telewave All about Internet services Best broadband deals in town! April/May 2008 No2

Transcription

1 telewave August/September 2009 No.10 April/May 2008 No2 All about Internet services Best broadband deals in town!

2 Triple Play Package Combining Fixed Broadband Internet plus Mobile Broadband Internet plus Fixed Voice and so much more Young Designers Advertising cc Terms and conditions apply These packages are now available at your nearest Teleshop, or call us now toll free on

3 Editor s corner We got the best broadband deals! Enjoy easy, wireless broadband and amazing savings with one of the many Telecom Namibia s broadband services. Choose from great fixed and mobile broadband options available, and say hello to a world of online entertainment and much more. Our fixed (home) broadband packages offer a truly unlimited broadband service with no data caps at a flat rate. If you sign up for our fixed broadband service it means you will be free to download as much as you want, whenever you want. Or you can sign up for one of our on-the-go services. Either you go for the prepaid option for only N$1749 once off, or you cherry-pick the completely unlimited and uncapped mobile Internet package for only N$999 a month. Subscribers to our existing Internet-on-the-move packages will have their specific download limit enforced as from 1 August 2009 in order to ensure better bandwidth usage, curb Internet hogs and ensure a better surfing experience for our customers. However, the outof-bundle price for usage for all our broadband offerings has also been reduced to only 50 cents per megabyte. Our fixed (home) packages are unmatched when it comes to benefits. As for the business packages, they are, and will, remain the most economic connectivity in Namibia offering unparalleled benefits. We are confident that with cutting edge technology and innovative packages we can achieve our aim to become the broadband provider of choice in the country. So I invite you to have a speedier Internet experience like never before with Telecom Namibia. Surihe Gaomas [email protected] Contents P2 Uncapped Broadband Download on fixed broadband services without limits P4 Say your Say! What s your take on Telecom Namibia s uncapped broadband services? P5 Public Notice To all our esteemed Internet customers P8 Customers Testify Sponsors impressions about the Telecom Namibia ICT Summit P10 What s New? CLIP is coming for phone customers P12 Interview Get to know System Administrator Benedictus Ipinge Editor Surihe Gaomas Layout and Design Petrus Kalili Editorial Management Oiva Angula Distribution Advertising & Promotions Team Contact us for more suggestions and ideas Telecom Namibia Limited PO Box 297 Windhoek Tel: (061) Fax: (061) [email protected] telewave telewave August April/May / September

4 All about Broadband services What is broadband? Broadband Internet access, which is also known as high-speed Internet access or just Broadband, is a way of connecting to the Internet at a much faster speed. It s also more reliable than dial-up connections. How does fixed broadband work? With fixed broadband, your computer is connected to the Internet through a modem which is hooked into a cable network. Generally, this same network can also be used to provide other services, such as telephone or fax services. What types of high-speed Internet access are available from Telcom Namibia? While there are a number of high-speed Internet services technologies available, the most common are fixed broadband (WiMAX, ADSL), and mobile broadband (3G-EVDO). What hardware do I need for my PC to work on Telecom Namibia s network? Any PC or MAC with an Ethernet (Network) Card and suitable Operating System can work on TN s network. Most personal computers (PCs) have this card built into them. How fast is high-speed Internet? The speed of the Internet connection varies depending on the chosen package and other factors. Generally, a user can expect speeds Faster is better, and with high-speed (broadband) Internet you ll be connecting to the Web and surfing at lightning speeds. No more tying up your phone line with a dial-up connection, high-speed Internet keeps you connected 24/7. Switch now and discover all the benefits: Faster . Faster Web surfing. Faster downloads of music and video. Dedicated connection (no sharing a line with your phone). that are around 50 times faster than they experience with a dial-up connection. WiMAX Internet can generate about the same speeds as ADSL usually, which means speeds from about 64 kb/s to 2048 kb/s are typical. However, our mobile 3G-EVDO connections can go as fast as 3100 kb/s. Do I need a second phone line if I ve high-speed Internet? No. Many dial-up customers have two phone lines so that they can use the Internet while also having phone access. With any broadband service, you can do that without having another phone line. Will I be able to use my broadband connection while I m traveling? Yes. The 3G-EVDO service is mobile and can be used in places where there is Telecom network coverage. However, the broadband connections powered by ADSL and WiMAX systems are not mobile and are installed in a home or office environment. Where is high-speed Internet available? Availability varies, but it s available in all the major towns throughout Namibia. To determine availability in your area, please visit your nearest Teleshop and the customer support agents will be able to provide you with a list of broadband services available in your area. How much does high-speed Internet access cost? The monthly fees associated with broadband Internet services vary depending on the type of package that you select. They can range 2 telewave August/September 2009

