AN IN-DEPTH VIEW. Cleo Cleo Harmony - An In-Depth View

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1 AN IN-DEPTH VIEW 1

2 OVERVIEW ABOUT THIS PAPER Many companies today have a number of B2B and A2A integration processes that they must maintain. IT departments are supporting complex and inefficient infrastructures in which systems have been grown and cobbled together, creating a complex variety of tools and interfaces required to run the business. Cleo Harmony is the solution to help you weather the storm. This paper describes the key features to Cleo Harmony and how integration works for our customers. Remove Complexity and Take Control of Your Data Integration In a business environment where growth is fueled by new markets, new lines of business, mergers, and acquisitions, companies are faced with the daunting challenge of how to support growth while managing a complex spaghetti infrastructure. Enterprise data integration enables you to get your data under control with the governance and security you require, while also supporting the scalability and reliability needs of your business. The Cleo Harmony enterprise-scale solution ensures the security and visibility of end-to-end data integration flows necessary to meet compliance and regulatory requirements. It also enables 100% uptime and seamless integration of disparate systems to ensure you can adapt and grow with the business. With the Cleo Harmony solution, you can: Manage your data integration flows through secure, multi-industry protocols. Govern and secure your data to meet regulatory, industry, and partner compliance requirements, making sure your system and business are always ready for an audit. Help drive 100% uptime with scalability, high availability, and load balancing. Improve responsiveness and enable improved decision-making through enhanced dashboards. Stay on top of system health and receive alerts based on system performance or partner metrics, such as Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and trading partner scorecards. Enable data integration with a variety of internal systems (ERP, ESB, legacy EDI, applications, cloud solutions, etc.) because the Cleo Harmony solution is vendor and technology agnostic and accepts a wide variety of protocols. Move View Act Most integration solutions in the marketplace focus exclusively on moving the data. With the Cleo Harmony solution, you also get the ability to view and act on the data that runs your business in order to increase efficiency and eliminate downtime. You can monitor and track performance metrics from both an IT and business perspective, as well as act on data via reports and dashboards based on your business needs. Leadership in today s information-overload mode of business requires the ability to quickly filter the right information, detect changing conditions, and predict outcomes. By putting Move View Act power to work in your company, you are enabling faster and more informed decision-making to be a critical success factor. Adapt to Business Needs The global market is increasingly competitive and chaotic. The Cleo Harmony solution can help provide the adaptability you need to support current and future growth opportunities by enabling a long-term, sustainable infrastructure for both enterprise and multi-enterprise integration. Whether connecting to internal systems including ERP, legacy EDI, ESB, internal applications, or various external trading communities, the Cleo Harmony solution provides the management, security, visibility, and control required to ensure that your business is always ready and able to handle new requirements. You can control SLAs and eliminate payment delays and performance gaps that can impact your business. 2

3 Infrastructure Future State with Cleo Harmony Manufacturers ERP Cleo Harmony Banks ESB Loadbalanced Loadbalanced Active/active/ active/active production Cleo Harmony solutions Cleo VLProxy DMZ 3PLs Database Loadbalanced Loadbalanced Primary Hardware load balancer Partner companies Internal firewall Secondary External firewall Shared storage Highavailability Healthcare Active directory Highavailability High-availability Cleo Harmony solutions Authentication Retailers 3rd party agencies Legacy EDI integration Enable B2B and A2A Integration The Cleo Harmony solution decreases the cost, time, risk, and complexity of enterprise and multi-enterprise integration via partner and community management. This helps drive 100% community adoption, increase business process and exception-handling efficiency, and deliver process visibility into both IT and business in order to make confident critical business decisions faster than ever. All with an easy-to-install, easy-to-use solution that allows you to rapidly comply with industry, regulatory, and customer mandates. And, at the same time rationalize your B2B and A2A interfaces to ensure interoperability across multiple technologies to avoid being locked into any single technology or vendor Cleo. All rights reserved. Cleo is a trademark of Cleo Communications US, LLC. All other marks are the property of their respective owners [email protected] o f w cleo.com Access Via Web Portal As part of partner enablement, partner access can be provided via Cleo VLPortal a web portal that requires no investment on the part of your trading partner and makes doing business with you easy. Cleo VLPortal can be easily customized to reflect your brand, then deployed and accessed from anywhere to ensure the data you receive is managed end to end securely, reliably, and on time. The Reliability You Need 100% uptime is now the expectation rather than the goal. In order to ensure the availability and reliability required by your business and extended ecosystem, the Cleo Harmony solution includes high availability and load balancing to ensure that system is always on. It also includes Cleo System Monitor and Cleo Dashboards to enable you to monitor system and data health as data moves through your infrastructure. 3

