GE Security Sound and Communications PRELIMINARY COPY: 2/14/2006 TELLIGENCE. planning guide

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1 GE Security Sound and Communications PRELIMINARY COPY: 2/14/2006 TELLIGENCE planning guide

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3 NOTICE To ensure the performance of our products and systems, we may occasionally make technological changes and updates. Therefore, the model number suffixes (A, B, C, etc.) listed in the manual or in the drawings may not always match the model you are using. Unless specifically noted, this will not affect the product or its installation, operation, or service. COPYRIGHT NOTICE This manual, as well as the hardware and software described in it, is furnished under license and may only be used or copied in accordance with the terms of such license. Except as permitted by such license, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior written permission of GE Security. The information in this manual is furnished for informational use only, is subject to change without notice and should not be construed as a commitment by GE Security. GE Security assumes no responsibility or liability for any errors or inaccuracies that may appear in this book. CONTACT US Main Telephone: (630) Technical Support Group: (800) Literature Coordinator: (800) Order Entry Fax: (800) Web Site: HIPAA DISCLAIMER All examples of patient information in this document are fictitious. Any resemblance to a real patient or facility is purely coincidental. The owners and users of this product are solely responsible for complying with all applicable patient information laws. The users, by their use of this product, agree to indemnify the manufacturer and/or seller of this product against all claims, litigation, and suits filed for patient information violations.

4 Regulatory Issues Telligence units will be UL/cUL Listed to both US and Canadian requirements. The products will also comply with the emissions rules of the Federal Communications Commission (FCC) and Industry Canada. Check with local and state codes for the required regulations in your area. The Telligence System has been designed and pre-tested under standardized testing conditions to not react to ESD phenomena. The supplemental equipment that can be added to this system may be separately Listed per any of the following standards or categories: UL 114 Office Appliances and Business Equipment UL 478 Electronic Data Processing Equipment UL 1950 Information Technology Equipment including Electrical Business Equipment UL Information Technology Equipment UL 544 Medical and Dental Equipment UL Medical Electrical Equipment UL 217 Single and Multiple Station Smoke Alarms UL 268 Smoke Detectors for Fire Protective Signaling Systems UL 1778 Uninterruptible Power Supply Equipment It will be possible to connect the Telligence System only to supervised smoke detectors and fire alarm systems. Any fire alarm signal annunciated by the Telligence System is considered supplemental only. The Telligence System is not, and shall not be considered, a primary fire alarm system.

5 FCC Compliance Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. WARNING! Changes or modifications not expressly approved by GE Security could void the user s authority to operate the equipment. Industry Canada Compliance Statement This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada. Cet appariel numerique respecte les limites de bruits radioelectriques applicable aux appareils numeriques de Classe A prescrites dans la norme sur le materiel bouiller: Appareils Numeriques, NMB-003 edictee par le ministre Industrie Canada.

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7 DOCUMENT CORRECTION FORM Operating, installing, or servicing a product is difficult without accurate documentation. Please help us ensure that you get the best performance from your GE Security - Sound and Communications product by completing this form if you encounter any problems, or if you have any suggestions for the manual. Please provide the following optional information so we can contact you if we need more feedback. Your Name Company Name Phone Number Address City State Zip IMPORTANT Include the manual s document number found in the lower right corner of the front cover. Instructions ( ) 1. Explain below how the manual should be changed, or describe the problems you encountered. 2. Use the back of this form for additional corrections or comments. 3. Mail or FAX this form (with a photocopy of the pages in question, if possible) to the address/fax number on the back of the form. To mail, tri-fold this form so the address is visible. Corrections Page # Description Page # Description Page # Description Page # Description (05)

8 Corrections Page # Description Page # Description Page # Description Page # Description Page # Description Please FAX (630) , or mail this form (tri-folded so the address below is visible). GE Security Sound and Communications Technical Writing Group Diehl Rd, Suite 200 Warrenville, IL 60555

9 Table of Contents CHAPTER 1 OVERVIEW Introduction Telligence Architecture Typical Telligence Environments Low, Mid, and High-End Systems System Levels Telligence Configuration Charts Glossary CHAPTER 2 ROOMS AND LIGHTS Typical Room Setups Patient Rooms What do patient stations do? Where do they go? What models are available? What buttons do the stations have? How many are needed? What other items are required? Staff Rooms What do staff/duty stations do? Where do they go? What models are available? What buttons do the stations have? How many are needed? What other items are required? Other Rooms Call Cord Stations What do call cord stations do? Where do they go? Telligence Planning Guide i

10 Table of Contents PRELIMINARY COPY: 2/14/2006 How many are needed? What other items are required? Call Stations with Inputs What do call stations with inputs do? Where do they go? What buttons do they have? How many are needed? What other items are required? Call Stations with Relays What do call stations with relays do? Where do they go? What buttons do they have? How many are needed? What other items are required? Room Options Call Cords What do they do? Where do they go? What models are available? How many are needed? Pillow Speakers What do they do? Where do they go? What models are available? How many are needed? What other items are required? Light Controllers What do they do? Where do they go? What models are available? How many are needed? What other items are required? ii Telligence Planning Guide

11 Table of Contents Electronic Bed Receptacles What do they do? Where do they go? How many are needed? What other items are required? Presence Stations What do they do? Where do they go? What buttons do they have? How many are needed? What other items are required? Lavatory Stations What do they do? Where do they go? What are linked call buttons? What buttons do they have? How many are needed? What other items are required? Code Blue Stations What do they do? Where do they go? What buttons do they have? How many are needed? What other items are required? Staff Emergency Stations What do they do? Where do they go? What buttons do they have? How many are needed? What other items are required? Telligence Planning Guide iii

12 Table of Contents PRELIMINARY COPY: 2/14/2006 Auxiliary Input Stations What do they do? Where do they go? What buttons do they have? What models are available? How many are needed? What other items are required? Remote Cancel Stations What do they do? Where do they go? What buttons do they have? How many are needed? What other items are required? Relays for External Device Control What do they do? Where do they go? Which stations have them? What other items are required? Adapter Plates What do they do? Where do they go? What models are available? How many are needed? Smoke Detectors Which station has a smoke input? Where does this station go? How many are needed? What other items are required? Custom Button Label Kits Pull Cord Kits Available Call Priorities iv Telligence Planning Guide

13 Table of Contents Dome Lights What do they do? Where do they go? What models are available? Corridor Lights Zone Lights Supervisory Lights Passive Dome Lights How many are needed? What other items are required? CHAPTER 3 NURSES STATIONS Staff Consoles What do they do? Where do they go? How many are needed? What other items are required? A note on system supervision Annunciators What do they do? Where do they go? How many are needed? What items are required? Nurses Station Options Headsets What do they do? Where do they go? What models are available? How many are needed? Telligence Planning Guide v

14 Table of Contents PRELIMINARY COPY: 2/14/2006 Software Applications What do they do? Where do they go? How many are needed? What other items are required? CHAPTER 4 SYSTEM INFRASTRUCTURE Introduction Network Requirements Telligence PowerSwitches What do they do? Where do they go? How many are needed? What other items are required? Telligence Station Gateways What do they do? Where do they go? How many are needed? What other items are required? Telligence Bridge When is it needed? What does it do? A note on the Telligence Database Where does it go? Telligence Configuration Tool When is it needed? What does it do? Where does it go? vi Telligence Planning Guide

15 Table of Contents Telligence Preconfiguration Tool When is it needed? What does it do? Where does it go? Power Supplies What models are available? Where do they go? How many are needed? What other items are required? System Options Telephones What function does this option add? What items are required? Where does it go? How many are needed? What configuration is required? Pocket Paging What function does this option add? What items are required? What configuration is required? Wireless Handsets What function does this option add? What items are required? What configuration is required? Infrared Location What function does this option add? What items are required? What configuration is required? Activity Reporting What function does this option add? What items are required? Telligence Planning Guide vii

16 Table of Contents PRELIMINARY COPY: 2/14/2006 HL7 ADT Interface What function does this option add? What items are required? CHAPTER 5 SYSTEM CABLING Planning Cable for the System Estimating Cable Sizing Cable Terminating Cable Sizing Conduit CHAPTER 6 BACKBOXES Backbox Requirements APPENDIX A SYSTEM CAPACITIES APPENDIX B RELATED DOCUMENTATION APPENDIX C PROCARE INTERFACES AND UPGRADES viii Telligence Planning Guide

17 Table of Contents APPENDIX D FOLDOUT DRAWINGS Telligence Basic Block Diagram Telligence Enhanced Block Diagram Telligence Component Layout Telligence Cabling Plan Station Configuration Options Telligence Planning Guide ix

18 Table of Contents PRELIMINARY COPY: 2/14/2006 FIGURES Figure 1: One Room with Two Corridor Lights Figure 2: Two Rooms Sharing One Corridor Light Figure 3: Telligence System Levels Figure 4: Dual Smart Patient Station (with BedConnect) Showing Default Buttons Figure 5: Dual Smart Patient Station with Privacy Button Figure 6: Dual Smart Patient Station with Assist Button Only Figure 7: Smart Staff/Duty Station Showing Default Buttons Figure 8: Call Station with Input Figure 9: Call Station with Relay Figure 10: Room Options Figure 11: Presence Station Figure 12: Presence Station Configured as a Two-Level Lavatory Station Figure 13: Lavatory Station Figure 14: Code Blue Station Figure 15: Staff Emergency Station Figure 16: Isolated Auxiliary Station Figure 17: Remote Cancel Station Figure 18: The HC-CL4 Dome Light with Four Sections Figure 19: Telligence Networks Figure 20: Layering Telligence PowerSwitches Figure 21: Three Telligence Systems Sharing One Telligence Bridge Figure 22: Three Telligence Systems with Three Telligence Bridges Figure 23: Using Emergin to Integrate Wireless Handsets Figure 24: Basic System Wiring x Telligence Planning Guide

19 Table of Contents TABLES Table 1: Required Items for Smart Patient Stations Table 2: Required Items for Smart Staff/Duty Stations Table 3: Required Items for Call Cord Stations Table 4: Required Items for Call Stations with Inputs Table 5: Required Items for Call Stations with Relays Table 6: Call Cords for Normal Environments Table 7: Call Cords for Oxygen-Rich Environments Table 8: Available Pillow Speaker Models Table 9: Light Controller Manufacturers Table 10: Required Items for Light Controllers Table 11: Required Items for Bed Receptacles Table 12: Required Items for Presence Stations Table 13: Required Items for Lavatory Stations Table 14: Required Items for Code Blue Stations Table 15: Required Items for Staff Emergency Stations Table 16: Required Items for Auxiliary Input Stations Table 17: Required Items for Remote Cancel Stations Table 18: Required Items for Relays Table 19: Adapter Plate Kits Table 20: Required Items for Call Stations Wired to Smoke Detectors Table 21: Available Call Priorities Table 22: Required Items for Dome Lights Table 23: Required Items for Staff Consoles Table 24: Required Items for the Annunciators Table 25: Required Items for Telligence PowerSwitches Table 26: Required Items for Telligence Station Gateways Table 27: Required Items for the Telephone Gateway Table 28: Required Items for Pocket Paging Table 29: Required Items for Wireless Handsets Table 30: Required Items for IR Location Telligence Planning Guide xi

20 Table of Contents PRELIMINARY COPY: 2/14/2006 Table 31: Required Items for Activity Reporting Table 32: Required Items for HL7 ADT Interface Table 33: Maximum Distances for Various Wire Gauges Table 34: Required Backboxes Telligence, Telligence Station Gateway, Telligence PowerSwitch, BedConnect, DuraPin, ColorTouch, NiteLite, and Infinity are trademarks of GE Security. All other trademarks are the property of their respective owners. xii Telligence Planning Guide

21 Overview Chapter1 Introduction Telligence is a flexible, highly powerful nurse call communications system with the following features: Scalable, flexible system design You can design it to meet any customer needs. Distributed network-centric (IP-based) platform Since the system intelligence is spread across the system, there can be no single point of failure. Simplified wiring CAT5 (minimum) cabling is used for all data and voice communications to smart stations. Peripheral stations require only a single pair of wires. Easily configurable All functions are configured via a laptop or personal computer connected to the Telligence LAN (Local Area Network). At its simplest, the system consists of a Telligence PowerSwitch, a Telligence Station Gateway, a staff console, patient stations, and corridor lights so that patients can place calls from their rooms and staff can answer them at the staff console. See the basic system block diagram on page 99. At its most sophisticated, the system can include several enhancements to expand its capabilities: Computers with supplemental software can accompany the staff consoles, to increase staff members flexibility in answering calls, paging and locating staff members, and performing staff assignments. Annunciators can be added to provide remote display of patient calls. A telephone gateway can be added so that staff members can answer patient calls using standard facility telephones. Wireless handsets can be added so that patient calls can be directly routed to their assigned staff members. Pocket paging can be added to notify staff members of patient calls via their radio pagers. See the enhanced block diagram on page 101. This planning guide explains all of these options. It starts with the hardware, working its way from the rooms back to the Telligence infrastructure. It then explains the software options. It then ends with the power, cabling, and backbox requirements. The appendixes provide a quick reference sheet of Telligence capacities, a list of related GE Security documentation, and the foldout drawings referenced throughout this document. Telligence Planning Guide 1

22 Introduction PRELIMINARY COPY: 2/14/2006 Telligence Architecture Telligence is based on a distributed, network-centric, IP-based architecture. The system s intelligence is decentralized and spread across several components: IP devices staff consoles, annunciators, and Telligence Station Gateways Non-IP devices dome lights and smart stations with audio capability, such as the patient and staff/duty stations Peripheral devices non-audio stations such as code blue and lavatory stations Telligence uses an IP data backbone and standard network wiring topology to handle nurse call data and voice traffic. The system follows Voice over IP (VoIP) standards to allow full-duplex voice communication with smart stations. Corridor lights serve as the point of connection between the stations and the Telligence LAN; all smart and peripheral stations must connect to a corridor light. Each corridor light receives data, voice and power from the Telligence LAN via CAT5 (minimum) cable and a wire pair. From each corridor light, CAT5 (minimum) cable is used to provide data, voice, and power to its smart stations, and a wire pair (CAT5 or any existing wiring) is used to provide data and power to its peripheral stations. See Figure 24 on page 85. As a general rule, each room has its own corridor light, all stations within the room are connected to that light, and all of those stations are configured with the same room number. However, other variations are possible through creative configuration. For example, if a room requires more stations than a single corridor light can handle, a second corridor light can be installed at the room, the extra stations can be wired to that light, and they can all be configured with the same room number as the stations that are wired to the first corridor light. See Figure 1 on page 3. As a second example, if a room does not require its own corridor light (e.g., a staff lounge), the staff/duty station in that room can be wired to a neighboring room s corridor light, but the staff/duty station can still be configured with a separate room number. The shared corridor light can also be configured so that it does not illuminate for calls placed from the staff/duty station. See Figure 2 on page 4. See the rest of this document for details on system components, system capacities, cabling, and so on. 2 Telligence Planning Guide

23 Introduction From Previous Room/Light From Previous Room/Light CAT5 & Power Pair B B B B CAT5 CAT5 CAT5 & Power Pair I O R Signature Pair R I O CAT5 & Power Pair CAT5 & Power Pair To Next Room/Light CAT5 CAT5 L To Next Room/Light B B B B B L Smart Patient Station HC-PSTNx Lavatory Station HC-PP2-LAV Corridor/Zone Light HC-CLx Figure 1: One Room with Two Corridor Lights Telligence Planning Guide 3

24 Introduction PRELIMINARY COPY: 2/14/2006 From Previous Room/Light CAT5 & Power Pair I R O CAT5 & Power Pair To Next Room/Light CAT5 D Signature Pair B L Patient Room Staff Work Room B L Smart Patient Station HC-PSTNx Lavatory Station HC-PP2-LAV Corridor/Zone Light HC-CLx D Smart Staff/Duty Station HC-DUTY Figure 2: Two Rooms Sharing One Corridor Light 4 Telligence Planning Guide

