About ACTi Knowledge Base

Transcription

1 ACTi Knowledge Base Category: Educational Note Sub-category: Other Model: N/A Firmware: N/A Software: N/A Author: Ando.Meritee Published: 2010/01/26 Reviewed: 2010/01/26 About ACTi Knowledge Base Contents Introduction Knowledge Base Articles Simple and Advanced Search Constant Update of Articles Highlighted Articles Coming Features Introduction Knowledge is one of the key success factors in any Project. Our desired outcome is to allow easy ways to find new opportunities in this industry by providing a complete source of product knowledge through the web-based ACTi Knowledge Base: Learn IP Video Surveillance Industry concepts Understand products main specifications Apply the best configurations possible for different scenarios Select the appropriate models for different applications Provide best solution (Good Quality / Affordable / Reliable) to your customers -> Support -> Knowledge Base 1

2 Knowledge Base Articles All the Knowledge Base articles are written by the Application Engineers of ACTi in order to ensure the highest quality of the technical information. The articles are divided into five main categories of notes: Application Note where to use ACTi products? Installation & Configuration Note how to make the products be perfectly ready for service? Design & Spec Note how does the camera work? what can the camera do? Educational Note how to learn more about IP-surveillance and technology? Troubleshooting Note how to deal with the product related problems? For the convenience of the reader, nearly all the articles are published in pdf format in order to provide the best possible layout that can be accessed with any free pdf-reader in the world. Once you have entered the main page of Knowledge Base, you will instantly see the list of latest articles (Image 1). Image 1: The main page of Knowledge Base If you found something you are interest in, just click on it, and the web interface of the article opens, for example Video Quality Enhancement. Once you have entered the page of the chosen article, you will see the introduction part there together with the pdf attachment containing the full article (Image 2). All the Knowledge Base articles are 100% free for readers, feel free to download them and share with your colleagues. 2

3 Image 2: The Introduction page of the Article It is good to know that every knowledge base article has its own unique ID and it will not change regardless of the number of updates of given article. Therefore, you can share the URL of the article with others without fearing the link to expire. The example of the URL of the article looks like this: At the bottom of each article there is a link to view or download the full article in pdf format. Once you have opened it with any of the pdf-readers, it will look like this: Image 3: The full article in pdf format 3

4 Simple and Advanced Search One of the great features of the Knowledge Base is the Simple Search. Image 4: Simple search can find anything you need For example, by typing the keyword 5311 into simple search field, the articles containing this phrase either in the title or the introduction text will be listed. Furthermore, even the articles that do not directly mention 5311, but are internally linked to a camera model, such as TCM-5311, will be listed as well, such as the article named Audio-in of ACTi Cameras. Simple search will find what you need in 99% of the cases. If you need to search articles by certain categories then you can consider using Advanced Search. Image 5: Advanced Search 4

5 For example, if you are interested in all Application Notes of Knowledge base, just select the search category of Application (Image 5) and you will get all the application notes. Constant Update of Articles As the time goes by and the newer models or technologies come to the market, the articles of Knowledge Base will be updated accordingly. When the article is updated, it will appear at the top of the list of the Latest Articles. The articles are also updated based on customer feedback. Below each article there is a feedback form (Image 6) together with the option to evaluate the article in the 5-star scale. When the feedback is received, the existing article will be enhanced or new content will be added to cover the questions raised by the customer. Image 6: Feedback form of an article The more detailed the feedback is, the more helpful it is for further enhancement of an article. Please feel free to add your own solutions and answers into the feedback form so that the application engineers can refer to your writing as one of the sources for article enhancement. 5

6 Highlighted Articles On the right side of the Knowledge Base web page you can see three blocks of highlighted articles. The most viewed article group lists the articles that have been read by customers most. By clicking at more you will be able to get the longer list of most viewed articles. The customer suggested articles are the ones that got the highest feedback rating from customers. By clicking at more you will be able to get the longer list of customer suggested articles. The ACTi suggested articles are those that are highly appreciated by ACTi engineers for their good and valuable content and for their potential benefit for the customers. Image 7: Highlighted Articles Coming Features In the near future, the following enhancements will be made for Knowledge Base the new article requests page and the subscription of new articles. By using the new article requests page the customers can propose the topics that the ACTi engineers should write an article about. The subscription of new articles is a good way of being informed about any releases of articles or their updates. The system will notify the user instantly by . It is possible to unsubscribe this service any time. We welcome you to come to Knowledge Base and try it out!! -> Support -> Knowledge Base 6