4 CLEO HARMONY PLATFORM SOLUTION SUMMARY Business benefits, drivers Cleo Harmony capabilities Additional details Ease of Use Multi-protocol support Natively available protocol set (18 total including file based, message based and database integration) Easy setup for connections Multi-level user access Single point access management Single integrated solution for file transfer and visibility LDAP/AD integration Centralized certificate management Preconfigured hosts URI based multi-location integration capability User-friendly Web administration A single platform provides complete protocol support, security, end user authentication/ single sign on, and visibility/ dashboards/reporting. Visibility Web-based UI level access control for all users File tracking SLA KPI monitoring Dashboard view for all system activity Expansive library of preconfigured reports Out-of-the-box configuration options for business view requirements Third-party data source integration capabilities Ability to view historic data for trend analysis Metadata extraction capability and presentment Cleo Harmony enterprise file transfer solution provides the visibility modules and Web-based user access out of the box with pre-built libraries that can be configured to meet the business needs. Cleo Dashboards extends substantial customization features without the need for Professional Services. Monitoring and Alerting Web-based UI level access control for all users System health monitoring views for application and server level KPIs SNMP traps for network operations center ticketing and alerting SNMP versions 1, 2, and 3 supported SNMP can be used to monitor trading partner status and text-based alerting for operations teams Track all system-level schedules and actions from Web UI Perimeter-level visibility for proxy application Protocol and network connection level monitoring Ability to view historic data for trend analysis Common Event Format support for integration into any CEF-supported security analytics tools As stated under visibility, Cleo Harmony enterprise file transfer solution provides the monitoring modules and Web-based user access out of the box with pre-built libraries that can be configured to business needs with out-of-the-box controls. Cleo monitoring assists with 99.95% application uptime as well as ensuring optimal application resource utilization for a business critical applications. This enables proactive issue resolution. Issue Resolution Trading partner level monitoring and alerting Centralized log aggregation and support incident tracking within the product Centralized patch update process with customer specific patch release management Support for trend analysis and metadata tracking for business views Enable business-level SLAs for all file transfers, including static files and directories 92% issue resolution during tier 1 analysis Cleo Harmony enables enterprise class issue identification mechanisms and patch update methods from the application UI. Product enables noninvasive upgrades. The product also supports trending analysis support on a host or partner basis. 4