25 Introduction Typical Telligence Environments Telligence will typically be installed in acute care facilities (i.e., hospitals), but can also be installed in other types of environments, including: Long-term care facilities Assisted living facilities Outpatient clinics Surgical centers Rural hospitals See the following section on low, mid, and high-end systems. Low, Mid, and High-End Systems Telligence is a scalable system that allows you to mix and match features to meet a particular facility s needs. It will usually fall into one of three general categories: Low-end system (visual only): In a low-end system, the call devices (call cords or peripheral stations) generate tones, light corridor lights in the hallways, and annunciate at the nurses station. There is no voice communication between the patient or resident and the caregiver. The call is canceled at the point of origin. This kind of system is common in long term care or assisted living facilities. Mid-range system (visual and audio): A mid-range system adds two-way voice communication between the patient or resident and the caregiver. The calling station, which has a speaker and microphone, also includes a pillow speaker that allows the caller to place a call from a bed or chair and listen to a caregiver s response through the pillow speaker instead of through the patient station on the wall. The call is answered from a staff console at the nurses station by a unit secretary or by another staff member such as an aide or a nurse. Depending on the type of call, it may be canceled from the staff console or it may be answered at the caller s room. Mid-range systems are common in long term care facilities and acute care hospitals. High-end system (visual and audio, plus enhancements): A high-end system adds the means to send calls directly to wireless handsets and pocket pagers carried by staff members, to create performance reports based on the system s nurse call activity, to locate staff members via an IR location system, and to interface to the facility s Admissions, Discharge and Transfer (ADT) system so that additional patient information can be provided at the point of care. High-end systems are common in acute care hospitals. Telligence Planning Guide 5

26 Introduction PRELIMINARY COPY: 2/14/2006 System Levels The Telligence System is organized in several logical levels bed, room, duty area, nursing unit, and system. See the diagram below and the explanation that follows. System Nursing Unit Nursing Unit Duty Area Duty Area Room Room Room Room Bed Bed Bed Bed Bed Bed Bed Bed Duty Area Duty Area Room Room Room Room Bed Bed Bed Bed Bed Bed Bed Bed Figure 3: Telligence System Levels After all stations (or beds ) have been installed and wired to their corridor lights, they are assigned to room numbers. Multiple beds can be in the same room. Each room is assigned to a duty area. Duty areas are primarily used to define which rooms will be covered by each staff console, annunciator, and staff/duty station, and also by each patient station when it is in staff follow mode. Each duty area is assigned to a nursing unit. Nursing units are sets of duty areas that are grouped together, typically because their associated stations are physically in the same part of the facility (e.g., on the same wing or same floor). When the optional PC Connect applications are added to a Telligence System, the nursing units are used to define which parts of the facility each user will be able to view onscreen. The nursing units are grouped into a Telligence System. A Telligence System is defined by a LAN segment and is only limited by the number of IP devices it can support (currently 64) No audio can pass between Telligence Systems. No data can pass between Telligence Systems unless they share the same PC Connect host. This is the only way that multiple systems can be networked. 6 Telligence Planning Guide

27 Telligence Configuration Charts Telligence Configuration Charts When planning a Telligence System for a facility, you should have a copy of the Telligence Configuration Charts in front of you. These charts are intended to be discussed and filled out in cooperation with the system purchaser while you plan the system. You should also have a copy of the Telligence quotation tool (available on our web site at Glossary Term Smart Patient Station Smart Staff/Duty Station Staff Console Annunciator IP Device Peripheral Station Dome Light Bed Receptacle Telligence Station Gateway (TSG) Telligence PowerSwitch Definition A patient station that sends and receives data and audio over separate channels. A staff/duty station that sends and receives data and audio over separate channels. When in staff follow mode, it annunciates calls within its assigned duty areas. The primary device used by healthcare staff to communicate with patients and other staff members. It annunciates and answers calls from patient and staff/duty stations. It also signals alerts from healthcare equipment and devices connected to the Telligence System. The staff console sends and receives both data and voice over an IP network. A device similar to a staff console except wall-mounted. An annunciator is primarily used to display patient calls at locations other than the nurses station. A device with an IP port interface, such as the staff console, annunciator, or Telligence Station Gateway. A non-audio station such as the code blue, staff emergency, lavatory, presence, or remote call station. A device that visually indicates calls that have been placed. The color and flash rate indicate the call type and priority. Dome light is a generic term used to describe both corridor and zone lights. A device that provides an interface to a Hill-Rom or Stryker electronic bed. A device that provides a gateway between the IP network and up to 16 rooms (each having 1 patient station and 1 corridor light) or up to 40 devices (corridor lights, zone lights, supervisory lights, single and dual patient stations, and staff/duty stations). A device that forms the backbone of the Telligence LAN. All TSGs, staff consoles, and annunciators are connected to PowerSwitches. Telligence Planning Guide 7

28 Notes 8 Telligence Planning Guide

29 Rooms and Chapter2 Lights Typical Room Setups Various smart patient and staff/duty stations are available for use with Telligence. These stations are installed throughout the facility, and provide the primary means of audio communication between staff members and patients. There is a maximum of 512 smart patient and staff/duty stations per system, with a maximum of four smart stations per room (i.e., per corridor light). A single patient station supports one bed. A dual patient station supports two beds. The room may have any combination of single patient stations, dual patient stations, and staff/duty stations, as long as the number of smart stations wired to the room s corridor light does not exceed four. If the facility requires more than four smart stations in a room, a second corridor light can be installed outside the room, up to four more smart stations can be wired to that corridor light, and all of the stations can be configured with the same room number. There is also a maximum of 10 peripheral stations per room (i.e., per corridor light). Any combination of these stations can be installed, as long as the number of peripheral stations wired to the room s corridor light does not exceed 10. All Telligence stations, both smart and peripheral, have default buttons that place calls of default priorities. However, all of them can be customized with different buttons and different call priorities. This allows you to create virtually any type of station that may be required for a facility. For example, the standard lavatory station (shown on page 36) has only one call button. If a facility wants a lavatory station with two call buttons, to place two different types of calls, you can select a station with two call buttons and reconfigure it as a lavatory station. See Station Configuration Options on page 107 for a table showing the available stations, their default call priorities, and the other priorities that can be assigned to them. This table also shows which stations have pull cords and which stations have relays. The rest of this chapter describes the standard room setups that are frequently used in a healthcare facility, based on the intended use of the rooms. Other setups are also possible; the ones described here are merely the most commonly used. For assistance on other room setups, contact the GE Security Applications Engineering Group. Brief descriptions of the stations and accessories are included in this chapter; for detailed descriptions, refer to their respective catalog sheets. A complete list of catalog sheets can be found in Appendix B Related Documentation starting on page 93. Telligence Planning Guide 9

30 Patient Rooms PRELIMINARY COPY: 2/14/2006 Patient Rooms What do patient stations do? Patient stations enable patients to call the nurses station for assistance. A pillow speaker or call cord is plugged into the patient station to allow the patient to place calls. Staff members who are in a patient s room can also press the buttons on the patient station to place higher priority calls such as code blue and staff emergency calls. Each patient station provides the ability to place calls of four different priorities (three station buttons plus pillow speaker or call cord, as shown in Figure 4 on page 12). The 1/4-inch (0.64 cm) jacks on the front of the patient stations can be programmed to work with call cords or with auxiliary input devices (latching equipment only). Each patient station also contains a relay that can be used to activate an elapsed timer or a passive dome light. For detailed information on patient stations, see their catalog sheet. For more information on call cords and pillow speakers, see Call Cords on page 24 and Pillow Speakers on page 26. A patient station is typically associated with a lavatory station located in the patient s bathroom; see Lavatory Stations on page 35. Several options can be associated with a patient station, such as peripheral stations that place different call priorities, auxiliary input stations, light controllers, electronic beds, and presence stations. These are covered in the Room Options section starting on page 23. Where do they go? Patient stations are typically mounted in the headwalls, adjacent to the beds, to allow staff easy access to the controls. What models are available? There are three typical patient room setups: A private room is intended for a single patient. It is usually equipped with: One HC-PSTN1 Single Smart Patient Station, or One HC-PSTN1-BED Single Smart Patient Station with BedConnect A semi-private room is intended for two patients. It is usually equipped with: One HC-PSTN2 Dual Smart Patient Station, or One HC-PSTN2-BED Dual Smart Patient Station with BedConnect, or Two HC-PSTN1 Single Smart Patient Stations, or Two HC-PSTN1-BED Single Smart Patient Stations with BedConnect 10 Telligence Planning Guide

31 Patient Rooms A ward is intended for several patients. A four-patient ward can be equipped with: Two HC-PSTN2 Dual Smart Patient Stations, or Two HC-PSTN2-BED Dual Smart Patient Stations with BedConnect, or Four HC-PSTN1 Single Smart Patient Stations, or Four HC-PSTN1-BED Single Smart Patient Stations with BedConnect An eight-patient ward can be equipped with: Four HC-PSTN2 Dual Smart Patient Stations, or Four HC-PSTN2-BED Dual Smart Patient Stations with BedConnect The ward can also be equipped with any combination of single and dual stations, as long as the number of patient stations wired to that room s corridor light does not exceed four. Patient stations with the BedConnect feature are shown in the component layout on page 103. These stations have bed receptacles on the front of the station, for direct connection to electronic beds. The other patient stations do not. If an electronic bed will be used with a station that does not have the BedConnect feature, a bed receptacle must be hard wired to the back of the patient station and mounted on the wall. The electronic bed is then plugged into the bed receptacle. See Electronic Bed Receptacles on page 30. If patient stations with BedConnect receptacles are selected, GE Security recommends that a breakaway cable be ordered for each receptacle. This 3-foot (1 m) cable protects the receptacle from damage if the electronic bed is rolled out without being disconnected from the patient station. One end of the cable clamps to the BedConnect receptacle. The other end connects to the electronic bed. If the bed is moved, it disconnects from the breakaway cable instead of being pulled out of the station. Telligence Planning Guide 11

32 Patient Rooms PRELIMINARY COPY: 2/14/2006 What buttons do the stations have? The smart patient stations have four buttons. Each station is shipped with these default button labels installed: Places a staff emergency call Places a code blue call Cancels pending calls Places a staff normal call Figure 4: Dual Smart Patient Station (with BedConnect) Showing Default Buttons 12 Telligence Planning Guide

33 Patient Rooms However, additional button labels are also supplied with each patient station, in the form of strips that can be inserted into the station overlay. Figures 5 and 6 show the dual patient station with the alternative button strips inserted. The installer can insert these strips into the station and configure the station to place the call types indicated on the button labels. If the facility wants to create custom buttons with their own colors and text, a custom kit can be ordered. See Custom Button Label Kits on page 53. Also see Station Configuration Options on page 107. Places a staff emergency call Places a code blue call Cancels pending calls Activates privacy function Figure 5: Dual Smart Patient Station with Privacy Button Places a staff normal call Cancels pending calls Figure 6: Dual Smart Patient Station with Assist Button Only Telligence Planning Guide 13

34 Patient Rooms PRELIMINARY COPY: 2/14/2006 How many are needed? The number of patient stations required depends on the facility s layout and requirements. Work with the facility planners to determine this number. Keep in mind that there is a maximum of four patient stations per room (i.e., per corridor light). A room can contain a combination of single and dual patient stations. What other items are required? Each patient station requires the items shown below. Item Purpose Comments Backbox To mount the station See Chapter 6 for specifics. CAT5 (minimum) cable To wire the station See Chapter 5 for specifics. Pillow speaker or call cord HC-SS37-BID Bed Receptacle To enable the patient to call the nurses station To connect an electronic bed to the station A dual patient station should have two pillow speakers or call cords (one per bed). Only required if an electronic bed will be connected to a station that does not have a BedConnect receptacle on the front. Order one HC-SS37-BID per electronic bed. HC-BACABLE Pin Breakaway Cable To protect the BedConnect receptacle Recommended by GE Security. Only used on stations with BedConnect receptacles. One cable should be ordered for each receptacle. Corridor light To provide power, audio, and data to the station See Dome Lights on page 55. A corridor light can be shared by up to four smart stations. Table 1: Required Items for Smart Patient Stations 14 Telligence Planning Guide

35 Staff Rooms Staff Rooms What do staff/duty stations do? Staff/duty stations enable staff members to call the nurses station from their work areas. Each staff/duty station provides the ability to place calls of three different priorities (three station buttons, as shown in Figure 7 on page 16). These stations have a staff follow function that can be used to notify the staff of calls that have been placed from other stations by flashing an LED on the station and sounding a tone. The station can be configured to operate in one of three modes: Staff mode The staff follow function is always deactivated. Duty mode The staff follow function is always activated. Presence mode The staff follow function activates when staff presence is registered in that room, and deactivates when staff presence is removed from the room. Each staff/duty station also contains a relay that can be used to activate an elapsed timer or a passive dome light. For detailed information on the staff/duty station, see its catalog sheet. Several options can be added to a staff/duty station. These are covered in the Room Options section starting on page 23. Where do they go? Staff/duty stations are installed in non-patient rooms or areas in which staff members may be working, such as utility rooms, on-call rooms, medication rooms, nutrition rooms, linen rooms, staff lounges, or storage rooms. The stations are typically mounted near the doors so that staff can easily access the controls. Consult state or local health codes for required locations in your area. What models are available? A staff room is typically equipped with: An HC-DUTY Smart Staff/Duty Station Telligence Planning Guide 15

36 Staff Rooms PRELIMINARY COPY: 2/14/2006 What buttons do the stations have? The staff/duty station has four buttons. Each station is shipped with these default button labels installed: Places a staff emergency call Places a code blue call Cancels pending calls Places a staff normal call Figure 7: Smart Staff/Duty Station Showing Default Buttons However, three more sets of button labels are also supplied with each staff/duty station, in the form of strips that can be inserted into the station overlay. They are the same button strips provided with the patient stations. (See Figures 5 and 6 on page 13.) The installer can insert these alternative strips into the station and configure the station to place the call types indicated on the button labels. If the facility wants to create custom buttons with their own colors and text, a custom kit can be ordered. See Custom Button Label Kits on page 53. Also see Station Configuration Options on page Telligence Planning Guide

37 Staff Rooms How many are needed? The number of staff/duty stations required depends on the facility s layout and requirements, and on state or local health codes. Work with the facility planners to determine this number. Keep in mind that a maximum of four smart stations can be wired to a single corridor light. What other items are required? Each staff/duty station requires the items shown below. Item Purpose Comments Backbox To mount the station See Chapter 6 for specifics. CAT5 (minimum) cable To wire the station See Chapter 5 for specifics. Corridor light To provide power, audio, and data to the station See Dome Lights on page 55. A corridor light can be shared by up to four smart stations. If the customer does not want a corridor light outside the staff room, the staff/duty station can share a light with the nearest patient room. The staff/duty station can then be configured so that (a) it has a separate room number, and (b) it does not illuminate the corridor light when it places a call. Table 2: Required Items for Smart Staff/Duty Stations Telligence Planning Guide 17

38 Other Rooms PRELIMINARY COPY: 2/14/2006 Other Rooms A facility can have several rooms that are not categorized as patient rooms or staff rooms. These rooms may be used as exam rooms, treatment rooms (e.g., rooms used for dialysis treatments), or something else of that nature. These rooms may still require that a patient or staff member be able to call the nurses station. These rooms may be equipped with one of the peripheral stations described on the following pages. Call Cord Stations What do call cord stations do? An HC-CCSTN Single Call Cord Station is a peripheral station that accepts a call cord, thereby providing a patient with a means of placing a call. This station is shown in the component layout on page 103. A call cord station has no audio capability, therefore it cannot be used for audio communication with the nurses station. By default, it places a patient normal call, but it can be configured to place calls of other priorities instead. See Station Configuration Options on page 107. The call cord station can be a stand-alone station, meaning that it can be the sole station in a room, with its own room number and its own corridor light outside the room. It can also be located in a room with other stations (such as a patient station) and share a room number and corridor light with those stations. For detailed information on the call cord station, see its catalog sheet. For more information on call cords, see Call Cords on page 24. Where do they go? The call cord station is typically installed in exam rooms, recovery rooms, treatment rooms (e.g., rooms used for dialysis treatments), or other types of room in which patients are temporarily located. How many are needed? The number of call cord stations required depends on the facility s layout and requirements, and on local healthcare codes. Work with the facility planners to determine this number. 18 Telligence Planning Guide