5 from as little as N$199 per month (64kb/s) to N$2,749 per month (2048kb/s) depending on whether it s a home package or business package. Besides the monthly fees, you also have to pay a line rental fee for the phone service.. What is a monthly fee? The monthly fee is the amount that you are charged per month for the high-speed Internet service that you select. This amount is a flat rate What is an installation fee? Telecom Namibia does charge to have a technician come to your home or business to connect you to the high-speed network. The fee is N$222 in town and N$333 out of town (rural) per installation of a new line. If a broadband connection is to be provided on an existing telephone line, the conversion is done free of charge. What is a set-up fee? There is no charge from Telecom Namibia of activating the Internet service in your home. Where do I get customer support for my Internet service? You will need to contact your service provider directly for customer support related to your broadband Internet service. Who can assist me if I ve technical questions? If you already have high-speed Internet service, then you need to contact our Customer Contact Centre with technical questions at Installation generally takes 11 working days after the application is submitted; and you should be just waiting for a representative to contact you for installation. If this isn t the case, you need to contact your nearest Teleshop. What other equipment do I need for high-speed Internet? Depending on the type of package you select, your equipment needs will vary. Generally, Telecom Namibia will be able to provide all equipment necessary for the installation. All you need to provide is a computer or laptop. Can I connect multiple computers to my high-speed connection? Yes. You can connect multiple computers in your home to the same high-speed connection. How can I protect myself from viruses? a. Use a firewall - The first and most fundamental step you can take to protect your system is to install a firewall. By having properly configured and updated firewall software operating on your PC, you can stop hackers and other unauthorised system use. b. Use anti-virus software - Make sure you install appropriate software to protect your PC and then keep it active and up to date. c. Be wary of attachments - Many viruses, worms, hoaxes, trojan horses and other forms of malicious software still spread themselves via , usually as attachments. Unless you trust the sender and you re absolutely sure what is in the attachment, don t open it. How long does a broadband installation take? telewave August/September

6 Telecom Namibia is offering you uncapped fixed broadband services at a flat rate what do you think about this news? Street Talk Say your Say! This is really good news for all Chinese people staying in Namibia. Downloading information as much as you want is just fantastic and also very convenient. Thank you, Telecom Namibia! Chen Li Xiong Using internet service 24/7 without any restriction is great news indeed! I ll continue supporting Telecom Namibia by using its fixed broadband services. Reginah Lubinda It s a good idea because it s the first of its kind market; other internet services are capped or one can only download stuff to a certain limit Aili Shigwedha This is a wonderful move! We live in a fast changing information age where everyone should have full access to the internet. I hope the other ICT service providers will do the same. Jan Bruwer Uncapped broadband services mean to me that I ve been given the freedom to surf and download information from the internet as much as I want. That s just splendid news! Paulina Hangara The uncapped service is just an added bonus to what I m enjoying now from Telecom Namibia. Helmuth Fischer 4 telewave August / September 2009