5 CLEO HARMONY PLATFORM SOLUTION SUMMARY Business benefits, drivers Cleo Harmony capabilities Additional details Security Perimeter layer security model with Cleo VLProxy Highly varied algorithm support for any platform compatibility Connection pool-based system with support for forward, reverse, and forward-reverse proxy Multi-protocol support for proxy integration IP filtering capability Dynamic Black Listing, manual or automatic responsiveness Network bandwidth management capability at a mailbox level PGP and XML encryption handling capabilities Portal-based high-volume content management capabilities Award-winning support model with best-in-class security model in a single-platform solution. Support for Certificate Algorithms and Formats RSA DSA X.509 (CER, DER) PKCS #7 (P7B) PKCS #8 (PEM, P8) PKCS #12 (P12) Data Integrity Algorithms MD2 MD5 RIPE-MD-160 SHA-1 SHA-2 (256, 384, 512) CRC-32 Security Features Open PGP and XML data encryption for all protocol transmissions and files at rest No open inbound ports to the DMZ No data stored in the DMZ TLS and SSL connection security Encryption Algorithms RC2 (40, 60, 128) Blowfish CAST5 DES TripleDES AES (128, 192, 256) Twofish RC4 (40, 60, 128) Certifications Drummond Certified AS2, AS3 and ebms 2.0 Odette Certified OFTP2 Validations Validated to FIPS Business continuity models Intelligent proxy model with capabilities to route traffic based on application availability Application with intelligence to manage high-availability requirements internally with automatic synchronization Application with intelligence to manage disaster recovery requirements internally Advanced support for high availability and disaster recovery that will enable completely automated synchronization with synchronization monitoring. The core application layer enables 5

6 CLEO HARMONY PLATFORM SOLUTION SUMMARY Business benefits, drivers Cleo Harmony capabilities Additional details Out-of-the-box active/active configuration synchronization without third-party replications Application availability model in case database downtime or failure Load balancer integration for the proxy components to enable global load balancing of application Intelligent routing to enable connection redundancies data loss prevention with event handling that is distributed across the synchronized application pools. The high-availability model enables redundancy in the proxy layer for network connection. The proxy and the core application are tightly coupled, which enables seamless HA and DR models to enable stringent business continuity SLAs. FREQUENTLY ASKED QUESTIONS CLEO DASHBOARDS AND CLEO SYSTEM MONITOR Question What are the hardware infrastructure requirements for Cleo Dashboards and Cleo System Monitor? Is there any API work needed to implement the Cleo Dashboards or Cleo System Monitor? Can I set up role-based access and permissions for use of the dashboards and system monitoring? How do I access the various interfaces for Cleo System Monitor and Cleo Dashboards? Do the Cleo Dashboards and system monitor show real-time data? Answer Minimum requirement is a 2-core server system. We suggest a 4-core system with an 8GB or 16GB RAM server machine for the hardware to host the software. The JVM heap size is 2GB minimum and you can increase it per the work load. We recommend 4GB. We also recommend that the report server run on a separate server from Cleo Harmony. No, it is a single install and requires no API integration work. Yes, you can limit what the user has the rights to access. Granting access to Cleo Dashboards does not mean the user can log into Cleo Harmony or access Cleo System Monitor. It is all web-based. You do not need users to log into any of your Cleo application software to access them. Yes, Cleo Dashboards and System Monitor provide real-time data so you can see what is going on as it happens. Does the Cleo Dashboards or Cleo System Yes, SNMP traps have been built to support critical functions within the software. Monitor module include SNMP traps? The SNMP traps support Version 1, 2, and 3. Can system alerts be generated by Cleo System Monitor events? Can I set thresholds within the system monitoring? Can I track Cleo System Monitor history? Can reports be exported? Yes, system alerts can be set to go out as an or SMS notification. Yes, you can configure custom settings for alert notifications. Yes, data is stored so that you can view critical peaks over a defined period of time. Yes, reports can be exported in PDF, Word, Excel, Txt, RTF HTML, XML, and PostScript formats. 6

7 IN SUMMARY How can Cleo Harmony meet your needs? Centralized, holistic visibility Enables faster business decisions and makes users far more efficient Less complexity Easier for users to get to information they need Improved governance and security More control of the bulk data Track required components and deliver only pertinent data to users Smaller footprint Ability to support cloud strategy integrations Ability to manage big data file transfer initiatives Power to drive the enterprise Enable business decisions to be made faster and give your organization a 30-second advantage. Equip your team to proactively solve issues before they become problems. 7

8 Cleo 2015 Cleo. All Harmony rights reserved. - An Cleo In-Depth is a trademark View of Cleo Communications US, LLC