39 Other Rooms What other items are required? Each call cord station requires the items shown below. Item Purpose Comments Backbox To mount the station See Chapter 6 for specifics. Pair of wires To wire the station See Chapter 5 for specifics. Call cord Corridor light To enable the patient to call the nurses station To provide power and data to the station See Call Cords on page 24. See Dome Lights on page 55. A corridor light can be shared by up to ten peripheral stations. Table 3: Required Items for Call Cord Stations Call Stations with Inputs What do call stations with inputs do? An HC-PB2-CALLIN Call Station with Smoke Input is a peripheral station that allows staff members to place staff normal calls. This call station has no audio capability, therefore it cannot be used for audio communication with the nurses station. This call station has an input for connection to a smoke detector; see Smoke Detectors on page 51 for details. The call station can be a stand-alone station, meaning that it can be the sole station in a room, with its own room number and its own corridor light outside the room. It can also be located in a room with other stations (such as a patient station) and share a room number and corridor light with those stations. For detailed information on the call station with input, see its catalog sheet. Where do they go? The call station can be installed in a patient room, in addition to a patient station. It can also be installed as a stand-alone station in exam rooms, recovery rooms, treatment rooms (e.g., rooms used for dialysis treatments), or other rooms in which patients or staff are temporarily located. Telligence Planning Guide 19

40 Other Rooms PRELIMINARY COPY: 2/14/2006 What buttons do they have? The HC-PB2-CALLIN has two buttons. Each station is shipped with the default button labels installed. (See Figure 8.) By default, this station places a staff normal call, but it can be configured to place a call of another priority. See Station Configuration Options on page 107. If the customer wants different button labels, a custom kit can be ordered. See Custom Button Label Kits on page 53. If the customer wants a pull cord on the station to provide another means of placing a call, order a pull cord kit. See Pull Cord Kits on page 53. Figure 8: Call Station with Input How many are needed? The number of call stations with inputs required depends on the facility s layout and requirements, and on local healthcare codes. Work with the facility planners to determine this number. What other items are required? Each call station requires the items shown below. Item Purpose Comments Backbox To mount the station See Chapter 6 for specifics. Pair of wires To wire the station See Chapter 5 for specifics. Corridor light To provide power and data to the station See Dome Lights on page 55. A corridor light can be shared by up to ten peripheral stations. Table 4: Required Items for Call Stations with Inputs 20 Telligence Planning Guide

41 Other Rooms Call Stations with Relays What do call stations with relays do? The HC-PB2-CALLR Call Station with Relay is a peripheral station that allows staff members to place staff normal calls. This call station has no audio capability, therefore it cannot be used for audio communication with the nurses station. This station has a latching relay that can be used to drive an elapsed timer or a passive dome light (e.g., inside the patient room next to the lavatory door). It can also be configured to perform the function of any peripheral station that does NOT have a relay (e.g., code blue, staff emergency) if the facility wants elapsed timers linked to those types of stations. The call station can be a stand-alone station, meaning that it can be the sole station in a room, with its own room number and its own corridor light outside the room. It can also be located in a room with other stations (such as a patient station) and share a room number and corridor light with those stations. Where do they go? The call station can be installed in a patient room, in addition to a patient station. It can also be installed as a stand-alone station in exam rooms, recovery rooms, treatment rooms (e.g., rooms used for dialysis treatments), or other rooms in which patients or staff are temporarily located. Telligence Planning Guide 21

42 Other Rooms PRELIMINARY COPY: 2/14/2006 What buttons do they have? The HC-PB2-CALLR has two buttons. Each station is shipped with the default button labels installed. (See Figure 9.) By default, this station places a staff normal call, but this station can be configured to place a call of another priority. See Station Configuration Options on page 107. If the customer wants different button labels, a custom kit can be ordered. See Custom Button Label Kits on page 53. If the customer wants a pull cord on the station, to provide another means of placing a call, order a pull cord kit. See Pull Cord Kits on page 53. Figure 9: Call Station with Relay How many are needed? The number of call stations with relays required depends on the facility s layout and requirements, and on local healthcare codes. Work with the facility planners to determine this number. What other items are required? Each call station with relay requires the items shown below. Item Purpose Comments Backbox To mount the station See Chapter 6 for specifics. Pair of wires To wire the station See Chapter 5 for specifics. Corridor light To provide power and data to the station See Dome Lights on page 55. A corridor light can be shared by up to ten peripheral stations. Table 5: Required Items for Call Stations with Relays 22 Telligence Planning Guide

43 Room Options Room Options Several options can be added to the rooms described on the previous pages. See Figure 10. Some require a patient or staff/duty station. Others are stand-alone options. See the following pages for details on all available options. From previous light To next light Figure 10: Room Options Telligence Planning Guide 23

44 Room Options PRELIMINARY COPY: 2/14/2006 Call Cords What do they do? Call cords give patients the ability to place a call to the nurses station. The priority of the call will be patient normal, patient priority, or patient emergency, depending on how its associated station is programmed. Where do they go? Call cords are always used with HC-CCSTN Single Call Cord Stations, since these stations have no other means of placing a call. Call cords plug directly into the stations. (For more information on the HC-CCSTN station, see Call Cord Stations on page 18.) Call cords can also be used with the HC-PSTNx and HC-PSTNx-BED smart patient stations. A call cord can be plugged into the front of the station, then clipped to the patient s bedsheet for easy access. (For more information on patient stations, see Patient Rooms on page 10.) If staff members need to unplug a call cord, they can press the CANCEL button on the station to prevent a cord pull call from being placed in the system. They do not need to insert a dummy plug into the station. If the CANCEL button is not pressed within 5 seconds of the cord being removed, a cord pull call will be placed in the system. What models are available? GE Security offers several call cords for use in Telligence Systems. For pictures and detailed descriptions of these call cords, see their catalog sheets. These models can be used in a normal environment: Model Description Length Comment Single Call Cord Assembly 6 feet (1.8 m) Provides one pushbutton for use by a single patient Single Call Cord Assembly 12 feet (3.7 m) Provides one pushbutton for use by a single patient Dual Call Cord Assembly 6 feet (1.8 m) Provides two pushbuttons for use by two patients Dual Call Cord Assembly 12 feet (3.7 m) Provides two pushbuttons for use by two patients Single Call Cord Assembly 12 feet (3.7 m) Provides one pushbutton for use by a single patient Switch Plug N/A Has a non-locking pushbutton switch for placing a call. Table 6: Call Cords for Normal Environments 24 Telligence Planning Guide

45 Room Options These models can be used in an oxygen-rich environment, or by patients with limited dexterity (such as geriatric patients): Model Description Length Comment Single Air Cord Assembly 6 feet (1.8 m) Provides one operating pad for use by a single patient Single Air Cord Assembly 10 feet (3 m) Provides one operating pad for use by a single patient Dual Air Cord Assembly 6 feet (1.8 m) Provides two operating pads for use by two patients Dual Air Cord Assembly 10 feet (3 m) Provides two operating pads for use by two patients Single Air Cord Assembly 6 feet (1.8 m) Provides one operating pad for use by a single patient Single Air Cord Assembly 8 feet (2.4 m) Provides one operating pad for use by a single patient Single Air Cord Assembly 10 feet (3 m) Provides one operating pad for use by a single patient. Table 7: Call Cords for Oxygen-Rich Environments Telligence Planning Guide 25

46 Room Options PRELIMINARY COPY: 2/14/2006 How many are needed? One call cord is required for each HC-CCSTN Single Call Cord Station, since this station has no other means of placing a call. The number of call cords required for HC-PSTNx or HC-PSTNx-BED patient stations depends on the facility s requirements, on whether or not the jacks on the patient stations will be used for call cords or for auxiliary devices, and on whether or not pillow speakers will be provided at each patient station. If pillow speakers will be provided, work with the facility planners to determine how many call cords may be used with patient stations at any given time. GE Security recommends supplying a quantity of call cords equal to 10% of the total number of beds. If no pillow speakers will be provided, supply one call cord for each single patient station and two call cords for each dual patient station. GE Security also recommends supplying an additional number of call cords, equal to 10% of the total number of beds, for spares. Pillow Speakers What do they do? Pillow speakers give patients the ability to place a call to the nurses station. The priority of the call will be patient normal, patient priority, or patient emergency, depending on how the pillow speaker s patient station is configured. If staff presence is registered in the room, the staff member can upgrade a pending call from this pillow speaker to a staff emergency call by rapidly pressing the call button on the pillow speaker two times. (For more information on the presence function, see Presence Stations on page 31.) GE Security carries two types of pillow speakers: standard and smart. Standard pillow speakers are used with standard analog hospital-grade televisions. In addition to providing call capability, they provide TV control (volume control, TV on/off, and channel cycling). Smart pillow speakers are used with smart digital TVs manufactured by RCA, Zenith, and Philips that provide closed captioning. Like the standard pillow speakers, the smart ones provide call capability plus TV control. You can add a low voltage light controller to either type of pillow speaker. A light controller enables patients to use the pillow speaker to control the room lighting. For detailed information on GE Security pillow speakers, see their catalog sheets. Where do they go? Pillow speakers are used with the HC-PSTNx and HC-PSTNx-BED patient stations. A pillow speaker can be plugged into the front of the station, then clipped to the patient s bedsheet for easy access. 26 Telligence Planning Guide

47 Room Options What models are available? These GE Security pillow speakers are compatible with the Telligence System. All provide nurse call, room light, and television control. The direct access models have a number pad to allow direct selection of TV channels; the other models provide up/down buttons to step through the channels sequentially. Model Description TV Type 7A2016 Standard Pillow Speaker Analog HC-PSPKR-RCA Digital Pillow Speaker for RCA Digital HC-PSPKR-ZENITH Digital Pillow Speaker for Zenith Digital HC-PSPKR-PHILIPS Digital Pillow Speaker for Philips Digital HC-PSPKR-TELHLTH Digital Pillow Speaker for TeleHealth Digital HC-PSPKR-DA-RCA Direct Access Pillow Speaker for RCA Digital HC-PSPKR-DA-ZENITH Direct Access Pillow Speaker for Zenith Digital HC-PSPKR-DA-PHILIPS Direct Access Pillow Speaker for Philips Digital HC-PSPKR-DA-TELHLTH Direct Access Pillow Speaker for TeleHealth Digital Table 8: Available Pillow Speaker Models How many are needed? The number of pillow speakers required for the patient stations depends on the facility s requirements. If the facility plans to have pillow speakers in each room, supply one pillow speaker for each single patient station and two for each dual patient station (one per bed). If the facility plans to have a mix of pillow speakers and call cords, work with the facility planners to determine how many of each will be needed. What other items are required? GE Security strongly recommends ordering a holder for each pillow speaker, to store it when not in use. The Model Pillow Speaker Holder is available for the 7A2016 pillow speaker. The Model <TBD> is available for the HC-PSPKR series pillow speakers. Telligence Planning Guide 27

48 Room Options PRELIMINARY COPY: 2/14/2006 Light Controllers What do they do? A light controller allows the patient to control the room lighting using one or two buttons on the pillow speaker. Most controllers that are compatible with Telligence will control either one light fixture or two sequentially. In other words, if one light fixture is wired to the controller, pressing the pillow speaker button will turn that light on and off. If two light fixtures are wired to the controller, pressing the button will cycle between turning both fixtures on and off. A typical sequence for this cycle would be light #1 on/light #2 off, light #1 off/light #2 on, light #1 on/light #2 on, then light #1 off/light #2 off. If the pillow speaker has two buttons for lighting control, each button typically controls a separate light fixture. If the light controller accepts two inputs, you can use one controller for both pillow speaker buttons. If the controller only accepts one input, you will need one controller for each button. Where do they go? Most light controllers mount in a backbox located near the light fixture it will control, or directly in the light fixture. See the manufacturers documentation for details. What models are available? Telligence is compatible with low voltage light controllers that accept a dry contact closure. The appropriate controller to be selected depends on what light fixtures will be installed; contact the manufacturer for details. Manufacturer Telephone Web Site Curbell Electronics (800) Healthcare Lighting (800) Hospital Systems (925) Lightolier (978) Hill-Rom (800) Table 9: Light Controller Manufacturers 28 Telligence Planning Guide

49 Room Options How many are needed? The number of light controllers required depends on how many loads will be controlled by the patient and how many loads the selected controller will handle. One load = one function, i.e., a light fixture with a downlight (direct light) and an uplight (indirect light) is two loads. Use this formula: # of loads controller capacity = # of controllers per room What other items are required? Each light controller requires the items shown below. Item Purpose Comments Backbox (optional) To mount the light controller See the manufacturers documentation for backbox recommendations. Cabling Patient station To wire the light controller to the patient station To provide the interface between the pillow speaker and the light controller See the manufacturer's documentation for specifics. Either an HC-PSTNx or HC-PSTNx-BED patient station can be used. Pillow speaker To enable the patient to control the room lights See Pillow Speakers on page 26. Table 10: Required Items for Light Controllers Telligence Planning Guide 29

50 Room Options PRELIMINARY COPY: 2/14/2006 Electronic Bed Receptacles What do they do? The HC-BID-SS37 Single Bed Receptacle allows an electronic bed supplied by Hill-Rom or Stryker to be connected to an HC-PSTNx patient station. The patient can then use the bed s side-rail communications panel to place calls through the patient station to the nurses station. Unlike the HC-PSTNx-BED patient stations, which have BedConnect receptacles on the front of the station for the direct connection of an electronic bed, the HC-PSTNx patient stations all have one (single station) or two (dual station) receptacles on the back of the station to be wired to a bed receptacle. The electronic bed then connects to the bed receptacle. You can either use the HC-BID-SS37 Single Bed Receptacle, which provides one 37-pin receptacle, or you can use a receptacle provided by Hill-Rom or Stryker. For more details on the HC-BID-SS37, see its catalog sheet. Where do they go? The bed receptacle is typically installed on the headwall, 18 inches (46 cm) above the finished floor. In rooms with more than one bed, one bed receptacle is installed on the headwall by each bed. How many are needed? One bed receptacle is needed for every electronic bed in the facility that will not be using the receptacle on a patient station with BedConnect receptacles or the manufacturer s receptacle. If a dual patient station will have two electronic beds associated with it, provide two bed receptacles for that station. What other items are required? Each bed receptacle requires the items shown below. Item Purpose Comments Backbox To mount the bed receptacle See Chapter 6 for specifics. Model B Cable Assembly To wire the bed receptacle to the patient station See Chapter 5 for specifics. A single station requires one cable assembly; a dual station requires two. Patient station To provide the interface between the bed receptacle and the rest of the system The station must be an HC-PSTNx, not an HC-PSTNx-BED. Table 11: Required Items for Bed Receptacles 30 Telligence Planning Guide

51 Room Options Presence Stations What do they do? The HC-PP3-PRES Presence Station is a peripheral station that is used as a presence station to enable staff members to manually register their presence in a room. Presence stations allow three levels of presence to be registered (by default, red = RN, amber = LPN, and green = aide). Registering red presence cancels any pending patient normal, staff normal, family or housekeeping calls that have been set for the room, which in turn will cancel any reminders that have been set for that room. (This is the default configuration. It is also possible to configure the system so that other presence levels will cancel calls and reminders, and so that other priority calls will be canceled when presence is registered.) Registering any level of presence activates the staff follow feature at the room s patient or staff/duty station and enables an attendant at a staff console to scan for the locations of staff members. Presence stations can also be used for other purposes, such as: Registering that a baby is in the room with its mother (maternity ward) Registering that a doctor is in the room with the patient Signaling which rooms require attention from housekeeping personnel Signaling which rooms require charting This station comes with a non-contaminant polyvinyl pull cord installed; however, the cord should be removed when this station is configured as a presence station. The presence station can be configured as a lavatory station. (See What buttons do they have? on page 32.) When used in this manner, the pull cord should be left on the station. (When pulled, it will activate the middle button on the station.) The station should be installed with the rubber gasket that is provided with the station. The gasket mounts between the station and the wall when it is located in a shower area, to prevent water from running behind the station. For more information on this station, see its catalog sheet. Where do they go? A presence station is typically installed just inside or outside the entrance to a patient s room. In a staff room, the presence station may be installed by the entrance, or may be installed next to a staff/duty station. Telligence Planning Guide 31

