is the advantage as compared to other mobile ticketing solutions? With which devices is it possible to purchase tickets via the PostBus App Where can I view the general Terms & Conditions? Where can I get answers to my questions if I don t find them in the FAQ s? Where can I download the App? General Questions Contrary to many other solutions, tickets for the majority of transport networks can be purchased with the same App. In particular, this is of interest to passengers who are underway in more than one public transport network. All devices with current Apple ios or Google Android systems can be used. For looking up timetables and purchasing tickets Internet access is however a must! Some features are only available with activated location detection. The general Terms & Conditions are included in the App and can also be called up on the PostBus Internet page. The general Terms & Conditions are to be viewed as an addition to the general business terms of each individual transport network and relevant fare regulations. You have the possibility of addressing your questions to with a contact form. Your questions will then be forwarded to the office responsible so that you receive an answer ASAP. APP The App is available for download at the Google Play Store and the App Store (Apple). The App is free of charge. Is there a charge for the App? For which operating systems is the App available? The App is available for the operating systems ios (from 7) and Android (from 4). How do I get the ticket I need as fast as possible (1)? In the App there are three ways of getting a ticket. Fast selection: After you have selected the stop from which to depart, local tickets from this stop will be shown. These are usually short stretches, local fares or 1-2 Zone tickets. Please note, that with this choice you must know yourself the valid ticket area of your destination and make the choice of your ticket accordingly. FAQ-En, Edition Seite 1 von 5

2 How do I get the ticket I need as fast as possible (2)? With the timetable: You want to travel from A to B and make a timetable enquiry to view the length and time of your intended journey. From the options proposed, you then make your choice and the right ticket will automatically be shown. Searching in long lists with countless possibilities is no longer necessary. 1. Timetable enquiry 2. Trip selection 3. Ticket purchase Purchase another ticket: As soon as you have purchased a ticket, using the button Buy again the sales process for another ticket begins: FAQ-En, Edition Seite 2 von 5

3 Can I save favourites and settings in the App? Can I buy tickets in advance? How can I influence the valid start of a ticket? Yes, data for purchases are stored in the App. Thus, for example, use of a Half-fare Card is stored as default value if this has been selected to purchase tickets. Yes! But only up to 48 hours before commencing the trip for which you have purchased the ticket. Timetable enquiries can of course be made for journeys a lot further ahead, but no ticket sales are possible for such connections. On purchasing tickets via fast selection are immediately valid. On selecting tickets with the timetable, validity begins by default at exactly the time of your departure as shown on the timetable. But you have the option in both cases of altering the valid start of your ticket via Ticket Options by clicking on the Valid from field. Can I purchase several tickets at the same time? How do I get a receipt for purchased tickets? Why do I have to register in order to be able to use the ticket shops? Yes, it s possible to purchase tickets for people traveling with you. However, in this case, you must complete the journey together. Following each ticket purchase you will receive a receipt in the form of sent to the address you provided at the time of registering. Registration Tickets you purchase are stored on a central server in order to be able to provide support in the case of problems; we therefore need your contact details to be able to get in touch. In addition, sales receipts for tickets purchased can be sent via to the address you provide. Ticket Range Which tickets are available? In future, tickets for the majority of public transport networks will be available for purchase via the PostBus App. Introduction of this service takes place in steps. In a first step, tickets for the networks A-Welle, Frimobil, Libero, Mobilis, Ostwind, Passepartout and TNW are available. The remaining integrated fare networks should be in operation between August and December ZVV tickets can unfortunately not be obtained with the App (these tickets can however be directly purchased through Can I buy tickets for long-distance transport routes? Currently, unfortunately no, but PB aims to sell such tickets by The time depends on the commencement of DV control elements on the public transport platform. FAQ-En, Edition Seite 3 von 5

4 Ticket Range Is an expansion of the ticket assortment planned? Yes, in a next step, possibilities for multi-trip-cards and direct transport tickets will be examined. Do the same prices apply to Mobile Tickets as compared, for example, to tickets purchased from ticket machines? Yes, prices are exactly the same. No surcharge is made on purchasing Mobile Tickets. Payment Which payments methods are available to me? The following payment methods are currently available: Credit card (Visa, MasterCard) Debit card (PostFinance-Card) Starting in summer (July-August) TWINT payment solutions should also be integrated in the APP as possible method of payment. Who is behind the TWINT payment method? TWINT is a PostFinance subsidiary. PostFinance founded the subsidiary to meet growing needs of Mobile Payment options. Additional information on the company is found at Do I have to register to carry out payments? Yes, a one-time registration is necessary in order to make payments. You can, however, change your method of payment whenever you wish. Are the different payment methods all safe? The payment options are subject to several rigorous IT security and penetration tests by the Post. From these tests the safety of each payment method can be guaranteed. Do extra charges apply for payment? No, there is no extra charge in the way of fees made for payment. Validity & Controlling How long are the tickets valid? The validity of a ticket depends on the fare regulations of each individual integrated transport company. How is the controlling of tickets carried out? You see yourself, at the top of the ticket on an icon with additional text, whether your ticket is not yet valid, is currently valid, or has already expired. The area of validity is viewed in real-time on the ticket. At the bottom of the screen you see four lines of a numbered code, followed by shorter, one-line code. This area serves as a guide for staff members controlling the validity of the electronic ticket. The control area is highlighted in different colours according to the ticket status: Orange in the case of tickets not yet valid Green in the case of currently valid tickets Red in the case of expired tickets The following screen prints show how each relevant status appears. Not yet valid Valid Expired FAQ-En, Edition Seite 4 von 5

5 Validity & Controlling Do I have to be online to control tickets? No! On purchasing a ticket it is automatically saved on your device. In the case of a control your ticket can therefore be seen without being online. Do I have to ensure that my smart phone is sufficiently Yes, in the case a ticket cannot be checked for its validity the charged? Travel without a valid ticket rule applies. Where is my ticket saved? During the entire sales process you need to be online. On completion of the transaction the ticket is then automatically stored on your device - meaning, it can be viewed without the necessity to be online. This also means that you should travel with the device used to purchase the ticket and on which the ticket is stored. Issued by & Information office PostBus Switzerland Ltd Belpstrasse Bern FAQ-En, Edition Seite 5 von 5