7 IMPORTANT NOTICE TO ALL INTERNET USERS Telecom Namibia would like to inform its Broadband Internet customers that the out-of-bundle bandwidth usage on all Postpaid Mobile Internet Packages (3G-EVDO) will be charged as from 1 August At the same, we also want to share the good news about our new completely unlimited and uncapped Broadband Internet Plans that you as a customer can select to suit your monthly budget and enjoy your time on the Internet. Reduction in Out-Of-Bundle Postpaid Rate Good news is that Telecom Namibia has decided to reduce its out-of-bundle rate for its Postpaid 3G-EVDO broadband packages as well as usage charges for Prepaid Packages to 50 cents per Megabyte as from 1 August It means Postpaid customers will pay 50 cents for every additional Megabyte downloaded over and above the data allotted for their packages, while Prepaid customers will enjoy a per Megabyte rate of only 50 cents. This makes Telecom Namibia s out-of-bundle rate the lowest in the Namibian market. Charging for Out-Of-Bundle Usage on Mobile Broadband Packages Yes, it is official! Telecom Namibia will be charging for out-of-bundle usage on all postpaid Mobile Broadband Services as from 1 August The company has not been doing so in spite of the fact that these 3G-EVDO services were priced and introduced each with a specific maximum usage limit. In order to keep track of your usage and be aware where you stand in relation to your usage quota, please call 1100 toll free to be provided with the required information. No Capping On All Fixed Broadband Services The good news is that all of Telecom Namibia s Fixed Broadband subscribers can access all the amazing information available on the world-wide web, send and receive both locally and worldwide, do business online, and more with no limits on usage at a flat rate. This incredible offer is to be enjoyed by all ADSL and WiMAX customers. New Unlimited Mobile Broadband Internet Package But do you need more Internet time? Telecom Namibia now offers you unlimited access to its fastest mobile Internet service also known as 3G-EVDO service, anytime where there is network coverage, for a very attractive price of N$ 999 per month, subject to a 24 months contract. With our new Unlimited Mobile Broadband Plan, customers enjoy unlimited access to the Internet, with no limits on the amount of data volumes at a fixed monthly fee. This is so far the cheapest and only unlimited fast mobile Internet service in Namibia. All you need to do is drop into any Teleshop and sign-up immediately to benefit from this deal. For more information, please contact your nearest Teleshop or the Customer Contact Centre at 1100 toll free. ISSUED BY: Oiva Angula Senior Manager: Corporate Communications and Public Relations 29 July 2009 telewave August / September

8 No capping Home Entry level package Only N$ 349 per month Fixed Broadband Internet Connection Unlimited usage of your internet and so much more Package Uncapped Entry level Upload speed Up to 128kbps Download speed Up to 192kbps Modem Voice and Data Number of s 1 Web space 50 MB Fax2 numbers 1 Number of 1 Voice/Fax numbers Number of concurrent 1 voice calls Data Volume Unlimited On-net voice minutes 30 (Fixed line & Switch) Contract 36 months Installation Fee Urban N$222 Rural N$333 Monthly voice Included line rental Young Designers Advertising cc Terms and conditions apply These packages are now available for sale at your nearest Teleshop or call us now toll free on telewave August / September 2009

9 No capping Business Entry level package Package Uncapped Entry level Upload speed up to 128kbps Download speed up to 192kbps Modem Voice and Data Number of s 2 Web space 100 MB Fax2 numbers 2 Number of 2 Voice/Fax number Number of 1 concurrent voice calls Data Volume Unlimited On-net voice 60 minutes (Fixed line and Switch) Contract period 36 months Installation Fee Urban N$222 Rural N$333 Monthly voice Included line rental Only N$ 699 per month Fixed Broadband Internet Connection Unlimited usage of your internet and so much more Young Designers Advertising cc Terms and conditions apply Prices are VAT exclusive These packages are now available for sale at your nearest Teleshop or call us now on toll free

10 Customers Testify The third ICT Summit hosted by Telecom Namibia from the 8-9 July this year was described by exhibitors as a huge success. About 800 stakeholders in the ICT sector attended the two day event in Windhoek which was held under the theme: ICT Visualising the Future Confronting the Crisis. telewave interviewed some of the exhibitors/sponsors about their impressions of the Summit. Venessa Badenhorst Business Development Manager Salt Essential IT Sadia Zimmer Sales Executive Cornastone Cobus Barnard Sales Executive BaVaTech Namibia The ICT Summit is of great benefit to Salt as it creates grand business opportunities. This is our second time to participate in this event and this year we ve once again walked away with many leads, which will grow our customer base as well as reconnecting Salt with the industry in general. The Summit is the perfect platform for exposure to our potential customers, who can most benefit from Salt s products and services. It s all about building business relationships and taking the new information technology to the people who come to the ICT Summit. I ve also noticed that the uptake of people have increased this year as compared to last year, so the Telecom Namibia ICT Summit is definitely bigger this year. The opportunities at the Summit are there for us to market our IT solutions much more. Sometimes it s difficult to speak to the end user so it fortunate that Telecom Namibia hosts such a Summit where we can engage with the customers directly. It s also great to know that the Summit is well supported by government. 8 telewave August / September 2009