52 Room Options PRELIMINARY COPY: 2/14/2006 What buttons do they have? The presence station has three buttons. Each station is shipped with the default button labels installed. (See Figure 11.) However, another set of button labels is also supplied with each presence station, in the form of a strip that can be inserted into the station overlay. This strip is used when the presence station will be configured as a two-level lavatory station, meaning that it can place calls of two separate priorities, not just one. (See Figure 12 on page 33.) The installer can insert this strip into the station and configure the station to place the call types indicated on the button label. If the pull cord is installed on the station, a patient can use it to place a lavatory emergency call. Figure 11: Presence Station IMPORTANT! Check state and local codes before using the HC-PP3-PRES as a lavatory station. Some areas require a passive dome light outside each patient lavatory. The HC-PP3-PRES does not have a relay to activate this light. Use the HC-PP2-LAV instead. 32 Telligence Planning Guide

53 Room Options Cancels any pending calls Places a lavatory emergency call Places an urgent call Figure 12: Presence Station Configured as a Two-Level Lavatory Station The station can also be configured to place calls of other priorities. See Station Configuration Options on page 107. If the facility wants to create custom buttons with their own colors and text, a custom kit can be ordered. See Custom Button Label Kits on page 53. Telligence Planning Guide 33

54 Room Options PRELIMINARY COPY: 2/14/2006 How many are needed? Typically, one presence station is installed next to each entrance of a room. Work with the facility to determine how many presence stations are required. Each room (i.e., each corridor light) can have a maximum of 10 peripheral stations; each presence station counts as one station toward this maximum. What other items are required? When the HC-PP3-PRES is used as a presence station, it requires the items shown below. Item Purpose Comments Backbox To mount the station See Chapter 6 for specifics. Pair of wires To wire the station See Chapter 5 for specifics. Corridor light Room station To provide power and data to the station To allow calls to be placed from the room See Dome Lights on page 55. A corridor light can be shared by up to ten peripheral stations. The room station can be a patient station, a staff/duty station, or one of the peripheral stations such as the HC-CCSTN Call Cord Station. Keep in mind that the peripheral stations have no audio capability, therefore they cannot be used for audio communication with staff members. Table 12: Required Items for Presence Stations When the HC-PP3-PRES is used as a lavatory station or as another type of call station, it requires the same items as a standard lavatory station. See Table 13 on page Telligence Planning Guide

55 Room Options Lavatory Stations What do they do? The HC-PP2-LAV Lavatory Station is a peripheral station that allows patients to place emergency calls from lavatories or shower areas. For detailed information on the lavatory station, see its catalog sheet. Where do they go? Lavatory stations can be located in the lavatory of each patient s room and operated in conjunction with the patient (or staff/duty) station in the patient room. When a call is placed from a lavatory station, the call will appear at the staff console with the patient station s room number, and the room s corridor light will flash. However, it will not activate any LEDs or tones at the patient station unless both stations have been configured with linked call buttons. (See What are linked call buttons? on page 36.) Note: By default, all lavatory stations in the same room will be linked to each other. If one lavatory station places a call, it will be indicated at the other lavatory stations in that room, and can be canceled by pressing the CANCEL button on any of those stations. This station can also be a stand-alone station, meaning that it can be the sole station in a room, with its own room number and its own corridor light outside the room. This station has a latching relay that can be used to drive an elapsed timer relay or a passive dome light (e.g., inside the patient room next to the lavatory door). This station comes with a non-contaminant polyvinyl pull cord installed. This cord provides another means of placing a call from the station. It can be removed if it is not needed. This station also comes with a rubber gasket that mounts between the station and the wall when it is located in a shower area, to prevent water from running behind the station. Telligence Planning Guide 35

56 Room Options PRELIMINARY COPY: 2/14/2006 What are linked call buttons? The stations in a room or area can be configured to have linked call buttons. Specifically, like buttons can be linked together (e.g., the CODE button on a code blue station can be linked to the CODE button on a smart patient station or on another code blue station in the room). This is done via the Telligence Configuration Tool. When the call buttons are linked, placing a call from one station results in an active call display at the other linked stations, and pressing a CANCEL button on one station will clear a call from any of the linked stations. By default, the buttons on all lavatory stations that are in the same room will be linked to each other. They can be unlinked using the Telligence Configuration Tool. The buttons on any other stations in the room will not be linked unless configured that way by the installer. IMPORTANT! Check your state and local health codes before configuring stations with linked call buttons. Some areas require that certain types of calls, such as lavatory calls, be canceled ONLY at the station that placed the call. What buttons do they have? The lavatory station has two buttons. Each station is shipped with the default button labels installed. (See Figure 13.) By default, the station places a lavatory emergency call, but it can be configured to place a call of another priority. See Station Configuration Options on page 107. If the facility wants to create custom buttons with their own colors and text, a custom kit can be ordered. See Custom Button Label Kits on page 53. If the facility wants a lavatory station with two call buttons that can place calls of two separate priorities, you can order an HC-PP3-PRES Presence Station and use its alternate button strip. (See the explanation under What buttons does the station have? on page 32.) Figure 13: Lavatory Station IMPORTANT! Check state and local codes before using the HC-PP3-PRES as a lavatory station. Some areas require a passive dome light outside each patient lavatory. The HC-PP3-PRES does not have a relay to activate this light. 36 Telligence Planning Guide

57 Room Options How many are needed? The number of lavatory stations required depends on the facility s layout and requirements, and on state or local health codes. Work with the facility planners to determine this number, keeping the following items in mind: Each lavatory requires at least one lavatory station, easily accessible by the occupant. Local codes will dictate how many stations are required, and whether they must be set up for pull cord or pushbutton use. A lavatory station can be associated with all beds in a room, or only with specific beds. Each room (i.e., each corridor light) can have a maximum of 10 peripheral stations; each lavatory station counts as one station toward this maximum. In the case of an independent lavatory that is not associated with any patient stations, state or local health codes and hospital policy will dictate the number and placement of lavatory stations. If a lavatory with multiple commodes requires multiple lavatory stations, up to ten stations can share a single corridor light. They can either be grouped into a single call identity (i.e., all 10 stations having the same room number), or else they can be configured with separate call identities. Each station can also have its own corridor light, if required by the facility. What other items are required? Each lavatory station requires the items shown below. Item Purpose Comments Backbox To mount the station See Chapter 6 for specifics. Pair of wires To wire the station See Chapter 5 for specifics. Corridor light Room station To provide power and data to the station To provide audio capability in the room See Dome Lights on page 55. A corridor light can be shared by up to ten peripheral stations. A room station is required unless the lavatory station will be used as a stand-alone station. The room station can be a patient station or a staff/duty station. The room station could also be a peripheral station such as the HC-CCSTN Single Call Cord Station, but keep in mind that the peripheral stations have no audio capability, therefore they cannot be used for audio communication with staff members. Table 13: Required Items for Lavatory Stations Telligence Planning Guide 37

58 Room Options PRELIMINARY COPY: 2/14/2006 Code Blue Stations What do they do? The HC-PB2-CODE Code Blue Station is a peripheral station that allows staff members to place code blue calls. For detailed information on the code blue station, see its catalog sheet. Where do they go? The HC-PB2-CODE Code Blue Station can be located in a patient or staff room and operated in conjunction with the patient or staff/duty station s CODE button to provide another call button separate from the room station. (This requires linking the call buttons on the stations; see What are linked call buttons? on page 36.) The code blue station is typically installed near its associated patient or staff/duty station so that staff members can easily reach it. When a call is placed from the code blue station, the call will appear at the staff console with the patient or staff/duty station s room number, and the room s corridor light will flash. Note: A separate code blue station might be desired because its single button is easier to activate in an emergency than the CODE button on the patient or staff/duty station, which may be obscured by other room equipment. This station can also be a stand-alone station, meaning that it can be the sole station in a room, with its own room number and its own corridor light outside the room. This may be done in areas such as ICU, CCU, emergency treatment, recovery, and surgery. This station does not have a latching relay that can be used to drive an external device such as an elapsed timer relay or passive dome light. If this functionality is desired, install an HC-PB2-CALLR Call Station with Relay and configure it as a code blue station. The HC-PB2-CALLR is discussed on page 21. Note: If the code blue station s buttons are linked to a patient station, pressing the CODE button on either the code blue station or the patient station will activate the patient station s relay. 38 Telligence Planning Guide

59 Room Options What buttons do they have? The code blue station has two buttons. Each station is shipped with the default button labels installed. (See Figure 14.) By default, this station places a code blue call, but it can also be configured to place a call of another priority. See Station Configuration Options on page 107. If the facility wants to create custom buttons with their own colors and text, a custom kit can be ordered. See Custom Button Label Kits on page 53. How many are needed? Refer to state and local health codes and work with the facility to determine how many rooms require a code blue station, keeping the following items in mind: Figure 14: Code Blue Station A code blue station can be associated with all beds in a room, or only with specific beds. Each room (i.e., each corridor light) can have a maximum of 10 peripheral stations; each code blue station counts as one station toward this maximum. In the case of an independent code blue station that is not associated with any patient stations, state or local health codes and hospital policy will dictate the number and placement of code blue stations. Up to ten stations can share a single corridor light. They can either be grouped into a single call identity (i.e., all 10 stations having the same room number), or else they can be configured with separate call identities. Each station can also have its own corridor light, if required by the facility. Telligence Planning Guide 39

60 Room Options PRELIMINARY COPY: 2/14/2006 What other items are required? Each code blue station requires the items shown below. Item Purpose Comments Backbox To mount the station See Chapter 6 for specifics. Pair of wires To wire the station See Chapter 5 for specifics. Corridor light Room station To provide power and data to the station To provide audio capability in the room See Dome Lights on page 55. A corridor light can be shared by up to ten peripheral stations. A room station is required unless the code blue station will be used as a stand-alone station. The room station can be a patient station or a staff/duty station. The room station could also be a peripheral station such as the HC-CCSTN Single Call Cord Station, but keep in mind that the peripheral stations have no audio capability, therefore they cannot be used for audio communication with staff members. Custom button label kit (optional) To customize the station buttons See Custom Button Label Kits on page 53. Table 14: Required Items for Code Blue Stations 40 Telligence Planning Guide

61 Room Options Staff Emergency Stations What do they do? The HC-PB2-EMERG Staff Emergency Station is a peripheral station that allows staff members to place staff emergency calls. For detailed information on the staff emergency station, see its catalog sheet. Where do they go? The HC-PB2-EMERG Staff Emergency Station can be located in a patient or staff room and operated in conjunction with the patient or staff/duty station s EMERG button to provide another call button separate from the room station. (This requires linking the call buttons on the stations; see What are linked call buttons? on page 36.) The staff emergency station is typically installed near its associated patient or staff/duty station so that staff members can easily reach it. When a call is placed from the staff emergency station, the call will appear at the staff console with the patient station s room number, and the room s corridor light will flash. Note: A separate staff emergency station might be desired because its single button is easier to activate in an emergency than the EMERG button on the patient or staff/duty station, which may be obscured by other room equipment. This station can also be a stand-alone station, meaning that it can be the sole station in a room, with its own room number and its own corridor light outside the room. This may be done in areas such as emergency treatment, recovery, and surgery. This station does not have a latching relay that can be used to drive an external device such as an elapsed timer relay or passive dome light. If this functionality is desired, install an HC-PB2-CALLR Call Station with Relay and configure it as a staff emergency station. The HC-PB2-CALLR is discussed on page 21. Telligence Planning Guide 41

62 Room Options PRELIMINARY COPY: 2/14/2006 What buttons do they have? The staff emergency station has two buttons. Each station is shipped with the default button labels installed. (See Figure 15.) By default, this station places a staff emergency call, but it can be configured to place calls of another priority. See Station Configuration Options on page 107. If the facility wants to create custom buttons with their own colors and text, a custom kit can be ordered. See Custom Button Label Kits on page 53. How many are needed? Refer to state and local health codes and work with the facility to determine how many rooms require a staff emergency station, keeping the following items in mind: Figure 15: Staff Emergency Station A staff emergency station can be associated with all beds in a room, or only with specific beds. Each room (i.e., each corridor light) can have a maximum of 10 peripheral stations; each staff emergency station counts as one station toward this maximum. In the case of an independent staff emergency station that is not associated with any patient stations, state or local health codes and hospital policy will dictate the number and placement of staff emergency stations. Up to ten stations can share a single corridor light. They can either be grouped into a single call identity (i.e., all 10 stations having the same room number), or else they can be configured with separate call identities. Each station can also have its own corridor light, if required by the facility. 42 Telligence Planning Guide

63 Room Options What other items are required? Each staff emergency station requires the items shown below. Item Purpose Comments Backbox To mount the station See Chapter 6 for specifics. Pair of wires To wire the station See Chapter 5 for specifics. Corridor light Room station To provide power and data to the station To provide audio capability in the room See Dome Lights on page 55. A corridor light can be shared by up to ten peripheral stations. A room station is required unless the staff emergency station will be used as a stand-alone station. The room station can be a patient station or a staff/duty station. The room station could also be a peripheral station such as the HC-CCSTN Single Call Cord Station, but keep in mind that the peripheral stations have no audio capability, therefore they cannot be used for audio communication with staff members. Table 15: Required Items for Staff Emergency Stations Telligence Planning Guide 43

64 Room Options PRELIMINARY COPY: 2/14/2006 Auxiliary Input Stations What do they do? Auxiliary input stations are peripheral stations with inputs for the connection of medical equipment such as ventilators, infusion pumps, pulse oxymeters, or IV drip monitors. When the auxiliary input station detects an alarm from its attached device, it places a call to the staff console at the nurses station. The auxiliary input station is only used with latching equipment, which means that the call will remain in the system until the alarm is canceled at the device, at which point the call will be canceled. Note: Keep in mind that all smart patient stations have two jacks on the front that can be used as auxiliary inputs. (See What do patient stations do? on page 10 for details.) The auxiliary input stations described here can be used either in addition to those auxiliary inputs, or in place of them. Each auxiliary input station must be associated with a station that has a CANCEL button. If staff members need to unplug an auxiliary device, they can press the CANCEL button on the associated station to prevent a call from being placed in the system. They do not need to insert a dummy plug into the station. If the CANCEL button is not pressed within 5 seconds of the device being removed, a call will be placed in the system. The call is canceled when the device is plugged in again. Where do they go? All auxiliary input stations are installed in the same rooms as their associated patient or staff/duty stations. They should be mounted adjacent to the bed, at the height and location preferred by the customer. What buttons do they have? Auxiliary input stations have no buttons. They do have two spaces that can be used to label the jacks on the station (e.g., Pump, Vent, or some other descriptive name). (See Figure 16.) By default, the stations will place auxiliary emergency 1 calls, but they can be configured to place calls of other priorities. See Station Configuration Options on page 107. If the facility wants to create custom buttons with their own colors and text, a custom kit can be ordered. See Custom Button Label Kits on page 53. Figure 16: Isolated Auxiliary Station 44 Telligence Planning Guide

65 Room Options What models are available? Two auxiliary input station models are available. Both models have two jacks for connection to two devices. Both should only be used with latching equipment. HC-AUX2-ISO Isolated Dual Auxiliary Input Station This model can be used with both isolated and non-isolated equipment, because it provides the necessary electrical isolation to prevent any electrical problems with the attached device from affecting the nurse call system. The equipment to be plugged into the HC-AUX2-ISO must have a maintained dry-make contact when in alarm mode. It must also have a standard 1/4-inch (0.64 cm) plug. HC-AUX2 Dual Auxiliary Input Station The equipment to be plugged into the HC-AUX2 must be UL 544 or Listed and have a maintained, isolated, dry-make contact when in alarm mode. It must also have a standard 1/4-inch (0.64 cm) plug. How many are needed? The number of auxiliary input stations required is dictated by facility requirements and state or local health codes. Work with the facility planner to determine the number needed. Keep in mind that each HC-PSTNx and HC-PSTNx-BED patient station has two jacks on the front that can be used as auxiliary inputs. These jacks can either be used instead of separate auxiliary input stations, or in addition to separate auxiliary input stations. The jacks on the patient stations do not provide an isolated input, and should only be used with UL 544 or Listed latching equipment having a maintained, isolated, dry-make contact when in alarm mode. Telligence Planning Guide 45

