SERVICE PRESENT SER VICE PRESENT TION August, 2009

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1 SERVICE PRESENTATION August,

2 Our Company Corporate Leisure Incentives Tailored Solutions Events & Congress Incoming 2

3 Our Company With over 80 years of work, we evolve with market needs and our customers, from the maritime transport of cargo and passengers to become one of the most important tourism companies in travel, events and cargo. Lloyd Transatlántico has the experience, human resources and technology to satisfy all your requirements when traveling. Offering its clients a strategic thinking consulting that never loses sight of its two main objectives: QUALITY AND EXCELLENCE IN SERVICE.. 3

4 Team Lloyd Mario Cavasotto Manager age Cdr. Santiaggo LIzzoli Cdra. Marcela Sanz Fabian Anselmi Pablo Anachure Maria Rosa Ali Marcelo Agostino Diego Seijas Mariano Agostino Sabina Scharmann Cecilia Busti Jose Luis Troncoso Veronica Baron Liliana Caluch Carlos Gatti Marisa Roccatagliata Erica Campos Oscar Escobedo Claudio Cuzzola 4

5 Advantages Booking Systems Through our reservation system AMADEUS we operate the following services: Airline booking: International and domestic Booking hotels in our country and abroad Car Rental, automatic booking in major cities worldwide. Insurance Travel assistance insurance with medical coverage, legal and loss of baggage. Documentation Delivery of travel documents - tickets, vouchers, - at home, 24 hours. Credit Cards Transactions with corporate credit cards Corporate Policy Neat corporate policy compliance and traveler profiles. 5

6 Reports Preparation and presentation of corporate reports ADVANTAGES Advice A comprehensive database to advise on the documents and paperwork required for foreign travel. Airport Assistance Our own staff located in Terminal A of the Ezeiza International Airport, meeting all the needs of tourism services that passengers require, inside and outside the country, such as: Incoming Last Minute Ticket / Ticket Sales Personalized Check In VIP Services / Salon g Reservations of hotels in Argentina and the world Car rentals and bus bookings City Tours Package holidays Groups & Events Travel assistance service Travel agency. 6

7 CORPORATE DEPARTMENT Lloyd Transatlántico is a professional organization dedicated to providing complete travel services. The company has well-developed areas: a Central Ticket Reservations and National and International Hotel and Land Services, where we have over 8000 hotels in cities in Argentina and International level offering from small independent hotels to the best international resorts. Lloyd Transatlántico identify their needs and formulate a creative solution to every challenge that arises. Through a proactive Account Management it can negotiate the best deals for your company with the most appropriate suppliers (airlines, hotels, car), generating higher corporate profits. 24 hour Traveller Assist. Our emergency service provides answers and solutions to any unexpected events 365 days a year, 24 hours ( )

8 HOLIDAY DEPARTMENT / PARTICULARS Incoming We like to delight our clients with the offer of the best places in Argentina. Our network of contacts around the country will ensure an absolutely unforgettable stay. Our holiday department has been created for you to carry out the planned trip - in Argentina or anywhere in the world. We provide you with the tickets, transfers, hotels, car rentals and access to entertainment, events and museums you chose. Our specialists advise and resolve all those little details so important on a trip. As an extra service we will solve the processing of the necessary travel documentation. Trust only the company that is capable of providing all travel services our guests expect with the most efficient warmth. 8

9 CONGRESS & EVENTS The experience and professionalism of our staff let us design and implement special programs for incentive travel, training, trade missions, business meetings, conventions and congresses. Groups Assistance - Planning and organization - Creativity in selecting the destination - Attention to detail - Cost efficiency -Activities according to each group -Equipment 9

10 INCOMING Our Staff consists of a highly qualified team with more than 80 years of experience, educational background, multilingual, and a profound and updated knowledge of hotels, tourist destinations and adventure travel conventional. Our guides and staff will provide a successful journey. 10

11 CONTACT Customers can contact the travel consultants of LLOYD and send their requirements at any time of day, with the following advantages: shortcut communication that reduces the waiting time on the phone and minimize communication errors. On-line assistance: You can also access the website for information on market developments, products and services, as well as offers during the year. We make available, trade references and a list of our clients in case you prefer it.

12 We are here to serve you Leisure Department Corporate Service Department Marcelo Agostino Diego Seijas Mariano Agostino Sabina Scharmann Events and Congress Department Liliana Caluch Carlos Gatti Marisa Roccatagliata Cecilia Busti Jose Luis Troncoso Veronica Baron Manager Mario Cavasotto Mendoza Office Erica Campos Oscar Escobedo Florida 910 5to Piso Lineas Rotativas: as Info: Administration & Finance Santiago LIzzoli Fabian Anselmi Pablo Anachure Marcela Sanz Maria Rosa Ali Product Claudio Cuzzola 12

13 Some of Our Clients 13

14 Thanks for your attention