11 Jacques de Witt Managing Director Dimension Data For us the Summit is all about reaching to the larger masses of ICT. We support this event because there is a huge segment of the market that comes here. There s a lot of networking and commitment to IT and this is very encouraging for us. Jacqueline Kabatznik Corporate Accounts Manager Torque IT It s our first time to exhibit at the Summit this year and it s very promising, because we ve made a number of definite business leads here. The Summit is really good for business and return on investment, because already 60 percent of the people we spoke to here will turn into fruitful business opportunities for Torque IT. George Hou Country Managing Director CssCa Vekondja Kuzee Software Developer Business Connexion The Summit provides great exposure for Business Connexion that has new products it wants to push out to the market. It s therefore a good platform to showcase our products while reaching out to more clients. We re newcomers to the Summit this year. We currently have a project with the Namibian government and this builds on the good relations between China and Namibia. It s really a great time to meet different people and build partnerships. telewave August / September

12 Caller ID You can tell who is calling even before answering your phone. If you have a Caller ID phone at home, then an amazing thing happens every time your phone rings Caller ID, or Calling Line Identification (CLI), is a service provided by Telecom Namibia. This service displays the phone number of the person calling you. You can tell who is calling even before answering your phone. This effectively means anyone who has a telephone handset capable of handling CLI can see who is calling them and answer calls selectively on that basis, but also to reveal the number of their last caller - and call them back if desired. Benefits of this service are many. You Will Never Be Caught Off-Guard. Puts you in control. Lets you decide which calls you want to answer. Discourages nuisance calls. Caller ID is a free service from Telecom Namibia. But to have the number of a caller displayed is only possible if: You apply for the Caller ID service Have a CLI compatible telephone The exchange serving the customer supports Caller ID (e.g. the service can t work on old telephone systems). But to make use of this value-added service, buy your own Caller ID enabled phone at your nearest Teleshop. 10 telewave August / September 2009

13 Value Added Services Telecom Namibia s new Caller ID service allows you NOW to see who s calling. Buy any of these handsets and: Minimise malicious calls Keep track of calls Know who is calling Siemens Gigaset AL140 N$ Panasonic Cordless KXTG1311 N$ Siemens Gigaset C385 N$ Young Designers Advertising cc. Siemens Gigaset AL180 N$ Siemens Gigaset AL280 N$ Terms and conditions apply Now available on all fixed lines with existing or new Caller ID enabled phone. These phones are now available for sale at your nearest Teleshop. For activation please visit your nearest Teleshop or call us now toll free on telewave August / September

14 interview Benedictus Ipinge System Administrator at Telecom Namibia has always had a passion for information technology (IT). In this interview with telewave Ben, as he s affectionately known, said he s enjoying his career at the company for the past two years. What is your job all about? I deal with servers, mainframe, software applications and hardware resources, which are highly critical for the system uptime and service availability. What is your typical work day like? It ranges from verifying system checks, going through alarms generated on the platform, to checking active applications and databases and checking whether billing and other system reports are successfully delivered to external platforms for processing. What makes you tick? I like testing my skills against new challenges because it helps me grow as a person. What is your secret to success? My formula is hard work, persistence and continuous learning. What are your goals and aspirations? I d like to improve my skills and offer my best to Telecom Namibia by obtaining international recognised certifications in IT. What is the best piece of career advice 12 telewave August / September 2009 you ve ever received? The best advice has been to follow a career that interests me most and doing what I really like. What do you do for fun? I m a sports fanatic, more specifically soccer as well as a bit of rugby and formula 1. What book(s) do you like to read? Apart from technological magazines, currently I ve been reading inspirational and attitude adjustment books. You know, to add to that never-die-spirit in oneself. Any advice to aspiring youngsters? If hard work and persistence worked for an average guy like me, with a bit of talent you can excel beyond Namibia s ICT market. What s the one thing that people don t know about you? I do a bit of graphic and web designing to exercise the creative side of my brain. What three things are the most important to you and why? Being alive and healthy, having a positive attitude in life and lastly the FIFA World Cup, because it doesn t come around these parts too often.

15 sms competition WIN a brand new Switch phone with N$10 free airtime! Question: Is Telecom Namibia's fixed broadband packages uncapped? SMS Yes or No to 7000 and stand a chance to win a Switch phone! The more you SMS, the more your chances of winning! N$1.00 per SMS. Terms and Conditions: Competition is open to Switch customers only, excluding Telecom employees. Closing Date: 30 September 2009 telewave August / September

16 Mobile Broadband Internet Now you have more choices with our Postpaid Mobile Broadband Packages Young Designers Advertising cc Terms and conditions apply Prices are VAT exclusive These packages are now available for sale at your nearest Teleshop, or call us now toll free on