66 Room Options PRELIMINARY COPY: 2/14/2006 What other items are required? Each auxiliary input station requires the items listed below. Item Purpose Comments Backbox To mount the station See Chapter 6 for specifics. Pair of wires To wire the station See Chapter 5 for specifics. Corridor light Room station To provide power and data to the station To provide audio capability in the room, and to provide a CANCEL button to prevent calls from being placed when staff members unplug the auxiliary equipment See Dome Lights on page 55. A corridor light can be shared by up to ten peripheral stations. The room station can be a patient station or a staff/duty station. The room station could also be a peripheral station such as the HC-PB3-CANCEL Remote Cancel Station, but keep in mind that the peripheral stations have no audio capability, therefore they cannot be used for audio communication with staff members. Table 16: Required Items for Auxiliary Input Stations 46 Telligence Planning Guide

67 Room Options Remote Cancel Stations What do they do? Remote cancel stations are peripheral stations that provide a separate cancel point in a patient room. You can program which priority calls it can cancel in the room. Where do they go? The HC-PB3-CANCEL Remote Cancel Station is typically installed near its associated patient or staff/duty station, or in another location where staff members can easily reach it. Note: A separate cancel station might be desired because its button is easier to activate than the CANCEL button on the patient or staff/duty station, which may be obscured by other room equipment. What buttons do they have? The remote cancel station has three buttons, although as a cancel station it only uses one. Each station is shipped with the default button label installed. (See Figure 17.) By default, this station does not place any calls; it only cancels them. If the customer wants a call station that has two buttons for placing calls of two different priorities, the HC-PB3-CANCEL can be configured to do this. See Station Configuration Options on page 107. If a pull cord is also desired, order a pull cord kit. See Pull Cord Kits on page 53. If the facility wants to create custom buttons with their own colors and text, a custom kit can be ordered. See Custom Button Label Kits on page 53. Figure 17: Remote Cancel Station Telligence Planning Guide 47

68 Room Options PRELIMINARY COPY: 2/14/2006 How many are needed? The number of cancel stations required depends on the facility s layout and requirements, and on local healthcare codes. Work with the facility planners to determine this number. What other items are required? Each remote cancel station requires the items shown below. Item Purpose Comments Backbox To mount the station See Chapter 6 for specifics. Pair of wires To wire the station See Chapter 5 for specifics. Corridor light Room station To provide power and data to the station To provide audio capability in the room See Dome Lights on page 55. A corridor light can be shared by up to ten peripheral stations. A room station is required unless the remote cancel station will be configured for use as a stand-alone call station. The room station can be a patient station or a staff/duty station. The room station could also be a peripheral station such as the HC-CCSTN Single Call Cord Station, but keep in mind that the peripheral stations have no audio capability, therefore they cannot be used for audio communication with staff members. Table 17: Required Items for Remote Cancel Stations 48 Telligence Planning Guide

69 Room Options Relays for External Device Control What do they do? All of the Telligence smart stations and some of the peripheral stations have a built-in SPDT subminiature relay that can be used to trigger an external device such as an elapsed timer or passive dome light. A call placed from the station energizes the relay, which remains energized until the call is canceled. The power switched by this form C make/break contact should be low voltage power limited in accordance with the National Electrical Code (NFPA 70). Where do they go? The relay is built into the circuit board of the station. Which stations have them? The smart patient and staff/duty stations all have one of these relays as part of their standard circuitry. The relay will start its external device whenever a code blue call is placed from the station. The following stations also have one of these relays as part of their standard circuitry. The relay will start the external device whenever any call is placed from its station, regardless of the call s priority. HC-PB2-CALLR Call Station with Relay HC-PP2-LAV Lavatory Station What other items are required? Each relay that will be used requires the items shown below. Item Purpose Comments External device To be controlled by the relay The device can be one of the following items: - A 24CC10 Clock Controller (requires separate power supply and clock display; see 24CC10 documentation for details) - An HC-CL1-RED LED Dome/Zone Light with One Section - A third-party elapsed timer Pair of wires To wire the external device to the station See Chapter 5 for specifics. Table 18: Required Items for Relays Telligence Planning Guide 49

70 Room Options PRELIMINARY COPY: 2/14/2006 Adapter Plates What do they do? Adapter plates allow stations and annunciators to be wall-mounted into backboxes that are larger than required. (This would typically be required in retrofit installations.) These plates are made of heavy-duty, fire-rated thermoplastic, color-coordinated to match the station s trim. Where do they go? These plates are mounted between the stations and their backboxes. What models are available? Several plates are available. See the table below. For detailed information, see the catalog sheet for the adapter plates. Model Intended Use Possible Devices HC-AP-W-2G/1G HC-AP-W-3G/1G HC-AP-W-4G/1G HC-AP-W-4G/3G HC-AP-W-6G/3G HC-AP-2-3G/2X1G HC-AP-2-4G/3X1G Mounts a 1-gang station in a 2-gang box Mounts a 1-gang station in a 3-gang box Mounts a 1-gang station in a 4-gang box Mounts a 3-gang station in a 4-gang box Mounts a 3-gang station in a 6-gang box Mounts two 1-gang stations in a 3-gang box Mounts three 1-gang stations in a 4-gang box Peripheral station, dome light, bed receptacle Peripheral station, dome light, bed receptacle Peripheral station, dome light, bed receptacle Staff/duty station, patient station, annunciator Staff/duty station, patient station, annunciator Peripheral station, bed receptacle Peripheral station, bed receptacle Table 19: Adapter Plate Kits How many are needed? The number of plates needed depends on the number of stations that will be installed in backboxes that are larger than necessary. Coordinate this with the facility planner. Each kit contains two adapter plates and all mounting hardware. 50 Telligence Planning Guide

71 Room Options Smoke Detectors Which station has a smoke input? A smoke detector can be wired to the input on an HC-PB2-CALLIN Call Station with Smoke Input so that a call is placed in the system if the smoke detector activates. This input is provided by an isolated contact closure. A contact closure from the smoke detector places a call. By default, when the closure ends, the call cancels. However, the station can also be configured so that the call stays in the system until the station s CANCEL button is pressed. Any smoke detectors wired to a HC-PB2-CALLIN station in this manner must have one or both of the following UL Listings: UL 217 Single and Multiple Station Smoke Alarms UL 268 Smoke Detectors for Fire Protective Signaling Systems IMPORTANT! The Telligence System is not a fire alarm control unit. It should NOT be used as a primary fire alarm signaling system. It only provides a supplemental indication of an activated smoke detector. If the facility wants to reduce the number of peripheral stations in a room, the HC-PB2-CALLIN can serve as both a smoke detector input and a lavatory station by installing it in the lavatory, configuring it to place a lavatory emergency call, and wiring it to the smoke detector. IMPORTANT! Check with state and local codes before using the HC-PB2-CALLIN as both a smoke detector input and a lavatory station. Some areas require that each lavatory station be wired to a passive dome light. The HC-PB2-CALLIN does not have a relay to drive a passive dome light. Where does this station go? The HC-PB2-CALLIN station is installed in the same room as its associated patient or staff/duty station. How many are needed? The number of call stations that will be wired to smoke detectors depends on the facility s layout and requirements, and on local healthcare codes. Work with the facility planners to determine this number. Telligence Planning Guide 51

72 Room Options PRELIMINARY COPY: 2/14/2006 What other items are required? Each call station that will be wired to a smoke detector requires the items shown below. Item Purpose Comments Backbox To mount the station See Chapter 6 for specifics. Pair of wires Corridor light Pair of wires Smoke detector To wire the station to its corridor light To provide power and data to the station To wire the station to the smoke detector To trigger the station to place a call if smoke is detected in the room See Chapter 5 for specifics. See Dome Lights on page 55. A corridor light can be shared by up to ten peripheral stations. See Chapter 5 for specifics. The smoke detectors must be UL 217 Listed, UL 268 Listed, or both. Table 20: Required Items for Call Stations Wired to Smoke Detectors 52 Telligence Planning Guide

73 Room Options Custom Button Label Kits If desired, the button labels on the Telligence stations can be customized by ordering a custom button label kit. This may be done for three reasons: The customer may want the button text in a different language. If any call priorities have been renamed in the system (e.g., if Code Blue has been renamed Code 99), the customer may want the button text changed to reflect the new names. (For more information on renaming priorities, see Available Call Priorities on page 54.) If a station has been reconfigured to perform like a different type of station (e.g., if the HC-PB2-CALLR Call Station with Relay has been configured as a code blue station with a relay), a new button label must be created for that station to indicate its new functionality. The custom button label kit allows the installer to create custom button labels (both text and colors) and print them using a color inkjet printer or a laser printer. The installer is responsible for installing the desired set of labels and for verifying that the labels match the station s configured functionality. See page 54 for a list of the call priorities available in Telligence. See Station Configuration Options on page 107 to determine which priorities can be assigned to which stations. Pull Cord Kits The HC-PP3-PRES Presence Station and the HC-PP2-LAV Lavatory Station are both shipped with pull cords installed. The other peripheral stations are not. However, pull cords can be added to any of the other peripheral stations by means of ordering a pull cord kit and following the instructions included with the kit. Pulling the cord on a three-button station will activate the middle button. Pulling the cord on a two-button station will activate the call button (not the CANCEL button). Telligence Planning Guide 53

74 Room Options PRELIMINARY COPY: 2/14/2006 Available Call Priorities The Telligence System provides 32 call priorities. They are listed below from highest to lowest. The Telligence Configuration Tool can be used to rename the call priorities if desired by the facility. Keep in mind that the new name should indicate the same type of call as the default name, since the system will still perceive it and annunciate it as the same type of call. For instance, the default name for priority 3 is Code Blue. It can be renamed Code Red, Code 99, or any other name that reflects a code blue-level call. The Telligence Configuration Tool can also be used to customize the tones and flash rates used to annunciate each type of call. CALL PRIORITY PRIORITY # CALL PRIORITY PRIORITY # Room Alarm 1 Patient Emerg 17 Room Alarm 2 2 Patient Emerg 2 18 Code Blue 3 Aux Priority 1 19 Code Pink 4 Aux Priority 2 20 Staff Emerg 5 Patient Priority 21 Staff Emerg 2 6 Patient Priority 2 22 Lav Emerg 7 Aux Priority 3 23 Urgent 8 Aux Priority 4 24 Aux Emerg 1 9 Aux Priority 5 25 Aux Emerg 2 10 Bed Exit 26 Aux Emerg 3 11 Cord Out 27 Aux Emerg 4 12 Cord Out 2 28 Aux Emerg 5 13 Patient Normal 29 Aux Emerg 6 14 Family 30 Aux Emerg 7 15 Staff Normal 31 Aux Emerg 8 16 Housekeeping 32 Table 21: Available Call Priorities 54 Telligence Planning Guide

75 Dome Lights Dome Lights What do they do? Dome lights fall into four categories: corridor lights, zone lights, supervisory lights, and passive dome lights. Corridor lights provide a visual cue that calls have been placed or that there is some activity in a room (e.g., a call has been placed on reminder or a staff member is present). They also provide power, data, and audio to the stations in their associated rooms. Zone lights are placed in corridor intersections to direct staff visually to the call location. Supervisory lights are used to supervise the power and data to the system s staff consoles. See A note on system supervision on page 61. Passive dome lights can be installed at any location that might require secondary visual indication of a call. They are driven by a station with a relay. They do not transfer data or power; they merely illuminate when the station has placed a call. For example, a passive dome light might be installed in a patient room, next to the lavatory door, and wired to the lavatory station. When a patient places a call from the lavatory station, the passive dome light illuminates to indicate that he or she requires assistance. For detailed information on dome lights, see their catalog sheet. Where do they go? A corridor light is typically installed outside the entrance to each patient room. A zone light is typically installed in each corridor intersection, and in any other places where staff at the nurses stations do not have direct line-of-sight vision of the corridor lights in a particular area. A supervisory light is installed near its associated staff console. A passive dome light can be installed any place that requires secondary visual indication of a call. Telligence Planning Guide 55

76 Dome Lights PRELIMINARY COPY: 2/14/2006 What models are available? Corridor Lights Two models are available for corridor light use: The HC-CL4 Infinity LED Dome/Zone Light with Four Sections has four LED-driven sections, each of which can be independently configured with one of seven possible colors (white, red, green, yellow, amber, blue, pink). This dome light is the most common choice, since it can indicate up to four events simultaneously for its associated room (e.g., patient calls placed, reminders set, presence activated, and so on). The HC-CL2 Infinity LED Dome/Zone Light with Two Sections has two LED-driven sections that can each be configured with one of seven possible colors (white, red, green, yellow, amber, blue, pink). This dome light can be used as a lower-cost alternative in facilities that only require the indication of one or two events simultaneously for its associated room (for example, in a low-end, visual only system). The HC-CL4 is shown below. Figure 18: The HC-CL4 Dome Light with Four Sections 56 Telligence Planning Guide

77 Dome Lights Zone Lights Two models are available for zone light use: The HC-CL4 Infinity LED Dome/Zone Light with Four Sections has four LED-driven sections, each of which can be independently configured with one of seven possible colors (white, red, green, yellow, amber, blue, pink). This dome light is typically used to mirror corridor light operation exactly, indicating both call type and call location. The HC-CL2 Infinity LED Dome/Zone Light with Two Sections has two LED-driven sections that can each be configured with one of seven possible colors (white, red, green, yellow, amber, blue, pink). This dome light is typically used to indicate calls from a particular area or zone without necessarily indicating the call level. Supervisory Lights One model is available for supervisory light use: The HC-CL4-SUPV Supervision LED Dome/Zone Light with Buzzer has four LED-driven sections, each of which can also be independently configured with one of seven possible colors (white, red, green, yellow, amber, blue, pink). For more information on when and where supervisory lights should be installed, see A note on system supervision on page 61. Passive Dome Lights One model is available for passive dome light use: The HC-CL1-RED LED Dome/Zone Light with One Section has a single red section. How many are needed? The number of dome lights required depends on the facility s layout and requirements, and on local healthcare codes. Work with the facility planners to determine this number. In the case of corridor lights, it also depends on the number of stations that will be in a corridor light s associated room. Each corridor light can accommodate up to four smart stations (any combination of single patient stations, dual patient stations, and staff/duty stations) and up to 10 peripheral stations (e.g., pull cord stations, presence stations, code blue stations). If a room requires more stations, add another corridor light. Telligence Planning Guide 57

78 Dome Lights PRELIMINARY COPY: 2/14/2006 What other items are required? Each dome light requires the items shown below. Item Purpose Comments Backbox To mount the dome light See Chapter 6 for specifics. CAT5 (minimum) cable Pair of wires To run data and audio between the dome lights To run power between the dome lights This cable is not used for passive dome lights. See Chapter 5 for specifics. Telligence Station Gateway To connect the dome light to the Telligence LAN Passive dome lights are not connected to TSGs. Each TSG can be shared by up to 16 rooms or 40 devices; see Telligence Station Gateways on page 69 for a detailed explanation. Pair of wires To wire the passive dome light to the relay on its associated station This pair is not used for corridor, zone, or supervisory lights. Table 22: Required Items for Dome Lights 58 Telligence Planning Guide

79 Nurses Chapter3 Stations Staff Consoles What do they do? The HC-CONSOLE ColorTouch VoIP Staff Console provides the primary means of audio communication between staff and patients or other staff members. When patients place calls from their patient stations, the calls are annunciated at the staff console. The nurse or attendant can use the staff console to answer these calls and place them on reminder. The nurse can also place calls to patient stations, staff/duty stations, and other staff consoles. Each staff console is configured to cover one or more nursing units. Staff consoles are also used to perform certain administrative functions, such as configuring patient station call priorities. The staff console is shown in the component layout on page 103. For detailed information on the staff console, see its catalog sheet. The staff console has a telephone-style handset, but can also be equipped with a headset. It can also be accompanied by a computer that is running applications for viewing calls, sending text messages, and performing staff assignments. See Software Applications on page 64 for more information on these options. Where do they go? Each nurses station will have an HC-CONSOLE ColorTouch VoIP Staff Console. The staff console is placed on a desk. If the facility desires a wall-mounted staff console, an HC-ANNUN ColorTouch VoIP Annunciator can be installed and used as a staff console. IMPORTANT! If the facility wants to use an annunciator as a wall-mounted staff console, they must be warned about possible HIPAA issues, since staff members would have to use the annunciator s speaker/microphone to answer patient calls. Telligence Planning Guide 59

80 Staff Consoles PRELIMINARY COPY: 2/14/2006 How many are needed? The number of staff consoles required depends on the number of nurses stations. When determining the number of staff consoles needed for a particular system, keep in mind that the system can accommodate a maximum of 64 IP devices, and that staff consoles, annunciators, and Telligence Station Gateways all count toward this maximum. What other items are required? Each staff console requires the items listed below. Item Purpose Comments Telligence PowerSwitch CAT5 (minimum) cable To provide power, voice, and data to the staff console To connect the staff console to the PowerSwitch Can be shared with up to 7 other IP devices (staff consoles, TSGs, and annunciators). See Telligence PowerSwitches on page 67. See Chapter 5 for specifics. RJ-45 keystone jack To plug in the staff console Match the jack to the cable type (e.g., CAT5, 5e, or 6). Wall plate HC-CL4-SUPV Supervision LED Dome/Zone Light with Buzzer Smart staff/duty station (optional) To mount the keystone jack to the wall To supervise the power and data to the staff console To alert staff members to high priority calls when they are connected to a different call The plate should have a single keystone cutout. See A note on system supervision on page 61. In some areas, AHCA code requires that staff members be alerted to high priority calls at the staff console, even if they already have an audio connection to another call. For those areas that require this call notification, a staff/duty station can be installed near the staff console to annunciate these calls. Table 23: Required Items for Staff Consoles 60 Telligence Planning Guide

81 Annunciators A note on system supervision The Telligence System supervises the power and data to all system components. The power and data to a staff console is supervised by the other staff consoles in a system; if one staff console stops functioning, error messages will appear at the other staff consoles. If there is only one staff console in the system, or if the staff consoles are on separate floors, or if they are more than 25 feet (7.5 m) apart, install one HC-CL4-SUPV Supervision LED Dome/Zone Light with Buzzer near each staff console. This dome light is associated with its staff console via the Telligence Configuration Tool and will sound a tone if the power or data to the staff console is interrupted. Annunciators What do they do? The HC-ANNUN ColorTouch VoIP Annunciator visually displays calls from the stations in the system. Each annunciator can display all calls placed in the system, or can be limited to a specific nursing unit. The annunciator can also be used as a wall-mounted staff console; see Staff Consoles on page 59 for details. When the annunciator is functioning as a unit annunciator, it is virtually identical to a staff console. When it is functioning as an emergency annunciator, it only shows emergency calls. However, even in emergency mode a staff member can still use the annunciator to place and answer calls. The annunciator can be configured so that it cannot be used to answer calls when it is functioning as an emergency annunciator. For detailed information on the annunciator, see its catalog sheet. Where do they go? The HC-ANNUN is normally located at the center of long hallways, at staff areas away from the nurses station, or at other centralized locations such as the PBX room. Telligence Planning Guide 61

82 Annunciators PRELIMINARY COPY: 2/14/2006 How many are needed? The number of annunciators needed depends on the facility s requirements. Work with the planners to determine this number, keeping in mind that there is a maximum of 64 IP devices (annunciators, staff consoles, and TSGs) per system. What items are required? Each annunciator requires the items listed below. Item Purpose Comments Backbox To mount the annunciator See Chapter 6 for specifics. Telligence PowerSwitch CAT5 (minimum) cable HC-CL4-SUPV Supervision LED Dome/Zone Light with Buzzer To provide power, voice, and data to the annunciator To connect the annunciator to a Telligence PowerSwitch To supervise the power to the annunciator Can be shared with up to 7 other IP devices (staff consoles, TSGs, and annunciators). See Telligence PowerSwitches on page 67. See Chapter 5 for specifics. Only required for annunciators being used as staff consoles. See A note on system supervision on page 61. Table 24: Required Items for the Annunciators 62 Telligence Planning Guide

83 Nurses Station Options Nurses Station Options Headsets What do they do? Staff members may prefer to answer calls at the staff console using a headset instead of a handset. They may also wish to have both plugged in at the same time, so that each person can use his or her preferred method of answering a call. Plugging in a headset will deactivate the staff console s speaker/microphone, meaning that staff members must use the headset or the handset to place and answer calls. Where do they go? The headset plugs into the staff console via a single RJ-11 connector. What models are available? The HC-CONSOLE can be used with a wide variety of standard third-party headsets that are available on the market. How many are needed? The number of headsets needed depends on the facility s requirements or preferences. Work with the facility planners to determine this number. Telligence Planning Guide 63

84 Nurses Station Options PRELIMINARY COPY: 2/14/2006 Software Applications A staff console can be accompanied by a computer running one or more software applications that provide added functionality to staff members. What do they do? Several applications are available: PC Assignments enables staff members to perform staff assignments (i.e., assigning staff members to nursing units, to work shifts, to pagers or wireless handsets, and to beds). PC Messaging enables staff members to send text messages to staff members. NetBoard is an electronic white board that allows staff members to view patient information such as patient names, room numbers, assigned caregivers, and notes on medication or dietary restrictions. The Map View Client and List View Client enable staff members to view detailed information on calls received at the staff console. The Map View Client provides this information by means of a floor plan of the area. The List View Client provides this information in list form. All of these are part of the PC Connect family of applications. See the PC Connect planning guide for detailed information. Where do they go? One or more of the PC Connect applications listed above can be installed onto a desktop computer set up next to a staff console. There is no physical connection between the computer and the staff console; they are each connected to their respective network and exchange data via the Telligence Bridge. See the PC Connect Planning Guide for more information regarding the computer requirements. How many are needed? Work with the facility planner to decide how many staff consoles should be accompanied by PC Connect applications, and which of those applications should be present at which staff consoles. Also note that, with the exception of the Map View Client and List View Client, the applications listed above can also be installed elsewhere in the facility, independent of staff consoles. What other items are required? The applications listed above require additional PC Connect applications to function, such as the Telligence Bridge and the ESM host software. See the PC Connect Planning Guide for detailed information. 64 Telligence Planning Guide

85 System Infrastructure Chapter4 Introduction A Telligence System will always have these components: Telligence PowerSwitch Telligence Station Gateway (TSG) Telligence Bridge Telligence Configuration Tool Power supplies See the rest of this chapter for details. Network Requirements A Telligence System contains multiple levels of networks. See Figure 19 on page 66. Facility LAN The Telligence Bridge acts as bridge or gateway between the Telligence LAN and the facility LAN. Telligence will always have its own separate LAN that is isolated from the facility s LAN. The only point of connection between the two LANs is the computer that runs the Telligence Bridge. Telligence LAN To meet UL 1069 requirements, the Telligence LAN must be private and separate from the facility LAN. All Telligence PowerSwitches are linked to each other via CAT5 (minimum) cable. The IP devices (staff consoles, annunciators, and TSGs) are connected to the PowerSwitches via CAT5 (minimum) cable. Hallway network Each TSG has its own hallway network. This is an RS-485 network with audio, in which corridor and zone lights are daisy-chained together via CAT5 (minimum) cable. Each corridor light has smart stations and peripheral stations connected to it. Each hallway network can have up to 40 devices, which can be any combination of corridor lights, zone lights, smart patient stations, and smart staff/duty stations. Room network Each corridor light has its own room network. Like the hallway network, this is an RS-485 network with audio. In this network, smart patient and staff/duty stations are daisy-chained to the corridor light via CAT5 (minimum) cable. Each room network can have up to four smart stations, which can be any combination of single patient stations, dual patient stations, and staff/duty stations. Peripheral network Each corridor light also has its own peripheral network. This is a non-audio network. In this network, all peripheral stations in a room are daisy-chained to their corridor light via a wire pair. Each peripheral network can have up to 10 peripheral stations. Telligence Planning Guide 65

86 Network Requirements PRELIMINARY COPY: 2/14/2006 Facility LAN Telligence Bridge Telligence LAN Telligence PowerSwitch Telligence Station Gateway Staff Console Annunciator Hallway Network Room Network Peripheral Network Peripheral Network Room Network Figure 19: Telligence Networks 66 Telligence Planning Guide

87 Telligence PowerSwitches Telligence PowerSwitches What do they do? The HC-IPSWITCH8 Telligence PowerSwitch is the backbone of the Telligence System, forming the LAN that links all of the system devices. Each PowerSwitch provides eight powered ports and one unpowered (uplink) port. Each of the eight powered ports provides a voice path, and can be connected to an IP device such as a staff console, an annunciator, or a TSG. The uplink port is used to connect the Telligence PowerSwitch to another Telligence PowerSwitch, to a Telligence Bridge computer, or to a network hub (required when one or more telephone gateways will be connected to the system). The Telligence PowerSwitch is capable of processing 100Mbps of Ethernet traffic and is bundled with a power supply that provides 15 watts of power per port. Where do they go? The Telligence PowerSwitch should be located in a secure area. It is typically mounted in a rack with the TSGs to which it is connected. It must be within 300 feet (91 meters) of any TSGs, staff consoles, annunciators, or other PowerSwitches to which it is connected. Network hubs should not be used to extend this distance, since hubs are not UL Listed for use in nurse call systems. How many are needed? A single system can contain up to 64 IP devices (staff consoles, annunciators, and TSGs). Each Telligence PowerSwitch can support up to 8 IP devices. Use this formula to determine the number of Telligence PowerSwitches required: Staff consoles + annunciators + TSGs 7 ports = # of Telligence PowerSwitches The formula shown above leaves room for future system expansion. It also takes into account that some PowerSwitch ports will be connected to other PowerSwitches. Telligence PowerSwitches can be connected together up to four layers deep. In other words, up to four PowerSwitches can be daisy-chained together in a direct line. This topology is designed to minimize transmission delays. Figure 20 on page 68 shows six daisy chains: PowerSwitches A, B, D, and H form the first daisy chain. PowerSwitches A, B, D, and I form the second daisy chain. PowerSwitches A, B, E, and J form the third daisy chain. PowerSwitches A, C, and F form the fourth daisy chain. PowerSwitches A, C, G, and K form the fifth daisy chain. PowerSwitches A, C, G, and L form the sixth daisy chain. Telligence Planning Guide 67

88 Telligence PowerSwitches PRELIMINARY COPY: 2/14/2006 Figure 20 also indicates the maximum number of PowerSwitches that could be present in each layer: Layer 1 will only contain one PowerSwitch. If each port on that PowerSwitch is connected to another PowerSwitch, there will be 8 PowerSwitches in layer 2 (1 PowerSwitch x 8 ports = 8). If each port on each of those PowerSwitches is connected to another PowerSwitch, there will be 64 PowerSwitches in layer 3 (8 PowerSwitches x 8 ports = 64). And if each port on each of those PowerSwitches is connected to another PowerSwitch, there will be 512 PowerSwitches in layer 4 (64 PowerSwitches x 8 ports = 512). However, this many PowerSwitches would never be present in a real system. Since there is a maximum of 64 staff consoles, annunciators, and TSGs per system, there is a limit to how may PowerSwitches will be needed to connect to those devices. Be aware that depending on how you layer the PowerSwitches, you may provide more ports than can actually be used without exceeding the maximum of 64 IP devices. This is not a problem as long as nothing is connected to the extra ports. Layer 1 PowerSwitch A Uplink Max. 1 PowerSwitch Layer 2 PowerSwitch B Uplink PowerSwitch C Uplink Max. 8 Layer 3 PowerSwitch D Uplink PowerSwitch E Uplink PowerSwitch F Uplink PowerSwitch G Uplink Max. 64 PowerSwitch H Layer 4 Uplink PowerSwitch I Uplink PowerSwitch J Uplink PowerSwitch K Uplink PowerSwitch L Uplink Max. 512 Figure 20: Layering Telligence PowerSwitches 68 Telligence Planning Guide

89 Telligence Station Gateways What other items are required? Each Telligence PowerSwitch requires the items listed below. Item Purpose Comments CAT5 (minimum) cable To wire the Telligence PowerSwitch See Chapter 5 for specifics. Equipment rack To house the PowerSwitch This rack can be shared with other Telligence PowerSwitches, Telligence Station Gateways, and UPS s. See Chapter 6 for specifics. Uninterruptible Power Supply (UPS) AC power outlet To maintain nurse call events in the system in the event of a power failure To connect the PowerSwitch to its UPS See Power Supplies on page 76 for specifics. Table 25: Required Items for Telligence PowerSwitches Telligence Station Gateways What do they do? The HC-GTWY1 Telligence Station Gateway (TSG) is an IP device that acts as a gateway between its smart patient and staff/duty stations and the Telligence LAN, providing data, power, and a single voice path to the smart stations. The TSG sits directly on the Telligence LAN. The corridor lights connect to the TSG. The smart stations (and peripheral stations) connect to the corridor lights. The TSG provides power to its devices by means of a power supply that is integrated with the same chassis as the TSG. Where do they go? The TSG should be located in a secure area. It is typically mounted in a rack with the Telligence PowerSwitch to which it is connected. If not, it can be up to 300 feet (91 meters) away. Telligence Planning Guide 69

90 Telligence Station Gateways PRELIMINARY COPY: 2/14/2006 How many are needed? Each TSG supports up to 16 rooms (with each room having one single or dual patient station and one corridor light) or 40 devices (corridor lights, zone lights, single patient stations, dual patient stations, and staff/duty stations). Use this formula, which allows room for future expansion, to determine the number of TSGs required: Smart stations + dome lights 36 devices = number of TSGs In this formula, dome lights refers to all dome lights (corridor, zone, supervisory, and passive lights). What other items are required? Each TSG requires the items shown below. Item Purpose Comments Telligence PowerSwitch To provide power, voice, and data to the TSG Can be shared with up to 7 other IP devices (staff consoles, TSGs, and annunciators). See Telligence PowerSwitches on page 67. CAT5 (minimum) cable To wire the TSG See Chapter 5 for specifics. Equipment rack To house the TSG This rack can be shared with other TSGs, Telligence PowerSwitches, and UPS s. See Chapter 6 for specifics. Uninterruptible Power Supply (UPS) AC power outlet To maintain nurse call events in the system in the event of a power failure To connect the TSG to its UPS See Power Supplies on page 76 for specifics. Table 26: Required Items for Telligence Station Gateways 70 Telligence Planning Guide

91 Telligence Bridge Telligence Bridge When is it needed? A Telligence Bridge is always required since it is the means by which the installer accesses the Telligence Database. It does not require the presence of PC Connect, although if it is present, Telligence and PC Connect use the same database. A single Telligence Bridge can accept data from up to three Telligence Systems (i.e., three Telligence LANs), as shown in Figure 21. The bridge computer must have one network card for each Telligence System. Alternately, one Telligence Bridge can be installed for each system, as long as each bridge goes onto a separate computer, as shown in Figure 22 on page 72. When more than one Telligence Bridge is present, only one Telligence Database is installed and all Telligence Bridges are configured to point to that database. (See A note on the Telligence Database on page 73.) IMPORTANT! Even if the same Telligence Bridge is shared by more than one Telligence System, no audio can pass between Telligence Systems. Also, no data can be shared by the systems unless they share the same PC Connect host. This is the only way that multiple systems can be networked. Telligence LAN/System Telligence LAN/System Facility LAN Telligence LAN/System Telligence Bridge Figure 21: Three Telligence Systems Sharing One Telligence Bridge Telligence Planning Guide 71

92 Telligence Bridge PRELIMINARY COPY: 2/14/2006 Telligence LAN/System Telligence Bridge Telligence LAN/System Facility LAN Telligence Bridge Telligence LAN/System Telligence Bridge Figure 22: Three Telligence Systems with Three Telligence Bridges What does it do? The Telligence Bridge acts as the interface between the system installer and the Telligence Database. The Telligence Bridge also acts as a bridge between the Telligence System and any PC Connect clients. It performs the following functions: Accepts subscriptions from all IP devices in the Telligence System, to validate their configuration and enable them to receive configuration updates in real time. Subscribes to each duty area. This enables the Telligence Bridge to: Forward events from the stations in the duty areas to PC Connect clients, if present. (And conversely, forward events from PC Connect clients to the stations.) Monitor the stations. If a station does not acknowledge a subscribe message from the bridge, a Device Failure event is generated and sent to the ESM host. Logs active calls in its event buffer so that they can be restored in case of system failure. Contains a telephone gateway controller that provides an interface to the Mediatrix telephone gateway. 72 Telligence Planning Guide

93 Telligence Bridge A note on the Telligence Database The Telligence Database is the ESM Database with additional tables and stored procedures needed to support the Telligence System. It stores station configuration information, such as station types, button configurations, and priority settings, along with system configuration settings such as tone settings and colors for corridor lights. Where does it go? Typically, the Telligence Bridge will be installed on the ESM host computer, although it can be installed on a separate computer. If the bridge will only be accepting data from one Telligence System, it can usually be installed on a desktop-grade computer. If the Telligence System is large, or if the bridge will be accepting data from more than one Telligence System, it should be installed on a server-grade computer. Keep in mind that the choice between a desktop-grade and a server-grade computer may also be dictated by the ESM host requirements. See the latest revision of the PC Connect planning guide for the computer requirements. Also see the section titled Installation Examples in that document for diagrams showing how the Telligence Bridge integrates with PC Connect clients. Since the computer hosting the Telligence Bridge acts as an access point between two LANs (the facility and Telligence LANs), this computer requires two Ethernet cards. If the bridge will be accepting data from more than one Telligence System, it will require one Ethernet card for each additional system as well. When selecting a computer for this purpose, verify that it can house multiple network cards. Telligence Planning Guide 73

94 Telligence Configuration Tool PRELIMINARY COPY: 2/14/2006 Telligence Configuration Tool When is it needed? The Telligence Configuration Tool is required for initial setup of the Telligence System. Once this setup has been completed, the computer running this application can be removed from the Telligence LAN without causing any loss of data or configuration settings. What does it do? All Telligence configuration settings are configured using this tool. The computer running this tool must be connected to a Telligence LAN to perform any configuration. Note: A pre-configuration tool is also available that will allow the installer to configure some of the system settings without being connected to the Telligence LAN. See Telligence Preconfiguration Tool on page 75 for details. Where does it go? The Telligence Configuration Tool can be installed on the same computer as the Telligence Bridge, or it can go on a separate computer. See the latest revision of the PC Connect Planning Guide for the computer requirements. 74 Telligence Planning Guide

95 Telligence Preconfiguration Tool Telligence Preconfiguration Tool When is it needed? The Telligence Preconfiguration Tool is an optional software application that can be used to configure some of the system settings for a facility without being connected to its Telligence LAN. Once the installer is on-site, he or she can import these settings into the Telligence Configuration Tool, thereby saving time during system setup. What does it do? The Telligence Preconfiguration Tool allows the installer to configure some of the basic system settings that identify the facility s layout; e.g., configuring the room numbers, duty areas, and nursing units. This can be done remotely, without being connected to a Telligence LAN. The installer can then save these settings and import them into the Telligence Configuration Tool at the site. Where does it go? The Telligence Preconfiguration Tool may be installed on the installer s laptop or on any desktop computer that is running Windows XP with Service Pack 2 and has at least 5 MB of hard drive space available. Telligence Planning Guide 75

96 Power Supplies PRELIMINARY COPY: 2/14/2006 Power Supplies What models are available? There are no stand-alone power supplies in the Telligence System. Power supplies come integrated with two of the system devices: The power supply bundled with the HC-IPSWITCH8 Telligence PowerSwitch provides power to the Telligence PowerSwitch s IP devices (TSGs, staff consoles, and annunciators). The power supply bundled with the HC-GTWY1 Telligence Station Gateway provides power to the TSG s dome lights, which then feed power to their smart stations and peripheral stations. Each power supply must also have an uninterruptible power supply (UPS) so that nurse call events will be maintained in the event of a power outage. (System configuration settings are always maintained, whether or not a UPS is present.) The UPS must meet these criteria: It must have the necessary capacity (250W) to support the Telligence PowerSwitches and TSGs. It must have the necessary UL Listings as an uninterruptible power supply for use in healthcare facilities (UL 1778 and either UL 544 or UL / ). GE Security recommends the Tripp Lite SMART700HG (see Where do they go? The power supplies are mounted in the same chassis as their parent devices (i.e., the Telligence PowerSwitch or the TSG). The UPS s are mounted in the same rack as the power supplies they are covering. How many are needed? The number of UPS s needed depends on the UPS used and the locations of the power supplies. The Tripp Lite UPS recommended by GE Security has four 120Vac outlets, and therefore can support four power supplies as long as they are mounted in the same rack. Any power supplies located elsewhere will require additional UPS s. What other items are required? Each UPS requires sufficient space in an equipment rack to house it. This rack can be shared with Telligence PowerSwitches and TSGs. See Chapter 6 for specifics. 76 Telligence Planning Guide

97 System Options System Options Telephones What function does this option add? The Telligence System can use one or more telephone gateways to interface Telligence with the facility s PBX. The telephone gateway sits on the Telligence LAN and provides the VoIP (voice over IP) capability necessary for staff members to communicate with patients via the facility s standard DTMF telephones. Staff members can use the telephones to answer calls from, and place calls to, patient stations, staff/duty stations, staff consoles, and annunciators. For more information, see the catalog sheet for the telephone gateway. IMPORTANT! Allowing telephones to cancel patient calls may void the Telligence System s UL Listing! Patient calls should only be canceled using UL Listed devices (staff console, annunciator, presence station, or patient station). By default, the Telligence System will not allow telephones to cancel any patient calls of any priority. If this system setting is changed, staff members will cancel patient normal calls if they answer those calls using telephones. In this case, the UL Listing can be maintained by programming the patient stations to place calls that are patient priority or patient emergency (not patient normal). Telligence Planning Guide 77

98 System Options PRELIMINARY COPY: 2/14/2006 What items are required? Item Purpose Comments Mediatrix 1204 VoIP Telephone Gateway To provide the link from the Telligence System to the facility PBX Up to four telephone gateways cn be installed, for a total of 16 ports. Each Telligence System (i.e., each Telligence LAN) requires its own telephone gateways. Facility PBX To provide telephone capability Each of the telephone gateway s four ports must be connected to a different standard analog extension on the facility s PBX. GE Security also recommends that the PBX provide station hunt capability, although this is not required if the facility will be assigning each telephone gateway port to specific rooms. Network hub To connect the telephone gateway to the Telligence LAN This can be any standard 100baseT Ethernet switch/hub powered by 120Vac. Table 27: Required Items for the Telephone Gateway Where does it go? The telephone gateway sits on a shelf or other flat surface next to the network hub and the Telligence Bridge. There are no distance limitations between the telephone gateway and the facility PBX. How many are needed? Up to four 4-port telephone gateways can be installed, for a total of 16 telephone ports. Work with the facility planners to determine how many ports will be needed. What configuration is required? The Telligence room numbers must be configured with numeric-only numbers, so that they can be dialed from a telephone key pad. 78 Telligence Planning Guide

99 System Options Pocket Paging What function does this option add? Pocket paging enables staff members to send text messages to pagers (or wireless handsets) carried by staff members. Staff members can manually page other staff members as needed. The Telligence System can also be configured to automatically send a text message to the primary staff member assigned to a patient when that patient places a call. What items are required? To add pocket paging, you must have the items listed below. Item Purpose Comments Telligence Bridge Model Mobility Suite To send page requests from Telligence to the Mobility Suite To receive page requests from Telligence and forward them to the paging system The Mobility Suite contains the Pocket Page Bridge, PC Messaging, and Call Escalation Manager software clients. Model A PC Connect installation kit To install the Mobility Suite One or more computers Paging system To run the Telligence Bridge and Mobility Suite software To receive page requests from the Mobility Suite and send them to staff pagers See the PC Connect Planning Guide for details on adding pocket paging to a system and for a list of compatible pocket page systems. Table 28: Required Items for Pocket Paging What configuration is required? For manual pocket paging: Each staff member must be assigned a pocket pager. Any desired default pager messages must be configured in the system. For automatic pocket paging: In addition to the items above, the Call Escalation Manager must be configured with the desired settings for auto paging. Each bed must be assigned a primary, secondary, and/or tertiary staff member. Telligence Planning Guide 79

100 System Options PRELIMINARY COPY: 2/14/2006 Wireless Handsets What function does this option add? Adding this option allows patient calls to be sent directly to wireless handsets carried by staff members. IMPORTANT! Allowing wireless handsets to cancel patient calls may void the Telligence System s UL Listing! Patient calls should only be canceled using UL Listed devices (staff console, annunciator, presence station, or patient station). By default, the Telligence System will not allow wireless handsets to cancel any patient calls of any priority. If this system setting is changed, staff members will cancel patient normal calls if they answer those calls using wireless handsets. In this case, the UL Listing can be maintained by programming the patient stations to place calls that are patient priority or patient emergency (not patient normal). What items are required? Telligence uses Emergin to integrate with a wireless phone system. (See Figure 23 on page 81.) To add wireless handsets, you must have the items listed below. Item Purpose Comments Telligence Bridge Model Mobility Suite To send call requests from Telligence to the Mobility Suite To receive page requests from Telligence and forward them to the Emergin server The Mobility Suite contains the Pocket Page Bridge (used to interface with Emergin). Model A PC Connect installation kit To install the Mobility Suite One or more computers To run the Telligence Bridge and Mobility Suite software Emergin server and wireless phone system To receive call requests from the Mobility Suite and send them to the staff members handsets Emergin is compatible with many major phone systems including ones from SpectraLink, Vocera, NEC, and Symbol. Contact Emergin at (866) for details. Mediatrix telephone gateway To provide callback capability between the wireless handsets and the patient stations Table 29: Required Items for Wireless Handsets 80 Telligence Planning Guide

101 System Options Staff Response Call Request Telephone Gateway Staff Response (via Analog Extension) Facility PBX Staff Response Wireless Phone System Call Request Emergin Server Telligence PowerSwitch Hub Staff Response (via the Telligence LAN) Call Request (via the Telligence LAN) Call Request (via the Telligence LAN) Telligence Bridge Call Request (via the Facility LAN) ESM Host Call Request (via the Facility LAN) Pocket Page Bridge Note: The Telligence Bridge, ESM Host, and Pocket Page Bridge are typically installed onto the same computer. They are shown on separate computers here to illustrate the path followed by a call request. Call Request (via the Facility LAN) Telligence Stations Figure 23: Using Emergin to Integrate Wireless Handsets Figure 23 is only provided to give a basic overview of the system components and how they connect. It is not intended to serve as a definitive list of the components to be ordered. Work with your Emergin dealer to identify and order the necessary phone system components. What configuration is required? The room station numbers must be numeric only. Each bed must be assigned at least one primary, secondary, and/or tertiary staff member. Each staff member must be assigned a pocket pager number (to be converted to a wireless handset number by the software). If pager (text) messages will be sent to the handsets, any desired default pager messages must be configured in the system. Telligence Planning Guide 81

102 System Options PRELIMINARY COPY: 2/14/2006 Infrared Location What function does this option add? If the Telligence System is integrated with PC Connect clients, and a Versus IR system has been installed, adding the Versus Bridge enables certain software clients to show the exact location of specific staff members (or assets) by name. For more information on the Versus Bridge, see the latest version of the PC Connect planning guide. Note: The IR location data will only be displayed in the PC Connect software clients. It does not register staff presence in the Telligence System. What items are required? To add the IR interface, you must have the items shown below. See the PC Connect planning guide for details. Item Purpose Comments Versus IR System To provide IR location data Contact Versus at (231) or go to for details. Model Mobility Suite To receive IR data from the Versus System and forward it to the Mobility Suite The Mobility Suite contains the Versus Bridge (used to interface with the Versus System). Model A PC Connect installation kit To install the Mobility Suite One or more computers To run the Mobility Suite software Table 30: Required Items for IR Location What configuration is required? Room and staff names must be configured identically (including case) in PC Assignments and in the Versus System. 82 Telligence Planning Guide

103 System Options Activity Reporting What function does this option add? Adding the PC Reporting Suite enables staff members to create reports based on the nurse call events that occur in the Telligence System. These reports can be used to show call activity or to measure staff performance. What items are required? To add the PC Reporting Suite, you must have the items listed below. See the PC Connect Planning Guide for details on adding the reporting capability to a system. Item Purpose Comments Telligence Bridge Model Reporting Suite To send Telligence nurse call activity to the Reporting Suite To create nurse call reports The Reporting Suite contains the ARMS ip reporting software, the Versus Bridge, and the ESM host software. Model A PC Connect installation kit To install the Reporting Suite Two computers To run the Reporting Suite software The Telligence Bridge, Versus Bridge, and ESM host can reside on the same computer. The ARMS ip software requires its own, dedicated, server-grade computer. Table 31: Required Items for Activity Reporting Telligence Planning Guide 83

104 System Options PRELIMINARY COPY: 2/14/2006 HL7 ADT Interface What function does this option add? Adding the ADT Interface enables the facility to display patient names and bed assignments from its ADT system in these PC Connect clients: PC Assignments PC Messaging NetBoard PC Reporting (ARMS ip) Map View Client List View Client The ADT patient data will only be displayed in the PC Connect software clients. It will not be displayed on staff consoles or annunciators. What items are required? To add the ADT Interface, you must have the items listed below. See the ADT Interface Planning Guide for details on adding the ADT Interface to a system. Item Purpose Comments Model ADT Interface Model Mobility Suite To receive patient data from the facility s ADT system and forward it to the Mobility Suite To provide the ESM host software Model A PC Connect installation kit To install the Mobility Suite One or more computers To run the ADT Interface and Mobility Suite Table 32: Required Items for HL7 ADT Interface 84 Telligence Planning Guide

105 System Chapter5 Cabling Planning Cable for the System The foldout cabling plan on page 105 shows how the cable is run between the various Telligence components. Use it to determine what cable you will need to order for a particular installation. As you plan your system cabling, also refer to rest of this chapter for guidelines on choosing wire sizes, determining the conduit needed, and so on. Figure 24 provides a basic overview of the Telligence wiring. This figure shows the recommended 16 AWG wire; see Sizing Cable on page 86 for information on other wire gauges that can be used. This figure also shows CAT5 cable, but other types such as CAT5e and CAT6 can be used as well. CAT5 (data, voice) 995' (303 m) max between TSG and last light (using 16 AWG wire) 16 AWG wire (power) (To next light) Corridor Light TSG/Power Supply CAT5 (300' max) 100' (30 m) max between light and last smart station CAT5 CAT5 (data, voice, power) 16 AWG (data, power) 100' (30 m) max between light and last peripheral station 16 AWG 16 AWG 16 AWG PowerSwitch/ Power Supply (8 ports) Uplink CAT5 (data, voice, power) To next switch (4 total) Patient Station Patient Station Lav Station Presence Station Aux Input Station Staff Emergency Station (300' / 91 m max. between IP devices; see note) Smart Stations (up to 4 per corridor light) Peripheral Stations (up to 10 per corridor light) Staff Console NOTE: If the distance between a staff console or annunciator and its PowerSwitch is greater than 300 feet, install another PowerSwitch closer to the device. Do not use a network hub to increase the distance, since this may void the system's UL Listing. Figure 24: Basic System Wiring Telligence Planning Guide 85

106 Estimating Cable PRELIMINARY COPY: 2/14/2006 Estimating Cable Use the contractor s drawings to determine all component locations in your system. 1. Include conduit and cable between patient stations and televisions. This cable is not shown in the cabling plan at the end of this document. For specific cable requirements, see the wiring diagrams in the Telligence Installation Manual. 2. Include conduit and cable for low voltage light controllers. This cable is not shown in the cabling plan at the end of this document. For specific cable requirements, see the wiring diagrams in the Telligence Installation Manual. 3. Include conduit and cable for devices that will be wired to stations (e.g., smoke detectors, elapsed timers, passive dome lights). This cable is not shown in the cabling plan at the end of this document. For specific cable requirements, see the wiring diagrams in the Telligence Installation Manual. 4. When estimating cable lengths, GE Security recommends allowing 10% extra. Sizing Cable CAT5 (minimum) cable (24 AWG) is used for all network connections (i.e., for PowerSwitches, TSGs, dome lights, staff consoles, and annunciators). The same cable is also used to connect smart patient stations and staff/duty stations to corridor lights. A wire pair is required to run power between the TSG and its dome lights. GE Security recommends using 16 AWG wire; however, AWG wire can be used as well. See Table 33 to determine the maximum allowable distance between the TSG and the farthest dome light in the system. GE Security recommends that, to simplify planning and installation, 16 AWG wire pairs also be used to wire the peripheral stations to their corridor lights. However, AWG wire can be used as well. Regardless of the wire gauge selected, there is a maximum distance of 100 feet (30 m) between the corridor light and its last peripheral station. AWG Maximum Distance ' (303 m) ' (191 m) ' (121 m) ' (75 m) Table 33: Maximum Distances for Various Wire Gauges 86 Telligence Planning Guide

107 Terminating Cable Terminating Cable All CAT5 (minimum) cable in the system should be terminated with standard network-grade connectors. Be sure to select a connector that is UL Listed, and that is compatible with your cable type (e.g., solid or stranded, CAT5 or CAT6, and so on). Other types of cable are typically terminated via locking lever-type connectors. See the Telligence Installation Manual for details on cable terminations. Sizing Conduit IMPORTANT! Check state and local codes to determine which cable must be enclosed in conduit. Use the charts in the cabling plan on page 105 to determine the area for each cable to be included in each conduit run. Add the areas to determine the total area, then select conduit sizes according to the conduit fill chart in the cabling plan. The conduit fill chart is based on a 40% fill of conduit and a 50-foot (15 m) run with no more than one 90 degree bend made with a radius complying with the National Electrical Code. The smaller wire gauges used in some of the cables have less tensile strength than lighting circuit wires and are more subject to stretching and breakage. Also, the plastic jacket on the cables has a higher coefficient of friction than cloth-covered cable or standard electrical wire. Aluminum conduit has a higher coefficient of friction than steel conduit. This should be considered when figuring cable runs. If there is any doubt about a group of cables going through a certain size conduit, choose the next larger size. The difference in cost is negligible compared to the cost of replacing it after installation. While no problems should occur if the information in the cabling plan charts is properly applied, GE Security does not assume any liability in connection with any installation. Telligence Planning Guide 87

108 Notes 88 Telligence Planning Guide

109 Backboxes Chapter6 Backbox Requirements Virtually all Telligence components are mounted in non-masonry backboxes. Table 34 on page 90 shows the recommended backboxes for these components. IMPORTANT! Do not use gangable backboxes of any kind. The knockouts that can be used on each backbox will vary depending on the design of the device to be mounted in the backbox and the amount of cable that will be present. Select a knockout that will prevent sharp bends and will minimize the strain on the cable. Telligence Planning Guide 89

110 Backbox Requirements PRELIMINARY COPY: 2/14/2006 Model Description RACO Backbox (or equivalent) HC-CL1-RED HC-CL2 HC-CL4 HC-CL4-SUPV HC-PP3-PRES HC-PB2-CALLR HC-PB2-CODE HC-PP2-LAV HC-PB2-CALLIN HC-PB3-CANCEL HC-PB2-EMERG HC-CCSTN HC-AUX2 HC-AUX 2-ISO HC-BID-SS37 HC-PSTN1 HC-PSTN1-BED HC-PSTN2 HC-PSTN2-BED HC-DUTY HC-ANNUN HC-IPSWITCH8 HC-GTWY1 LED Dome/Zone Light with One Section Infinity LED Dome/Zone Light with Two Sections Infinity LED Dome/Zone Light with Four Sections Supervision LED Dome/Zone Light with Buzzer Presence Station Call Station with Relay Code Blue Station Lavatory Station Call Station with Smoke Input Remote Cancel Station Staff Emergency Station Single Call Cord Station Dual Auxiliary Input Station Isolated Dual Auxiliary Input Station Single Bed Receptacle Single Smart Patient Station Single Smart Patient Station with BedConnect Dual Smart Patient Station Dual Smart Patient Station with BedConnect Smart Staff/Duty Station ColorTouch VoIP Annunciator Telligence PowerSwitch Telligence Station Gateway RACO 231 Box 4" H, 4" W, 2-1/8" D (10.2 cm H, 10.2 cm W, 5.4 cm D) with RACO 778 Cover 4" square cover, 2-gang, raised ½", drawn (10.2 cm square, 2-gang, raised 1.3 cm, drawn) RACO 231 Box 4" H, 4" W, 2-1/8" D (10.2 cm H, 10.2 cm W, 5.4 cm D) with RACO 782 Cover 4" square cover, 1-gang, raised ½", tile (10.2 cm square, 1-gang, raised 1.3 cm, tile) RACO 942 Box 4-1/2" H, 8-5/8" W, 2-1/2" D (11.4 cm H, 21.9 cm W, 6.4 cm D) with RACO 822 Cover 3-gang box cover, raised 3/4" (3-gang box cover, raised 1.9 cm) UL Listed, 19" (48.3 cm) wide Must accommodate permanent wiring for power source Follow local codes regarding open rack vs. enclosed cabinet Table 34: Required Backboxes 90 Telligence Planning Guide

111 Appendix System Capacities A Telligence has the system capacities shown below. This list is provided as a quick reference only; the other sections of this document explain these settings. 64 total IP devices (TSGs, staff consoles, annunciators) per system 512 total smart patient stations and staff/duty stations per system 16 rooms per TSG (with each room having one smart station and one corridor light), with a maximum of 40 devices per TSG (with devices meaning dome lights, smart patient stations, and smart staff/duty stations) 4 smart stations per room (i.e., per corridor light; room can contain a combination of single patient stations, dual patient stations, and staff/duty stations as long as the total number of these stations does not exceed four) 10 peripheral stations per room (i.e., per corridor light) 3 Telligence Systems per Telligence Bridge (or, alternately, 1 Telligence Bridge for each system, sharing one Telligence Database) 3 Telligence Systems can share system data (but not audio) via PC Connect Appendix: System Capacities 91

112 Notes 92 Appendix: System Capacities

113 Appendix Related Documentation B This planning guide provides concise summaries of the Telligence System components and functions; it is intended to provide the necessary information for you to plan a Telligence System without being unwieldy in size. It frequently refers to other documents that you can read for additional information. These documents are available on the GE Security web site at For your reference, here is a complete list of the additional documentation referred to in this planning guide: MODEL DESCRIPTION DOCUMENT NUMBER Telligence Healthcare Communications System A&E Specification TBD Price List TBD Configuration Charts TBD Configuration Manual TBD Installation Manual Operation Manual HC-PSTN1 HC-PSTN2 HC-DUTY HC-PSTN1-BED HC-PSTN2-BED HC-PP3-PRES HC-PB2-CALLIN HC-PB2-CALLR HC-PB3-CANCEL HC-PB2-CODE HC-PB2-EMERG HC-PP2-LAV HC-AUX2 HC-AUX2-ISO HC-CCSTN Smart Patient and Staff/Duty Stations Catalog Sheet Smart Patient Stations with BedConnect Catalog Sheet Push-Pull Peripheral Stations Catalog Sheet Auxiliary Input Stations and Call Cord Stations Catalog Sheet HC-BID-SS37 Single Bed Receptacle Catalog Sheet HC-CONSOLE ColorTouch VoIP Staff Console Catalog Sheet HC-ANNUN ColorTouch VoIP Annunciator Catalog Sheet Appendix: Related Documentation 93

114 MODEL DESCRIPTION DOCUMENT NUMBER 7A2016 HC-PSPKR-RCA HC-PSPKR-ZENITH HC-PSPKR-PHILIPS HC-PSPKR-TELHLTH HC-PSPKR-DA-RCA HC-PSPKR-DA-ZENITH HC-PSPKR-DA-PHILIPS HC-PSPKR-DA-TELHLTH Pillow Speakers and Call Cords Catalog Sheet HC-IPSWITCH8 Telligence PowerSwitch Catalog Sheet HC-GTWY1 Telligence Station Gateway Catalog Sheet TBD Telephone Gateway Catalog Sheet HC-CL1-RED, HC-CL2, HC-CL4, HC-CL4-SUPV Dome Lights Catalog Sheet CC10 Clock Controller Installation, Service User Guide HC-AP-W-2G/1G HC-AP-W-3G/1G HC-AP-W-4G/1G HC-AP-W-4G/3G HC-AP-W-6G/3G HC-AP-W-3G/2X1G HC-AP-W-4G/3X1G Adapter Plate Kits Catalog Sheet TBD TBD PC Connect Catalog Sheet TBD Planning Guide TBD Installation Manual TBD 94 Appendix: Related Documentation

115 Appendix ProCare Interfaces and Upgrades C A ProCare System cannot be upgraded to a Telligence System. If a facility wants to replace a ProCare System with Telligence, all cable and devices must be replaced, with the possible exception of the backboxes and room cable, as indicated below. However, any existing PC Connect clients are compatible with both ProCare 6000 and Telligence. If a ProCare 1000 or 2000 is present, the ProCare 1600 or ProCare 2600 can be installed so that the ProCare System can communicate with the ESM host. The system can then share a common ESM database with a new Telligence System. The installer can reuse existing backboxes to mount Telligence stations, with the use of adapter plates. See Adapter Plates on page 50. Telligence peripheral stations (e.g., code blue station, aux input station) can reuse two wires from the existing in-room wiring. This wiring may be from a Dukane nurse call system or from a competitor s system; Telligence only requires that they be 22 AWG or larger (with a maximum of 16 AWG). Appendix: ProCare Interfaces and Upgrades 95

116 Notes 96 Appendix: ProCare Interfaces and Upgrades

117 Appendix Foldout Drawings D This appendix contains the following drawings: Telligence Basic Block Diagram Telligence Enhanced Block Diagram Telligence Component Layout Telligence Cabling Plan Station Configuration Options Appendix: Foldout Drawings 97

118 98 Appendix: Foldout Drawings

119 Telligence Basic Block Diagram 99 Telligence Planning Guide

120 Patient Station Pillow Speaker or Call Cord Patient Room Lavatory Station Lavatory Telligence Bridge and Configuration Tool Corridor Light Zone Light Hallway Telligence Station Gateway with Power Supply Telligence PowerSwitch with Power Supply Staff Console Nurses' Station System Infrastructure Staff/Duty Station Staff Areas

121 Telligence Enhanced Block Diagram 101 Telligence Planning Guide

122 Staff/Duty Station Staff Areas Patient Station Patient Room Pillow Speaker or Call Cord Code Blue Station (optional) Staff Emergency Station (optional) ESM Host and PC Connect Clients (see ProCare Connect Planning Guide for details) Telligence Bridge and Configuration Tool Lavatory Station Lavatory Telligence Station Gateway with Power Supply Hallway Corridor Light Zone Light Telligence PowerSwitch with Power Supply Staff Console Facility Telephones Facility PBX Telephone Gateway System Infrastructure Nurses' Station Desktop Computer with PC Connect Clients (Messaging, Assignments, etc.) Annunciator Remote Staff Areas

123 Telligence Component Layout 103 Telligence Planning Guide

124 ACCESSORIES AIR CALL CORD SOFTWARE APPLICATIONS COMPUTER WITH ONE OR MORE OF THE FOLLOWING: COLORTOUCH VoIP STAFF CONSOLE SUPERVISION LIGHT WITH BUZZER COLORTOUCH VoIP ANNUNCIATOR (6 FT) (10 FT) (6 FT) (8 FT) (10 FT) PC ASSIGNMENTS PC MESSAGING PC NETBOARD MAP CLIENT LIST CLIENT HC-CONSOLE HC-CL4-SUPV HC-ANNUN BUTTON CALL CORD (6 FT) (12 FT) CALL STATION WITH SMOKE INPUT CALL STATION WITH RELAY ISOLATED DUAL AUX INPUT STATION DUAL AUXILIARY INPUT STATION INFINITY LED ZONE LIGHT LEGEND B...CODE BLUE OR STAFF EMERGENCY STATION C...CORRIDOR LIGHT L...LAVATORY STATION N...PRESENCE STATION P...PATIENT STATION (SINGLE OR DUAL) S...STAFF/DUTY STATION SC...STAFF CONSOLE Z...ZONE/CORRIDOR LIGHT SMART STAFF/DUTY STATION HC-DUTY REMOTE CANCEL STATION HC-PB2-CALLIN HC-PB2-CALLR HC-AUX2-ISO HC-AUX2 HC-CL4 INFINITY LED CORRIDOR LIGHT SINGLE BED RECEPTACLE HC-PB3-CANCEL CODE BLUE STATION P B B C C P B B SUPPLY ROOM L L L S C P L L L SHOWERS C C N C L P P L L P P L C N C COMM. ROOM LINEN ROOM SC Z NURSES STATION S SOLARIUM C LOUNGE Z LINEN ROOM SC NURSES STATION C UTILITY ROOM C L P N P L L P C P L C C N L L L P C SHOWERS SUPPLY ROOM S L L L C C N P L L P P L L P C C N HC-CL4 SMART PATIENT STATIONS HC-BID-SS37 ENTRANCE SINGLE HC-PSTN1 HC-PSTN1-BED (shown) DUAL HC-PSTN2 HC-PSTN2-BED (shown) HC-PB2-CODE STAFF EMERGENCY STATION TELLIGENCE BRIDGE TELLIGENCE POWERSWITCH WITH POWER SUPPLY PRESENCE STATION LAVATORY STATION PILLOW SPEAKER PILLOW SPEAKER HANGER SINGLE CALL CORD STATION HC-IPSWITCH8 TELLIGENCE STATION GATEWAY WITH POWER SUPPLY HC-PB2-EMERG MODEL TBD HC-GTWY1 HC-PP3-PRES HC-PP2-LAV 7A2016 (PICTURED) HC-PSPKR-xxx SERIES (PICTURED) TBD (Curbell model) HC-CCSTN

125 Telligence Cabling Plan 105 Telligence Planning Guide

126

127 Station Configuration Options Model HC-PB2-EMERG Description Pull Cord? Relay? Default Priorities Configurable Priorities* Staff Emergency Station Can be ordered separately No Staff emergency Code Blue, Code Pink, Urgent, Staff Normal, Family, Housekeeping Model Description Pull Cord? Relay? HC-AUX2, HC-AUX2-ISO Auxiliary Input Stations No No Default Priorities Aux emerg 1 Configurable Priorities* Auxiliary Emergency 1 8, Auxiliary Priority 1 5 Model Description Pull Cord? Relay? Default Priorities Configurable Priorities* HC-PB3-CANCEL Remote Cancel Station Can be ordered separately No N/A (cancels calls) Staff Emergency, Staff Normal, Lavatory Emergency, Urgent, Presence (red, amber, green) * Priorities can be renamed if required. See Available Call Priorities on page Telligence Planning Guide

128 Model HC-PSTNx, HC-PSTNx-BED Model HC-PB2-CALLR Description Smart Patient Stations Description Call Station with Relay Pull Cord? No Pull Cord? Can be ordered separately Relay? Yes Relay? Yes Default Priorities Code Blue, Staff Emergency, Staff Normal Default Priorities Staff Normal Configurable Priorities* Staff Normal, Privacy Configurable Priorities* Code Blue, Code Pink, Urgent, Staff Normal, Family, Housekeeping Model HC-DUTY Model HC-PP3-PRES Description Smart Staff/Duty Station Description Presence Station Pull Cord? No Pull Cord? Yes Relay? Yes Relay? No Default Priorities Code Blue, Staff Emergency, Staff Normal Default Priorities N/A (registers presence) Configurable Priorities* Staff Normal, Privacy Configurable Priorities* Staff Emergency, Staff Normal, Lavatory Emergency, Urgent Model HC-CCSTN Model HC-PB2-CODE Description Single Call Cord Station Description Code Blue Station Pull Cord? No Pull Cord? Can be ordered separately Relay? No Relay? No Default Priorities Patient Normal Default Priorities Code Blue Configurable Priorities* Patient Normal, Patient Priority, Patient Emergency Configurable Priorities* Code Blue, Code Pink, Urgent, Staff Normal, Family, Housekeeping Model HC-PB2-CALLIN Model HC-PP2-LAV Description Call Station with Smoke Input Description Lavatory Station Pull Cord? Can be ordered separately Pull Cord? Yes Relay? No Relay? Yes Default Priorities Staff Normal Default Priorities Lav Emergency Configurable Priorities* Code Blue, Lavatory Emergency, Staff Emergency, Staff Normal Configurable Priorities* Code Blue, Code Pink, Urgent, Staff Normal, Family, Housekeeping * Priorities can be renamed if required. See Available Call Priorities on page 54.

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130 GE Security Sound and Communications U.S. T F Canada T F General Electric Company All Rights Reserved Document No (xx)